เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Dynamics, Financial Modeling, Procurement, Accounting, Budgeting, ERP

ประเภทงาน:

งานประจำ

• Analyze budget vs. actual performance at the department, cost center, and company level, identifying structural trends beyond one-off timing differences.
• Prepare monthly variance analysis and management reports with clear driver-based commentary, quantified impact, and recommended corrective actions.
• Present findings to relevant stakeholders, escalate significant deviations to the Finance Manager, and continuously improve reporting formats and dashboards for management usability.
• Annual Budget and Mid-Year Reforecast.
• Own and drive the annual budgeting process end-to-end - from timeline design and assumption setting through consolidation and management approval - in collaboration with the Finance Manager and department heads.
• Design budget templates and planning models, challenge departmental inputs for reasonableness, and ensure alignment with company strategic goals and prior-year performance.
• Lead the mid-year reforecast, revising assumptions and projections based on actual performance, order backlog, and updated business outlook.
• Prepare and present budget and reforecast packages to management, including key assumptions, risks, and sensitivity to major drivers.
• Financial Modeling and Decision Support.
• Build and maintain financial models (scenario, sensitivity, and breakeven analysis) to support management decisions on pricing, cost structure, and resource allocation.
• Evaluate budget transfer and additional budget requests by assessing business justification and financial impact, and recommend approval or alternatives to the Finance Manager.
• Act as finance business partner for department managers, advising on budget utilization, spending trade-offs, and compliance with budget control policies.
• Capital Expenditure (Asset) Evaluation and Control.
• Serve as the finance gatekeeper for capital expenditure requests, screening submissions against the approved capital budget and evaluating financial justification (e.g., payback period, cost-benefit) before endorsement.
• Coordinate with requesting departments, procurement, and the Finance Manager to ensure proper asset classification, budget availability, and approval workflow for each acquisition.
• Maintain the capital expenditure tracking log, monitor actual spend against the capital budget, and report utilization status to the Finance Manager.
• Cash Flow Forecasting.
• Own the company's rolling cash flow forecast, incorporating receipts, disbursements, working capital movements, and capital expenditure projections.
• Monitor actual cash flow against forecast, analyze forecast accuracy, and escalate material deviations to the Finance Manager with root-cause analysis and recommended actions.
• Collaborate with Accounting and Treasury counterparts to ensure the forecast reflects the latest operational and financing activities.
• Who You Are.
• Bachelor's degree in Finance, Accounting, Economics, or any related field. Professional certification is an advantage.
• Minimum 5 years of experience in FP&A, budgeting, or a related corporate finance function.
• Proven track record of leading a full budgeting or reforecast cycle and producing management-level analysis independently.
• Experience within a listed company, technology, or semiconductor industry is an added advantage.
• Ability to leverage AI tools (e.g., Claude, Microsoft Copilot, ChatGPT) to build analysis workflows, automate repetitive tasks, and enhance reporting quality and speed.
• Advanced proficiency in Microsoft Excel and financial modeling (driver-based models, scenario and sensitivity analysis, Power Query is a plus).
• Hands-on experience with ERP systems; Microsoft Dynamics experience is a plus.
• Solid understanding of FX revaluation, cash flow modeling, capital budgeting techniques (NPV, payback), and variance analysis.
• Strong analytical rigor - conclusions supported by verifiable numbers and clear logic.
• Effective communicator able to present financial insights to management and partner with non-finance stakeholders, including engineering teams.
• Self-directed and deadline-driven, with the ability to own multiple workstreams simultaneously with minimal supervision.
• Proactive in improving and automating budgeting and reporting workflows, and able to coach junior finance staff on analysis standards.
• Hybrid Work.
• Performance Bonus.
• Group Life Insurance, Accidental Insurance, Medical Insurance.
• Social Security Fund.
• Annual Health Check-Up.
• Company Trip, Happy Activities.
• Annual Leave.

ทักษะ:

Data Analysis, Accounting, Automation, Power BI, English

ประเภทงาน:

งานประจำ

• Responsible for analyzing customer financial information and assessing credit risk to support appropriate credit term and credit limit decisions. The role also manages credit documentation, monitors receivables, and supports working capital efficiency, while leveraging data visualization, AI, and digital tools to enhance credit analysis and improve work processes.
• Analyze customer financial statements, payment capability, and credit risk to determine appropriate credit terms and credit limits. Coordinate with sales teams to manag ...
• Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or related fields (GPAX > 2.70). Fresh graduates are welcome. Experience in Credit Management, Finance, or related fields will be an advantage. Good command of English in verbal and written communication (TOEIC > 550). Experience or hands-on skills in data visualization and data management tools such as Power BI, Power Query, SQL, or similar tools. Able to utilize AI tools for data preparation, processing, and analysis to support business decision-making. Basic knowledge of low-code/no-code platforms and workflow automation tools such as Microsoft Power Apps, Power Automate, n8n, or similar platforms. Willing to work onsite at SCG Headquarters, Bang Sue, Bangkok.

ทักษะ:

Procurement, Recruitment, Data Entry, English

ประเภทงาน:

งานประจำ

• Be able to work in Suvarnabhumi Airport (BKK).
• Verify that Aircraft Technical Log and Maintenance Work Package entries are correct and complete.
• Record Equipment replacement in AMOS from Logbooks and scheduled tasks (WO/WP).
• Ensure that all Aircraft Technical Log and Maintenance Work Package entries are correctly entered into AMOS.
• Ensure the liaison with Scheduled Maintenance Planning and Engineering Departments in respect of component configuration and status.
• Other assignments from the direct Manager.
• Bachelor degree program in engineering or technical field.
• Be able to read, write, understand and communicate in English language.
• Standard computer literacy in MS Office.
• Team work spirit.
• Able to travel as when it is required.
• Apply for this job.
• More positions.
• OFFICER, STOREAIRCRAFT MECHANIC - SUVARNABHUMI AIRPORT (BKK)OFFICER, MAINTENANCE PLANNINGEXECUTIVE, MAINTENANCE CONTROL CENTERDIRECTOR OF ENGINEERINGSTORE DATA RECORDER - SUVARNABHUMI AIRPORTOFFICER, PROCUREMENT AND LOGISTIC View all jobs.
• Application form.
• Full Name *.
• Email Address *.
• Phone Number *.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No *.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No.
• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? Yes No --Yes - I consentNo.
• What's your expectation salary? (THB) *.
• Do you consent to a criminal background check as part of the recruitment process? Yes No *.
• Do you consent to a criminal background check as part of the recruitment process? Yes No.
• Do you consent to a criminal background check as part of the recruitment process? Yes No --Yes - I ConsentNo.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No *.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No.
• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? Yes No --Yes - I ConsentNo.
• More information.
• Your Resume *.
• To attach your Resume, click here to upload from your Computer.
• Security code *.
• Submit.
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• Be able to work in Suvarnabhumi Airport (BKK).
• Verify that Aircraft Technical Log and Maintenance Work Package entries are correct and complete.
• Record Equipment replacement in AMOS from Logbooks and scheduled tasks (WO/WP).
• Ensure that all Aircraft Technical Log and Maintenance Work Package entries are correctly entered into AMOS.
• Ensure the liaison with Scheduled Maintenance Planning and Engineering Departments in respect of component configuration and status.
• Other assignments from the direct Manager.
• Bachelor degree program in engineering or technical field.
• Be able to read, write, understand and communicate in English language.
• Standard computer literacy in MS Office.
• Team work spirit.
• Able to travel as when it is required.
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ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Warehousing, Automation, Power BI, ERP, English

ประเภทงาน:

งานประจำ

• Manage and support the day-to-day operations of data management systems, including SAP BW.
• Develop, implement, and maintain data management processes and procedures.
• Collaborate with stakeholders to understand business requirements and data needs.
• Design and implement data storage solutions, such as databases, data warehouses, and data lakes.
• Extract, transform, and load (ETL) data from multiple sources, including SAP ERP systems and non-SAP, into the data management systems.
• Ensure data quality and accuracy by implementing data validation and reconciliation processes.
• Monitor data management systems to ensure stability, performance, and security.
• Automate data management tasks and workflows.
• Provide technical support to end-users and resolve any data-related issues.
• Analyze data and identify trends to support decision-making and strategic planning.
• Create dashboards, reports, and visualizations using BI tools such as PowerBI, etc.
• Document data management systems and processes.
• Bachelor Degree in Computer Engineering, Computer Sciences or Management Information System.
• At least 2-3 years in Management Information System or Information Technology / New Graduate are welcome.
• Specific business application and data warehousing software: SAP BPC (Business Planning and Consolidation - Financial Consolidation), IBM Planning Analytics (TM1 - Financial Projection), SAP BW (Data Warehouse), Data analytics and Business Intelligence Enterprise Asset Management (EAM), Asset Performance Management (APM), IoT for real-time operational data ingestion, sustainability management tool and carbon reporting, Intelligent automation (RPA), Aritificial Intelligence, Machine learning and Conversational User Interface (Chatbot) or related solution.
• Management Information System.
• IT system analysis.
• Good command of English language / TOEIC over 600.

