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ประสบการณ์:
15 ปีขึ้นไป
ทักษะ:
Electrical Engineering, Business Development
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
- Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
- Identify and develop new markets for after-sales and service business.
- Support Marketing in launching new equipment by ensuring technical readiness and service capability.
- Customer Support & Operational Excellence.
- Ensure customer calls are responded to and resolved within agreed SLAs.
- Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
- Ensure proper warranty administration and claims management while keeping warranty costs under control.
- Team & Vendor Management.
- Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
- Maintain strong relationships with service providers and ensure decent ROI to support retention.
- Regularly review TCS and Sales team performance to resolve operational issues.
- Process & Performance Management.
- Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
- Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
- Maintain operational costs within agreed budgets.
- Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
- Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
- 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
- Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
- Proven experience in service business development, team management, and third-party/vendor management.
- Strong customer orientation, problem-solving, and interpersonal skills.
- Experience in service selling and revenue generation is an advantage.
- Team player with strong leadership ability, patience, and a focus on operational excellence.
- Competitive salary and bonuses.
- Competitive health + wellness benefit plan.
- Continuous professional development with many opportunities for growth.
- Provident fund.
- Hybrid work arrangement.
- We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
- This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
- At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Mechanical Engineering, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000+ , สามารถต่อรองได้
- NVMS is a solutions sales and support provider that provides a high technology service to enable our clients to better manage their plant and equipment in a safe, practical and cost effective manner.
- We specialise in the area of Pressure instruments, Electrical, condition & performance monitoring, sales and supports, customised hardware and software solutions, site installation commissioning and support of monitoring systems, and practical instrument training.
- Our reputation for the highest quality, best value in the industry is born of a culture that "takes excellent care of our customers.".
- Mechanical Engineer (Vibration and Monitoring Solutions).
- Due to our expanding opportunities in the Thailand region, we are seeking a Mechanical Engineer for Vibration and Monitoring services..
- Electrical Solutions/products Sale experiences for minimum 2 years.
- Bachelor s degree in engineering (Mechanical/Electrical/Instrument Engineering or relevance).
- Any background of Vibration & Monitoring installation is advantage.
- Able to work independently for Mechanical & Electrical installation and configuration.
- Any background of Vibration, Asset monitoring, able to use AutoCAD are advantages.
- Good writing, listening, and speaking English are preferences.
- Can be based in Rayong or Bangna office.
- Able to travel around the country and oversea.
- A high regard for safety and health at all times..
- Why NVMS?.
- As an employee you will enjoy a friendly, professional, and high-performance culture where you will be exposed to continual career opportunities. This is a great opportunity to contribute to an already successful organisation during an exciting time of growth and change..
- Minimum 2 years of technical sales experience, in the field of industrial/power plant/Main Contractor/Project Consultant.
- Excellent about Electrical transmission/districution System.
- Knowledgeable about Electrical solutions for transmission/distribution system.
- Excellent customer relationship skills.
- Experience in oil and gas, power, general industry.
- Job Function:.
- Design, Engineering, Installing & Configuring Services.
- Customer visit regularly for Bangkok, Chonburi, Rayong and other provinces, and Lao PDR.
- Site survey.
- Services price estimation.
- Report to Sales Manager/General Manager.
- Job Location: Bangkok > Bangna/Rayong, Rayong Office (Map-Tapud).
- Empl. Term: Full Time.
- Salary Details: Monthly THB.
- negotiable.
- Keywords: Technical Sales Engineer.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Digital Marketing, Market Research, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 , สามารถต่อรองได้
- Assist the MD, client service manager and team in providing support.
- Drafts basic public relations and social media materials, including news releases, posts, media alerts, fact sheets, and other materials as directed.
- Create and edit content for in-house or client brand(s) in multiple formats such as video, text, and graphics.
- Market research to support client's project and business.
- Carries out special and media event planning activities and arrangements as outlined by the supervisor.
- Assists with the development and updating of media lists and other databases, including client, marketing, prospect, and administrative databases. Other tasks include database creation, data entry, and update additions and corrections.
