เงื่อนไขการค้นหา

ทักษะ:

English, Korean

ประเภทงาน:

งานประจำ

• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• Relocation/ visa support will be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Social media, Analytical Thinking, Leadership Skill, Good Communication Skills

ประเภทงาน:

งานประจำ

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Product Development, Research, Data Analysis, Management, English

ประเภทงาน:

งานประจำ

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Enthusiastic, Good Communication Skills, Leadership Skill

ประเภทงาน:

งานประจำ

• Build and maintain relationships with client groups to manage customer relations.
• Create customer satisfaction and leave a positive impression.
• Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
• Plan customer engagement activities and communicate with clients through both online and offline channels.
• Plan and create campaigns with content to directly reach customers.
• Coordinate with relevant parties to organize various activities for customers, both online and offline.
• Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
• Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
• Monitor and address homeowner satisfaction after move-in.
• Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
• Manage feedback from homeowners and customers via applications and the call center.
• Create value through soft sales strategies and recommend various company projects.
• Review documentation related to the management of each project's legal entities.
• Check records of income and expenses for shared costs in each project.
• Maintain the database of homeowners for each project.
• Establish management fees for various projects and record expenses in common areas.
• Act as a central unit to coordinate and distribute maintenance requests for various projects.
• Support the handover process to the legal entity for each project.
• Perform other assigned duties.
• Bachelor s degree or higher in any field.
• Have at least 5 years of experience in customer management and administration.
• Possess English communication skills with a TOEIC score of 650.
• Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
• Have a passion for service and coordination skills.
• Understand construction or system-related issues and can effectively solve problems as they arise.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Excel, Positive Thinker, English

ประเภทงาน:

งานประจำ

• To ensure that the cafe is ready to operate at the highest standard by completing Mise en Place to the required standard.
• To maintain service standards of in personalized way.
• To actively operate restaurant / Café Mise en place, maintain the Alain Ducasse s standards.
• To excel in product knowledge, offering inspiration to customers.
• To study the product Descriptions, being able to explain the ingredients, the cooking procedure, the history and background of every product.
• Full knowledge of art ware, design and other relevant restaurant / cafe information.
• To create a welcoming and positive customer experience at the bakery counter.
• To advise customers on baked goods selection and taking orders.
• Weighing, pricing, and packaging purchased items, as well as processing payments.
• Moitoring the visual appeal and the availability of baked goods on display.
• Reporting low baked goods stock to the Exective Pastry Chef / Café Manager in a timely manner.
• To maintain a clean and tidy baked goods counter and performing other duties on request.
• Managing customer complaints and relaying them to the Café Manager and Executive Pastry chef.
• Fully fluent in Thai speaker & Fluent English.
• Food & Beverage knowledge.
• Progressive experience in restaurant & Café with 1 - 2 years in a similar role.
• F&B background.
• Interested person may send your resume to [email protected].

ทักษะ:

Excel, English

ประเภทงาน:

งานประจำ

• To ensure that the restaurant/ bakery boutique is ready to operate at the highest standard by completing Mise en Place to the required standard.
• To maintain service standards of Blue By Alain Ducasse in personalized way.
• To actively operate restaurant / bakery boutique Mise en place, maintain the Alain Ducasse s standards.
• To excel in product knowledge, offering inspiration to customers.
• To study the product Descriptions, being able to explain the ingredients, the cooking procedure, the history and background of every product.
• Full knowledge of art ware, design and other relevant restaurant / bakery boutique information.
• To create a welcoming and positive customer experience at the bakery counter.
• To advise customers on baked goods selection and taking orders.
• Weighing, pricing, and packaging purchased items, as well as processing payments.
• Moitoring the visual appeal and the availability of baked goods on display.
• Reporting low baked goods stock to the Exective Pastry Chef / GM in a timely manner.
• To maintain a clean and tidy baked goods counter and performing other duties on request.
• Managing customer complaints and relaying them to the GM and Executive Pastry chef.
• High school graduate or equivalent vocational training certificate.
• Previous experience in similar role 1 - 2 years in specialty coffee.
• Excellent personal presentation and Service minded.
• Excellent command of English.
• A passion for service excellence & customer satisfaction.
• Interested person may send your resume to [email protected].
• or contact to.

