เงื่อนไขการค้นหา

ทักษะ:

Enthusiastic, English

ประเภทงาน:

งานประจำ

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..

ประเภทงาน:

งานประจำ

• Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
• Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
• Customer Service Associate.
• The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services..
• Role Details.
• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs..
• Basic Qualifications/Skills Needed.
• Minimum 2 years of customer service experience.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• About Accenture.
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law..
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process..
• Accenture is committed to providing veteran employment opportunities to our service men and women.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 2 years of voice customer service experience.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Good Communication Skills, Thai, English

ประเภทงาน:

งานประจำ

• Provide expert technical support and sales assistance for our electrical and instrumentation products.
• Collaborate with the sales team to resolve complex technical inquiries and ensure customer satisfaction.
• Develop and maintain strong customer relationships, delivering exceptional service and support.
• Prepare quotations and technical support documentation for customer review and approval.
• Communicate effectively with engineers on a technical level.
• Review customer requirements and recommend appropriate materials based on specifications.
• Compare specifications across various brands and product lines.
• Support and conduct Factory Acceptance Tests (FAT) to ensure compliance with technical specifications and customer requirements.
• Participate in commissioning work abroad as needed (if requested), ensuring proper installation, testing, and functionality of equipment in field operations.
• Assist in equipment selection, ensuring optimal product compatibility with customer needs and technical requirements.
• Provide technical support for equipment design to meet industry standards and project specifications.
• Bachelor's degree in Electrical Engineer. (Familiarity with the Oil & Gas Sector a Plus).
• Minimum 2 years of experience in sales or technical support, with a strong preference for a technical/engineering background.
• New Graduate are welcome.
• Strong foundation in electrical engineering principles with a proven ability to apply them practically.
• Excellent interpersonal skills with the ability to engage a technical audience.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluent in Thai and English language.
• Social Security.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Apply Now.
• To apply for this position, please submit your resume and a cover letter detailing your experience and qualifications to [email protected]. We look forward to learning how you can contribute to our team's success.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
• Responsible for project initiation, planning, execution, monitoring and evaluation.
• Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
• Maintain and manage project timelines, expectations, tasks and resources.
• Ensure that every parties involved in the projects are doing their part timely and accurately.
• Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
• Requirements: Bachelor/ Master s degree with 3 years working experience in related field.
• Experience in managing expectations and communicating with stakeholders and handling various business process related projects.
• Strong communication skills in English & Thai both written and verbal format.
• Strong analytical and structured thinking.
• Strong logical thinking and problem-solving skills.
• Good team player, positive attitude and eager to learn.
• E-commerce experience is preferable.

ทักษะ:

Legal, Excel

ประเภทงาน:

งานประจำ

• Overview the day-to-day Brand IP registration and IP case management operations.
• Manage and ensure the team s productivity, quality as well as the team's KPI.
• Summarize and report the insights, concerns to cover risks and process gaps.
• Work with several teams in solving IP related inquiries, unclear cases, and urgent escalations.
• Involve in regional and local IP protection projects and ad-hoc assignments.
• 2) L3-Content CS Ticket Lead Lead a team to engage promptly and professionally with community members through various channels, including email, calls, and CRM systems, both online and offline.
• Demonstrating a deep understanding of customer feedback and requests for improving Operation SOPs and maintaining customer satisfaction, which require comprehensive knowledge of team policies, services, and community guidelines.
• Ensure the team provides timely and accurate responses to user inquiries, addressing questions, concerns, and technical issues related to products, services, or policies.
• Supervise the team in handling complex or high-risk cases and provide support as necessary to resolve customer issues with empathy and attentiveness to their needs.
• Identifying gaps in team SOPs and proposing effective solutions to address pain points shows a proactive approach to improving processes and enhancing customer service.
• Collaborate with cross-functional teams such as Seller Ops and Legal to gather information to support users' needs and preferences.
• Requirements: Require previous experience in Customer service, User experience, Seller Ops or community support roles at minimum of 1 to 2 years.
• Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• Excellent logical thinking, problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries.
• Empathy, patience, and a customer-centric mindset to handle User concerns regardless buyer or seller and provide exceptional service.
• Ability to work in a fast-paced environment and effectively manage multiple assignments simultaneously.
• Familiarity with Excel, and basic understanding of CRM tools.
• Have background or knowledge in intellectual property is a plus.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

