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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Embody, transmit and live the Purpose, Values, and Human Fundamentals within the collective the 8 human fundamentals within the team.
• Recruit, onboard and ensure the training of complementary talents without compromising on our essential criteria.
• Contribute to an ambitious store project with my ecosystem to federate my teams.
• Guarantee a safe and healthy work environment and create the conditions that allow for taking care of me, colleagues and customers.
• Lead and implement our management scheme to foster responsibility and autonomy in service of both collective and individual value creations.
• Ensure compliance with legal and contractual obligations and the company's code of conduct.
• Decide with store director on my team compensation in alignment with internal policy.
• Responsibility 2: Build and manage my commercial policy on my priority sports as an intrapreneur.
• Analyze customer / user data to optimize their market knowledge and set a quantified ambition.
• Select the best product and service offer link to omnichannel and circularity strategies.
• Implement the digital in and outstore customer experience.
• Build my mass plan on my sports according to Decathlon's merchandising guidelines and seasonality.
• Mobilize my sport communities through my communications and events.
• Build my team to have the best sports people at the right place, at the right moment.
• Responsibility 3: Manage the best in class omnichannel customer experience.
• Embody and manage the best in class customer relationship through my posture.
• Implement the fundamentals of selling, layout, and truck to peg on the field.
• Manage the loyalty program in order to optimize the customer data.
• Implement action plans thanks to customer feedback.
• Implement my department to help the customer find their product autonomously and quickly.
• Impulse an offensive commercial dynamism.
• Responsibility 4: Manage my In-store performance trajectory (People / Planet / Business).
• Build an ambitious annual business trajectory and define a team trajectory.
• Analyze my performances and manage the reliability of the forecasts.
• Formalize the gaps between realized performance and forecast performance.
• Schedule the good hours at the right time.
• Manage and formalize action plans on my People / Planet / Business levers and my PNL.
• Ensure the in-store stock accuracy and availability while optimising stock lifetime.
• Responsibility 5: Guarantee daily safety and organization of the store (Duty management).
• Ensure safety of people and security of goods on a daily basis.
• Guarantee my knowledge of all technical systems and equipment within the store.
• Take in charge the daily business and service activity.
• People & Culture Leadership.
• Lead and manage a team with care, fairness, and accountability.
• Recruit and grow team members based on their potential and role fit.
• Apply company values in daily decisions and people development.
• Commercial & Market Knowledge.
• Understand and apply store commercial policy based on sport or product category.
• Adjust local store offer to fit market needs and customer expectations.
• Organize and manage store layout to improve customer experience and sales.
• Operational Excellence.
• Oversee daily store operations and act as Duty Manager when needed.
• Maintain a safe and secure store environment.
• Handle customer relationships and feedback professionally.
• Performance & Sustainability Management.
• Monitor and drive department sales based on clear goals.
• Plan and manage working hours to match business activity.
• Manage stock levels efficiently and integrate sustainability into daily actions.
• What Makes You a Great Fit.
• Goal-oriented mindset with clear planning and follow-up.
• Strong collaboration and teamwork across different roles and functions.
• Well-organized and able to manage time and priorities effectively.
• Open to change and adaptable in a fast-moving retail environment.
• Eager to learn and grow continuously.
• Able to stay objective and make fair decisions.
• Confident in giving and receiving feedback to help others improve.
• Emotionally intelligent and able to build strong, respectful relationships.
• Decathlonian Benefits.
• Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares.
• Provident fund.
• Competitive salary.
• Group insurance includes life, health, and dental insurance.
• Performance bonus.
• Employee discount.
• A learning environment where you can dive deep and make an impact.
• Wide range of career opportunities locally and globally.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor s or Master s degree in Marketing, Business Administration, Hospitality Management, or a related field.
• Minimum 5 years of experience in Sales & Marketing, preferably within the hospitality industry.
• Proven track record in driving revenue growth, market share, and brand positioning.
• Strong knowledge of sales strategies, digital marketing, brand management, and revenue management.
• Experience in hotel sales segments (Corporate, MICE, Leisure, OTA, and Group business).
• Excellent leadership and team management skills with the ability to drive performance.
• Strong analytical skills with the ability to interpret market data and trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to develop and execute strategic sales and marketing plans.
• A strong network within the hospitality industry is an advantage.
• Ability to work under pressure and meet revenue targets.
• Excellent command of English (both written and spoken).
• Sales LeadershipDevelop and implement comprehensive sales strategies that drive revenue in Rooms, F&B, and Banquets.
• Analyze market trends and competitor activities to identify new business opportunities.
• Lead and support the sales team in achieving individual and departmental sales targets.
• Maintain key account relationships and ensure a consistent flow of new business.
• Set sales goals and KPIs for team members, monitor progress, and provide coaching to ensure targets are met.
• Marketing & CommunicationsDevelop and manage annual marketing plans, budgets, and promotional activities to achieve business objectives.
• Strengthen brand image and awareness through consistent and creative marketing campaigns..
• Oversee digital marketing strategy, including hotel website, SEO, online advertising, and social media presence.
• Manage relationships with advertising agencies, PR partners, and media to secure coverage and positive exposure.
• Coordinate photo shoots, marketing collateral, and hotel content updates to ensure brand consistency.
• Create and execute PR and media engagement plans to position the hotel as a preferred destination for both business and leisure travelers.
• Revenue & StrategyRecruit, train, and motivate team members to deliver outstanding performance.
• Ensure team members are fully briefed on hotel positioning, brand identity, and sales techniques.
• Conduct regular team meetings to communicate targets, achievements, and market updates.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Administration & ReportingMaintain accurate records of business activities, forecasts, and marketing performance.
• Ensure compliance with departmental budgets and control expenditure effectively.
• Report regularly to the General Manager on business performance and key strategic initiatives.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Sales, Market Research, Customer Relationship Management (CRM), Thai, English

