เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Owner, Research, Industry trends

ประเภทงาน:

งานประจำ

• Conduct user research with policyholders, agents, and stakeholders to understand their needs, pain points, and behaviors.
• Develop personas, empathy maps, and customer journey maps specific to life insurance products and services.
• Ideate, prototype, and iterate on digital and service solutions (e.g., policy onboarding, claims, agent tools) based on user feedback.
• Collaborate with product, engineering, marketing, and compliance teams to ensure designs are feasible, compliant, and aligned with business goals.
• Advocate for accessibility and inclusivity in all customer-facing touchpoints.
• Present and communicate design concepts and rationale to business and technical stakeholders.
• Stay updated on industry trends, regulatory requirements, and best practices in insurance and digital design.
• Bachelor s degree in Design, Human-Computer Interaction, Psychology, or related field (or equivalent experience).
• 5+ years of experience in UX/UI, service design, or human-centered design roles, preferably in insurance or financial services.
• Strong portfolio demonstrating human-centric design projects, ideally in life insurance or related sectors.
• Proficiency in design and prototyping tools.
• Experience conducting user research and usability testing in regulated environments.
• Solid understanding of accessibility standards and inclusive design principles.
• Excellent communication, collaboration, and storytelling skills.
• Empathy, curiosity, and a passion for improving life insurance experiences.
• Knowledge of digital sales tools, agent platforms, and customer self-service solutions (Preferred).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, CSS, Javascript

ประเภทงาน:

งานประจำ

• You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design.
• You are responsible for delivering the vision of user experience design and strategy.
• You are driven to create intuitive solutions, bettering the design and usability of Chubb s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.
• You are excited at the prospect at working with multi-disciplinary teams in an iterative manner to deliver Chubb s superior service execution digitally.
• You are committed to continuous improvement for both your teams, yourself, and Chubb s culture.
• Execute the UX process and implementation of projects associated with different business units.
• Carry out user-centric design practices. Conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint is connected to the full user experience.
• Work with multidisciplinary teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye towards human value feasibility and economy.
• Conduct user testing and qualitative sessions to improve engagement, usability, and affinity.
• Apply, promote, and iterate design guidelines, best practices, and standards (i.e., Chubb Design System).
• Follow the existing responsive logic and produce adaptive design screens as well as provide UI implementation support across different platforms and sites.
• Illustrate design ideas using collaboration design tool such as Figma.
• Connect design strategy to business results.
• What you bring to the table (Qualifications).
• Foundational skills.
• Willing and able to break the mold, challenging the status quo for the good of the customer and user experience design.
• Able to effectively interact with key roles within a multidisciplinary team.
• Strong communication and time management skills, with a sense of ownership and urgency.
• Ability to facilitate design feedback/review sessions with designers, business leads, developers, and other roles and to explain design approaches or technical details.
• Experience with an iterative design process, and a recognition that the first design is rarely the final design (i.e., MVP mindset).
• Experience with design thinking and human centered design frameworks.
• Ability and willingness to learn Agile ways of working.
• Skills and Education.
• 5+ years of hands-on UX experience preferred.
• Experience with Fintech products and AI (Artificial Intelligence) use in design is an advantage.
• Prior experience as a product designer or UX/UI designer.
• Experience in the full spectrum of UX and UI design activities, which includes UX research, wireframing, high-fidelity UI design, user testing.
• Proficient in collaborative design tools such as Figma, Mural, etc.
• A good understanding of the design implementation as opposed to just delivering a proof of concept (POC) design.
• Experience with responsive design and UI handoff.
• Experience with web technologies (e.g., HTML, CSS, JavaScript) is a plus.
• Associate/Bachelor/Master s degree in design fields (e.g., graphic, communication, media, industrial), computer science, HCI, psychology, marketing, etc.; and/or certification in UX/UI.