เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Service-Minded, English

ประเภทงาน:

งานประจำ

• ดูแลประสบการณ์ของคนไข้ตั้งแต่เข้ารับบริการที่คลินิก.
• ประสานงานกับ Reception และทีมพยาบาล.
• ติดตามลูกค้าผ่านระบบไลน์ของทีมแล็บ ให้ข้อมูลเกี่ยวกับการรักษาและตัวอ่อน.
• แนะนำแพ็คเกจการรักษาและให้ข้อมูลเพิ่มเติมเกี่ยวกับการรักษา.
• ดูแลและให้กำลังใจลูกค้าในกรณีผลการตรวจไม่เป็นไปตามคาด.
• ดูแลลูกค้า VIP และให้การสนับสนุนด้านจิตใจ.
• ประสานงานกับลูกค้าต่างชาติและเอเจนซี่เพื่อให้เกิดความเข้าใจตรงกัน.
• ประเมินความพึงพอใจหลังรับบริการและนำผลไปปรับปรุงการบริการ.
• เพศหญิง อายุ 24-35 ปี.
• ปริญญาตรีหากจบสาขาบริหารธุรกิจ การตลาด นิเทศศาสตร์ การจัดการ หรือสาขาที่เกี่ยวข้อง จะพิจารณาเป็นพิเศษ.
• มีประสบการณ์เกี่ยวกับงานลูกค้าสัมพันธ์ทางด้านคลินิก โรงพยาบาล.
• สื่อสารภาษาอังกฤษได้ดี มีคะแนน TOEIC ขั้นต่ำ 500 คะแนน.
• บุคคลิกหน้าตาดี มีใจรักงานบริการ มีมนุษย์พันธุ์ที่ดี.
• แก้ไขเฉพาะหน้าได้ดี มีทักษะในเข้าหาลูกค้า.
• หากมีประสบการณ์ด้าน CRM, Customer Service หรือธุรกิจสุขภาพ จะพิจารณาเป็นพิเศษ.
• ใช้เครื่องมือบน Line@/ Facebook/ Instagram ได้.
• สามารถใช้โปรแกรมคอมพื้นฐานได้ เช่น WMD,Google Calender, MS Office.
• สามารถทำงานเป็นทีมได้มีความเข้าใจลูกค้าในเชิงของความรู้สึกและอารมณ์มีทักษะในการสื่อสารและการเจรจาต่อรองยอดเยี่ยม.
• ทำไมต้องสมัครงานนี้?.
• ร่วมงานกับบริษัทที่มีชื่อเสียงในด้านการแพทย์เฉพาะทาง พร้อมโอกาสในการพัฒนาทักษะและเติบโตในสายอาชีพ พร้อมสวัสดิการที่ดีและสภาพแวดล้อมการทำงานที่เป็นมิตร.
• ค่าตอบแทนพิเศษ.
• ประกันชีวิต.
• ประกันสุขภาพ.
• เงินโบนัสตามผลงาน.
• ประกันสังคม.
• กองทุนสำรองเลี้ยงชีพ.
• Incentive รายเดือน.
• ปรับเงินเดือนประจำปี.
• โบนัสประจำปี.
• OT.
• ฝึกอบรม.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Teamwork, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Analyze customer data from surveys and feedback to identify pain points and customer language.
• Work closely with Product and Customer Success teams to continuously update product understanding during development.
• Define Value Proposition and Key Messages for each feature/package aligned with target customer segments.
• Conduct competitive positioning analysis against chatbot and CRM competitors in the market.
• Plan and drive marketing activities.
• Convert Key Messages into concrete marketing activities such as advertising campaigns, social media content, webinars, and email/broadcast feature announcements.
• Develop Go-to-Market Plans for new features or packages from pre-launch through launch to post-launch.
• Brief creative and content teams to ensure accurate and engaging feature communication.
• Collaborate with Sales team to produce sales tools including brochures, sales slides, and one-pagers that support closing deals.
• Monitor campaign and message performance including engagement, conversion, and feedback.
• Use results to refine positioning and marketing activities for continuous improvement.
• About you.
• 2-5 years of experience in Product Marketing, Marketing, or Brand in SaaS/Tech business (B2B SME experience will be given special consideration).
• Ability to learn and explain technical product features in language that general audiences understand.
• Strong writing skills in both Thai and English with ability to select keywords and key messages appropriate for target audiences.
• Experience planning and executing marketing activities including campaigns, content, and launch plans from start to finish.
• Ability to analyze data from surveys, customer feedback, and performance metrics to adjust strategy.
• Strong cross-functional teamwork with Product, Sales, Customer Success, and Creative teams.
• Experience with or familiarity with Chatbot, CRM, Omnichannel Communication, or Martech products will be given special consideration.
• About ZWIZ.AIFounded in 2017, we are an AI and Chatbot startup currently empowering over 60,000 clients across both SME and Enterprise sectors. As an official partner of Meta (Facebook) and LINE, our team has grown to nearly 50 highly driven professionals. We pride ourselves on our dynamic culture.
• Working at ZWIZ.AI.
• Hybrid Work Model: We offer a flexible schedule with 4 remote working days and 1 day in the office (Fridays). Our office is conveniently located near BTS Ari.
• Working Hours: 10:00 AM - 6:00 PM (Monday - Friday).
• Agile Startup Environment: Experience a fast-paced, high-growth environment where you will work closely with the executive team and accelerate your learning curve.
• Comprehensive Benefits & Perks.
• Performance & Longevity Bonuses: We offer mid-year and year-end bonuses based on company performance, alongside special longevity bonuses for employees reaching 3 to 10 years of service.
• Equipment Allowance: A monthly laptop depreciation allowance is provided upon successful completion of the probationary period.
• Health & Wellness: Employees receive comprehensive group health insurance (OPD up to 1,500 THB per visit and Personal Accident coverage up to 100,000 THB), as well as complimentary annual health check-ups.
• Travel Expense Reimbursement: Full reimbursement is provided for all travel and accommodation expenses incurred during client meetings or overseas assignments.
• Food & Beverage Perks: Enjoy complimentary Friday lunches, quarterly team dining events, and an unlimited supply of snacks and beverages in our office pantry.
• Employee Engagement: We foster team building through annual company outings, New Year celebrations, birthday gift vouchers, and various seasonal activities.
• Life Milestone Gifts: We celebrate with you by providing congratulatory gifts for significant life events, such as weddings and childbirth.