ทักษะ:

Scrum, Industry trends, Product Design

ประเภทงาน:

งานประจำ

• Set ambitious and clear product vision and communicate the story effectively to key stakeholders and the team.
• Own the end-to-end product strategy from inception and determine business value once solution enters production.
• Build Backlog of product features, i.e. write user Stories and acceptance criteria together with the work-cell team.
• Continuously improve Backlog ensuring all items are clearly described, estimated and prioritized.
• Ensure customer-driven design considering user pain points and usability test results, while using market and industry knowledge to deliver a well-positioned product.
• Approve each Feature and provide valuable feedback for the team.
• Drive Sprint- and release plans together with the Scrum Master.
• Exercise strong decision making mandate from executive group to own product end-to-end.
• Work with Solution Architect to build a modular and reusable solution.
• RequirementsDeep knowledge of relevant domains/products/journeys.
• Solid knowledge of industry trends pain points to be able to create a high value product vision and user demands and.
• Comfortable with technology/IT to be enable engagement and discussion with tech team to understand risks.
• Experience in Agile Development, with specific Product Design (UX/UI) and Product Owner (or similar) experience, should be confident in building and managing the Backlog of work.
• Strong communication skills with ability to communicate complex messages and trade-offs and tell a compelling story.
• Sufficient authority to make real time decisions in the lab (should be an actual Product Manager, or a direct report).
• Ability to influence a diverse group of stakeholders - strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress.
• Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas - loves and embraces change.
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team.
• Not afraid to roll up the sleeves and seeks to go outside comfort zone to learn - pushes the team to do the same.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Outgoing Personality, Multitasking, Enthusiastic, Analytical Thinking, English, Thai

ประเภทงาน:

งานประจำ

• Who We Are: Seven Clean Seas is an ocean-impact social enterprise dedicated to combating plastic pollution while fostering sustainable livelihoods in South-East Asian communities. We build Ocean Impact Projects and empower communities to turn the tide on plastic pollution. Our initiatives follow the Measure, Reduce, Offset, and Engage framework, involving businesses and individuals in co-creating sustainability initiatives. Additionally, we develop impactful projects that clean the ocean and create employment opportunities for local communities.
• The Role: As a Partnerships Executive, you will be at the forefront of our growth strategy, spearheading efforts to expand Seven Clean Seas' partnership base. You'll play a pivotal role in driving sales initiatives, leveraging your expertise in business development to forge strong relationships with potential partners. This position demands a proactive approach to identifying and pursuing opportunities, with a focus on achieving sales targets and driving revenue growth. You'll collaborate closely with the sales team and senior leadership to develop and execute strategies that maximize our impact in combating plastic pollution while fostering sustainable livelihoods. This role offers an exciting opportunity to make a tangible difference in our mission while advancing your career in sales and business development.
• Sales and Partnership Development: - Identify and cultivate relationships with potential partners, securing meetings and nurturing prospects through the sales pipeline. - Support in the preparation of presentations, proposals, and tender documents to effectively communicate our services and offerings. - Negotiate and close partnership deals. - Continue the partner relationship and support Partner Management to ensure customer success after signing the contract.
• Performance Tracking and Reporting: - Set and work towards collective and individual sales targets and KPIs, ensuring alignment with organizational objectives. - Utilize CRM system Hubspot, to analyze and track qualitative and quantitative data, providing insights to enhance sales strategies.
• Collaboration and Communication: - Collaborate with internal teams to understand service offerings and evaluate potential partnerships that align with our values and objectives. - Communicate effectively with cross-functional teams and external stakeholders to facilitate partnership development and execution.
• Trend Analysis and Opportunity Identification: - Stay abreast of industry trends and market developments, identifying opportunities to scale sales, growth, and partnerships. - Anticipate client needs and preferences, leveraging insights to tailor sales approaches and maximize customer satisfaction.
• Overall Function: - Scope out new business opportunities through market research. - Develop multichannel cold outreach workflows across strategic and revenue pillars. - Ensure data integrity and cleanliness. - Generate campaign content with support from team members. - Run and manage sales outreach 'sprints.' - Actively suggest cold and warm engagement campaigns.
• University Degree
• Minimum of 3 years of experience in business to business sales
• Organized, Personable
• Business/Sales focus
• Proficiency in managing data and information
• Experience in Sustainability, GreenTech, or Social Impact startups preferred
• Familiarity with CRM systems and sales processes
• Tenacious attitude towards combating plastic pollution and promoting environmental sustainability
• Formal or self-study background in the sustainability sector
• The opportunity to contribute to a meaningful cause by combating plastic pollution in an international organisation
• A dynamic role with potential for leadership development and career growth
• Competitive salary, employee development budget, and growth opportunities.

