เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Compliance, Legal, Risk Management, English

ประเภทงาน:

งานประจำ

• Serve as the subject matter expert of and provide advice on Distribution and Consumer Compliance matters, including the requirements of the Chubb Life Agency Compliance Standards Interpretive Guidance (ACSIG), Telemarketing, and other standards.
• Engage distribution channels to discuss and create awareness of market conduct, distribution and sales compliance issues. Assist distribution channels to implement preventative control(s) and monitor issues identified.
• Monitor and review the proper implementation of the Company s distribution and sales ...
• Implement Chubb Life s Distribution, Consumer or Market Conduct initiatives.
• Regular communication and conduct training for staff, distributors, and relevant stakeholders on Chubb s Three Lines of Responsibility, Business Compliance Framework to ensure understanding of the roles and responsibilities of the Three Lines; fraud awareness and management; regulatory and ethical standards on market conduct, and other related subjects.
• Review policies, procedures, and guidelines (PPGs) related to the distribution channels to ensure alignment with laws, regulations, and internal policies, including reviewing the procedures from business units that have connection with distribution compliance requirements and standards.
• Conduct Line 2 monitoring of field sales practices to identify compliance risks and recommend timely risk-mitigating actions, working in collaboration with Line 1 (Business) and Line 3 (Internal Audit) to ensure the Line 2 work is complementary and not duplicative.
• Investigate complaints related to market conduct, conduct investigations related to sales force, employee and third-party fraud and misconduct, prepare the investigation report, and recommend appropriate disciplinary action.
• Support the Head of Compliance in driving the analytics capabilities and insights to better identify emerging Distribution, Consumer and Market Conduct risks, and monitor the trends of complaints, investigations, key compliance risk indicators and sales metrics, including reporting to the relevant Governance Committee(s) in the form of regular Complaint and Market Conduct Committee reporting.
• Work closely with relevant business units to develop conduct risk and fraud parameters, and to leverage findings from various data sources to identify areas of concern or clusters of issues or risks requiring further investigation.
• Provide objective and quality reports, regular or ad hoc, within the expected timeframe to inform the progress of Distribution Compliance tasks.
• Administer the organized and timely conduct of Complaint and Market Conduct Committee meetings, including the scheduling and management of attendance, preparation and proper record keeping of meeting minutes etc.
• Maintain and conduct Fraud Risk Assessment related to the Company s Anti-Fraud Program in a timely manner as required by Chubb Group.
• Undertake and perform any additional duties as required.
• Minimum of at least 3years experience in Distribution and Consumer Compliance and/or Anti-Fraud in the insurance industry including work experience in relation to agent sales practices and behaviour, fraud and misconduct, training and communication, investigations, dealing with regulators and minimum of at least 5 years experience in insurance business or financial business.
• Good understanding of conduct risks, and distribution & sales compliance issues and governance framework.
• Experience, confidence and maturity to communicate and deal with chief agency officer, agency leaders, agents and management on distribution, consumer and market conduct issues.
• Experience in data analytics including trend analysis and alerts in early fraud detection.
• High integrity and professionalism.
• Strong knowledge of legal, compliance, and risk management requirements in order to provide sound and practical advice to the business units.
• Strong knowledge of insurance products, compliance processes and regulatory requirements.
• Strong investigation, communication and training skills.
• Excellent command of written and spoken Thai and English.
• Good interpersonal skills and ability to work in a team and independently.
• Proactive, high initiative, with the ability to multi-task and deliver to tight deadlines.
• Experience in multinational matrix environments, audit and/or sales compliance advantageous.
• Certification in fraud investigation; other Compliance professional accreditation advantageous.