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• ควบคุมดูแลการขออนุญาตจัดสรรที่ดิน ยื่นจดทะเบียนอาคารชุด ออกโฉนดแปลงย่อย และการขออนุญาตก่อสร้าง (เช่น บ้าน อาคารชุด สะพาน) กับหน่วยงานราชการให้เป็นไปตามแผนงาน.
• การจัดเตรียมเอกสารและระบบสาธารณูปโภค: จัดเตรียมเอกสารสำคัญ เช่น ใบอนุญาตเชื่อมทาง ใบอนุญาตระบายน้ำ และบริหารจัดการความพร้อมของระบบไฟฟ้า-ประปา ทั้งระบบภายนอกและในครัวเรือน.
• การบริหารต้นทุนและนิติบุคคล: บริหารการลดวงเงินค้ำประกันการจัดสรรเพื่อลดค่าใช้จ่ายบริษัทฯ และร่วมมือกับฝ่ายอื่นในการจัดตั้งนิติบุคคลหมู่บ้านจัดสรร การตรวจสอบที่ดินและกฎห ...
• งานเชิงกลยุทธ์และความสัมพันธ์: จัดหาที่ดินรองรับโครงการใหม่, วิเคราะห์ทิศทางการพัฒนาสาธารณูปโภคของรัฐ และสร้างความสัมพันธ์อันดีกับหน่วยงานราชการและผู้เกี่ยวข้อง.
• ด้านงานลูกค้าสัมพันธ์ (CRM & Community Management)วางกลยุทธ์และระบบความสัมพันธ์.
• กำหนดเป้าหมายและแผนงานฝ่ายลูกค้าสัมพันธ์ให้สอดคล้องกับบริษัทฯ สร้างระบบดูแลและให้คำแนะนำเพื่อสร้างความจงรักภักดี (Loyalty) ของลูกค้าต่อองค์กร.
• จัดการเรื่องร้องเรียน: บริหารจัดการและประสานงานแก้ไขข้อร้องเรียนของลูกค้า เพื่อสร้างความพึงพอใจสูงสุด.
• บริหารชุมชนและสาธารณูปโภค: ควบคุมดูแลการปฏิบัติงานของเจ้าหน้าที่บริหารชุมชน เจ้าหน้าที่สโมสร และระบบรักษาความปลอดภัย (รปภ.) ของโครงการ.
• การเงินและการจัดเก็บค่าใช้จ่าย: บริหารระบบเบิก-จ่ายค่าบริการสาธารณะของโครงการ และบริหารการจัดเก็บค่าบริการสาธารณะจากลูกค้าที่ค้างชำระหรือลูกค้าที่โอนครบ 3 ปี.
• ฐานข้อมูลและการประเมินผล: บริหารจัดการฐานข้อมูลลูกค้าให้เป็นปัจจุบัน และติดตามประเมินผลความพึงพอใจในงานบริการและกิจกรรมต่างๆ.
• การจัดตั้งนิติบุคคล: บริหารจัดการให้มีการจัดตั้งนิติบุคคลหมู่บ้านจัดสรรตาม พ.ร.บ. 2543 ให้สำเร็จตามนโยบาย.
• ประสบการณ์และการศึกษา.
• ระดับการศึกษา: ปริญญาตรีขึ้นไป ในสาขานิติศาสตร์, รัฐศาสตร์, บริหารธุรกิจ, การจัดการ หรือสาขาอื่นที่เกี่ยวข้องกับธุรกิจอสังหาริมทรัพย์.
• ประสบการณ์ทำงาน: มีประสบการณ์ในสายงานพัฒนาอสังหาริมทรัพย์ ระดับบริหารจัดการอย่างน้อย 7-10 ปีขึ้นไป โดยต้องผ่านงานด้านการประสานงานราชการที่ดิน หรือการบริหารงานลูกค้าสัมพันธ์/บริหารชุมชนหลังการขาย มาโดยตรง.
• ความรู้และความเชี่ยวชาญ.
• ความรู้ด้านกฎหมายอสังหาริมทรัพย์: มีความรู้ความเข้าใจเกี่ยวกับ พ.ร.บ. จัดสรรที่ดิน, กฎหมายผังเมือง, กฎหมายควบคุมอาคาร และ พ.ร.บ. นิติบุคคลหมู่บ้านจัดสรร 2543.
• ความเชี่ยวชาญในกระบวนการราชการ: เข้าใจขั้นตอนการยื่นขอใบอนุญาตต่างๆ เช่น การเชื่อมทาง, การระบายน้ำ, การขออนุญาตก่อสร้าง และกระบวนการแบ่งแยกโฉนด.
• การบริหารจัดการงานบริการชุมชน: มีความรู้ในระบบการจัดการนิติบุคคล การควบคุมพนักงานรักษาความปลอดภัย (รปภ.) และการบริหารระบบสาธารณูปโภคในโครงการ.
• การจัดการฐานข้อมูลและงบประมาณ: มีทักษะการบริหารงบประมาณรายรับ-รายจ่าย (ค่าบริการสาธารณะ) และการจัดการระบบข้อมูลลูกค้า.
• ทักษะความสามารถส่วนบุคคล.
• ทักษะการเจรจาต่อรองและการสร้างความสัมพันธ์: มีวาทศิลป์และความสามารถสูงในการสร้าง Connection และความสัมพันธ์ที่ดีกับหน่วยงานราชการและกลุ่มลูกค้า.
• ทักษะการบริหารจัดการความขัดแย้ง: สามารถควบคุมอารมณ์และแก้ไขสถานการณ์เฉพาะหน้า รวมถึงบริหารจัดการข้อร้องเรียนเชิงลบจากลูกค้าให้เปลี่ยนเป็นความพึงพอใจได้.
• ความเป็นผู้นำและการบริหารทีม: มีทักษะในการสร้างแรงจูงใจ พัฒนาศักยภาพทีมงาน และประเมินผลงานของบุคลากรภายใต้บังคับบัญชาได้อย่างเป็นธรรม.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Salesforce, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• CX Lead Generation & Pipeline Support.
• Outreach & Prospecting: Run multi-channel outreach to identify and qualify prospect brands, pinpoint key decision makers in each account, and send targeted messages and emails to secure first-meeting opportunities.
• Pre-Research & Opportunity Mapping: Research prospects from the outreach target list, summarize the key points that signal selling opportunities, and support ongoing client meetings as needed.
• MQL Nurturing: Own the follow-up process for Marketing Qualified Leads (MQLs) generated from Merkle's global events and CX insight reports (e.g., CX Imperatives).
• Cadence Management & Database Maintenance: Maintain lead nurturing sequences and CRM records for prospects interested in CX/MarTech, CRM, loyalty, and personalization, and run cadences per the BD Director's strategy.
• Event Support: Assist with CX event coordination and lead capture initiatives.2. Client Engagement & Solution Pitching.
• CX Solution Support: Support the BD Director in showing how our data-driven approach builds better customer experiences.