.NET, Java, Linux, English, Thai

ประเภทงาน:

งานประจำ

• Design, develop and maintain robust, scalable and efficient software solutions for the banking industry.
• Collaborate cross-functionally with stakeholders to understand business requirements and translate them into technical specifications.
• Write clean, maintainable and well-documented code using industry best practices.
• Participate in code reviews, pair programming and knowledge sharing to continuously improve engineering practices.
• Investigate and resolve complex technical issues, providing timely and effective solutions.
• Stay up-to-date with the latest trends and technologies in the software engineering field.
• Mentor and guide more junior members of the engineering team.
• What we're looking for.
• Minimum 5 years of experience as a software engineer, with a strong background in the banking industry.
• Proficiency in at least one modern programming language (e.g. Java, C++, Python) and associated frameworks.
• Solid understanding of software design patterns, data structures and algorithms.
• Experience working with relational databases and SQL.
• Familiarity with agile software development methodologies and best practices.
• Strong problem-solving and critical thinking skills.
• Excellent communication and collaboration abilities.
• Passion for staying up-to-date with the latest industry trends and technologies.
• What we offer
• Competitive salary.
• Comprehensive health insurance.
• Generous paid time off and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive team culture with regular social events.
• About us
• Integro Technologies Co., Ltd.' is a leading provider of innovative software solutions for the banking industry. With a strong focus on cutting-edge technology and exceptional customer service, we have established ourselves as a trusted partner for many of the top financial institutions in the region. Join our team and be a part of our continued growth and success.
• Apply now to become our next Senior Software Engineer!.

ทักษะ:

Big Data, Python, Java

ประเภทงาน:

งานประจำ

• Control and centralize Activity Management of all VAS (Value Added Service), Cloud, Big data, VAS/IT infrastructure, Application, and Platform/Server.
• Control and set priority of Activity Control Process.
• Follow up and feedback Activity Performance Report to the owner and management.
• Bachelor's degree in Computer Science, IT, Computer Engineering.
• 0-3 years working experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Database management skill.
• Having basic programming language skill of Python, Java will be an advantage.
• What we offer
• Generous health and life insurance coverage.
• Retirement plan with employer contributions.
• Opportunities for professional development and career advancement.
• Discounts on AIS products and services.
• About us
• Advanced Info Service Public Company Limited (AIS) is Thailand's leading integrated telecommunications services provider, offering a wide range of mobile, broadband, and digital services to both consumer and enterprise customers. With a strong focus on innovation and customer-centricity, AIS is committed to delivering world-class connectivity and empowering our customers to thrive in the digital age.
• If this exciting opportunity aligns with your skills and aspirations, we encourage you to apply now.

ทักษะ:

Swift, Compliance, Automation

ประเภทงาน:

