เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, English

ประเภทงาน:

งานประจำ

• Execute product demonstration trials to support Marketing and Sales strategy for efficient New Product Introductions and Existing Strategic Products.
• Proactive participation and contribution to protocol management.
• Validates results and give recommendations / insights on performance of tested products and solutions via single GAP recommendation.
• Commercial Support.
• Support existing stratergic products by work closely with CPD team, Technical Support Manager and Commercial Team.
• Follow up complain along with the CP Technical Manager and provide details and summary on any evolving issues.
• Spread expertise through result meetings, training and sharing of best practices to commercial team.
• Coach FFs and related paties to perform well in their role.
• Utilize Learning and Development Centers ( LDCs ) as a tool for internal training and show cases to external stakeholders.
• Stakeholder Engagement.
• Build solid & professional relationships based on recognized expertise & trust with Stakeholders and key grower influencers to input into the SFDC.
• Contact and communication with internal and external Stakeholders to ensure Syngenta Crop Solutions used and adoption in proper & safe practices.
• Knowledge, experience & capabilities.
• Graduated in Bachelor in agricultural or related field.
• Good/Fluent both speaking and writing in English.
• Good knowledge of agricultural practices and crop protection.
• Experience at least 3 years in Agro-chemical business.
• Ability to work under pressure condition.
• Strong communication skill.
• Collaborate with local teams to leverage all existing industry relationship.
• Critical technical, professional and personal capabilities.
• Strong interpersonal skills.
• Influencing and negotiating skills.
• Communication and presentation skills.
• Results driven.
• Manage performance to high standards.
• Strong networking and relationship-building skills.
• Self-starter.
• Leadership skill.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, Service-Minded, Opera, English

ประเภทงาน:

งานประจำ

• Proven experience in a senior management role within the Rooms Division.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of Front Office and Housekeeping operations.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Good command of English.
• Oversee and manage the daily operations of the Rooms Division to ensure the highest service and quality standards.
• Lead, train, and motivate Front Office and Housekeeping teams.
• Ensure guest satisfaction by addressing feedback and handling complaints in a professional manner.
• Effectively handle on-the-spot situations and resolve guest issues appropriately.
• Develop and implement standard operating procedures and service standards.
• Control budgets, expenses, and departmental performance.
• Coordinate with other departments to ensure smooth hotel operations.
• Ensure operations comply with hotel policies, brand standards, and safety regulations.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• วางแผนและจัดสรรงบประมาณ พร้อมควบคุมค่าใช้จ่ายให้เป็นไปตามที่กำหนด
• บริหารจัดการ ควบคุมการผลิต และมอบหมายงานให้กับทีมผลิตคอนเทนต์หรือทีมอื่นๆ ที่เกี่ยวข้องได้อย่างเหมาะสมและเป็นระบบ เช่น กราฟิก ซาวด์ดีไซเนอร์ และซัพพลายเออร์
• สรรหาและรวบรวมซัพพลายเออร์รายใหม่อยู่เสมอ เพื่อเพิ่มประสิทธิภาพในการทำงาน และสามารถควบคุมงบประมาณได้อย่างเหมาะสม
• รวบรวมและจัดการเอกสารเกี่ยวกับงบประมาณทั้งงานที่รับผิดชอบ
• ค้นหา วิเคราะห์ และสรุปเนื้อหา เกี่ยวกับระบบและการผลิตคอนเทนต์ใหม่ๆ ให้กับหน่วยงาน เพื่อออกแบบรูปแบบและแนวทางการจัดงานใหม่ๆ
• ใช้เครื่องมือการทำงาน เช่น Google Docs, Google Sheets, Google Slides และ Canva ได้อย่างคล่องแคล่ว.
• ปริญญาตรี สาขานิเทศศาสตร์หรือสาขาอื่นๆ ที่เกี่ยวข้อง
• มีประสบการณ์ด้านการจัดงานอีเวนต์และงานแสดง ตั้งแต่ 2-4 ปี
• มีความรู้ด้านธุรกิจ บริหารงบประมาณของการจัดงานอีเวนต์และงานแสดง
• มีความรู้ ความสามารถในการบริหารจัดการการทำงานอีเวนต์ต่างๆ ทั้งรูปแบบออฟไลน์และออนไลน์
• มีข้อมูล รายชื่อ และราคาของซัพพลายเออร์ต่างๆ ที่เกี่ยวข้องกับงานอีเวนต์และงานแสดง
• มีความรู้ ความเข้าใจ ความสามารถในจัดการเอกสารและงานระบบได้ดี มีความละเอียดรอบคอบ
• สามารถทำงานเป็นทีมได้ดี มีมนุษยสัมพันธ์ดี
• มีความรู้ ความเข้าใจงานสายโปรดักชันเบื้องต้น (สำหรับการผลิตไฟล์งานต่างๆ ในอีเวนต์ เช่น การตัดต่อ หรือโมชันกราฟิก) หากมีประสบการณ์ด้านโปรดักชันหรือการควบคุมสเตจจะพิจารณาเป็นพิเศษ
• มีไหวพริบและแก้ไขปัญหาเฉพาะหน้าได้ดี.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Analytical Thinking, Leadership Skill, Problem Solving