• Consultative Presentation: Present MarTech and CX solutions to clients in both English and Thai, focusing on how we design and build seamless end-to-end customer journeys.
• Market Insight: Stay current on global and local CX trends to act as a knowledgeable advisor during early client interactions.
• Stakeholder Coordination: Schedule and coordinate meetings between prospects and senior team members, write meeting minutes, summarize key points, and share follow-up notes with both clients and the internal team.
• Sales Operations & Legal Coordination.
• Documentation Management: Handle the end-to-end process for sales-related legal documents (NDAs, SOWs, Service Agreements) across CX pitching.
• Contract Oversight: Manage the internal approval process to keep the legal foundation of our client partnerships secure and efficient.
• CRM Hygiene: Keep accurate records of the CX sales funnel to provide clear data for growth forecasting.
• Reporting: Compile weekly and monthly pipeline summaries and lead status reports.
• Bachelor's degree in business, Marketing, Communications, or related field.
• 1-3 years experience in Client Success, Business Development, Sales, or Consulting.
• Experience in Customer Experience (CX), MarTech, CRM, or a data-driven agency environment is highly preferred.
• Strong verbal and written skills in English and Thai.
• A proactive "hustler" mentality combined with an understanding of how to build long-term customer relationships.
• High attention to detail regarding legal documents and internal administrative workflows.
• Familiarity with CRM tools (Salesforce/HubSpot) and CX technology stacks is a plus.
• Bangkok.
• Dentsu Cxm.
• Full time.
• Permanent.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Develop and execute marketing strategies to drive membership acquisition, engagement, and retention for M GEN and M PASS.
• Plan and manage end-to-end marketing campaigns, promotions, and member-exclusive benefits.
• Create customer-centric campaigns that enhance the member experience and increase loyalty.
• Analyze customer behavior, market trends, and campaign performance to identify insights and business opportunities.
• Utilize customer data and analytics tools to support marketing decisions and optimize campaign effectiveness.
• Define customer segmentation and develop targeted marketing initiatives based on customer needs and preferences.
• Collaborate with Digital Marketing, CRM, Operations, and external partners to deliver integrated marketing campaigns.
• Monitor campaign performance, prepare reports, and recommend improvement plans to achieve business objectives.
• Bachelor's degree in Marketing, Business Administration, or related field.
• At least 5 years of experience in Marketing, CRM, Loyalty Program, Product Marketing, or Campaign Management.
• Strong analytical skills with the ability to translate data into actionable marketing insights.
• Hands-on experience with marketing analytics tools such as Excel, Power BI, Tableau, Google Analytics, or similar platforms.
• Creative mindset with strong project management and communication skills.
• Experience in membership, subscription, entertainment, retail, or lifestyle business is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Social media, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Identify and pursue new sales opportunities, and deliver presentations demonstrating Cartrack' products and solutions.
• Identify and build strong relationships with car dealers, car accessories dealers, and other relevant OEM dealer partners.
• Exceed sales targets with a focus on generating new business and developing existing customers.
• Conduct thorough needs analysis on client requirements with tailor-made pricing structure/deals.
• Acquire new customers by cold caling, networking, and using various Social Media platforms.
• Monthly sales forecast preparation and submission.
• Use CRM to ful potential to report, measure and control sales inputs and outcomes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, Leadership Skill, Customer Relationship Management (CRM), English, French