ประเภทงาน:

งานประจำ

• Identify, develop, and close new business opportunities by offering tailored people development solutions to clients.
• Drive sustainable revenue through client acquisition and expanding existing accounts to meet sales targets.
• Serve as a trusted advisor, managing end-to-end engagements and ensuring the delivery of effective solutions.
• Keep abreast about industry trends, market demands, and emerging people development practices.
• Build and maintain strong relationships with HR leaders, decision-makers, and other key stakeholders to drive revenue growth.
• What experience do I need?.
• 0-8 Years in business analyst, consultative selling, or business development - preferably in a professional service industry.
• Fresh Graduate Welcome.
• What competencies should I have?.
• Strong prospecting skills.
• Exemplary phone manner.
• Consultative sales ability.
• Comfort in selling over the phone to consumers (B2C).
• Exceptional interpersonal and communication skills.
• Ability to network - connections to business communities.
• What are the must haves ?.
• Are fluent in business level of Thai and English.
• Value teamwork and collaboration.
• Potential and/or Interest to become trainer.
• University or College Degree in any relate field.
• What benefits would I receive?.
• Dale Carnegie s extensive training opportunities for personal and professional development.
• Highly global, professional, top quality and fun working environment.
• Breakthroughs for personal and career development.
• What is the compensation plan?.
• Salary structure with bonus program.
• Overrides on individual and team success and year-end bonus package.
• World-class benefits and welfare for all Gens.
• Trainer professional package when become a certified trainer.
• Interested applicants, please apply online at http://www.dalecarnegie.com/careers/ AND send your resume to [email protected]
• Dale Carnegie Thailand.
• 195 One Bangkok Tower 4, 15th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand.

ทักษะ:

Accounting, Payroll, Finance, English

ประเภทงาน:

งานประจำ

• 580+ in-house agents.
• 150+ non-agent team members across product/tech, marketing, supply and operations.
• We serve more than 10,000 buyers, tenants, and property owners every month through a large agent network and an in-house brokerage team.
• Starting in Thailand, we plan to expand internationally. Peers in other markets are Beike in China (USD 32bn in valuation with 550k agents on the platform), Loft and Quinto Andar in Brazil (USD 3bn and 5bn valuation), or Square Yards in India. Their success is an inspiration for us to build the leading property transaction platform across Southeast Asia.
• The company is venture-backed and well-capitalized, with international investors and a long-term ambition to build a category-defining real estate platform in Southeast Asia.
• Why this role existsPropertyScout s finance and accounting function has grown rapidly alongside the business but now requires experienced, hands-on leadership to bring structure, reliability, and discipline to the accounting operations.
• The company currently works with an external finance advisory firm that is upgrading processes, systems, and controls. This role is the critical next step: a permanent, on-the-ground leader who takes full ownership of the day-to-day accounting operations, ensures the books are accurate and timely, and provides the operational backbone that the business needs to scale.
• This is a hands-on leadership position for someone who thrives on getting the details right, building reliable processes, and running a tight accounting function. The role also encompasses payroll, commissions, and HR-related financial processes, making it ideal for someone with cross-functional experience in both accounting and HR operations.
• MissionOwn the accuracy and timeliness of PropertyScout s books. Build a well-structured, reliable accounting operation. Ensure every number is correct, every close is on time, and every process runs like clockwork. Manage, develop, and hold accountable a team of four. Ensure payroll, commissions, and HR-related financial processes are accurate and compliant.
• Why this is an attractive roleOpportunity to build and shape the accounting function of a fast-growing, venture-backed company from the ground up.
• Direct impact on the company s financial integrity and credibility with investors.
• Broad scope spanning accounting, payroll, commissions, and HR-related financial processes.
• Clear scope and ownership you run accounting, with full authority to set standards and enforce them.
• Potential for growth as the company scales, including the possibility of evolving into a broader finance leadership role.
• Exposure to a multi-entity structure (Thailand and Singapore).
• Core Responsibilities1. Accounting Ownership (Top Priority).
• Full ownership of the general ledger, chart of accounts, and all accounting entries.
• Ensure accurate, complete, and timely monthly close (target: within 5 working days of month-end).
• Personally review and approve all journal entries, reconciliations, and adjustments.
• Own accounts payable, accounts receivable, bank reconciliations, and intercompany transactions.
• Own revenue recognition and ensure it is applied correctly and consistently.
• Maintain the fixed asset register and manage depreciation schedules.
• Ensure all accounting complies with Thai Accounting Standards (TAS) and applicable IFRS requirements.
• Payroll, Commissions & HR-Related Finance.
• Own end-to-end payroll processing for 150+ non-agent staff and 580+ in-house agents, ensuring accuracy of salaries, allowances, overtime, and statutory deductions (social security, provident fund, personal income tax).
• Design, maintain, and calculate agent commission structures in coordination with the operations and sales teams.
• Ensure commission calculations are accurate, auditable, and paid on time.
• Coordinate with HR on headcount changes, new hires, terminations, leave balances, and benefits accounting.
• Manage and reconcile payroll-related liabilities (accrued salaries, bonuses, social security payable).
• Support HR in maintaining accurate employee cost data for budgeting and BOI compliance.
• Develop and improve payroll and commission processes over time to increase automation and reduce errors.
• Internal Controls & Audit Readiness.
• Build, document, and enforce standard operating procedures (SOPs) for all accounting and payroll processes.
• Establish and maintain internal controls over financial reporting.
• Ensure proper documentation, approvals, and audit trails for all transactions.
• Lead the annual statutory audit process: prepare schedules, coordinate with external auditors, and resolve queries.
• Own the relationship with external auditors and ensure clean audit opinions.
• Support tax filing and compliance (corporate income tax, VAT, withholding tax) in coordination with external tax advisors.
• Team Leadership.
• Directly manage a team of four: Accounting Officer, AP/AR staff, Payroll & Commissions Officer, and Admin.
• Set clear expectations, assign tasks, and review work daily.
• Train and develop team members on proper accounting procedures and best practices.
• Identify skill gaps and propose training or hiring as needed - Establish a culture of accuracy, accountability, and continuous improvement within the team.
• Manage task allocation, deadlines, and workload to ensure the team operates efficiently.
• Process Improvement.
• Identify inefficiencies in current accounting and payroll workflows and implement improvements.
• Improve the use of the accounting system (Odoo) to reduce manual work and increase reliability.
• Automate repetitive processes where possible (e.g., bank feeds, invoice matching, reconciliation templates, commission calculations).
• Work with the external finance advisory team to implement recommended process and control improvements.
• Ensure financial data flows cleanly from operational systems (CRM, HR, sales) into the accounting records.
• Reporting & Coordination.
• Produce accurate monthly financial statements (P&L, Balance Sheet, Cash Flow) for review by the CFO.
• Prepare supporting schedules and variance explanations as requested.
• Coordinate with HR on payroll, headcount, and benefits-related accounting.
• Act as the primary contact for the Singapore accounting firm handling statutory compliance for the SG holding company.
• Ensure timely submission of all statutory filings (Revenue Department, Social Security, BOI reporting) in coordination with relevant teams.
• BOI Compliance Support.
• Ensure accounting records support compliance with Board of Investment (BOI) conditions, including approved positions, salary thresholds, and employee qualifications.
• Monitor and validate salary structures, payroll, and compensation components to ensure ongoing BOI compliance.
• Maintain accurate documentation required by BOI and other regulatory authorities.
• Coordinate with HR and external advisors for BOI reporting and inspections.
• What Success Looks Like (12 months)Monthly close completed accurately and on time every month, with no restatements.
• Clean audit opinion with no material findings.
• Payroll and commissions processed accurately and on time every cycle, with zero errors.
• All reconciliations current and fully documented.
• SOPs documented and followed consistently by the team.
• Team is well-managed, knows what is expected, and delivers reliably.
• The CFO and leadership can trust the numbers without needing to re-check.
• Finance function transitions from a state of emergency to business as usual.
• Profile We re Looking For10-15+ years of accounting experience, with a strong foundation in full-cycle accounting (GL, AP/AR, payroll, commissions, reconciliations, close).
• Proven experience managing a small accounting team (3-6 people).
• Strong payroll and commissions experience: hands-on knowledge of Thai payroll processing, statutory deductions, and commission calculation for large agent/sales teams.
• HR-adjacent finance experience: comfortable working at the intersection of accounting and HR operations (headcount, benefits, employee cost tracking, BOI compliance).
• Hands-on mindset: you are willing and motivated to do the work yourself, not just delegate. You lead by example.
• Strong technical accounting knowledge: Thai Accounting Standards, tax compliance (CIT, VAT, WHT), statutory audit preparation.
• Experience with Odoo (strongly preferred), or comparable ERP/accounting systems (SAP, Oracle, Xero, QuickBooks).
• Detail-oriented and systematic: you catch errors before they become problems, and you build processes so errors don t recur.
• Reliable and consistent: you deliver the same quality every month, not just when someone is watching.
• CPD (Continuing Professional Development) certification required.
• Startup or scale-up experience is a strong plus (comfort with ambiguity, willingness to build from scratch).
• Fluent in Thai and professional working proficiency in English.
• ApplyEmail: [email protected].
• Subject: Chief Accountant - Application - [Your Name].
• Content: Please attach your updated English CV and let us know why you think you are a great fit for.
• this role.

ทักษะ:

Compliance, Finance, Accounting

ประเภทงาน:

งานประจำ

• Oversee and manage the billing process to ensure accuracy, completeness, and compliance with business agreements and commercial terms.
• Review and validate sales data, pricing, discounts, and contractual terms prior to invoice issuance.
• Coordinate closely with Sales, Finance, and customers to resolve billing-related issues and discrepancies.
• Monitor billing status and ensure alignment with the monthly financial closing process.
• Inventory & Stock Control.
• Manage inventory of medical devices, equipment, and consumables to ensure accuracy and optimal stock availability.
• Plan and control stock levels to effectively support sales activities and customer service requirements.
• Analyze inventory data, including stock turnover, aging stock, and slow-moving items.
• Oversee inventory verification processes such as stock counts, cycle counts, and annual physical inventory checks.
• Process Improvement & Compliance.
• Develop and improve billing and inventory management processes to enhance operational efficiency and reduce errors.
• Ensure compliance with company policies, accounting standards, and healthcare industry regulations.
• Support internal audits and external audit processes related to billing and inventory management.
• Reporting & Analysis.
• Prepare and present billing and inventory reports to management.
• Analyze operational data to support strategic decision-making and business planning.
• Monitor and report key performance indicators (KPIs), including inventory accuracy, billing accuracy, and stock turnover.
• Team Leadership.
• Lead and develop the Billing and Inventory team to ensure high performance and operational excellence.
• Plan and allocate team responsibilities while monitoring performance and productivity.
• Provide guidance, coaching, and professional development opportunities to team members.
• Bachelor s degree or higher in Accounting, Finance, Business Administration, Logistics, Supply Chain Management, or a related field..
• Minimum 7-10 years of experience in billing, inventory management, or supply chain operations..
• Experience in Healthcare Business, Medical Devices, or Pharmaceutical industries will be highly preferred..
• Strong knowledge of ERP systems such as SAP, or other inventory and billing management systems..
• Strong analytical skills with the ability to interpret data and generate meaningful insights.
• Proven leadership and team management capabilities.
• Excellent problem-solving and cross-functional collaboration skills.

ทักษะ:

Finance, Compliance

ประเภทงาน:

งานประจำ

• Devise B2B marketing communication strategy to inspire and influence South East Asia clients and partners, especially brands, media agencies, creative agencies, ecosystem partners, and industry associations.
• Develop an SEA region-wide multi-channel new client acquisition strategy, in collaboration with multiple internal stakeholders and external partners, such as: messaging platform, media agencies, vendors, etc.
• Project Management and Optmization.
• End-to-end drive and execute integrated marketing campaigns across SEA including events, hew client acquisition scaled education, partner upskilling, email marketing, press releases, and more.
• Independently own and lead strategic projects that need cross-functional collaboration, including sales, product, finance, operation departments and more.
• Manage regular reporting on SEA business marketing initiatives and results, especially bi-annual planning, quarterly planning (OKR) and reporting (QBR).
• Budget management: allocate budget resources effectively to support business growth, oversee budget governance to ensure compliance, track and report budget utilization.
• Drill into the performance of marketing channels, especially events and new client acquisition to track and draw actionable insights and best practices.
• Partner closely with Global hub to drive synergy, shareback best practices and adopt regional learnings to drive business alignment and uplift performance.
• Minimum 5 years of professional experience in marketing, communications, consulting or business strategy.
• Ability to thrive in a rapid, agile, and often ambiguous growth environment.
• A team player and collaborator, strong relationship-building and leadership skills.
• Strong communication skills, particularly implemented in a cross-functional and global role and experience collaborating with internal and external stakeholders at all levels.
• Ability to apply a structured framework on marketing initiatives, planning and reporting.
• Passion for TikTok marketing, and up for the challenge of building something from the ground up.
• Good understanding and appreciation of international business, landscapes, and culture.
• Proven experience in media, advertising or technology industries preferred.
• Proven experience developing integrated marketing strategies and executing go-to-market plans, especially events, are preferred.

ประเภทงาน:

งานประจำ

• Manage daily pick & pack operations with precision, ensuring high-quality output across picking, packing QC, consolidation, and dispatch.
• Drive performance to consistently achieve On-Time In-Full (OTIF) and meet or exceed order accuracy standards.
• WMS & Inventory ManagementUtilize Manhattan WMS daily to execute and optimize warehouse transactions.
• Support cycle counts, manage stock adjustments, and drive shrinkage control initiatives to maintain inventory accuracy.
• People & Safety LeadershipLead, motivate, and coach a team of shift operators to deliver strong performance and engagement.
• Plan and manage shift rosters to meet operational needs.
• Enforce strict EHS standards and ensure the safe use of tools, equipment, and warehouse systems.
• Continuous Improvement & CollaborationImprove productivity metrics such as picks per hour through data-driven insights, training, and process enhancement.
• Lead root-cause analysis for operational variances and support internal/external audits.
• Work closely with Planning, Customer Service, Transport, Inbound, Outbound, and Inventory Control teams to ensure seamless end-to-end operations.
• Collaboration & CommunicationProvide daily operational updates on pick & pack performance.
• Communicate clearly with management on issues, risks, and recommended solutions.
• A hands-on, motivated leader who thrives on the warehouse floor, inspires frontline teams, and drives operational discipline. You have strong WMS skills, a continuous improvement mindset, and a passion for quality and safety.
• Key Skills & ExperienceStrong expertise in warehouse operations and inventory management.
• Daily, practical proficiency in Manhattan WMS.
• Proven leadership capability in managing frontline shift-based teams.
• High commitment to quality, safety, and process rigor.
• Strong data-driven problem-solving skills, particularly with KPIs such as picks per hour, accuracy, and inventory levels.
• What You'll Need (Required Qualifications)Prior supervisory experience in a fast-paced warehouse or distribution environment, specifically in pick & pack operations.

ทักษะ:

Sales, Event Planning, Compliance

ประเภทงาน:

งานประจำ

• Develop and execute sales strategies for high-rise residential projects to achieve sales targets and maximize revenue..
• Lead, manage, and mentor the sales team, including setting KPIs, monitoring performance, and providing ongoing coaching to ensure high productivity..
• Analyze market trends, competitor activities, and customer insights to refine pricing, promotions, and sales approaches..
• Coordinate with marketing, project development, customer service, and other departments to ensure alignment on sales plans and project launches..
• Oversee sales operations, including lead management, sales tools, customer presentations, and sales event planning..
• Monitor sales performance reports, identify gaps, and implement corrective measures to improve results..
• Build and maintain strong relationships with key customers, brokers, and business partners to expand sales channels..
• Ensure compliance with company policies, legal standards, and project-specific regulations throughout the sales process..
• Support project launch activities, including pricing strategies, sales gallery setup, and customer engagement initiatives..
• Drive a customer-centric culture, ensuring high-quality service and positive buying experiences..
• QualificationsBachelor s degree in Business, Marketing, Real Estate, or related field; Master s degree is an advantage.
• Minimum 8 years of experience in property sales, with at least 3-5 years in a managerial role overseeing luxury high-rise residential projects..
• Strong understanding of the real estate market, pricing strategies, and customer behavior for condominium/high-rise segments.
• Excellent leadership, communication, and negotiation skills.
• Proven track record of achieving sales targets and managing high-performance teams.
• Ability to work under pressure and adapt to fast-changing market conditions.

ทักษะ:

Finance, Automation

ประเภทงาน:

งานประจำ

• Tracking business progress and leaning in when coming up with solutions to support attainment.
• Supporting teams by sharing insights on brand building, media solutions, market sectors and/or verticals to help strengthen consultative selling skills and troubleshooting.
• Contributing to more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation.
• Being willing to dive in and support with campaign management and optimization where required.
• Leading by example through collaboration and knowledge sharing while contributing to an open and supportive culture.
• Client Success.
• Supporting the performance of the hybrid pod business - contributing to the day-to-day maintenance of the book of business.
• Identifying opportunities within the vertical for advertisers within the book of business that align with their business and marketing goals, while helping minimize churn and other slowdowns.
• Supporting the development of strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately grow the existing business partnership.
• Aligning with Brand Partnerships teams on account plans and supporting execution throughout the year while collaborating with cross-functional teams to pitch and close opportunities.
• Contributing insights on business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside the Industry & Client Solutions Lead.
• Contributing to best practices in the form of playbooks, case studies, workshop content, frameworks etc.
• Proactively participating in product update discussions, educating brands and agencies on TikTok s new and existing products, and advising on best practices to drive optimal performance and impactful campaigns.
• Stakeholder Management.
• Engaging and building relationships with advertisers and key stakeholders.
• Establishing collaborative partnerships internally with cross-functional teams.
• In collaboration with the sales team, supporting regular business reviews and taking a consultative, long-term approach to build productive relationships with advertisers.
• Maintaining visibility on priorities during advertiser business reviews and audits, working with Client Solutions Managers to develop appropriate narratives and solutions.
• Supporting detailed and transparent business updates to leadership in a timely cadence.
• Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology.
• High degree of autonomy and self-direction.
• Proven track record of contributing to the growth of a profitable book of business.
• Strategic thinker with experience identifying initiatives that drive business performance and operational efficiencies.
• Ability to gather, analyze and present data to identify insights around the state of the business and support actionable next steps to improve performance.
• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using tools such as GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge.
• Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns.
• Solid understanding of the media landscape, brand building and marketing for global & local brands.
• Deep knowledge in Automotive, Finance & Fintech, and the App industry preferred, with strong industry connections a plus.
• Creative/Brand Strategy experience is a plus.
• Performance marketing experience is a plus.
• Proactive, positive and exemplifies a growth mindset.
• Highly organized, confident and self-motivated individual who is comfortable collaborating with team members and communicating with stakeholders.
• Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations.
• Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences.
• Flexible team player who navigates a fast-paced and often ambiguous environment well.
• Able to travel where required.
• Experience managing performance advertisers with a deep understanding of their challenges is a plus.

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Define and lead the overall strategic direction, policies, and operational guidelines for commercial area management in alignment with corporate vision and business objectives.
• Develop and execute strategies to maximize Non-Oil revenue growth, commercial space utilization, and branch expansion efficiency.
• Identify and evaluate new business opportunities, partnership models, and revenue enhancement initiatives.
• Oversee tenant sourcing, selection, and evaluation processes to ensure alignment with company standards and commercial goals.
• Monitor and drive tenant sales performance and operational standards to achieve defined targets.
• Build and maintain strong, long-term relationships with key tenants and strategic business partners.
• Lead lease management processes, including annual planning, lease renewals, and overall commercial space optimization.
• Support and drive performance of affiliated Non-Oil business units to ensure achievement of corporate objectives.
• Bachelor s degree or higher in Business Administration, Marketing, or related fields.
• Minimum 15 years of professional experience.
• At least 5 years of leadership experience in sales management or commercial team management.
• Strong strategic thinking, business analysis, and negotiation skills.
• Proven leadership capability with experience managing large teams and multi-location operations.

ประเภทงาน:

งานประจำ

• 1Planning,Management and Control 3rd Party,To manage and control quality of recruitment by working closely with 3rd party who own this team and manage spending within budget planned.
• Gain alignment and coordination with multiple marketing teams for execution to support key activation and product launched.
• Ensure the coordination, execution and development of the national field force in order to achieve the targeted sales objectives, to ensure brilliant execution at point ...
• Monitor and evaluate the KPI results and build & maintain strong customer relationships.
• Implements execution brief plan.
• Field visit & on the job coaching & Motivate with team.
• Education Bachelor Degree in Business Administration, Economics or similar relevant field.
• Professional Experience in Field sales of execution in middle - senior manager position.
• Experience in Modern Trade and General Trade.
• Good communication, presentation and leadership skills.
• Customer oriented with strong negotiation skills.
• Good analytic to turn insights into actions..

ประเภทงาน:

งานประจำ

• About the teamThis Global E-Commerce Operations team plays a crucial role in onboarding sellers, driving and empowering business growth, enhancing user experience, and ensuring efficient operations and sales support. We are on a mission to reshape the E-commerce landscape and here's a unique opportunity for a seasoned Human Resources Business Partner to support our business teams do just that. You will be responsible for performance reviews, learning and development, and employee retention while also improving existing processes and procedures while collaborating with key stakehold ...
• Minimum Qualifications:1. Minimum 5 years of Human Resources working experience2. Strong written and spoken English3. Comprehensive HR knowledge, especially hands-on experience in employee relations and performance management4. Have in-depth knowledge of compliance and labor laws5. Highly organized and self-sufficient6. BA/BS degree preferred

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Sales, Petrochemical

ประเภทงาน:

งานประจำ

• Lead and develop the Sales Distributed team, including day-to-day coordination, capability development, and task allocation to achieve business targets.
• Oversee sales pipeline, fleet coverage and order entry activities for the Gas Services Distributed business in Thailand, supporting growth across product lines.
• Manage key customer relationships, driving an account management approach within the team and reflect the customer voice throughout our organization.
• Support pricing decisions with consideration for competitiveness, cost, and overall business performance.
• Collaborate with internal teams and customers to align expectations, improve processes, and drive sales excellence and strategic initiatives.
• Contribute to financial planning, forecasting, and market evaluation while supporting sustainable and transparent business growth.
• What You BringBachelor s degree in Engineering or equivalent.
• 10 years of relevant experience in complex or matrix organizations, ideally within rotating equipment or aftermarket industries.
• At least 6 years of experience in a senior sales role, preferably within industrial sectors such as oil & gas, petrochemical, or power generation.
• Experience in leading and developing teams to support business objectives over time.
• Familiarity with project or service execution and contract management within relevant industries (preferred).
• Strong customer focus, with an organized approach to pipeline management, collaboration, and supporting business priorities.
• About the Team Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
• Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Provide flexible and hybrid working arrangement!.
• Work in a diverse team with an open approach that will constantly support you and your development!.
• https://jobs.siemens-energy.com/jobs

ทักษะ:

Procurement, Microsoft Office, English

ประเภทงาน:

งานประจำ

• Oversee daily bookshop operations, ensuring the store is organised, clean, and welcoming.
• Maintain shop displays, product arrangements, and visual merchandising.
• Ensure all SOPs are followed and continuously improved.
• Book Curation & Customer Insight.
• Curate book titles and product selections that align with Today We Read s customers, brand positioning, and programme themes.
• Stay active on the shop floor to listen to customer feedback, preferences, and requests.
• Translate customer insights into improved curation, restock decisions, and new title recommendations.
• Work with management to refine category focus and seasonal or thematic selections.
• POS & Product Management.
• Add all products (books, merchandise, consignment items) into the POS system with complete and accurate data.
• Ensure pricing, categories, and stock data are correct and regularly updated.
• Inventory & Stock Management.
• Receive all products and check accuracy against invoices.
• Record inventory into the system and track stock movement.
• Perform regular inventory checks, cycle counts, and monthly audits.
• Monitor stock levels, identify slow-moving and fast-moving items, and plan replenishment needs.
• Procurement & Ordering Coordination.
• Create required order lists based on stock levels, sales trends, and curation plans.
• Prepare PR / PO documents (training will be provided).
• Coordinate closely with back-office admin on procurement processes, documentation, and follow-ups.
• Track order status, delivery schedules, and ensure timely stock replenishment.
• Vendor Coordination.
• Prepare PR / PO documents (training will be provided).
• Coordinate with publishers, suppliers, and consignment partners.
• Follow up on delivery schedules, product information, and missing or damaged items.
• Maintain positive, professional relationships with all vendors.
• Sales & Customer Experience.
• Lead cashier operations when needed; ensure accurate transactions and cash handling.
• Support customers in selecting books and merchandise, offering thoughtful and personalised recommendations.
• Maintain service standards and ensure customers feel welcomed and supported.
• Sales Analysis & Reporting.
• Track best-sellers, slow-moving titles, and customer preferences.
• Prepare weekly and monthly sales and stock reports.
• Suggest curation adjustments, restock priorities, and sales strategies based on data and observation.
• Team Support / Leadership.
• Provide guidance, on-the-job training, and support to junior staff.
• Delegate tasks appropriately and ensure the team meets daily standards.
• Act as the key holder when required.
• Consignment Product Management & Reporting.
• Prepare monthly consignment reports for all consignment partners.
• Track sold quantities and remaining stock by title.
• Propose replenishment quantities for consignment items.
• Maintain accurate records of sales, returns, and outstanding balances.
• Event & Workshop Support.
• Act as the main bookshop coordinator for events, exhibitions, workshops, and author sessions.
• Event information is accurate (dates, time, age group, pricing, titles involved).
• Frontline bookshop staff are fully briefed and prepared.
• Promotional messaging matches actual shop and programme execution.
• Prepare book selections, displays, and stock relevant to each event or exhibition.
• Oversee setup and readiness of the bookshop area before events.
• Provide post-event feedback and insights to the Manager and Marketing Team.
• Work ScheduleBookshop operation hours: 10:00 AM - 7:00 PM.
• Staff must be able to work on a shift basis, including weekends.
• 9:00 AM - 6:00 PM.
• 10:30 AM - 7:30 PM.
• Able to work 6 days per week as scheduled by the manager..
• 2-4 years of experience in retail, bookshop operations, or inventory/POS management.
• Experience working at Kinokuniya, Asia Books, Naiin, B2S, or similar bookstores is a strong advantage.
• Able to communicate in English (reading emails, speaking with customers).
• Able to work with Microsoft Office/ Google Doc, Sheet, Slide, Drive.
• Strong organisational skills and attention to detail.
• Comfortable working with POS systems, inventory software, and spreadsheets.
• Passionate about books and customer experience.
• Detail-oriented and responsible.
• Team-oriented with strong interpersonal skills.
• Agree to allow the company to take photos/videos during work for use in communications, promotions, and advertisements across all channels.
• Able to work 6 days/week, including weekends and holidays.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SAP, Business Development, English

ประเภทงาน:

งานประจำ

• 15+ years working experience in the software industry.
• 5+ years in a partner facing role (ex. Sales, Consulting, Customer Service).
• Demonstrated partnering and sales leadership skills.
• Relevant experience in developing and growing cloud business with partners / SAP Solution Portfolio.
• Business development planning and execution experience in driving sales pipeline, demand gen, and enablement with partners.
• Strong analytical competencies.
• Effective communication and presentation skills an executive level.
• High energy - brings innovative ideas to the team and champions best practices.
• Proven capability to work in a team and collaborate, with independent accountability.
• Local market knowledge with relevant working experience and understanding (software industry, trends, vertical market industries, etc.) and preferable across SEA.
• Business level English and preferred if can speak also in local country language.
• Location: Bangkok.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ทักษะ:

Creativity, Industry trends, SAP, English

ประเภทงาน:

งานประจำ

• responsible for delivery of outcome of assigned projects or areas of responsibility internally recognized senior on complex technical and business matters.
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions.
• collaborates in devising long-term concepts.
• may include team lead or supervisory responsibilities.
• Complexity.
• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects) works independently on topics while setting priorities having sole responsibility.
• provides regular project status and updates.
• decisions/solutions can enhance essentially current and future design and strategy enhance complex systems & processes.
• Experience.
• advanced technical or business skills and special knowledge in one / several areas.
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations typically several years experience with increasing amount of responsibility.
• Communication builds and maintains partnerships with internal and external customers and partners.
• contributes actively to build common ground for cooperation.
• communicates clear and conveying processes & policies in a way that others can understand.
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
• Key Responsibilities & Tasks The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products. Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue.
• Annual Revenue - Achieve / exceed quota targets.
• Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers and leverage to drive strategy through organization.
• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
• Customer Acumen - Actively understand each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles. Encourage all accounts to become SAP references.
• Business Planning - Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points. Utilize VE, benchmarking and ROI data to support the customer's decision process.
• Demand Generation, Pipeline and Opportunity Management.
• Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.
• Pipeline partnerships - Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.
• Leverage SAP Solutions - Be proficient in and bring all SAP offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, HCM, SRM et. al) and technology solutions (Business Analytics, Mobility, Database and Technology, et. al).
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Support all SAP promotions and events in the territory.
• Sales Excellence.
• Sell value.
• Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
• Orchestrate resources: deploy appropriate teams to execute winning sales. Create OneSAP.
• Utilize best practice sales models.
• Understand SAP's competition and effectively position solutions against them.
• Maintain CRM system with accurate customer and pipeline information.
• Leading a (Virtual) Account Team.
• Demonstrates leadership skills in the orchestration of remote teams.
• Ensure account teams and Partners are well versed in each account's strategy and well positioned for all customer touch points and events. Maximize the value of all sales support organizations.
• Experience & Language Requirements 10+ years of experience in sales of complex business software / IT solutions Proven track record in business application software sales.
• Experience in lead role of a team-selling environment.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market. Business level English: Fluent.
• Thai + English language: Fluent, Business Level.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Contracts, Statistics

ประเภทงาน:

งานประจำ

• Process quotations, tender documents and orders so that customer orders are dispatched, invoiced, and paid for accurately and timely.
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Communicate with staff in other areas in the company, such as Customer Care Center and Distribution Center to confirm the status of orders and resolve customer complain ...
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Run standard calculations to accurately compile and prepare report statistics such as Sales report, Incentives/commission, travel allowance.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales incentives and expense records; and to generate sales reports and statistics.
• Perform background information on Customer accounts, prospects, competitors, and industry trends to support the sales team's activities.
• Coordinate with sales team and Distribution Center for goods return management.
• Perform other tasks assigned by superiors Leadership responsibilities.
• Support team/function goals to ensure goals are well-defined and clearly communicated.
• Job Qualification.
• Computer Literacy Soft skills.
• Customer Orientation.
• Service Orientation Education.
• Bachelor s degree in business administration or related fields.
• Work experience1-2 years of experience in any fields.
• Requisition Number: 220730 Job Function: Sales