ทักษะ:

Project Management, Risk Management, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, a ...
• Amgen is one of the world's leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring for a Compliance Lead and Data Protection Officer for cluster countries (Thailand, Singapore & Malaysia) based in Amgen Thailand. Live.
• Purpose: Act as the strategic Compliance and Data Privacy partner for Thailand, Singapore, and Malaysia, establishing and executing country priorities based on local business needs and risk profiles while maintaining alignment with the overarching SEA and JAPAC strategy. Results: Partner with the business to enable growth within compliant and ethical guardrails through effective compliance and privacy programs, risk-based guidance, monitoring, remediation, and training, while promoting a culture of continuous process improvement. Organizational Contribution: Strengthen the culture of integrity, enable informed business decisions, mitigate enterprise risk and provide independent compliance and privacy judgement through trusted affiliate leadership partnership.
• Partner with affiliate leadership to embed compliance, ethics, and data privacy into business strategy and operations across Thailand, Singapore, and Malaysia. Establish and execute country compliance and privacy priorities based on local business needs and risk profiles, while maintaining alignment with SEA and JAPAC strategy. Serve as a full member of each affiliate leadership team with formal decision-making authority and accountability within the compliance and privacy remit. Provide independent, risk-based judgement & advice to broader affiliate business and governance decisions, ensuring compliance and privacy considerations are appropriately reflected in plans and execution. Lead the strategic implementation and localization of global compliance and privacy programs (e.g. risk assessments, policy and system enhancements, and effective training initiatives to ensure alignment with business priorities and regulatory expectations. Provide leadership and oversight of risk-based monitoring, audits, investigations, and remediation activities, Serve as DPO for Thailand, Singapore and Malaysia and oversee privacy compliance, including ROPA management, privacy training and personal data processing reviews. Escalate or consult with the SEA Cluster Head for matters involving material/significant risk, cross-market implications or matters requiring SEA LT consideration; current transaction volumes indicate fewer than 5% require Sea-level approval. Win What we expect of you.
• Preferred.
• Bachelor degree level At least ~ 8-10 years working experience preferred Oral and written communication proficiency in English Strong communication and engagement skills - oral, written - in Thai language High degree of ethics and integrity Demonstrated profound knowledge of pharma industry and understanding of business objectives Knowledge and understanding of laws, regulations and company policies. Sound organizational and interpersonal skills, ability to work under pressure Ability to cooperate well in a team environment, as well as to work independently Basic project management skills; Willingness to learn and to be developed; Industry Experience & Certifications Prior experience as compliance/paralegal/internal control/risk management/audit managers AI savvy preferred Competencies: Strong presentation and training skills Strong cross-functional communication and coordination skills Strong stakeholder influence and management skills Pro-active "self-learner" with results-oriented workstyle and the ability to deliver quality results in a timely manner Qualitative/quantitative analytical and problem-solving capabilities Acts in line with Amgen behaviors Thrive.
• What you can expect.
• of us As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being Vast opportunities to learn and move up and across our global organization Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now for a career that defies imagination.

ทักษะ:

Compliance, Legal

ประเภทงาน:

งานประจำ

• Coordinate with consultants and internal stakeholders to support the development, implementation, and continuous improvement of data protection policies and procedures in compliance with PDPA requirements.
• Collaborate with consultants, business units, and process owners to facilitate Data Protection Impact Assessments (DPIAs), privacy reviews, and compliance audits.
• Coordinate with internal stakeholders to monitor data protection compliance activities across the RBH Group and support the preparation of compliance reports and recomm ...
• Act as a key coordination point between consultants, relevant departments, data protection authorities, and data subjects to ensure effective communication and timely resolution of data protection matters.
• Partner with consultants, HR, Legal, IT, and business teams to organize and deliver data protection awareness programs, training sessions, and communication initiatives.
• Coordinate with consultants and cross-functional teams in the investigation, reporting, and remediation of data breach incidents, ensuring actions are completed within regulatory timelines.
• Work closely with process owners and consultants to maintain accurate and up-to-date records of data processing activities across the organization.
• Collaborate with internal stakeholders to integrate data protection requirements into business processes, systems, projects, and operational activities.
• Coordinate with business units and consultants to ensure privacy notices, consent management processes, and related documentation are properly maintained and periodically reviewed.
• Liaise with consultants and relevant stakeholders to stay informed of changes in data protection regulations, industry standards, and best practices, and support the assessment of their impact on the organization.
• Bachelor's degree in law, Information Security, Data Protection, or a related field.
• In-depth knowledge of PDPA and other relevant data protection regulations.
• Strong understanding of data protection principles and practices.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• A criminal background check will be conducted as part of the company's employment consideration process.
• Personal Data Protection Notice.
• For your Personal Data Protection, please refer to Rabbit Holdings' Personal Data Protection Policy at: Personal Data Protection Policies | Rabbit Holdings.
• The Company does not intend to collect sensitive personal data unless otherwise specified. Please refrain from submitting any sensitive personal data.

ทักษะ:

Budgeting, Compliance, Project Management

ประเภทงาน:

งานประจำ

• Manage daily operations of the data center, ensuring all systems function smoothly and meet quality standards.
• Develop and implement operational procedures that enhance efficiency and align with business objectives.
• Establish key performance indicators (KPIs) for operational activities and conduct regular assessments to ensure targets are met.
• Oversee resource allocation, including staffing, budgeting, and equipment management, to maximize operational effectiveness.
• Monitor financial performance, analyze cost structures, and recommend solutions to improve profitability.
• Ensure adherence to industry regulations and internal policies regarding data security and operational compliance.
• Develop and maintain disaster recovery plans to ensure business continuity in case of disruptions.
• Work with IT teams to manage infrastructure, including servers, storage systems, and networking equipment, ensuring optimal performance and security.
• Prepare regular reports for senior management detailing operational performance, challenges, and opportunities for improvement.
• Bachelor's degree in Business Management, Operations Management, or a related field; a Master's degree is preferred.
• Proven experience in operations management or a similar role within the data center or technology sector.
• Strong analytical skills with the ability to interpret financial data and operational metrics.
• Excellent leadership and communication abilities to effectively collaborate with diverse teams.
• Proficiency in project management tools and operational software.
• Knowledge of data center operations, including infrastructure management, cooling systems, power management, and security protocols.
• Detail-oriented with strong problem-solving skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong commitment to continuous improvement and operational excellence.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal - Oriented, Unity, Learning, Flexible.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Problem Solving, Leadership Skill, Teamwork, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Design, develop, and maintain scalable data pipelines, data products, and enterprise data.
• models that support analytics, reporting, machine learning, and AI initiatives across.
• Lumentum.
• Build and optimize modern data architectures using Databricks, Delta Lake, Spark, SQL,.
• and cloud-native technologies to enable high-performance analytics and trusted business.
• insights.
• Develop and maintain curated semantic layers, business metrics, and governed datasets.
• that power self-service analytics and conversational AI solutions such as Databricks Genie.
• and other natural language query platforms.
• Partner with business stakeholders across Sales, Operations, Manufacturing, Supply Chain,.
• Finance, and HR to translate business requirements into scalable data solutions and.
• reusable data assets.
• Enable business users to interact with enterprise data through natural language interfaces.
• by designing data models, metadata frameworks, business glossaries, and governance.
• standards that improve AI-generated insights and query accuracy.
• Collaborate with Data Scientists, Analytics Engineers, and BI developers to support.
• advanced analytics, predictive modeling, and AI-driven decision-making.
• Establish data quality, lineage, observability, and governance frameworks to ensure trusted,.
• secure, and compliant enterprise data assets.
• Design and implement enterprise-wide KPI frameworks and metric definitions to create a.
• source of truth across functional domains.
• Optimize data performance, reliability, and scalability while reducing technical debt and.
• improving platform efficiency.
• Support the development of AI-enabled analytics capabilities, including retrieval-augmented.
• generation (RAG), vector search, knowledge repositories, and semantic search.
• solutions that enhance data discovery and business productivity.
• Drive adoption of modern data engineering best practices including CI/CD, Infrastructure as.
• Code, automated testing, and data lifecycle management.
• Partner with leadership and analytics teams to advance Lumentum's vision of a centralized,.
• AI-enabled analytics organization.
• Degree in Computer Engineering, Computer Science, IT, or related fields.
• 10+years of hands-on experience as a Data Engineer or similar role.
• Strong SQL and data modeling skills, including Databricks, Delta Lake, Spark, SQL, and.
• cloud-native technologies.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to support.
• production environments.
• Good communication, problem solving skills, and teamwork mindset.
• Excellent English proficiency (reporting to foreign national).

