เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Accounting, Financial Reporting

ประเภทงาน:

ฝึกงาน

• Accounting & Reporting Assurance: Providing technical accounting and financial reporting advisory, including accounting standards implementation, financial statement preparation, regulatory reporting and financial instrument valuation.
• Transactions Accounting Support: End-to-end capital markets advisory from readiness assessment, IFRS conversion, financial reporting and acting as reporting accountant.
• Controls Assurance: Internal controls assessment, automation, reporting and remediation to ensure compliance with regulatory requirements, industry standards, and best ...
• Internal Audit: Independent assessment over the manner in which key risks within the organizations are identified, assessed, managed, reported and monitored.
• IT Audit: IT risk assessment (covering network, infrastructure, systems, applications, policies and operations) and remediation to ensure alignment with industry standards, regulatory requirements and business objectives.
• Sustainability Assurance: End-to-end environmental, social and governance (ESG) assessment, reporting and disclosure as well as independent assurance over sustainability reporting.
• We re looking for aspiring professionals who are eager to explore a career in a dynamic and fast-paced professional services environment.
• Eligibility:Recent graduates from 2023 to 2026 with less than 3 years of full-time work experience.
• Degree background in Accounting, Finance, Business, or other related fields.
• Ideal candidates will also demonstrate:Strong analytical and problem-solving skills, with the ability to interpret and work with data.
• Excellent communication, teamwork, and adaptability.
• High attention to detail and a strong interest in assurance, risk, and compliance services.
• If you are ready to Amplify your career, apply now! Requisition ID: 111547In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Assurance, Excel, Public Speaking, English

ประเภทงาน:

งานประจำ

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, Compliance, Data Analysis, English

ประเภทงาน:

งานประจำ

• Lead and scale a global QA function (~60 FTE across multiple countries), setting strategy, priorities and standards for QA across all CEG funnels.
• Design, evolve and automate QA frameworks, scorecards and measurement approaches that deliver clear, actionable insights tied to business KPIs (CSAT, NPS, FCR, AHT, quality adherence, cost-to-serve).
• Own insight delivery: convert QA findings into prioritized opportunities, business cases and recommended interventions (training, SOP changes, tooling, staffing).
• Drive cross functional stakeholder engagement with CST, AST, RTA, B2B, Workforce Planning and Product to ensure QA insights translate into implementation and outcomes.
• Build and maintain executive grade reporting dashboards and cadence (daily/weekly/monthly) that surface trends, risk areas, remediation status and ROI of quality initiatives.
• Lead root cause analysis for systemic customer experience issues and coordinate resolution end-to-end with accountable teams.
• Influence operational strategy and continuous improvement initiatives by embedding QA as a decision driver for policy, process and automation changes.
• Define QA governance, compliance monitoring and audit readiness across local and international operations; escalate and close gaps where required.
• Foster a high-performance QA culture: lead calibration, standards alignment, coaching for QA managers/analysts, and career development for the team.
• Champion efficient workflows: identify and implement automation and tooling (reporting, sampling, workflow) to scale QA impact and reduce manual effort.
• Represent QA in cross CEG leadership forums, present insights to senior stakeholders, and advocate for customer centric tradeoffs.
• What Success Looks Like.
• QA insights routinely inform priority operational changes across CST, AST, RTA and B2B.
• Measurable improvements in CSAT/FCR/AHT tied to QA-led initiatives.
• Reliable, trusted reporting used by ops and leadership to make decisions.
• Faster time-to-resolution for recurring customer issues through coordinated root cause remediation.
• High engagement and capability growth within the global QA team.
• Required Qualifications & Experience.
• 5+ years experience in customer service/contact center organizations with progressive responsibility; 4+ years in leadership of QA or quality programs.
• Strong experience turning quality data into business actions, presenting to senior stakeholders and driving cross functional change.
• Demonstrable experience managing distributed/virtual teams across multiple countries.
• Proficient in designing QA frameworks, scorecards and governance for multi-channel contact centers (voice, chat, email, social).
• Advanced competency with data analysis and visualization (Excel, BI tools); comfortable building dashboards and presenting executive summaries.
• Excellent stakeholder management, influencing and communication skills in English.
• Proven problem-solving skills, prioritization and ability to run multiple initiatives concurrently.
• Comfortable with ambiguity and driving outcomes in fastpaced environments.
• Strongly Preferred.
• Experience with contact center platforms (Genesys, Verint, or equivalent).
• Working knowledge of SQL or experience partnering closely with analytics/data teams.
• Experience implementing automation in QA workflows (RPA, reporting automation, integration with QA tools).
• Track record of improving CSAT/FCR through QA-led programmes.
• What We Value.
• Strategic, data-driven, action oriented mindset focused on impact and measurable outcomes.
• Collaborative leader who builds trust across operations, analytics and product teams.
• Curious and experimental, advocates testing, measurement and continuous improvement.
• High standards for quality, while enabling frontline teams to succeed.
• Compensation & Location Notes.
• Onsite position in Bangkok or Kuala Lumpur - we work in a hybrid setup with 2-3 days in office and remaining working from home. Relocation package available for the right candidate.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Assurance, Research, English

ประเภทงาน:

งานประจำ

• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Willing to work with sensitive issues that include a variety of religious and political views, violence, adult & sexual content.
• And any other duties as assigned.
• Minimum QualificationsBachelor's degree or above and excellent English language skills to support global operation.
• Excellent problem-solving skills and learning abilities.
• Knowledge about search engines, familiar with social media platforms.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Strong ability to learn and understand.
• Familiar with common office software.
• Preferred QualificationOverseas working/training experience or evaluating experience will be a good plus.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Compliance, Accounting, Finance, English

ประเภทงาน:

งานประจำ

• Our services help clients to proactively protect, detect or respond to fraud, misconduct and non-compliance matters regardless of whether the matters have already incurred or just curious to be incurred in the organizations.
• EY is on the cutting-edge in current trends of fraud invention, fraud prevention and forensic data analytics and serves as a quality-focused liaison between our clients and the law.
• We have collaboratively working teams worldwide. Our team in Thailand will work clos ...
• Skills and attributes for success.
• Bachelor's or master s degree in Accounting, Auditing, Finance, law or business-related fields.
• 6 - 7 years of working experience with 4 - 5 years in audit, internal audit or risk management.
• 2 - 3 years of working experience in fraud investigation or risk consulting is a plus.
• Strong organization, good presentation, communication, writing, interpersonal and teamwork skills.
• Outstanding analytical abilities.
• Demonstrated ability to complete assigned projects in a timely manner and in a fast-paced, high pressure environment.
• Demonstrated attention to detail and ability to coach and supervise less experienced teammates.
• Excellent oral and written English skills (including strong presentation skills).
• Computer skills (e.g., MS Office).
• Committed to providing quality outcomes.
• Working experience in Fraud Auditing is preferable.
• Working experience in Auditing is advantageous.
• We re interested in passionate leaders, with the intellectual curiosity to actively pursue new knowledge in the rapidly changing world of document review. Naturally you ll need a strong background in integrating technology-assisted reviews using and a wide range of analytics techniques, such as prioritized review, predictive coding, and threading. But we re not just looking for strong technical skills - we re interested in people that have the ability to nurture relationships, both internal and external, and are committed to intimately understanding our client s needs. If you re looking to become part of a community of advisors where you ll make a measurable difference across some of the most prestigious businesses around, this role is for you.
• At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
• Are you ready to shape your future with confidence? Apply today.
• To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
• EY | Building a better working world.
• EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
• Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
• EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Quality Assurance, Assurance, Data Analysis, English

ประเภทงาน:

งานประจำ

• Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
• Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
• Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
• Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
• Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
• Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go live within the targeted timeframe.
• Deliver process/product/guideline training to new joiners.
• Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
• Minimum QualificationsCompletion of Bachelor's degree or above.
• Proficiency in English and Thai as working languages.
• 1 year of experience in Quality Analyst/Quality Assurance, particularly in search engine evaluation.
• Familiarity with search engines, social media algorithms, and SEO.
• Demonstrated computer proficiency with Office software.
• Deep understanding of local culture and internet usage habits.
• Attention to detail and ability to use data analysis to identify trends.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Accounting, Negotiation, English

ประเภทงาน:

ฝึกงาน

• Currently a 3rd or 4th-year undergraduate student in Accounting or a related field.
• Available to join the internship program from Jan 2027 to Apr 2027.
• Required Documents.
• Resume - Mandatory.
• Transcript - Mandatory.
• GPAX or Weighted Average Mark (WAM)- Mandatory.
• Optional.
• English Proficiency Score.
• Working Hours.
• Monday to Friday (weekly).
• Onsite and Hybrid working model.
• At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
• To better reflect this, The exceptional EY experience. It s yours to build. is our new promise to our people.
• The opportunity.
• EY is committed to doing its part in building a better working world. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
• Our auditor is designed to help our clients meet their reporting requirements by accurately reporting on financial statements and providing meaningful insights into accounting and reporting matters. In addition to you ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients information.
• Your key responsibilities.
• Plans financial audits by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas; prepares audit scope and objectives; prepares audit programs.
• Performs audit of financial statements via various methodologies including inquiry, vouching, tracing, examination, observation, and analysis.
• Evaluates internal controls and accounting systems; recommending areas of improvements.
• Completing audit processes and documenting higher-risk areas to increase your technical and business skills in areas including revenue, financial instruments and income taxes.
• Understanding our clients unique ambitions and needs and referring them to colleagues in other teams and areas to broaden our business relationships where possible.
• Maintain client relationships at the appropriate level and present a favorable impression of the firm. Moreover, engaging clients and providing authoritative advice and professionalism throughout transactions.
• Assess, advise and help clients to implement security related frameworks e.g. Information Security Management System (ISMS).
• Contributes to team results by welcoming new and different work requirements; helping others accomplish related job results as and where needed.
• Keeps up-to-date with any changes or planned changes to accounting standards or other pronouncements and understand their impact upon the audit strategy.
• Skills and attributes for success.
• To qualify for the role, you must have.
• Bachelor's degree in Accounting, or other related fields.
• Excellent communication and negotiation skills and a collaborative approach to management and Good interpersonal skills and team player.
• Effective command of verbal listened and written both Thai and English. and Good appreciation of fundamental accounting knowledge and/or audit knowledge and financial controls.
• Able to handle multiple tasks and assignments and the flexibility to constantly learn and adapt in a fast-paced environment.
• As a global leader in assurance, Audit, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
• What we offer.
• We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

ทักษะ:

Assurance, Project Management, Automation

ประเภทงาน:

งานประจำ

• Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
• Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test cases and scripts to address business and technical use cases.
• Work closely with developers to design test criteria and develop automated tests.
• Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script.
• Perform both Manual and Automation testing, performance testing, End to End testing.
• Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
• Create documentation for QA process.
• Maintain regular and punctual attendance at work.
• Owns continuous improvement for existing and new processes.
• All other duties as assigned.
• Relevant work experience in development and/or testing role. Or 3+ years for senior QA position.
• Excellent verbal and written communication skills.
• Technical background and an understanding of software testing.
• Good development/scripting skills in common languages like Python, JAVA, Shell script, etc.
• Knowledge of automated testing tools, like Selenium, Robot Framework, Appium, Cypress, JMeter etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Knowledge of Performance testing is an added advantage.
• Experience with some common QA testing tools and best practice.
• Strong desire to be part of a team and build great products.
• Location: True Digital Park, Bangkok.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, ISO 9001, English

ประเภทงาน:

งานประจำ

• Participate in Quality and technical meetings as necessary.
• Review supplier reports from a Quality point of view.
• Follow Up NCRs (Non-Compliance Reports) issued by PTTEP and suppliers/contractors with respect to corrective actions presented by suppliers/contractors.
• Lead monthly contract meetings with service providers from a Quality perspective.
• Interface with Well Engineering and Operations Division (OWO) and its departments in Bangkok and the Logistics Base in Songkhla for all matters concerning the Quality issues on OWO s Products, and Services.
• Interface with the PTTEP Quality representatives in Songkhla, or in other locations where PTTEP Products or Services are being performed.
• Keep regular contact with goods, Products, and Service Suppliers and local Service providers.
• Remain competent to represent PTTEP in the presence of the regulator as required.
• Contribute to preparation of OWE/S QAQC budget including follow-up and control of expenditures for the assigned contract management.
• Maintain an archive for all Quality Records received by Drilling and Well Services Departments.
• Personal Qualification & Experience.
• Bachelor s degree in any engineering discipline from a recognized University.
• Working knowledge of ISO 9001 Version 2015 or API Q1 or Q2.
• Possess working knowledge in the NDT methods of Magnetic Particle Inspection, Liquid Penetrant, Ultrasonic Testing and Radiography.
• Possess working knowledge of the Products and Services provided to PTTEP.
• Preferably a minimum of 3 years working in a Quality Department of any engineering/manufacturing industries (preferably in Oil & Gas businesses, especially with practical experience in managing Quality issues on Drilling and Well Services Products & Services).
• Advantageous if with good knowledge and familiarity with the most advanced QA/QC requirements and procedures for inspection/auditing.
• Manage the Drilling and Well Services Quality database system to ensure that any record required is properly archived and retrievable.
• Perform the review of suppliers Quality documentation to ensure suitability to Scope of Work/Service.
• Support Quality technical audits and assessments.
• Attitude to stay in Operational bases, Manufacturing facilities for short periods.
• Critical aptitude and the ability to analyse processes quickly, methodically and effectively.
• Personal Qualification & Experience (Cont.).
• PC literacy with Word and Excel applications in a Windows environment.
• Basic Knowledge of Drilling and Well Services Products.
• Good knowledge and familiarity with the most advanced Quality requirements and procedures for inspection/auditing.
• Team player skills, capable of working with professionals.
• Fluency in English language, both verbal and written.
• Company/Internal.
• The job holder will interface with the Drilling and Well Services Department in Bangkok and the Well Operation Logistics Base for all matters concerning the Quality issues on Drilling and Well Services Products and Services.
• Interface with the PTTEP Quality Representatives in Songkhla and in other Locations where PTTEP Products and Services are being performed.
• External.
• The job holder has regular contact with Products and Service Suppliers (Drilling and Well Services) and local Service Contractors and Suppliers.
• Demonstrate a personal commitment to, Safety, Security, Health and Environment by following .
• Thailand Statutory Health, Safety & Environmental Regulations.
• PTTEP Corporate Health, Safety, Security & Environment Policy.
• Contractor s & Suppliers Health and Safety Management Systems.
• Additional Desirable Qualification.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Assurance, Compliance, English

ประเภทงาน:

งานประจำ

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency.
• Monitoring quality performance and compliance against project-specific KPIs.
• Identifying trends, risks, and potential gaps in processes or guidelines.
• Providing structured feedback and improvement recommendations to the Central Project Team.
• Supporting continual optimization of workflows, tools, and evaluation methodologies.
• Improve Model performance of AI models.
• Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• What will I be doing?Perform daily audit on internal system, analysis of errors and feedback to respective team.
• Work with training team to align policy understanding of QA and labelers;.
• Provide support on Policy/Quality related questions on ad-hoc basis;.
• Responsible in guiding new joiners in order to achieve ramp up target;.
• Work closely with Safety Specialist in order to provide feedback on quality;.
• Identify potential errors in policy and correct them in time;.
• Conduct quality meeting with the team to analyze errors;.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Manage Khmer content for Safety Model Operations team, ensuring productivity and accuracy meet business requirements for the Khmer-speaking markets.
• Minimum QualificationBachelor's Degree or equivalent education/experience.
• Fluent in Khmer (Cambodian Language) is required as the role requires communication with Cambodian markets, fluent in English is also required as it is the working language.
• Strong attention to details and ability to work independently.
• Preferred QualificationsMinimum 1 year working experience as Quality Assurance Analyst.
• In-depth understanding of local culture and internet usage habits.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
• Possesses good interpersonal skills.
• Advanced degree is preferred.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Assurance, Compliance, Fast Learner, English

ประเภทงาน:

งานประจำ

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency.
• Monitoring quality performance and compliance against project-specific KPIs.
• Identifying trends, risks, and potential gaps in processes or guidelines.
• Providing structured feedback and improvement recommendations to the Central Project Team.
• Supporting continual optimization of workflows, tools, and evaluation methodologies.
• Improve Model performance of AI models.
• Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• Responsibilities:Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Minimum Qualification(s)You are a good communicator, proficient in English and Thai as this role will cover Thailand market.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Preferred Qualification(s)Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Presentation skills, good communication and interpersonal skills.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Assurance, Swift, Internal Audit, English

ประเภทงาน:

งานประจำ

• Zero business interruption due to external regulatory issue/notifications.
• Zero External Notification (from Local authorities) on Customization Operations.
• Zero Significant Quality Incident on Customization Operations.
• Quality related customer complaint/rejection/return improvement.
• Right First Time on Artwork and Initiative delivery via customization.
• Vertical startup for Customization Operation owned supply network design project deliveries.
• In-market quality issue/crisis management and resolution.
• Zero critical observation for Internal 3PL (Third Party Logistics) assessment.
• Contribution to Cost-Cash-Service delivery vs target.
• Leads the QA program in local customization site and ensures that customization operations in your area of responsibility operate with the expected level of QA capability inline with company s policy. Own building the capability building & coaching of your responsible organization and any contracted third party operations and ensure internal policy/procedure or external compliance.
• To lead, co-lead or contribute in enabling cost/cash/service delivery of your organization.
• Build capability with key partners in Plant, Sales, Customer/Distributor Logistics in driving and enabling on target shelf quality execution in the trade.
• Coordinate with Customization key stakeholders on quality related issue resolution and Product disposition to minimize business interruption. Drive swift product disposition decision on Quality related block to minimize non performing inventory.
• Partnership with Customization team to ensure Quality element readiness for Customization initiatives, Supplier Selection, Qualification and On-going assessment.
• Responsible for Quality Incident, Quality related Customer and Consumer Complaint root cause investigation and CaPA development and closure effectiveness.
• Knowledgeable in external regulation. Oversight and liaison with product regulatory team for regulatory compliance in Customization. Responsible to coordinate with key stakeholders to ensure compliance to Halal, ISO, and other Quality-related customization licenses and/or certifications.
• Primary QA SPOC to review, approve and provide solutions as needed for all Customization related change management for Customization projects, initiatives, and on-going production.
• Build Quality Culture and QA capability for strong Customization foundations, ie qualifying and conducting health assessment, internal audit to ensure existing and new customization have clear action plans to meet the P&G quality systems and business needs.
• Responsible for reviewing Quality results, improvement, help needed and drive effective and influential engagement in the Production Supply and SMO LT Quality Council.
• Job Qualifications.
• Role Requirements.
• Bachelor's degree in Science, Engineering fields or supply chain-related with an excellent academic background.
• 1-3 years working experience preferably in QA /QC.
• Must have proven success from school or work experience of leadership and analytical thinking skills.
• Curious individuals can make sophisticated decisions using all the available data but are comfortable enough to use their gut feeling and instinct when these are missing.
• Strong in communication and proficient in English & Thai.
• About us.
• We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
• Job Schedule.
• Full time
• Job Number.
• R000146803
• Job Segmentation.
• Entry Level

ทักษะ:

Accounting, Project Management, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Prepare and complete the audit documentation based on Thai Auditing Standards to conclude the result of testing and findings..
• Perform analysis the financial information to identify unusual transactions based on understanding in business knowledge of the client.
• Make an inquiry with the client to gain understanding in the internal controls and complete the audit documentation.
• Explore improvement areas (i.e., internal controls deficiencies) to provide the recommendation.
• Support the engagement team to search the client information and business industry including Thai Accounting Standards to advise the business and accounting knowledge to the client.
• Perform project management to manage the assigned work to meet the deadlines..
• Build good relationship and communication with the engagement team and client.
• Maintain technical knowledge by actively participate in the training classes.
• Adhere to the profession s technical standards and the firm s policies, staying abreast of the latest industry developments, and matters of significance that impact our profession and clientele..
• Develop a working knowledge of common issues related to tax, SEC, or other regulatory reporting requirements as necessary.
• Demonstrate a strong commitment to personal learning and development..
• Understand how our daily work contributes to the priorities of the team and business..
• Understand the set expectations and demonstrate accountability in keeping personal performance on track..
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team..
• Demonstrate an appreciation for working with others..
• Understand what is fundamental to Deloitte s success as a business..
• Demonstrate integrity and an awareness of strengths, differences, and personal impact..
• Develop their understanding of Deloitte and offer a fresh perspective.
• Education: Bachelor s degree in Accountancy.
• Work Experience: Not required; open to fresh graduates.
• Good communication skills in English, both verbal and written, ensuring clear and effective interaction..
• Proven time management abilities, capable of meeting tight deadlines consistently..
• A strong team player who can also deliver results independently with minimal supervision..
• Highly analytical mindset, with a focus on detail and accuracy..
• Proficient in Microsoft Office applications, showcasing advanced computer skills (i.e., SQL and Data Analytics and Power BI).
• Demonstrated capability to manage stress effectively in a dynamic work environment..
• Flexibility to work both individually and as part of a team, adapting to the needs of each project..
• Resilience and stamina to maintain high performance under pressure and within tight deadlines.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• Requisition ID: 113109In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Assurance, Accounting, CPA, English

ประเภทงาน:

งานประจำ

• Assist in carrying out quality audit and other assurance services to clients in multiple services.
• Identify and communicate accounting and auditing matters to partners.
• Identify performance improvement opportunities.
• Interact with clients to help ensure that the information flow from the client to the audit team is efficient.
• Help prepare audit budgets, plans, proposals and presentations.
• Provide coaching and feedback to junior team members.
• Bachelor's Degree or above in Accounting.
• 6+ years of external audit experience.
• CPA qualification.
• Team player with strong interpersonal, communication and project management skills.
• Proficiency in spoken and written English & Thai.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Accounting Policies, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Client Management, Coaching and Feedback, Communication, Compliance Auditing, Complying With Regulations, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy {+ 29 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Up to 80%
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, Accounting, CPA, English

ประเภทงาน:

งานประจำ

• Assist in carrying out quality audit and other assurance services to clients in multiple services.
• Identify and communicate accounting and auditing matters to managers and partners.
• Identify performance improvement opportunities.
• Interact with clients to help ensure that the information flow from the client to the audit team is efficient.
• Help prepare audit budgets, plans, proposals and presentations.
• Provide coaching and feedback to junior team members.
• Bachelor's Degree or above in Accounting.
• 2-5 years of external audit experience.
• CPA qualification is an advantage.
• Team player with strong interpersonal, communication and project management skills.
• Proficiency in spoken and written English & Thai.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Accounting Policies, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Client Management, Communication, Compliance Auditing, Complying With Regulations, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, External Audit {+ 24 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Up to 80%
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, SAP, Assurance, English

ประเภทงาน:

งานประจำ

• Perform end-to-end BPI across finance processes including P2P, O2C, R2R, and H2R.
• Conduct current-state (AS-IS) process assessments and design future-state (TO-BE) processes.
• Identify inefficiencies, control gaps, and automation opportunities.
• Develop SOPs, process maps, and control frameworks.
• Finance Transformation & Shared Services.
• Support finance transformation programs including operating model redesign.
• Identify and quantify FTE savings and productivity improvements through process standardization, shared services migration, and automation.
• Assist in Shared Service Center (SSC) setup, transition, and stabilization.
• Design service catalogs, SLAs, KPIs, and governance models for SSC operations.
• Support transition of finance activities from local teams to shared services.
• Costing & Operating Model Design.
• Design and validate costing models for finance operations and shared services.
• Support activity-based costing (ABC) and chargeback models.
• Analyze cost drivers and support business cases for transformation initiatives.
• SAP Implementation Support (PMO & QA).
• Provide PMO support for SAP implementations (S/4HANA or ECC).
• Track project milestones, risks, issues, and dependencies.
• Support quality assurance (QA) by validating process design, configurations, and test scenarios.
• Ensure business requirements are correctly translated into SAP solutions.
• Automation & Digital Enablement.
• Identify and design automation solutions (AI, RPA, workflow, analytics) for business process improvement.
• Support automation use-case development, testing, and deployment.
• Collaborate with IT and automation teams to ensure scalable solutions.
• Stakeholder & Client Management.
• Work with client finance, IT, and transformation teams.
• Prepare client-ready presentations, dashboards, and status reports.
• Support change management and business adoption activities.
• Skills and attributes for success.
• Core Skills.
• Analytical Skills - Ability to analyze data, identify patterns, and support problem-solving across business and finance processes.
• Process Understanding - Basic understanding of end-to-end business processes (P2P, O2C, R2R) and how activities link to outcomes.
• Research Skills - Strong ability to research business topics, best practices, and process benchmarks, and synthesize findings into insights.
• Business Requirements Gathering - Ability to gather, document, and validate business requirements through discussions, workshops, and interviews.
• Presentation & Communication Skills - Capable of preparing and delivering clear, structured presentations for internal and client stakeholders.
• Tools & Technical Skills.
• Microsoft PowerPoint - Strong skills in creating structured, professional, and client-ready presentations.
• Microsoft Excel - Basic to intermediate skills in data analysis, calculations, and reporting.
• Ways of Working.
• Adaptability & Learning Mindset - Open to change, new ideas, and continuous learning in a fast-paced transformation environment.
• Flexibility - Comfortable working across different tasks, projects, and business areas.
• Attention to Detail - Careful and accurate when working with data, documentation, and deliverables.
• Collaboration Skills - Ability to work effectively with team members, stakeholders, and cross-functional teams.
• To qualify for the role you must have.
• Thai nationality.
• Bachelor s or Master s in Accounting, Business Administration, AIS, MIS, IT, Industrial Engineering or other business-related roles.
• Fluency in English and Thai.
• A minimum of 5 years of experience in business / management consulting, strategy implementation or project management related to initiative implementation. New graduated are also welcome!.
• Strong academic foundation with interest in business process improvement, finance transformation, and digital enablement.
• Internship, university projects, or coursework related to process improvement, data analysis, or business analysis is an advantage.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.

ทักษะ:

Quality Assurance, Assurance, Hindi, English

ประเภทงาน:

งานประจำ

• Develop annual and monthly sales targets.
• Present product offerings and negotiate deals.
• Achieve targeted sales goals by identifying and pursuing new business opportunities.
• Collaborate with internal teams, including customer service, production, and quality assurance, to resolve customer issues promptly and efficiently.
• Responsible for presenting product offerings, negotiating deals, and identifying new business opportunities that contribute to sustained growth.
• Providing exceptional customer service throughout the entire sales cycle is paramount, necessitating close collaboration with internal teams to ensure seamless customer experiences.
• Qualifications:Bachelor's Degree in Business Administration, Marketing, Economics or any other related field. (GPAX > 2.70).
• Fresh graduates are welcome.
• Strong written and verbal communication skills in Hindi and English.
• Applicants with prior experience in this field will be at an advantage.
• Good interpersonal skills with strong communication and presentation abilities.
• Able to be based in Bang Sue, Bangkok, Thailand.
• Able to travel to work in nearby areas on some occasions.
• Valid driver's license.
• Contact: Pawish S. (Fuji) Email: [email protected]

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Linux, Game Development, English

ประเภทงาน:

งานประจำ

• Design and implements software modules in C++ included build system scripting, unit testing, integration testing, performance testing along with software packaging and configuration management.
• Participates in code/design reviews.
• Contributes toward product and internal documentation, technical specifications, software documentation and unit test plans.
• Assists in resolution of field problems as needed.
• Partners with QA (Quality Assurance) to ensure high quality software.
• Partners with owner, and collaborators of projects to deliver, support, and maintaining products.
• Opportunity to mentor junior-to-mid level engineers while the team is growing.
• 3+ years experience of professional software development.
• Have awareness in performance implication of various libraries in use included C++ STL to make decision whether to use 3rd party library or implement our own.
• Experience developing in C++ in a multi-threaded environment.
• Strong experience of application or backend development on Linux with comfortability in using Linux command lines & various tools.
• Experience in using Makefile, and CMake build system.
• Knowledge and experience in at least one of several kinds of real-time project development using C++ such as uses multi-threaded code in business application, embedded systems / IoT delivering real-world products, game development, network-based application striving for either low-latency or high-throughput such as web server, packet filtering, or trading related application.
• Good understanding of operating system concepts included memory management, caching system, etc.
• Hands-on experience with network programming (e.g., sockets, TCP/IP, UDP, multicast) using directly platform API e.g. socket API.
• Strong English writing & verbal communication skills.
• Ability to work partially in US hours.
• Nice to have.
• Experience developing on Windows.
• Experience in developing with either one of Rust, Go, C#, or Python, or other system-programming languages.
• Not afraid to be dealing with legacy code base (C++98) of some of our projects with eyes towards modernization to C++11 onwards.
• Experience in directly using Linux POSIX API e.g. multi-threaded with thread library, file system, I/O multiplexing, signal processing, etc.
• Have exposure to market data in financial sector, or having been exposed to investment, trading.
• Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
• Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
• Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
• We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
• You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject.
• If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, English

ประเภทงาน:

งานประจำ

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!