เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Service-Minded, English

ประเภทงาน:

งานประจำ

• ดูแลประสบการณ์ของคนไข้ตั้งแต่เข้ารับบริการที่คลินิก.
• ประสานงานกับ Reception และทีมพยาบาล.
• ติดตามลูกค้าผ่านระบบไลน์ของทีมแล็บ ให้ข้อมูลเกี่ยวกับการรักษาและตัวอ่อน.
• แนะนำแพ็คเกจการรักษาและให้ข้อมูลเพิ่มเติมเกี่ยวกับการรักษา.
• ดูแลและให้กำลังใจลูกค้าในกรณีผลการตรวจไม่เป็นไปตามคาด.
• ดูแลลูกค้า VIP และให้การสนับสนุนด้านจิตใจ.
• ประสานงานกับลูกค้าต่างชาติและเอเจนซี่เพื่อให้เกิดความเข้าใจตรงกัน.
• ประเมินความพึงพอใจหลังรับบริการและนำผลไปปรับปรุงการบริการ.
• เพศหญิง อายุ 24-35 ปี.
• ปริญญาตรีหากจบสาขาบริหารธุรกิจ การตลาด นิเทศศาสตร์ การจัดการ หรือสาขาที่เกี่ยวข้อง จะพิจารณาเป็นพิเศษ.
• มีประสบการณ์เกี่ยวกับงานลูกค้าสัมพันธ์ทางด้านคลินิก โรงพยาบาล.
• สื่อสารภาษาอังกฤษได้ดี มีคะแนน TOEIC ขั้นต่ำ 500 คะแนน.
• บุคคลิกหน้าตาดี มีใจรักงานบริการ มีมนุษย์พันธุ์ที่ดี.
• แก้ไขเฉพาะหน้าได้ดี มีทักษะในเข้าหาลูกค้า.
• หากมีประสบการณ์ด้าน CRM, Customer Service หรือธุรกิจสุขภาพ จะพิจารณาเป็นพิเศษ.
• ใช้เครื่องมือบน Line@/ Facebook/ Instagram ได้.
• สามารถใช้โปรแกรมคอมพื้นฐานได้ เช่น WMD,Google Calender, MS Office.
• สามารถทำงานเป็นทีมได้มีความเข้าใจลูกค้าในเชิงของความรู้สึกและอารมณ์มีทักษะในการสื่อสารและการเจรจาต่อรองยอดเยี่ยม.
• ทำไมต้องสมัครงานนี้?.
• ร่วมงานกับบริษัทที่มีชื่อเสียงในด้านการแพทย์เฉพาะทาง พร้อมโอกาสในการพัฒนาทักษะและเติบโตในสายอาชีพ พร้อมสวัสดิการที่ดีและสภาพแวดล้อมการทำงานที่เป็นมิตร.
• ค่าตอบแทนพิเศษ.
• ประกันชีวิต.
• ประกันสุขภาพ.
• เงินโบนัสตามผลงาน.
• ประกันสังคม.
• กองทุนสำรองเลี้ยงชีพ.
• Incentive รายเดือน.
• ปรับเงินเดือนประจำปี.
• โบนัสประจำปี.
• OT.
• ฝึกอบรม.

ทักษะ:

Recruitment, Leadership Skill, Power BI, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

Who We Are Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted brands including Ribena , Lucozade Sport , BRAND'S Essence of Chicken, Tea+, BOSS Coffee, V Energy - delivering quality products that honor our commitment to harmony with people and nature. About your r ...

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Recruitment, Automation, Leadership Skill, YouTube, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Recruitment, YouTube, Customer Relationship Management (CRM), Thai

ประเภทงาน:

งานประจำ

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Recruitment, Automation, Leadership Skill, YouTube, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the sa ...

