เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Service-Minded, English

ประเภทงาน:

งานประจำ

• ดูแลประสบการณ์ของคนไข้ตั้งแต่เข้ารับบริการที่คลินิก.
• ประสานงานกับ Reception และทีมพยาบาล.
• ติดตามลูกค้าผ่านระบบไลน์ของทีมแล็บ ให้ข้อมูลเกี่ยวกับการรักษาและตัวอ่อน.
• แนะนำแพ็คเกจการรักษาและให้ข้อมูลเพิ่มเติมเกี่ยวกับการรักษา.
• ดูแลและให้กำลังใจลูกค้าในกรณีผลการตรวจไม่เป็นไปตามคาด.
• ดูแลลูกค้า VIP และให้การสนับสนุนด้านจิตใจ.
• ประสานงานกับลูกค้าต่างชาติและเอเจนซี่เพื่อให้เกิดความเข้าใจตรงกัน.
• ประเมินความพึงพอใจหลังรับบริการและนำผลไปปรับปรุงการบริการ.
• เพศหญิง อายุ 24-35 ปี.
• ปริญญาตรีหากจบสาขาบริหารธุรกิจ การตลาด นิเทศศาสตร์ การจัดการ หรือสาขาที่เกี่ยวข้อง จะพิจารณาเป็นพิเศษ.
• มีประสบการณ์เกี่ยวกับงานลูกค้าสัมพันธ์ทางด้านคลินิก โรงพยาบาล.
• สื่อสารภาษาอังกฤษได้ดี มีคะแนน TOEIC ขั้นต่ำ 500 คะแนน.
• บุคคลิกหน้าตาดี มีใจรักงานบริการ มีมนุษย์พันธุ์ที่ดี.
• แก้ไขเฉพาะหน้าได้ดี มีทักษะในเข้าหาลูกค้า.
• หากมีประสบการณ์ด้าน CRM, Customer Service หรือธุรกิจสุขภาพ จะพิจารณาเป็นพิเศษ.
• ใช้เครื่องมือบน Line@/ Facebook/ Instagram ได้.
• สามารถใช้โปรแกรมคอมพื้นฐานได้ เช่น WMD,Google Calender, MS Office.
• สามารถทำงานเป็นทีมได้มีความเข้าใจลูกค้าในเชิงของความรู้สึกและอารมณ์มีทักษะในการสื่อสารและการเจรจาต่อรองยอดเยี่ยม.
• ทำไมต้องสมัครงานนี้?.
• ร่วมงานกับบริษัทที่มีชื่อเสียงในด้านการแพทย์เฉพาะทาง พร้อมโอกาสในการพัฒนาทักษะและเติบโตในสายอาชีพ พร้อมสวัสดิการที่ดีและสภาพแวดล้อมการทำงานที่เป็นมิตร.
• ค่าตอบแทนพิเศษ.
• ประกันชีวิต.
• ประกันสุขภาพ.
• เงินโบนัสตามผลงาน.
• ประกันสังคม.
• กองทุนสำรองเลี้ยงชีพ.
• Incentive รายเดือน.
• ปรับเงินเดือนประจำปี.
• โบนัสประจำปี.
• OT.
• ฝึกอบรม.

ทักษะ:

Digital Marketing, Automation, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• วางแผนและดูแลกลยุทธ์ CRM เพื่อสร้างความสัมพันธ์ที่ดีกับลูกค้า.
• บริหารจัดการฐานข้อมูลลูกค้า (Customer Database, Segmentation, Loyalty Program).
• ออกแบบและดำเนินการแคมเปญ CRM ผ่านช่องทางต่าง ๆ เช่น Facebook, Line OA.
• พัฒนาและดูแล Customer Journey ให้สอดคล้องกับเป้าหมายธุรกิจ (Acquisition.
• Retention.
• Loyalty).
• โทรติดตามและให้คำปรึกษาลูกค้าเก่าเสมือนเป็น Personal Consultant.
• ศึกษาและแนะนำเครื่องมือ CRM ใหม่ ๆ หรือ Marketing Automation เพื่อนำมาปรับใช้.
• ประสานงานกับทีม Marketing และ Sales เพื่อให้กลยุทธ์สอดคล้องกับเป้าหมายธุรกิจ.
• ทำรายงานสรุปผลประจำเดือนเพื่อวางแผนพัฒนากลยุทธ์ต่อไป.
• ปริญญาตรีขึ้นไป สาขาการตลาด บริหารธุรกิจ ดิจิทัลมาร์เก็ตติ้ง หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ทำงานด้าน CRM, Digital Marketing, Data Analytics อย่างน้อย 1-3 ปี.
• มีความรู้ด้าน Data Segmentation, Customer Journey, Retention Marketing จะพิจารณาเป็นพิเศษ.
• มีประสบการณ์ด้าน Loyalty Program หรือ Membership Management.
• มีทักษะด้านการวิเคราะห์ข้อมูลและการนำเสนอ.
• มีทักษะการเจรจา ประสานงาน ที่ดี.
• มีใจรักในงานบริการ.
• มีความรับผิดชอบ ละเอียด รอบคอบ รู้หน้าที่.
• สามารถทำงานภายใต้แรงกดดันได้.
• มีมนุษยสัมพันธ์ที่ดี มีพลังบวก ชอบเรียนรู้สิ่งใหม่ ๆ อยู่เสมอ และพร้อมทำงานเป็นทีม.
• มีทักษะในการสื่อสารด้านภาษาอังกฤษ.
• พัฒนาตัวเองอยู่ตลอดเวลา.
• Resume.
• Δ.
• Upload your Resume/CV.
• ค้นหา หรือ ลากเพื่อ Upload File File format.pdf.png.jpg maximum 5 mb.
• Privacy Overview.
• เว็บไซต์นี้ใช้คุกกี้เพื่อปรับปรุงประสบการณ์ของคุณในขณะที่คุณสำรวจเว็บไซต์ คุกกี้ที่ถูกจัดหมวดหมู่ตามความจำเป็นจะถูกจัดเก็บไว้ในเบราว์เซอร์ของคุณ เนื่องจากคุกกี้เหล่านี้มีความจำเป็นต่อการทำงานของฟังก์ชันพื้นฐานของเว็บไซต์ เรายังใช้คุกกี้ของบุคคลที่สามที่ช่วยเราวิเคราะห์และทำความเข้าใจว่าคุณใช้เว็บไซต์นี้อย่างไร คุกกี้เหล่านี้จะถูกเก็บไว้ในเบราว์เซอร์ของคุณเมื่อได้รับความยินยอมจากคุณเท่านั้น คุณยังมีตัวเลือกในการเลือกไม่ใช้คุกกี้เหล่านี้ แต่การเลือกไม่ใช้คุกกี้บางตัวอาจส่งผลต่อประสบการณ์การท่องเว็บของคุณ.
• Necessary.
• Always Enabled.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Social media, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Identify and pursue new sales opportunities.
• Exceed sales targets with a focus on generating new business and developing existing customers.
• Acquire new customers by cold calling, networking, and using various Social Media platforms.
• Use CRM to full potential to report, measure and control sales inputs and outcomes.
• Bachelors Degree in any related field.
• 2+ years of working as a Sales in any products.
• Cold calling experience.
• Hunting new clients and finding leads.
• Own car and valid driving license.
• Monthly Commission (Unlimited).
• Annual Leave 15 days/ year (effective after first month).
• Group Insurance and Dental Insurance (effective after first month).
• Car Allowance.
• Laptop, Telephone + package.
• Work Location: 66 Tower, Bangna (BTS Udomsuk, exit 2).
• Apply via JobsDB or Send your profile to [email protected].

