เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Microsoft Office, Quality Assurance, English

ประเภทงาน:

งานประจำ

• Driving the Quality of Outsourced Agents: Enhance agent performance through targeted quality initiatives.
• Designing Analytical Frameworks: Identify performance gaps through data analysis.
• Collaborating with Outsourced QA: Work closely to address and close performance gaps among agents.
• Creating Monitoring Frameworks: Develop strategies for monitoring low-performing agents.
• Conducting Side-by-Side Monitoring: Engage in random live call and chat listening for real-time performance assessment.
• Leading QA Calibration Exercises: Facilitate calibration sessions to align quality assessment criteria.
• Maintaining the Knowledge Base: Ensure all resources are current and accessible for team members.
• Responding to Requests from the Quality Lead: Provide timely support and information as needed.
• Intermediate English Proficiency or Above.
• Bachelor's Degree in a related field.
• 2-3 Years of Experience in the relevant industry.
• Strong Analytical and Listening Skills.
• Effective Communication and Interpersonal Skills.
• Proficiency with Databases and Microsoft Office.
• Knowledge of QA Terms, Tools, and Methodologies.
• Analytical, Problem-Solving, and Decision-Making Skills.
• Customer Service Competency.
• Ability to Work Collaboratively in a Team Environment.
• Experience Working with BPOs.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Java, TypeScript, Javascript, English

ประเภทงาน:

งานประจำ

• Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions).
• You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
• You will Identify and manage customer goals and SfMC opportunities across Azure PaaS ...
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer s solution.
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience.
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• You will share and gain knowledge through technical communities.
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.
• Required Qualifications5+ years technical engineering experience with coding in languages including, but not limited to, C#, Java, Typescript, JavaScript, or Python OR equivalent experience.
• 5+ years experience with architecting and building large-scale complex enterprise services on cloud platforms such as Azure or AWS.
• 5+ years of Azure PaaS related experience. Breadth of technical experience and knowledge, with depth / Subject Matter.
• Expertise in the following Azure PaaS areas is expected.
• o Azure Container Services, including AKS, ACA, ACI etc.
• o Azure API Management
• o Azure App Service
• o Azure Function
• o Application DevelopmentStrong knowledge and experience in designing and implementing Azure PaaS solutions.
• Experience in designing, implementing, and shipping complex enterprise software products/services.
• Hands-on ability to write secure, reliable, and maintainable code and to test and debug.
• Familiar with Microsoft cloud adoption framework, Well-architected framework.
• Strong knowledge and experience in.NET Core,.NET Framework and C#.
• Strong knowledge and experience in DevSecOps and Site Reliability Engineering.
• Strong knowledge and experience in Application monitoring and familiar with products/services like application insights, Prometheus, Grafana etc.
• Strong knowledge and experience in microservice design.
• Strong knowledge and experience in container ecosystems, including Kubernetes, docker, service mesh etc.
• Proficiency in utilizing GitHub and/or Azure DevOps Service.
• Ability to operate and be successful in a highly ambiguous, rapidly evolving environment.
• Azure IaaS.
• Strong knowledge and experience in designing and implementing Azure storage solutions.
• Strong knowledge and experience in designing and implementing Azure networking solutions.
• Strong knowledge and experience in designing and implementing Azure compute solution.
• Strong knowledge in high availability and disaster recovery features for IaaS components.
• Familiar with Azure security services/features.
• Strong knowledge and experience in building infra-as-code solution by using products like Azure Bicep, Azure arm template, terraform, ansible etc.
• Language QualificationThai Language: confident in reading and writing and moderate speaking.
• English Language: fluent in reading and writing and speaking.
• Other QualificationsExperience in systems management, network operations, software support, IT consulting, or related roles.
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Must have experience leading and driving projects as well as motivating others.
• Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional.
• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
• Need the ability to handle critical technical issues and work in difficult support situations.
• Need a proven ability to handle difficult or sensitive situations with exasperated customers.
• Certification in Microsoft and other Cloud Technologies.
• Below is a plusKnowledge and experience in multi-cloud platforms like AWS, GCP etc.
• Knowledge and experience in Microsoft Coplot products, AI, and Machine Learning.
• Knowledge and experience in Azure relational databases and NoSQL database services.
• Knowledge and experience in open-source technology like LAMP.
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• As an SMC Azure Sales Specialist focusing on Infrastructure and Security, you are a business leader with technical expertise working with our most important Corporate Managed Customers. Located in country, you will lead a virtual team of Sales, Technical, and Services resources to help customers evaluate their Cloud Strategy and Digital & AI Transformation plans and recommend solutions that meet their requirements. You will build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor, driving engagement at the C-suite level w ...
• This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your Cloud & AI expertise.
• Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
• Scaling and Collaboration Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell, up-sell, and co-sell; identifies and supports on-boarding new partners by researching and discussing customer scenarios; provides feedback to OCP on partner gaps; develops joint proposals and consumption plans with partners; contributes to developing partner strategies to address gaps in partner capabilities. Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners. Role Model Microsoft Values Treats others with fairness and respect, and shows empathy and compassion. Models compliance and represents the Microsoft Values and the One Microsoft culture. Sales Execution Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships via social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed. Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry and turns opportunities into deals; has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services; creates guiding examples of digital transformation through seminars, workshops, Webinars, and direct engagement. Identifies customer business needs and technology readiness; contributes to the development of solutions in collaboration with internal teams, partners, and services; proposes prioritized solutions that align with customers' needs; articulates the business value of proposed solutions. Proactively builds external stakeholders' mapping; collaborates with account teams (e.g., Account Executives) to identify and engage senior business subject matter decision makers at the customer's/partner's business. Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); for licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders. Implements strategies to accelerate the closing of deals; contributes input on strategies to drive and close prioritized opportunities; coaches junior team members in deal plan execution; implements close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure. Technical Expertise Collaborates with the "compete" global black belts (GBBs) to analyze competitor products, solutions, and/or services and implements strategies to position Microsoft against competitors in customer communication; proactively provides analysis of the competitive landscape in supported solution area; evaluates opportunities and makes recommendations on pursuit or withdrawal. Sales Excellence Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation. Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory. Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities. Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team. Deliver Results Through Teamwork Drives the execution of projects by identifying customer and operational needs, setting priorities, removing barriers and obstacles, and allocating resources. Partners and collaborates with other teams on related deliverables, and leverages others in relevant work streams.
• Required/minimum qualifications Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience. Additional or preferred qualifications 3+ years of solution sales or consulting services sales experience Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.
• Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