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Develop and manage Membership / Loyalty Program including benefits, points accumulation, Rewards and member activities.
• Analyze Customer Data & Customer Insight to understand behavior, needs and opportunities to increase Customer Value.
• Plan Customer Segmentation and Personalized Marketing appropriate for each customer group.
• Develop CRM Campaign and Member Campaign to increase Customer Frequency, Retention and Customer Engagement.
• Collaborate with Marketing, Commercial, Digital, Data and Technology teams to develop end-to-end customer experience.
• Analyze results of Campaign and Membership Program and use data to improve strategy and create Business Impact.
• Monitor trends in CRM, Loyalty, Membership, Personalization and Customer Experience to apply to the business.
• Manage and develop team to drive CRM & Membership Strategy to achieve targets.
• About you.
• Bachelor's degree or higher in Marketing, Business Administration, Digital Marketing, CRM or related field.
• Experience in CRM / Membership / Loyalty Program / Customer Marketing approximately 5 years or more.
• Experience in Retail, E-commerce, Banking, Financial Services, Telecom, Hospitality or business with large member base will be specially considered.
• Understanding of Loyalty Program, Membership, Point & Reward, Customer Segmentation and Personalization.
• Able to analyze Customer Data & Insight and develop Marketing Strategy or Campaign.
• Understanding of Customer Journey and ability to identify opportunities to create Customer Engagement and Customer Retention.
• Strategic Thinking and Business Mindset to connect Marketing Strategy with Business Results.
• Skills in team management, communication and cross-functional collaboration.
• Interested in learning new technologies and staying updated with Customer & Digital Marketing trends.
• วางแผนและพัฒนากลยุทธ์ CRM & Membership เพื่อสร้าง Customer Engagement, Customer Loyalty และเพิ่มคุณค่าตลอด Customer Lifecycle.
• พัฒนาและบริหาร Membership / Loyalty Program รวมถึงสิทธิประโยชน์ คะแนนสะสม Rewards และกิจกรรมสำหรับสมาชิก.
• วิเคราะห์ Customer Data & Customer Insight เพื่อทำความเข้าใจพฤติกรรม ความต้องการ และโอกาสในการเพิ่ม Customer Value.
• วางแผน Customer Segmentation และ Personalized Marketing ให้เหมาะสมกับลูกค้าแต่ละกลุ่ม.
• พัฒนา CRM Campaign และ Member Campaign เพื่อเพิ่ม Customer Frequency, Retention และ Customer Engagement.
• ร่วมกับทีม Marketing, Commercial, Digital, Data และ Technology ในการพัฒนาประสบการณ์ลูกค้าแบบ End-to-End.
• วิเคราะห์ผลลัพธ์ของ Campaign และ Membership Program พร้อมนำข้อมูลมาปรับปรุงกลยุทธ์และสร้าง Business Impact.
• ติดตามเทรนด์ด้าน CRM, Loyalty, Membership, Personalization และ Customer Experience เพื่อนำมาประยุกต์ใช้กับธุรกิจ.
• บริหารและพัฒนาทีมงานให้สามารถขับเคลื่อน CRM & Membership Strategy ให้บรรลุเป้าหมาย.
• ปริญญาตรีขึ้นไป สาขา Marketing, Business Administration, Digital Marketing, CRM หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน CRM / Membership / Loyalty Program / Customer Marketing ประมาณ 5 ปีขึ้นไป.
• หากมีประสบการณ์ในธุรกิจ Retail, E-commerce, Banking, Financial Services, Telecom, Hospitality หรือธุรกิจที่มีฐานสมาชิกจำนวนมาก จะพิจารณาเป็นพิเศษ.
• มีความเข้าใจเกี่ยวกับ Loyalty Program, Membership, Point & Reward, Customer Segmentation และ Personalization.
• สามารถนำ Customer Data & Insight มาวิเคราะห์และต่อยอดเป็น Marketing Strategy หรือ Campaign ได้.
• มีความเข้าใจ Customer Journey และสามารถมองเห็นโอกาสในการสร้าง Customer Engagement และ Customer Retention.
• มี Strategic Thinking และ Business Mindset สามารถเชื่อมโยง Marketing Strategy กับ Business Result.
• มีทักษะในการบริหารทีม การสื่อสาร และการทำงานร่วมกับทีม Cross-functional.
• ชอบเรียนรู้เทคโนโลยีใหม่ ๆ และติดตามเทรนด์ด้าน Customer & Digital Marketing อยู่เสมอ.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Automation, ERP, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• https://www.connect-x.tech.
• ConnectX - สาย B2B ผู้พัฒนาและให้บริการลูกค้าด้าน Customer Experience, CDP and Marketing Automation โดยมีลูกค้าในหลากหลายอุตสาหกรรม ทางทีมใช้ทั้ง Google Cloud, Salesforce, AWS, LINE Business Connect ซึ่งเป็น Tech ระดับโลก ทำให้เราเป็นทีมที่โตเร็วมากกก.
• เรากำลังมองหา.
• Project Manager.