ทักษะ:

Business Development, Contracts, Research, English

ประเภทงาน:

งานประจำ

• Build, manage and develop business across key partners, e-wallet, payment, e-commerce platforms and others.
• Identify business needs in terms of cash in/out solutions, remittance, exchange platform understand, analyse their requirements, and provide input to develop sound and reliable cash in/out and remittance channels.
• Manage the process of initiating and drafting contracts for newly approved cash in & out and remittance channels with service providers, and ensure all technical and op ...
• Able to make data-driven decisions and use your own judgement to take course in your work.
• Identify gaps and weaknesses in the current Cash in/out Channels and analyse potential improvements or potential changes on contractual agreement based on the assessment of the quality of service through performance reports on a monthly basis.
• Organize data in a succinct and easy-to-understand manner: proper documentation, evaluation, and presentation.
• Develop and improve existing products/services to resonate with the market.
• Negotiate contract terms with clients and communicate with stakeholders.
• Coordinate with other teams to develop mutually beneficial proposals.
• Gather useful information from customer and competitor data.
• Monitor project teams to ensure contracts are executed as agreed.
• Participate in planning and preparing presentations/pitch deck and make and give presentations to prospective clients and internal executives.
• Identify and research potential clients and develop and maintain client relationships.
• Be passionate about crypto/blockchain with great understanding of the industry, players, and current movements.
• Fluency in English (spoken and written) is required; additional language skills are also valued.
• Think strategically and be able to think in terms of the long-term and the bigger picture, and see the value in potential solutions and partnerships.
• Be self-motivated and able to initiate and take ownership of leads and projects.
• Have Can-do attitude and willing to go the extra mile for the team to successfully deliver results.
• Detail Oriented.
• Have strong communication, presentation, and liaison skills in both external and internal endeavors.
• Understand data and be able to make educated connections in supporting arguments and reasonings.
• Thrive in high-pressure environments.
• Able wear many hats and fulfill multiple roles.
• Experience in traditional finance including banking, investment banking, and capital markets.
• Experience in product development and management.
• Experience working in the Cryptocurrency/Blockchain Industry.
• Sales experience in managing relationships with partners, clients, or vendors.
• Knowledge of crypto/DeFi.
• Financial market and product knowledge.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Public Relations, Business Development

ประเภทงาน:

งานประจำ

• Work with commercial related units such as product team, e-commerce, and customer, to create PR plan for key projects.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences that is complying with group and local comm. policy.
• Manage creation of materials including collateral materials, web sites, videos, etc. to engage external resources as appropriate.
• Evaluate track and measure communication performance with analytical skills that will be able to guide the team to the right direction in order to achieve business unite and company objective.
• Take a hands-on role in PR news for multiple mediums: electronic, print, video, face-to-face communications, executive memos, announcements, talking points, intranet site content, newsletter articles, presentations, all hands meetings, and situation-specific communication plans.
• Provide report communication in areas with high quality with 100% accuracy and update to all stakeholders in PR to meet with timeline as agreed.
• Execute in content creation, with an eye for detail, that will help company deliver customer led contents on the corporate level message to the audience.
• Organize and lead company data releases, presentations, conference presence and messaging at industry conferences with the alignment with group and local communication policy.
• Work with cross function within organization in role areas.
• Maintain good relationship with journalist insurance sector and other sectors in the role areas.
• Find the way to expand relationship with journalist in non-insurance sector to expand company visibility to wider range of audiences.
• Bachelor Degree in Communication, PR, Marketing or Business Administration, or related field.
• At least 7-10 years directly related experience (i.e., public relations, employee communications, brand who has an active listening techniques to identify high impact opportunities for communications support with strong business acumen that joining with influence and collaboration skills.
• She / He should have an experience in developing and implementing strategic, integrated communications plans tied directly to business objectives with ability to identify, prioritize and implement communications opportunities on own initiative while influencing teams across multiple functions, locations and disciplines to deliver measurable engagement and visibility outcomes as a mandatory to be able to work well with diverse groups, be a team player, possess analytical and client service skills that will result in ability to manage project timelines and determine work flow.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Positive Thinker, Enthusiastic, English

ประเภทงาน:

งานประจำ

• To ensure that the restaurant/ bakery boutique is ready to operate at the highest standard by completing Mise en Place to the required standard.
• To maintain service standards of Blue By Alain Ducasse in personalized way.
• To actively operate restaurant / bakery boutique Mise en place, maintain the Alain Ducasse s standards.
• To excel in product knowledge, offering inspiration to customers.
• To study the product Descriptions, being able to explain the ingredients, the cooking procedure, the history and background of every product.
• Full knowledge of art ware, design and other relevant restaurant / bakery boutique information.
• To create a welcoming and positive customer experience at the bakery counter.
• To advise customers on baked goods selection and taking orders.
• Weighing, pricing, and packaging purchased items, as well as processing payments.
• Moitoring the visual appeal and the availability of baked goods on display.
• Reporting low baked goods stock to the Exective Pastry Chef / GM in a timely manner.
• To maintain a clean and tidy baked goods counter and performing other duties on request.
• Managing customer complaints and relaying them to the GM and Executive Pastry chef.
• Thai nationality.
• High school graduate or equivalent vocational training certificate.
• Previous experience in similar role 1 - 2 years in specialty coffee.
• Excellent personal presentation and Service minded.
• Excellent command of English.
• A passion for service excellence & customer satisfaction.
• Interested person may send your resume and a copy of transcript of Records via APPLY NOW or address below:.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Take responsibility, manage and supervise sales as target defined.
• Identify target accounts and customer needs, propose solutions to overcome competitive obstacles.
• Conduct sales presentations, account reviews and provide consultancy service to clients on our on-air advertising service offerings.
• Negotiate business deal and plan sales strategies.
• Analyze data, TV rating and statistic for the sales strategy and for customer as needed.
• Analyze, understand and take an excellent care of customers.
• Be flexible in the working hour.
• Bachelor or Master Degree in any fields.
• Manager position - At least 3-5 years experience as Sales Executive / Manager (Experience in media advertising industry or related is an advantage).
• Officer position - 1-2 years experience in any field (Experience in media advertising industry or related is an advantage).
• Strong skills of negotiation, sales strategy and sales management.
• Self-motivated person with high commitment and eager to learn.
• Optimistic personality.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Automation, Finance, Legal, English

ประเภทงาน:

งานประจำ

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Automation, Javascript, Data Analysis, English

ประเภทงาน:

งานประจำ

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem.
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda's departments as well as within the CEG organization to achieve projects milestones and goals.
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements.
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project.
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally.
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.
• Ensure constant communication between project teams and other stakeholders.
• Resolve problems through data analysis, provide efficient reporting and effective communication.
• Work closely with Product Management/Engineering/Tech to improve the tool for end users.
• This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau).
• 4+ years of experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations.
• Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background.
• Skilled at statistical software e.g. SQL, VBA, SAAS, Tableau, etc.
• Programming skills (JavaScript, Python, etc.).
• Comfortable with uncertainty and experimentation.
• Proven track record of developing and implementing action plans to achieve business objectives with clear and tangible metrics.
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels.
• Experience in project/stakeholder management, process improvement, planning, and performance management.
• Able to work in a fast-paced, dynamic, multicultural environment.
• Take initiatives and look for opportunities for improvements. Willing to take and give feedback to colleagues.
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy.
• What we offer.
• Competitive compensation package (relocation support for successful overseas candidates).
• Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic multinational working environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok metropolitan.
• This role can serve as a good transition from software engineering/technical field to business, and vice versa.
• PRJM.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Salesforce, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Manage enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops in both Thai and English.
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Build trusted relationship with senior executives and key decision makers across Business and Technology.
• Able to create the first level of Business Architecture and engage Business/ IT on it.
• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value.
• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources.
• To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
• Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
• Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage.
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Business case/value engineering experience to drive compelling points of view.
• Knowledge of related applications, relational database and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills.
• Ability to work as part of a team to solve technical problems in a varied environment.
• Translate these needs into a compelling vision and roadmap for our customers.
• Translating/Presenting/Understanding the unique business requirements of customers within multiple industries.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in varied, fast paced environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people s attention.
• Knowledge of Salesforce will be an added advantage.
• Fluency in Thai and English is a must to communicate with customers.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
• Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. .
• Salesforce welcomes all.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Automation, Assembly, Project Management

ประเภทงาน:

