เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Research, Business Development, Usability Testing

ประเภทงาน:

งานประจำ

• Design the most appropriate research approach to answer each key business question; select suitable methodologies.
• Lead end-to-end research projects: from clarifying objectives, methodology planning, buyer recruitment, moderation, analysis, to insightful reporting.
• Execute and analyze qualitative methodologies including in-depth interviews (IDIs), focus group discussions (FGDs), diary studies, and immersion research related to e-commerce buyer behavior.
• Translate qualitative findings into clear, actionable recommendations tailored for stakeholders in Marketing, Business Development, Product, and Operations.
• Collaborate effectively with internal teams and external research agencies, ensuring high-quality outcomes from external partners.
• Occasionally support or conduct usability testing, persona development, and user journey studies especially valuable when collaborating with product or UX teams.
• Support buyer recruitment for qualitative studies and immersion trips, including screening and facilitating sessions.
• Monitor industry trends and platform dynamics to contextualize insights and spot growth opportunities.
• Requirements: Bachelor's Degree in a related discipline (e.g., Marketing, Psychology, Sociology, Communication, or Business Administration).
• 2-3 years of experience in Market Research, with strong hands-on experience in qualitative research; agency-side experience is a plus.
• Strong understanding of qualitative research frameworks, and ability to recommend the right methodology to best answer different types of research questions.
• Demonstrated creativity and an innovative mindset, with the ability to approach research challenges from fresh perspectives.
• Experience in managing end-to-end qualitative research projects from framing research objectives, designing guides, buyer recruitment, moderation, analysis, to final reporting.
• Proficiency in Excel and Google Suite (e.g., Google Sheets, Docs, and Slides), familiar with Lyssna/Hotjar is a plus.
• Excellent storytelling and communication skills (written and verbal), with the ability to engage stakeholders across functions and levels.
• Detail-oriented, able to manage multiple tasks independently, meet deadlines, and thrive in a fast-paced environment.

ทักษะ:

CSS, WebPack, RESTful

ประเภทงาน:

งานประจำ

• Lead and manage the team for the assigned project.
• Use React.js and markup languages like HTML and use it to build user-friendly UI/UX.
• Implement responsive web design principles to ensure the website and applications render well across multiple devices and platforms.
• Design framework for creating user applications that grows with the needs of the company.
• Assist in the development of applications and features that will be put on the web and app, and in internal functions as well.
• Optimize applications for maximum speed.
• Collaborate with back-end developers and web and UI/UX designers to improve usability and other things, including future plans and upgrades.
• Get feedback from, and build solutions for, users and customers.
• Write functional requirement documents and guides.
• Create quality mockups and prototypes.
• Help back-end developers with coding and troubleshooting.
• Ensure high quality graphic standards and brand consistency.
• BSc degree in Computer Science or relevant field preferred.
• Proven work experience as a Front-end developer.
• Hands-on experience with markup languages.
• Experience and proficiency with, but not limited to JavaScript, React, Redux, CSS, and jQuer.
• Experience with common front-end development tools such as Babel, Webpack, yarn, etc.
• Familiarity with testing and debugging, may it be browser or otherwise.
• Familiarity with RESTful APIs.
• In-depth understanding of the entire web development process (design, development and.
• deployment).
• Knowledge of modern authorization mechanisms, such as JWT.
• Understanding of layout aesthetics.
• Familiarity with code versioning tools such as, but not limited to Git, Docker.
• An ability to perform well in a fast-paced environment.
• Work Location: True Digital Park.

ทักษะ:

Usability Testing, Product Design, Sketch

ประเภทงาน:

งานประจำ

• Map end-to-end customer journeys, identifying touchpoints and gaps in the experience.
• Use journey maps to highlight opportunities for improvement.
• Design detailed service blueprints, showcasing the interaction between customers, employees, and technology.
• Optimize operational processes to enhance the service delivery.
• Create wireframes, prototypes, and user flows for digital products.
• Design user interfaces and crafting intuitive interactions.
• Ensure designs are accessible, inclusive, and responsive across devices.
• Conduct user interviews, surveys, and usability testing to gather insights.
• Analyze user behavior, needs, and pain points to inform design decisions.
• Plan and execute A/B testing, usability sessions, and analytics reviews.
• Iterate on designs based on data-driven feedback and user input.
• Facilitate workshops with stakeholders to co-create solutions.
• Work with cross-functional teams, including PO, PM, Developer, Marketing, Sales, and Customer support, to align on service objectives and Design..
• Customer insight reports and recommend action items.
• User personas, journey maps, and empathy maps.
• Wireframes and high-fidelity prototypes.
• Service blueprints.
• Bachelor s or Master s degree in Product Design, Human-Computer Interaction (HCI), Psychology, or related fields. Business Administration or Marketing (with experience in customer-centric roles)..
• Design Thinking Tools & Technique.
• Proficiency in design tools like Figma, Sketch, Adobe Creative Suite, and prototyping tools.
• Familiarity with usability testing platforms and service design methodologies..
• Strong problem-solving and critical thinking.
• Excellent communication and storytelling skills to convey ideas effectively.
• Collaborative mindset with the ability to work across departments and levels..
• 2+ years of professional experience in UX design, service design, or related roles.
• Experience in any industry, financial services as a plus.
• A diverse portfolio showcasing successful UX and service design projects.
• Examples of user journey maps, wireframes, prototypes, and service blueprints.
• Proven ability to work with cross-functional teams, including developers, marketers, and customer support.
• Evidence of staying current with UX and service design trends through conferences, webinars, or personal projects..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Selenium, SQL, Scrum, Agile Development, Thai, English

ประเภทงาน:

งานประจำ

• Design and write test cases, scenarios, and plans from real-world use perspectives..
• Perform manual and automated tests to ensure flawless user experiences..
• Identify, verify, and report bugs, UX issues, and logic inconsistencies..
• Evaluate the usability and logical flow of our web platforms and applications..
• Validate that system feedback (alerts, warnings, and messages) makes sense to real users..
• Work closely with Developers, Product Owners, and Designers to elevate user experience and security quality..
• Build and maintain automation test scripts using tools like Playwright, Cypress, Jest, Selenium, or Postman..
• Execute regression, smoke, API, and UI tests to ensure product stability..
• Contribute ideas to enhance QA processes and methodologies..
• Participate in Agile/Scrum sprints and provide testing insights and reports to the team..
• 1-2 years of experience as a QA Engineer.
• Solid understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Hands-on experience with testing tools such as.
• Postman / Swagger / Insomnia for API Testing.
• Selenium / Cypress / Playwright / Jest / Mocha for Automation Testing.
• Basic SQL knowledge for data verification.
• Familiarity with CI/CD pipelines is a plus.
• Detail-oriented, analytical, and able to communicate effectively.
• Understanding of REST API and WebSocket.
• Experience working in Agile/Scrum teams is an advantage.
• Nice to Have.
• Experience using Git / GitHub Actions for automated testing.
• Participation in designing or improving QA processes or guidelines.
• Curiosity about cybersecurity and system reliability..
• Where You Will Work?.
• We are based at The Rice (BTS Saphan Kwai). This is a hybrid role you only need to come to the office on Tuesdays and Wednesdays.