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ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Leadership Skill, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Execute product demonstration trials to support Marketing and Sales strategy for efficient New Product Introductions and Existing Strategic Products.
- Proactive participation and contribution to protocol management.
- Validates results and give recommendations / insights on performance of tested products and solutions via single GAP recommendation.
- Commercial Support.
- Support existing stratergic products by work closely with CPD team, Technical Support Manager and Commercial Team.
- Follow up complain along with the CP Technical Manager and provide details and summary on any evolving issues.
- Spread expertise through result meetings, training and sharing of best practices to commercial team.
- Coach FFs and related paties to perform well in their role.
- Utilize Learning and Development Centers ( LDCs ) as a tool for internal training and show cases to external stakeholders.
- Stakeholder Engagement.
- Build solid & professional relationships based on recognized expertise & trust with Stakeholders and key grower influencers to input into the SFDC.
- Contact and communication with internal and external Stakeholders to ensure Syngenta Crop Solutions used and adoption in proper & safe practices.
- Knowledge, experience & capabilities.
- Graduated in Bachelor in agricultural or related field.
- Good/Fluent both speaking and writing in English.
- Good knowledge of agricultural practices and crop protection.
- Experience at least 3 years in Agro-chemical business.
- Ability to work under pressure condition.
- Strong communication skill.
- Collaborate with local teams to leverage all existing industry relationship.
- Critical technical, professional and personal capabilities.
- Strong interpersonal skills.
- Influencing and negotiating skills.
- Communication and presentation skills.
- Results driven.
- Manage performance to high standards.
- Strong networking and relationship-building skills.
- Self-starter.
- Leadership skill.
ทักษะ:
Market Research, Research, Project Management, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿80,000 - ฿120,000, สามารถต่อรองได้
- Own and manage the end-to-end project roadmap, from initial concept to platform launch.
- Translate strategic direction into clear execution plans, detailed timelines, and measurable outcomes.
- Lead course ideation, market research, focus groups, learner insights, and concept validation.
- Identify, engage, and develop partnerships with academic institutions and industry experts on a course-by-course basis.
- Coordinate curriculum framework development and learning structure with internal and external partners.
- Design comprehensive learner pathways, including employment, internship, freelance, and entrepreneurship opportunities.
- Collaborate with internal teams to shape the learning platform, student journey, and delivery model.
- Support course-level feasibility studies, including pricing strategy, cost structure, and scalability assessment.
- Act as the central coordination point, ensuring alignment and communication across all stakeholders and workstreams.
- QualificationsBachelor s degree or higher in Business, Education, Management, Digital Technology, or related fields.
- Minimum 5 years of experience in Project Management, Program Development, EdTech, Startup, or Business Development.
- Strong strategic thinking, planning, and organizational skills.
- Experience working with academic institutions, training partners, or industry experts.
- Solid analytical ability with experience in market research and needs validation.
- Comfortable working in an early-stage, fast-moving environment with evolving structure.
- Entrepreneurial mindset with strong ownership and execution capabilities.
- Excellent communication and stakeholder management skills.
- Proficiency in project management tools (e.g., Asana, Trello, Notion).
- Good command of English for working with external partners and international institutions.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Leadership Skill
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- วางแผนและจัดสรรงบประมาณ พร้อมควบคุมค่าใช้จ่ายให้เป็นไปตามที่กำหนด
- บริหารจัดการ ควบคุมการผลิต และมอบหมายงานให้กับทีมผลิตคอนเทนต์หรือทีมอื่นๆ ที่เกี่ยวข้องได้อย่างเหมาะสมและเป็นระบบ เช่น กราฟิก ซาวด์ดีไซเนอร์ และซัพพลายเออร์
- สรรหาและรวบรวมซัพพลายเออร์รายใหม่อยู่เสมอ เพื่อเพิ่มประสิทธิภาพในการทำงาน และสามารถควบคุมงบประมาณได้อย่างเหมาะสม
- รวบรวมและจัดการเอกสารเกี่ยวกับงบประมาณทั้งงานที่รับผิดชอบ
- ค้นหา วิเคราะห์ และสรุปเนื้อหา เกี่ยวกับระบบและการผลิตคอนเทนต์ใหม่ๆ ให้กับหน่วยงาน เพื่อออกแบบรูปแบบและแนวทางการจัดงานใหม่ๆ
- ใช้เครื่องมือการทำงาน เช่น Google Docs, Google Sheets, Google Slides และ Canva ได้อย่างคล่องแคล่ว.
- ปริญญาตรี สาขานิเทศศาสตร์หรือสาขาอื่นๆ ที่เกี่ยวข้อง
- มีประสบการณ์ด้านการจัดงานอีเวนต์และงานแสดง ตั้งแต่ 2-4 ปี
- มีความรู้ด้านธุรกิจ บริหารงบประมาณของการจัดงานอีเวนต์และงานแสดง
- มีความรู้ ความสามารถในการบริหารจัดการการทำงานอีเวนต์ต่างๆ ทั้งรูปแบบออฟไลน์และออนไลน์
- มีข้อมูล รายชื่อ และราคาของซัพพลายเออร์ต่างๆ ที่เกี่ยวข้องกับงานอีเวนต์และงานแสดง
- มีความรู้ ความเข้าใจ ความสามารถในจัดการเอกสารและงานระบบได้ดี มีความละเอียดรอบคอบ
- สามารถทำงานเป็นทีมได้ดี มีมนุษยสัมพันธ์ดี
- มีความรู้ ความเข้าใจงานสายโปรดักชันเบื้องต้น (สำหรับการผลิตไฟล์งานต่างๆ ในอีเวนต์ เช่น การตัดต่อ หรือโมชันกราฟิก) หากมีประสบการณ์ด้านโปรดักชันหรือการควบคุมสเตจจะพิจารณาเป็นพิเศษ
- มีไหวพริบและแก้ไขปัญหาเฉพาะหน้าได้ดี.
ทักษะ:
Assurance, Risk Management, Negotiation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage multiple engagements at same time for various industries/sectors (e.g., Financial Services, Manufacturing, Automotive, Telecommunication, Life Science & Hospitality, Energy, Consumer Business, etc.).
- Provide both IT Audit support to Financial Audit team, and IT Assurance to clients (e.g., IT General Control & Application Controls Review, IT Compliance Review, IT Governance & Security Audit, IT Audit for SOX/JSOX/ICFR, Third Party Assurance & Risk Management, Data Analytic for Auditing, etc.).
- Actively involve for advisory proposal development with fit-for-purpose approach & client service mindset, and also manage the engagements, esp. for quality and timeliness of our deliverables, including staff utilization.
- Coach the team, and demonstrate leadership roles and certain skillsets (e.g., project & resource management, problem-solving, negotiation, sales & services, communication & presentation, etc) to support our end-to-end processes of each engagement (e.g., offering the service, planning/execution/reporting, monitoring staff utilization, billing to clients).
- Facilitate use of Audit or other technology-based tools/techniques to support auditing.
- Perform any other tasks or assignments.
- Your role as a leader
- At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Manager / Senior Manager across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
- Collaborate effectively to build productive relationships and networks.
- Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
- Align your team to key objectives as well as set clear priorities and direction.
- Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
- Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
- Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
- Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
- Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
- QualificationsEducation background in Accounting, Finance, and/or other IT-related fields (e.g., MIS/AIS, Computer Engineering, Computer Science, etc).
- At least total 7-10 years experience (including a few years of managerial experiences) in audit related fields, esp. for IT Audit & Advisory in Audit & Consulting firms or IT Audit / Risk Management / Compliance in other corporate companies (e.g., Financial Service, Telecommunication, Consumer Products).
- Experiences in review over IT process/general controls and application controls, incl. IT security configurations for each IT component (e.g., Operating System, Database, Network).
- Relevant profession certifications (e.g., CISA, CISSP, CRISC, ISO27001) is preferred.
- Knowledge of Audit concept, IT regulatory requirements (e.g., BOT, SEC, OIC, PDPA), and IT-related controls & standards (e.g., ISO27001, COBIT, ITIL, NIST).
- Experiences in using Data Analytic & Visualization tools (e.g., R, Python, Tableau, PowerBI, etc) would be advantage.
- Verbal and written communication skills in both Thai and English.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 101293In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
SQL, Fast Learner, Teamwork, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Analyze and evaluate current systems.
- Identify new system requirements.
- Gathering Requirement and Documentation.
- Suggest solutions for process improvement.
- Communicate with users to understand their additional requirements and needs.
- Work with IT team and developers to produce new and improve existing systems.
- Regularly test and troubleshoot.
- Fix issues in a timely manner.
- Train and educate others on the team.
- Attend various educational events and stay up to date with latest technology and best practices.
- Bachelor s Degree or higher in Computer Science, Computer Engineering, IT or any related fields.
- At least 2 years of working experience as System Analyst.
- Strong in gathering requirement and doing documentations.
- Excellent knowledge in Database management (SQL, PL/SQL).
- Proactive, self-motivated, systematic thinking, fast learner and positive attitude in teamwork.
- Mature with strong leadership and organizational skills.
- Good communication skill.
- Thai Native level with good command in English.
ประสบการณ์:
6 ปีขึ้นไป
ทักษะ:
SAP CO, Teamwork, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Engage clients in workshops and interviews to analyze process and reporting requirements.
- Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions.
- Design target state SAP solutions for clients. Influence clients thinking in adopting leading/ standard practices while developing target state.