งานประจำ

• Directs all of the engineering process and test development activities of a site.
• Develops short- and long-term goals supporting target customers.
• Has input into annual and 3-5 year business plans.
• Builds processes based upon the organizations strengths and knowledge of the competitors.
• Directs overall engineering processes and test development supporting all activities from initial customer requirements through product obsolescence.
• Communicates regularly with direct reports and existing customers to provide information, escalate issues and create and enhance a positive working relationship.
• Delivers presentations and communicates capabilities to potential and existing customers.
• Works with potential customers to help define their needs and to present technical proposals to meet those needs.
• Ensures proposals meet requirements for manufacturing profitability, etc.
• Delivers presentations and communicates capabilities to potential and existing customers.
• Ensures proposals meet requirements for manufacturing profitability, etc.
• Interfaces with other facilities to ensure consistency in process and implementation as well as to develop complementary services and coordinate capabilities worldwide.
• Knowledge/Skills/Competencies.
• Around 15 years of experience in complex and high-performance PCBA manufacturing engineering, including process design, capability validation and controls, inspection process controls (X-ray, AOI, ICT, etc.), press fit processes, error-proofing, troubleshooting, and automation.
• Expertise in back-end assembly, focusing on the design of lean, efficient, error-proofed, and inspection systems.
• Experience in equipment, tooling, fixture design, and qualification.
• Proficiency in test engineering, including test equipment and test script development, troubleshooting, and test efficiency.
• Advanced knowledge in manufacturing process development and application engineering interface with customers.
• Strong project management skills.
• Extensive engineering network and industry knowledge of cutting-edge technology.
• Strong people and management skills.
• A strong customer focus and dealing with clients.
• Project Management - Ability to lead high-value, complex, multifunctional projects that involve accountability to executive management or directly to the customer. Ability to influence decision-makers to ensure that the right financial and people resources are allocated to your project while ensuring that project ROR is in the desired range. Able to consider non-conventional technical solutions and acquire external knowledge and best practices for the project.
• Leadership - Demonstrate "Executive Leadership Behaviors" per Celestica Leadership Imperatives.
• Financial Acumen / Business Planning: Develop strategic plans on the business units or total company level to ensure all engineering work is financially viable and delivers the right ROI. Engage in developing billing and accounting methods for engineering work, participate in benchmarking, and understand and apply the best market practices to make engineering delivery financially attractive to our internal and external partners.
• Physical Demands.
• Incumbent will perform the duties of this position in a normal office environment.
• Occasional overnight travel is required.
• Typical Experience.
• Fifteen plus years of relevant experience.
• Typical Education.
• Bachelor's degree in Electronic Engineering, related field, or consideration of an equivalent combination of education and experience. Advanced studies in Business/Operations/Technology are recommended.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

Contracts, Microsoft Office, Excel, English, Japanese

ประเภทงาน:

งานประจำ

• Build and maintain strong and long-lasting business relationship with customers.
• Serve as the main point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profit.
• Develop a solid and trusting relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our services according to customer needs and objectives.
• Maintain efficient account portfolios.
• Clearly communicate the progress of initiatives to internal and external stakeholders on a scheduled basis.
• Develop new business with existing accounts and /or identify areas of improvement to meet KPIs.
• Forecast and track key account metrics (e.g. monthly sales results and annual forecasts, etc).
• Update account fact sheets and account status reports.
• Collaborate with cross divisional / functional teams to achieve targets while keeping customers satisfied and engaged with our products and services in the long run.
• Assist with challenging customers requests/issues/escalation as needed.
• University degree in Business Administration, Automotive or Engineering.
• Experience in Account Manager or relevant role in charge of global automotive OES accounts will be advantageous.
• Work experience in Multinational Company with diverse culture and nationalities.
• A good understanding of entire value chain of automotive manufacturing and aftermarket industry.
• Mandatory: Proficiency in verbal and written communication in local language in English.
• Understanding in Japanese Language (N1 level or Business Japanese level) will be advantageous.
• Strong proficiency in Microsoft Office Tools, especially Excel and ability to do complex pivot table and lookup table analysis.
• Experience in SAP system.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and senior management level.
• Experience in delivering customer focused solutions.
• Proactive individual to innovate, initiate and implement improvements.
• Ability to think of the big picture and application to focused operations.
• Proven ability to multi-task, manage multiple account management projects at one time while maintaining sharp attention to detail and meeting timelines.
• Excellent listening, negotiation and presentation abilities.
• Know how to meet ambitious individual and team-wide targets.
• Additional Information
• Your future job offers you
• 5 working days, multinational working environment and flexible working hours.
• Make it happen
• Apply a job with us by clicking the I m interested button!.
• Due to high volume of candidates, only shortlisted candidates will be contacted.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, Market Research

ประเภทงาน:

งานประจำ

• Responsible for creating and delivering marketing tactics and advertising campaigns.
• Analyzes customer requirements, develops messaging architecture and competitive positioning, specifies vehicles/projects, secures resources, communicates project development and drives creative development processes.
• Responsible for the development, implementation and analysis of interactive advertising and e-commerce programs and packages.
• Manages the marketing and implementation of programs and analyzes their effectiveness.
• May be responsible for processing and/or scheduling web-based advertising.
• Develops models for vertical markets, campaigns and ad models and conducts research studies.
• Responsible for implementing and driving channel programs.
• Defines and maintains VAR programs and agreements; recruits and develops joint business ventures of VARs and defines and implements VAR marketing, training and support programs.
• Responsible for planning and market research activities designed to increase sales growth and expand market share.
• Develop and implement strategic marketing policies and objectives.
• Evaluate and adjust strategies to respond to changing and/or competitive markets.
• Identifies and maintains relationships with product partners, third-party vendors, etc. Responsible for strategic customer acquisition programs.
• Develops and implements direct mail programs; develops, conducts and maintains consumer marketing and customer profiling practices and directs list management and analysis.
• Develops marketing strategies for new and existing products and services.
• Researches trends and technologies to meet customer needs.
• Works with sales to ensure that sales reps have the necessary collateral and advertising materials.
• What you bring to the role:Manages large team which would typically consist of both experienced professionals and supervisors/managers.
• Focus on policy and strategy implementation of operational plans.
• Problems faced may be difficult to moderately complex.
• Influences others outside of their own job area regarding policies, processes and procedures.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provide input in defining operation plans and strategies.
• Provides input into strategic decisions that impact functional area.
• Manages subordinate professional staff, may manage lower level associates through Supervisor/Manager.
• Works toward objectives established by upper levels of management.
• Will recommend and implement departmental-specific procedures.
• Assignments are defined in terms of objectives.
• Provides input to strategic decisions that affect functional area of responsibility.
• Objectives for the assigned area defined by upper management.
• Latitude to make decisions to achieve goals.
• Assists executives in defining operational plans and strategies.
• Managers at this level may become involved in day-to-day activities where their acquired expertise and knowledge provide direction to subordinates.
• Uses interpersonal skills to influence customers, suppliers and other comparable level managers.
• A four-year college degree (or additional relevant experience in a related field).
• Minimum of a 4-year degree and 8 years functional experience including a minimum of 5 years position-specific experience.
• Minimum of 5 years of supervisory experience preferably managing through subordinate managers.
• Mastery over subject area, ability to make significant contributions to the company.
• This is not a complete listing of the job duties. It s a representation of the things you will be doing, and you may not perform all of these duties.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Product Design, Research

ประเภทงาน:

งานประจำ

• Define and implement the design strategy for how we provide our Consumer Facing partners with easy to use, seamless and consistent product interfaces that incorporate our Design Systems & Product Principals.
• Collaborate closely with Product and Technology management and leadership to ensure alignment in strategy, collaboration in execution and overall effective use of design resources, including impact and ROI.
• Contribute to our global product design principles and usability for the business, e ...
• Build and manage a talented, diverse, inclusive team of product designers and leaders that consistently delivers on projects and is well-balanced across a range of design skill sets.
• Contribute to and help shape the product roadmap, both short term and long-term.
• Develop design talent and build a thriving culture where designers grow in their careers and feel a strong sense of inclusion and belonging.
• Drive and lead the strategic direction of the customer facing product design direction, and challenge the direction of other teams.
• Be responsible to measure success KPI's and report on team / track performance and business impact.
• 8+ years of Design and UX leadership experience within high traffic digital products(100,000+ visitors per day), preferably E-commerce or marketplace companies.
• Prior experience with leading teams of at least 30+ people.
• Senior people management, team development, recruiting and org building experience.
• Passionate advocate of putting our users at the heart of the work.
• Strong experience working and scaling products using Design Systems.
• Experience growing a strategic design practice within design teams.
• Experience and familiarity with building end-to-end experiences in complex environments, marketplace platforms, and programs that have been successfully adopted by the ecosystem.
• Subject matter expertise in Product Design with a consistent track record of building successful innovative and scalable products - vision, strategy and roadmap,.
• KPIs/objectives setting, ideation and implementation process, team alignment with business goals.
• Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, designers, developers, marketers), and successfully engaging partners and executives.
• Expert in leading through influence with stakeholders including executives.
• Strategic use of testing and data to move quickly.
• Strategic problem solver, able to balance long-term vision with short- and medium-term goals.
• Experience in OTAs, e-commerce or product driven companies.
• Experience managing Designer Managers & Principle level designers.
• Experience in driving strategy & influencing product roadmaps.
• LI-Hybrid.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.