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Data Analysis

ประเภทงาน:

งานประจำ

• Pathum Wan, Thailand (Hybrid).
• Full-time.
• Workplace: hybrid.
• We are looking for a Business Analyst who is passionate about using data to transform businesses by deducing meaningful insights and providing recommendations for change. You will play a critical part in identifying business issues, building proposals, and presenting the solutions to leading clients.
• Research.
• Understand context of client, industry, and/or technical requirements for pitching presentations.
• Stay updated on the latest Tech/AI/IT advancements, applications, and use cases.
• Problem and Approach Framing.
• Evaluate business cases, anticipate requirements, dissect problem statements, form hypotheses.
• Collect and outline requirement specifications; and turn them into business conceptualization and rationalization (fit & gap analysis); and proposed solutions, functional design, and phases of implementation.
• Worked with Graphic Designer to deliver high-quality work outputs, such as presentation slides, solution plan, functional design & specification documents, test reports, training materials.
• Work closely with Chief Business Officer and Sales team to drive AI Project pipeline, or others as assigned.
• Client Management.
• Keep smooth and timely communication with clients.
• Collect input, organize meetings, workshops.
• Manage relationship with clients (C Level, Senior Executives).
• Work with teams to manage project pitching pipeline.
• Internal Communication.
• Work closely with cross functional stakeholders, such as CEO, CBO, CTO, Chief Data Science, Sales, and Tech teams.
• Drive meetings with various stakeholders and produce clear summary, findings and next steps.
• Help oversee resources to ensure high-quality and timely pitching presentations to avoid lost opportunities.
• Monitor deliverables and ensure timely completion.
• Bachelor's or Master's degree in Business, Computer Science, Computer Engineer, or related fields.
• Previous experience in Consulting, ML, Startup,.
• AI System.
• or Sales a huge plus.
• A minimum of 4 years experience as a business analyst, or related field in Software House company.
• Ability to logically frame large chunk of quantitative and qualitative data into structured visualization, report, presentation (Analytical, Logical, Conceptual thinking skills).
• Ability to present, influence, and communicate with C Level executives.
• Have a customer-centric and service mindset.
• Highly motivated, accountable, drive to excel and on the lookout for new challenges.
• Ability to multitask (management and planning of multiple tasks, timeline, and resources).
• Advanced English and Thai competencies both written and oral.
• High competency in Microsoft applications (Word, Excel, PowerPoint, Outlook).
• Competitive salary.
• Flexible working hour.
• Telephone & sim card.
• Group health insurance.
• Annual health checkup.
• Monthly Grab Transportation credit.
• Education allowance.
• Apply.
• Apply at Data Wow Co., Ltd.](https://apply.workable.com/datawow/j/49A0F1FDC8/apply).

ทักษะ:

Risk Management

ประเภทงาน:

งานประจำ

• Business Continuity Management (BCM) and Crisis Management.
• Act as BCM officer to handle BCM plan and represent crisis management team during the crisis.
• Manage and lead team in performing analysis on business impacts from different business continuity cases.
• Review and ensure the quality of the reports and documents regarding to business continuity management with quality, completeness and timeliness.
• BIA (Business Impact analysis) / RIA (risk identification analysis).
• Recovery, BCM strategy and plan.
• Conduct crisis exercise, Plan for crisis management and support for implementation.
• Regularly monitor situation for potential crisis to relate with staff and business.
• Protection and Resilience (P&R).
• Adapt the Standard of guideline on Country level via a binding document and ensure that its requirements are fulfilled.
• Provide a platform for collaboration and standardization efforts.
• Developments around the Protection & Resilience framework including new requirements, run activity and controls with expert functions.
• Monitor and review schedules with company expert functions, regional and global Protection & Resilience.
• Coordinate action plans and ensure that Protection & Resilience monitoring and reporting system is adequately implemented.
• Prepare P&R reports and dashboards for the local regulatory and board management to report state of health in their organization.
• Prepare results of self-assessments/reviews and communicate status update to Executive Management and Regional team.
• Participates in the Governance & Control Committee or P&R Steering or Crisis Management Committee.
• Monitor situation that may impact to business disruption, validate, and escalate to P&R Steering.
• Provide support upon request e.g. crisis communication, business continuity site setup such as train and create awareness on this topic to staff and related people.
• Take the ownership for deficiencies from the self-assessment / reviews and enforce implementation of action plans on OE level and co-ordinate with stakeholders.
• Handle and manage risk assessment and audit action points and resolve any issues.
• Allianz Standard for information and document management (ASIDM).
• Lead Allianz Standard for Information and document management framework.
• Ensure all activity are comply with Group Guideline i.e. auto deletion.
• Conduct training for all staff on ASIDM topic.
• Liaise with IT and vendor to ensure the solution implementation.
• Must Have.
• At least 8 years direct experience in Protection & Resilience or Resilience or Business Continuity Management from insurance, financial or banking industry.
• Degree in Business Administration, Risk Management, Computer Science, Management Information System, IE or related field.
• Strong knowledge and understanding of current business continuity and crisis management planning techniques and Information Technologies.
• Knowledge of industry processes, control & risk frameworks and standards (e.g. relevant international standards (ISO), COSO, etc.).
• Knowledge of risk management, cyber security, data protection and new security related technologies, and relevant P&R domains (e.g. Business Continuity Management, IT Service Continuity Management, Protective Security, Global Incident Management, Crisis Management, Outsourcing, Information & Document Management).
• Nice to Have.
• Lead and understanding of security-related threats and risks, as well as practices and capabilities to address them.
• Strong project management and organizational skills. Self-directed and able to set priorities, organize time, resolve issues, follow up on tasks, and identify resources for projects.
• Experience of working in multicultural environment, collaborative and relationship working style, good team player with members of other departments.
• Knowledge of Microsoft Office suite and other document management software such as Adobe Acrobat.
• Sound understanding of Protection & resilience domains.
• Knowledge of risk and control frameworks, business continuity management or crisis management.
• High ethical standards and excellent judgement, discretion, and diplomacy, with ability to handle highly confidential and sensitive information.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking

ประเภทงาน:

งานประจำ

• Design and work on cybersecurity framework based on business objectives and strategic imperatives of the client organisation including goals, vision, mission, and operational plans.
• Data pattern and trend identification via metric analysis, driving operational excellence and improvement.
• Designing and implementing data protection and privacy programs for our clients and supporting their business.
• Evaluating the data protection and privacy practices of our clients and Conducting Privacy Impact Assessments.
• Monitor processes and drive improvements in efficiency and quality of cybersecurity programs.
• Assist in development of workflows for transitioning strategic plans into implementation plans and operational readiness.
• Facilitate strategic planning initiatives, documentation, technical roadmaps and security tool rationalisation.
• Assist in designing the security organisation structure including cyber defense.
• Develop security policies, procedures, standards based on the security strategy and roadmap.
• Review of cybersecurity policies and processes to identify gaps in design of control based on comprehensive assessment framework.
• Maintain continuous communication with key stakeholders in support of the security strategy, and plan and solicit feedbacks, to uplift the programs and capabilities.
• Conduct security process implementation reviews to assess security effectiveness and reporting.
• Conduct Current State Assessment of cybersecurity practices against the defined controls and provide recommendations for to-be state.
• Run Cyber Security Diagnostic Assessments and develop programs for cybersecurity skill development and enhancement.
• Provide certification advisory across Information Security Management System (ISMS).
• Implement security controls for realisation of the certification requirements and provide technology roadmap based on the security strategy.
• Assisting in delivering privacy projects to acting as a subject matter expert on them or to leading a team towards excellent client experience.
• Supporting and guiding our clients in adhering to the complex web of relevant national and international regulations (e.g. EU General Data Protection Regulation).
• Deploying processes and tools to help detect and prevent privacy breaches.
• Ensuring a harmonised approach towards data protection and privacy by bringing together our client's stakeholders (e.g. legal, compliance, risk, HR, security, business functions).
• Assisting clients in privacy related incident response activities.
• Supporting the client's team by acting as an interim team member (e.g. data protection officer, security officer, security manager, security analyst).
• Proactively identifying and pursuing opportunities for further business and team growth.
• Preferred skills.
• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or equivalent education.
• Minimum 4 - 5 years of prior relevant working experience.
• Experience with vulnerability scanning solutions and cybersecurity systems.
• Possession of relevant qualifications such as CIPM, CIPT, CIPP/E, CISM, CISSP, and/or HCISSP, as well as involvement in industry related organizations (e.g. IAPP, ISACA, (ISC)²) or relevant certifications.
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams.
• Excellent verbal, written communication and interpersonal skills with stakeholders at all levels.
• Knowledge and experience with relevant data protection and privacy laws and regulations (e.g. PDPA, EU GDPR, and Privacy Shield) and industry standards and frameworks, such as GAPP and BCR.
• Ability to efficiently understand client organisations and their business model and to tailor relevant processes to privacy requirements.
• An analytical mindset, strive for quality and are able to work in a result-oriented environment.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree.
• Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity.
• Requirements, Cybersecurity Strategy, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services {+ 16 more}.
• Desired Languages (If blank, desired languages not specified).
• Travel.
• Not Specified.
• Available for Work Visa Sponsorship?.
• Yes.
• Government Clearance Required?.
• No.

