เงื่อนไขการค้นหา

ทักษะ:

AutoCAD, ERP, Sharepoint, English

ประเภทงาน:

งานประจำ

• Record User Requests: Log user requests via phone, email, and in-person visits.
• Request Management: Inform supervisors about incoming requests and prioritize VIP users' issues.
• First-Level Support: Provide basic technical support to users, troubleshoot issues, and attempt to resolve them.
• Ticket Management: Confirm and categorize issues with the user, creating a service ticket for each request.
• Prioritize & Resolve Issues: Ensure timely resolution of tickets within the Service Level Agreement (SLA).
• Knowledge Base: Search internal resources to find solutions to known problems.
• Direct Ticket Management: Handle support tickets related to Dell desktops, laptops, Windows 10/11, Office 365, Adobe products, AutoCAD, and Ricoh printers.
• Escalation: Escalate ERP, Business Intelligence, Reporting, and SharePoint tickets to the IS team.
• Infrastructure Support: Escalate tickets for network, system, Active Directory, and Office 365 issues to the infrastructure team.
• User Communication: Keep users informed on the progress of their issues until resolved.
• Issue Resolution: Confirm with the user that the issue is resolved, then mark the ticket as closed.
• Computer Management: Preventive Maintenance: Conduct daily, monthly, and quarterly preventive maintenance on IT systems.
• Desktop & Laptop Setup: Manage the setup and rotation of Dell desktops and laptops using the Dell K2000 imaging system.
• Software Deployment: Install Windows 10/11, Office 365, and other software using the Dell K1000 deployment system.
• User Profile Transfer: Manage user profile transfers and application settings using the Dell K1000 system.
• Asset Management: Track and manage IT assets, including desktops and laptops, using the Dell K1000 system for scripting and inventory.
• Reporting: Provide your supervisor with quarterly reports on maintenance status and any issues identified.
• Requirement Good English communication skills.
• Excellent Customer Service and Interpersonal Skills.
• Able to work on-site at Dextra Manufacturing, our branch at Prawet. 1-2 days a week.
• Mandatory Technical skill: Windows 11 in domain environment.
• Microsoft Office 365, SharePoint, OneDrive, MS Teams.
• Have experience in ticket management.
• Computer hardware and printer background.
• Preferred skill: Dell desktop and laptop hardware.
• Inventory and deployment tools.
• Microsoft Active Directory.
• Microsoft Windows WSUS, Trend Micro Apex One.
• Fresh Service, Freshdesk or other ticket management system.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Windows Server, Amazon AWS, VMware, Microsoft Azure

ประเภทงาน:

งานประจำ

• Manage and maintain Windows servers, VMware environments, and Active Directory.
• Provide support for Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams.
• Manage and support cloud infrastructure and services on AWS, Azure, and EKS.
• Diagnose and resolve hardware, software, and network issues.
• Implement and maintain security protocols and procedures to protect IT systems.
• Ensure regular backups are performed and manage disaster recovery plans.
• Monitor system and cloud performance and make recommendations for improvements.
• Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
• Provide technical support to end-users and assist with IT-related inquiries and issues.
• Participate in IT projects, including system upgrades, migrations, and new implementations.
• Bachelor s degree in computer science, Information Technology, or a related field.
• At least 5 years of experience in system administration and support or related role.
• Proficiency in Windows Server and Active Directory administration.
• Experience with VMware virtualization technologies.
• Strong knowledge of Microsoft 365 applications and services.
• Experience with cloud platforms such as AWS, Azure, and container orchestration with EKS.
• Familiarity with network protocols and troubleshooting.
• Understanding of security best practices and tools.
• Relevant certifications such as Microsoft Certified: Windows Server, VMware Certified Professional (VCP), AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, and Kubernetes certifications are a plus.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.