• ที่จะดูแลทีมและบริหารงานโปรเจคพร้อมสานต่อเป้าหมายและเติบโตไปพร้อมกัน สวัสดิการไม่แพ้บริษัทใหญ่ๆ ในบรรยากาศการทำงานที่ช่วยเหลือกัน สิ่งอำนวยความสะดวกพร้อม และเป็นกันเอง.
• Leading MarTech Software solution (CDP, CRM, Marketing Automation) implementation projects with extensive knowledge of business solution implementation methodology and industry knowledge.
• Able to demonstrate solid project management and strong interpersonal skills, logical thinking, and leadership.
• Develop the overall project charter and plan.
• Manage project progress, issues and risks, and take appropriate countermeasures if required.
• Ensure projects are delivered on-time and the quality is met.
• Manage all stakeholders.
• Review key deliverables, and ensures quality.
• Conduct and lead project steering committee, project status reports.
• Create proposal of project plans and budgets and obtain approval from relevant stakeholder.
• Understanding of the business requirement, be able to advise best-fit solution to meet their objectives.
• Involve in End to End Implementation Project (Gathering Requirement, Design, Implementation, UAT, Budget, Timeline, Expertise, and Training).
• Bachelor's degree in Software Engineering, Computer Science, IT or related fields.
• At least 3+ years of experience in IT and Software industry.
• Experience in Software or Application development is a plus.
• Experience in CDP, CRM solution is a plus.
• Experience in Project life cycle is a plus.
• Strong leadership, interpersonal skills strategic and critical thinking capability.
• Fluency in spoken and written Thai language.
• Experience in or more of the following domains: HR Business Process Improvement, IT Change Management, HR System Implementation, IT Project Management, HR Transformation Advisory, MarTech.
• English skill (speaking and written) and/or TOEIC Score 600+ is a plus.
• Project Manager - ConnectX.
• เป็นผู้นำโครงการการติดตั้งระบบ MarTech Software (CDP, CRM, Marketing Automation) โดยมีความรู้ในกระบวนการวางระบบทางธุรกิจและความเข้าใจในอุตสาหกรรม.
• มีความสามารถในการบริหารโครงการ ทักษะมนุษยสัมพันธ์ดี มีตรรกะในการคิดวิเคราะห์ และมีภาวะผู้นำ.
• วางแผนและกำหนดภาพรวมของโปรเจกต์ (Project Charter & Plan).
• ติดตามความคืบหน้า จัดการปัญหาและความเสี่ยงของโครงการ พร้อมดำเนินการแก้ไขอย่างเหมาะสม.
• รับผิดชอบให้โปรเจกต์เสร็จตามเวลา และได้คุณภาพตามที่กำหนด.
• จัดการผู้มีส่วนเกี่ยวข้องทั้งหมดของโครงการ.
• ตรวจสอบและอนุมัติผลลัพธ์สำคัญของโครงการ เพื่อให้มั่นใจว่ามีคุณภาพ.
• จัดประชุม Project Steering Committee และสรุปรายงานความคืบหน้าโครงการ.
• จัดทำข้อเสนอโครงการ งบประมาณ และนำเสนอขออนุมัติจากผู้เกี่ยวข้อง.
• เข้าใจความต้องการทางธุรกิจ และสามารถแนะนำโซลูชันที่เหมาะสมเพื่อตอบโจทย์ลูกค้าได้.
• มีส่วนร่วมในทุกขั้นตอนของโครงการ (เก็บความต้องการ, ออกแบบระบบ, ดำเนินการติดตั้ง, ทดสอบระบบ, จัดทำงบประมาณ, ควบคุมระยะเวลา, การให้คำปรึกษา และอบรมการใช้งาน).
• จบปริญญาตรีในสาขาวิศวกรรมซอฟต์แวร์, วิทยาการคอมพิวเตอร์, เทคโนโลยีสารสนเทศ หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ในสาย IT หรือซอฟต์แวร์อย่างน้อย 3 ปีขึ้นไป.
• หากมีประสบการณ์ด้านการพัฒนาซอฟต์แวร์หรือแอปพลิเคชันจะพิจารณาเป็นพิเศษ.
• มีประสบการณ์ในระบบ CDP หรือ CRM จะได้รับการพิจารณาเป็นพิเศษ.
• เข้าใจกระบวนการทำงานของ Project Life Cycle จะพิจารณาเป็นพิเศษ.
• มีภาวะผู้นำ มีทักษะการสื่อสารระหว่างบุคคล ความคิดเชิงกลยุทธ์ และการคิดวิเคราะห์อย่างมีวิจารณญาณ.
• สื่อสารภาษาไทยได้ดีทั้งพูดและเขียน.
• มีประสบการณ์ในหนึ่งหรือหลายด้านต่อไปนี้: การปรับปรุงกระบวนการธุรกิจด้าน HR, การจัดการการเปลี่ยนแปลงด้าน IT, การติดตั้งระบบ HR, การบริหารโครงการ IT, การให้คำปรึกษาในการเปลี่ยนแปลงระบบ HR, MarTech.
• หากมีทักษะภาษาอังกฤษ (พูดและเขียน) หรือมีคะแนน toeic 600 ขึ้นไป จะได้รับการพิจารณาเป็นพิเศษ.
• ประกันสังคม.
• ประกันสุขภาพ.
• ประกันอุบัติเหตุ.
• เงินโบนัสประจำปี.
• ท่องเที่ยวประจำปี.
• ตรวจสุขภาพประจำปี.
• Flexi Benefit ต่อคนต่อปี.
• Provident fund by UOB (กองทุนสำรองเลี้ยงชีพ).
• ค่าเดินทางที่เกี่ยวข้องกับการพบปะลูกค้าของบริษัท.
• เวลาทำงาน Flexible Working Hour/Hybrid Working.
• Beautiful - Facial Treatments (ยกเว้นรายการที่ใช้เข็ม).
• ค่าใช้จ่ายในการสอบใบประกาศนียบัตรตามที่บริษัทกำหนด.
• วันลาพักร้อน ลาวันเกิด ลากิจ ลาป่วย ลาฮันนีมูน และวันลาประเภทอื่นๆ.
• Hair Wellness (ทำสีผม, ย้อมสีผม, ตัดผม และบริการอื่นๆ ที่เกี่ยวกับผม).
• ConnectX Co., Ltd.
• | Richmond Building, 75/42, 14th Fl., Soi Sukhumvit 26, Khlong Ton Sub-district, Khlong Toei District, Bangkok, 10110.