ทักษะ:

Budgeting, Compliance, Product Development

ประเภทงาน:

งานประจำ

• Overall accountability for FWD TH Health, including Actuarial, Health Operations (Claims, Medical Networks, Medical Services and FWA), Data and Analytics.
• Develop and execute strategic vision for FWD TH Health division, aligning with the FWD Group and TH goals, enhance the performance, operations, efficiency, growth, retention, and profitability of FWD TH Health.
• Regularly review and adjust strategies based on evolving market dynamics.
• Set and manage financial targets for the FWD TH Health insurance division, including premium income, Loss and Combined ratios, expense ratios & profitability.
• Oversee FWD TH Health Business Planning, budgeting and financial forecasting processes, ensure alignment with financial goals of FWD Group and TH.
• Monitor FWD TH financial performance, implement strategies to address any gaps and ensure profitability and sustainable growth.
• Oversee the design and delivery of Health insurance programs and services, aligning with / leveraging FWD Group wherever possible.
• Partner with internal/external stakeholders including healthcare providers, industry bodies, and regulators to offer comprehensive Health insurance solutions.
• Oversee the health insurance product portfolio, regularly reviewing competitiveness, profitability, and compliance. Collaborate FWD TH Propositions teams to manage product experience and manage risk appetite for health insurance products, working closely with underwriting and actuarial teams.
• Drive innovation in product development, ensuring competitive, customer-focused offerings, working closely with FWD TH Propositions team (act as co-lead the development of health insurance products).
• Benchmark the company s Health insurance services and and performance against competitors, identifying areas for differentiation or improvement.
• Manage relationships with regulators / other external stakeholders to address compliance/regulatory challenges proactively. Keep up-to-date with Health insurance/related regulatory changes, adjust FWD TH Health practices accordingly.
• Monitor / manage Health Claims experience and work closely with Claims leadership team to ensure maturation of that function.
• Manage the integration of digital solutions and data analytics to enhance product offerings, streamline operations, and improve customer experience.
• Drive Health Transformation initiatives, including health-tech / InsurTech solutions that align with FWD TH efficiency goals, customer demands and industry trends.
• Use data analytics to inform decisions around product design, pricing, claims, and risk management.

ทักษะ:

Research, Product Owner, Meet Deadlines, English

ประเภทงาน:

งานประจำ

• Human-centric - It's not only user, and customer but included teams and stakeholders.
• Design with Data - Yes, we are a user, but we listen to the people.
• Continuous Discovery - Today already old, always understanding the situation.
• Delivering solutions and designs based on the design thinking framework.
• Research & Define problems.
• Design solution.
• Validate design, Testing.
• Deliverable file (Service blueprint&IA, Flowchart, Wireframe Design).
• Design document record.
• Design achieves goals and covers acceptance criteria.
• Working cross-functional with Tech & Product team stakeholders (Product Owner, Developer, QA).
• Leading user research activities and be able to Initiate research methods, area.
• Maintaining UX rules (UX Principles) document.
• Providingan an improvement business suggestions based on data insight and analysis with understanding on cost and benefit to make a good business case and get approval.
• Ensuring the team adheres to the defined ways of working, process, and all deliverables are completed to the given scope.
• Ability to take constructive feedback and use it to improve.
• Self-motivated and able to manage tasks and responsibilities to meet deadlines.
• Strong presentation and communication skills.
• Bachelor's degree in Marketing or related fields.
• 8-10 years of experience in Design field (UI/UX).
• Strong in part of research by understanding the product and people, User/Usability testing or Focus group interviews.
• Strong in using Figma, Collaboration tools e.g. Miro, Jira.
• Up-to-date in your area, user experience, user interface, some cryptocurrency, and blockchain.
• Strong leadership skills.
• Experience in project management.
• Good command of English both verbal and written.
• Partner closely with Chief Product Officer and UX/UI team, Researchers, Content Strategists, UI Engineers, Marketing, and SEO to take conceptual ideas and turn them into functional and discoverable product features.
• Brainstorm new ideas to push the evolution of our product, including online and offline cross-channel experiences.
• Be our customer advocate - talk to them, analyse their behavior, step into their shoes, and help us define and evolve our customer personas.
• Lead and design elegant, simple, human-centric flows and experiences as we define new initiatives and iterate on existing features.
• Give and solicit feedback from other designers, product management, and engineering during weekly reviews.
• Use, maintain, and expand a design system that delivers a coherent and intuitive experience across our digital touch-points.
• Important: Candidate Privacy Policy.
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