ทักษะ:

Excel, Power point, Research

ประเภทงาน:

งานประจำ

• Integrate product knowledge effectively into a relevant informative dialogue which brings customers an insightful perspective.
• Enhance knowledge of GSK products, strategies, positioning and Plan of Action (POA) as well as those of key competitors.
• Determine how patients and health care professionals navigate the health care system and integrate these insights in the dialogue with the customer.
• Build and maintain a network of health care professionals to grow sales of product mix.
• Allocate budget and effectively use available resources (internal and external) to create customer value.
• Ensure your work contributes to the goals of the business and use your judgment to influence decisions.
• Identify the best solutions for the business by working with people both inside and outside the organization.
• Collaborate with others and develop effective relationships to create new ideas together to get the best results.
• Contribute to a great working environment by bringing energy and commitment.
• Facilitate personal learning, adapting quickly to new ways of working and identifying opportunities for development.
• Why you?.
• Bachelor s degree.
• 1 or more years of experience in a customer-facing Field Sales or Territory Management environment.
• Valid driver s license.
• Previous sales experience in a pharmaceutical environment.
• Experience with Word, Excel, and Power Point.
• Ability to interpret scientific research studies, and in-depth knowledge of data analysis techniques.
• Strong listening skills to help strategically engage and influence health care professionals.
• Ability to lead sessions with large groups.
• High learning agility and strong business acumen.
• Bilingualism is a strong asset.
• High sense of initiative with a passionate, entrepreneurial spirit.
• Why GSK?.
• Our values and expectations are at the heart of everything we do and form an important part of our culture.
• Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Continuously looking for opportunities to learn, build skills and share learning.
• Sustaining energy and well-being.
• Building strong relationships and collaboration, honest and open conversations.
• Budgeting and cost-consciousness.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
• Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

ทักษะ:

Payroll, Compliance, Microsoft Office, English

ประเภทงาน:

งานประจำ

• Facilitate training and evaluations of all fitness & spa staff.
• Ensure all administration duties including but not limited to payroll, scheduling, and expense/supply are maintained and effective. Assist in training new staff for all positions.
• Train and evaluate all new and current staff. Coach, counsel, and discipline employees to properly motivate to ensure FS standards and procedures are adhered to.
• Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members. Offer orientation of the facility.
• Assist in making spa reservations, check in spa guests, and offer recommendations or descriptions of spa services as necessary. Escort and orient to locker room.
• Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with club or hotel services.
• Assist in properly booking all necessary reservations that pertain to necessary fitness services or activities i.e., personal training.
• Appropriately utilize logbook, e-mails, voice mails, and glitch system as vehicles of communication to ensure members/guests satisfaction with all services provided in the fitness area.
• Ensure compliance of daily and opening/closing checklists by walking and ensuring all areas of fitness are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all fitness equipment and venues for the hotel guests and members.
• Previous leadership experience in a luxury spa setting.
• Must be able to communicate professionally in English both verbally and written.
• Proficient in Microsoft Office Suite with the ability to learn other proprietary computer applications.
• The ability to stand/walk up to 8 hours per shift when necessary.
• CPR/ First Aide certified.
• Comfort in training staff as well as coaching and counseling when necessary.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening shifts.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

ETL, Quantitative Analysis, Industry trends

ประเภทงาน:

งานประจำ

• Translating business requirements to technical solutions leveraging strong business acumen.
• You will be a core member of the EY Microsoft Data and AI team, responsible for extracting large quantities of data from client s IT systems, developing efficient ETL and data management processes, and building architectures for rapid ingestion and dissemination of key data.
• Apply expertise in quantitative analysis, data mining and presentation of data to de ...
• Extremely flexible and experience managing multiple tasks and priorities on deadlines.
• Applying technical knowledge to architect solutions that meet business and IT needs, create Data Platform roadmaps, and enable the Data Platforms to scale to support additional use cases.
• Staying abreast of current business and industry trends relevant to the client's business.
• Monitoring progress, managing risk, and ensuring key stakeholders are kept informed about progress and expected outcomes.
• Understanding customers overall data estate, IT and business priorities and success measures to design implementation architectures and solutions.
• Strong team collaboration and experience working with remote teams.
• Working on large-scale client engagements. Fostering relationships with client personnel at appropriate levels. Consistently delivering quality client services. Driving high-quality work products within expected timeframes and on budget.
• Demonstrated significant professional experience of commercial, strategy and/or research/analytics interacting with senior stakeholders to effectively communicate insights.
• Execute on building data solutions for business intelligence and assist in effectively managing and monitoring the data ecosystem of analytics, data lakes, warehouses platforms and tools.
• Provide directional guidance and recommendations around data flows including data technology, data integrations, data models, and data storage formats.
• To qualify for the role, you must have.
• Bachelor s degree, or MS degree in Business, Economics, Technology Entrepreneurship, Computer Science, Informatics, Statistics, Applied Mathematics, Data Science, or Machine Learning.
• Minimum of 0-1 years of relevant consulting experience with focus on advanced analytics and business intelligence or similar roles. New graduated are welcome!.
• Communication and critical thinking are essential, must be able to listen and understand the question and develop and deliver clear insights.
• Experience communicating the results of analysis to both technical and non-technical audiences.
• Independent and able to manage and prioritize workload.
• Ability to adapt quickly and positively to change.
• Breadth of technical passion, desire to learn and knowledge services.
• Willingness and ability to travel to meet client if need.
• Ideally, you ll also have.
• Experience working business or IT transformation projects that have supported data science, business intelligence, artificial intelligence, and cloud applications at scale.
• Ability to communicate clearly and succinctly, adjusts to a variety of styles and audiences with ability to tell compelling stories with the data.
• Experience with C#, VBA, JavaScript, R.
• A vast understanding of key BI trends and the BI vendor landscape.
• Working experience with Agile and/or Scrum methods of delivery.
• Working experience with design led thinking.
• Microsoft Certifications in the Data & AI domain.
• We re interested in passionate leaders with strong vision and a desire to deeply understand the trends at the intersection of business and Data and AI. We want a customer-focused professional who is motivated to drive the creation of great enterprise products and who can collaborate and partner with other product teams, and engineers. If you have a genuine passion for helping businesses achieve the full potential of their data, this role is for you.
• What we offer.
• We offer a competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you ll decide how much vacation time you need based on your own personal circumstances. You ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
• EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.