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Social media, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Identify and pursue new sales opportunities, and deliver presentations demonstrating Cartrack' products and solutions.
• Identify and build strong relationships with car dealers, car accessories dealers, and other relevant OEM dealer partners.
• Exceed sales targets with a focus on generating new business and developing existing customers.
• Conduct thorough needs analysis on client requirements with tailor-made pricing structure/deals.
• Acquire new customers by cold caling, networking, and using various Social Media platforms.
• Monthly sales forecast preparation and submission.
• Use CRM to ful potential to report, measure and control sales inputs and outcomes.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Social media, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Identify and pursue new sales opportunities.
• Exceed sales targets with a focus on generating new business and developing existing customers.
• Acquire new customers by cold calling, networking, and using various Social Media platforms.
• Use CRM to full potential to report, measure and control sales inputs and outcomes.
• Bachelors Degree in any related field.
• 2+ years of working as a Sales in any products.
• Cold calling experience.
• Hunting new clients and finding leads.
• Own car and valid driving license.
• Monthly Commission (Unlimited).
• Annual Leave 15 days/ year (effective after first month).
• Group Insurance and Dental Insurance (effective after first month).
• Car Allowance.
• Laptop, Telephone + package.
• Office Location: 66 Tower, Bangna (BTS Udomsuk, exit 2).
• Work location: Maha Sarakham.
• Apply via JobsDB or Send your profile to [email protected].

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Source new sales opportunities through inbound lead follow-ups and outbound cold calls and emails.
• Understand customer needs and identify how our solutions can address them.
• Conduct account research, identify key stakeholders, and generate interest effectively.
• Manage multiple tasks simultaneously and prioritize workload efficiently.
• Demonstrate strong oral and written communication skills in all interactions.
• Maintain, organize, and expand a high-quality database of prospects within your assigned scope.
• What You Will Need.
• New graduates are highly encouraged;.
• University degree in related fields;.
• Inside sales experience is a plus;.
• Good exposure to the e-commerce society will be an advantage;.
• Ability to multi-task and manage time effectively;.
• Excellent oral and written communication skills;.
• Should be creative about researching markets, identifying key players, and generating leads;.
• You're a natural around the phone, and dialing dozens of numbers a day is a piece of cake for you;.
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment;.
• Strong problem identification and objection-resolution skills;.
• Preferably digital marketing-related experience in a customer-oriented position;.
• What We Offer.
• Be part of a diverse team that's as global as it gets - where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
• n.
• We aren't just hiring for a position; we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
• To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
• If this sounds like who you are and where you aspire to be, we are excited to meet you.
• We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
• Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!.

ทักษะ:

Sales, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

Join a dynamic and passionate team committed to building its mission to financially empower vulnerable women living in the north of Thailand. The DaoEG team is a multicultural team with a working culture that is committed to diversity and inclusion. It is a small team with exposure to management and access to opportunities for accelerated learning and development. ]]>.

ทักษะ:

Business Development, Digital Marketing, Recruitment, Leadership Skill, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Soho X (Experience Transformation & Consulting).
• SaySo (Creative & Digital Marketing).
• Soho Works (Licensing, Franchising & Management Agreements).
• You will design the systems, structure the teams, and lead the strategy that fuels Soho's international expansion.
• About the Role.
• Global Business Development Strategy.
• Define and execute Soho's global BD strategy across all verticals.
• Identify priority markets (Middle East, Europe, Southeast Asia) and expansion pathways.
• Develop clear go-to-market strategies for each business line.
• Align BD efforts with company-wide growth objectives and brand positioning.
• Pipeline & Revenue Ownership.
• Build and oversee a robust, multi-vertical sales pipeline.
• Establish revenue targets across Soho X, SaySo, and Soho Works.
• Implement forecasting, reporting, and performance tracking systems.
• Drive conversion of high-value deals from lead to closure.
• Vertical Integration of BD Functions.
• Consulting (Soho X) - long-cycle, high-value advisory projects.
• Marketing (SaySo) - retainer-based and campaign-driven engagements.
• Licensing & Management (Soho Works) - long-term, annuity-based deals.
• Ensure each vertical has a tailored sales approach while maintaining a unified Soho strategy.
• Team Leadership & Structure.
• Regional BD Heads (e.g., Middle East, Asia).
• Vertical-specific BD leads (Consulting, Marketing, Licensing).
• Establish clear KPIs, accountability frameworks, and performance culture.
• Mentor teams on strategic selling, deal structuring, and client engagement.
• Strategic Partnerships & Key Deals.
• Hotel partnerships.
• Developer-led mixed-use projects.
• Brand licensing and franchise agreements.
• Hotel groups.
• Real estate developers.
• Investment partners.
• Collaborate closely with the CEO on high-value, strategic opportunities.
• Deal Structuring & Commercial Strategy.
• Define pricing frameworks and commercial models across all verticals.
• Structure licensing, management, and consulting agreements.
• Ensure deals are financially sound, scalable, and aligned with Soho's long-term strategy.
• Systems, Tools & Process.
• Implement and optimize CRM systems (e.g., Zoho) for pipeline management.
• Establish standardized BD processes across all regions and verticals.
• Drive data-led decision-making and performance optimization.
• Success Metrics.
• Growth of global pipeline and deal conversion rates.
• Revenue across Soho X, SaySo, and Soho Works.
• Number and quality of international partnerships secured.
• Expansion into priority markets.
• Strength and performance of BD team.
• Candidate Profile.
• Proven experience in hospitality or lifestyle-driven industries.
• Strong track record in global business development and deal-making.
• Experience managing multi-layered sales organizations.
• Deep understanding of hotel operators, developers, and F&B ecosystems.
• Strategic thinker with the ability to execute at speed.
• Entrepreneurial mindset with strong leadership presence.
• What Success Looks Like.
• Soho establishes a consistent global pipeline across all verticals.
• New licensing and management deals are secured in key international markets.
• Soho X and SaySo achieve sustained growth through structured BD efforts.
• A scalable, high-performance BD engine is built - not reliant on individuals, but on systems.
• Why This Role Matters.
• This role sits at the core of Soho's next phase of growth. The CDO will transform business development from founder-led deal-making into a scalable global engine, positioning Soho as a leading force in hospitality experience transformation worldwide.
• Please note that our recruitment process includes an initial pre-screening stage conducted by the Talent Acquisition (TA) team. Candidates who meet the required qualifications and position requirements will be shortlisted and invited to proceed to the next stage of the interview process. Due to the high volume of applications, only shortlisted candidates will be contacted.
• Application Forms.

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• ทำงานร่วมกับทีมขายภายใน เพื่อสร้างและปิดยอดขายผลิตภัณฑ์ด้านสีและเคมีภัณฑ์ให้เป็นไปตามเป้าหมาย.
• สร้างและรักษาความสัมพันธ์กับลูกค้า เพื่อเพิ่มการรับรู้และความเชื่อมั่นในสินค้า.
• จัดทำและติดตามใบเสนอราคา รวมถึงประสานงานกับฝ่าย CSO เพื่อให้คำสั่งซื้อเสร็จสมบูรณ์.
• อัปเดตสถานะการขายและประมาณการยอดขายให้ผู้จัดการทราบเป็นประจำ.
• พัฒนาความรู้เกี่ยวกับผลิตภัณฑ์และให้คำแนะนำทางเทคนิคเบื้องต้นแก่ลูกค้า.
• รวบรวมข้อมูลตลาดเพื่อวิเคราะห์แนวโน้ม เทคโนโลยี และความต้องการบริการ เพื่อค้นหาโอกาสทางธุรกิจใหม่.
• วุฒิการศึกษาระดับปริญญาตรี ไม่จำกัดสาขา โดยพิจารณาเป็นพิเศษสำหรับผู้จบสาขาวิศวกรรมโยธา วิศวกรรมเคมี เศรษฐศาสตร์ หรือบริหารธุรกิจ.
• มีประสบการณ์ด้านการขายสินค้าในกลุ่มสีและเคมีภัณฑ์ในงานโครงการอย่างน้อย 3 ปี.
• มีทักษะด้านการสื่อสาร การเจรจาต่อรอง การนำเสนอ การปิดการขาย และการติดตามบริการหลังการขาย.
• มีทัศนคติเชิงบวก มีความมุ่งมั่น และชอบการเรียนรู้.
• สามารถทนแรงกดดันจากการทำงานและแก้ไขปัญหาเฉพาะหน้าได้ดี.
• มีใบขับขี่รถยนต์และสามารถปฏิบัติงานต่างจังหวัดได้.
• ผู้มีประสบการณ์ด้านสินค้าที่เกี่ยวข้องกับสีและเคมีภัณฑ์จะได้รับการพิจารณาเป็นพิเศษ.
• ตำแหน่งนี้เป็นตำแหน่งสัญญาจ้าง (Yearly Contract).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Be a key driver of commercial excellence by shaping channel strategies and business decisions that positively impact healthcare professionals and patients across Thailand.
• Lead channel planning and operational excellence initiatives to enable sustainable business growth and outstanding customer engagement.
• Based in Bangkok, Thailand, collaborate with Sales, Marketing, Market Access, and Business Analytics teams to transform insights into impactful business actions.
• Tasks & Responsibilities.
• Lead channel performance monitoring and identify business opportunities through data-driven insights.
• Develop and execute channel operations strategies aligned with business objectives and customer needs.
• Coordinate cross-functional initiatives to improve operational efficiency and commercial execution.
• Manage business planning processes, target settings, and performance tracking.
• Ensure data quality, reporting accuracy, and timely delivery of business insights to stakeholders.
• Drive continuous improvement initiatives and implement best practices across channel operations.
• Bachelor's degree in Business Administration, Life Sciences, Analytics, or related fields.
• Minimum 2 years of proven experience in Commercial Operations, Business Analytics, Sales Operations, or Channel Management within the Life Science industry.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Demonstrated ability to work effectively with cross-functional stakeholders in a matrix environment.
• Proficiency in CRM systems, Microsoft Excel, and data analysis or visualization tools; experience with business intelligence platforms and project management tools is an advantage.
• Proficiency for English in professional level and fluent in Thai are required.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Recruitment, YouTube, Customer Relationship Management (CRM), English

ประเภทงาน:

ฝึกงาน

• Qualify inbound leads in order to ensure that potential customers match defined eligibility criteria.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Use cold calling and other outbound tactics to reach out to prospects, creating a great first impression and inspiring them to learn how Manatal can benefit their business.
• Research accounts, identify prospective key stakeholders through outbound research methods.
• Understand and analyze customers' business needs, technical requirements, and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities to demonstrate value.
• Initiate and nurture relationships with prospects, then set up meetings between prospects and members of our Customer Success team.
• Utilize Outreach sequences to achieve weekly prospecting metrics and optimize prospecting techniques.
• Hit and consistently exceed targets.
• Keep meticulous records of interactions with leads in our CRM.
• Analyze commercial results to identify potential opportunities and improvements in products, technology, and internal operational models.
• Other tasks as assigned by the CEO and management.
• 0-3 years of business development experience.
• Excellent consultative and solution-selling skills.
• Superb communication skills (written and verbal).
• High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• Comfortable using tools such as CRM for process management and reporting.
• Comfortable with different shift allocation (12 PM to 9 PM).
• Working with Manatal.
• This role is based at our Bangkok office, located in the heart of the city center.
• As a team of diverse cultures and nationalities, English proficiency is required.
• We enjoy collaborating in person, and the team works on-site.
• Why You'll Enjoy Working with Manatal.
• Well-funded start-up, backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• Work alongside talented professionals in the industry.
• Join a lively and highly international team.
• Experience a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• Regular fun team-building activities.
• Watch our Demo https://www.youtube.com/watch?v=-GG1GqXkAKQ https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered applicant tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Recruitment, YouTube, Customer Relationship Management (CRM), English

ประเภทงาน:

ฝึกงาน

• Review and qualify leads generated by the Sales Operations team to ensure they match Manatals ideal customer profile.
• Enrich lead information using tools such as LinkedIn Sales Navigator, Apollo, Clay, and HubSpot.
• Maintain accurate and up-to-date records of leads and enrichment activities in HubSpot.
• Identify and flag low-quality or irrelevant leads based on predefined qualification criteria.
• Collaborate closely with the outbound sales team to ensure smooth lead handover and feedback loops.
• Support outbound outreach initiatives by contacting qualified leads via email and phone to generate meetings for the sales team.
• Continuously learn and contribute ideas to improve lead qualification and enrichment processes.
• Meet or exceed monthly and quarterly outreach and lead generation targets.
• Other tasks as directed by the CEO or Management.
• 0-1 year of experience in outbound sales, business development, or lead generation (internship experience counts).
• Fluent in English (written and verbal).
• Comfortable using CRM systems (preferably HubSpot) and prospecting tools such as LinkedIn Sales Navigator and Apollo.
• Strong attention to detail and ability to analyze data for decision-making.
• Excellent communication and organizational skills.
• Motivated to learn outbound sales processes and grow into a Business Development Consultant role.
• Ability to work independently while collaborating with multiple teams.
• Working with Manatal.
• This role is based at our Bangkok office, located in the heart of the city center. As a team of diverse cultures and nationalities, English proficiency is required. We enjoy collaborating in person, and the team works on-site.
• Why You'll Enjoy Working with Manatal.
• Well-funded start-up, backed by Surge & Sequoia. Be part of one of the fastest-growing B2B SaaS start-ups in the region. Work alongside talented professionals in the industry. Join a lively and highly international team. Experience a challenging and innovative working culture. Attractive medical healthcare plan. Personal development allowance. Regular fun team-building activities.
• Watch our Demo https://www.youtube.com/watch?v=-GG1GqXkAKQ https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered applicant tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

ทักษะ:

Recruitment, Automation, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

ฝึกงาน

• Support the execution and continuous improvement of operational processes across the Customer Success and Support organization.
• Assist with CRM workflows, lead assignments, lifecycle stages, pipeline processes, and operational procedures.
• Perform daily lead qualification based on Manatal's Ideal Customer Profile and internal qualification criteria.
• Monitor CRM data quality, pipeline hygiene, routing accuracy, and process compliance.
• Identify data inconsistencies, process gaps, and operational issues and escalate them to the Sales Operations Manager.
• Maintain process documentation, standard operating procedures, workflows, and internal knowledge bases.
• Support regular audits to ensure operational processes are being followed correctly.
• CRM, Tools, and Automation.
• Support day-to-day CRM administration and operational requests.
• Assist with maintaining CRM properties, workflows, dashboards, reports, permissions, and routing rules.
• Monitor workflows and automations to identify errors or processes that are not working as expected.
• Test CRM updates, workflow changes, and new operational processes before implementation.
• Assist in building and maintaining basic automations using HubSpot, Zapier, n8n, Clay, or similar platforms.
• Support the investigation and resolution of system-related requests from commercial teams.
• Assist with data management and integrations across Manatal's commercial technology stack.
• Reporting, Analytics, and Business Insights.
• Prepare and maintain daily, weekly, and monthly operational reports.
• Support reporting on pipeline performance, subscribed accounts, sales activity, conversion rates, and operational health.
• Monitor key performance indicators and highlight unusual results, missing information, or potential reporting errors.
• Assist with analyzing CRM and operational data to identify trends, issues, and opportunities.
• Support recurring reporting processes for commercial leadership.
• Help maintain dashboards and validate that the information presented is complete and accurate.
• AI and Operational Efficiency.
• Support the adoption of AI-powered tools and automation across commercial operations.
• Identify repetitive or manual tasks that could potentially be automated.
• Use tools such as ChatGPT, Claude, Clay, n8n, or similar platforms to improve productivity and operational efficiency.
• Assist in building and testing workflows for reporting, data enrichment, lead qualification, and internal processes.
• Research new tools and approaches that could improve how commercial teams operate.
• Project Support and Cross-Functional Collaboration.
• Support operational projects led by the Sales Operations Manager and commercial leadership.
• Coordinate with stakeholders across Customer Success, Support, Product, Marketing, and Sales when required.
• Track project tasks, timelines, dependencies, and deliverables.
• Prepare documentation and ensure assigned project tasks are completed accurately and on time.
• Contribute to recommendations, business cases, and process-improvement initiatives.
• Assist with additional operational projects and responsibilities as required.
• Required.
• Currently pursuing a Master's degree or in the final year of a Bachelor's degree in Business Administration, Information Systems, Data Analytics, Engineering, Economics, Finance, or a related field.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify errors or inconsistencies.
• Strong organizational skills and ability to manage multiple assignments.
• Comfortable working with data, systems, workflows, and structured processes.
• Proactive, reliable, and able to take ownership of assigned responsibilities.
• Willingness to learn CRM, automation, analytics, and AI tools.
• Strong written and verbal communication skills in English.
• Ability to work effectively within a collaborative and international team.
• Interest in building a career in Sales Operations, Revenue Operations, Business Operations, CRM administration, or a related field.
• Preferred.
• Previous professional or internship experience in Sales Operations, Business Operations, Revenue Operations, CRM Administration, Data Analysis, or related fields is highly preferred.
• Familiarity with HubSpot or another CRM platform.
• Familiarity with reporting or data-visualization tools such as Metabase, Power BI, Tableau, Looker Studio, or similar platforms.
• Experience using AI tools such as ChatGPT, Claude, or similar platforms.
• Exposure to automation tools such as Zapier, n8n, Clay, Make, or similar platforms.
• Basic understanding of APIs, databases, SQL, or system integrations.
• Interest in B2B SaaS, commercial operations, or high-growth technology companies.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.
• Why You'll Enjoy Working with Manatal.
• Be part of a well-funded start-up backed by Surge and Sequoia Capital.
• Gain hands-on experience at one of the fastest-growing B2B SaaS start-ups in the region.
• Work directly with commercial systems, data, automation, and AI tools.
• Learn from experienced professionals across Sales, Customer Success,.
• Support, Marketing, and Product.
• Join a lively and highly international team.
• Develop practical skills that can support a long-term career in Sales Operations or Revenue Operations.
• Work in a challenging and innovative environment.
• Participate in regular team-building activities.
• Opportunity to be considered for a full-time Sales Operations position based on performance and business requirements.
• Demo Video: https://manatal.wistia.com/medias/vobnq7lvm1.
• Youtube Channel: https://www.youtube.com/channel/Manatal.
• https://manatal.careers-page.com/jobs/324a6547-405f-4fff-af4e-79db3e0dfee2.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered applicant tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