ประเภทงาน:

งานประจำ

• Support the Store Manager in overall store management including sales, customer service, operations, product, and team performance.
• Ensure daily operations are executed according to brand standards: stock management, security, grooming, CRM, after-sales service, and store maintenance.
• Lead by example on the sales floor to ensure smooth day-to-day operations and support team members as needed.
• Act as Store-In-Charge when the Store Manager is absent.
• Sales Performance & Customer Service.
• Drive individual and team sales performance to achieve or exceed targets.
• Coach and motivate the sales team to deliver an exceptional, personalized customer experience.
• Lead and implement initiatives to grow and retain a strong client base, including developing VIP clients and acquiring new customers.
• Support and encourage clienteling initiatives and CRM activities across the team.
• Stay informed of market trends and provide relevant insights and buying feedback to the Store Manager.
• Monitor product sell-through to optimize inventory performance and seasonal sell-out.
• People Development & Team Management.
• Supervise, coach, and mentor sales staff through regular performance feedback, goal setting, and on-the-job development.
• Conduct regular floor observations, coaching sessions, and morning briefings.
• Foster a strong team spirit based on trust, mutual respect, discipline, and brand values.
• Ensure the team receives regular training in customer service, product knowledge, and selling techniques.
• Assist in organizing team activities and maintaining team morale.
• Handle basic disciplinary issues and escalate to the Store Manager or HR when necessary.
• Minimum 3-5 years of relevant management experience in luxury retail, fashion, or similar customer-facing industry.
• Fluent in English. French is a plus.
• Passionate about fashion, craftsmanship, and luxury service.
• Strong leadership, interpersonal, and communication skills.
• High level of professionalism, integrity, and discretion.
• Proficient in Microsoft Office and CRM systems.
• Flexibility to work retail hours, including weekends and public holidays.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, Flash, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• E Commerce Coordinator.
• 1. Campaign & Promotion Execution.
• Campaigns and Promotions Execution: assist in executing platform campaigns and promotions: Flash Sales, Mega Campaigns (9.9/11.11/12.12), Brand Days, bundles, free-shipping campaigns, etc.
• Campaigns and Promotions Accuracy and Effectiveness: Ensure campaign mechanics, discount structures, and promo banners are correctly implemented on each platform.
• Stakeholders Coordination: Coordinate with e-commerce enablers/agencies and Supply Chain to ensure stock availability, on-time order fulfillment and platform compliance.
• 2. Platform Operations & Maintenance.
• Day-to-day management: support the E Commerce Manager in day to day management of key platforms (Shopee, Lazada, TikTok Shop) - listings, pricing, product content, banners, GWP and promotion setup.
• Ensure product listings/product information/master data are accurate and up to date (titles, descriptions, images, pricing, stock).
• Stock management and updates: coordinate with the supply chain and warehouse teams to maintain healthy stock levels, prevent out of stock issues, and provide weekly inventory updates.
• Product configuration: update product configuration on a regular basis.
• 3. Performance Monitoring & Analytics.
• Performance tracking: monitor and track platform KPIs (traffic, conversion, ratings, sell-out).
• Performance reporting: prepare regular performance reports and dashboards for the E Commerce Manager.
• Highlight issues or opportunities (e.g., top selling SKUs, under performing products, promo effectiveness/analysis).
• Marketing Coordinator.
• 1. Brand & Campaign Support (OTC channels).
• Campaign brief: prepare campaign briefs (in line with the overall brand and marketing plans and strategies defined by the Brand Manager) and consolidate feedback from stakeholders.
• Campaign and promotional materials development: coordinate with agencies, designers, copywriters and internal teams to develop campaign and promotional materials (brochures, banners, videos, POSM, etc.) follow brand guidelines.
• Marketing materials review and proof reading: review and proofread marketing materials to ensure accuracy and consistency of messaging before submitting them to the Brand Managers for final approval.
• Campaign execution: support execution of brand marketing plans and promotional campaigns across online and offline channels in line with the overall brand and marketing plans and strategies defined by the Brand Manager.
• Campaign monitoring: monitor campaign timelines and ensure all deliverables are completed on schedule.
• 2. Performance Tracking & Reporting (OTC channels).
• Markeing performance tracking: assist in tracking key marketing KPIs (e.g., reach, engagement, conversion, campaign performance) and maintaining organized documentation of marketing activities.
• Campaign performance reporting: compile campaign performance reports, consolidate data, and provide basic insights for the Brand Manager.
• Post-campaign reviewing: support post campaign reviews and document best practices and key learnings for future campaigns.
• E Commerce and Marketing General operations.
• 1. Customer Experience & Coordination.
• Customer ratings and reviews monitoring: monitor customer ratings and reviews on platforms and flag recurring issues.
• Shopper experience management: coordinate with customer service, logistics, and sales teams to improve the end to end shopper experience.
• Customer retention and loyalty management: support initiatives to enhance retention and loyalty (CRM activities, member deals, re targeting campaigns).
• Customer inquiry and complaint management: monitor and coordinate responses to customer inquiries/complaints with relevant teams (CS, Quality complain, etc.).
• 2. Other Operation and Ad-hoc Tasks.
• Manage Return order (RO) tracking with distributor.
• Handle urgent operational requests from marketing and e commerce teams (e.g., price changes, banner updates, or emergency campaign adjustments).
• Provide general administrative support, including meeting and events preparation, documentation, and follow up actions related to marketing and e commerce initiatives.
• Undertake other related tasks assigned by management to ensure smooth execution of marketing and online activities.
• Key Competencies.
• Understanding of e-commerce platform management and digital marketing.
• Strong project and campaign coordination skills.
• Data-driven reporting capability and analytical mindset.
• Effective cross-functional communication with Sales, Marketing, Regulatory/RA, Supply Chain and external agencies.
• Customer service mindset, high attention to detail and accuracy.
• Good command of English and proficiency in MS Office (especially Excel).
• Bachelor's degree in Marketing, Business Administration or a related field.
• 2-3 years of experience in e-commerce operations, digital marketing, or marketing coordination (experience in FMCG or healthcare is an advantage).
• Hands-on experience with e-commerce seller platforms (e.g., Shopee, Lazada, TikTok Shop Seller Center) preferred.
• เงินเดือนเดือนที่ 13.
• ประกันสุขภาพ / ประกันชีวิต/ ประกันอุบัติเหตุ / ประกันทุพพลภาพ / ประกันสังคม.
• กองทุนสำรองเลี้ยงชีพ.
• ทันตกรรม และ ตรวจร่างกายประจำปีที่เหมาะสมกับเพศ และ วัย.
• เวลาการทำงานที่ยืดหยุ่น (Flexible hour).
• Happy Friday (ชั่วโมงการทำงานสั้นลงทุกวัน ศุกร์ ของสัปดาห์ เลิกงาน 4 โมงเย็น).
• วันหยุดพักผ่อนประจำปี (พักร้อน).
• วันหยุดพักผ่อนตามประเพณี และวันหยุดอื่น ๆ ตามนโยบายของบริษัท.
• วันหยุดในวันเกิด (Birthday leave).
• Flexible health benefit allowance.
• We Care: มุมผลไม้ ขนม และ เครื่องดื่มฟรีที่ออฟฟิศสำนักงาน.
• งานกิจกรรมสังสรรค์สำหรับพนักงานในโอกาสต่าง ๆ.
• กระเช้า/Gift voucher เยี่ยมคลอด และ เยี่ยมไข้.
• เงินช่วยเหลือการจัดการงานศพ.
• หลักสูตรพัฒนาทักษะของพนักงาน.
• อื่น ๆ.
• https://www.stada.com/.
• STADA (Thailand) Co., Ltd.
• 8 T-One Building, 14th Floor, Unit 1405, Soi Sukhumvit 40, Sukhumvit Road,.
• Phraka-nong, Klong-Toei, Bangkok 10110, Thailand.