- Analyze application landscape to design interfaces to SAP solution.
- Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.
- Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover.
- Support change management execution by developing training material, delivering training and supporting users post cutover.
- Develop relationships with internal and external stakeholders.
- Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- RequirementsA good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
- Good understanding of SAP implementation methodology.
- Minimum of 6 years of post-qualification experience working with SAP CO by completed at least 3-5 end to end full life cycle of SAP CO implementations.
- SAP S/4 HANA experience is an advantage.
- Demonstrated success in multi-cultural work environment.
- Sound understanding of business process, industry nuances and leading practices in area of focus.
- Good communication and presentation skills in English to build relationship and work closely with client stakeholders.
- Ability to facilitate effective workshops to lead target state design.
- Demonstrated excellence in conceiving and executing SAP solution.
- Sound business acumen, teamwork and leadership qualities.
- Willingness to work outside of office base and most of all.
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 113280In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Contracts, Compliance, Quality Assurance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage and supervise daily contact center operations (calls, emails, chat channels).
- Ensure service levels, response times, and KPIs are met.
- Develop and implement operational procedures and workflows.
- Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
- Order and control small assets (PC/monitors) and amenities for the center.
- Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
- Submit Overtime and monthly bonus file to Allegiance.
- Team Leadership.
- Recruit, train, coach, and develop contact center Team Leaders and agents.
- Conduct Monthly and annual performance reviews and provide constructive feedback.
- Foster a positive, motivated, and customer-focused work environment.
- Coordinate animation (monthly events) with Team Leader and Director.
- Handle escalated customer complaints and complex cases.
- Performance & Quality Management.
- Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
- Prepare operational reports and present performance insights to senior management.
- Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
- Identify training needs and organize coaching sessions.
- Compliance & Process Improvement.
- Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
- Bachelor s degree in Business Administration, Management, or related field.
- 5+ years experience in customer service/contact center operations.
- Minimum 2-3 years in a leadership or managerial role.
- Strong knowledge of contact center KPIs and workforce management.
- Fluency in Thai (both spoken and written).
- Skills & Competencies.
- Strong leadership and people management skills.
- Excellent communication and conflict-resolution abilities.
- Analytical and problem-solving mindset.
- Experience with CRM and contact center systems.
- Ability to work in a fast-paced, performance-driven environment.
- Customer-centric approach.
- Preferred Qualifications.
- Experience managing multi-channel or omnichannel contact centers.
- Knowledge of quality assurance frameworks.
- Experience with workforce management tools and reporting dashboards.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Research, Business Development
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Lead and manage the end-to-end delivery of systems and platforms using agile delivery practices, ensuring quality, scalability, and alignment with business objectives.
- Oversee and grow ICDC, including capacity planning, skills development, demand forecasting, and delivery governance.
- Act as a technical leader and architect, guiding solution design across application, integration, and cloud platforms.
- Partner with business stakeholders to identify, plan, and meet demand across internal teams and client engagements.
- Drive practice growth, including talent development, capability building, delivery standards, and continuous improvement.
- Provide hands-on leadership in middle-layer logic development, backend integration, and handoff to partnering systems.
- Guide and review database design and development, ensuring performance, scalability, and data integrity.
- Perform and oversee primary and secondary research, analysis, and modelling to support technology-enabled solutions for complex client challenges.
- Support project teams in delivering digital solution architectures and high-quality work products that address client business needs and strategic goals.
- Lead and support the preparation of client presentations, solution proposals, and key communications.
- Collaborate with diverse, high-performing teams to solve problems, improve delivery performance, and generate measurable value for clients.
- Uphold the firm s standards, values, and ethos in all interactions with team members and clients.
- Contribute to business development efforts, including proposal development, solution shaping, presentations, and thought leadership materials.
- At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Manager across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Requirements:Minimum 15 years of relevant experience, with a strong technical background in software engineering and solution delivery.
- At least 7 years of experience managing and leading teams, preferably within a consulting or technology delivery environment.
- Proven experience as a Technical Architect or in a senior technical leadership role.
- FSI domain knowledge is strongly preferred.
- Strong technical proficiency, including systems development experience, troubleshooting, problem-solving, and issue management in multi-platform environments.
- Experience with cloud-native applications and serverless architecture is an advantage.
- Demonstrated ability in communication (oral, written, and presentation), analysis, problem-solving, and both short- and long-term planning.
- Demonstrated portfolio of work showcasing technical and architectural competence.
- Appreciation of the consulting lifestyle, with willingness to travel locally and internationally as required to support project assignments.
- Next Steps
- So what are you waiting for? Join the winning team now.
- Due to volume of applications, we regret only shortlisted candidates will be notified. Requisition ID: 112409In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Compliance, Assurance, ERP
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage daily operations of both internal warehouse and 3PL to ensure all packaging materials are ready for production; control inventory for both sites.
