เงื่อนไขการค้นหา

ทักษะ:

Software Development, Energetic, Statistics

ประเภทงาน:

งานประจำ

• Own the product from concept to design, specification, implementation, and analysis.
• Gather and synthesize requirements and input from multiple stakeholders (internal product teams, engineers, business teams, etc.).
• Lead in-person conversations with internal customers to understand users, priorities, and feature considerations.
• Demonstrate strong leadership, organizational and execution skills, to drive product development projects from concept to launch, and operate in a fast- paced setting.
• Excellent leadership and communication skills. Expected to be asking questions, listening, driving team alignment, and influencing without authority across all levels of the organization.
• Bridge business and technical worlds very well, a good conceptual problem solver to articulate opportunities and solutions.
• Technical confidence. You'll need to work with senior/lead engineers to balance product velocity and technical debt tradeoffs.
• What You'll Need to Succeed.
• 3+ years technical product management experience in a fast-paced innovative environment, or significant technical management experience.
• 5+ years (in total) of technical experience in one or more areas: Software Engineering / Developer Experience - Software development innovation, engineering tooling products, developer lifecycle management across large organizations.
• Excellent interpersonal skills, energetic, and a self-starter.
• Excellent presentation skills.
• Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs.
• Effective communicator (written and verbal). Able to communicate effectively with both business and technical teams.
• Demonstrated analytical and quantitative skills. You use data to make decisions and are comfortable gathering it yourself or working with others to gather it. (analytics, statistics, SQL, BI tools).
• A problem-solving mindset.
• The ability and positive mindset to "figure things out.".
• This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Product Development, Product Owner

ประเภทงาน:

งานประจำ

• Work closely with Product Development team to understand & refine product concepts/features and provide implementation feasibility/impact assessment and timelines.
• Translate product concepts/features into product specifications for system implementations
• Serve as Product Owner (PO) of Product Development Pipelines.
• Manage, track and prioritize activities between multiple Product Development Pipelines in alignment with product roadmaps and product strategies. Communicate clearly on priorities and track all activities until completion, ensuring on-time and quality product launches.
• Make Product Development Pipelines visible and transparent to all key stakeholders, communicating clearly on key dependencies, and priorities.
• Own product launch timelines, ensuring that all key product components, both IT and non-IT, are ready at day 1 of product launch, including (but not limited to), core system readiness, non-core system readiness, sales materials, distribution sales tools, product announcement, etc.
• Identify, manage, and track any actions/changes/risks/issues, which may arise throughout product lifecycles, both day 1 and day 2 (e.g., day 2 testing, etc.).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Project Management, English

ประเภทงาน:

ฝึกงาน

• Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert.
• Support and cooperate with Field Marketing, Solution Specialists, Account Executives.
• Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.
• Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.
• Pass qualified leads to Sales resource for opportunity management and execution.
• Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.
• Assist in activities to enhance demand generation and product/solution skills.
• Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities.
• Complete all enablement requested in a timely manner.
• EXPERIENCE AND LANGUAGE REQUIREMENTS.
• Bachelor's Degree: Business, Management, Engineering, etc. Candidates in their final undergraduate year may apply.
• Strong interest in Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work.
• Willingness to learn and work in dynamic environments with phone-based tasks and exposure to CRM/Contact Management System.
• Excellent interpersonal, verbal, presentation and writing skills.
• Highly positive can do attitude to make things happen and willingness to learn fast.
• Ability to multi-task and prioritize.
• Strong project management and analytical skills, integrity and team spirit.
• Fluency in English required.
• Fluency in any other languages in APAC preferred.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.