ทักษะ:

Problem Solving, Customer Relationship Management (CRM), Mandarin, English

ประเภทงาน:

งานประจำ

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.
• KNOWLEDGE AND SKILLS.
• Passion for human relations and sales.
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Being able to work in team as well as alone.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.
• Good communication in English and Mandarin.
• Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
• Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

ทักษะ:

Project Management, Microsoft Office, Problem Solving, Data Analysis, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
• Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
• Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
• Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
• Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
• Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
• Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
• Documentation: Prepare detailed reports on trials, technical findings, and recommendations.
• Who are You?.
• Customer-Centric: You are committed to understanding customer needs and delivering value-added solutions.
• Analytical Thinker: You approach technical challenges logically and make data-driven decisions.
• Clear Communicator: You can explain complex technical concepts in a way that is easy to understand.
• Collaborative: You work effectively across teams and build strong relationships internally and externally.
• Adaptable: You thrive in a dynamic environment and can manage multiple priorities.
• What competencies will you need?.
• Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
• Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
• Project Management: Ability to manage technical projects and trials from start to finish.
• Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
• Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
• We are Offering.
• As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Market Research, Leadership Skill, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Develop and implement comprehensive enterprise sales strategies to achieve and exceed revenue targets for the GrabForBusiness segment.
• Lead, mentor, and motivate a sales team to deliver performance and foster a culture of continuous improvement.
• Identify, prospect, and close enterprise-level accounts through strategic and consultative selling approaches.
• Manage complex sales cycles and negotiate contracts with C-suite executives and main decision-makers.
• Analyze market trends, competitive landscape, and customer to inform business strategy and identify growth opportunities.
• Build partnerships with enterprise clients, ensuring customer satisfaction and long-term account retention.
• Develop accurate sales forecasts, monitor pipeline health, and provide regular performance reporting to senior management.
• Collaborate with product, marketing, and operations teams to align sales efforts with organizational goals.
• Conduct market research to position GrabForBusiness in the enterprise segment.
• Represent GrabForBusiness at industry events, conferences, and client meetings to enhance brand visibility and credibility.
• Understand the prospect's needs and market solutions which align to those needs.
• What Essential Skills You Will Need.
• Minimum 5 years of enterprise sales experience in B2B environments, with experience exceeding sales targets.
• Demonstrated expertise in discovering core prospect pain points, validating critical business issues, and driving high-stakes deal execution.
• Familiar with talent development and driving team performance to exceed sales targets.
• Proficiency with CRM platforms and sales analytics tools.
• Grounded in market intelligence and commercial awareness.
• Experience in sales forecasting, pipeline management, and revenue optimization.
• Deep familiarity with SEA business practices and market trends.
• Expertise in managing and closing Enterprise deals within the tech and services space.
• Experience establishing and expanding sales operations across emerging markets.
• Life at Grab.
• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
• What We Stand For at Grab.
• We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

ทักษะ:

Analytical Thinking, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Deliver outstanding customer support via phone calls, chats, and emails;.
• Build strong and lasting customer relationships;.
• Keep up with evolving tools and technology;.
• Handle sensitive customer data with care and security;.
• Apply the latest and greatest customer happiness practices;.
• Maintain deep understanding of client solutions and meet KPI;.
• Communicate with developers and cross-functional specialists.
• What you need.
• Excellent English skills (C1 for both spoken and written);.
• At least 6 months of experience in a customer support role;.
• Strong analytical thinking and research skills;.
• Experience in travel industry;.
• Positive, proactive and responsible attitude;.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
• Experience in hospitality or logistics;.
• Experienced with Zendesk or highly experienced with another CRM;.
• Experience with tickets.
• Flexible schedule;.
• Opportunity to cooperate fully remotely;.
• Inclusive international environment;.
• Compensation in USD;.
• Rewards for referring friends;.
• Balance between project workload and personal time, but also - internal health policy;.
• Responsive leadership interested in your development and long-lasting cooperation;.
• Greenhouse conditions for self-development;.
• A culture built on trust, with no time-tracking requirements.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
• You can learn more.
• and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
• So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!.
• Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
• Know someone perfect for the role? Refer them and get rewarded!.
• We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
• Internal job code: 1XB.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Manila, Philippines (Hybrid).
• Full-time.
• Workplace: hybrid.
• Join Our Team as a Senior Market Development Manager!.
• This isn't your typical AE role.
• As a Senior Market Development Manager (Senior MDM) at AccelerAsia, you'll help fast-growing enterprise technology companies from Europe and North America break into Southeast Asia and win their first landmark customers in the region.
• Instead of inheriting an existing pipeline, you'll shape go-to-market strategies, open up new conversations, and close lighthouse deals in untapped markets. You'll work side-by-side with a Market Development Executive (MDE) who supports you across the full sales cycle, not just top-funnel.
• While this role demands autonomy, you won't be on your own. You'll be supported by an experienced Team Lead and a regional leadership team with deep enterprise sales expertise across Southeast Asia. You'll move fast, learn quickly, and stretch yourself.
• If you've got a background in enterprise software sales and are looking to go beyond a traditional AE track, into something more entrepreneurial, hands-on, and meaningful, this could be a fit. It's intense, fast-moving, and not for everyone. If you are hungry to learn, work directly with senior leadership at the global headquarters of disruptive enterprise technology companies, and gain skills far beyond a typical sales role, this might be the most exciting chapter of your career yet.
• Work as part of a close-knit team with an MDE who will support you in developing the pipeline and a Team Lead who will provide strategic direction, coaching, and regional expertise. Together, you'll develop and refine the market entry strategy. This is a team sport, not a solo mission.
• Define the Market: You won't just be entering a known market; you'll help define it. You'll be responsible for identifying the right verticals, messages, and partners to establish our client's presence in Southeast Asia.
• Own Revenue Generation: You'll be responsible for driving overall revenue. You are expected to develop opportunities, support pipeline generation through hosting targeted events, attending industry conferences, opening up partner channels through partners.
• You are a builder. You want to create and build markets, not just operate in them. You're excited by the unknown and ready to carve out something new.
• You are a hunter. You know that generating and closing opportunities with large enterprises is not easy and it takes persistence - but you have that in spades.
• You're driven by how technology improves business. You're commercially and intellectually curious about how technology can solve real operational problems, unlock new capabilities, and drive business growth. You focus less on trends and more on practical applications. You think about how innovation can streamline processes, improve decision-making, or expand what a business can achieve.
• You're open and adaptable across cultures. You're motivated to work with people from diverse backgrounds across Europe, North America, and Southeast Asia. You see cross-cultural collaboration not just as a challenge, but as an opportunity to grow faster, elevate your thinking, and expand your toolkit for working with different people. Ideally, you've had some experience in this already, but more importantly, you believe this exposure will help you thrive.
• You're curious and you learn fast. You have the ability to acquire understanding & absorb information rapidly, and apply it to the work.
• You are a challenger. You don't settle for "the way things are". You question assumptions, push boundaries, and welcome debate to get to better outcomes.
• You are resilient. Setbacks don't throw you. You adapt, stay proactive, and keep finding new ways forward.
• You are supportive. You want your teammates to succeed just as much as you want to succeed. You collaborate, share, and step up when it counts.
• You bring energy. You show up with enthusiasm and drive, not just for your own goals, but for your team and clients too.
• Hard Skills & Experience Snapshot.
• Minimum of 5 years in B2B enterprise sales, preferably in SaaS.
• Proven success in building, maintaining, and closing opportunities.
• Experience selling across multiple ASEAN markets.
• Proficient with CRM platforms (ie. Hubspot) and sales enablement tools (ie. LinkedIn Sales Navigator, Apollo).
• Exceptional verbal and written communication skills. You enjoy pitching and discovery, You are eloquent and able to think (and speak) on your feet.
• What We Offer.
• We offer a competitive salary, uncapped commission, and a structured, but flexible career path to help you grow fast.
• Since 2010, AccelerAsia has launched 80+ fast-growing enterprise tech companies from Europe and North America expand into APAC. We're known not just for delivering results, but for developing talent; many of our alumni now lead teams at top tech firms, scale-ups, or run their own ventures.
• You'll join a real-world bootcamp for scaling disruptive tech into new markets, with exposure to a range of domains, from MarTech and cybersecurity to AI and beyond. This gives you the chance to deepen your expertise or pivot into new areas as you grow.
• You'll work with exciting global tech, supported by a sharp, experienced team in a high-performance, low-politics environment where we push each other to succeed and have a lot of fun doing it.
• Unlimited Annual Leave.
• Hybrid Working Arrangement.
• Health Insurance.
• Team Activities.
• Annual Team Overseas Offsite.
• Phone Allowance.
• Laptop (Apple MacBook Air).
• Apply.
• Apply at AccelerAsia](https://apply.workable.com/accelerasia/j/93C4407009/apply).

ทักษะ:

Database Development, Negotiation, Data Entry, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Conduct field surveys and collect information from retailers, workshops, service centers, dealers, and relevant outlets.
• Collect key information such as outlet type, segment (2W/4W), brands sold, product range, SAE grade, API specification, package size, and price range.
• Verify and regularly update outlet information to ensure accuracy, completeness, and up-to-date data.
• Prepare market mapping by area, province, and customer segment.
• Competitor & Market Intelligence.
• Collect information on competitor pricing, promotions, product specifications, and distribution activities.
• Monitor popular brands, products, and lubricant specifications in each market area.
• Gather information on customer behavior, preferences, and market demand.
• Prepare price benchmarking and competitor analysis to support sales strategy development.
• Customer & Outlet Database Development.
• Identify and collect information on potential customers, workshops, retailers, dealers, and distributors.
• Categorize outlets and customers by type, segment, area, and business potential.
• Expand the number of potential outlets and customers in the company database.
• Maintain accurate and up-to-date customer and outlet information in the CRM / Customer Database.
• Identify high-potential outlets and convert qualified prospects into sales opportunities.
• Market Visit & Sales Development.
• Plan and conduct regular market visits in Bangkok and BMR, with occasional visits to other provinces as assigned.
• Approach prospective customers, workshops, retailers, and dealers to introduce and promote Pertamina Lubricants products.
• Develop relationships with new and existing customers to expand PERTAMINA FASTRON and PERTAMINA ENDURO distribution.
• Present product information, promotions, pricing, and commercial programs to potential customers.
• Follow up with prospective customers and support the conversion of sales opportunities into actual orders.
• Record market visit results and collect feedback from distributors and outlets regarding products, prices, promotions, and customer requirements.
• Monitor product availability, brand visibility, and competitor presence at points of sale.
• Sales & Account Management.
• Achieve assigned sales volume, revenue, outlet development, and distribution targets.
• Support the Sales Domestic team to generate sales orders from assigned customers and market areas.
• Maintain regular contact with existing customers to encourage repeat orders and identify additional sales opportunities.
• Follow up on customer inquiries, quotations, promotions, product availability, and order status.
• Coordinate with the Sales Team and relevant internal departments to support order fulfillment and customer requirements.
• Develop new customers and increase product penetration within assigned territories.
• Monitor customer sales performance and propose actions to improve sales volume and product movement.
• Support promotional activities, product campaigns, and other sales programs implemented by the company.
• Database Management & Reporting.
• Record and update market and sales information in the company CRM / Customer Database.
• Maintain Outlet, Customer, Competitor, Product, and Price Databases.
• Record customer visits, sales opportunities, follow-up actions, and sales progress in the CRM.
• Prepare weekly and monthly Market Visit and Sales Activity Reports.
• Summarize market information related to market coverage, product preferences, pricing, competitor activity, and potential sales opportunities.
• Present key market findings, sales opportunities, and recommended actions to management.
• High Vocational Certificate (ปวส.) or higher in Business Administration, Marketing, Sales, Automotive, or related fields. Fresh graduates are welcome; experience in sales, automotive products, lubricants, spare parts, workshops, or related businesses will be an advantage.
• Able to travel within Bangkok, and Bangkok Metropolitan Region area.
• Comfortable with field sales, customer visits, prospecting, and approaching new customers.
• Able to work independently in the field.
• A valid driving license is required.
• Basic proficiency in Microsoft Excel, CRM systems, and data entry.
• Good communication, interpersonal, presentation, and negotiation skills.
• Target-oriented, proactive, responsible, well-organized, and willing to learn.
• Benefit.
• Incentive based on KPI.
• Flexible working hours.
• Travelling Allowance (Depends on position).
• Birthday Party.
• Annual Leave 17 days per year.
• Tax company issued.
• Social Security.
• Public holiday (more than 13 Days per year).