ทักษะ:

Negotiation, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

Ninja Van is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in Oct 2014, covering 6 countries including Singapore, Malaysia, Philippines, Indonesia, Vietnam and Thailand We are dedicated to provide assistance and resources to better cater to the unique needs and wants of both small and large scale shippers alike. Our priority is to take the hassle out of the parcel delivery so that our shippers can focus on their business growth. In Q4 2023, we expanded our services to include B2B transportation to ...

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Enthusiastic, Energetic, Customer Relationship Management (CRM), Mandarin, English

ประเภทงาน:

งานประจำ

• Mobilize the personal targets together with the team sales targets.
• Be a sales specialist and consultative to the customer.
• Strategic thinking and planning.
• Strong in communication, and people skills.
• Collect feedback on market requirements and competitor intelligence.
• Ensure the work is on time and accurate submission to the customer.
• Ensure on-time and accurate reporting in the company sales tools (CRM).
• Reports directly to the Large Project Sales Manager.
• Minimum 8 years' sales experience with an engineering educational background.
• Experiences in sales from the same industry or project sales from construction business or project sales is preferred.
• Good track record in achieving or overachieving personal targets.
• Passionate and hungry to achieve and want to learn from the expert.
• Comfortable to work in documentation environment.
• Capable to work Individual as well as a team.
• Good communication and internal cross-department coordination skills.
• Good interpersonal and presentation skills.
• Strong Customer-oriented skills.
• Good in MS Office and CRM systems and Good command of English is a must.
• Being fluent in Chinese (specifically Mandarin) would be an advantage.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Negotiation, Salesforce, Cloud Computing, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Taking care and managing B2B selling activities on Enterprise customers focusing on Enterprise S Omnichannel which majority located in BMA central and east region through client's relationship and sale management to achieve the revenue and key financial targets.
• Actively contact, pitch, and close sales with designated Small Enterprise (Size S) accounts from the assigned database; drive and secure new revenue streams to achieve corporate sales targets (KPIs).
• Proactively monitor, follow up, and negotiate contract renewal terms with existing accounts in the portfolio prior to contract expiration; build strong client relationships to retain base revenue and minimize churn rate.
• Manage and protect commercial interests within the existing customer base regarding contract modifications, including adding new services (Add), coordinating relocation and contract restructuring (Move), and upgrading packages (Change).
• Focus on upselling and cross-selling initiatives to expand contract value, maximize Share of Wallet, and increase Average Revenue Per Account (ARPA) on customers' ICT spending with the company's products and services.
• Collaborate with cross-functional teams as needed to best position the company's products and services, ensure smooth service delivery, and maintain overall customer management to attain the highest level of customer satisfaction.
• Collaborating with cross functional team as needed to best position company's product and services.
• Bachelor's Degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.
• At least 1 - 3 years of experience in B2B Sales, Corporate Sales, or Account Executive roles; experience in Telecom, IT, Internet, Cloud, or SaaS industries is highly preferred.
• Certified Professional Salesperson (CPSP) or any accredited professional B2B sales training certificates is a plus.
• Strong skills in high-volume outbound calling to generate leads and qualify prospects quickly; possess sharp negotiation skills to successfully close smaller-scale deals over the phone.
• Proficient in consultative selling for large-scale deals; capable of securing appointments and presenting complex solutions face-to-face to executive-level decision-makers and enterprise clients.
• Proven ability to manage and grow an existing client portfolio; skilled in proactive contract renewals to maximize client retention, while driving revenue expansion through strategic upselling and cross-selling. Attentive to detail when handling Add, Move, Change processes.
• High discipline in utilizing CRM platforms (e.g., Salesforce) to log call histories, update customer insights, and accurately track the sales pipeline to ensure timely and effective follow-ups.

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• To act as the primary point of contact and brand ambassador for BDMS Wellness Clinic, delivering an exceptional, seamless, and world-class customer experience. The role is responsible for handling multi-channel communications (Telephone, Email, and Digital Platforms), managing patient inquiries, and providing accurate information with the highest standards of hospitality and professionalism.
• Premium Guest Relations: Welcome and assist patients, guests, and prospects exclusively in accordance with the company's luxury service standards and Standard Operating ...
• Inquiry & Package Management: Efficiently manage customer inquiries by providing comprehensive and accurate information regarding BDMS Wellness Clinic's medical services, wellness products, basic packages, pricelists, current promotions, and other relevant corporate details.
• Customer Care & Complaint Resolution: Proactively address customer needs, feedback, and complaints with a solution-oriented mindset. Resolve issues promptly, professionally, and empathetically, ensuring customers feel supported, valued, and respected.
• Relationship Building: Build and maintain lasting, trust-based relationships with patients, clients, and internal team members to foster loyalty and ensure service continuity.
• CRM & Data Utilization: Efficiently utilize internal software, databases, standard scripts, and customer relationship management (CRM) tools to maintain accurate records and optimize workflow.
• Performance Excellence: Strive to consistently meet and exceed contact center Key Performance Indicators (KPIs) and service metrics while maintaining a high quality of customer experience.
• Sales Support & Booking: Actively drive sales leads by processing bookings and making personalized recommendations for products or services that align with the specific health and wellness needs of the client.
• Reporting & Compliance: Complete daily checklists and care center reports accurately. Escalate incidents, critical cases, or any customer experience issues to the direct supervisor in a timely manner. Adhere strictly to all company policies, compliance regulations, and data privacy standards (e.g., PDPA).
• Interdepartmental Collaboration: Maintain open, effective communication within the team and collaborate seamlessly with other departments to provide necessary cross-functional support.
• Professional Development: Actively participate in mandatory training sessions, workshops, and educational courses as assigned to continually upscale service skills and medical product knowledge.
• Ad-hoc Duties: Perform any other duties and special projects as assigned by supervisors or management.
• Education & Experience: Bachelor's degree in Hospitality, Tourism, Communications, Business Administration, or a related field. Prior experience in a luxury hospitality, premium contact center, or medical wellness environment is highly advantageous.
• Communication Skills: Exceptional verbal and written communication skills. Possess a professional, clear, and reassuring tone of voice with excellent listening skills.
• Service Mindset: A bright, service-oriented attitude with an outgoing personality and strong interpersonal skills to work effectively within a multicultural team.
• Adaptability & Resilience: Positive attitude, a strong willingness to learn, and high adaptability. Comfortable working in a dynamic, fast-paced environment where priorities may change.
• Task Management: Highly organized, detail-oriented, with proven multi-tasking abilities and effective prioritization skills under minimal supervision.
• Problem Solving: Proactive and solution-oriented approach to customer issues and operational challenges.
• Sales Aptitude: Comfortable interacting with diverse consumers daily and proactively following up on sales leads to convert inquiries into bookings.
• Flexibility: Flexibility in terms of working hours, with the ability to work in shifts (5 days per week, including weekends and public holidays as required).