งานประจำ

• Operate and monitor real-time and scheduled payment systems for both domestic and international transfers (e.g. PromptPay, BAHTNET, SWIFT, card schemes).
• Manage payment exceptions including reversals, errors, timeouts, and failed transactions with root cause analysis.
• Coordinate with banks, payment gateways, card networks, and third-party service providers to ensure payment success and resolve operational issues.
• Monitor payment SLAs, cut-off times, and settlement timelines to ensure operational efficiency and compliance.
• Perform payment reconciliation and support audit, risk, and compliance requirements.
• Handle second-tier case escalations related to payment disputes, delays, and customer impact.
• Support payment system automation, testing, and parameter configurations.
• Stay updated on evolving national payment infrastructure, regulations, and best practices.
• What we're looking for.
• Bachelor s degree in Finance, Information Technology, Business Administration, or related fields.
• 2-4 years of experience in digital payment operations, banking settlements, or fintech payment processing.
• Strong knowledge of domestic and international payment systems (e.g. PromptPay, BAHTNET, QR payments, SWIFT, card schemes).
• Familiarity with payment reconciliation, operational risk controls, and regulatory standards.
• Analytical, process-driven, and comfortable working with payment systems and APIs.
• Strong communication skills and ability to work cross-functionally in a fast-paced environment.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Handle escalated customer tickets, inquiries, and complaints from digital channels (app, chat, email, social media).
• Track SLA and customer satisfaction (CSAT) performance, ensuring timely and high-quality responses.
• Collaborate with cross-functional teams including chatbot developers, IVR and call center vendors to optimize customer touchpoints.
• Analyze recurring issues and customer feedback to identify pain points and drive service improvements.
• Support service process documentation, SOP updates, and internal QA audits.
• Coordinate with product, operations, and tech teams to ensure customer issues are resolved efficiently and root causes addressed.
• Utilize CRM and ticketing tools to manage case workflow and reporting dashboards.
• What we're looking for.
• Bachelor s degree in Business Administration, Communication, Customer Experience, or a related field.
• 2-3 years of experience in digital customer service, service operations, or customer care roles.
• Strong communication, empathy, and issue-resolution skills.
• Familiarity with CRM systems, helpdesk/ticketing tools, and service workflow platforms.
• Proactive, detail-oriented, and comfortable working in a fast-moving digital environment.
• Passionate about improving customer experience through both service and system enhancements.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.

ทักษะ:

Compliance, Finance, Accounting

ประเภทงาน:

งานประจำ

• Manage digital account lifecycle, including opening, closure, and maintenance activities.
• Reconcile daily deposit transactions and promptly investigate any discrepancies.
• Support the launch of new deposit products, features, and marketing campaigns.
• Ensure full compliance with internal policies, audit requirements, and regulatory standards (e.g. BOT regulations).
• Handle escalated customer cases (Tier 2) and coordinate resolutions within defined SLA timelines.
• Collaborate cross-functionally with Tech, Compliance, and Customer Service teams to enhance operational processes and improve the digital banking experience.
• Prepare reports and documentation to support internal/external audits and regulatory reporting.
• What we're looking for.
• Bachelor s degree in Finance, Accounting, Business Administration, or related field.
• 2-4 years of experience in deposit operations, preferably within banking or fintech sectors.
• Strong attention to detail with a proactive and compliance-oriented mindset.
• Experience with core banking systems or digital banking platforms is a plus.
• Able to work effectively in a fast-paced, agile, and cross-functional environment.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.

ทักษะ:

Compliance, Risk Management, Analytical Thinking

ประเภทงาน:

งานประจำ

• Monitor real-time fraud detection systems, alerts, and transaction flags to identify suspicious behavior.
• Investigate potentially fraudulent activities across digital banking channels, including account takeovers, identity fraud, and transaction anomalies.
• Collaborate with Risk, Compliance, and Customer Service teams to mitigate fraud incidents and implement preventive measures.
• Prepare detailed incident reports and support root cause analysis to enhance fraud prevention strategies.
• Ensure case handling is completed within SLA timelines, especially for escalated Tier 2 fraud cases.
• Contribute to the development and fine-tuning of fraud rules, models, and system parameters to improve detection accuracy.
• Stay up to date with fraud trends, techniques, and regulatory developments in digital banking and fintech.
• What we're looking for.
• Bachelor s degree in Risk Management, Cybersecurity, Information Technology, Business, or a related field.
• Minimum 2 years of experience in fraud operations, fraud analysis, or transaction monitoring within banking, fintech, or payment platforms.
• Solid understanding of fraud risk typologies, detection tools (e.g. machine learning fraud engines, rule-based systems), and regulatory requirements (e.g. AML, eKYC).
• Strong analytical thinking, investigative mindset, and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities and high confidentiality.
• Experience working with fraud case management platforms or digital banking systems is a plus.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Digital Banking, we encourage you to apply now!.

