เงื่อนไขการค้นหา

ทักษะ:

Usability Testing

ประเภทงาน:

งานประจำ

• Governs all designs and direction to ensure intuitive & innovative solution and drive consistency following established design principles, guidelines & patterns for all Krungsri Mobile app s squads.
• Leads and executes experience activities, results and artifacts, including customer journey maps and personas, empathy maps, service design blueprints, content strategy, information architectures, experience ecosystem maps, storyboards, and aspirational experience narratives.
• Team up with User Researchers and CX to maintain consistency for all Krungsri s touchpoints.
• Assesses and optimizes the performance of new and existing features by conducting/participating usability testing and interpreting analytic data.
• Identify emerging opportunities for improving the user experience of core journeys in the mobile app.
• Identify the root causes of wider customer experience issues and help teams tackle them.
• Using your holistic view of the whole application to bridges between different parts of the sub-module on Application to create seamless experience for the customer.
• Apply now if you have these advantages.
• Bachelor's degree in marketing, communications, advertising, Business management, Business Administration, or in a related field preferred.
• At least 5 years' experience as a customer experience specialist, or a similar customer support role on the Mobile application. (Need to deliver in HTML, frontend format).
• Mobile Banking experience is a must **.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skill.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (2 days in office per week).
• Unbelievable benefits such as attractive bonuses and many more..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

ทักษะ:

Research, Usability Testing, Product Development

ประเภทงาน:

งานประจำ

• Create clear, simple, consistent and effective microcopy throughout Makro digital products. Champion the role of language in product.
• Be ownership to create and develop content strategy, direction and tone of voice for our digital product with the right writing format and content style guide/design system.
• Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then turn it into actionable items to improve content design.
• Can derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository.
• Collaborate with Product, Research, Creative, Campaign, Marketing, and agency teams to ensure content enhances usability, reflects the brand, and remains consistent throughout the user journey.
• Be able to understand complex challenges, requirements and also user s needs then turn into content design strategies and actionable plans.
• Can plan, manage, maintain and run concept/usability testing to iteratively validate and improve content design.
• Have proven record experience in writing content, creative content design, long/short from content creation supporting product development and marketing team.
• Proficient understanding of content design strategy, tone of voice guidelines, and building UX writing system. Able to plan and execute content writing and strategy across the design process.
• Strong content-making, proofreading, editing, both online and offline.
• Creative problem solving and analytical thinking.
• Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders.
• Able to plan, conduct, and synthesize user research is a plus.
• Retail knowledge and enthusiasm is a plus.

ทักษะ:

Usability Testing, Product Design, Sketch

ประเภทงาน:

งานประจำ

• Map end-to-end customer journeys, identifying touchpoints and gaps in the experience.
• Use journey maps to highlight opportunities for improvement.
• Design detailed service blueprints, showcasing the interaction between customers, employees, and technology.
• Optimize operational processes to enhance the service delivery.
• Create wireframes, prototypes, and user flows for digital products.
• Design user interfaces and crafting intuitive interactions.
• Ensure designs are accessible, inclusive, and responsive across devices.
• Conduct user interviews, surveys, and usability testing to gather insights.
• Analyze user behavior, needs, and pain points to inform design decisions.
• Plan and execute A/B testing, usability sessions, and analytics reviews.
• Iterate on designs based on data-driven feedback and user input.
• Facilitate workshops with stakeholders to co-create solutions.
• Work with cross-functional teams, including PO, PM, Developer, Marketing, Sales, and Customer support, to align on service objectives and Design..
• Customer insight reports and recommend action items.
• User personas, journey maps, and empathy maps.
• Wireframes and high-fidelity prototypes.
• Service blueprints.
• Bachelor s or Master s degree in Product Design, Human-Computer Interaction (HCI), Psychology, or related fields. Business Administration or Marketing (with experience in customer-centric roles)..
• Design Thinking Tools & Technique.
• Proficiency in design tools like Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Familiarity with usability testing platforms and service design methodologies.
• Strong problem-solving and critical thinking.
• Excellent communication and storytelling skills to convey ideas effectively.
• Collaborative mindset with the ability to work across departments and levels..
• 2+ years of professional experience in UX design, service design, or related roles.
• Experience in any industry, financial services as a plus.
• A diverse portfolio showcasing successful UX and service design projects.
• Examples of user journey maps, wireframes, prototypes, and service blueprints.
• Proven ability to work with cross-functional teams, including developers, marketers, and customer support.
• Evidence of staying current with UX and service design trends through conferences, webinars, or personal projects..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..

ทักษะ:

Assurance, node.js, Golang

ประเภทงาน:

งานประจำ

• Design, develop, and execute manual and automated test cases to validate software functionality, performance, scalability, and reliability.
• Collaborate with product managers and developers to understand user needs and define test plans that ensure high-quality software delivery.
• Experiment with and implement innovative testing methodologies, tools, and frameworks to improve testing efficiency and effectiveness.
• Develop and maintain automated testing suites for web, mobile, and API testing using tools like Jest, Playwright, Patrol, and Swagger.
• Validate user interfaces for usability and accessibility across frameworks like React (Next.js) and Svelte (SvelteKit).
• Test backend services built with Node.js, Golang, Elixir, or Python for performance and reliability.
• Contribute to the quality assurance of mobile apps developed using Flutter.
• Collaborate with DevOps teams to ensure infrastructure stability through automated performance and load testing.
• Review code and testing strategies, offering and receiving constructive feedback.
• Advocate for and implement high-quality testing practices, including unit, integration, and end-to-end tests.
• Monitor and report on key product quality metrics, identifying trends and areas for improvement.
• Experience with testing tools like Jest, Playwright, Patrol, or Swagger.
• Familiarity with backend APIs, databases (e.g., PostgreSQL), and testing them for scalability and performance.
• Proficiency in scripting or programming languages for test automation (e.g., JavaScript, Dart).
• Familiarity with CI/CD pipelines and source control tools like GitHub.
• Knowledge of Docker, Kubernetes, and cloud platforms (GCP, AWS) for performance and integration testing.
• Strong communication skills and a collaborative mindset to thrive in Agile environments.
• A scientist mindset curious, experimental, and open to learning from failure.
• A focus on making the product successful by identifying and eliminating defects early in the development process.
• Self-motivation, adaptability, and a team-oriented attitude.
• Preferred Qualifications We re especially excited if you bring:Proven expertise in automated testing frameworks for web, mobile, and API testing.
• A strong passion for delivering high-quality software that meets user expectations.
• A deep understanding of quality metrics and how they drive product success.
• Strong system analysis skills to design effective and efficient test strategies.
• A proactive approach to identifying potential issues and opportunities for improvement.
• The ability to adapt to a fast-paced, rapidly changing environment, driven by our vision to make an impact.
• Perks & Benefits Flat Structure As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company..
• Work-life Harmony We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
• Remote Work Hybrid-mode activated! It comes with the package: flexibility, focus and productivity!.
• Urban Office One breath from Phrom Phong BTS. No sweat whatsoever! The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
• Fun Workshop The best relationships are built over new experiences, that s why we have workshops filled with a range of activities for you to look forward to and enjoy.
• Game Tournament It s getting fun and competitive! Challenge doesn t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
• Group Insurance Health comes first, we know, don t worry, we ve got you covered.
• Health & Wellness Only a healthy army wins the war. We invest to take care of you from physical, mental and happiness-level. Adopted health & wellness applications plus activities to make sure everyone here is on cloud nine

ทักษะ:

CSS, WebPack, RESTful

ประเภทงาน:

งานประจำ

• Lead and manage the team for the assigned project.
• Use React.js and markup languages like HTML and use it to build user-friendly UI/UX.
• Implement responsive web design principles to ensure the website and applications render well across multiple devices and platforms.
• Design framework for creating user applications that grows with the needs of the company.
• Assist in the development of applications and features that will be put on the web and app, and in internal functions as well.
• Optimize applications for maximum speed.
• Collaborate with back-end developers and web and UI/UX designers to improve usability and other things, including future plans and upgrades.
• Get feedback from, and build solutions for, users and customers.
• Write functional requirement documents and guides.
• Create quality mockups and prototypes.
• Help back-end developers with coding and troubleshooting.
• Ensure high quality graphic standards and brand consistency.
• BSc degree in Computer Science or relevant field preferred.
• Proven work experience as a Front-end developer.
• Hands-on experience with markup languages.
• Experience and proficiency with, but not limited to JavaScript, React, Redux, CSS, and jQuer.
• Experience with common front-end development tools such as Babel, Webpack, yarn, etc.
• Familiarity with testing and debugging, may it be browser or otherwise.
• Familiarity with RESTful APIs.
• In-depth understanding of the entire web development process (design, development and.
• deployment).
• Knowledge of modern authorization mechanisms, such as JWT.
• Understanding of layout aesthetics.
• Familiarity with code versioning tools such as, but not limited to Git, Docker.
• An ability to perform well in a fast-paced environment.
• Work Location: True Digital Park.

ทักษะ:

Research, Product Owner

ประเภทงาน:

งานประจำ

• Conduct qualitative and quantitative research to understand customer needs, pain points, and behaviors.
• Analyze data to uncover actionable insights and business opportunities.
• Strategic Thinking & Opportunity Framing.
• Analyze customer insights to develop strategic recommendations that align with business goals.
• Identify potential target customer segments based on research, market trends, and business context.
• Uncover strategic gaps and opportunities across customer experience and broader business areas to drive direction and decision-making.
• Customer Journey & Service Design.
• Develop user personas, journey maps, and empathy maps to build a shared understanding of customer needs across teams.
• Map end-to-end customer journeys to identify touchpoints, friction points, and opportunities for new solution or improvement.
• Design service blueprints that illustrate the interactions between customers, employees, and technology, enabling seamless service delivery.
• Map end-to-end customer journeys, identifying touchpoints, friction, and improvement opportunities.
• Create user personas, journey maps, and empathy maps to align teams on customer needs.
• Develop service blueprints to visualize interactions between customers, employees, and technology.
• User Testing & Validation.
• Plan and conduct user testing to validate concepts and solutions.
• Synthesize feedback to refine experiences and ensure customer relevance.
• Stakeholder Collaboration.
• Facilitate workshops with business stakeholders to co-create solutions.
• Partner with cross-functional teams (Product Owner, Product Manager, Developers, Marketing, Sale..
• Key Deliverables.
• Customer Research and Strategic Opportunity Decks.
• Insight summary with actionable recommendations.
• User personas, customer journey maps, and empathy map.
• Service blueprints and experience design proposals..
• 3-5 years of experience in customer experience, service design, or UX research.
• Strong knowledge of research methodologies (qualitative & quantitative).
• Hands-on experience with journey mapping, service blueprinting, and usability testing.
• Excellent facilitation skills for stakeholder workshops and co-creation sessions.
• Strong analytical skills and ability to translate data into actionable insights.
• Effective communicator with cross-functional collaboration experience.
• Background in banking or financial services industry preferred.
• Familiarity with banking products, services, and customer behaviors is an advantage..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..