ฝึกงาน

• Support CRM campaigns and customer communications across digital channels to drive sales and customer engagement.
• Coordinate with partners and cross-functional teams to execute promotions, campaigns, and E-Commerce initiatives.
• Analyze customer and campaign performance data while supporting content and promotional management across online platforms.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Negotiation, Salesforce, Leadership Skill, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• You'll own the expansion pipeline across assigned Silver accounts - driving adoption of Advance, GameTime, and HotStats through structured outreach, upsell conversations, and cross-sell campaigns in close coordination with the BDR and CSM teams.
• You'll identify and close new logo opportunities in the long-tail market segment (properties under 150 rooms) - managing the full sales cycle from qualification through proposal to close, with independent pricing authority up to the market threshold.
• You'll coordinate structured outreach campaigns across calls, email, and social with ...
• You'll partner with field Sales to align territory and account strategy - ensuring clean coverage, avoiding overlap, and freeing Directors of Sales to focus on larger strategic opportunities while you own the long-tail and Silver segment.
• You'll maintain accurate opportunity data and forecasting in Salesforce, keeping full pipeline visibility across the team and leadership at all times.
• You'll use AI tools to accelerate prospect profiling, analysis, and outreach - applying your relationship-building instincts and deal judgment where AI can't, and staying sharp on the human edge that closes deals in a consultative hospitality tech sale.
• What We're Looking For.
• 2-3 years of experience in SaaS inside sales or business development.
• A hunter mentality - you're driven by hitting targets, energised by pipeline building, and comfortable owning a full sales cycle independently.
• Strong communication, negotiation, and presentation skills - you're comfortable engaging hotel owners, GMs, and Revenue Managers at all levels.
• Proficiency with Salesforce CRM and sales engagement platforms.
• The right to work in Singapore or Thailand.
• Prior experience selling into hospitality technology or revenue management solutions.
• Familiarity with the APAC hospitality market - hotel ownership structures, buying dynamics, and key segments across the region.
• Experience coordinating with BDR, CSM, and Marketing teams in a cross-functional inside sales motion.
• Why Duetto?.
• Real commercial ownership. You'll have independent pricing authority, a dual mandate across new logo and expansion, and clear CARR targets - the accountability is genuine and so is the opportunity to make a visible impact.
• A segment that's ready. Long-tail and Silver accounts are underserved by field reps - there's real pipeline to build and real deals to close for the right person who shows up with energy and discipline.
• AI accelerates your edge. You'll use AI tools for prospect profiling and outreach groundwork - freeing your time for the relationship-building and deal judgment that closes business in a consultative sale.
• A product worth selling. The RMS in hospitality tech, trusted globally - when you call a Revenue Manager or GM, you're leading with a platform they've heard of and a category that matters to their business.
• The Details.
• Location: Singapore or Bangkok (Remote).
• Department: Sales.
• Reports to: VP, APAC.
• Direct reports: None.
• Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
• Sound like you?.
• You don't need to have sold Duetto before. If you have inside sales experience in SaaS or hospitality tech, a genuine hunter mentality, and the drive to own a segment in one of the most exciting hospitality markets in the world - we'd love to hear from you.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Leadership Skill, Xero, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Bangkok, Thailand.
• Full-time.
• Salary: unknown currency 80,000-120,000.
• Workplace: on_site.
• Department: Management.
• We are looking for a highly organised and proactive Executive Assistant to the CEO to support day-to-day operations for a fast-growing global retail media technology company. In this role, you will work closely with the CEO to manage schedules, coordinate communication, support key projects, and ensure smooth execution across teams and markets.
• A typical day includes managing the CEO's calendar, preparing meeting agendas and follow-ups, coordinating with internal teams (Finance, Innovation, Deployment, Support, BD), drafting communication, and helping track progress across multiple strategic initiatives. You will handle sensitive and confidential information, interact with senior external partners including global and regional clients as well as Investors and Board members, and ensure the CEO's time is used effectively.
• You will also assist in preparing materials for board meetings, workshops, sales sessions, and client presentations. Additionally, the role includes occasional personal assistance tasks that support the CEO's productivity (e.g., travel arrangements, light personal admin, reminders). This position requires excellent judgement, a calm approach under pressure, strong follow-through, and the ability to anticipate needs in a rapidly evolving environment.
• If you enjoy a role where no two days are the same, where you are trusted with ownership, and where you contribute directly to the success of the company's leadership and growth, this is the role for you.