ทักษะ:

Digital Marketing, Architecture, Automation, Javascript, Leadership Skill

ประเภทงาน:

งานประจำ

• Vacation as per administrative staff.
• Reports to: Chief Digital Officer.
• Position Overview.
• Reporting directly to the Chief Digital Officer and any designee, the Digital Systems Developer serves as a technical cornerstone of the Digital department's Network & Systems division. Operating across the KIS school group and associated entities, this position is based at the Reignwood Park campus with occasional travel to Bangkok. The developer engineers and manages the school's web-based programming, databases, ERP, and digital workflows driving workflow automation utilizing deep expertise in JavaScript, Google App Script, and modern Artificial Intelligence practices.
• Additionally, this position is responsible for timely troubleshooting and resolving support requests for the platforms and integrations they maintain. The Digital Systems Developer focuses on intelligent database design, advanced process management, and creating custom digital solutions that are highly secure. They guarantee successful technology adoption by mapping system connections, authoring comprehensive technical documentation, and delivering hands-on staff training to ensure seamless operations.
• Academic & Professional.
• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical field.
• Proven professional experience as a Web Developer, Systems Engineer, or in a similar specialized programming and database role.
• Demonstrated experience designing, building, and managing relational databases and data structures.
• Experience architecting, managing, and integrating enterprise platforms, specifically Kissflow, ManageBac, OpenApply, HubSpot, SchoolsBuddy, or equivalent tools.
• Experience creating comprehensive system documentation, workflows, and multi-media user training materials (including videos).
• Professional certifications in modern Artificial Intelligence practices, JavaScript, or Google Cloud/Workspace development are highly advantageous.
• Excellent written and oral communication skills in Thai and English.
• Skills, Experience, & Attributes Sought.
• Programming & Automation: Advanced proficiency in JavaScript, Google App Script, and modern Artificial Intelligence practices (such as AI API integration and prompt engineering).
• Versatile Development: Ability to build non-traditional software systems as requested, including operating system applications (e.g., Python) and mobile applications.
• System Integration: Strong ability to connect disparate platforms and map out complex system-to-system connections.
• Process Management: Expert-level skills in analyzing, designing, and optimizing institutional workflows and databases.
• Technical Writing & Communication: Excellent written and oral communication skills in both English and Thai, with the ability to translate technical concepts into accessible documents, video-based training, and interactive eLearning modules.
• Training & Support: Strong capability to deliver engaging, hands-on software training to staff and efficiently resolve specialized system support tickets.
• Security & Compliance: A security-conscious approach to development, ensuring applications and databases comply with Thailand's data protection laws and regulations.
• Collaboration: Ability to work effectively within a team environment, coordinate operations across multiple campus locations, and cross-collaborate with other departments like Digital Marketing on specialty projects.
• Web Programming, Database & Workflow Automation.
• System Engineering: Architect, code, and manage custom web-based programming solutions and database structures to optimize school operations.
• Workflow Automation: Serve as the primary administrator for the Kissflow platform, building, optimizing, and maintaining automated institutional workflows.
• Google Workspace & Scripting: Develop custom automation scripts and integrations utilizing Google App Script and JavaScript.
• AI Integration: Research, implement, and leverage modern Artificial Intelligence practices to enhance internal processes, automation capabilities, and system efficiencies.
• Integration Maintenance: Monitor, update, and maintain system-to-system connections and APIs to ensure seamless data flow across core platforms, including Kissflow, ManageBac, OpenApply, HubSpot, and SchoolsBuddy.
• LMS Administration & Development: Maintain the TalentLMS portal and develop interactive training courses utilizing Adobe Captivate as requested.
• Web Server Administration: Maintain the security, apply necessary patches, and manage other essential components of the school's web servers to ensure optimal performance and uptime.
• Specialized Support & Troubleshooting.
• Tiered Support: Manage and resolve specialized support requests and tickets specifically related to the custom platforms, databases, and integrations maintained according to the department's service level agreements.
• Traditional IT Support: Provide traditional, general IT support as requested from time to time to assist the wider Digital team during peak operational periods.
• Root Cause Analysis: Troubleshoot complex system errors, workflow bottlenecks, and data discrepancies within connected systems.
• Vendor Coordination: Act as the technical liaison with external software vendors and platforms (such as Kissflow, ManageBac, OpenApply, HubSpot, and SchoolsBuddy) for advanced troubleshooting and system updates.
• Documentation & Training.
• Technical Documentation: Author and maintain comprehensive technical documentation, including system architecture maps, database designs, and system connection flows.
• Multimedia Training Materials: Create user-friendly training guides, standard operating procedures, and instructional video materials for automated workflows and custom digital tools.
• Staff Training: Deliver hands-on training sessions to staff and stakeholders across the KIS school group and associated entities to ensure high technology adoption and correct system usage.
• Operational Reporting: Periodically prepare and submit analytical reports tracking system operations, platform usage metrics, trends, and error logs to leadership.
• Cross-Departmental Projects: Collaborate directly with members of the Digital Marketing department on specialty projects, integrations, and web initiatives.
• Personal Development.
• Maintain an up-to-date IT / digital certification.
• Stay abreast of the latest digital technology through workshops and training sessions.
• Additional.
• Perform additional.
• as assigned.
• KISRP International School is committed to creating a safe and supportive environment in which our students can feel secure in all of their experiences within the school community. All members of the community should at all times show respect and understanding for an individual's rights, safety, and welfare, and understand that all play a role in the safeguarding of our students, conducting themselves in a way that follows the law and reflects the ethos and values of the school.
• KISRP uses the comprehensive international standards developed by the International Taskforce for Child Protection as this provides a framework for the implementation of safeguarding policies and procedures. Our school's child safeguarding policy and supporting policies and procedures are written in support of the United Nations Convention on the Rights of the Child and aim to follow procedures stated by the Thai Ministry of.
• Education, Thai Employment Law, and the Thai Child Protection Policy.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Service-Minded, Enthusiastic, Power point, Energetic, ISO 14001

ประเภทงาน:

งานประจำ

• Have experience with integrated Management Systems (IMS) consisting of ISO 14001 & 45001.
• Work closely with the QHSE Manager to maintain a strong safety culture and professional workplace.
• Adhere to BOL's Quality, Health, Safety and Environmental Management System policies and procedures.
• Ensure all HSE-specific procedures, work instructions and formats are suitable for use and updated.
• Regularly join toolbox talks in the workshop, and act as the HSE representative on matters during TBT's.
• Conduct regular workplace inspections to identify hazards, assess working conditions, and propose. corrective measures to management.
• Assist with the review of RA's & JSA's together with the Department Managers.
• Perform and maintain aspect and impact assessment; ensure proper control of HazMat and wastes.
• Collect monthly safety, occupational health, and environmental data; Track utility consumption, waste generation, and pollution control measurements required by Thai laws.
• Maintain accurate HSE records, statistics, incident register and action tracker, etc.
• Report HSE KPI status monthly and collaborate with the workforce for its target achievement.
• Conduct HSE Committee meetings regularly, present HSE status and act as its coordinator.
• Ensure that all HSE documents, as may be required, are translated into Thai.
• Ensure that BOL remain compliant with all Thai legal requirements in terms of Health, Safety & Environment.
• Assist with Inspections, Internal Audits, 3rd party audits and Accident investigations.
• Perform RSO role (if qualified) or liaise with 3rd party to manage the storage and transport of radioactive goods within BOL sites and businesses.
• Schedule and perform emergency drills in the workshop, identify scope for improvements.
• Assist the QHSE Manager with submitting documents to 3rd parties such as regulators or clients.
• Assist the Manager in responding to client enquiries about the BOL HSE Management System (questionnaires).
• Conduct HSE Induction for Employees, Contractors & Visitors as required.
• Train the workforce internally in essential HSE topics.
• Facilitate communication and feedback between different BOL departments.
• Assist with Project QHSE and any other function as may be reasonably defined and expected in this position.
• Able to travel to other destinations as the company Safety Officer if / when requested for short periods.
• Occasionally be called upon to work outside normal working hours and on weekends, when required for a project.
• Performance Expectations.
• Execute duties in accordance with the agreed QHSE scheduler.
• Ensure that all HSE Matters are reported to the QHSE Manager immediately.
• Interpersonal Skills.
• Service-minded, Friendly.
• Able to communicate well on all levels.
• Enthusiastic and Resourceful.
• Interpersonal Skills.
• Use skills and knowledge to deal with problem.
• Able to adapt to any situation and find the best possible solution for all parties.
• Decision Making.
• Able to make decisions based on knowledge and experience.
• A calm and professional manner in understanding root causes and facilitating consensus in decisions.
• Education and/or Experience.
• Must hold a Bachelor's degree in Public Health, Industrial Hygiene & Safety or equivalent.
• Must be certified and registered as a Safety Officer "Professional Level".
• At least 5 years of Oil and Gas Industry exposure.
• Language Skills.
• Must be fluent in spoken Thai and English.
• Must be fluent in written Thai.
• Must be proficient in written English.
• Must be able to read, analyse and interpret the most complex Thai & English HSE regulations, procedures & technical documents.
• Computer Skills.
• Must be able to use MS Office (Word, Excel, PowerPoint, Outlook, Visio), Adobe PDF and/or other organisation tools at a high level.
• Strong command of electronic presentation applications.
• Be interested in learning new skills as may be required.
• Specific Knowledge & Skills.
• Ability to perform effective and persuasive presentations.
• Extensive HSE Knowledge and Legal knowledge of HSE Thai legal regulations.
• Must know about ISO 9001, 14001 & 45001.
• Must hold First Aider training.
• Know Basic Firefighting and Emergency Response.
• Must hold a valid Thai driving license for cars.
• Personal Attributes.
• A knowledgeable HSE Officer with appropriate industrial and offshore project know-how.
• An energetic, forward-thinking and creative individual with high ethical standards.
• A person with analytical ability and good judgment.
• A well-organised and self-directed individual who can relate to people at all levels in an organisation.
• An individual who possesses a "big-picture" perspective.
• A good educator that gives speak to groups with confidence.
• Authorities.
• Submitting documentation required by Thai authorities after they have been approved by the QHSE Manager.
• Stop any ongoing work by the company if not considered safe.
• Collect, collate and maintain accurate HSE statistics.
• Assisting / Performing near-miss & Accident investigations in any department if required.
• Performing HSE Induction training for employees, contractors, and Visitors.
• Issue and control PPE database and Stock levels.
• Preferred.
• Hold or intention to attain (with BOL assistance) OAP Radiation Safety Officer (RSO) Intermediate Level.
• Hold internal or lead auditor in ISO 45001 &/or 14001.
• Root Cause Analysis - Trained.
• Incident Investigation - Trained.
• Work Hours & Benefits.
• Monday - Friday from 08:30 to 17:00.
• Remuneration according to qualifications and experience.
• All applications will be handled with strict confidentiality in accordance with Thailand's Personal Data Protection Act (PDPA).
• Office location: JST Sattahip Warehouse, 121/46 Moo4, Phlutaluang, Sattahip, Chonburi 20180 TH.
• Website: http://www.beacon-offshore.com.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Recruitment

ประเภทงาน:

งานประจำ

• End-to-End Recruitment: Manage the full life cycle of recruitment from entry-level to executive positions, encompassing manpower need analysis, strategic sourcing, candidate screening, and professional job offer negotiations.
• Multi-Channel Sourcing: Proactively identify and attract top talent through diverse platforms, including Job Boards, Social Media (LinkedIn, Facebook), professional networks, and headhunting techniques.
• Strategic Business Partnering: Collaborate closely with Hiring Managers to define te ...
• Advanced Interviewing: Conduct structured Behavioral and Competency-based Interviews to evaluate both technical proficiency (Hard Skills) and organizational alignment (Cultural Fit).
• Employer Branding: Initiate and execute Employer Branding projects and activities to enhance the company's reputation as an "Employer of Choice" within the healthcare industry.
• Data-Driven Recruitment: Maintain the Applicant Tracking System (ATS) and analyze key recruitment metrics (e.g., Time-to-Fill, Cost-per-Hire, Channel Effectiveness) to continuously optimize hiring efficiency.
• Recruitment Process Improvement: Streamline internal hiring workflows and assessment tools to reduce lead time while improving the quality of hire.
• Ad-hoc Projects: Execute other HR-related duties and special projects as assigned by management.
• Human Resources Management Officer (1 Vacancy).
• Policy & Compliance: Develop, improve, and monitor employee disciplinary policies and work rules to ensure full compliance with Thai Labor Law and healthcare accreditation standards (e.g., HA, JCI).
• Advisory Service: Act as a consultant to supervisors and employees regarding company regulations, leave policies, and HR-related procedures.
• Compensation & Benefits: Manage and audit salary structures, employee benefits, and payroll administration to ensure accuracy, transparency, and on-time disbursement.
• Market Analysis: Conduct market benchmarking and data analysis to enhance competitive benefits packages aimed at attracting and retaining healthcare professionals.
• Scholarship & Contract Management: Oversee the nursing and corporate scholarship programs, including the selection process, contract drafting, and tracking academic progress and post-graduation work commitments.
• Performance Management: Facilitate the end-to-end Annual Performance Appraisal system, from KPI setting and monitoring to final evaluation for salary increments and bonus allocations.
• Employee Relations & Engagement: Organize employee engagement initiatives and labor relations activities to foster a positive workplace culture and minimize turnover rates.
• Disciplinary & Conflict Resolution: Lead disciplinary investigations and provide initial intervention and resolution for workplace conflicts.
• HRIS Support: Maintain and optimize the HRIS database (in collaboration with the HRIS Manager) to ensure data integrity and generate analytical reports for strategic decision-making.
• Ad-hoc Projects: Execute other HR-related duties and special projects as assigned by management.
• Bachelor's Degree in Human Resources Management, Psychology, Business Administration, or a related field.
• Direct experience in the Healthcare/Hospital industry is highly preferred due to the familiarity with medical professional requirements and healthcare standards.
• Standard Compliance: Strong understanding of HA (Hospital Accreditation) or JCI (Joint Commission International) standards regarding human resources.
• Change Agent: Proven ability to improve or transform HR processes to increase efficiency and adapt to organizational growth.
• Remarks: The company will conduct a criminal background check before considering hiring for this position.
• Working Days: Monday - Friday.
• Location: Synphaet Ramintra Hospital.
• Website Company: https://www.synphaet.co.th/.
• Synphaet Co., Ltd.
• 508 Ramintra Road, Khan Na Yao, Khan Na Yao, Bangkok 10230.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Overall Airport Premium Service Operations Management.
• Take overall responsibility for the performance of Airport Premium Service Operations across both BKK and DMK.
• Define the Operating Model, Processes, Roles & Responsibilities, Decision Authority, and Escalation Flow for the team.
• Manage operations to ensure 24/7 service coverage, 7 days a week.
• Balance Service Capacity, Service Quality, Manpower Productivity, Revenue Support, and Operating Cost.
• Define Operational KPIs and monitor performance across each function.
• Identify Operational Risks, Bottlenecks, and Capacity Constraints and establish appropriate solutions.
• Act as the Management Escalation Point for major operational and service issues.
• Drive Operational Excellence and Continuous Improvement across Airport Premium Service Operations.
• Service Operations Planning.
• Oversee the Service Operations Planning Team, responsible for planning services in advance from Booking through to Service Ready status.
• Oversee the analysis of Booking Volume, Passenger Volume, Flight Schedule, and Service Demand by Airport, Time Slot, Service Type, and Customer Segment.
• Forecast Butler requirements and service capacity for the following day and future bookings, identifying peak periods and capacity risks in advance.
• Ensure the team understands the different requirements of Corporate, Agent, Family, Individual, VIP, Group, and Special Assistance customers.
• Establish manpower planning approaches aligned with Booking Demand and optimize Butler utilization to maximize service/passenger coverage without compromising service quality.
• Manage OT, Manpower Cost, Idle Time, and Resource Conflicts at an appropriate level.
• Define Assignment Principles and Resource Allocation Rules, taking into consideration Skill, Language, Experience, Gender.
• Requirements, Customer Profile, and Special.
• Oversee Forward Assignment for the following day and future bookings and ensure that every Confirmed Booking has the required resources available before the service date.
• Oversee the process of checking booking completeness and ensure the team contacts customers to clarify incomplete or unclear booking information.
• Oversee Pre-Service Confirmation, including Meeting Point, Flight Information, Service Arrangement, and Butler Information, to ensure that customers, Team Leads, and Butlers have accurate and aligned information before service begins.
• Butler Operations & 24/7 Service Delivery.
• Oversee approximately 8-10 Butler Team Leads and 80-100 Butler / Personal Assistant Officers across BKK and DMK.
• Take responsibility for Service Delivery and Frontline Operations on a 24/7 basis.
• Define Frontline Operating Standards and Service Expectations.
• Ensure readiness in terms of Manpower, Attendance, Grooming, Skills, and Service Readiness.
• Manage Butler performance through Team Leads and develop Team Leads into effective Shift Operations Leaders.
• Define Decision Authority and the Escalation Matrix for Team Leads.
• Oversee same-day operational management, including Re-assignment, Staff Swaps, Flight Delays, Staff Absences, and Resource Conflicts.
• Ensure Team Leads can resolve routine operational issues and provide immediate Service Recovery without waiting for Manager approval.
• Conduct regular on-site operational checks and monitor Service Delivery across both BKK and DMK.
• Manage Attendance, Discipline, Performance, and Productivity of the Frontline Team while building a strong Service Mindset, Ownership, and Professional Service Culture.
• After-hours & Real-time Operations Management.
• Establish the Operating Model for the period after the Service Operations Planning Team finishes its operation at approximately 21:00.
• Establish the Team Lead on Duty as the Same-day Operational Owner, with authority to adjust assignments, swap Butlers, resolve service issues, and contact customers directly for operational matters when necessary.
• Establish the Working Process between Team Leads and the Call Center to support customer information and communication 24/7.
• Define authority for Immediate Service Recovery and establish Escalation Criteria for Major / Critical Issues.
• Build an operating system that enables 24/7 operations without creating a Single Point of Dependency on the Manager.
• Service Quality & Service Excellence.
• Oversee the Service Quality & Training Team of approximately 2 team members.
• Define and control Service Standards for Airport Premium Service, including SOPs, WIs, Checklists, and Service Protocols.
• Define and monitor SLAs and Service Quality KPIs.
• Oversee Service Audits, Spot Checks, and Quality Assessments.
• Analyze Service Quality Gaps, Customer Feedback, and Recurring Issues.
• Ensure consistency of Service Standards across BKK and DMK.
• Drive Service Excellence and Continuous Improvement initiatives.
• Training & People Capability Development.
• Define Competency.
• Requirements and Training Roadmaps for Team Leads and Butlers.
• Oversee New Joiner Training, OJT, and Refresher Training.
• Develop and maintain a Skill Matrix to support Service Assignment and People Development.
• Analyze Training Needs based on Complaints, Customer Surveys, Service Errors, Audits, and Performance Gaps.
• Develop Team Lead capabilities in People Management, Operational Decision Making, Incident Management, and Customer Handling.
• Monitor Training Completion and Training Effectiveness and ensure employees meet the required Service Standards and Competency before being assigned to service.
• Complaint, Compliment, Service Error & Customer Feedback Management.
• Oversee the management process for Complaints, Compliments, Customer Surveys, Service Errors, and Incidents.
• Ensure complaints and service errors are investigated systematically through Fact Finding and Root Cause Analysis.
• Review Major Complaints and Sensitive Customer Cases.
• Define Corrective & Preventive Actions (CAPA) and follow up on Action Plans through closure.
• Analyze Complaint Trends and Recurring Service Issues and use the findings to improve Processes, SOPs, and Training.
• Coordinate with Customer Success for Formal Customer Follow-up or Service Recovery when required.
• Promote a Learning Culture that uses Service Errors as opportunities to prevent recurrence.
• Corporate Standards, ISO & Certification.
• Oversee the Service Quality & Training Team in coordinating with the central team on Corporate Service Standards, Customer Surveys, Complaints/Compliments, Training, and Certification.
• Implement Corporate Standards and Policies within Airport Operations.
• Ensure compliance with relevant ISO and Certification.
• Prepare the operation for Internal and External Audits and ensure proper Evidence and Documentation are maintained.
• Follow up on Corrective Actions from Audit Findings and connect Corporate Standards with actual operational practices.
• Customer Success & Call Center Collaboration.
• Work closely with Customer Success on Customer / Corporate / Agent.
• Requirements, Booking Changes, Capacity Constraints, Major Complaints, and Service Recovery.
• Maintain clear ownership principles: Customer Success = Customer & Booking Owner, while Airport Operations = Service Delivery Owner.
• Define the Working Process and Escalation Flow between the Call Center and Airport Operations for 24/7 Service.
• Ensure Team Leads can effectively coordinate with the Call Center and customers in After-hours or Real-time Operational Issues.
• Revenue, Capacity & Productivity Management.
• Support Revenue Achievement by increasing Service Capacity and the ability to accommodate Booking Demand.
• Monitor Capacity Fulfillment and Lost Revenue resulting from Capacity Constraints or Operational Limitations that can be managed.
• Analyze Butler Utilization, Trips/Passenger per Butler, Revenue per Butler/Man-hour, OT, and Manpower Cost to improve productivity.
• Increase Service Capacity without increasing Manpower at the same rate as Booking growth, while maintaining Service Quality Standards.
• Work closely with Commercial / Customer Success to align Capacity Planning with Demand and Business Growth.
• Data-driven Operations & Performance Management.
• Define and monitor an Operations Dashboard covering Demand, Capacity, Productivity, Service Delivery, Quality, Customer, and People.
• Monitor Booking/Passenger Volume, Peak-hour Demand, Butler Capacity, Capacity Utilization, OT, Manpower Productivity, Assignment Accuracy, On-time Performance, SLA Achievement, Complaint Rate, Service Errors, Customer Satisfaction, Audit Score, Attendance, and Competency.
• Analyze Trends and Root Causes from operational data to support manpower planning and operational improvements.
• Prepare Weekly / Monthly Performance Reviews and present Performance, Risks, and Improvement Plans to Management.
• Process, System & Continuous Improvement.
• Identify Manual Work, Duplicate Work, and Process Bottlenecks across the entire process from Booking.
• Planning.
• Assignment.
• Service Delivery.
• Quality.
• Work closely with System / Development Teams to develop Operational Tools, Dashboards, Workflows, Automation, and System Integration.
• Reduce Human Error and improve Assignment Accuracy.
• Drive improvements with Measurable Business Impact, such as increasing Capacity, reducing OT, reducing Service Errors, reducing Manual Steps, or improving Productivity.
• Support the scaling of Operations to accommodate future Business Growth.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Negotiation, Procurement, Recruitment, English

ประเภทงาน:

งานประจำ

• Supervise third-party vendors (cleaning, security, technicians) - monitor SLAs, checklists, and performance.
• Manage office supply inventories and storerooms; process Purchase Requisitions (PRs) and invoices via the procurement system.
• Coordinate venue setup and catering for company events.
• Ensure compliance with local safety regulations and Protective Security Management (PSM) standards.
• Execute BCM, Crisis Management, and Emergency Response Management (ERM) procedures; report monthly non-IT incidents to Group General Incident Management (GIM).
• Track, analyse, and report energy, water, and waste consumption data; contribute to Corporate Sustainability Reporting Directive (CSRD) and attend monthly Group Sustainability meetings.
• What You'll Bring.
• Bachelor's degree in Facility Management, Engineering, General Management, Public Administration, or a related field.
• 1+ years of experience in facility management, building management, administrative services, or property management.
• Proficiency in procurement systems and MS Office, particularly Excel for data analysis.
• Fundamental knowledge of MEP systems (Mechanical, Electrical, Plumbing) and fire safety systems.
• Familiarity with local safety laws, environmental standards, BCM, and Crisis Management frameworks.
• Good command of English - written, spoken, and reading - for regional meetings and reporting.
• Strong service mindset, proactive problem-solving attitude, and effective vendor negotiation skills.
• Certification in Occupational Health & Safety (Safety Officer / จป.) or Fire Safety training is an advantage.
• Professional certification in BCM or ESG/Sustainability reporting is a plus.
• Familiarity with AI-assisted facility management or sustainability reporting tools is an advantage.
• What We Offer.
• Full-time, on-site role at a modern Bangkok city-centre office.
• Competitive salary and performance-based bonus.
• Health and medical coverage.
• Provident fund contribution.
• Annual leave in line with Thai labour standards, plus additional company leave.
• Exposure to regional APAC and Group-level sustainability and BCM programmes.
• Learning and development opportunities through Allianz's global training resources.
• Allianz is one of the world's leading insurance and financial services groups, trusted by over 125 million customers across 70+ countries. In Thailand, we are committed to delivering exceptional service and building a workplace where people feel empowered, valued, and supported. Our Corporate Real Estate & Facility Management team plays a vital role in ensuring our offices are safe, compliant, and future-ready.
• 106761 | Real Estate | Professional | Allianz Partners | Full-Time | Permanent.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
• To Recruitment Agencies.
• We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Negotiation, Procurement, Recruitment, English