- Assists with the management of outside vendors to successfully complete outside work, including, but not limited to, the printing materials, renting of audio/visual equipment, photography, graphic arts services, or supplying needed products.
- Assists with administrative duties.
- Support the projects being carried out by the company and team.
- Attends weekly meetings with the team to update projects and participates in brainstorming sessions.
- Performs other activities as assigned by the executive or by team supervisor as part of project or task(s) collaboration.
- Background in Marketing, Communications, PR, and/or Digital media is plus.
- Solution-oriented.
- Proficient on the computer.
- Positive attitude, Reliable, & Flexible.
- Bilingual in English and Thai.
- Willing and open to learning.
ประสบการณ์:
4 ปีขึ้นไป
ทักษะ:
Leadership Skill, English, Japanese
ประเภทงาน:
งานประจำ
เงินเดือน:
฿50,000 - ฿60,000, สามารถต่อรองได้
- Manage and control NVOCC operations and international transportation activities efficiently.
- Plan, control, and monitor cargo transportation to ensure timely delivery.
- Control and verify import and export customs clearance procedures in compliance with laws and Customs Department regulations.
- Control and review transportation documents such as House B/L, shipping documents, and other related documents.
- Coordinate with shipping lines, freight forwarders, customers, and local and overseas agents.
- Resolve transportation issues, including customer complaints.
- Manage and supervise the team to ensure effective performance.
- Prepare reports, analyze operational performance, and propose improvement plans.
- Ensure operations comply with logistics laws, regulations, and related requirements.
- Improve service quality and enhance customer satisfaction.
- Coordinate with internal and external parties to support the company s operations.
- Develop and improve work systems to achieve maximum efficiency..
- Must]
- Bachelor s degree or higher in Logistics, Transportation, International Trade, or related fields
- At least 3-5 years of experience in Freight Forwarding / Shipping / NVOCC operations
- Experience in a supervisory or managerial position
- Knowledge of customs clearance procedures
- Knowledge of Import / Export operations, Shipping Documentation, B/L, Freight Costs, etc.
- Good command of English communication
- Strong leadership and team management skills
- Good problem-solving and decision-making abilities
- Proficient in Microsoft Office and logistics systems
- Able to work at the Laem Chabang branch
- Japanese language skills.
- Benefit.
- Social insurance provided
- Overtime allowance
- Free lunch provided
- Transportation allowance
- Living allowance
- Perfect attendance allowance
- Language allowance
- Bonus
- Salary increase.
- Working Hour.
- 08:00 - 17:10.
- Holiday.
- Depend on shift
- There is night shift
- Approximately 6-8 days off per month (according to shift calendar).
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Risk Management, Recruitment, Tableau, YouTube, SQL
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
- No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
- The Opportunity.
- This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
- This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
- We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
- Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
- Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
- Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
- Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
- Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
- Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
- Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
- Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
- Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
- Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
- Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
- Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
- Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
- Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
- Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
- Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
- Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
- Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
- A background in managing specialized or L2/3 support teams.
- Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
- Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
- We welcome applications from.
- Kuala Lumpur & Bangkok locations only.
- Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
- Please review our Hiring Process Guidelines before your interview click.
- here.
- to learn how interviewing at Agoda works.
- Discover more about working at Agoda.
- Agoda Careers.
- https://careersatagoda.com.
- Facebook.
- https://www.facebook.com/agodacareers/.
- LinkedIn.
- https://www.linkedin.com/company/agoda.
- YouTube.
- https://www.youtube.com/agodalife.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
- privacy policy.
- Disclaimer.
- We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
Virgin Active Thailand career opportunities: Personal Trainers, Consultants, Instructors, Sales, Reception staff - find your perfect job at Virgin Active.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Analytical Thinking, Project Management, Negotiation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
- Lead and train a team of customer service representatives and support specialists.
- Identify common customer pain points and collaborate with the development team for application enhancements.
- Develop and implement customer service policies to improve user experience.
- Ensure timely and effective resolution of customer concerns.
- Monitor team performance and provide feedback for improvement.
- Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
- Handle escalated issues and complex customer concerns efficiently.
- Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
- Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
- Minimum 3 years in e-commerce platform is a plus.
- Strong background or experiences in business planning, managing the business commercial deals.
- Strong entrepreneurial mindset.
- Proven critical and analytical thinking skill.
- Communication skill with excellent English proficiency.
- Negotiation and persuasion skill.
- Excellent organization skill.
- Impeccable presentation and interpersonal skill.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Product Development, Project Management, HACCP, GMP, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Strategic Food Product Development: Lead and drive the development of innovative food products (e.g., Ready-to-Eat, Frozen Food, Sauces, and Savory Products) to support business growth, matching consumer trends and marketing strategies.
- Trial & Scale-Up Management: Oversee and approve experimental designs and food trials across all stages Lab Scale, Pilot Scale, and Commercial Production ensuring seamless technology transfer to the factory floor without compromising taste and texture.
- Shelf-Life & Food Safety Evaluation: Supervise stability testing, sensory evaluation ...
- Cost & BOM Optimization: Verify and approve the accuracy of Bill of Materials (BOMs) regarding ingredients, yield, and raw material costs to maximize product margins.
- Regulatory Compliance & Documentation: Ensure all formulations, ingredients, and food additives strictly comply with Thai FDA regulations and international food laws. Overlook documentation for product registration and third-party certifications.
- Supply Chain & OEM Collaboration: Support production sites and external partners (Domestic & International Food OEMs) during capacity expansion, troubleshooting technical issues to maintain product consistency.
- Quality Standards: Implement and uphold stringent quality systems (ISO 22000, GMP, HACCP, BRC, FSSC 22000) within the R&D processes.
- People Leadership: Supervise, coach, and evaluate the food R&D team members. Allocate resources and manage project timelines efficiently to deliver results on time.
- Bachelor's or Master's Degree in Food Science, Food Technology, Food Engineering, Product Development, or other related scientific fields.
- Minimum of 5-10 years of experience in the food manufacturing industry, with at least.
- 3-5 years in a supervisory or management role within a Food R&D function.
- Direct experience in Food Safety & Quality Management Systems (ISO 22000, HACCP, GMP, BRC, or FSSC 22000) in food manufacturing is mandatory.
- Strategic Food Product Development: Lead and drive the development of innovative food products (e.g., Ready-to-Eat, Frozen Food, Sauces, and Savory Products) to support business growth, matching consumer trends and marketing strategies.
- In-depth knowledge of food chemistry, preservation techniques (thermal processing/freezing), sensory evaluation, and shelf-life determination.
- Strong understanding of food costing structures, production yield, and Bill of Materials (BOM) management.
- Solid knowledge of Thai FDA regulations and international food laws.
- Excellent capability to translate culinary recipes into scalable industrial products.
- Proven project management skills with the ability to control timelines and budgets.
- Strong technical troubleshooting and critical decision-making skills during commercial scale-ups.
- Proven leadership with the ability to coach and develop a high-performing team.
- Good command of written and spoken English for international supplier and OEM communication.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Project Management, Microsoft Office, Risk Management, Recruitment, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Service Operations Management: Oversee and manage the day-to-day service operations of the SCSO department, ensuring adherence to established policies, procedures, and service level agreements (SLAs).
- Team Leadership & Development: Lead, mentor, and develop a team of service professionals, fostering a high-performance culture, providing regular feedback, and identifying training needs to enhance their skills and capabilities.
- Process Optimization: Continuously review and analyze existing service processes, id ...
- Customer Satisfaction: Monitor and analyze customer feedback, addressing service issues promptly and effectively to ensure high levels of customer satisfaction and loyalty.
- Performance Monitoring & Reporting: Establish and track key performance indicators (KPIs) for service operations, generating regular reports for management on service performance, trends, and areas requiring attention.
- Risk Management & Compliance: Ensure all service activities comply with relevant regulatory requirements, internal policies, and risk management frameworks.
- Collaboration: Work closely with other departments (e.g., Sales, Operations, IT) to ensure seamless service delivery and resolve inter-departmental issues.
- Resource Allocation: Effectively manage resources, including staffing, budget, and technology, to optimize service delivery and meet operational targets.
- Project Management: Participate in or lead service-related projects, from conceptualization to implementation, ensuring timely and successful completion.
- Education: Bachelor's degree in Business Administration, Finance, Banking, or a related field. A Master's degree is a plus.
- Experience: Minimum of 5-7 years of experience in service operations or customer service management within the banking or financial services industry, with at least 3 years in a leadership or supervisory role.
- Strong understanding of banking products, services, and operational processes.
- Proficiency in using service management software and CRM systems.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional leadership and team management abilities.
- Strong communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
- Proven ability to drive process improvement and operational efficiency.
- Customer-centric mindset with a strong commitment to service excellence.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Strong decision-making skills and a proactive approach to problem-solving.
- Language: Fluency in Thai and English (both written and spoken) is essential.
- Additional Requirements.
- Be a Part of the UOB Family.
- UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
- Apply now and make a Difference.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Problem Solving, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Permanent role.
- Based in Suanluang District, Bangkok.
- Reports to the Service Operations Manager.
- Manage supervisors and mechanics on any routes in the Bangkok Downtown area to deliver the highest quality/safety/reliability products to meet customer satisfaction.
- Maintain and collect daily logs and service reports from technicians, and gather information on faulty products and systems for necessary action.
- Prepare all reports regarding Service department, ensure reports are error-free and submit it to Service Manager as per company policy.
- Administer checklists, service requests, contracts, instructions, warranties, and schedules to ensure service personnel comply with established service procedures.
- Assist all team members to follow rules and regulations e.g dress code, maintain punctuality and cleanliness as per company directives in Service facility.
- Manage the facility to achieve target revenue generation by maintaining Service department efficiently.
- What you will need to be successful in this role.
- University graduate in Business, Engineering, or Mechanical (Electrical or Mechanical) or equivalent.
- Have at least 3-5 years and above experience in managing teams in the Elevator and Escalator business.
- Good leadership and motivational skills.
- Analytical, critical thinking and problem solving abilities.
- Good spoken and written English skills.
- Apply today and join us to build what's next.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
- Become a part of the Otis team and help us.
- _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._.
- Click on this link to read the Policy and Terms.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Business Development, Chemical Engineering, Procurement, Negotiation, HACCP, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Sales Incentive Program (SIP) eligible.
- GENERAL SCOPE.
- Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional's sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business ...
- KNOWLEDGE.
- Good knowledge of the job. Substantial acquaintance with and understanding of general aspects of the job with a limited understanding of the technical phases of the job.
- JOB COMPLEXITY.
- Performs a variety of activities which involve standard procedures. Gathers and manipulates common data, verifies adequacy and appropriateness; develops charts, diagrams, and standard reports. In technical or production positions, may also set up and operate standard electronic or mechanical equipment used to develop, produce and/or test products or process data.
- IMPACT.
- Impact to overall activity limited to immediate functional area. Errors could result in rework, and minor schedule impact.
ประสบการณ์:
5 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
฿40,000 - ฿60,000, สามารถต่อรองได้
- Deputy Manager, Technical Service.
- is responsible for supporting aircraft maintenance operations, ensuring technical compliance and airworthiness standards, and maintaining engineering documentation. The position works closely with engineering and maintenance teams to support safe and efficient fleet operations while contributing to key technical and engineering projects. This role offers a structured career path toward Technical Service Manager.
- Support aircraft maintenance operations and technical compliance.
- Ensure engineering documentation and airworthiness standards.
- Work closely with cross-functional engineering teams.
- Structured career path to Technical Service Manager.
- Exposure to high-impact engineering projects.
- Bechelor's Degree in Aeronautical Engineering or related technical field Aeronautical or related engineering background.
- Minimum 5 years in aviation maintenance/engineering.
- Strong knowledge of regulatory and maintenance systems.
- Degree in Aeronautical Engineering or related technical field.
- CAAT License Type II is required: Minimum 5 years of experience in aviation engineering / maintenance environment.
- Proven exposure to maintenance systems, fleet engineering, or technical services.
ประสบการณ์:
8 ปีขึ้นไป
ทักษะ:
Microsoft Office
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- บริหารจัดการ ติดตาม และประเมินผลการดำเนินงานของทีมที่รับผิดชอบให้เป็นไปตามแผนงาน และเป้าหมายที่กำหนด.
- เป็นแบบอย่าง สื่อสารให้ทีมมีความเข้าใจ และร่วมมือในการปฏิบัติงานตามทิศทางที่องค์กรกำหนด.
- สามารถสอนงานเพื่อพัฒนาและเพิ่มขีดความสามารถของทีมให้สามารถปฏิบัติงานสอดคล้องกับเป้าหมายของบริษัท.
- ให้คำปรึกษา และแก้ไขปัญหาการใช้บริการของลูกค้าในสถานีบริการในระดับสูง ตามที่นโยบายกำหนด.
- วิเคราะห์ และประเมินข้อมูลเกี่ยวกับการบริการของสถานีบริการและคู่แข่ง เพื่อนนำมาพัฒนาปรับปรุงให้เป็นไปตามแผนงาน และเป้าหมายอย่างมีประสิทธิภาพ.
- งานอื่น ๆ ตามที่ได้รับมอบหมาย.
- มีประสบการณ์ระดับผู้จัดการภาคในธุรกิจ ค้าปลีก ร้านอาหาร ปั๊มน้ำมัน หรือธุรกิจที่เกี่ยวข้อง 5 ปีขึ้นไป.
- จบการศึกษาระดับปริญญาตรีขึ้นไป.
- มีความรู้ด้านกระบวนการปฏิบัติงาน.
- มีความรู้ในการบริหารงานขาย.
- มีทักษะในการบริหารความสัมพันธ์ลูกค้า.
- มีทักษะการเจรจาต่อรอง โน้มน้าว.
- มีทักษะการสื่อสารและประสานงาน.
- มีทักษะในการแก้ไขปัญหาและตัดสินใจ.
- มีทักษะในการคิดวิเคราะห์.
- สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.
- มีใบขับขี่และมีรถยนต์สำหรับใช้ปฏิบัติงาน.
- PTG Energy Public Company Limited.
- 90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
- www.ptgenergy.co.th.
ทักษะ:
Microsoft Office, SAP
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- ควบคุม สั่งงาน วางแผนตลอดจนการติดตามกำกับงานของสำนักงานธุรการ.
- ควบคุมและติดตามงานที่เกี่ยวข้องกับ TBL ส่วนภูมิภาคให้ได้ผลตามที่ต้องการ.
- ควบคุมระบบการปฏิบัติงานกับหน่วยงานบริษัทภายในเครือฯ ที่เกี่ยวข้อง ให้เป็นไปตามกฏระเบียบของกลุ่มบริษัท.
- กำกับดูแลการการติดต่อกับหน่วยงานราชการที่เกี่ยวข้องเพื่อให้เป็นไปตามกฎระเบียบของกฎหมาย.
- ตัวชี้วัดผลงานหลัก (KPI) และน้ำหนัก (คิดเป็นร้อยละ).
- บริหาร วางแผนระบบงานทรัพย์สินและพัสดุ ยานพาหนะ ได้มาตรฐาน และปฏิบัติงานได้ถูกต้อง 40%.
- บริหาร วางแผนระบบงานสัญญาต่าง ๆ ได้มาตรฐานและปฏิบัติงานได้ถูกต้องและทันใช้งาน 15%.
- บริหาร วางแผนระบบงานพัฒนาอาคารและสิ่งแวดล้อมได้มาตรฐานและปฏิบัติงานได้ตามกำหนด 15%.
- บริหาร วางแผนระบบข้อมูลกลางและโครงการ มีมาตรฐาน ปฏิบัติงานได้ถูกต้องและเป็นปัจจุบัน 15%.
- บริหาร วางแผนระบบงานธุรการและบริการ มีระบบงานที่เป็นมาตรฐานและบริการ 15%.
- ได้ตรงตามการใช้งาน.
- Educations Background(การศึกษา) ปริญญาตรี-โท บริหารการจัดการ หรือสาขาที่เกี่ยวข้อง.
- Professional Experiences(ประสบการณ์การทำงาน).
- มีประสบการณ์การทำงานที่เกี่ยวข้องกับงานธุรการ 10 ปี ขึ้นไป.
- มีความรู้ ทักษะในการบริหารงานและจัดระบบงาน.
- มีความสามารถในการริเริ่มปรับปรุงนโยบายและแผนงาน.
- มีความสามารถในการจัดทำและวิเคราะห์ข้อมูล.
- มีทักษะในด้านคอมพิวเตอร์ เช่น การใช้โปรแกรม Microsoft Office เป็นต้น.
- มีความรู้ในการโปรแกรม SAP.
- สามารถสื่อสารภาษาอังกฤษได้ระดับดี (ฟัง พูด อ่าน เขียน).
- มีทักษะในการบริหารการเปลี่ยนแปลง (Change Management).
- ทักษะด้านมนุษยสัมพันธ์ที่จำเป็นต่อการปฏิบัติงาน.
- มีมนุษย์สัมพันธ์ที่ดี มีทัศนคติที่ดีในการบริหาร.
- มีภาวะผู้นำ.
- มีทักษะในการให้คำปรึกษา.
- มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ.
- มีทักษะในการทำงานเป็นทีม.
- มีความรับผิดชอบ มีความละเอียดรอบคอบและซื่อสัตย์.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Project Management, Industrial Design, Interior Design, Procurement, Branding
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Expanded responsibility to oversee all service center look & feel, including layout, zoning, interior design, customer flow optimization, signage, and facility readiness across Thailand and Indochina.
- New responsibility to lead renovation projects, coordinate with vendors, property team, and Suwon to ensure alignment with global CI standards.
- Drives continuous improvement by transforming operational feedback and customer pain points into upgraded enhanced service touchpoints both all online channels and serv ...
- Direct influence on NPS uplift, customer journey satisfaction, and brand consistency, supporting 2026-2027 CX strategy.
- Role and Responsibilities.
- Lead the service center environment design, ensuring consistency with Samsung CI and branding, and global retail/service guidelines.
- Plan and execute renovation, layout redesign, signage development, and facility improvements for all CS touchpoints.
- Conduct customer journey mapping, focusing on physical experience (welcome, queue, waiting, repair, payment).
- Work with Property and CS Suwon, vendors, and ASC partners to ensure cost-efficient renovation and deployment.
- Perform regular facility audits, identify gaps, and drive corrective action plans.
- Support new service model rollouts, e.g., Express Repair zone, Premium Service areas, Smart Corner.
- Review design proposals for new customer experience initiatives (e.g., Smart Queue, kiosk, digital wall, SC+ journey).
- Manage annual renovation budget, procurement, and project timelines.
- Skills and Qualifications.
- Bachelor's Degree in Industrial Design, related to Service Design, or related fields.
- 5-8 years' experience in service marketing and communication, service center design, or any store improvement projects.
- Strong skills in space planning, layout drafting, customer flow design, and project management.
- Ability to work with contractors, procurement, and cross-functional stakeholders.
- Knowledge of branding, customer touchpoint design, signage systems, and facility standards.
- Understand interior design, construction drawing, mechanical and electrical drawing, and strong presentation skills.
- Customer-centric mindset with strong attention to detail.
- Experience in multisite rollout is an advantage.
- Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Docker, DevOps
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- กำหนดมาตรฐาน กำกับดูแล และบริหารจัดการ การบริการด้านเทคโนโลยีสารสนเทศ.
- ทำหน้าที่เป็นผู้จัดการเหตุการณ์ด้านเทคโนโลยีสารสนเทศ (Incident Manager) สำหรับเหตุการณ์หลัก.
- ทำหน้าที่เป็นผู้จัดการปัญหาด้านเทคโนโลยีสารสนเทศ (Problem Manager).
- ทำหน้าที่เป็นผู้จัดการดูแล Service Level Agreement ให้เป็นไปตามตามนโยบาย.
- กำหนด KPI ที่ชัดเจนสำหรับการวัดประสิทธิภาพและเป็นแนวทางในการดำเนินงานของทีม.
- ทำงานร่วมกับทีมอื่น ๆ ที่เกี่ยวข้อง เช่น ทีมสนับสนุนผู้ใช้, ทีมพัฒนา, ทีมโครงสร้างพื้นฐาน เป็นต้น.
- มอบหมายงาน ติดตามงาน ถ่ายทอดงาน ให้ผู้ใต้บังคับบัญชา.
- สรุปงาน ประเมินประสิทธิภาพของระบบ และการบริการด้านเทคโนโลยีสารสนเทศในภาพรวม ร่วมกับผู้บังคับบัญชา.
- เสนอแนะแนวทางหรือเทคโนโลยีใหม่ ๆ ที่เหมาะสมแก่การปฎิบัติงาน.
- Educations Background(การศึกษา).
- ปริญญาตรีสาขาบริหารธุรกิจ วิทยาการคอมพิวเตอร์ คอมพิวเตอร์ธุรกิจ หรือ สาขาอื่น ๆ ที่เกี่ยวข้อง.
- Professional Experiences(ประสบการณ์การทำงาน).
- มีประสบการณ์ทำงานอย่างน้อย 8 ปี โดยมีประสบการณ์ด้านการบริการด้านเทคโนโลยีสารสนเทศ.
- มีความรู้ และทักษะในการบริหารทีมงาน.
- มีความรู้ด้านการบริการด้านเทคโนโลยีสารสนเทศ (IT Service Management).
- สามารถวิเคราะห์ แก้ปัญหาที่ซับซ้อนได้.
- มีความรู้พื้นฐานของระบบที่เกี่ยวกับกระบวนการทางธุรกิจ เช่น ระบบบัญชี, ระบบการเงิน, ภาษีอากร, ระบบงานขาย, ระบบการวางแผนการผลิต, ระบบโลจิสติก เป็นต้น.
- มีทักษะการวินิจฉัย เพื่อระบุปัญหาฮาร์ดแวร์ ซอฟต์แวร์ และเครือข่าย.
- มีความรู้ทางด้าน IT Infrastructure เช่น System, Network, Docker, VM, DevOps เป็นต้น และเข้าใจพื้นฐานการทำงานของระบบดังกล่าว.
ประสบการณ์:
3 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
- ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
- บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
- ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
- แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
- สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
- Not the right fit? Set up email alerts as new job postings become available that meet your interest!.
ทักษะ:
Telesales
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- The role will lead the orchestration of lead and customer experiences across channels, designing and optimizing customer journeys that drive engagement, conversion, retention, and long-term value. Working at the intersection of strategy, data, marketing, sales, and operations, this person will translate customer insights into scalable commercial impact and seamless customer experiences across the full lifecycle.
- Own CVM strategy, roadmap, and operating model across the customer lifecycle.
- Drive new customer growth, customer value maximization, and profitable acquisition.
- Manage the end-to-end lead journey and funnel, covering lead generation, qualification, scoring, routing, nurturing, conversion, and performance optimization.
- Design and execute multi-channel campaigns across branch, telesales, digital, Direct CRM, and partner channels.
- Develop and manage customer campaign, engagement, loyalty, retention, and rewards programs to strengthen customer relationships, increase lifetime value, and improve customer advocacy.
- Translate data, segmentation, and propensity models into actionable campaigns and personalized customer journeys.
- Track CVM performance, including leads, conversion, CAC, incremental premium, campaign ROI, retention, renewal, and customer value uplift.
- Work closely with sales, telesales, marketing, data, product, and operations teams to ensure execution at scale.
- 5-10+ years of experience in CVM, CRM, customer marketing, campaign management, growth, or commercial strategy.
- Proven experience in financial services, insurance, banking, telco, retail, or data-driven customer businesses.
- Hands-on experience managing large-scale multi-channel campaigns and lead/funnel performance.
- Strong analytical mindset with experience using customer data, segmentation, customer value measurement, and campaign performance tracking.
- Strong stakeholder management and leadership skills, with an ownership mindset and bias for measurable results.
- Strong exposure to data-driven marketing and analytics-led decision making.
ทักษะ:
Microsoft Office, Problem Solving, Recruitment, Automation, Backbone, Tableau, YouTube, SQL, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
- No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
- About Agoda.
- At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
- The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
- This role is within the.
- Partner Excellence team., which is a part of CEG's Global Service Verticals. The team focuses on driving end to end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
- This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost to serve, unlock commercial value from partner support insights.
- You will lead a high performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non technical (Operations/Support/Commercial) teams.
- Lead and Own a Portfolio of Transformational Initiatives.
- Own from end to end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
- Prioritize, plan, and drive initiatives that improve mission critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
- Ensure CEG readiness to support Agoda's new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
- Shape End to End Customer & Process Improvements.
- Continuously improve CEG end to end processes across the post booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
- Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
- Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
- Drive Commercial driven Solutions & Insights in Operations.
- Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
- Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
- Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self service, post-booking APIs).
- Lead and Develop a High Performing Team.
- Set long term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
- Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
- Provide structured feedback, mentoring, and support to enable your team's growth and to consistently raise the bar for quality and impact.
- Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
- Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans acting at all times as the ultimate owner of the portfolio's outcomes.
- Experience & Background.
- At least 8-10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
- Significant people leadership experience, including building and managing high performing teams (ideally including people managers and individual contributors).
- Proven track record of leading and influencing complex, cross functional initiatives from idea to implementation, with clear, measurable business impact.
- Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
- Technical & Analytical Skills.
- Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
- Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
- Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn).
- Exposure to AI/ML driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
- Commercial Excellence, Process, and Delivery Skills.
- Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
- Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross functional teams.
- Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost to serve.
- Leadership, Communication & Ways of Working.
- Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
- Ability to work effectively in a fast paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high velocity setting.
- A growth mindset and positive attitude: proactive, hands on, detail oriented, and with a strong sense of ownership and accountability.
- Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
- Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
- What we offer.
- Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
- Exciting, high impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
- Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
- Continuous learning and development opportunities through corporate learning programs.
- Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
- Please review our Hiring Process Guidelines before your interview click.
- here.
- to learn how interviewing at Agoda works.
- Discover more about working at Agoda.
- Agoda Careers.
- https://careersatagoda.com.
- Facebook.
- https://www.facebook.com/agodacareers/.
- LinkedIn.
- https://www.linkedin.com/company/agoda.
- YouTube.
- https://www.youtube.com/agodalife.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
- privacy policy.
- Disclaimer.
- We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Recruitment, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Develops the customer strategic business plan for his/her respective category and customers.
- Work out a joint customer business plan for his/her respective category and customers.
- Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.
- Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
- Manages customer promotion investment with the customer within budget.
- Seeking opportunity to Win at point of sales; Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity.
- Deliver OTIF for innovation and theme.
- Plan vol. forecast and CPP budget as monthly basis.
- Provide clear objectives and deliverables for the Customer supervisor / pre-order team.
- Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.
- Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.
- Data churning and analysis to provide accurate business requirements for business review presentations to customers.
- Negotiation.
- Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category.
- Manages overall levels of Customer Investments for his category.
- Monitors Customer Performance by tracking customer contribution and market share.
- Plays active ambassador role.
- Acts as active ambassador of Unilever at the customer and of the customer at Unilever.
- Participates actively to the account managers' meetings, looking at the best solution for the business.
- Bachelor's or master's degree in business administration, marketing or related field.
- Overall, Sales & Marketing experience with customer facing role at least 3 years.
- Experienced in FMCG industry is preferred.
- Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development.
- Skilled in developing and implementing customer/channel investment strategy.
- Experience in Marketing, Trade Marketing is desirable.
- Get to know our people, our culture, and your future at Unilever. Start here - ยูนิลีเวอร์ประเทศไทย | Unilever.
- Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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