เงื่อนไขการค้นหา

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Software Development, Electrical Engineering, Product Owner

ประเภทงาน:

งานประจำ

• Background in computer science, information systems, or another related field OR MS/BS degree in software development, computer science, information systems, or electrical engineering.
• Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence.
• Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer and agent experience Identify and communi ...
• Work with Digital Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development.
• Build solutions as required by the Small commercial division, while adhering to best-in-class integration standards and practices.
• Comply with standard processes and procedures including change control, configuration management and logical access control.
• Engage with Chapter in the spirit of continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering craft .
• Functional Competency.
• Able to provide technical excellence while embracing flexibility over building bulletproof systems.
• Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business.
• Experience in or willingness to learn Agile methodology and working in a cross functional team.
• Experience of relational database development (e.g. SQL and JDBC).
• Working knowledge of file transfer protocols and configuration (e.g. SFTP, FTP).
• Strong background in XML (e.g. DOM, SAX, XPath and Schemas).
• At least 8 years of software engineering experience and deep expertise with 1-2 core programming languages (e.g., Java,.NET, Ruby, JavaScript or Typescript).
• Track record of successful delivery of technical components of integration platforms and transformation projects.
• Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments.
• Educational.
• Background in computer science, information systems, or another related field OR MS/BS degree in software development, computer science, information systems, or electrical engineering.
• Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence.
• Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer and agent experience Identify and communicate issues/risks to the relevant stakeholders (Digital Product Owners, Service/Platform owner, Domain lead).
• Work with Digital Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development.
• Build solutions as required by the Small commercial division, while adhering to best-in-class integration standards and practices.
• Comply with standard processes and procedures including change control, configuration management and logical access control.
• Engage with Chapter in the spirit of continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering craft .
• Functional Competency.
• Able to provide technical excellence while embracing flexibility over building bulletproof systems.
• Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business.
• Experience in or willingness to learn Agile methodology and working in a cross functional team.
• Experience of relational database development (e.g. SQL and JDBC).
• Working knowledge of file transfer protocols and configuration (e.g. SFTP, FTP).
• Strong background in XML (e.g. DOM, SAX, XPath and Schemas).
• At least 8 years of software engineering experience and deep expertise with 1-2 core programming languages (e.g., Java,.NET, Ruby, JavaScript or Typescript).
• Track record of successful delivery of technical components of integration platforms and transformation projects.
• Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Single License, Service-Minded, Good Communication Skills, Able to work as a shift, English, Thai

ประเภทงาน:

งานประจำ

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

ทักษะ:

Automation, Finance, Legal, English

ประเภทงาน:

งานประจำ

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.