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ประสบการณ์:
6 ปีขึ้นไป
ทักษะ:
Compliance, Legal
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Lead the team to handle all quality excursions independently, and take effective actions on time.
- Oversee the product & material quality from NPI to mass production.
- Develop the quality control plan for respective area (material/process/product).
- Monitor and report quality KPI for internal (factory) and external (customer).
- Drive continuous improvement to benefit customer, CLS and supplier.
- Develop and maintain internal quality system, procedures, work instructions and workmanship standards.
- Lead process/product/system/supplier audit and improvement actions follow up.Industry standards (e.g. ISO).
- Compliance audit.
- Safety audit etc.
- Follow up the EC(Engineering Change), SPCN(Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally).
- Coach junior quality staff to improve their quality knowledge.
- Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.
- Knowledge/Skills/Competencies.
- Strong knowledge of quality tools, ISO and IPC standards and processes.
- Knowledge of software and its uses in generating reports capturing data presenting data in an understandable format.
- Strong knowledge of product and manufacturing processes.
- Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality,on-time delivery and profitability of the unit.
- Knowledge of quality tools such as FMEA, PMP, SPC, 8D methodology, etc.
- Knowledge of Six sigma and Lean Kaizen.
- Ability to effectively communicate with a wide variety of internal and external customers.
- Physical Demands.
- Duties of this position are performed in a normal office environment.
- Duties may require repetitive manual movements (e.g., keyboarding), carrying, pushing or pulling light objects, (under 5 kg.), carrying, pushing or pulling heavy objects (over 5 kg.), crouching, climbing.
- Sustained visual concentration on small areas, such as monitors, screens, precise eye/hand coordination, sustained visual concentration on numbers, legal documents.
- Typical Experience.
- 4 to 6 years in a similar role or industry.
- Typical Education.
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experiency.
- Educational requirements may vary by geography.
- Notes.
- This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
- At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
- Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
- Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
- Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
- Why Join Us.
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- TikTok is reshaping the current retail path to purchase and transforming how brands connect with their communities to drive shopping moments through an infinite loop of discovery, consideration, purchase, review and participation.
- To incubate and build the brand ecosystem on TikTok shop by managing and grow a portfolio of brands within TikTok shop by providing strategic roadmap and coordination together with cross functional teams.
- Support TH & VN routine data tracking, including JBP tracking, top brand policy tracking, weekly/monthly scorecard, brand diagnosis, data support, etc.
- Support TH & VN Mall banner operations on a routine basis.
- Other team support.
- 1-2 years of relevant experience, preferably within ecommerce.
- Proficient in Excel, data processing/tracking, data operations experience is preferred.
- Proficiency in English and local language.
- Good logic and analytical thinking.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Perform the daily execution of operations, including but not limited to processing transactions, verifying accounts, and verifying customer assets.
- Respond to the large volume of customer inquiries and questions, and provide information regarding tradings, digital asset transfers, and company products or services with great attention to detail and a customer-service-centric mind.
- Conduct duties following communication procedures, guidelines, regulations, and policies correctly.
- Participate with cross-functional teams to address the operational work process issues and identify opportunities to optimize customer experience to increase customer satisfaction.
- Participate in projects and other special tasks as assigned.
- Bachelor s degree in any field.
- Minimum 1 year of experience in Operations, Customer Support, or any related field.
- Good verbal and written communication skills in both Thai and English.
- Good explanation with a can-do attitude and a keen attention to detail.
- Customer-centric mindset focusing on providing a positive customer experience.
- Ability to remain calm and maintain patience during difficult customer interactions.
- Comfortable working in a fast-paced and ambiguous environment.
- Ability to prioritize and manage multiple responsibilities.
- Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays).
- Experienced in cryptocurrency, banking, online payments, exchanges, or trading.
- Experienced in the Operations or Customer Support.
- General understanding of KYC/AMLO requirements.
- Work experience in a high-growth startup or tech company.
- Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
- Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
- Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
- Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
ทักษะ:
Market Research, Research, Procurement, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage fully F&B operations of Courtyard Group e.g. OKONOMI, 72 Courtyard (Beam-X, Beer Belly).
- Develop and implement operational strategies that align with business goals.
- Manage budgets, forecasts, and financial performance metrics to maximize profitability.
- Proficiency in doing market research, generating demographic insights, and creating accurate and timely estimates for various projects and brands.
- Manage pre-openings, launch new brands, oversee all facets of operation for already-existing brands, and monitor performance and reports.
- Oversee all aspects of food and beverage operations, including procurement, production, quality control, and service delivery.
- Ensure compliance with health and safety regulations, industry standards, and company policies.
- Analyze operational costs and implement strategies to reduce waste and improve efficiency.
- Collaborate with senior management to establish long-term plans for growth and development.
- Build and maintain relationships with suppliers and vendors to ensure quality ingredients and services.
- Develop and implement initiatives to improve customer satisfaction and loyalty.
- Monitor feedback and performance metrics to drive continuous improvement.
- Prepare regular reports on operational performance, trends, and areas for improvement.
- Utilize data analytics to inform decision-making and operational strategies.
- Assure timely completion of construction milestones.
- Capable of working with a sizable team on a variety of brands, sectors, and job roles.
- Knowledge of supply chain management and vendor negotiations.
- Customer-focused mindset with a commitment to service excellence.
- The ideal candidate should possess the following background.
- Required 10+ years of experience in operations management within the food and beverage industry.
- Thai nationality.
- Strong understanding of food safety standards, regulations, and quality control processes.
- Proven track record of managing budgets and driving profitability.
- Excellent in Thai & English communication and interpersonal skills.
- Ability to analyze data and implement process improvements.
- Strong leadership, organizational and multitasking abilities.
- Proficient in financial management and reporting software.
ทักษะ:
Research, Automation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Lead the Cyber Security Incident Response (CSIR) team in day-to-day operations, managing complex incidents, and communicating progress to senior management.
- Ensure clear incident documentation and oversee the implementation and follow-up of realistic remediation plans.
- Detect and independently respond to security incidents across the organization.
- Assume the role of an Incident Manager during major security events.
- Collaborate with management to execute and iterate on the incident response process.
- Develop the threat-response matrix, incident-response playbook, and processes. Design and implement metrics for incident response, continually improving efficiency and effectiveness.
- Stay informed of emerging threats, security technologies, and relevant research for continuous improvement.
- Identify and mitigate complex security threats before exploitation.
- Implement and monitor security measures for infrastructure protection.
- Utilize log analysis platforms for security analytics and threat detection.
- Perform root cause analysis (RCA) and incident reviews.
- Mentor other members of the Security Incident Response Team.
- Help the team grow their skills and experience.
- Provide security recommendations to security architecture, issues, and features.
- Create a supportive environment for team members.
- Build strong partnerships with the other departments as a supporter of the cyber security incident response team. (CSIRT).
- Train team members to prioritize efforts and ensure alignment with company direction.
- Be a role model for positive thinking, and conflict resolution.
- Draft and successfully deliver on quarterly OKRs (Objectives and Key Results).
- Bachelor's degree or higher in Computer Engineering, Computer Science, IT, or related fields.
- A minimum of 5 years of working experience in Security Operations (SecOps), incident response, threat analysis, incident management, or relevant investigations during medium and large-scale security events.
- Robust understanding of security issues, mitigations, and a solid grasp of the current global threat landscape.
- Experience in security solutions, secure network design, firewalls, authentication, authorization systems, log analysis platforms, security incident response, monitoring, and intrusion detection.
- Profound knowledge of attacks, mitigation methods, and threat modeling.
- Experience in digital forensics, SOAR automation, and cloud providers like GCP, AWS, and Azure is advantageous.
- Strong written and verbal communication skills are required, including conducting presentations and creating security reports. Experience with executive-level communications is a plus.
- Substantial engineering mindset.
- Capability to build working relationships with key stakeholders.
- Capability to make concrete progress in the face of ambiguity and imperfect knowledge.
- Hold the certificate of CompTIA Security +, CompTIA CySA+, and others would be an added advantage.
ทักษะ:
English
ประเภทงาน:
ฝึกงาน
เงินเดือน:
สามารถต่อรองได้
- Fluent in spoken and written English.
- Graduation in 2025 or later; able to commit to at least 5 days per week, with an internship duration of at least 6 months.
- Preference for candidates with overseas living/study experience and a strong interest in international markets.
- Good time management and organizational skills, capable of handling multiple tasks in a fast-paced environment.
- Strong communication skills, stress resistance, attention to detail, strong sense of responsibility, and ownership mindset.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.
- To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
- If you have any questions, please reach out to us at [email protected].
ทักษะ:
Contracts, Project Management, Social media, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
- for ourselves, our company, and the communities we serve.
- Join us. Team Introduction Creativity is the soul of advertising. The Global Monetization Product & Technology team develops world-leading tech solutions for ads creative production, interpretation and optimization, to empower and inspire advertisers, creators, and other third parties in the ecosystem to create and deliver the best engaging creative experiences to end users.
- We are user-oriented and dedicated to technical excellence. We aim to drive and lead the technology revolution in the ads tech and creative industry, powering products and driving values for our clients, creators, and the whole ecosystem. We are looking for experienced product operations specialists who will be responsible for providing operational support throughout the product development lifecycle and ensure success across key products and business initiatives.
- Accountable for the full go-to-market strategy and execution for creative products to internal and external stakeholders.
- Responsible for the onboarding and training of advertisers, fostering client engagement and empowerment.
- Assist in pitching products/solutions to clients and engage in client discussions.
- Partner closely with the Global Business Solutions team to understand and address advertiser business' requirements through the right creative products.
- Deliver operational support at the campaign execution level, guaranteeing a smooth and trouble-free process.
- Gather preliminary market insights and qualified product feedback to inform product strategy and improvement.
- Strong operational rigour ensuring team trackers and documents consistently updated and well-maintained.
- Collaborate with external partners and agencies to create, refine, and develop strategies for content that simplifies and enhances marketing efforts on TikTok.
- Maintain direct and ongoing relationships with partners from Thai creative/creator agencies, managing onboarding, contracts, invoicing, and addressing business, technical, or policy issues while advocating for our ecosystem internally.
- Identify, cultivate, and grow relationships with top partners in Thailand, ensuring they are delivering on our program goals, tracked and measured for success based on very strict performance metrics.
- Drive partner adoption of our creative products and provide continued education for driving product adoption across the ecosystem.
- 5+ years of work experience in product operations role, or other operational roles in advertising/creatives.
- Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals.
- Analytical, data sensitive & goal-driven.
- Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving.
- Great communicator & team-worker.
- Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
- Fluency in English and Thai is required.
- Deep understanding of the digital, social media and creator/influencer landscape in Thailand, including cultural nuances, trends, and consumer behavior.
- Experience presenting to internal and external audiences at all levels of seniority.
- Preferred Qualification.
- Advertising sales, partner management experience, advertising creative/management tech platforms, agencies or advertisers' side is a big plus.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
- Why Join Us.
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
- Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
- Our Search Operation - Model Data team provides training and testing data for TikTok's various search models to help improve search results and optimize search rankings. The platform and tools project aims to build/ optimize various platform tools, support the efficiency improvement and onlineization of search annotation, evaluation and other businesses, realize the platform construction of business customization, and have rich experience in platform operation.
- What will I be doing?.
- Perform as the product operations role; manage the operation of labeling projects that deliver training/testing data for machine learning models, with the ultimate goal of optimizing users' search results.
- Perform as the project owner; undertake various tasks throughout the entire project life cycle.
- Review and reconcile the demands received to formulate customized project management plans and design proper relevant SOPs.
- Work closely with the global data delivery team; supervise the implementation of project mechanism, data delivery and quality assurance.
- Conduct ROI analysis and regular review based on the model performance of machine learning models.
- Foresee possible risks, prepare necessary risk management procedures and react to unexpected issues in a timely manner.
- What should I bring with me?.
- Bachelor's degree or above; 3 years or above experience in Internet-related industries is preferred.
- Proficient in English and Thai listening, speaking, reading and writing, familiar with the culture of Thailand.
- Familiar with search engines and social media platforms; former experience in Search relevant business is preferred.
- Great analysis and communication skills with a good sense of flexibility; former project management experience is preferred.
- Experience in project operation, or familiarity with users' Internet usage habits is preferred.
- Fast learner; strong sense of responsibility; work well under pressure.
- Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ทักษะ:
Data Analysis, Research, Project Management
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
- for ourselves, our company, and the communities we serve.
- Join us. Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.
- We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
- Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community. What.
- Leading overall Search Operations team for Thailand and Vietnam site, responsible for overall project delivery & execution for all key pillars which includes R&T, Model Data, Evaluation & Investigation and E-Commerce.
- Responsible to drive policy, process & strategy localization, continuously drive in house & BPO quality management, providing data analysis & insights along with policy recommendations to ensure productivity, quality & efficiency goals can be met.
- Lead and manage resources in the team to accomplish operations and business goals by completing tasks as needed and maintaining the well-being of the team.
- Collaborate and work closely with cross-functional teams and stakeholders such as central team, product, research & development teams to drive overall business/project performance.
- Minimum 3 years of people management experience.
- Experience in designing and implementing strategic initiatives in the team, including post-implementation monitoring.
- Experience in RCA and project management is highly preferred.
- Pay strong attention to details and the ability to work independently; possess good interpersonal skills;.
- Your ability to work in a high pace environment, adapt, respond to day-to-day challenges of the role and manage diverse stakeholders.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
- We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
- At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
- LI-Hybrid.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us.
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
- Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- The Campaign Operations Thailand will be responsible for creating and executing campaigns in Thailand for TikTok LIVE. They will work closely with cross-functional teams such as product, managing creators, and partners to ensure campaigns are successfully executed, resulting in increased customer engagement and revenue.
- As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
- Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
- Job Responsibilities.
- Responsible for planning and operating LIVE events in Thailand, including but not limited to event design, planning, promotional materials production, video editing, event configuration, execution, post-event review and optimization. Support optimization of external promotional materials and video editing.
- Responsible for the promotion and education of native events, communicating with internal teams and external partners. This includes educating stakeholders on event mechanism, strategic communication, material translation, and feedback survey.
- Design stickers, effects, and gifts suitable for native users, and enhance their recognition of gifts.
- Minimum Qualification.
- Bachelor's degree holder.
- Strong communication and written skills in Thailand language & English, able to work in an international and diverse environment.
- Preferred Qualification.
- Capable in multi-tasking, taking initiatives and collaborating effectively in a team setting.
- Exposure in Tech & Media industry is advantageous.
- Good understanding of trending topics & social content products.
- Experience in data analysis work is advantageous.
- Strong business acumen in emerging industries.
- Hunger for ideas, can-do attitude.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
- By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
- If you have any questions, please reach out to us at [email protected].
ประสบการณ์:
6 ปีขึ้นไป
ทักษะ:
Assembly, Contracts, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Provides technical expertise on assigned materials for production or customer-identified material problems.
- Performs assessments/risk analysis and quality audits on potential suppliers.
- Generates product specifications and provides to supplier.
- Performs material qualification on prototype / sample material.
- Serves as the program/project interface to coordinate new product launches / introductions.
- Translates customer requirements into factory activities, provides factory activity time estimates for pricing model, documents associated factory support activities, and develops preliminary program timeline for customer quote.
- Defines process problems that lead to throughput or quality issues, evaluates cause of problem, implements solutions to stabilize processes, evaluates results.
- Participates in the selection of new manufacturing equipment.
- Evaluates software and hardware upgrades and new equipment.
- Sets equipment specifications and develops and runs qualification tests.
- Gathers, understands and converts customer data into usable manufacturing information.
- Verifies that specifications conform to customer, industry and company standards.
- Gathers, analyzes, sorts and distributes data to understand and solve quality issues.
- Creates and evaluates metrics to drive the quality improvement process.
- Develops test processes, test fixtures and specialized tools to automate test development.
- Develops assembly/test processes, associated fixtures, and specialized tools.
- Automates where ever possible.
- Develops and implements assembly/test strategy for new products including DFx analysis and feedback.
- Knowledge/Skills/Competencies.
- Engineering Foundation Competencies.
- In-depth knowledge and understanding of the design process for systems and printed circuit boards, subassemblies, or other related company products.
- In-depth knowledge of manufacturing processes and equipment used for systems and printed circuit boards and subassemblies.
- In-depth knowledge of industry and quality standards and SPC methodologies.
- In-depth knowledge of materials and components used in the construction of systems and printed circuit boards and subassemblies.
- In-depth knowledge of material science, robotics, machine programming.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Strong knowledge of statistical process control methods and techniques.
- Knowledge and understanding of the design process for systems and printed circuit boards.
- Ability to design tests, evaluate results and recommend solutions to improve the processes associated with SMT and optical manufacturing.
- Ability to evaluate, diagnose and troubleshoot problems.
- Strong knowledge of IT platforms, database design and programming languages.
- Strong knowledge of some or all of the following: UNIX, NT, database management system.
- Ability to evaluate materials, gather and analyze data and determine root cause of problems.
- Ability to manage several projects simultaneously and coordinate multiple, changing deadlines.
- Ability to effectively communicate with a variety of internal and external customers.
- Physical Demands.
- Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Typical Experience.
- Three to six years of relevant experience.
- Typical Education.
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- Educational requirements may vary by geography.
- Notes.
- This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
- At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
- Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
- Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
- Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us.
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
- Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- Trust & Safety Department Introduction.
- Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
- To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
- About Team.
- The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
- What will I be doing?.
- Operation & Data Management.
- You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
- You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
- You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
- You will be monitoring the quality scored of agents and run root cause analysis to the management team.
- You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
- Training Management.
- You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
- You will deliver process/product/policy training in classroom and/or virtually to new joiners.
- You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
- What should I bring with me?.
- A minimum Diploma & above education background.
- You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
- Good English and Thai proficiency.
- You have good attention to detail and you are comfortable using data analysis to identify trends.
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- You are familiar with search engines and algorithms of any social media platform or search engine optimization.
- You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
- Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
- We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
- LI-Hybrid.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Finance, Good Communication Skills, Work Well Under Pressure, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿60,000 - ฿80,000
- Transaction Processing and Settlement Management: This involves overseeing the lifecycle and settlement of Treasury Products, specifically for Foreign Exchange, Derivatives, and Foreign Currency bond trading.
- Management Functions: This encompasses various management aspects, including shop management, people management, cost management, and overall control of departmental operations.
- Coaching and Training: Providing guidance and coaching to lower-level staff to enhan ...
- Client Support: Offering support and services to both internal and external clients with an emphasis on maintaining good control and effectiveness in client interactions.
- Backup Responsibilities: Serving as a backup to the Treasury Investment and Money Markets Section Head, potentially during absences or when additional assistance is needed in that role.
- Bachelor s or Master Degree in Business Management related fields.
- At least 5-10 years of professional background in finance or banking industries.
- Well capable of handling bussiness interruption and incident with limited resouces circumstance.
- Able to work under pressure, and manage uncontrollable factors.
- Work well independently as well as a team, within and cross functions, and with 3rd parties.
- Good command of English.
- Strong communication skills.
- Presentation and question handling skills.
ทักษะ:
Research, Social media, Video Editing, English
ประเภทงาน:
ฝึกงาน
เงินเดือน:
สามารถต่อรองได้
- Support LIVE team to create and manage marketing campaigns for both direct creator management campaign and agency campaign.
- Create attractive communication assets via Figma, Canva, Internal Tools, etc. to align messages with our creators/agencies.
- Assist in measuring and monitoring the success of campaign launched.
- Play with in-app traffic by understanding and improving the traffic efficiency of different assets.
- Brainstorm and research on latest trends and development marketing material for social media.
- Support other related-assign tasks.
- Actively enrolled University student, and the internship duration should be at least 6 months.
- Good communication and written skills in English and Thai.
- Good design and video editing skills.
- Preferred Qualifications.
- Data driven, strong execution, collaborative, fast learner and time management skills; comfortable working in a fast-paced and collaborative environment.
- Eager to learn new things with open mindset.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
- By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
- If you have any questions, please reach out to us at [email protected].
ทักษะ:
Finance, Accounting, Excel, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Perform financial reconciliations for transactions from various sources.
- Analyze, interpret and investigate data discrepancies in a methodological approach and prepare reports to various stakeholders.
- Effectively communicate the result of investigation to relevant stakeholders.
- Be proactive in identifying issues, recognizing the patterns of a problem and collaborate with other stakeholders to provide short/medium/long term solutions.
- Contribute to design new and enhance existing programs and processes in order to ensure the accuracy of data.
- Prepare ad-hoc reports and analysis.
- Bachelor's Degree in Business, Finance, Accounting or related discipline.
- Minimum 1-2 years' experience in Finance, Accounting or Consulting or a related area.
- Strong Excel skills is a must.
- Strong problem solving skills.
- Excellent communication skills, strong English is a must.
- Strong analytical skills with the ability to collect, organize and analyze, significant amounts of information with attention to detail and accuracy.
- Ability to think out of the box.
- Data driven and process oriented.
- Adaptable and fast learner who can work independently in a dynamic work environment. Bangkok Based, Visa sponsorship and relocation for this role would not be provided.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Finance, Good Communication Skills, Multitasking, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000 - ฿35,000
- Make money market transactions. and transaction along with data storage.
- Complete transaction confirmation and settlement or delivery of financial instruments.
- Prepare reports to internal departments and to the Securities and Exchange Commission. and Bank of Thailand and Thai Bond Market Association.
- Coordinating effectively with relevant internal and external agencies.
- Bachelor's degree in related fields.
- Having knowledge of interbank money market products both domestically and internationally.
- Having knowledge of debt securities products. and equity transactions.
- Know the operating regulations. and working methods of the product within the responsibility.
- Know the rules related to Details of reports to be made to internal departments and to the Securities and Exchange Commission. and Bank of Thailand.
- Able to communicate with colleagues and various agencies.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- About UsTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every chal ...
- Minimum Qualification1. Bachelor degree or above, more than 2 years of operation related work experience.2. Good communication and coordination skills, strong empathy, master the operation methodology of creators and KOL.3. Excellent negotiation skills and cross-functional collaboration and integration capabilities, and have the ability to create and package influential events.4. Clear logic, strong execution ability, data analysis ability, strong self-drive, and certain ability to resist pressure.5. Fluent English and Thai would be required to work with external stakeholders.Preferred Qualification1. Experience in e-commerce or lifestyle business is advantageous.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
- Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
- Our Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users. The team develops unified global rules for diversified video and header accounts, manages and optimizes efficiency and accuracy, and provides weekly data analysis of TikTok content diversity.
- What will I be doing?.
- Grow the team and oversee their day-to-day management.
- Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
- Strengthen the team's understanding of policies and the target.
- Responsible for localising working processes and strategies, managing projects with specialists and providing the results in line with expectations.
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, and fake news.
- What should I bring with me?.
- Bachelor's Degree or equivalent education/experience.
- 3+ years experience working in content labeling, content quality, safety or related areas in a major tech or media company.
- Minimum 1 year working experience in team management.
- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Thai language).
- Team player and ability to collaborate with different teams.
- Strong attention to detail and ability to work independently.
- Deep understanding of online video contents, recommendation system, algorithm is a plus.
- Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ทักษะ:
Compliance, Legal
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To interface with customer on their Quality, Product and process requirement.
- To assist CQE manager to finalist with customer on Quality, Product and Process requirement in the factory after consultation with respective Product Core Teams and Factory Management.
- To provide customer with effective corrective, preventive actions on quality problems & issues.
- To act as instrument to oversee engineering changes and off spec authorizations for customer.
- To ensure product certification requirements of customers are met in the factory.
- To review, compile and submit First Article report (from NPI group ) to customer.
- To fulfills customer's quality reporting requirements.
- To assist CQE manager with all the data information in CI program.
- Design the Process Flow and Management Plan (PMP) to meet customer requirements.
- Review and understand workmanship std. Criteria, customer requirements or IPC-A-610.
- Monitoring In-process control per engineering specification and stop production when process out of control.
- Work with process engineer to conduct root cause analysis when discrepancy was observed in production line.
- Review daily and weekly quality report i.e Post-reflow inspection yield, In-circuit test,Functional test and Out-going report.
- Follow-up the corrective action ensure effectiveness of action plan.
- Create and revise the Quality checklist for Qality inspection at In-process and Out-going.
- Invole failure analysis of customer return board or unit.
- Organize material purge notice make sure non - conforming material not use inproduction.
- Invole product first article run with New Product Introduction (NPI) team.
- Conduct monthly base-line audit per Base-line audit procedure.
- Conduct process line buy-off before production.
- Conduct Gauge Capability study (GR&R) for critical equipments (if required).
- Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
- At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
- Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
- Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
- Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
- Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
ทักษะ:
Quality Assurance, Assurance, Project Management
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
- for ourselves, our company, and the communities we serve.
- Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
- We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
- Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
- Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
- Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
- Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
- Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
- Manage the BPO team to ensure high performance.
- Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
- meeting the Partners' expectations.
- Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
- Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
- Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
- Work with escalation from selling partners or Account Managers.
- Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
- Bachelor's degree or equivalent practical experience required.
- 3+ years experience in a Sales, Account Management, or Customer Success role.
- Familiarity with executing, contributing to, and creating SOPs.
- Demonstrates effective, clear and professional written and oral communication.
- Ability to collaborate cross-functionally with both tech and non-tech teams.
- Project management experience.
- Experience with E-commerce, marketplace platforms.
- Commercial thinking.
- Ownership mindset.
- Working with or managing BPO agents who are account managers or sales focused.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.
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