ประเภทงาน:

งานประจำ

• วางแผนการขายรวมถึงกิจกรรมส่งเสริมการขายต่างๆโดยตั้งต้นจากกลยุทธ์การขายที่บริษัทวางไว้.
• บริหารและจัดการทีมขายเพื่อบรรลุยอดขายตามเป้าหมาย.
• ควบคุมดูแลหน้างาน สำนักงานขาย และอุปกรณ์การขายต่างๆ ให้อยู่ในสภาพเรียบร้อย.
• แก้ไขปัญหา ตัดสินใจ วิเคราะห์ปัญหา ให้การสนับสนุนทีมขาย เพื่อให้การทำงานเป็นไปอย่างราบรื่น.
• สอนงาน สังเกตการณ์ ติดตามดูแล ให้ข้อมูลป้อนกลับกับทีมขาย เพื่อให้ทีมเกิดการพัฒนา.

ประสบการณ์:

7 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Leadership Skill, Analytical Thinking

ประเภทงาน:

งานประจำ

• บริหารและจัดการทีมขายเพื่อบรรลุยอดขายตามเป้าหมาย.
• ควบคุมดูแลหน้างาน สำนักงานขาย และอุปกรณ์การขายต่างๆ ให้อยู่ในสภาพเรียบร้อย.
• แก้ไขปัญหา ตัดสินใจ วิเคราะห์ปัญหา ให้การสนับสนุนทีมขาย เพื่อให้การทำงานเป็นไปอย่างราบรื่น.
• สอนงาน สังเกตการณ์ ติดตามดูแล ให้ข้อมูลป้อนกลับกับทีมขาย เพื่อให้ทีมเกิดการพัฒนา.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• ติดตามและบริหารความเคลื่อนไหวของยอดขายยอดโอนและต้นทุนการขายในภาพรวมของกลุ่มผลิตภัณฑ์.
• วางแผนกลยุทธ์ กำหนดเป้าหมาย และจัดทำแผนการขายที่สอดคล้องกับกลยุทธ์งานขายในโครงการต่าง ๆ เช่น แผนประมาณการยอดขาย, ผังราคาขาย แผนการขายสำหรับ หรือแผนโปรโมชั่นส่งเสริมการขาย เป็นต้น พร้อมทั้งปรับแผนให้สอดคล้องกับสถานการณ์ปัจจุบัน.
• วิเคราะห์สถานการณ์ตลาด ราคาโปรโมชั่น คู่แข่ง ปัญหาและอุปสรรค รวมถึงแนวทางแก้ไขปัญหาเกี่ยวกับการขาย เช่น เทคนิคการนำเสนอขาย การปรับเปลี่ยนโปรโมชั่น เป็นต้น เพื่อกระตุ้นก ...
• ประสานงาน สร้าง และรักษาความสันพันธ์อันดีกับบุคคลภายนอก เช่น ตัวแทนธนาคาร เพื่อช่วยผลักดันและสนับสนุนการขายและโอน.
• เป็นตัวแทนใน การสื่อภาพลักษณ์ และให้คำปรึกษาด้านผลิตภัณฑ์ของโครงการ.
• ให้บริการและสานต่อกิจกรรมเมื่อปิดการขาย.
• ติดตาม รักษาความสัมพันธ์ และขยายฐานลูกค้า.
• เก็บข้อมูลความคิดเห็นของลูกค้ารายบุคคล เพื่อสร้างความเข้าใจเชิงลึกเกี่ยวกับลูกค้า.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• HR Business Partner - Global E-Commerce Operations - Bangkok
• Bangkok
• Employment Type
• Regular
• Job Code
• A153330
• This Global E-Commerce Operations team plays a crucial role in onboarding sellers, driving and empowering business growth, enhancing user experience, and ensuring efficient operations and sales support.
• We are on a mission to reshape the E-commerce landscape and here's a unique opportunity for a seasoned Human Resources Business Partner to support our business teams do just that. You will be responsible for performance reviews, learning and development, and employee retention while also improving existing processes and procedures while collaborating with key stakeholders across the business. This role will actively participate in translating business plans into talent, engagement, and organization plans. Our HRBPs uniquely partner with our Talent Acquisition team to support the growth of the organization ranging from headcount planning and conducting interviews.
• Partner with your business unit and ensure a deep understanding of business strategy and implement high-quality HR practices within the team.
• Coach and mentor business leaders to help build a strong community that will improve the development of the business.
• Collaborate with stakeholders and leadership and provide HR guidance when appropriate; including staffing, talent development, performance management, and employee relations.
• Be the ambassador for the TikTok organizational culture as well as plan and implement activities to continue to drive employee engagement.
• Manage HR operation activities when in needs
• Manage employee disciplinary issues and provide advice to business leaders on ways to manage each case.
• Assist with recruitment efforts when necessary to ensure continued growth and success of the business.
• Minimum 5 years of Human Resources working experience
• Strong written and spoken English
• Comprehensive HR knowledge, especially hands-on experience in employee relations and performance management
• Have in-depth knowledge of compliance and labor laws
• Highly organized and self-sufficient
• BA/BS degree preferred
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Compliance, SQL, Project Management