- Check inventory levels daily through physical counts and system reconciliation; control supplier deliveries to keep stock at lean levels.
- Oversee warehousing activities to meet KPIs, including timely and efficient shipment of finished goods to customers.
- Ensure safe receiving, storage, picking, and dispatching of goods, and maintain workplace health and safety standards; responsible for building and stock security.
- Organize warehouse layout and handle special storage requirements (e.g., chilled items, special requests).
- Ensure productivity targets are achieved and maintain warehouse systems and automated storage equipment.
- Conduct daily and annual cycle counts and reconcile with system data.
- Oversee maintenance of warehouse vehicles, machinery, and equipment.
- Schedule routine inspections to prevent equipment damage or malfunction.
- Develop and update SOPs and best practices for warehouse operations.
- People Management.
- Manage warehouse staff including recruitment, training, and discipline.
- Lead the team and promote awareness of service, quality, and safety.
- Create and execute training plans for Band D & E staff to build skills and capability.
- Manage absenteeism and ensure compliance with GMS working-day requirements.
- Conduct annual performance appraisals.
- Improvement & Cost Reduction.
- Apply RB policies to improve procedures, reduce costs, and optimize warehouse operations.
- Support NPD/EPD project launches.
- Optimize internal and external warehouse costs and other expenditures.
- Halal Management Responsibilities.
- Develop and monitor warehouse procedures to maintain Halal consistency and compliance.
- Ensure all incoming materials match the Approved Material/Supplier List (item code, description, manufacturer details).
- Ensure all finished goods transportation meets Halal Assurance System requirements, including cleanliness and no cross contamination.
- Report any deviation or non compliance related to incoming materials or storage to the Halal Committee.
- Provide internal Halal training for all departments.
- The experience we're looking for.
- Bachelor s or Master s degree in Engineering, Logistics & Supply Chain, Science, or a related field.
- Minimum 5 years experience in Production, Warehouse, Logistics, or Planning, with at least 5 years in FMCG, Pharma, or similar industries.
- Knowledge of MRP, MRPII, and S&OP processes.
- Able to handle complex issues with internal and external stakeholders.
- Strong understanding of ERP and MRP systems (e.g., SAP, JDE, DATAIII).
- Results-driven, self-motivated, and entrepreneurial mindset.
- Action-oriented, able to assess and take appropriate risks.
- Strong leadership, communication, and interpersonal skills.
- The skills for success.
- Supply Chain Management, Business Partnership, Collaboration, Partnership building, Relationship management, Business accumen, Productivity management, Project management, Improve business processes, Advanced analytics, Data analytics, Manufacturing excellence.
- What we offer.
- With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
- Equality.
- We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Social media, Social Media Management, Quality Assurance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Supervise daily handling of customer complaints, inquiries, and problem cases.
- Ensure timely and effective resolution in line with service level agreements (SLAs).
- Analyze recurring issues and work with relevant teams to reduce case volumes.
- Lead the SWAT team to manage urgent delivery issues such as stuck, lost, or high-priority parcels.
- Coordinate with operations and ground teams to resolve escalated delivery issues quickly.
- Maintain close monitoring and reporting of high-priority cases to leadership.
- Work closely with SPX operations, customer service, and logistics teams to improve end-to-end service experience.
- Liaise with tech or product teams for system improvements or tools needed for case resolution.
- Track KPIs such as resolution time, CSAT (Customer Satisfaction Score), and all of OKRs areas.
- Use data to find root causes and develop action plans to improve performance and reduce case backlogs.
- Lead and mentor a team of agents or specialists managing case and SWAT activities.
- Conduct regular training, performance evaluations, and process updates.
- Identify customer pain points and suggest enhancements to services or processes.
- Proactively work on initiatives to reduce customer effort and increase satisfaction.
- Requirements Bachelor s degree in Business, Communications, or a related field.
- 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
- Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
- Strong understanding of all mile delivery and logistics processes.
- Ability to interpret KPIs like CSAT and delivery SLA metrics.
- Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
- Conflict resolution and escalation management abilities.
- Capable of leading a SWAT team and making quick decisions under pressure.
- Proactive mindset for root cause analysis and implementing improvements.
- Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
- Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
- Knowledge of e-commerce or logistics industries is a plus.
- Familiarity with quality assurance practices and performance monitoring is a plus.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Problem Solving, Excel, SQL, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Work on a big scale project to come up with high level business strategy.
- Define KPI and top-line target for key business metrics for commercial team to followed.
- Face high business challenges to utilize and improve problem solving skill with high learning curves.
- Job Description: Strategically design scheme and improve monthly KPI to drive the organization to reach the target.
- Analyze complex data to find valuable insights in order to drive business performance.
