เงื่อนไขการค้นหา

ทักษะ:

Vietnamese, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Product Development, Business Development, English, Vietnamese

ประเภทงาน:

งานประจำ

• Project Pipeline Development: Proactively identify projects with high sales potential across all Dextra product lines within the assigned Territories and update the project pipeline on a monthly basis to reflect new opportunities, progress on existing projects, and shifts in priority.
• Forecasting and Planning: Update monthly sales forecasts to ensure inventory levels and production capacities are aligned with project demands, coordinating with the Regional Sales Manager for adjustments as needed.
• Client Engagement and Solution Selling Client Presentations and Solution Proposals: Conduct tailored sales presentations for designers, consultants, and contractors to showcase Dextra s solutions.
• Technical and Product Recommendations: Gather client insights to identify needs, propose tailored technical solutions, and highlight the unique benefits of Dextra products, with the objective of gaining product specifications and selections in projects.
• Product Development and Improvement Recommendations: Proactively suggest new product developments and improvements to meet emerging client needs and market demands.
• Sales Strategy and Execution Strategy Development: Collaborate with Management and Product Line Champions to develop targeted sales strategies, create annual action plans for each product line. Continuously refine sales approaches based on feedback, market dynamics, and competitor activities.
• Quotation and Pricing Management: Prepare sales quotations aligned with Dextra s pricing policy and project environment, submitting recommendations for final approval by the Regional Sales Manager.
• Goal Setting and Performance: Contribute to setting sales targets and objectives, consistently striving to meet or exceed these goals within the assigned Territories.
• Relationship and Market Intelligence CRM and Reporting: Organize regular follow-up visits to track project progress and document activities in the CRM by maintaining accurate records of activities, project status, and achievements. Submit weekly reports to the Regional Sales Manager on sales activities, upcoming actions, and project progress.
• Market and Competitor Insights: Report key information on competitors, pricing trends, and industry developments gathered during client interactions, sharing insights in internal meetings.
• Client Relationship Management: Foster professional, reliable relationships with clients, ensuring prompt service and support to reinforce Dextra s reputation in the industry.
• Strategic Business Development and Brand Promotion Industry Engagement: Represent Dextra at technical seminars, exhibitions, and industry events to promote products and services, expanding brand visibility and product awareness.
• Business Development Leadership: Lead strategic business development initiatives to expand Dextra s network, nurture partnerships with key stakeholders, and secure new business on high-impact projects.
• Qualification Requirement: Bachelor or higher degree in civil engineering, mechanical engineering.
• At least 5 years of technical product sales experience in the construction environment.
• Fluent command of spoken and written English. Proficiency in additional languages, particularly Vietnamese or Bahasa Indonesia, is highly desirable and will be considered a valuable asset for this role.
• Good computer literacy (MS Office).
• Familiar with CRM systems and reporting tools.
• High level of inter-personal and communication skills.
• Customer centricity.
• Good analytical and problem-solving skills.
• Able to work independently and travel frequently.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SAP, Project Management, English, Mandarin

ประเภทงาน:

งานประจำ

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expectedTo render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract.
• To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
• To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
• To maintain documentation according to firm standards, best practices, and standard operating procedures.
• To fully comply with and adhere to all the standard AMS process & procedures that are developed.
• To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client.
• You may be assigned as part of project team member to implement the application. In this role, you are expectedTo support the project teams in delivery of our solution applications and in development of work products that addresses our clients business needs and help achieve their strategic goals.
• To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries.
• You will uphold the firm s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• Requirements:Have at least 5-8 years experience working with the SAP S/4HANA or SAP ECC as a support team lead/member, implementation team lead/member of SAP SD (Sales & Distribution) Module.
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Any experience within basic technical debugging is an added advantage.
• Having at least 3 years of experience leading a team is an added advantage.
• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g., PMP, PRINCE or Agile) is an added advantage.
• Good command of English Language. Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes.
• Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner.
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
• Willing to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after client s business office hours.
• Ability to travel if required, i.e. to be placed at Client s site for the project.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 105400In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.