ทักษะ:

Business Development, Negotiation, Procurement, ERP, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• วางกลยุทธ์การขายเพื่อเพิ่มยอดขายและกำไรของบริษัท2.ขยายฐานลูกค้าใหม่ (New Business Development).
• ดูแลและพัฒนาความสัมพันธ์กับลูกค้ารายสำคัญ (Key Account).
• กำหนดเป้าหมาย และติดตาม KPI.
• เจรจาต่อรอง ปิดการขาย และบริหารสัญญาทางการค้า.
• ประสานงานกับฝ่ายผลิต R&D และฝ่ายที่เกี่ยวข้อง เพื่อให้การส่งมอบเป็นไปตามความต้องการของลูกค้า.
• การบริหาร Key Account และ New Business Development พร้อมกัน.
• การวิเคราะห์ต้นทุน ราคา และการตั้งเป้าการเติบโตของยอดขาย.
• การใช้ CRM/ERP ในการบริหารข้อมูลลูกค้าและ Pipeline.
• จัดทำ Sales Forecast และรายงานผลการดำเนินงานต่อผู้บริหาร.
• เดินทางเข้าพบลูกค้าและร่วมงานแสดงสินค้า ทั้งในและต่างประเทศ (หากจำเป็น).
• บริหารจัดการข้อร้องเรียนของลูกค้า.
• ปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การตลาด วิศวกรรมเคมี/พอลิเมอร์ วิทยาศาสตร์การพิมพ์ หรือสาขาที่เกี่ยวข้องกับบรรจุภัณฑ์/พลาสติก (ปริญญาโทเป็นข้อได้เปรียบ).
• ประสบการณ์ด้านการขาย B2B อย่างน้อย 7-10 ปี.
• ในจำนวนนี้ต้องมีประสบการณ์บริหารทีมขาย อย่างน้อย 3-5 ปี.
• มีประสบการณ์ด้าน Flexible Packaging หรือ Shrink Sleeve.
• สามารถบริหารทีมขายที่มีอยู่ และวางระบบ/กระบวนการขายให้ scalable (เหมาะกับองค์กรที่กำลังเติบโต).
• เชิงรุก วิเคราะห์ตลาด และคู่แข่ง บุกตลาดใหม่ได้ ไม่ใช่แค่ดูแลลูกค้าเดิม.
• เข้าใจระบบ ISO / Brcgs / Esg และข้อกำหนดด้านบรรจุภัณฑ์.
• ความเข้าใจ Supply chain ของลูกค้า B2B (เช่น การเชื่อมโยงกับฝ่าย R&D, QA, Procurement ของลูกค้า).
• ทักษะการเจรจาสัญญาระยะยาว (Contract/Volume-based negotiation) ปิดการขาย และบริหารสัญญาทางการค้า.
• ความรู้พื้นฐานด้านวัสดุบรรจุภัณฑ์ (BOPP, PET, PE, PVC shrink film) และกระบวนการพิมพ์ (Gravure/Flexographic printing).
• สื่อสารภาษาอังกฤษได้ดี (พิจารณาเป็นพิเศษ).
• มีรถยนต์ส่วนตัว และสามารถเดินทางปฏิบัติงานได้.
• Pongsilp Plastic CO., LTD.
• 16 Soi. Tientalae 30, Bangkhuntien-Chaitalae Road, Takham, Bangkhuntien Bangkok 10150.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• We are seeking an experienced.
• Account Manager.
• to join FEYVRELY CO., LTD. in Bangkok on a.
• full-time basis. This is a strategic position within our Sales division, focused on Account and Relationship Management. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our key clients, ensuring their satisfaction and driving revenue growth through effective account stewardship. This role is crucial to our business success and offers the opportunity to make a significant impact on our company's growth trajectory.
• What you'll be doing.
• Managing and nurturing long-term relationships with assigned accounts to ensure client retention and satisfaction.
• Identifying and pursuing opportunities for account expansion, upselling and cross-selling within your portfolio.
• Serving as the primary point of contact for your accounts, addressing client needs and resolving issues promptly.
• Developing and implementing tailored account strategies to achieve revenue targets and business objectives.
• Conducting regular business reviews with clients to assess performance and identify areas for improvement.
• Collaborating with internal teams including sales, product and operations to ensure seamless service delivery.
• Maintaining accurate and up-to-date account information in our CRM system.
• Preparing and presenting reports on account performance, pipeline activity and sales forecasts.
• What we're looking for.
• 3+ years of proven experience in account management or a similar client-facing sales role.
• Demonstrated ability to build and maintain strong professional relationships with clients.
• Strong understanding of the sales cycle and ability to identify and close new business opportunities.
• Excellent communication and presentation skills, both written and verbal.
• Proficiency with CRM systems and sales management tools.
• Strong organisational skills with the ability to manage multiple accounts simultaneously.
• Results-driven mindset with a proven track record of meeting or exceeding sales targets.
• Ability to work independently and collaboratively within a team environment.
• Problem-solving skills and a customer-centric approach to business.
• About us.
• FEYVRELY CO., LTD. is a dynamic and forward-thinking company committed to delivering exceptional value to our clients. With a strong presence in Bangkok, we specialise in providing innovative solutions tailored to meet the diverse needs of our customer base. Our company culture emphasises integrity, customer focus and continuous improvement. We pride ourselves on fostering a collaborative environment where talented individuals can thrive and contribute meaningfully to our collective success. Our mission is to be a trusted partner for our clients, delivering outstanding service and results that drive their business growth.
• What we offer.
• At FEYVRELY CO., LTD., we believe in rewarding our employees for their hard work and dedication. We offer a competitive salary package commensurate with experience and qualifications. Beyond compensation, we provide opportunities for professional development and career advancement within a growing organisation. Our team members enjoy a supportive environment where their contributions are recognised and valued. We are committed to creating an inclusive workplace where all employees can flourish and reach their full potential.
• If you are a motivated sales professional with a passion for building client relationships and driving business growth, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this Account Manager position at FEYVERLY CO., LTD.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Digital Marketing, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• This role works closely with Marketing, Commercial, Revenue Management, CRM, IT and external partners to improve digital campaign performance, booking conversion, customer experience and ancillary sales.
• Digital Commerce & Customer Journey.
• Support the commercial performance of Nok Air's website and mobile application as direct booking channels.
• Monitor and improve the end-to-end customer journey across web and mobile platforms.