ประเภทงาน:

งานประจำ

• Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability.
• Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement.
• Partner with teams within and outside Supply to design and implement scalable solutions.
• Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement.
• Improve workflows, governance, SOPs, and controls to increase consistency and compliance.
• Define and monitor KPIs to measure operational and project performance.
• Support resolution of complex operational or system-related issues through structured root cause analysis.
• Coach team members and foster a culture of ownership, collaboration, and continuous improvement.
• Functional CompetenciesStrong operations and process improvement capability, with experience improving workflows at scale.
• Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes.
• Strong stakeholder management and collaboration skills across teams within Supply and across other functions.
• Strong business judgment and structured problem-solving skills.
• Excellent verbal and written communication skills.
• Technical CompetenciesStrong analytical skills with the ability to use data to identify issues and support decisions.
• Working proficiency in SQL and experience with BI/reporting tools.
• Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities.
• Ability to translate business needs into clear requirements and support implementation.
• Leadership CompetenciesStrong ownership, accountability, and execution mindset.
• Ability to prioritize and operate effectively in a fast-paced environment.
• Collaborative, proactive, and solution-oriented.
• Ability to coach team members and align stakeholders.
• Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments.
• Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams.
• Familiarity with CRM, workflow automation, or low-code/no-code tools.
• Exposure to APIs, system integrations, or operational tooling ecosystems.
• Bachelor s degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field.
• 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation.
• Proven track record of leading cross-functional projects with measurable business impact.
• Proven people leadership experience.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Oversee daily engineering operations, including HVAC, electrical, plumbing, kitchen equipment, Laundry Machine and building systems.
• Prepare and manage the engineering department budget (CAPEX & OPEX).
• Ensure full compliance with local regulations, fire safety, and environmental standards.
• QualificationsBachelor s degree in Engineering.
• Minimum 8-10 years of engineering experience, with at least 3-5 years in a leadership role within hospitality or large facilities.
• Strong track record in compliance audits (safety, brand standards, government inspections).
• Additional Information
• Competencies.
• Strong leadership, interpersonal and training skills.
• Good communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, SQL, Tableau, English

ประเภทงาน:

งานประจำ

• Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities.
• Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders.
• Translate data findings into compelling narratives and strategic frameworks for leadership presentations.
• Leverage AI tools to accelerate research, synthesis, and content production workflows.
• Support quarterly content planning and strategic initiative definition across Supply and RTA business lines.
• Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives).
• Design and analyze tests to validate content effectiveness and iterate based on results.
• Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments.
• Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams.
• Track project milestones, flag risks, and drive accountability across cross-functional dependencies.
• Support senior leadership in preparing materials for executive reviews and strategic planning sessions.
• Bachelor s degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science).
• 3-6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company.
• Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems.
• Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses).
• Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders.
• Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly).
• Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently.
• Strong communication skills - written and verbal English fluency.
• Innate desire to take ownership, make an impact, and influence outcomes.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

YouTube

ประเภทงาน:

งานประจำ

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams.
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company.
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation.
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis.
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer.
• Mentor and develop other professionals in a maturing People function.
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends).
• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience.
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution.
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments.
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle.
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences.
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles.
• Excellent judgment, self-motivated, curious and trustworthy.
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution.
• Strong analytical and problem-solving capability backed with excellent data sense.
• High level of discretion, confidentiality, and ethics.
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization.
• Comfortable with ambiguity and change; brings structure and drive to deliver results.
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must.
• Undergraduate degree from a top university expected, advanced degrees welcome.
• This role is Based in Bangkok - Relocation Support Provided**.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Docker, Kubernetes, Jenkins, English

ประเภทงาน:

งานประจำ

• Lead technical discovery sessions with prospective clients to assess current application architectures, technology stacks, and modernization readiness.
• Design comprehensive AWS-based application modernization solutions including containerization (EKS, ECS, Fargate), serverless architectures (Lambda, API Gateway, EventBridge), and microservices patterns.
• Develop migration strategies (6Rs: Rehost, Replatform, Refactor, Rearchitect, Retire, Retain) tailored to customer business objectives and technical constraints.
• Create detailed solution architectures, reference architectures, and technical design documents that address scalability, resilience, security, and cost optimization.
• Architect cloud-native CI/CD pipelines using AWS CodePipeline, CodeBuild, CodeDeploy, or integration with GitLab/GitHub Actions for automated application delivery.
• Define observability and monitoring strategies leveraging CloudWatch, X-Ray, CloudTrail, and third-party APM tools for modernized applications.
• Customer Engagement Technical EvangelismDeliver executive-level and technical presentations, workshops, and proof-of-concept demonstrations to articulate the value proposition of AWS application modernization.
• Conduct application portfolio assessments and provide strategic recommendations on modernization priorities and sequencing.
• Respond to RFPs/RFIs with detailed technical proposals, solution blueprints, and effort estimations for application modernization projects.
• Serve as a trusted technical advisor to customers throughout the presales cycle, addressing technical objections and providing expert guidance on AWS best practices.
• Build and demonstrate accelerators, reference implementations, and reusable modernization patterns to shorten customer decision cycles.
• Technical Leadership CollaborationPartner with sales teams to develop account strategies, identify modernization opportunities, and qualify technical requirements for target accounts.
• Collaborate with delivery teams to ensure seamless handoff from presales to implementation, maintaining architectural integrity throughout project lifecycle.
• Work closely with AWS partner teams to leverage AWS funding programs (MAP, MRA), technical resources, and co-selling opportunities.
• Contribute to the development of NTT DATAs application modernization practice, including methodology refinement, asset creation, and capability building.
• Mentor junior architects and presales engineers on AWS technologies and solution design best practices.
• Cost Estimation Commercial SupportDevelop detailed effort estimates for modernization engagements including assessment, migration, refactoring, testing, and optimization phases.
• Create AWS infrastructure cost models and TCO analyses using AWS Pricing Calculator, Cost Explorer, and third-party tools to support business case development.
• Identify cost optimization opportunities and architect solutions with built-in FinOps principles (rightsizing, reserved instances, savings plans, spot instances).
• Education ExperienceBachelors degree in computer science, Information Technology, Engineering, or related field.
• 5 years of hands-on experience in application development, cloud architecture, or DevOps roles with demonstrated progression into presales or solution architecture.
• 3 years of direct experience with AWS services focused on compute, containers, serverless, and application integration.
• Proven track record in presales, solution architecture, or technical consulting roles supporting enterprise customers.
• Technical SkillsDeep expertise in AWS compute services: EC2, ECS, EKS, Fargate, Lambda, App Runner, Elastic Beanstalk.
• Strong knowledge of containerization technologies: Docker, Kubernetes, Helm, container registries (ECR).
• Proficiency in serverless architectures and event-driven design patterns using Lambda, API Gateway, EventBridge, Step Functions, SQS, SNS.
• Experience with application modernization patterns: strangler fig, anti-corruption layer, CQRS, event sourcing, saga pattern.
• Solid understanding of microservices architecture, API management (API Gateway, AppSync), and service mesh technologies.
• Hands-on experience with infrastructure as code: Terraform, CloudFormation, CDK, or Pulumi.
• Proficiency in CI/CD pipeline design and implementation using AWS native tools or third-party platforms (GitLab CI, GitHub Actions, Jenkins).
• Knowledge of application migration tools: AWS Application Migration Service (MGN), AWS Migration Hub, CloudEndure.
• Strong understanding of networking in AWS: VPC, Transit Gateway, PrivateLink, Route 53, CloudFront, AWS WAF.
• Experience with AWS security services: IAM, Secrets Manager, KMS, Security Hub, GuardDuty, Cognito.
• Familiarity with databases on AWS: RDS, Aurora, DynamoDB, ElastiCache, DocumentDB, and migration strategies.
• Programming/scripting proficiency in at least one language: Python, Java, Node.js, Go, or.NET.
• CertificationsAWS Certified Solutions Architect - Professional (required).
• AWS Certified DevOps Engineer - Professional (highly preferred).
• Additional AWS specialty certifications (Advanced Networking, Security, or Machine Learning) are a plus.
• Soft Skills AttributesExceptional presentation and communication skills with ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong business acumen with ability to connect technical solutions to business outcomes and ROI.
• Proven ability to work under pressure in fast-paced presales environments with tight deadlines.
• Customer-centric mindset with strong relationship-building and consultative selling skills.
• Collaborative team player who thrives in cross-functional environments.
• Self-motivated learner who stays current with emerging cloud technologies and industry trends.
• Excellent written skills for creating technical proposals, architecture documents, and whitepapers.
• Language RequirementsGood in English (written and spoken) - required for customer presentations and documentation.
• Thai language proficiency is a plus for local customer engagement.
• Preferred Qualifications:Experience with large-scale enterprise application migrations (50 applications).
• Knowledge of legacy technology modernization (mainframe, AS/400, client-server applications).
• Familiarity with cloud migration assessment tools: AWS Migration Evaluator, CloudScape, RISC Networks, Cloudamize.
• Experience with multi-cloud or hybrid cloud architectures involving Azure or Google Cloud Platform.
• Knowledge of specific industry verticals: financial services, healthcare, retail, or manufacturing.
• Understanding of compliance frameworks: PCI-DSS, HIPAA, SOC 2, GDPR, and their implementation on AWS.
• Experience with AWS Well-Architected Framework reviews and remediation.
• Background in application performance optimization and troubleshooting.
• Prior experience working with AWS Partner Network (APN) Premier or Advanced Consulting Partners.
• What We Offer:Competitive salary commensurate with experience and expertise.
• Performance-based incentives tied to sales achievements.
• Comprehensive benefits package including health insurance, life insurance, and provident fund.
• AWS certification sponsorship and continuous learning opportunities.
• Access to AWS credits and sandbox environments for proof-of-concept development.
• Opportunity to work with Fortune 500 clients across diverse industries.
• Flexible hybrid work arrangement.
• Career progression pathways within NTT DATAs global organization.
• Collaborative, innovation-driven work culture with exposure to cutting-edge cloud technologies.
• Workplace type: Hybrid Working
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ประเภทงาน:

งานประจำ

• Develop and implement comprehensive security policies and procedures aligned with organizational standards to ensure robust protection of personnel and assets.
• Lead and coordinate security operations including physical surveillance, access control systems, and emergency response protocols.
• Manage security clearance administration and conduct thorough investigations of security incidents and loss prevention cases.
• Collaborate with law enforcement agencies and internal stakeholders to maintain a secure workplace environment.
• Oversee facility safety programs including fire prevention and emergency preparedness initiatives.
• Proven track record in facilities security management and safety program implementation.
• Strong knowledge of security systems, surveillance techniques, and emergency response protocols.
• Demonstrated ability to develop and enforce security policies and procedures.
• Outstanding leadership skills with experience in managing security personnel.
• Excellent analytical and problem-solving capabilities with strong attention to detail.
• Lead strategic security initiatives that directly impact organizational success.
• Opportunity to build and mentor high-performing security teams.
• Professional development through industry-leading security management practices.
• Dynamic work environment with exposure to cutting-edge security technologies.
• Collaborative culture focused on innovation and continuous improvement.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 40 billion global revenue
• 9% organic growth
• 150 000+ employees in 100+ countries.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management

ประเภทงาน:

งานประจำ

• Employee Engagement Strategy & Implementation Conduct and facilitate employee engagement survey.
• Analyze employee engagement survey results and identify key insights, trends, and root causes.
• Design and develop employee engagement initiatives, and action plans.
• Support HR Indonesia teams in localizing engagement initiatives to fit cultural contexts.
• Monitor engagement KPIs and track progress of action plans.
• Share best practices and benchmark engagement initiatives across regions.
• SCGP and Company Culture Translate SCGP Culture into actionable behaviors and programs.
• Synchronize and align company culture and SCGP Culture.
• Design culture-building initiatives and campaigns to fit with cultural contexts.
• Support culture alignment during organizational changes or transformation.
• Facilitate workshops or sessions to reinforce desired culture.
• Internal Communication Strategy Design internal communication frameworks and messaging guidelines.
• Support development of key communication campaigns (e.g., leadership communication, change communication).
• Ensure consistency of corporate messaging across regions.
• Consult HR Indonesia teams on effective communication channels and approaches.
• Consulting & Stakeholder Management Act as a strategic partner to HR Indonesia teams.
• Provide advisory support on organization development-related topics (engagement, culture, communication).
• QualificationsBachelor's degree in Human Resources, Organizational Development, Psychology, Business Administration, or related fields.
• 1 - 3 years of experience in Organization Development, HRD, or related fields.
• Proven experience in employee engagement, culture initiatives, or internal communication (Optional).
• Competencies: Communication and presentation skills, Collaboration skills, Analytical thinking and data interpretation, Cross-cultural awareness and adaptability, Project management.
• Good Command of English in both written and verbal (TOEIC > 550).
• Willing to work on-site at SCG Packaging Public Company Limited for 1 year. (Bang Sue, Bangkok).
• Contact: Pupat (Mac) Email: [email protected]

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, SQL, Tableau, English

ประเภทงาน:

งานประจำ

• Conduct partner performance, market, and competitive analysis to identify growth opportunities and inform strategic priorities.
• Build dashboards and reports to track content effectiveness, measure business outcomes, and communicate recommendations to stakeholders.
• Translate data findings into compelling narratives and strategic frameworks for leadership presentations.
• Leverage AI tools to accelerate research, synthesis, and content production workflows.
• Support quarterly content planning and strategic initiative definition across Supply and RTA business lines.
• Create business cases and measurement frameworks for new content programs (research reports, partner intelligence products, community initiatives).
• Design and analyze tests to validate content effectiveness and iterate based on results.
• Support go-to-market strategy and sales enablement for product, translating product capabilities into value propositions for target segments.
• Lead independent workstreams on strategic projects, coordinating across commercial, analytics, product, and engineering teams.
• Track project milestones, flag risks, and drive accountability across cross-functional dependencies.
• Support senior leadership in preparing materials for executive reviews and strategic planning sessions.
• Bachelor s degree or higher from a top university in a quantitative subject (business, economics, engineering, mathematics, computer science).
• 3-6 years of experience in strategy consulting, investment banking, corporate strategy, or product/business analytics at a fast-growing tech company.
• Strong analytical and problem-solving skills - comfortable extracting insights from data and structuring ambiguous problems.
• Product marketing or go-to-market strategy experience (especially in B2B SaaS, marketplaces, or platform businesses).
• Excellent presentation skills - ability to distill complex analysis into clear, compelling decks for senior stakeholders.
• Knowledge of SQL, Tableau, Looker, or similar BI tools (or willingness to learn quickly).
• Organizational excellence - able to manage multiple workstreams, prioritize effectively, and deliver independently.
• Strong communication skills - written and verbal English fluency.
• Innate desire to take ownership, make an impact, and influence outcomes.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

eCommerce, Google Ads, Biddable Media, English

ประเภทงาน:

งานประจำ

• Possess a deep understanding of the real-time bidding process and how it affects digital media and eCommerce metrics.
• Understand the basic campaign structure, targeting options, best practices, and optimization strategies of Google Ads (especially for Search), Facebook Ads, TikTok Ads, Programmatic, LINE Ads Platform and In-app ads for Lazada and Shopee.
• Have a strong first-party audience mindset and be able to develop and apply website tagging and audience strategies for clients.
• Showcase your analytical skills to interpret data from ad, measurement, and analytics platforms to solve complex campaign and business problems for clients.
• eCommerce media planning with business mindset and understand of integrated communication.
• Develop dashboards for clients as well as for internal use to visualize data for ad, measurement, and analytics platforms including but not limited to Facebook Ads, Google Ads, Google Marketing Platform products, and other commerce related platforms.
• Orchestrate eCommerce and best practices across dentsu s business units, ensuring digital planning consistency and achievement of business KPIs.
• Spearhead eCommerce thought-leadership and bespoke innovations across wide array of client categories, multinational and local.
• Develop digital & data media strategies and tactics in providing solutions to client s business, media and sales objectives via integration of digital platforms and interactive channels.
• Ensure capability-building in digital and commerce in achieving Team and Business Units Revenue Targets.
• Administrate campaign workflow timelines, implementation, and post-campaign reports.
• Lead project coordination between clients, media partners, technology partners, and internal teams.
• 1-2+ years experience in biddable media, programmatic, eCommerce or ad technology preferred.
• Bachelor s degree in data, statistics, media, advertising, marketing or related fields or 1+ years experience in data analytics preferred.
• Knowledge of web programming and development, and app development would be a plus.
• Understanding of digital marketing, eCommerce and media metrics.
• Proficiency in Microsoft Excel and PowerPoint.
• Good command in written and spoken English.
• Very good communication skill.
• As part of our commitment to safeguarding your privacy, please be informed that the required information collected from you, who would like to apply for a position with us, will be limited to what is necessary for the recruitment process. We adhere to strict data protection measures in line with applicable regulations. Any personal data voluntarily provided, which is not essential for the recruitment process, will be promptly deleted or securely destroyed. We may provide you with our confirmation of such deletion or destruction on a case-by-case basis. For more details on how your personal data is handled, please review our privacy notice https://www.dentsu.com/global-employee-job-candidates-and-job-leavers-privacy-notice. By proceeding, you acknowledge to the collection and processing of your data as described therein. .
• Bangkok
• Amplifi
• Full time
• Permanent

ทักษะ:

Statistics, Industry trends, Meet Deadlines

ประเภทงาน:

งานประจำ

• Provides operational leadership team to a team of individuals accountable for service offer management.
• Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
• Investigates and solves client problems which have been escalated by the team.
• Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management.
• Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions.
• Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures.
• Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Assists with the identification of user and employee training requirements.
• To thrive in this role, you need to have:Seasoned knowledge of technical services, IT service management, and related technologies.
• Ability to stay up to date with industry trends, emerging technologies, and best practices.
• Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Developing management qualities, including the ability to learn the skills to inspire and mentor a team.
• Displays the ability to facilitate presentation of technical and complex matters to a diverse audience.
• Ability to analyze data and produce reports on issues and recommend resolutions.
• Ability to multi-task, set priorities and meet deadlines.
• Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Academic qualifications and certifications:Bachelor's degree or equivalent in Business or Information Technology or related field.
• Master's degree or equivalent in Information Technology or Business Administration preferred.
• ITIL certification is desirable.
• Relevant technical certifications as required.
• Required experience:Solid experience in similar role within a related global technology environment.
• Moderate level of experience operationally managing a technical team.
• Solid experience dealing with clients and managing service levels.
• Solid stakeholder engagement experience at all levels in the organization.
• Workplace type: Hybrid Working
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.