ทักษะ:

Product Development, Risk Management, Compliance

ประเภทงาน:

งานประจำ

• Lead end-to-end product development and pricing for the Partnership channel and Group business, ensuring alignment with company targets.
• Deliver regional product approvals, OIC filings, and profit testing results per actuarial standards. Maintain strong governance and risk management for partnership pricing.
• Collaborate with product, sales, and operations teams to align pricing with business goals and market trends, ensuring effective risk management and delivering pricing ...
• Enhance governance and control of the pricing cycle.
• Improve pricing processes and Prophet models for efficiency and effectiveness.
• Support new initiative projects and provide pricing expertise to other teams as needed..
• Group Business.
• Develop and implement pricing strategies for group insurance products, including employee benefits and corporate solutions.
• Work closely with partnership distribution team to tailor group offerings and ensure profitability.
• Monitor group product performance and adjust pricing models to reflect market dynamics and client needs..
• Regulatory Compliance.
• Ensure compliance with OIC regulations and industry standards.
• Stay updated on regulatory changes and assess their impact on pricing strategies.
• Represent the company in TLAA and OIC meetings, handling related requests..
• Performance Analysis & Management.
• Monitor and analyze product and channel performance to ensure alignment with strategic goals.
• Work with the Regional Pricing Team..
• Team Development.
• Mentor and manage a high-performing pricing team, fostering continuous learning and improvement.
• Support team growth through guidance and skill development.
• Promote collaboration and open communication to drive engagement and minimize barriers..
• Flexibility & Cross-Team Support.
• Provide pricing support and expertise to other business units as required.
• Adapt to changing business priorities and participate in cross-functional projects.
• Bachelor s degree in Actuarial Science, Mathematics, Statistics, or related field (Master s preferred).
• Fellow or Associate of a recognized actuarial society is a plus.
• Minimum 10 years of actuarial pricing experience, preferably in life insurance.
• Strong knowledge of OIC regulations and industry standards.
• Proven leadership and team management skills.
• Excellent analytical, communication, and stakeholder management abilities.

ทักษะ:

Project Management, Compliance, Creativity

ประเภทงาน:

งานประจำ

• Project management for new openings / transition hotels on all distribution systems (CRS, PMS, RMS, BI, Loyalty, Sales CRM) on-boarding / transition within the Ennismore/TARS ecosystem for assigned properties.
• In collaboration with local Revenue resources, supports the planification and configuration of main tools for new openings or transitioning hotels.
• Distribution.
• Support for the configuration and mapping of new channels.
• Supporting on the rate loading process for global offers.
• Lead regularly audit property compliance for PMS and CRS best practices relating to revenue management and reservations.
• Lead for ALL as it relates to CRS loading, troubleshooting for assigned region.
• Lead optimization of CRS/PMS/Booking engine/OTA/CTO for Offers and campaign management.
• Assist in troubleshooting on systems connectivity and technical glitches.
• Assist in developing the RM and Distribution training support for new team members.
• Encourage sharing of best practices across hotel brands related to CRS, PMS, RMS, and Booking Engine management.
• RMS.
• Support the assigned Revenue Manager in the deployment of the tool (training and setup assistance).
• Conduct training refreshers for team members on RMS (Ideas G3) best practices. Lead support programs for Ideas G3.
• Responsible for deploying future system updates.
• Conduct audits upon hotel request.
• Conduct audits upon group request (Accor Turnaround Project).
• Support Revenue Team in translating their strategies in execution.
• Business Intelligence.
• Business Intelligence dashboard creation and data integrity for assigned properties.
• Creation of reports for head office use.
• Assistance in creating reports for local use.
• Support for monitoring potential significant technical issues after logging a ticket with FLYR support.
• Participation in the development of sales or RM strategies through data utilization.
• Support in data integrity checks for the properties within your scope.
• Lead on project analysis as necessary.
• Assist with analysis and data collection within Brand, Sales, and Revenue leaders, to ensure properties are outperforming budgeted goals and expectations.
• Ennismore Booking Engine.
• Ensure team adoption of new Ennismore Booking Engine features and assist tech team on troubleshoot any issues between departments.
• What we re looking for .
• Deep understanding of revenue management and distribution, across multiple markets.
• Resilience, determination and high energy - especially given the focus on rollout and implementation of systems.
• Ability to simplify processes and create buy-in at all levels.
• Experience of training and creating engaging learning experiences.
• Someone who thrives in a creative and entrepreneurial environment.
• An out-of-the-box thinker, who has a constant eye on potential innovations and new developments within RM, Distribution, and Loyalty that can lead to competitive advantages.
• Additional Information
• What's in it for you.
• Ennismore s values and fast-growing environment.
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity.
• The opportunity to challenge the norm and work in a rewarding environment, building global brands.
• A competitive package.
• Discounts to hotels and restaurants globally.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.