ทักษะ:

Automation, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Reach out to new potential clients through cold calling, email, and LinkedIn communication.
• Identify market potential in sectors such as government projects, mining, and industrial automation.
• Generate new leads through proactive prospecting and CRM management.
• Prepare commercial offers and ensure contracts are signed to achieve assigned sales goals.
• Build and maintain long-term relationships with customers through frequent communication and visits.
• Represent Teltonika at exhibitions, conferences, and client meetings.
• Collaborate with product specialists and technical teams to deliver tailored solutions.
• Good English language skills (both spoken and written), as it will be your primary working language.
• Strong motivation to work in B2B sales (sales experience will be considered an advantage).
• Organized, results-oriented and challenge-driven personality.
• Ambition to generate substantial earnings by conquering foreign markets with an innovative product.
• Willingness to travel abroad.
• Fluency in both English and Thai is essential for this role.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Teamwork, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Work with application equipment to provide solutions to enhance customer adhesive related processes Responsible for products application / technical training and coaching of field sales forces and customers.
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members.
• Promote internally SBU innovations and best learnings cross accounts.
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
• Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
• Reports quality issues / customes claims to relevant parts of the organization (incl. CCMS/CAPRIS) Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
• What makes you a good fit.
• Bachelor's degree in Engineering, Material Science, Chemistry or Physics.
• Minimum 5 years of relevant experience (preferred), E-mobility technology knowledge and adhesive experience background.
• Strong technical expertise with solid problem-solving capability.
• Ability to deliver customer-focused solutions and support technical projects.
• Good communication, teamwork, and time management skills.
• Good command of English and Chinese would be an advantage.
• Some perks of joining Henkel.
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
• Diverse national and international growth opportunities.
• Global wellbeing standards with health and preventive care programs.
• Gender-neutral parental leave for a minimum of 8 weeks.
• Employee Share Plan with voluntary investment and Henkel matching shares.
• Medical Coverage for employees and eligible dependents.
• Provident Fund.
• Annual Physical Examination for employees.
• Discounts on company products.
• At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
• Thailand, Chon Buri, Sriracha Chonburi.
• [email protected].
• Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
• As long as the vacancy is listed on our Career Site, we are happy to receive your application.
• If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
• How is work at Henkel.
• เกี่ยวกับ Henkel.
• ด้วยมรดกอันแข็งแกร่งที่สืบทอดมายาวนาเกือบ 150 ปี เราปรับแนวคิดใหม่และปรับปรุงคุณภาพชีวิตในทุกๆวัน เพื่อวันนี้และเพื่อคนรุ่นต่อๆ ไป ผ่านแบรนด์นวัตกรรมและเทคโนโลยีที่ยั่งยืนของเรา ตลอดทีมงานของเราทั่วโลก.
• เฮงเค็ลครองตำแหน่งผู้นำทั้งในธุรกิจอุตสาหกรรมและสินค้าอุปโภคบริโภค กลุ่มผลิตภัณฑ์ของเราประกอบด้วยผลิตภัณฑ์ดูแลเส้นผมที่มีชื่อเสียง น้ำยาซักผ้า น้ำยาปรับผ้านุ่ม กาว ยาแนว และเคมีภัณฑ์เพื่อการเตรียมพื้นผิว.
• นี่คือ Henkel.
• คำถามที่ถามบ่อย.
• ฉันสนใจหลายงาน ฉันสามารถสมัครหลายตําแหน่งพร้อมกันได้หรือไม่?.
• ได้ - เพียงกรอกโปรไฟล์ของคุณในระบบใบสมัครงานออนไลน์ของเรา เมื่อโปรไฟล์ออนไลน์ของคุณเสร็จสมบูรณ์ คุณจะสามารถสมัครได้หลายตําแหน่ง.
• การสมัครงานเขียนมาเป็นภาษาอังกฤษ - ฉันควรเขียนสมัครงานเป็นภาษาอังกฤษด้วยหรือไม่?.
• ถูกต้อง เนื่องจากเฮงเค็ลเป็นบริษัทระหว่างประเทศ คุณจะทํางานร่วมกับเพื่อนร่วมงานจากทั่วทุกมุมโลกและภาษาอังกฤษเป็นภาษาทางการของบริษัท 'กฎ' คือ: โปรดเขียนใบสมัครงานเป็นภาษาเดียวกับโฆษณารับสมัครงาน.
• ฉันจะได้รับ feedback ในระหว่างขั้นตอนการสมัครเกี่ยวกับสถานะของใบสมัครของฉันหรือไม่.
• แต่ละตําแหน่งที่เปิดในเฮงเค็ลนั้นไม่เหมือนใครและการหาผู้สมัครที่เหมาะสมเป็นสิ่งสําคัญสําหรับทั้งผู้สมัครที่ได้รับการว่าจ้างและเฮงเค็ล เราต้องการให้แน่ใจว่าทั้งผู้สมัครและบริษัท เหมาะสมกัน เราจะให้ข้อเสนอแนะแก่ผู้สมัครตลอดกระบวนการทั้งหมด.
• ฉันจะติดต่อใครหากมีคําถามเกี่ยวกับใบสมัครงานของฉัน.
• ทีมสรรหาบุคลากรของเราจะช่วยคุณในทุกคําขอเกี่ยวกับใบสมัครของคุณ ติดต่อทีมงานได้ที่นี่.
• ดูคำถามที่พบบ่อยทั้งหมด.