• Coordinate website and mobile application enhancements with IT teams, technology partners and external vendors.
• Gather and document business requirements for digital product improvements.
• Maintain and update digital assets, landing pages and campaign content to support bookings and ancillary sales.
• Monitor website performance, booking conversion, customer drop-off points and digital customer experience.
• Support mobile application growth through App Store Optimization, user acquisition, activation and engagement initiatives.
• Assist with user acceptance testing and the implementation of new digital features.
• Performance Marketing & Customer Acquisition.
• Execute digital marketing campaigns to increase qualified website traffic, mobile application usage and direct bookings.
• Support the planning, implementation and optimization of paid media campaigns across Google Ads, Meta, TikTok, YouTube, Display and other digital channels.
• Coordinate SEO, SEM, GDN, paid social media and remarketing activities.
• Monitor campaign budgets, audience targeting, bidding strategies and media performance.
• Work with agencies and creative teams to develop campaign materials and digital content.
• Conduct A/B testing on advertisements, landing pages, campaign messages and customer journeys to improve conversion.
• Support promotional campaigns, route launches and other commercial initiatives across digital channels.
• Analytics & Performance Reporting.
• Track digital performance indicators including website traffic, conversion rate, bookings, DAU, MAU, retention, ROAS, CAC and ancillary attachment rates.
• Analyze customer behavior, campaign performance and booking funnel data to identify improvement opportunities.
• Prepare regular digital performance reports, campaign summaries and actionable recommendations.
• Monitor campaign tracking, analytics tagging and data accuracy across digital platforms.
• Coordinate with Marketing, Revenue Management, Commercial, CRM and IT teams to support integrated digital growth initiatives.
• Support the management of media agencies, technology vendors and other digital partners.
• Bachelor's degree in Marketing, Business Administration, Digital Marketing, Digital Commerce or a related field.
• 4 - 6 years of experience in Digital Marketing, Digital Commerce, E-commerce, Performance Marketing or Growth Marketing.
• Proven experience managing both digital customer acquisition and digital commerce channels with measurable commercial outcomes.
• Experience participating in or leading website enhancement, mobile application development or digital transformation initiatives from the business/marketing perspective.
• Strong understanding of digital marketing, customer journey optimization, conversion rate optimization (CRO) and digital commerce.
• Hands-on experience with Google Ads, Meta Ads Manager, TikTok Ads, Google Marketing Platform or equivalent digital advertising platforms.
• Experience using digital analytics platforms such as Google Analytics 4 (GA4), Firebase, Looker Studio, AppsFlyer or equivalent to measure and optimize digital performance.
• Strong understanding of SEO, SEM, ASO, GDN, Paid Social, Retargeting and Marketing Automation.
• Strong commercial mindset with the ability to translate marketing initiatives into digital revenue growth.
• Experience working cross-functionally with IT, UX/UI, technology vendors, media agencies and commercial teams.
• Strong analytical, project management and stakeholder management skills.
• Experience in airline, OTA, travel, retail, e-commerce or other consumer digital businesses will be an advantage.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Negotiation, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Conduct first-stage cold calls to identify, qualify, and collect valuable leads for the sales team.
• Proactively approach and pitch potential clients currently advertising on competitor OOH/digital screens, positioning our inventory as an alternative.
• Prepare & present proposals to potential clients.
• Open new accounts and maintain good relationships with existing customers.
• Provide ongoing support to clients and resolve any related issues.
• Ensure all activities align with partner strategy and customer business plans (e.g., assortment, promotion plan, trade terms, etc.).
• Handle complaints and negotiations professionally.
• Maintain frequent contact with assigned clients to understand evolving needs.
• Responsible for all sales documentation (contracts, proposals, reports, client records) with 100% accuracy.
• Track and report on lead conversion rates and pipeline status to sales management.
• Maintain accurate and up-to-date records in the CRM system.
• Bachelor's degree or higher in Marketing, Advertising, or a related field.
• 1 - 2 years of sales experience in advertising, OOH, or digital media preferred (ยินดีรับเด็กจบใหม่).
• Strong cold-calling, prospecting, and lead qualification skills.
• Excellent communication, negotiation, and presentation skills.
• Detail-oriented with a strong sense of accuracy and ownership over documentation.
• Comfortable using CRM tools and basic reporting/spreadsheet software.
• Flexible and able to work under pressure and manage multiple accounts.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• The Role.
• Manage all incoming and outgoing shipments throughout the entire processes with compliance to relevant laws and regulations, including 3PL coordination and e-record filing.
• 3PL communication and management such as forwarder, brokerage, 3PL warehouse to maximize efficiency and avoid trade compliance risk.
• Manage and obtain Import Licenses, DG, TISI and etc conforming to trade compliance requirements from local government authorities in daily import operations.
• Manage and control Inventory in term of cost and data accuracy. Analyse and plan inventory to ensure its run at optimize level.
• Supervise warehouse staff and control 3PL warehouse performance. Coordinate and arrange KPIs/metrics reporting relating to Logistics and Warehouse transactions.
• On time manage and process PRPO to both local and inter-company. Close follow up supply status and coordinate with related concerns to ensure delivery done timely. Do assistance / escalate for trouble shooting solution.
• Handle main reports related to Logistics, Supply Fulfilment and Inventory on regular basis and report out to related concerns including Government, Auditor and Agency.
• Manage logistics claim and vendor dispute both local and inter-company cases. Resolve incurred cases, identify root causes and solutions. Case escalation for preventive practices to increase efficiency.
• Validate and process MIGO payment request to central finance on billing invoices from freight forwarders and local supplier.
• Be focal point of contact on Material and Vendor Master Data update. Dealing with both internal and external team. Do support to local team on MM and Vendor topics as MM super user.
• Understanding customer's order flow (Quote to Cash; include but not limited to dispute and complaint handling), Transaction processing via SAP SD. Be advisor and team back up of Customer Care.
• Support and back up Customer Care Manager in improving team daily operations, including process improvements and reducing redundant tasks.
• Coordinate with cross-functional teams both internal and external to resolve operational issues and enhance overall service delivery.
• Minimum bachelor's degree in supply chain or related discipline.
• Minimum 5 years working experience in import/export, customer service or logistic related.
• Good written and spoken English communication skills.
• Good knowledge on international trade and logistic flow.
• Good influencing skills and ability to manage and drive performance of key stakeholder.
• Related SAP knowledge (MM and SD Module) and experience.
• Positive and self-start work attitude, good team player and 'can do' spirit.
• Strong analytical and simulation skills.
• Result oriented and customer focus, entrepreneurial spirit and a team player.
• Collaborative entrepreneurial spirit.
• Winning through customers.
• High ethical standards, openness and trust.
• Expectations for results.
• Respect and value people.
• If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you.
• All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, genetic information, or any other factors prohibited by law.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Digital Marketing, Google Ads, eCommerce, SEO, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• On-ground activation (events, retail, offline).
• Digital marketing and performance (LINE OA, Meta, TikTok, SEO, Google ads).
• Content marketing (KOL content, UGC content, short video).
• Client, partner, and stakeholder coordination.
• You will turn agreed strategies into well-executed campaigns through strong coordination, reporting, and continuous improvement.
• Campaign Planning & Coordination.
• Support the Marketing Manager or project lead in translating client objectives into campaign plans, timelines, and deliverables.
• Maintain project trackers, schedules, status updates, and action lists.
• Coordinate internal teams, clients, vendors, and partners to keep execution on time and on brief.
• Escalate risks early and follow through until they are resolved.
• Integrated Campaign Execution.
• Execute activities across offline, digital, and platform channels based on the agreed plan.
• Prepare briefs, checklists, materials, and documents required for campaign delivery.
• Support client meetings, recaps, and follow-up actions.
• Ensure deliverables meet quality, brand, and timeline requirements.
• Offline, Digital & Platform Campaigns.
• On-ground activations (events, roadshows, retail, and field activities).
• Digital channels (ads, content, CRM, and LINE).
• Platform marketing (KOL, short video, and eCommerce content support).
• Coordinate messaging, assets, and customer journeys across touchpoints.
• Conduct quality checks and help resolve live-campaign issues.
• Digital Marketing & Performance.
• Support organic and paid activities across Meta, Google, TikTok, and LINE OA.
• Coordinate creative and content development with internal and external teams.
• Monitor metrics, prepare updates, and flag issues or opportunities.
• Recommend practical optimizations with guidance from the manager or channel specialist.
• Platform & Commerce Marketing (KOL content).
• Support campaigns on commerce platforms such as Shopee, Lazada, and TikTok Shop.
• Coordinate traffic-driving and engagement activities.
• Support content guideline: KOL/influencer lifestyle content, and short-video campaigns.
• Prepare clear KOL, content, and production briefs.
• Coordinate creators, production teams, timelines, assets, and approvals.
• Keep platform activities aligned with the broader campaign.
• Track performance, capture learnings, and recommend next actions.
• Campaign Operations, Reporting & Improvement.
• Support the campaign lifecycle from planning through optimization.
• Track timelines, budgets, purchase requirements, and delivery status accurately.
• Compile reports and turn insights into clear action items.
• Client, Partner & Business Support.
• Collaborate with Client.
• Collaborate with Transformation, Technology, Data, and Operations teams.
• Coordinate agencies, vendors, and other external partners.
• Spot follow-on opportunities and support the manager with proposals or scopes of work.
• What We're Looking For.
• Experience.
• 1-3 years of experience in marketing, campaign coordination, account servicing, or project execution, with exposure to offline or digital channels.
• Digital marketing (Meta, Google, TikTok, and LINE).
• On-ground activation and event execution.
• Platform marketing (TikTok Shop), especially KOL content and short video planning.
• Experience coordinating influencers, creators, content teams, or vendors.
• Strong organization, communication, coordination, and attention to detail.
• Comfortable using campaign data to identify practical next steps.
• Ability to turn plans into clear tasks and follow through.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

At Lyreco, we strive to great. Our commitment to inspire greatness in the workplace is our springboard to how we get to a great working day, delivered. When you join our community, you will be part of a culture that values innovation and your individual contribution. We strive to provide the best possible experience in a working environment that is respectful of your values and attentive to your well-being and aspirations, inspiring you to be the best you can be.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), Business Development, Microsoft Office, Negotiation, Thai

ประเภทงาน:

งานประจำ

• Manage sales to meet targets.
• Identify and seek new business opportunities within the direct sales channel. Develop comprehensive strategies to penetrate emerging markets.
• Develop and implement business plans and present them to superiors.
• Prepare sales and profit forecast reports.
• Provide internal and external support and coordination.
• What we're looking for.
• Proven experience in direct sales, new business development or account management, preferably within a B2B environment.
• Strong sales acumen with a demonstrated ability to close deals and exceed sales targets.
• Excellent communication and negotiation skills, with the ability to build rapport with diverse stakeholders.
• Self-motivated and results-driven attitude with a proactive approach to identifying and pursuing opportunities.
• Proficiency in Customer Relationship Management (CRM) systems and Microsoft Office applications.
• Strong analytical and problem-solving capabilities, with the ability to understand client needs and develop tailored solutions.
• Bachelor's degree in Business, Sales, Marketing or a related field (or equivalent professional experience).
• Experience in the FMCG, distribution, or manufacturing sectors is preferred.
• What we offer.
• Lion Corporation (Thailand) Limited is committed to providing a rewarding career environment that fosters professional growth and development. We offer competitive compensation packages aligned with experience and performance, including performance-based incentives and bonuses. Our comprehensive benefits package includes health insurance coverage, professional development opportunities, and ongoing training to enhance your sales skills and product knowledge. We believe in creating a collaborative and supportive workplace culture where your contributions are recognised and valued. The organisation supports work-life balance initiatives and provides a dynamic working environment that encourages innovation and continuous improvement. As an equal opportunities employer, we welcome applications from all qualified candidates and are committed to creating an inclusive workplace.
• About us.
• Lion Corporation (Thailand) Limited is a leading company operating in the Thai market with a strong reputation for excellence and innovation. We are committed to delivering high-quality products and services that meet the needs of our customers across diverse industries. Our company values integrity, customer focus, and operational excellence, which are reflected in our business practices and company culture. With a dedicated team of professionals, we have established a solid presence in the market and continue to expand our business through strategic initiatives and new market development. We foster an environment where talented individuals can thrive, contribute meaningfully to business success, and build rewarding careers.
• If you are an ambitious sales professional ready to make an impact in new business development, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in joining Lion Corporation (Thailand) Limited. We look forward to reviewing your application.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SEO, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Owned Channel Content Management.
• Manage and maintain content across websites, mobile app and LINE Official Account.
• Coordinate content publishing schedules and content calendars.
• Ensure content consistency across all customer touchpoints.
• Maintain content quality, accuracy and compliance requirements.
• Coordinate deployment of banners, announcements, notifications, landing pages and customer communications.
• Website & Landing Page Content.
• Create, update and optimize website content and landing pages.
• Support acquisition campaigns through content deployment and optimization.
• Ensure product, campaign and promotional content remain up to date.
• Collaborate with SEO team to optimize content structure and discoverability.
• Mobile App Content Management.
• Manage in-app banners, feature announcements and app communication assets.
• Support feature adoption and customer engagement through effective content placement.
• Coordinate with Product and CRM teams to deploy customer communications.
• LINE Official Account Content.
• Manage LINE OA content planning and publishing.
• Coordinate rich messages, rich menus and customer communication campaigns.
• Support customer engagement and campaign activation initiatives.
• Voice of Customer (VOC) & Customer Reviews.
• Monitor customer reviews across app stores, websites and digital platforms.
• Analyze customer inquiries, feedback and complaints to identify recurring themes.
• Gather customer insights from social listening, reviews and customer interactions.
• Translate customer feedback into actionable content recommendations.
• Work with Business and Product teams to improve customer understanding and communication.
• Customer Insight & Content Opportunity Identification.
• Identify content opportunities from customer behaviour, reviews, inquiries and business priorities.
• Recommend new content topics, FAQs and educational content.
• Search behaviour.
• Customer reviews.
• Customer inquiri.
• Social listeninges.
• Product and campaign priorities.
• Content Performance Monitoring.
• Monitor content engagement and performance metrics.
• Analyze content effectiveness and recommend improvements.
• Track customer interaction trends across owned channels.
• Support reporting and performance reviews.
• Cross-functional Collaboration.
• Coordinate with Business, CRM, SEO, Product, UX/UI and Marketing teams.
• Working with agencies and external vendors where required.
• Ensure content execution aligns with business goals and customer needs.
• AI-Enabled Content Operations.
• Utilize AI tools to improve content productivity and workflow efficiency.
• Support development of AI-assisted content creation and optimization processes.
• Continuously explore new tools and best practices to improve operational effectiveness.
• Bachelor's degree in marketing, Communications, Business Administration, Digital Media or related fields.
• 2 - 5 years of experience in Content Marketing, Digital Content, Website Management, Owned Channels or related roles.
• Experience managing websites, app or LINE content.
• Experience coordinating cross-functional projects is preferred.
• Experience in financial services, insurance, fintech or digital businesses is a plus.
• Knowledge & Skills.
• Strong content planning and coordination skills.
• Understanding of customer journey and digital customer experience.
• Basic understanding of SEO and search behaviour.
• Strong analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Familiarity with AI productivity tools is preferred.
• Personal Attributes.
• Customer-centric mindset.
• Strong ownership and accountability.
• Detail-oriented and highly organized.
• Curious and proactive in seeking customer insights.
• Adaptable and open to change.
• Comfortable working in a fast-paced digital environment.