• Minimum 10 years of experience as an Executive Assistant or in a similar senior support role.
• Exceptional English communication skills - written, spoken, and professional in tone.
• Highly organised with strong time-management and prioritisation abilities.
• Ability to manage complex schedules across multiple time zones.
• Strong sense of ownership, responsibility, and discretion.
• Tech-savvy and comfortable learning new systems (Google Workspace, Slack, Xero, Airtable, CRM tools).
• Strong follow-up skills - ensuring tasks are completed and deadlines are met.
• Ability to work under pressure and handle fast-changing priorities.
• Experience coordinating with senior stakeholders, clients, or board members is a plus.
• Positive attitude, problem-solving mindset, and strong interpersonal skills.
• Ability to maintain confidentiality in all matters.
• 3-7 years of experience as an Executive Assistant or in a similar senior support role.
• Exceptional English communication skills - written, spoken, and professional in tone.
• Highly organised with strong time-management and prioritisation abilities.
• Ability to manage complex schedules across multiple time zones.
• Strong sense of ownership, responsibility, and discretion.
• Tech-savvy and comfortable learning new systems (Google Workspace, Slack, Xero, Airtable, CRM tools).
• Strong follow-up skills - ensuring tasks are completed and deadlines are met.
• Ability to work under pressure and handle fast-changing priorities.
• Experience coordinating with senior stakeholders, clients, or board members is a plus.
• Positive attitude, problem-solving mindset, and strong interpersonal skills.
• Ability to maintain confidentiality in all matters.
• Apply.
• Apply at Giant Pumpkin](https://apply.workable.com/giant-pumpkin/j/5778598E44/apply).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Recruitment, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Bangkok, Thailand (Remote).
• Full-time.
• Workplace: remote.
• Department: Global Recruitment.
• Ratehawk](https://www.ratehawk.com/lp/en-us/) is part of [Emerging Travel Group](https://www.emergingtravel.com) - a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
• Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
• As a.
• Junior Account Manager., you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.
• This is a remote vacancy open to candidates residing in Bangkok, Thailand.
• Expand and consolidate presence in the assigned territory;.
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;.
• Collaborate with the sales team to identify and grow opportunities within the territory;.
• Follow-up with existing and new partners in order to provide system training;.
• Address incident issues, ensuring partners support;.
• Payments control: oversee and ensure accuracy in transaction processing;.
• Provide market & competitive environment analysis;.
• Provide regular comprehensive reporting through CRM and internal systems.
• Key qualifications.
• Relevant experience. Ideally, 1 years experience in the travel industry and excellent knowledge of the country\`s travel market; specialized in account management or business development of B2B travel companies;.
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;.
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;.
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;.
• Readiness for business trips. 10-20% of working time might be required for market visits.
• We offer you.
• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.
• Learn more about our data protection practices in our Privacy Policy: [link](https://www.emergingtravel.com/career/hr-policy/).
• Apply.
• Apply at RateHawk](https://apply.workable.com/ratehawk/j/D2FE9AA93A/apply).

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Business Development, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Strategic Planning: Develop proactive business plans direct markets that align with the organizational strategy and feed into the business planning process promptly.
• Sales Growth: Achieve sales targets by identifying opportunities with existing and new accounts. Understand customer needs to uncover additional opportunities across all products and solutions. Build and leverage relationships with key customers to expand.
• Business Plan Execution: Lead in the successful delivery of business objectives thro ...
• Performance Monitoring: Regularly assess the performance of team members, provide feedback and support to help them meet sales targets and improve their effectiveness in the market.
• External Representation: Participate and drive key external events and meetings such as client meetings, presentations, and roundtables.
• CRM Management: Manage the local sales processes and ensure the integrity of data on the CRM system. Utilize tools effectively to build robust relationships with key customers and Team Members.
• Forecasting Accuracy: Ensure the accuracy of monthly and quarterly forecasts.
• Compliance: Conform to and abide by all regulations, policies, work procedures, safety rules, and ensure high ethical standards are maintained.
• Bachelor's degree in science, Business, or a related discipline is required.
• Minimum 4-5 years of experience as an Sales/Service Manager, Business Development Manager.
• Additional Details.
• This job has a full time weekly schedule.
• Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations.
• Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
• 50% of the Time.
• Day.
• No End Date.
• Sales.