ทักษะ:

Analytical Thinking, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Deliver outstanding customer support via phone calls, chats, and emails;.
• Build strong and lasting customer relationships;.
• Keep up with evolving tools and technology;.
• Handle sensitive customer data with care and security;.
• Apply the latest and greatest customer happiness practices;.
• Maintain deep understanding of client solutions and meet KPI;.
• Communicate with developers and cross-functional specialists;.
• Excellent English skills (C1 for both spoken and written);.
• At least 6 months of experience in a customer support role;.
• Experienced with Zendesk or highly experienced with another CRM;.
• Strong analytical thinking and research skills;.
• Experience in travel industry;.
• Positive, proactive and responsible attitude;.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload);.
• Experience in hospitality;.
• Flexible schedule.
• Opportunity to cooperate fully remotely;.
• Inclusive international environment;.
• Compensation in USD;.
• Rewards for referring friends;.
• Balance between project workload and personal time, but also - internal health policy;.
• Responsive leadership interested in your development and long-lasting cooperation;.
• Greenhouse conditions for self-development;.
• A culture built on trust, with no time-tracking requirements;.
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
• You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
• So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!.
• Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
• Know someone perfect for the role? Refer them and get rewarded!.
• We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

ทักษะ:

Microsoft Office, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Bangkok, Thailand.
• Full-time.
• Workplace: on_site.
• Department: Customer Service.
• Company Overview.
• CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
• Reporting Line: Reports directly to the Head of Customer Support.
• Location: BKK, Thailand.
• General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information.
• about the company's products, services, and trading platforms.
• Effectively manage company communication channels, including live chat, emails, and phone calls.
• Identify and assess customers' needs to ensure a high level of satisfaction.
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
• Provide timely and accurate support to clients within the specified time frame.
• Maintain and update CRM records with all customer interactions and actions taken.
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
• Work independently as well as collaboratively in a team environment.
• Adhere to standard operating procedures and company policies at all times.
• Proven experience in a customer support or client service role.
• Previous experience or background in Forex trading or the financial markets is a strong advantage.
• Excellent command of English and Thai both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong phone communication skills with active listening abilities.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication, problem-solving, and presentation skills.
• Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).
• Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.
• Competitive Salary along with KPI Bonus.
• Night Shift Allowance.
• Growth Opportunities.
• Collaborative Team.
• Apply.
• Apply at CXM Direct LLC](https://apply.workable.com/cxmdirect/j/052C230381/apply).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Drive Business Growth: Find, approach, and pitch AnyMind's AI Live Streaming solutions to brand clients and key decision-makers.
• Execute Sales Plans: Build a strong sales pipeline and create customized, data-backed proposals to achieve quarterly revenue targets.
• Conduct Commercial Evaluation: Run basic feasibility studies and profit-and-loss (P&L) projections to set up profitable contracts for both brands and AnyMind.
• Nurture Brand Partnerships: Act as a main point of contact during onboarding, build deep-rooted relationships with brands, and proactively look for upsell opportunities.
• Collaborate Cross-Functionally: Work closely with internal Operations, Technical, and Platform teams to ensure smooth live stream execution and remove any strategic bottlenecks for clients.
• Optimize via Data Insights: Manage accurate sales data and forecasting in HubSpot CRM, while using e-commerce metrics to help brands continuously improve their live streaming performance.
• Who You Are.
• Bachelor's degree in Business Administration, Marketing, Digital Media, or a related field.
• At least 3 years of proven experience in Sales, Business Development, or Account Management specifically within E-commerce, Social Commerce or Digital Agency spaces.
• Solid understanding of TikTok Shop and Shopee live streaming dynamics, with a strong interest and enthusiasm for AI technology.
• Proficient in English for cross-border alignment and internal reporting.
• Why You'll Love It.
• Advanced AI tools for all positions.
• Creative office at Emporium Tower.
• Competitive Salary.
• Performance Review (2 times per year).
• Annual Performance Bonus.
• Annual Paid Leave.
• Marriage, Compassionate, and Parental Leaves.
• Health Insurance.
• Social Security.
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD).
• TGIF and other fun events at office.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Negotiation, Recruitment, YouTube, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Managing a portfolio with of outstanding receivables through persistent follow-ups and prompt dispute resolutions.
• Recover overdue payments from partners via calls and emails.
• Be responsible for meeting and exceeding the assigned collections rate and outreach targets.
• Establish contact with hotel owners/management personnel directly. You should be able to negotiate well and ensure prompt collection of outstanding balances while keeping the relationship intact.
• Provide all needed support to our partners to make timely payments.
• Monitor, update, and manage invoice statuses in the CRM system.
• Respond to partner inquiries via email within requisite TATs.
• Follow standard operating procedures (SOPs) for handling disputes and discrepancies, address and resolve any disputes or payment issues by communicating with relevant stakeholders through effective communication.
• Work closely with the Account Receivable team to provide evidence of payments etc.
• Identify and escalate cases to our partner Debt Collection Agency (DCA) in case the overdue remains uncollected post within the specified expected period.
• Be responsible for identifying and resolving pain points in the collection's workflow. You can work directly with the respective stakeholders to implement best practices to improve efficiencies and collection rates.
• Assist with operational activities, including report preparation and data submissions.
• Preferred background in collections within the finance or tourism industry.
• Minimum of 5 years of experience in B2B debt collection, with a total of 5-10 years in the field.
• Strong in negotiation, excellent problem-solving abilities and communication skills.
• Highly organized, detail-oriented, and proactive.
• Confident and takes ownership of tasks.
• Approaches challenges with passion, innovation, determination, and decisiveness.
• Ability to work efficiently and independently in a fast-paced environment.
• Quick learner and aligned with Agoda values.
• Proficiency in Microsoft Excel and other relevant software tools.
• Willing to work for midnight shift.
• bangkok#phuket#jakarta#malaysia#manila#philippines#singapore#India.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.