- Demonstrate leadership to guide the overall project requirements in initiation, planning, execution, monitoring, evaluation, and closure.
- Organize and optimize project resources (budget, timeline, workforce).
- Coordinate with internal teams and external partners to solve errors.
- Requirements: Minimum Bachelor's degree in management, business or any related field.
- Minimum 3 years of work experience in related fields.
- Strong Excel skill is required.
- Basic SQL skill is required.
- Good communication and presentation skills, both speaking and written in Thai and English.
- Strong analytical skill and able to make judgement based on logical reasons.
- Good team players and leadership skills with growth mindset.
- Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines.
- Flexible in working hours (issues that require attention can occur outside normal working hours).
ทักษะ:
Sales, Excel, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Leads the Regional and specialist accounts function for adidas, with the primary objective of developing and implementing the Company s sales strategy and wholesale account plans to achieve sales, margin and contribution objectives.
- Drive global / Regional account to achieve and meet SEA expectations in all angles.
- Sets ongoing target for assigned channel, achieves distinct targets based on service standards, operational target values and department strategies. Establishes/influence for the new standards which are based on the organizational strategy to achieve s ...
- Lead wholesales Digital Platform Commerce (DPC) by driving all WHS partners digital channels (Sellout) and seeking opportunities for Pure Player in market.
- Accountabilities: Functional:Lead accounts towards delivering sales turnover, margins, and contribution whilst managing sales expenses within planned levels.
- Ensure AR collections as per trade terms, DSO objectives and limit bad debts with effective credit management, tracking and credit worthiness of customers.
- Formulate sales development, channel strategies, annual account plans and ensure execution in line with brand and company strategy.
- Develop, negotiate and implement trading terms by customers to drive pay by performance growth, optimizing in-store execution, brand presence, sell-through to represent our brands to consumers according to set standards.
- Build, maintain and enhance the partnership with all the accounts, especially the alliance ones, maintaining effective customer service levels to meet order processing, route and order fulfillment.
- Liaise with Marketing team on merchandising support, timely inflow of stocks to service customers, ensuring, prompt action to liquidate old inventory.
- Provide coaching and guidance to the team in achieving their daily responsibilities and objectives.
- Lead communication internally as well as externally on conflicting / diverging opinions.
- Negotiates internally as well as externally to ensure acceptance for new standards or concepts.
- Evaluate constantly and adapt / enhance existing processes / terms of trade.
- Controlling:Measure and deliver own team s KPIs.
- Report on market trends and competitions in the respective accounts / channels.
- Provide realistic business plans / sales forecasts from topline to bottom line, understand how to influence business KPIs performance.
- Knowledge:Thorough and deep knowledge of theory and organizational practice, with expertise in sales / commercial functions.
- Broad management experience across all functional areas of businesses.
- Professional background/ Experience:Functional: Solid experience in Sales/Account Management.
- Industry: Sports / Fashion preferable. FMCG modern retail is optional.
- Leadership: To fit with adidas leadership values.
- Education: University degree in Business with sales/ Commercial focus.
- IT:Outlook: Basic.
- Word: Advanced.
- Excel: Advanced.
- PowerPoint: Advanced.
- Language skills:English: Advanced.
- Local Language: Fluent.
- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need.
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
- AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -
- BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
- JOB TITLE: Assistant Manager, Sales BRAND: LOCATION: Bangkok TEAM: Sales STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 541991 DATE: Mar 10, 2026
ทักษะ:
Accounting, Finance, Event Planning
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Accounting & Finance.
- Culinary.
- Engineering.
- Event Operations.
- Event Planning.
- Food & Beverage Operations.
- Human Resources.
- Revenue Management.
- Rooms Operations.
- Sales & Marketing.
- Information Technology.
- Residences.
- When you join Voyage, you gain access to Marriott s senior leaders and coaches and have many opportunities to stand out. You ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Voyage is a 18 months full-time program. You ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.
- The experience you ll gain
- Cultivate customer relationships.
- Be a champion for innovation within the organization.
- Get exposure to managing projects & people.
- Improve processes & pitch new initiatives through your Voyage project.
- Take on special projects that will draw upon all your training.
- Destination: Marriott leadership
- You ll participate in management meetings and collaborate with Voyage participants worldwide. You ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires experiences. After graduation, you ll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.
- Ready to embark?
- Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary).
- Superior critical thinking & interpersonal communication skills.
- Ability to foster relationships & work collaboratively.
- Self-manage & be a self-starter.
- Real desire for personal & professional growth.
- Work authorization in the country you apply (local citizen or permanent resident).
- Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.
- Please note that the onboarding period may vary based on available positions. This application is for the 2026 Voyage Program intake. Kindly complete the video interview upon successful submission of your application online, and the hiring team will contact you if shortlisted.