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Coordinate with relevant departments to ensure that flights operate efficiently, on-time performance and safety, such as coordinating with Airport Authority to arrange the aircraft parking location and boarding gate and announce daily aircraft termination to pilots and all concerned departments, including special cases such as special request assistance from Flight Crew and Pilot and Alert ground personnel at alternate destination airports for possible aircraft diversion to provide prompt assistance and service to passenger and crew for quick turnaround whenever weather at Departur ...
• Input and recheck all data in Operations Control System (Flight Movement time record, number of passenger and amount of fuel onboard), as well as transmitting aircraft movement messages for PG and/or Codeshare flight and customer airline's flights.
• Prepare and announce Turn Schedule Report(TSR) to all concerned departments.
• Monitor and edit all rejected EDP messages relating to flight movement to ensure that status in systems for used of relevant agencies.
• Monitor and record aircraft flight movement for the whole traffic program in to the Communication Log and keep file for three month to compile with standard and keep data for inspection and audit.
• Monitor EOBT (Estimated Off Block Time) and CTOT (Calculated Take Off Time) and cooperate with Air Traffic Services.
• Input and manage information regarding to ACDM (Airport Collaborative Decision Making).
• Maintain and monitor VHF/HF/DATALINK ACARS MESSAGES including Flight Monitoring System (belonging company system), Flight Information Display System (FIDS), Weather Information Display System (WIDS) and other communication facilities in Operations Control Center, network stations and online stations at all time including irregularities. In order to ensure updated information for operating the flights, for planning and estimating flight departure and landing time in the most efficient and smooth manner.
• Plan and manage daily flight schedule in the most efficient and cost-effective based mainly on safety concerns, as well as summarize and analyze flight information and record into Operations Control System.
• Notify concerning departments immediately when there is changes or adjustments in flight departure and landing time, while monitoring aircraft status and arranging aircraft replacement in case of technical problems or unserviceable.
• Investigate and define delayed code for any delays occurred and record all information found for CRM determine reimbursements for passengers and any other offices/departments for further proceeding.
• Recheck and confirm flight schedule of the next day, submit the information and schedule through Flight Information Management System (FIMS) to Suvarnabhumi Airport Authority for further announcement to passengers.
• Submit aircraft slot time with Slot Coordinator in each country to request, follow-up, and ensure that Slot Time Approval has been granted to operate the flight.
• Submit flight permission with The Civil Aviation Authority of Thailand in each country to request, follow-up, and ensure that Flight Permissions has been granted to operate the flight.
• Cooperate with other relevant departments increase or reduce on the day of operation based on the normal flight schedule.
• Liaise with Yield and Inventory Management Division for coordinating additional flight due to an increasing number of passengers.
• Cooperate with Yield and Inventory Management Division and Ground Duty Manager for cancelling flight due to technical problems of the aircraft.
• Liaise with Charter Flight Division for arranging AD-HOC flight such as; Med-Evac Flight and Charter Flight.
• Cooperate with Technical Department for arranging Test Flight after maintenance or reparation, and Ferry Flight for dispatching unserviceable/broken aircraft.
• Cooperate with Crew Control Division for supporting flight crews to the above mentioned flights.
• Ensure aircraft tracking / monitoring capability and notify appropriate ATS when the aircraft cannot be tracking position. (Applicable for certified by FOO licenses).
• Report to Flight Safety Division in case of Aircraft Incident or Accident, and report to Aviation Security Division in case of Hijack or Bomb Threatening - referring to suggestions in the Crisis and Emergency Response manual. (Applicable for certified by FOO licenses).
• Initiate emergency response action in accordance with company policy. (Applicable for certified by FOO licenses).
• Carry out all concerned duties regarding Safety, Security and Emergency required by company.
• Education.
• Bachelor Degree in Related Fields.
• Work Experience.
• No experience required.
• TOEIC.
• Minimum 550 score or above.
• License.
• Having a valid FOO (Flight Operations Officer) License will be an advantage.
• Home Page.
• Bangkok Airways.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• About Banyan Group.
• Banyan Group is an independent, global hospitality company with a portfolio spanning 90+ hotels and resorts, 140+ spas, and 20+ branded residences across 22 countries and 12 brands. Our flagship experiential membership programme, with Banyan, unifies guests across the entire portfolio through milestone- and challenge-based recognition rather than a conventional points scheme.
• We are mid-way through a major transformation of our CRM, loyalty, and guest engagem ...
• The Role.
• We are building internal architecture and governance capability so that Banyan Group can own and evolve its technology platform independently - not remain dependent on any single vendor or implementation partner.
• This role sits inside our Digital & Technology team. You will serve as the internal design authority for our CRM and integration landscape: reviewing and challenging technical decisions, ensuring our architecture remains sound, scalable, and secure, and guiding both internal staff and external delivery partners.
• Working with AI as a Force Multiplier.
• We expect this role to make active, strategic use of AI tools - Claude in most regions, an equivalent in China - as a core part of how work gets done. This is not optional and not peripheral.
• Using AI to generate solution design options, integration patterns, and configuration drafts - then applying your domain judgment to validate, challenge, and improve what is produced.
• Prompting AI to write DataWeave transformations, Apex code, or MuleSoft flows as a starting point - then reviewing and refining with the expertise to know when the output is wrong.
• Accelerating documentation: architecture diagrams, decision records, integration specs, runbooks.
• Using AI to research platform capabilities, compare design options, or stress-test a proposed approach against edge cases.
• Staying ahead of what AI can and cannot do reliably - and calibrating how much to trust its output in each context.
• You do not need to be the deepest Salesforce or MuleSoft expert in every room. You need to be technically strong enough to validate what AI and external partners produce, and to intervene decisively when something is wrong.
• Architecture & Technical Design Authority.
• Own the architectural vision for Banyan Group's CRM and integration landscape - current state (Salesforce + MuleSoft) and future state.
• Lead technical design sessions with internal teams and external delivery partners; produce and maintain architecture diagrams, data flow documentation, and decision records.
• Act as design authority and gatekeeper: review and approve (or challenge) solution blueprints from external vendors before implementation proceeds.
• Define scalable data models, integration patterns, and API contracts aligned to enterprise standards and long-term platform flexibility.
• Identify technical debt, anti-patterns, and architectural shortcuts early - and recommend remediation paths.
• Integration & Data Architecture.
• Govern the integration landscape between Salesforce and hotel PMS systems (Opera Cloud, Opera On-Premise, Opera 5), booking engines, spa and F&B platforms, and third-party vendors.