ประเภทงาน:

งานประจำ

• Coordinate with building management and landlords to oversee daily maintenance, workspace layout, seating, and booking systems.
• Supervise third-party vendors (cleaning, security, technicians) - monitor SLAs, checklists, and performance.
• Manage office supply inventories and storerooms; process Purchase Requisitions (PRs) and invoices via the procurement system.
• Coordinate venue setup and catering for company events.
• Ensure compliance with local safety regulations and Protective Security Management (PSM) standards.
• Execute BCM, Crisis Management, and Emergency Response Management (ERM) procedures; report monthly non-IT incidents to Group General Incident Management (GIM).
• Track, analyse, and report energy, water, and waste consumption data; contribute to Corporate Sustainability Reporting Directive (CSRD) and attend monthly Group Sustainability meetings.
• What You'll Bring.
• Bachelor's degree in Facility Management, Engineering, General Management, Public Administration, or a related field.
• 1+ years of experience in facility management, building management, administrative services, or property management.
• Proficiency in procurement systems and MS Office, particularly Excel for data analysis.
• Fundamental knowledge of MEP systems (Mechanical, Electrical, Plumbing) and fire safety systems.
• Familiarity with local safety laws, environmental standards, BCM, and Crisis Management frameworks.
• Good command of English - written, spoken, and reading - for regional meetings and reporting.
• Strong service mindset, proactive problem-solving attitude, and effective vendor negotiation skills.
• Certification in Occupational Health & Safety (Safety Officer / จป.) or Fire Safety training is an advantage.
• Professional certification in BCM or ESG/Sustainability reporting is a plus.
• Familiarity with AI-assisted facility management or sustainability reporting tools is an advantage.
• What We Offer.
• Full-time, on-site role at a modern Bangkok city-centre office.
• Competitive salary and performance-based bonus.
• Health and medical coverage.
• Provident fund contribution.
• Annual leave in line with Thai labour standards, plus additional company leave.
• Exposure to regional APAC and Group-level sustainability and BCM programmes.
• Learning and development opportunities through Allianz's global training resources.
• Allianz is one of the world's leading insurance and financial services groups, trusted by over 125 million customers across 70+ countries. In Thailand, we are committed to delivering exceptional service and building a workplace where people feel empowered, valued, and supported. Our Corporate Real Estate & Facility Management team plays a vital role in ensuring our offices are safe, compliant, and future-ready.
• 106761 | Real Estate | Professional | Allianz Partners | Full-Time | Permanent.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
• To Recruitment Agencies.
• We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Digital Marketing, Recruitment, Salesforce, Leadership Skill

ประเภทงาน:

งานประจำ

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research - with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We're backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• The Role.
• We're looking for a Regional Digital Marketing Manager to own paid acquisition for the EMEA region. Reporting to the Senior Regional Digital Marketing Manager and sitting within the Global Performance Marketing team, you'll take strategy through to hands-on execution - building and optimizing campaigns, working with local country managers, and helping shape how the region scales. This role suits someone who can operate independently, bring ideas from concept to launch without heavy oversight, and thrive in a fully remote, fast-moving environment. Some overlap with EMEA working hours is required to support collaboration with UAE and England-based teammates.
• This role does not offer visa sponsorship. Candidates must already have the legal right to work in the country where this role is based.
• What are the.
• for this role?.
• Campaign Strategy & Execution.
• Develop, plan, and execute paid digital marketing strategy for the EMEA region, collaborating closely with country managers and local marketing teams.
• Launch and manage paid campaigns across Meta and Google (Search, Performance Max), with a secondary channel in either Microsoft Ads or TikTok Ads.
• Manage budgets and allocation across markets to hit lead generation and enrollment targets.
• Design and run A/B tests to continuously improve campaign performance.
• Tracking & Process.
• Maintain clean tracking and attribution in line with global processes and standards.
• Work with CRM tools to track leads through to revenue.
• Contribute to and help refine global digital marketing best practices as the region matures.
• Analysis & Reporting.
• Analyze campaign performance, A/B test results, and revenue outcomes to surface optimization opportunities.
• Compile and present analytics reports to regional and global stakeholders.
• Global Collaboration.
• Work closely with the Senior Regional Digital Marketing Manager and global team members across time zones to align regional execution with broader business objectives.
• Share learning and channel expertise across markets to support the wider Global Performance Marketing team.
• What skills and experience are required?.
• 3-6 years of experience running paid digital advertising campaigns, ideally including hands-on Meta and Google Search/Performance Max experience.
• Comfortable working with at least one of Microsoft Ads or TikTok Ads, or open to developing depth there.
• Excellent written and verbal English communication skills, with experience working across international, cross-time-zone teams.
• Strong analytical and problem-solving skills, with the ability to translate campaign data into clear, actionable recommendations.
• A self-starter who can take a strategy from idea to execution independently, without needing significant hand-holding.
• Growth mindset and comfort operating in a fully online, fast-paced environment.
• Experience with HubSpot, Salesforce, or a similar CRM preferred.
• Experience supporting UAE or UK-based stakeholders specifically.
• Experience working across different time zones.
• Familiarity with AI tools as part of your day-to-day marketing workflow.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• 1000 individual training budget per year, we love to 'Level Up' (it's one of our core values)!.
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high-performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• We're a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!.
• Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Digital Marketing, Recruitment, Leadership Skill, Teaching, English

ประเภทงาน:

งานประจำ

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research - with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We're backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• The Role.
• We are seeking a hands-on Paid Digital Marketing Manager to own and scale paid acquisition across a growing portfolio of new ventures. You'll build campaigns, tracking infrastructure, and go-to-market strategies from scratch - moving fast, learning faster, and scaling what works.
• The ideal candidate is a performance marketing generalist with depth in paid channels and go-to-market experience who can operate across multiple channels and businesses with agility, while maintaining genuine depth in performance marketing. This role suits someone comfortable with ambiguity, takes full ownership, and is energized by turning early-stage challenges into scalable systems. We are specifically looking for candidates who can work with some overlap with the APAC timezone to support seamless collaboration with our teams.
• This role does not offer visa sponsorship. Candidates must already have the legal right to work in the country where this role is based.
• What are the.
• for this role?.
• Paid Campaign Management & Optimization.
• Own paid digital marketing end-to-end across a portfolio of new ventures, from strategy through hands-on execution.
• Run and optimize paid campaigns across the full mix, including Meta, Google Search, PMax, Demand Gen, LinkedIn, and TikTok, against real performance targets.
• Manage and allocate paid budgets across the portfolio to maximize ROAS.
• Monitor performance and acquisition metrics to identify scalable opportunities and continuously improve ROAS.
• Setup, Tracking & Infrastructure.
• Build the processes, tracking, and infrastructure that don't yet exist, getting newer businesses to a stable, scalable setup.
• Set up and maintain tracking and measurement, including conversion pixels, Google Tag Manager, HubSpot, and clean attribution.
• Establish repeatable workflows and operating standards where the model is still being figured out.
• Channel Discovery & Experimentation.
• Build go-to-market strategies for paid acquisition campaigns, driving lead generation and consultation bookings for new ventures.
• Test and scale high-performing paid channels to optimize customer acquisition.
• Collaborate with product marketers and sales to align lead generation with enrollment targets.
• Experiment fast and learn faster, bringing new approaches to how we plan, build, and optimize campaigns.
• Stay current with digital marketing innovations and audience behavior to expand Crimson's acquisition capabilities.
• Analysis & Performance Reporting.
• Build dashboards and reporting infrastructure that make campaign performance, lead quality, and ROAS visible to internal stakeholders.
• Analyze campaign performance, A/B tests, and lead metrics to surface optimization and scaling opportunities tied to business outcomes.
• Leadership & Global Collaboration.
• Contribute strategic ideas and support process improvement initiatives across the global digital marketing team.
• Mentor team members on channel expertise, testing methodologies, and campaign optimization best practices.
• Work closely with international, cross-market teams across different time zones to align on strategy and share best practices.
• Coordinate with global stakeholders to ensure local campaigns ladder up to broader business objectives.
• What skills and experience are required?.
• 3-5 years of experience in paid digital marketing, performance marketing, or demand generation.
• Proven track record running paid campaigns with measurable lead generation and conversion results. Combine with (Hands-on experience across major paid channels (Meta, Google, LinkedIn, TikTok, and more).).
• A startup mindset: comfortable with ambiguity, fast-moving, and able to wear multiple hats without losing depth in paid.
• Experience setting up marketing processes and tracking infrastructure from the ground up.
• Bonus: Working knowledge of HubSpot (or similar CRM), conversion pixel setup, Google Tag Manager, and measurement tools.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong professional English, both written and verbal.
• Bonus if you have.
• Experience as an early digital hire at a startup or new venture.
• B2B experience.
• AI native marketer.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• 1000 individual training budget per year, we love to 'Level Up' (it's one of our core values)!.
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high-performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• We're a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!.
• Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Overall Airport Premium Service Operations Management.
• Take overall responsibility for the performance of Airport Premium Service Operations across both BKK and DMK.
• Define the Operating Model, Processes, Roles & Responsibilities, Decision Authority, and Escalation Flow for the team.
• Manage operations to ensure 24/7 service coverage, 7 days a week.
• Balance Service Capacity, Service Quality, Manpower Productivity, Revenue Support, and Operating Cost.
• Define Operational KPIs and monitor performance across each function.
• Identify Operational Risks, Bottlenecks, and Capacity Constraints and establish appropriate solutions.
• Act as the Management Escalation Point for major operational and service issues.
• Drive Operational Excellence and Continuous Improvement across Airport Premium Service Operations.
• Service Operations Planning.
• Oversee the Service Operations Planning Team, responsible for planning services in advance from Booking through to Service Ready status.
• Oversee the analysis of Booking Volume, Passenger Volume, Flight Schedule, and Service Demand by Airport, Time Slot, Service Type, and Customer Segment.
• Forecast Butler requirements and service capacity for the following day and future bookings, identifying peak periods and capacity risks in advance.
• Ensure the team understands the different requirements of Corporate, Agent, Family, Individual, VIP, Group, and Special Assistance customers.
• Establish manpower planning approaches aligned with Booking Demand and optimize Butler utilization to maximize service/passenger coverage without compromising service quality.
• Manage OT, Manpower Cost, Idle Time, and Resource Conflicts at an appropriate level.
• Define Assignment Principles and Resource Allocation Rules, taking into consideration Skill, Language, Experience, Gender.
• Requirements, Customer Profile, and Special.
• Oversee Forward Assignment for the following day and future bookings and ensure that every Confirmed Booking has the required resources available before the service date.
• Oversee the process of checking booking completeness and ensure the team contacts customers to clarify incomplete or unclear booking information.
• Oversee Pre-Service Confirmation, including Meeting Point, Flight Information, Service Arrangement, and Butler Information, to ensure that customers, Team Leads, and Butlers have accurate and aligned information before service begins.
• Butler Operations & 24/7 Service Delivery.
• Oversee approximately 8-10 Butler Team Leads and 80-100 Butler / Personal Assistant Officers across BKK and DMK.
• Take responsibility for Service Delivery and Frontline Operations on a 24/7 basis.
• Define Frontline Operating Standards and Service Expectations.
• Ensure readiness in terms of Manpower, Attendance, Grooming, Skills, and Service Readiness.
• Manage Butler performance through Team Leads and develop Team Leads into effective Shift Operations Leaders.
• Define Decision Authority and the Escalation Matrix for Team Leads.
• Oversee same-day operational management, including Re-assignment, Staff Swaps, Flight Delays, Staff Absences, and Resource Conflicts.
• Ensure Team Leads can resolve routine operational issues and provide immediate Service Recovery without waiting for Manager approval.
• Conduct regular on-site operational checks and monitor Service Delivery across both BKK and DMK.
• Manage Attendance, Discipline, Performance, and Productivity of the Frontline Team while building a strong Service Mindset, Ownership, and Professional Service Culture.
• After-hours & Real-time Operations Management.
• Establish the Operating Model for the period after the Service Operations Planning Team finishes its operation at approximately 21:00.
• Establish the Team Lead on Duty as the Same-day Operational Owner, with authority to adjust assignments, swap Butlers, resolve service issues, and contact customers directly for operational matters when necessary.
• Establish the Working Process between Team Leads and the Call Center to support customer information and communication 24/7.
• Define authority for Immediate Service Recovery and establish Escalation Criteria for Major / Critical Issues.
• Build an operating system that enables 24/7 operations without creating a Single Point of Dependency on the Manager.
• Service Quality & Service Excellence.
• Oversee the Service Quality & Training Team of approximately 2 team members.
• Define and control Service Standards for Airport Premium Service, including SOPs, WIs, Checklists, and Service Protocols.
• Define and monitor SLAs and Service Quality KPIs.
• Oversee Service Audits, Spot Checks, and Quality Assessments.
• Analyze Service Quality Gaps, Customer Feedback, and Recurring Issues.
• Ensure consistency of Service Standards across BKK and DMK.
• Drive Service Excellence and Continuous Improvement initiatives.
• Training & People Capability Development.
• Define Competency.
• Requirements and Training Roadmaps for Team Leads and Butlers.
• Oversee New Joiner Training, OJT, and Refresher Training.
• Develop and maintain a Skill Matrix to support Service Assignment and People Development.
• Analyze Training Needs based on Complaints, Customer Surveys, Service Errors, Audits, and Performance Gaps.
• Develop Team Lead capabilities in People Management, Operational Decision Making, Incident Management, and Customer Handling.
• Monitor Training Completion and Training Effectiveness and ensure employees meet the required Service Standards and Competency before being assigned to service.
• Complaint, Compliment, Service Error & Customer Feedback Management.
• Oversee the management process for Complaints, Compliments, Customer Surveys, Service Errors, and Incidents.
• Ensure complaints and service errors are investigated systematically through Fact Finding and Root Cause Analysis.
• Review Major Complaints and Sensitive Customer Cases.
• Define Corrective & Preventive Actions (CAPA) and follow up on Action Plans through closure.
• Analyze Complaint Trends and Recurring Service Issues and use the findings to improve Processes, SOPs, and Training.
• Coordinate with Customer Success for Formal Customer Follow-up or Service Recovery when required.
• Promote a Learning Culture that uses Service Errors as opportunities to prevent recurrence.
• Corporate Standards, ISO & Certification.
• Oversee the Service Quality & Training Team in coordinating with the central team on Corporate Service Standards, Customer Surveys, Complaints/Compliments, Training, and Certification.
• Implement Corporate Standards and Policies within Airport Operations.
• Ensure compliance with relevant ISO and Certification.
• Prepare the operation for Internal and External Audits and ensure proper Evidence and Documentation are maintained.
• Follow up on Corrective Actions from Audit Findings and connect Corporate Standards with actual operational practices.
• Customer Success & Call Center Collaboration.
• Work closely with Customer Success on Customer / Corporate / Agent.
• Requirements, Booking Changes, Capacity Constraints, Major Complaints, and Service Recovery.
• Maintain clear ownership principles: Customer Success = Customer & Booking Owner, while Airport Operations = Service Delivery Owner.
• Define the Working Process and Escalation Flow between the Call Center and Airport Operations for 24/7 Service.
• Ensure Team Leads can effectively coordinate with the Call Center and customers in After-hours or Real-time Operational Issues.
• Revenue, Capacity & Productivity Management.
• Support Revenue Achievement by increasing Service Capacity and the ability to accommodate Booking Demand.
• Monitor Capacity Fulfillment and Lost Revenue resulting from Capacity Constraints or Operational Limitations that can be managed.
• Analyze Butler Utilization, Trips/Passenger per Butler, Revenue per Butler/Man-hour, OT, and Manpower Cost to improve productivity.
• Increase Service Capacity without increasing Manpower at the same rate as Booking growth, while maintaining Service Quality Standards.
• Work closely with Commercial / Customer Success to align Capacity Planning with Demand and Business Growth.
• Data-driven Operations & Performance Management.
• Define and monitor an Operations Dashboard covering Demand, Capacity, Productivity, Service Delivery, Quality, Customer, and People.
• Monitor Booking/Passenger Volume, Peak-hour Demand, Butler Capacity, Capacity Utilization, OT, Manpower Productivity, Assignment Accuracy, On-time Performance, SLA Achievement, Complaint Rate, Service Errors, Customer Satisfaction, Audit Score, Attendance, and Competency.
• Analyze Trends and Root Causes from operational data to support manpower planning and operational improvements.
• Prepare Weekly / Monthly Performance Reviews and present Performance, Risks, and Improvement Plans to Management.
• Process, System & Continuous Improvement.
• Identify Manual Work, Duplicate Work, and Process Bottlenecks across the entire process from Booking.
• Planning.
• Assignment.
• Service Delivery.
• Quality.
• Work closely with System / Development Teams to develop Operational Tools, Dashboards, Workflows, Automation, and System Integration.
• Reduce Human Error and improve Assignment Accuracy.
• Drive improvements with Measurable Business Impact, such as increasing Capacity, reducing OT, reducing Service Errors, reducing Manual Steps, or improving Productivity.
• Support the scaling of Operations to accommodate future Business Growth.