- To stay connected and receive updates on future opportunities, company news, and career tips, we invite you to join our Talent Community (careers.marriott.com/talent-community).
- Want to learn more?
- Visit Marriott.com/EarlyCareers.
- voyager.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
ทักษะ:
Project Management, Excel, SQL
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Identify commercial growth opportunities by analyzing data and performance trends.
- Design campaign frameworks that align with business goals and targets.
- Develop data-backed hypotheses to improve campaign results and ROI.
- Create clear strategic blueprints and instructions for the campaign management team to follow.
- Work with stakeholders across the business to align on campaign plans and priorities.
- Set the standards for how data and logic are used to solve business problems.
- Oversee the commercial roadmap to ensure campaigns drive growth and profitability.
- Requirements: Bachelor s degree in Business, Economics, or a related field.
- Extensive experience in e-commerce, commercial strategy, or business planning.
- Proven ability to lead business strategy and make commercial decisions.
- Proficiency in data tools like Excel or SQL to drive performance analysis.
- Strong ability to build frameworks and turn data into clear plans.
- Excellent communication skills to work with different departments and leadership.
- Strong experience using a hypothesis-driven approach to solve business challenges.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Assurance, Swift, Internal Audit, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Zero business interruption due to external regulatory issue/notifications.
- Zero External Notification (from Local authorities) on Customization Operations.
- Zero Significant Quality Incident on Customization Operations.
- Quality related customer complaint/rejection/return improvement.
- Right First Time on Artwork and Initiative delivery via customization.
- Vertical startup for Customization Operation owned supply network design project deliveries.
- In-market quality issue/crisis management and resolution.
- Zero critical observation for Internal 3PL (Third Party Logistics) assessment.
- Contribution to Cost-Cash-Service delivery vs target.
- Leads the QA program in local customization site and ensures that customization operations in your area of responsibility operate with the expected level of QA capability inline with company s policy. Own building the capability building & coaching of your responsible organization and any contracted third party operations and ensure internal policy/procedure or external compliance.
- To lead, co-lead or contribute in enabling cost/cash/service delivery of your organization.
- Build capability with key partners in Plant, Sales, Customer/Distributor Logistics in driving and enabling on target shelf quality execution in the trade.
- Coordinate with Customization key stakeholders on quality related issue resolution and Product disposition to minimize business interruption. Drive swift product disposition decision on Quality related block to minimize non performing inventory.
- Partnership with Customization team to ensure Quality element readiness for Customization initiatives, Supplier Selection, Qualification and On-going assessment.
- Responsible for Quality Incident, Quality related Customer and Consumer Complaint root cause investigation and CaPA development and closure effectiveness.
- Knowledgeable in external regulation. Oversight and liaison with product regulatory team for regulatory compliance in Customization. Responsible to coordinate with key stakeholders to ensure compliance to Halal, ISO, and other Quality-related customization licenses and/or certifications.
- Primary QA SPOC to review, approve and provide solutions as needed for all Customization related change management for Customization projects, initiatives, and on-going production.
- Build Quality Culture and QA capability for strong Customization foundations, ie qualifying and conducting health assessment, internal audit to ensure existing and new customization have clear action plans to meet the P&G quality systems and business needs.
- Responsible for reviewing Quality results, improvement, help needed and drive effective and influential engagement in the Production Supply and SMO LT Quality Council.
- Job Qualifications.
- Role Requirements.
- Bachelor's degree in Science, Engineering fields or supply chain-related with an excellent academic background.
- 1-3 years working experience preferably in QA /QC.
- Must have proven success from school or work experience of leadership and analytical thinking skills.
- Curious individuals can make sophisticated decisions using all the available data but are comfortable enough to use their gut feeling and instinct when these are missing.
- Strong in communication and proficient in English & Thai.
- About us.
- We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
- Visit http://www.pg.com to know more.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Job Schedule.
- Full time
- Job Number.
- R000146803
- Job Segmentation.
- Entry Level
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Partner with sales teams to design and promote robust, scalable system solutions that deliver exceptional business value within your region.
- Leverage deep technical expertise to analyze customer requirements, customize architectures, and create compelling technical proposals.
- Demonstrate and articulate the technical advantages of our systems through in-depth presentations and product demonstrations.
- Provide specialized technical consultation during pre-sales and project execution phases.
- Develop and validate prototypes to showcase solution feasibility while managing technical risks.
- Comprehensive knowledge of technical systems architecture and implementation methodologies.
- Strong background in delivering pre-sales technical support with specialized product expertise.
- Proven ability to translate complex technical concepts into clear, compelling presentations.
- Excellence in understanding and addressing customer requirements while providing innovative solutions.
- Outstanding collaboration skills with both sales teams and clients.
- Opportunity to work with cutting-edge technology and shape innovative solutions.
- Platform to showcase your technical expertise and influence system architecture decisions.
- Continuous learning and growth in a dynamic technical environment.
- Ability to make significant impact on customer success through technical leadership.
- Regional scope to drive technical innovation and system implementation.
- Let us learn about you! Apply today.
- Looking to make an IMPACT with your career?.
- When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
- IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
- We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
- Become an IMPACT Maker with Schneider Electric - apply today!.
- 36 billion global revenue
- 13% organic growth
- 150 000+ employees in 100+ countries
- 1 on the Global 100 World s most sustainable corporations.
- You must submit an online application to be considered for any position with us. This position will be posted until filled.
- Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
- Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
SAP, Automation, Negotiation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
- Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP s cloud qualities.
- Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
- Support adoption, identifying and mitigating technical adoption risks.
- Align customers and partners with SAP s Clean Core strategy, accelerate BTP adoption and promote SAP best practices.
- Provide customer context to all teams, enhancing customer proximity and experience.
- Articulate the value of the designed target architecture and possible intermediate/ transition steps as well as provide guidance on the realization of the identified benefits.
- Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
- Transformation, Architectural & Solution Skills: Experience delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap.
- Knowledge of the SAP Solution Portfolio and Enterprise Architecture Framework (North Star).
- Experience with Business Technology Platform components (application development, automation, data and analytics, integration, AI) and practical experience with S/4HANA applications.
- Strong understanding of Cloud & Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM.
- Knowledge of SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.
- Expertise in SAP Integration and Extensibility Advisory Methodologies.
- Must-Have Requirements: 5+ years in customer experience roles (e.g., Program Manager, Architect), with experience in end-to-end architectural design for hybrid solution landscapes.
- Knowledge of SAP Enterprise Architecture Framework and Toolset, and experience with BTP components and services such as application development, automation, data and analytics, integration, and AI capabilities.
- S/4HANA technical or/and SAP S/4HANA application/functional knowledge/experience.
- Proficiency in SAP Integration and Extensibility Advisory Methodologies and Clean Core principles.
- Excellent communication, influencing, and negotiation skills (in English) at the senior management within an IT team and across business functions.
- Mindset for Strategic Thinking, Continuous Learning, and Business Acumen.
- Nice-to-Have Requirements: Knowledge of on-premise and corresponding SAP cloud solutions.
- Professional training and certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus.
- SAPEAAPJCareers.
- Bring out your best
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.
- AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.
- Requisition ID: 443078 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Singapore.
ประสบการณ์:
7 ปีขึ้นไป
ทักษะ:
Legal, Problem Solving, eCommerce, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To manage and control warehouse ensuring smooth operation by determining productivity and efficiency.
- Develop, implement, enforce, and evaluate policies and procedures.
- Drive and improve warehouse processes to reduce costs and timing.
- Solve problem and make decision related to any warehouse issue.
- Maintains work process, safe and healthy work environment by establishing, following, and enforcing standards and procedures while complying with legal regulations.
- Develop, coach and train of warehouse staffs to improve performance and build up their capacity.
- Monitor and manage WMS system and coordinate with Regional Teams for related issue.
- Coordinate with related team such as KAM, Sourcing, Customer service, Marketing, etc. to monitor requirements and ensure quality of service for customers including problem solving, investigate and continuous improvement.
- Support operational improvement initiatives as directed by Warehouse Manager and Head of Operations.
- Monitor 3PL performance and quality to enhance customer experience.
- Prepare the report for management team.
- To perform any other duties assigned by the reporting manager Requirements.
- Requirements Bachelor s degree or higher in Engineer, Logistic management, supply chain or any related field.
- At least 7 years experience in Fulfillment, Warehouse Management, Supply Chain Management or related field.
- Direct experience in Ecommerce, 3PL business.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Strong communicate in English language is a must.
- Data analytical skills.
- Strong leadership and presentation skill.
- Project management and process improvement strategies.
- Able to work at Ayutthaya province.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Express, Assurance, Compliance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
- Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
- Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
- Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
- Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
- Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
- Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
- Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
- At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
- Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
- Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
- Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
- Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
- A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
- Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.
ทักษะ:
Product Development, Analytical Thinking
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Ensure product registrations and regulatory management processes are fully compliant to regulatory related code of conducts and guidelines set out by the company and the authorities. Manage and be accountable for the registration of the responsible Biostimulant portfolio of new and existing products.
- Biostimulant Lead is responsible for all portfolio in the business scope of Biostimulants including 3rd party technologies obtained and arranged by the global and regional commercial team ( Global deal and Regional deal ). This role includes technologi ...
- Develop and implement the regulatory strategies for the responsible portfolio to meet the business objectives and make sure future regulatory risks and threats are taken into account.
- Be the primary contact for the respective Global Product Regulatory managers (GPR) and that for regional functions (Project management, Product Safety, CP Development, PT&E, Production & Supply) and country/CU regulatory teams, ensuring that the needs and plans for the responsible portfolio are met.
- Provide leadership and fast, high quality, professional regulatory support to country/CU regulatory teams to gain, maintain and defend national registrations and re-registrations.
- Provide strategic regulatory input into the relevant regional MPTs, Regional Project team and r-PLT (Regional Portfolio Leadership Team) from regional regulatory perspective, and lead the regulatory management works for product registration of the responsible products.
- Help country/CU to advocate the needs to shape and develop science base regulatory framework to accept our Biostimulant technology with reasonable data requirement and in reasonable time line.
- Liaise with Industry association / Government / Regulatory Authorities and Non Government Organisations to ensure appropriate representation of the company position and necessary advocacy work is in place.
- Lead regulatory management of responsible portfolio such as FNE (Formulation New), FEX (Formulation Extension), LEX (Label extension) and re-registration of regulatory projects under the scope of Global portfolio registration projects and AMEA regional registration projects in collaboration with other functions (Product manager, Project manager, Product Safety, Stewardship, Production & Supply).
- Provide fast, high quality and professional regulatory support and advice to country/CU regulatory teams to gain, maintain and defend national registrations and re-registrations for accountable portfolio.
- Ensure product registrations are fully compliant with company guidelines and pass all required governance processes, including but not limited to label checks, 3rd-party governance and other expert assessments (for DeCo and product safety studies).
- Ensure product registrations are fully compliant and meet regulatory rules and requirements in registering countries.
- Ensure that regulatory input is provided into development programs for consistency and fitness for the purpose.
- Work closely with the r-PLT to ensure that registration plans and timelines are established and communicated to stakeholders, and that risks and opportunities related to registration achievements are communicated to and accepted by the business. Monitor competitor products' regulatory profiles and positioning, and provide the necessary information to relevant teams.
- Ensure that in country/CU regulatory registrations are achieved according to plan, or that plans are revised to reflect any changes in data requirements or the regulatory environment, and that such revisions are clearly communicated to the business.
- Develop and maintain high quality relationships with internal and external stakeholders.
- Anticipate any significant regulatory matters impacting upon our ability to obtain and maintain registrations and consult Regional Portfolio team to mitigate the impact and reflect them into business plan.
- Support and collaborate with other Regional Regulatory Portfolio Leads to build the regional team and its effective operation with global and country/CU regulatory teams.
- Liase closely with Supply Chain Coordination Manager and Supply chain team to manage sustainable product sourcing of accountable portfolio.
- Map out current regulatory framework for Biologicals in the AMEA countries and assess gaps, deficiency and challenges to deliver our technologies into the market. Develop strategy and plan to shape regulatory framework in the high-priority countries with Business sustainability, other functions and relevant industry associations.
- Work closely with CropLife Asia, Africa-Middle East and other industry associations upon necessity, and anticipate regulatory policy changes and take actions to manage potential issues with key internal stakeholders upon necessity.
- Critical knowledge.
- Science-related Degree and preferably post-graduate qualification (MSc or PhD).
- Detailed knowledge of global product registration requirements, especially in biostimulants, fertilizers, and biocontrol regulations. Preferably, in-depth knowledge in practical aspects of registration, product safety, or a chemistry discipline such as toxicology, ecotoxicology, or environmental fate.
- Sound understanding of project management.
- Strong understanding of agribusiness, and preferably agrochemicals.
- Critical experience.
- Experience in product registration, product safety, or other relevant product development fields.
- Experience in developing regulatory strategies; interpreting technical information from a regulatory perspective; managing technical and regulatory issues; preparing submissions and responses to authorities; and understanding the legislative and regulatory environment.
- Proven track record of delivering results and managing projects.
- Proven ability to work within and contribute to cross-functional teams.
- Proven ability to address complex regulatory issues and develop effective strategies for managing and leading teams.
- Critical technical, professional, and personal competencies.
- Strong understanding of the significance of scientific data within a regulatory context.
- Strong communication, influencing, and interpersonal skills.
- Strong strategic thinking combined with business acumen and technical regulatory expertise.
- Excellent leadership skills.
- Analytical thinking and strategic thinking.
- Proactive in identifying issues, and developing and implementing creative strategies for addressing them.
- Able to structure and simplify complex data and information, and provide clear and simple messages for non-experts.
- Highly-developed interpersonal skills.
- Able to manage change and to hold ambiguities.
- Additional Information
- Additional information.
- Will be required to travel occasionally within AMEA JANZ and elsewhere.
- Will need to be able to communicate effectively with colleagues in virtual condition.
- Will need to be able to influence and lead staff without having direct line management responsibility.
- Will need to attend meetings of industry associations and external stakeholders to manage regulatory matters.
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