• Ensure integration patterns remain consistent, auditable, and maintainable - with MuleSoft as the current hub but without assuming it is permanent.
• Define identity resolution, data quality, and deduplication standards across the guest profile ecosystem.
• Oversee data flow design for real-time and batch processing, ensuring consistency between CRM, Data Cloud, and downstream marketing and operations systems.
• Vendor Oversight & Delivery Governance.
• Independently review and challenge technical deliverables from external implementation partners - you must be capable of identifying gaps without depending on the partner to self-report.
• Establish and maintain internal runbooks for hotel onboarding, PMS integration, and platform configuration - progressively reducing Banyan's dependency on external vendors.
• Define test case standards and UAT expectations; ensure testing covers not just functional requirements but integration reliability, data integrity, and security controls.
• Participate in architecture review boards and steer discussions toward outcomes that serve Banyan's long-term interests, not vendor preferences.
• Security, Compliance & Governance.
• Collaborate with the Corporate IT and Cybersecurity team to ensure the platform meets security standards, including VAPT remediation, access controls, and data residency requirements.
• Ensure compliance with GDPR, PDPA, PIPL (for China operations), and internal data governance policies.
• Define and enforce least-privilege access models across Salesforce roles and MuleSoft credentials.
• Flag and escalate compliance risks proactively - particularly around guest PII, cross-border data flows, and AI connector usage.
• Platform Operations (Selective).
• Provide hands-on support for complex platform issues where architecture judgment is needed - not routine administration.
• Support environment management, release planning, and deployment governance in collaboration with the external delivery partner.
• Oversee data quality monitoring and coordinate remediation when integration failures or data integrity issues affect live operations.
• Hands-On Platform Evolution.
• Scope, design, and implement well-defined platform changes: retiring unused data streams, adjusting identity resolution rules, modifying integration mappings, updating Loyalty Cloud tier logic, reconfiguring Marketing Cloud journeys or suppression lists.
• Apply SDLC discipline to your own changes: sandbox-first development, review of AI-generated code or configuration, regression testing, documented deployment, and a rollback plan.
• Distinguish clearly between what you can deliver independently, what needs external delivery support, and what requires a full architecture review before any work begins.
• Produce your own test cases and verify your own changes before release - not dependent on a separate QA function for routine platform evolution.
• Use AI tools (Claude or equivalent) to generate DataWeave transformations, Apex code, Flow logic, or configuration scripts - then review and validate with the technical depth to catch errors before they reach production.
• A practical example: if Banyan decides to stop managing transactional email sends from Loyalty Cloud and to deprovision non-member records from both CRM and Data Cloud, you would scope the impact, design the change safely, execute it across Salesforce and MuleSoft, test it end-to-end, and document what changed - with AI assistance throughout, but under your own judgment and ownership.
• What We Are Looking For.
• Foundation (Required).
• A background in software engineering, enterprise integration, or data architecture - Salesforce and MuleSoft came later in your career, not first.
• 7+ years of hands-on experience in integration architecture, enterprise application architecture, or equivalent - you have built things, debugged production failures, and owned technical decisions under pressure.
• Solid understanding of integration design patterns: event-driven architecture, API-first design, pub/sub, synchronous vs asynchronous flows, idempotency, error handling at scale.
• Proficiency in at least one general-purpose programming or scripting language; comfortable reading and evaluating code across languages you did not write yourself.
• Grounded understanding of data modelling, identity resolution, and the realities of data quality at enterprise scale (duplicate records, incomplete profiles, schema migrations).
• Ability to produce clear technical documentation - architecture diagrams, data flow specs, decision records - that non-specialists can also follow.
• Salesforce & MuleSoft (Hands-On Working Knowledge Required).
• Enough depth in Salesforce (Marketing Cloud, Data Cloud, Loyalty Cloud, Service Cloud) to make real configuration and logic changes independently - not just review them.
• Able to sit down with AI assistance and evolve the platform in a controlled way: modifying data streams, adjusting flows, updating integration mappings, retiring unused components, or reconfiguring journey logic.
• Working knowledge of MuleSoft / CloudHub 2.0 - integration flows, DataWeave, connector configuration, error handling, and monitoring - sufficient to write, debug, and deploy changes with AI support.
• Understanding of Salesforce multi-tenant constraints, governor limits, and security model - enough to catch bad practices early and design safely.
• Familiarity with Salesforce APIs (REST, SOAP, Bulk, Streaming) and how they are used in large-scale PMS and third-party integrations.
• Understanding of SDLC as it applies to a configuration-heavy platform: sandbox management, change sets or CI/CD deployment, regression testing, and change documentation.
• Domain Experience (Advantageous).
• Hospitality, travel, retail, or loyalty-driven industries - particularly guest 360, membership ecosystems, or omnichannel personalisation.
• Experience with hotel PMS systems (Opera Cloud or On-Premise) - even at the integration interface level - is genuinely valuable given our current programme.
• Prior experience overseeing or governing an external implementation partner, not just working alongside one.
• Multi-jurisdiction data privacy experience - GDPR, PDPA, and ideally PIPL for China operations.
• AI Fluency (Required).
• Active, confident user of AI tools (Claude, GPT-4, or equivalent) in a technical context - not for general productivity but for architecture, code review, and design work.
• Capable of crafting effective prompts that produce useful technical output, and of recognising when AI output is incorrect, incomplete, or subtly wrong.
• Comfortable working in a context where AI tools are part of the daily workflow, not an occasional novelty.
• Awareness of AI governance considerations - what data should and should not be sent to external AI services, and how to operate responsibly in a regulated, guest-data environment.
• Who we are looking for.
• An architect by formation - someone whose foundation is software engineering, enterprise integration, or data systems - who has since mastered Salesforce and MuleSoft as tools in service of a broader craft. We are explicitly not looking for someone whose entire career has been built on the Salesforce platform.
• The immediate technology context is Salesforce and MuleSoft. But the architecture decisions made today must remain defensible if those platforms change tomorrow. For example, our E-commerce domain is making use of Kong as an API gateway for integration. We need someone who thinks in domain terms first - loyalty mechanics, integration patterns, data governance, guest identity - and platform terms second.
• What we deliberately do not require.
• Salesforce certifications - domain depth and independent judgment matter more than credential accumulation.
• Full-stack MuleSoft or Apex development capability - you will use AI to generate and iterate on implementation, with your own judgment applied to validate and own the result.
• A background that is 100% Salesforce - in fact, we actively prefer candidates who can evaluate Salesforce critically because they know alternatives.
• Experience with every integration in our current stack - curiosity and architecture first principles transfer across systems.