ทักษะ:

Enthusiastic

ประเภทงาน:

งานประจำ

• Provide personalised and attentive service to VIP members in the ICONSIAM VIP Lounge.
• Handle VIP member enquiries, requests and concerns in a professional and timely manner.
• Maintain detailed records and documentation related to VIP member activities and interactions.
• Collaborate with cross-functional teams to enhance the VIP member experience.
• Assist with the planning and execution of VIP member events and activities.
• Continuously seek opportunities to improve service quality and member satisfaction.
• Hours of operation:Working 5 days/week.
• Able to work in shift time (divided into 2 shifts: Morning session from 9.30 a.m. - 20.30 pm, Afternoon session from 11.00 a.m.-22.00 p.m.).
• Benefit:Base Salary + Experience + Toeic Score + Third Language.
• What we're looking for:Bachelor's degree in Liberal Arts / Humanities.
• Proficiency in English and Thai, both written and spoken (minimum TOEIC score of 550).
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Social media, Social Media Management, Quality Assurance

ประเภทงาน:

งานประจำ

• Design, implement, and manage leadership training programs aimed at developing high-performing team leads.
• Mentor and coach team leads to improve their leadership skills, decision-making, and team management.
• Provide continuous feedback and conduct performance evaluations for team leads.
• Track team lead performance metrics and KPIs, identifying opportunities for growth and improvement.
• Collaborate and operations with OPS Lead to create development plans tailored to individual team leads.
• Work with senior leadership to align training programs with overall business objectives.
• Develop and deliver targeted training sessions to enhance leadership skills such as conflict resolution, coaching techniques, and communication.
• Provide ongoing support and resources to team leads to ensure they have the tools necessary for success.
• Work closely with related PIC to ensure development programs meet the evolving needs of the business.
• Regularly engage with team leads to understand their challenges and provide tailored solutions.
• Evaluate the effectiveness of development programs through feedback and performance data.
• Make recommendations for adjustments to programs and initiatives based on performance outcomes and team feedback.
• Performance Management & Improvement Develop and implement performance management strategies to monitor, assess, and enhance individual and team performance.
• Collaborate with team leads to create personalized development plans for underperforming employees.
• Lead the implementation of performance review cycles and ensure proper documentation and follow-up.
• Design and execute performance development programs based on performance assessments, feedback, and business goals.
• Provide coaching and mentoring to team members to improve their skills, productivity, and overall performance.
• Ensure that training initiatives are aligned with organizational goals and contribute to long-term performance improvements.
• Analyze performance metrics and KPIs to track employee and team progress.
• Provide regular reports on performance trends, identifying areas for improvement and action plans.
• Use data to continuously refine and optimize development initiatives to meet business and employee needs.
• Partner with Team Leads, and Sr. Analyst to align performance development strategies with organizational goals.
• Foster a culture of continuous feedback, ensuring that team members feel supported in their development.
• Work with cross-functional teams to address performance gaps and ensure that the right resources and support are available.
• Evaluate the effectiveness of performance development programs through feedback, data, and performance outcomes.
• Recommend adjustments to development programs based on ongoing performance assessments.
• Stay up to date with industry best practices and trends in performance management to ensure the company is using the most effective tools and methodologies.
• Requirements: Bachelor s degree in Business, Communications, or a related field.
• 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
• Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
• Strong understanding of all mile delivery and logistics processes.
• Ability to interpret KPIs like CSAT and delivery SLA metrics.
• Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
• Conflict resolution and escalation management abilities.
• Capable of leading a SWAT team and making quick decisions under pressure.
• Proactive mindset for root cause analysis and implementing improvements.
• Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
• Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
• Knowledge of e-commerce or logistics industries is a plus.
• Familiarity with quality assurance practices and performance monitoring is a plus.

