เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Owner, Research, Industry trends

ประเภทงาน:

งานประจำ

• Conduct user research with policyholders, agents, and stakeholders to understand their needs, pain points, and behaviors.
• Develop personas, empathy maps, and customer journey maps specific to life insurance products and services.
• Ideate, prototype, and iterate on digital and service solutions (e.g., policy onboarding, claims, agent tools) based on user feedback.
• Collaborate with product, engineering, marketing, and compliance teams to ensure designs are feasible, compliant, and aligned with business goals.
• Advocate for accessibility and inclusivity in all customer-facing touchpoints.
• Present and communicate design concepts and rationale to business and technical stakeholders.
• Stay updated on industry trends, regulatory requirements, and best practices in insurance and digital design.
• Bachelor s degree in Design, Human-Computer Interaction, Psychology, or related field (or equivalent experience).
• 5+ years of experience in UX/UI, service design, or human-centered design roles, preferably in insurance or financial services.
• Strong portfolio demonstrating human-centric design projects, ideally in life insurance or related sectors.
• Proficiency in design and prototyping tools.
• Experience conducting user research and usability testing in regulated environments.
• Solid understanding of accessibility standards and inclusive design principles.
• Excellent communication, collaboration, and storytelling skills.
• Empathy, curiosity, and a passion for improving life insurance experiences.
• Knowledge of digital sales tools, agent platforms, and customer self-service solutions (Preferred).

ทักษะ:

Research, Automation, Sharepoint

ประเภทงาน:

งานประจำ

• Facilitate engaging product demonstrations and customer workshops to showcase value..
• Partner with customers to analyze their business processes and integration requirements..
• Recommend customized integration solutions that fit customer needs and objectives..
• Support pre-sales discussions with technical expertise and solution guidance..
• Collaborate with Sales teams to contribute to successful customer engagements..
• Integration Consulting & Project Support.
• Advise customers on integration activities, implementation best practices, and options to meet their goals..
• Provide functional and technical guidance throughout the project delivery phase..
• Collaborate with teams to manage project milestones, timelines, and customer alignment..
• Gather, validate, and document business and technical requirements in an inclusive approach..
• Support coordination of testing phases and successful customer sign-offs..
• Work toward delivering projects within the agreed timelines and ensuring quality standards.
• Post-Implementation Consultancy & Adoption.
• Offer ongoing consulting and support after implementation to expand solution value..
• Support customers in maximizing product adoption and achieving measurable business outcomes..
• Partner on issue resolution and suggest optimization opportunities proactively..
• Identify and implement continuous improvement initiatives for better customer experience..
• Strengthen customer relationships through collaborative problem solving and communication..
• Reporting & Stakeholder Communication.
• Provide clear status updates, KPI (Key Performance Indicator) reporting, and customer feedback summaries..
• Maintain transparent and collaborative communication with customers and internal teams..
• Effectively collaborate with Sales, Delivery Management, R&D (Research & Development), and Support teams.
• Escalate potential risks or opportunities constructively when needed..
• Ensure all reporting is timely, accurate, and actionable in a way that supports inclusion and understanding.
• Process Improvement & Knowledge Sharing.
• Identify and recommend process improvements, actively contributing to innovation..
• Support automation initiatives and introduce innovative practices where beneficial..
• Contribute to the growth of team members through guidance and knowledge sharing..
• Create, organize, and share knowledge documentation, how-to guides, and best practices..
• Drive internal delivery improvement initiatives aligned with business objectives..
• Service Design.
• Help in creating user stories that account for serviceability and usability..
• Review product specifications for serviceability requirements to ensure customer-centric design..
• Validate serviceability deliverables within feature teams to maintain quality..
• Develop and maintain guides, cookbooks, knowledge repositories, and documentation..
• Keep resources like SharePoint and Confluence updated for easy team access..
• Develop and maintain serviceability matrices for standardized product functionalities..
• Communicate progress and updates clearly to stakeholders and leadership teams.
• Support knowledge transfer globally to implementation teams for consistent experience..
• Proven experience in i ntegration, implementation, or solution consulting, or equivalent transferable experience..
• Experience in API (Application Programming Interface) integration, XML, JSON data formats; exposure to automation scripting tools (e.g., Python) is a plus..
• Strong project coordination skills, ensuring successful project delivery through effective resource and timeline management..
• Ability to work with enterprise technology platforms and interact confidently with technical and non-technical stakeholders.
• Familiarity with iterative methodologies such as Agile or SAFe (Scaled Agile Framework) and interest in emerging technologies like Generative AI.
• Strong problem-solving, collaboration, and communication skills for working in diverse, global teams.
• Bachelor s degree or equivalent experience in Computer Science, Information Technology, Business, or related field.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• LI-APAC24.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, CSS, Javascript

ประเภทงาน:

งานประจำ

• You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design.
• You are responsible for delivering the vision of user experience design and strategy.
• You are driven to create intuitive solutions, bettering the design and usability of Chubb s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.
• You are excited at the prospect at working with multi-disciplinary teams in an iterative manner to deliver Chubb s superior service execution digitally.
• You are committed to continuous improvement for both your teams, yourself, and Chubb s culture.
• Execute the UX process and implementation of projects associated with different business units.
• Carry out user-centric design practices. Conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint is connected to the full user experience.
• Work with multidisciplinary teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye towards human value feasibility and economy.
• Conduct user testing and qualitative sessions to improve engagement, usability, and affinity.
• Apply, promote, and iterate design guidelines, best practices, and standards (i.e., Chubb Design System).
• Follow the existing responsive logic and produce adaptive design screens as well as provide UI implementation support across different platforms and sites.
• Illustrate design ideas using collaboration design tool such as Figma.
• Connect design strategy to business results.
• What you bring to the table (Qualifications).
• Foundational skills.
• Willing and able to break the mold, challenging the status quo for the good of the customer and user experience design.
• Able to effectively interact with key roles within a multidisciplinary team.
• Strong communication and time management skills, with a sense of ownership and urgency.
• Ability to facilitate design feedback/review sessions with designers, business leads, developers, and other roles and to explain design approaches or technical details.
• Experience with an iterative design process, and a recognition that the first design is rarely the final design (i.e., MVP mindset).
• Experience with design thinking and human centered design frameworks.
• Ability and willingness to learn Agile ways of working.
• Skills and Education.
• 5+ years of hands-on UX experience preferred.
• Experience with Fintech products and AI (Artificial Intelligence) use in design is an advantage.
• Prior experience as a product designer or UX/UI designer.
• Experience in the full spectrum of UX and UI design activities, which includes UX research, wireframing, high-fidelity UI design, user testing.
• Proficient in collaborative design tools such as Figma, Mural, etc.
• A good understanding of the design implementation as opposed to just delivering a proof of concept (POC) design.
• Experience with responsive design and UI handoff.
• Experience with web technologies (e.g., HTML, CSS, JavaScript) is a plus.
• Associate/Bachelor/Master s degree in design fields (e.g., graphic, communication, media, industrial), computer science, HCI, psychology, marketing, etc.; and/or certification in UX/UI.