ทักษะ:

Business Development, Negotiation, Teamwork, English

ประเภทงาน:

งานประจำ

• Identify and target new potential and strategic partners.
• Build and tailor the right value proposition and product offering according to each partner needs.
• Work very closely with the Acquisition team to set-up the partner in our system and ensure effective and efficient conversion.
• Sign differentiation with existing partners Identify and target partners where there is potential business uplift via differentiated conditions tailored to each partner with a joint-value approach.
• Prioritize the hotels by the uplift potential value and work closely with commodity owner to align the approach externally.
• Understand the market landscape and trends to be able to present the right value proposition to the partner.
• Deep understanding of the SPA model (strategic partnership agreement) to be targeted as the ultimate differentiation.
• Negotiate differentiated conditions to ensure competitive advantages with key partners (Exclusive conditions, tailor contracting for key customers, SPA or SVC agreements, etc).
• Strategy implementation and delivery Implement and deploy the strategic plans agreed with the Regional Account developer Manager and aigned with the overall organizational goals and objectives.
• Work on strategic account planning by prioritising the right partner interactions at the right time.
• Deep understanding on customer needs, analyze competitor landscape and offerings as well as demand and potential conversion.
• Support the Ecosystem integration by tailoring the product offering to each partner's needs (Roiback, MKT products, Data, Insurance, etc).
• Product optimization via growth plans Understand the pipeline s potential and identify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel s or cluster's potential.
• Develop joint-plans with partners for long-term relationships.
• Identify key opportunities aligned with the partner s strategy to ensure growth (markets, lead times, volume growth in certain customer segments, etc).
• Collaboration Work very closely with the commodity, acquisition and differentiation teams towards mutual goals and objectives.
• Work closely with both teams on the transition of hotels and clusters to be moved to differentiated (strategic acquisitions, SPAs, etc)+.
• Work closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisition.
• Maintain close relationship with other account developer specialist to foster collaboration and best practice sharing.
• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc).
• Tools & Processes adoption Ensure the usage and adoption levels of the company tools or processes agreed with team leader.
• Active participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvement.
• Ensure continuity of the usage and adoption of tools and processes aligned with the company objectives.
• Collaborate with the decision on standarization across the region to ensure consistency and efficiency.
• Seemless transition Ensuring smooth transition when transferring a product to the diffeerntiated teams.
• Avoid business disruptions in the promise delivery to maintian customer trust and satisfaction.
• Effective communication between initial team within commodity and the differentiated team to transfer all relevant knowledge, insights, contacts and any necessary documentation.
• Identify and mitigate any potential risk associated to the transition.
• External relationships Develop and maintain relationships with external stakeholders, including customers and hotel partners.
• Support and set an example in front of the teams on a hotel consultative selling approach towards our key partners.
• Direct involvement in the negotiations, optimisation and acquisition with key strategic accounts in their region.
• Represent the company at industry events, conferences and trade shows.
• Requirements Capabilities: Market Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.
• Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.
• Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.
• Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.
• Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.
• Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.
• Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.
• Experience: Previous experience in commercial roles with direct contact with clients.
• Previous experience in contracting and negotiation with customers.
• Excellent in English spoken and written.
• Account planning.
• Account Growth Plans.
• Qualifications Bachelor's or master s degree in business administration, Tourism Management or similar.
• Proficient level of English and any additional language would be a plus.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ทักษะ:

Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Overview of the job.
• Are you interested in building long-term business relationships with our customers?.
• If so, Procter & Gamble is the right place to kick-start your career & leadership development as our Pharmacy Advisor (Product Specialist).
• The Pharmacy Advisor supports the Healthcare portfolio by establishing a peer-to-peer scientific discussion with Pharmacists and staff, highlighting product features and benefits to get the Pharmacist s recommendation. You will secure product presence in the store on base business and new initiatives that meet the Company's high quality. 90% of the time is spent on customer-facing activities.
• Your team.
• This role reports to a Sales Manager and will be part of a sales team where trust, team spirit, passion for winning, and leadership are significant.
• How success looks like.
• Full ownership and high accountability of your business (i.e., account, territory, area, customers).
• Able to develop and recommend business strategies to achieve short-term and long-term business growth for customers and P&G.
• Role Description.
• Achieve sales, volume, share, and category growth results in the assigned geographical area. Monitor and analyze data to identify opportunities for growth and improvement. Prepare and submit regular reports and forecasts.
• Detailing and promoting pharmacists' and staff s recommendations by establishing scientific discussion, highlighting product information, and underlining points of difference from competing products.
• Group product presentation: Organize scientific sessions with small groups of pharmacists to support product recommendations.
• Deliver coverage in line with territory mapping and customer segmentation. Strengthen and maintain P&G's reputation and build outstanding long-term customer relationships.
• Job Qualifications.
• Role RequirementsBachelor s degree in a relevant Health Science/ Pharmaceutical, Medical field with an excellent academic background (welcome for fresh graduates).
• Experience and/or basic knowledge of the healthcare or pharmaceutical industry.
• Born leaders who are passionate about making things happen.
• Have strong analytical thinking and skills.
• Proficient in Thai and basic in English.
• Hold a valid driver's license and be flexible to relocate as the assignment could require..
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being in touch so we craft brands and products to improve the lives of the world s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time
• Job Number.
• R000114793
• Job Segmentation.
• Recent Grads/Entry Level (Job Segmentation)

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Creativity, Problem Solving, Research

ประเภทงาน:

งานประจำ

• Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire value exchange process.
• Lead account project manager for the entire business accountable for achieving deadlines across all campaigns and deliverables.
• Act as key liaison accountable for the entire work product (for assigned client brands) among each business unit (Business Planning, Invention and Exchange) that contri ...
• In this role, your goals will be: In three months: Begun to develop relationships with the key day-to-day team, client and media partner contacts.
• Used your strong media contacts to unlock innovative solutions for the client both proactively and in response to briefs.
• Have a clear understanding of the day-to-day implementation and reporting tools utilised by the team.
• In six months: Motivated and inspired the team to produce a high quality work.
• A thorough understanding of the client s business, working as an extension of their marketing team and fostering strong relationships with key stakeholders.
• Been involved with annual negotiations to maximize client investment.
• In 12 months: Ensured that your client servicing is best in class.
• Trained and mentored junior team members.
• Shared your specialist digital knowledge with the agency to contribute to our continuous learning environment.
• Ensured client is kept up to date on the media landscape, providing necessary media information and updates and competitor reports.
• What you ll bring: Developing innovative and effective digital communication solutions in response to client briefs.
• Ensuring creativity, accuracy and timely output across the portfolio.
• You will have a strong point of view on the digital landscape and will be comfortable presenting new, innovative thinking to clients.
• Your success will be measured through success in team engagement, delivering award-worthy case studies, impressive feedback scores from clients and year on year delivery against financial targets.
• Minimum qualifications: Under graduate degree in communication or media or business management (Post-graduate/masters preferred).
• At least 5 years in media planning experience or related field required.
• Knowledgeable about and experienced with the concepts, approaches and issues involved in tactical media planning.
• Familiar with the timelines, processes and needs of the implementation of all media.
• Knowledgeable about new approaches to and developments in tactical planning.
• Demonstrated critical thinking and problem solving.
• Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure.
• Ability to make decisions and use critical thinking.
• Knowledge and use of various research systems.
• More about GroupM Thailand In a population of 69 million people, Thailand s mobile penetration is at a whopping 120% with smart phone penetration at 50%. Digital spend has grown 38% year-on-year and most people are now accessing the internet via mobile devices. Bangkok is one of the top Facebook cities in the world and Thailand ranks high in time spend viewing YouTube. The audience fragmentation, following years of a virtual FTA TV duopoly, is creating huge trading and content opportunities. Thailand is one of the fastest-growing media markets in the region. Those looking for a rewarding and dynamic career in media have no better place to be than Thailand. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity - it s about belonging. We celebrate the fact that everyone is unique and that s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with. Discover more about GroupM at www.groupm.com Follow @GroupMWorldwide on Twitter Follow GroupM on LinkedIn -
• https://www.linkedin.com/company/groupm

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Social media, Research, Excel, Laos, English

ประเภทงาน:

งานประจำ

• Responsible for providing Resourcing leadership in Celestica Thailand site and Laos, who has more than 5000 employees.
• Develops the overall resourcing strategy for the sites/countries from both a recruitment and internal staffing perspective and may provide leadership to several junior resourcing staff.
• Works closely with the regional HR head to plan and build a regional recruitment strategy in support of business objectives.
• Manages Talent Acquisition team, acts as the functional expert and consultant to both HR and line management on all resourcing initiatives which impact on Celestica's ability to attract and retain high calibre employees.
• Acts as a role model in supporting the Global Resourcing Policy and Guiding Principles which help the company achieve its business goals.
• Ensures that resourcing trackers, monthly resourcing metrics are implemented and that reports are rolled up to the appropriate regional level for global consolidation.
• Knowledge/Skills/Competencies.
• Proven experience as talent acquisition manager;.
• Understanding of all selection methods and techniques.
• Proficient in the use of social media and job boards; Open minded in learning and deploying new tools in talent acquisition.
• Comprehensive understanding of legislation impacting the practice of human resources management. This may include Labour Relations.
• Comprehensive understanding of company HR policies and practices, particularly the Celestica global and regional staffing policies.
• Ability to consult with a wide variety of internal customers to provide end-to-end resourcing solutions, personally or through a high performing team.
• Demonstrated ability as a functional expert in resourcing strategy development, candidate sourcing, assessment and selection.
• Proven ability to lead and motivate a diverse team of staffing specialists on a variety of staffing initiatives.
• Comprehensive experience in vendor management for such services as search, contingency agencies, temporary agencies, and recruitment advertising.
• Ability to effectively represent Celestica externally to suppliers, companies, research and information sharing forums, task forces etc. on recruitment related issues.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of relevant computer applications such as Powerpoint. Access, Excel, Microsoft Office, and Applicant Tracking sofftware.
• Advanced proficiency in all of the Interpersonal Competencies and the Leadership Core Competencies of Celestica's Competency Framework.
• Fluent in Thai, English, Excellent in communication skills.
• Typical Experience.
• Seven to ten years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industry trends, Salesforce, Contracts, English

ประเภทงาน:

งานประจำ

• Spearhead the sales efforts for fleet solutions, encompassing the management of sales, development, and expansion of products and services tailored for fleet operations.
• Strategically engage with potential customers to understand their fleet management needs and propose customized solutions that address their challenges effectively.
• Actively manage and nurture customer relationships to ensure satisfaction and loyalty, while also identifying opportunities for upselling and cross-selling within the f ...
• Collaborate closely with internal teams to stay abreast of product enhancements and industry trends, enabling informed and value-driven conversations with customers.
• Drive revenue growth by consistently achieving sales targets and contributing to the overall success of the fleet solutions business unit.
• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and financial aspects, including value drivers, P&L impact, cash flow dynamics, and business deal implications, tailoring offerings to meet customer needs.
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive responsibility in handling HSSE matters.
• Relevant bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 3 years experience in sales environment.
• Good working knowledge of the customer operations, financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Strong IT literacy on all Office Programs.
• Good knowledge of English.
• Proven/track record of competence in negotiation and dealing with external partners.
• Strong interpersonal skills: ability to manage relationships at all levels.
• Strong credibility (or proven willingness and capability to improve) in Personal and business skills.
• Selling and Negotiation.
• Customer Relationship Management.
• Market Awareness.
• Customer Value Proposition.
• Finance & Economics.
• HSSE mindset, proactive contribution to the HSSE journey include leveraging Shell leadership in HSSE for commercial advantage.
• Financial Acumen including knowledge of P&L, cash, ROACE, ERR and capability to structure deals that maximize value to Shell.
• Demonstrated evidence of Leadership Attributes and 5 Behavioral Imperatives will be taken into account in the selection process.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.