ทักษะ:

Scrum, Project Management, Finance, English

ประเภทงาน:

งานประจำ

• Banking and/or Financial Services industry experience (Core Banking / Cards) is required.
• Minimum Bachelor s degree or equivalent.
• At least 1 year of industry/ consulting experience (depending on seniority).
• Prior experience in business process improvements, operating model, business analysis. However, prior experience in other roles can be considered.
• Prior experience in Waterfall and/or Agile Methodologies will be ideal (ITIL, Scrum, etc would be an advantage).
• Strong application project management skill and design knowledge.
• Functional.
• Conversant in Thai & English (as this role will be interfacing with Thai stakeholders who are versed in Thai & English language).
• Ability to work in a team environment delivering quality software that meets requirements working to a timeline.
• Ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner.
• Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information.
• Able to work independently.
• Consulting and partnering with our clients to help them develop high performance industry, functional and/or digital solutions to advance their industry position.
• Facilitate and drive functional workshops to drive desired design outcomes.
• Gather and analyze business requirements and translate them into functional requirements specification or user stories.
• Assess and evaluate business process, business model, and organization to identify areas of improvements, define/propose potential business and technology solution to enhance business performance.
• Define customer journey and/or operational process to serve full life cycle of banking-related process.
• All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career..
• Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law..
• The Organization.
• Accenture is an Irish-domiciled multinational professional services company that provides services in:.
• 1) Technology.
• 2) Strategy & Consulting.
• 3) Interactive.
• 4) Operations.
• As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.
• With close to 800,000 employees worldwide in 200 cities across 120 countries Accenture also operates more than 100 innovation hubs, developing solutions for cloud, finance, and other industries..
• The Pillar.
• The Groups.
• Accenture Banking & Consulting / Financial Services.
• Technology has changed the way people and businesses bank, and traditional strategies no longer work. Now is the time for bold new approaches to intensifying disruption.
• Segments.
• Retail Banking - Helping banks deliver winning experiences using the latest technology and the best of data, analytics and talent to make better decisions day to day.
• Commerical & Corporate Banking - Helping banks deliver winning experiences using the latest technology and the best of data, analytics and talent to make better decisions day to day.
• Central Banks & Regulators - Leveraging new technology, data and a lean operating model to maximize market efficiency and better regulate the industry.
• Specialty Finance - Profiting from the convergence of industries to provide custom lending experiences through advanced analytics and integrated digital processes.
• Payments - Helping banks and specialist providers create value-added payments products and services for clients across retail, public service, travel and more.

ประเภทงาน:

งานประจำ

• The team works closely with product teams, local operations, customer service team and country PMs, addressing diverse requests and insights to create better-integrated solutions. With a focus on cross-cultural collaboration, we are part of a larger Design Studio that includes research, product, writing, enabling a holistic and innovative approach to problem-solving..
• We are seeking a talented UX/UI Designer to join our Thailand team and drive impactful user experiences in the logistics domain across Southeast Asia. You will particip ...
• Manage and optimize the end-to-end operations experience, ensuring smooth and efficient processes for many user types within logistic sector.
• Develop ideas, strategies, and solutions to address user pain points and enhance satisfaction.
• Collaborate with internal designers and cross-functional teams, including product, operations, and technology, to align on goals and drive initiatives for continuous improvement.
• Create user flows, wireframes, prototypes, and high-fidelity designs that adhere to usability best practices.
• In certain project scenarios, when implementing new features, collaborate with the product team to conduct targeted research and gather valuable insights from local operators at facilities in Thailand.
• Drive initiatives focused on continuous improvement and adapting to market needs..
• Education Level: Bachelor s degree or higher in Design, Human-Computer Interaction, or a related field.
• At least 3 years of professional experience in UX/UI design or a related field.
• Strong expertise in UX/UI design principles, interaction design, and visual design.
• Proficiency in English, both written and verbal, is crucial, as effective communication and collaboration with teams across Southeast Asia are integral to the role.
• Proficiency in design tools: Figma, Adobe.
• Able to translate insights into actionable designs, incorporating feedback into iterative design processes.
• Ability to create user flows, wireframes, prototypes, and high-fidelity mockups.
• Strong communication skills to convey ideas clearly and collaborate with cross-functional teams.
• Effective teamwork abilities in a cross-cultural and dynamic environment.
• Self-management skills, including time management and the ability to prioritize tasks in a fast-paced setting.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plu.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

ทักษะ:

Research, Purchasing, Negotiation

ประเภทงาน:

งานประจำ

• Conduct category reviews to assess performance of across customer segments, stores and items.
• Leading and facilitating the strategic sourcing process for the Food Service - Non Food category.
• Market and industry analysis, supplier research and review, category and supplier segmentation, sourcing events, analysis, negotiations, contracting and implementation.
• Sales & Profit & Other income management.
• Monitor by daily budget. Performance Review MTD, YTD by store by category by customer.
• Yearly budgeting (Sales, margin, other income) by buyer by customer / Category by customer.
• Business report analysis: Analyse Sales by Category and by Supplier vs Market.
• Preparing Business Report: Sales & Margin Update.
• Maintain a cost saving approach to purchasing by continual investigation of new sources of supply and new processes.
• Supplier management.
• Work with appropriate local and overseas suppliers to develop and launch high quality products that meet Siam Makro strategy.
• Manage Trade Term Agreement (Yearly Trading Contract) Ensure the most optimal terms and conditions for Food Service - Non Food, while not negatively impacting service or quality.
• Monitor Sales, Purchase, Margin & other income budgeting by category by customer group and monthly and Responsible Purchasing Supplier by Target. Monitoring Purchase of each Supplier by Monthly, Quarterly and Yearly.
• Manage supplier relationships and performance. Establish reporting of purchasing activities (hot topics, achievements, risks & opportunities).
• Identify new suppliers to support future growth. Evaluate potential suppliers concerning the viability of their products and acceptability of their manufacturing facilities.
• Assortment Management and Pricing Management.
• Price Negotiation: Price Speed Change / Price Policy & Price Structure / Improve Cost of Goods: Improve Negotiation / Price Setting / New item Negotiate.
• Assortment review: New item selection / Deletion item review / Plan-O-Gram review & approve / Performance review by item.
• Develop proposals for stocking strategies for price optimization.
• Stock management: Maintains assigned SKU maintenance in system to ensure product availability.
• Promotion management.
• Determine product offerings and promotional plans for assigned categories to achieve operating results.
• Conducts post-promotional reviews and analysis to determine if promotional requirements were met and if there were problem areas, develops solutions.
• Promotion management.
• Promotion year plan: Makro mail planning / Special events and activities.
• Reviews all product costs and marketing plan to ensure items purchased are at the lowest cost consistent with considerations of quality, reliability of source, and urgency of need in order to meet marketing plan.
• Action plan for sales gap recovery by store.
• Collaboration.
• Lead or participate in cross-functional team projects related to product specifications, quality inquiries, product recall, sourcing new ingredients, testing new products, and other key company initiatives.
• Provide all necessary information and documents (i.e. product knowledge, selling tips, article no., supplier, ordering, promotions) to the stores.
• Visits stores, as needed, to monitor programs, obtain store feedback and to assess overall implementation effectiveness as needed.
• Develop and mentor members of buying team.
• Master or Bachelor in Business Administration, Science, Marketing or a technical / any related filed. MBA preferred.
• A Bachelor s degree or culinary degree is preferable.
• 10+ years professional experience in retail food service management, retail operations, and/or consumer product goods, preferred.
• 5 - 7 years strategic sourcing experience preferred.
• Department level supervisory/managerial experience of direct and indirect reports.
• Demonstrated understanding food safety principles and operational requirements.
• Retail or FMCG business, Wholesales industry knowledge and experience.
• Be able to deal with top manufacturers and retailers.
• Demonstrated ability to develop market expertise and credibility in the Retail industry and/or consumer product segment, including customers, suppliers, products, applications, technology, pricing, value; industry or market problems and opportunities.
• Negotiation skills: Must possess ability to establish strong working relationships and persuade/influence others; ability to negotiate and defend pricing, contracts, and agreements with suppliers and customers in a mutually beneficial manner while maintaining professionalism and achieving goals.
• Demonstrated people/team leadership experience with proven ability to motivate, engage, and develop a high performing team. Ability to coach and provide constructive feedback to overcome performance gaps.
• Seeks solutions that strengthen quality, value, service and effectiveness.
• Demonstrates Business Acumen and Business Agility.
• Engages in effective operational and strategic planning.
• Ability to travel 30% to suppliers, internal meetings, industry meetings, trade shows, and joint sales calls.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .