เงื่อนไขการค้นหา

ทักษะ:

Mechanical Engineering, Negotiation, Recruitment, Electronics, Leadership Skill

ประเภทงาน:

งานประจำ

• You will manage the service team in key countries as assigned, and lead and/or coordinate dedicated management and staff.
• You will be responsible for managing service revenue and profitability, forecasting and monitoring service business performance.
• You will define service growth strategies for the Thailand cluster (Thailand, Myanmar & Cambodia).
• You will implement defined superior policies and guidelines, and define and ensure implementation of function specific processes, procedures, methods and/or tools.
• You will ensure the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
• You will implement workforce development measures.
• You will act as a primary escalation contact with customers and resolve issues with external and internal stakeholders.
• Customer satisfaction.
• You will supervise/conduct the negotiation of and adherence to Service Level Agreements.
• You will support in developing service leads.
• You will ensure compliance with regional laws and regulations.
• To find out more about the specific business, have a look at https://www.varian.com/.
• Minimum.
• Required Skills and Knowledge.
• You hold a bachelor's degree in Mechanical Engineering, Electronics Engineering, or a related discipline.
• You have more than 10 years of service engineering experience in the medical field.
• You possess proven business and commercial acumen to understand customer needs, identify service growth opportunities, and drive business results beyond technical maintenance.
• You have demonstrated leadership and people management skills for at least 2 years, with the ability to lead, motivate, and develop service teams.
• You are capable of data-driven decision making, using insights and service metrics to improve efficiency and customer outcomes.
• You are fluent in English and Thai, both written and spoken.
• You must already have the legal right to work in Thailand (no relocation support will be provided for this position) and are willing to travel within the region.
• Additional.
• You have experience working in a MedTech company or the broader medical device industry.
• You have solid experience in equipment maintenance service, including preventive maintenance, troubleshooting, etc.
• You have prior experience as a Technical Customer Service Manager or in a similar leadership capacity within service operations.
• You are willing to work flexible hours, including beyond the standard work week.
• You are expected to work onsite and occasionally coordinate system downtime events from offsite locations.
• We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
• How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
• To find out more about Healthineers' specific businesses, please visit our company page here.
• As an equal opportunity employer, we welcome applications from individuals with disabilities.
• Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
• Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
• To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
• The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
• Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Japanese Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Quantitative Analysis, Business Development, Project Management, Problem Solving, Leadership Skill

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Strategic thinker with strong analytical and problem-solving skills 10+ years of experience in operations, preferably in BPO/ITES industry 7+ years of people management experience, ...
• Preferred.
• Having high cultural awareness of political and social situations is a plus! Proficiency in English and Thai is highly preferred (depends on the market assignment) Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains. Streategize and execute Client/Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Quality Assurance, Assurance, Swift

ประเภทงาน:

งานประจำ

• Branch Operations Management Service Control: Monitor and manage storefront service quality to meet established standards and instantly resolve operational delays on-site. Workforce Management: Manage staff scheduling, leaves, and backup shift planning to ensure adequate floor coverage at all times. Escalation Handling: Handle and resolve complex customer complaints escalated by branch staff, collaborating with relevant teams for a swift resolution.
• Quality Assurance & Service Standards Branch Audits: Conduct on-site branch visits a ...
• Reporting & Communication Performance Reporting: Compile weekly performance and KPI reports (including CSAT and QA scores) by branch, and submit them to the CS Manager. Incident Reporting: Participate in cross-functional team syncs and immediately report emergencies or severe customer complaints to the CS Manager.
• Experience: Minimum 2-3 years of experience in Retail, Counter Service, or Front-end Customer Service. Team Management: Prior experience in managing multi-location teams or a branch network is highly preferred. Communication Skills: Excellent face-to-face communication skills with a proven professional track record of handling difficult customers. Mobility: Ability to travel to various branch locations as scheduled. Personal Attributes: Detail-oriented, strong observational skills, and the ability to multitask effectively under pressure. Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7 Benefits of working with us: TOEIC language allowance Annual Leave Performance bonuses Health insurance Company holidays Free parking Quarterly parties and career growth opportunities If you have any questions or need further information, please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Microsoft Office, Accounting, Data Entry, Leadership Skill, Teamwork

ประเภทงาน:

งานประจำ

• Customer Service Management.
• Lead and manage the Sea Freight Import Customer Service Team.
• Ensure timely and professional responses to customer inquiries, requests, and complaints.
• Build and maintain strong relationships with key customers.
• Monitor customer satisfaction and implement improvements where required.
• Act as the escalation point for critical customer and shipment issues.
• Ensure customers receive accurate and timely shipment updates.
• Import Shipment Management.
• Oversee the end-to-end customer service process for sea freight import shipments.
• Monitor shipment status from pre-arrival through delivery.
• Coordinate with Shipping Team, Overseas Agents, Customs Brokers, Transport Providers, Warehouses, and internal operations teams.
• Ensure accurate handling of Arrival Notices, Bills of Lading, Delivery Orders, and other import documentation.
• Monitor vessel schedules, transshipment, delays, container availability, and delivery arrangements.
• Ensure timely follow-up on customs clearance and cargo delivery.
• Team Leadership.
• Supervise, coach, and develop Customer Service Staffs.
• Allocate workloads and monitor individual and team performance.
• Establish KPIs, service standards, and performance targets.
• Conduct regular team meetings and performance reviews.
• Identify training needs and provide coaching to improve team capability.
• Performance Management System (Balance People and Performance).
• Promote teamwork and effective communication between Customer Service and Operations.
• Operational Control & Process Improvement.
• Monitor daily import shipment activities and ensure compliance with company procedures.
• Identify service failures, operational risks, and recurring issues.
• Develop and implement corrective and preventive actions.
• Improve processes to increase efficiency, reduce errors, and improve customer experience.
• Monitor and control operational costs related to customer service activities.
• Ensure accurate and timely data entry into the company's systems.
• Documentation & Compliance.
• Ensure import documentation is complete, accurate, and submitted within required deadlines.
• Monitor compliance with customs, shipping line, company, and regulatory requirements.
• Ensure proper handling of documentation discrepancies and shipment exceptions.
• Maintain accurate records and support internal and external audits when required.
• Coordination & Communication.
• Work closely with Sales Teams to support customer requirements.
• Coordinate with overseas offices and agents regarding shipment instructions and exceptions.
• Liaise with Finance regarding billing, credit issues, outstanding charges, and customer accounting matters.
• Coordinate with Operations and Transport teams to ensure smooth cargo delivery.
• Provide management with regular reports on shipment status, customer issues, KPIs, and service performance.
• 5-8 years of experience in Freight Forwarding/Logistics, with strong experience in Sea Freight Import.
• Previous experience of managing or supervising a Customer Service Team.
• Good knowledge of import procedures, shipping documentation, customs clearance, and international freight processes.
• Experience working with shipping lines, overseas agents, customs brokers, and transport providers.
• Strong customer relationship management and problem-solving skills.
• Good command of English and local language, both written and spoken.
• Proficiency in Microsoft Office and logistics/freight forwarding systems.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Microsoft Office, Recruitment, Mandarin, English

ประเภทงาน:

งานประจำ

• Customer Service.
• Serve as the primary point of contact for Chinese corporate clients, providing guidance on account opening requirements, procedures, conditions, and supporting documentation.
• Review and verify the completeness and accuracy of client documentation and follow up on any outstanding requirements.
• Coordinate appointments and oversee the end-to-end corporate account opening process to ensure efficiency, accuracy, and compliance.
• Process requests related to amendments, updates, and maintenance of corporate customer information, ensuring records remain accurate and up to date.
• Provide consultation, assistance, issue resolution, and coordination with relevant stakeholders to deliver service excellence and enhance customer satisfaction.2. Operations.
• Execute and verify transactions related to account opening and customer servicing within assigned authorities and responsibilities.
• Schedule appointments, prepare and update customer information, and review account opening and business-related documents to ensure completeness, accuracy, and compliance with bank standards.
• Coordinate with internal and external stakeholders to ensure smooth and efficient operational processes.
• Perform duties in compliance with applicable laws, regulatory requirements, bank policies, and operating procedures.
• Prepare, maintain, and securely retain reports, records, and documentation related to assigned responsibilities, ensuring completeness and accuracy.3. Sales and Business Development.
• Introduce and recommend suitable banking products and services to Chinese corporate clients, including conducting cross-selling conversations for products such as Foreign Exchange (FX), Hedging Solutions, Global Markets Solutions, and Workforce Solutions.
• Develop and maintain strong client relationships while identifying and referring business opportunities to relevant business units to support the bank's growth objectives.
• Education / Experience.
• Bachelor's degree or higher in Business Administration, Economics, Marketing, Finance, Banking, Management, or a related field.
• Minimum 3-5 years of experience in customer service, business relationship management, and financial product advisory within the banking or financial services industry.
• Experience in communicating, servicing, and managing relationships with Chinese customers.Knowledge and Skills (Literacy / Technical Skills / Soft Skills).
• Proficient in Mandarin Chinese, with strong listening, speaking, reading, and writing skills (HSK Level 4 or above, or equivalent).
• Good command of English, both written and spoken.
• Strong customer service, relationship management, and financial product presentation skills.
• Excellent communication, coordination, and problem-solving abilities to facilitate customer needs and deliver a positive customer experience.
• Knowledge of banking products and services, including individual and corporate account opening processes, as well as relevant legal, regulatory, and compliance requirements. Professional licenses or certifications will be an advantage.
• Proficient in computer applications, Microsoft Office programs, and relevant operational systems.
• Strong understanding of banking regulations and compliance standards, with the ability to perform duties in accordance with regulatory requirements.
• Able and willing to travel and perform duties outside the office when required.
• The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Work Well Under Pressure, Meet Deadlines, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Supervising and coordinating the daily activities of the warehouse customer service team.
• Providing leadership, coaching and mentoring to team members to drive high performance.
• Handling customer inquiries and resolving any issues or concerns in a timely manner.
• Monitoring warehouse operations and inventory management to identify and address any bottlenecks or inefficiencies.
• Collaborating with other departments to ensure seamless coordination and communication.
• Maintaining accurate records and generating reports to track key performance metrics.
• Implementing and enforcing safety protocols and procedures within the warehouse.
• What we're looking for.
• Proven track record of at least 3 years in a customer service or supervisory role within the warehousing, storage and distribution industry.
• Strong understanding of warehouse operations, inventory management and customer service best practices.
• Excellent communication and interpersonal skills to effectively liaise with customers and lead a team.
• Proficiency in Thai and English, both written and verbal.
• Problem-solving and decision-making abilities to handle challenges efficiently.
• Ability to work well under pressure and meet deadlines.
• Familiarity with relevant industry regulations and compliance requirements.
• What we offer.
• At CEVA Logistics (Thailand) Ltd., we are committed to providing our employees with a rewarding and supportive work environment. As a Warehouse Customer Service Supervisor, you can look forward to competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We also prioritise work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.
• About us.
• CEVA Logistics (Thailand) Ltd. is a leading global logistics provider, offering a wide range of supply chain solutions to businesses across various industries. With a strong presence in over 160 countries, we are dedicated to delivering innovative and efficient logistics services that help our clients achieve their business objectives. Our commitment to excellence, customer service, and sustainable practices has made us a trusted partner for many organisations around the world.
• If you're passionate about the warehousing and logistics industry and excited to contribute to the success of a dynamic global organisation, we encourage you to apply for this Warehouse Customer Service Supervisor role at CEVA Logistics (Thailand) Ltd. today.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Negotiation, Assurance

ประเภทงาน:

งานประจำ

• Overseeing or reviewing, completing and processing various degrees of documents and database regarding quoting, tracking, tracing, delivery and billing of products and services to customers.
• Providing basic to more specialized analysis of customer service operations, such as success rates, problem resolution, resource requirements, billing and related areas.
• Establishing effective relations with internal and external customers to identify op ...
• Providing feedback and guidance, responding to customer inquiries regarding procedures, details/specifications in relation to shipments, invoices, ensuring the appropriate fees applies, payments and assisting in the resolution of problems; assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzing and reviewing operations, results, feedback and related customer service information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and KPIs/operational reviews; works with teams to resolve discrepancies.
• Assisting with developing customer service or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interpreting and applying department policies and procedures and assists with applicable laws, rules, and regulations; ensures process and operations compliance and receives guidance within these areas as needed.
• WHAT ARE WE LOOKING FOR?.
• College, professional or university degree in supply chain, business administration or related functional area or equivalent education and experience is often accepted.
• At least five years of experience in air/ocean processes including experience with specialized or technical programs or operations.
• General to advanced professional knowledge of customer service in the industry.
• Understanding, interpreting and applying department policies and procedures and laws, rules, and regulations within customer service area.
• If applicable, supervising, evaluating and making recommendations regarding staff.
• Reviewing, completing, developing and analyzing information.
• Serving as a team member and the development and management of projects.
• Excellent relationship, consulting and negotiation skills.
• Close coordination with customers' management local and oversea team.
• Communicating with internal regional team.
• Operating in a both a team and individual contributor environment.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER?.
• With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard wok and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW.
• We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
• CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Current Service Contracts & Projects.
• Manage and optimize existing maintenance service contracts to ensure operational excellence and client satisfaction.
• Identify and address gaps in service delivery to strengthen overall maintenance operations.
• Streamline processes and workflows to reduce operational costs and improve efficiency of maintenance service delivery.
• Identify and pursue upsell opportunities for additional services or expanded contract scopes within current client accounts.
• Ensure adherence to service level agreements (SLAs) and maintenance KPIs.
• Upcoming Service Contracts & Projects.
• Lead the sales cycle for new maintenance service contracts, from lead generation to closing.
• Manage and mentor the sales team to consistently achieve and exceed sales targets for new service agreements.
• Develop and implement new service delivery models and solutions tailored to client needs within the maintenance sector.
• Define and set up new maintenance projects/contracts, ensuring seamless handovers to the Operations and Service Delivery teams.
• Oversee the Project Coordinator team to ensure effective client communication, project progress, and the achievement of maintenance KPIs in collaboration with the Operations team.
• Review tender documents, technical specifications, and client requirements for new maintenance bids.
• Develop detailed proposals and cost estimates for new service contracts.
• Future Growth & Strategic Planning.
• Conduct market research to identify and explore new market segments and expansion opportunities within the maintenance service industry.
• Strategize and execute initiatives to increase client retention and recurring revenue.
• Research and propose new business models and service offerings to adapt to evolving industry trends and technological advancements (e.g., predictive maintenance, IoT integration).
• Analyze competitor offerings to identify areas of strategic advantage.
• Build and maintain strong, long-term relationships with key clients and industry stakeholders.
• Partnership Development & Management.
• Identify, evaluate, and establish strategic partnerships that align with company goals and expand our service offerings or market reach (e.g., technology providers, complementary service companies, distribution channels).
• Develop and negotiate partnership agreements, ensuring mutually beneficial terms.
• Manage and nurture relationships with existing partners, ensuring ongoing collaboration and maximizing value from these alliances.
• Collaborate with internal teams (Sales, Operations, Marketing) to integrate partner solutions and ensure seamless execution of joint initiatives.
• Monitor and analyze partnership performance, identifying opportunities for optimization and growth.
• Proven experience in business development, sales, or project management within the maintenance service industry (e.g., facility maintenance, industrial maintenance, technical services).
• Demonstrated understanding of service contracts, SLAs, and recurring revenue models.
• Experience in identifying, developing, and managing strategic partnerships is highly desirable.
• Ability to work effectively under pressure and meet ambitious sales and project deadlines.
• Strong sense of responsibility and ownership for project success and client satisfaction.
• Excellent communication, negotiation, and interpersonal skills.
• Fluent in English.

ทักษะ:

Public Relations, Industry trends, Purchasing, Leadership Skill, Budgeting

ประเภทงาน:

งานประจำ

• Train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors to ensure that established cultural and core standards are met.
• Maintains a working knowledge of food, wines, spirits, cocktails.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and beverage list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• The ability to drive the departmental goals.
• Take an active role to meet the financial goals of the restaurant to meet the financial goals.
• Maintain knowledge of competition and industry trends.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Oversee the schedule to ensure proper coverage for operations.
• Control and manage of OE inventories, breakages, requisitions.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• What You Will Bring.
• We are looking for individuals who have a solid knowledge of operating a pool & beach / restaurant. The candidates must have good business acumen, a strong work ethic and people-management and facilitation skills. In addition, the candidate must have strong leadership and interpersonal skills, are able to priorities and adapt to the changing needs of the operation.
• Ideally have a diploma / degree in hospitality or a vocational training in food & beverage.
• Minimum of one or two years' experience working in a managerial capacity, experience in restaurant hotel operations or other luxury environment.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
• What to expect: You will.
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ทักษะ:

Architecture

ประเภทงาน:

งานประจำ

• IT Infrastructure, Architecture & Design: Maintain and support core infrastructure including servers, virtualization, storage, LAN/WAN, firewalls, switches, wireless networks, internet connectivity and related monitoring tools. Review and understand the overall IT design of corporate and hotel environments, including network topology, VLAN segmentation, server and IT room design, system dependencies, connectivity and integration requirements. Assist in identifying design weaknesses and recommend practical improvements aligned with Corporate IT standards.
• Hotel IT Support & Project Coordination: Provide infrastructure support to existing hotel properties and participate in IT planning for new openings, renovations and major technology projects. Coordinate with hotel IT teams, project stakeholders, vendors and system providers to ensure infrastructure, server rooms, network services, interfaces and operational systems are correctly planned, installed, tested and ready for operation. Act as the corporate point of technical direction for property-level IT staff, ensuring consistent adherence to Corporate IT standards, policies and best practices across all properties, and support technical handover and documentation.
• Service Support - Tier 1 & Tier 2: Provide Tier 1 and Tier 2 service support for corporate users and hotel IT teams. Tier 1 responsibilities include initial diagnosis and resolution of end-user, hardware, Microsoft 365, account, endpoint, printing and connectivity issues. Tier 2 responsibilities include deeper troubleshooting of Windows, network, server, Wi-Fi, VPN, access, system integration and recurring technical issues. Escalate unresolved or specialist issues to senior IT personnel, system owners or external vendors, while tracking progress through to closure and documenting known solutions.
• ITGC Review, Audit & Compliance Support: Support periodic IT General Controls (ITGC) reviews and internal or external IT audits across corporate and hotel environments. Review evidence and operating practices relating to user access, privileged access, password controls, change management, backup and recovery, patching, antivirus/endpoint protection, logging, asset management and other assigned controls. Assist property IT teams in preparing audit evidence, identifying gaps, following up remediation actions and maintaining updated control documentation. The role should be able to understand control design and evaluate whether day-to-day IT practices are operating as intended.
• IT Security & Vulnerability Support: Assist in implementing and maintaining essential security controls including endpoint protection, patch management, secure Wi-Fi, firewall rules, access control and network segmentation. Coordinate with outsourced cybersecurity providers on security alerts, vulnerability assessments, hardening activities and incident response. Support the tracking of remediation actions and raise security or operational risks to Corporate IT when identified.
• Availability, Backup, BCP & DRP: Monitor system availability and infrastructure health, verify backup completion and support periodic recovery testing. Assist with the implementation, maintenance and testing of Business Continuity Plans (BCP), Disaster Recovery Plans (DRP) and technology downtime procedures to improve service resilience across supported locations.
• Documentation, Asset & Vendor Management: Maintain accurate network diagrams, infrastructure records, system inventories, asset information, configuration documentation, support procedures and audit evidence. Coordinate with outsourced IT providers and technology vendors for maintenance, troubleshooting, support cases and project delivery, and ensure issues are followed through within agreed service expectations.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• มีประสบการณ์ระดับผู้จัดการภาคในธุรกิจ ค้าปลีก ร้านอาหาร ปั๊มน้ำมัน หรือธุรกิจที่เกี่ยวข้อง 5 ปีขึ้นไป.
• จบการศึกษาระดับปริญญาตรีขึ้นไป.
• มีความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ในการบริหารงานขาย.
• มีทักษะในการบริหารความสัมพันธ์ลูกค้า.
• มีทักษะการเจรจาต่อรอง โน้มน้าว.
• มีทักษะการสื่อสารและประสานงาน.
• มีทักษะในการแก้ไขปัญหาและตัดสินใจ.
• มีทักษะในการคิดวิเคราะห์.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.
• มีใบขับขี่และมีรถยนต์สำหรับใช้ปฏิบัติงาน.
• PTG Energy Public Company Limited.
• 90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
• Huaykwang, Bangkok 10310 Tel: 02--------7, 02-168-3388 ต่อ 746.
• www.ptgenergy.co.th.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Leadership Skill, Teamwork, English

ประเภทงาน:

งานประจำ

• Bachelor's Degree in Aeronautical Engineering or a related field.
• Minimum 8 years of experience in aircraft and/or engine maintenance, with proven experience in technical services, airworthiness management, or engineering functions.
• Strong knowledge of aviation regulations and continuing airworthiness requirements.
• Good command of English, with a minimum TOEIC score of 650.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
• Excellent leadership, communication, and people management skills.
• Strong teamwork and stakeholder management capabilities.
• Proactive, self-motivated, and results-oriented with a continuous improvement mindset.
• UNDER AOC APPROVAL.
• Ensuring that procedures in the GMM, RSQM, SOP and IOSA standards are complied with.
• Review and disseminate the engineering requirements necessary for maintaining aircraft in continuous airworthy condition.
• Review and disseminate the engineering documentation to authorize repairs and modifications necessitated by regulatory, safety, or economic reasons.
• Direct liaison with Aircraft Manufacturer/TC Holder and original equipment manufacturer (OEM) to ensure that engineering meets or surpasses regulatory requirements.
• Obtain and disseminate the CAAT Engineering approval (if applicable) of engineering documentation which includes the maintenance of equipment procedures for repair or overhaul carried out internally.
• Review and disseminate information contained in the airframe and component Service Bulletins and Service Letters.
• Keeping management informed of changes in regulatory requirements and impact of such changes on Company cost, policies, and procedures.
• Maintain and/or develop line of communication with other operators and manufacturers to maintain knowledge of current engineering practice.
• Estimating costs which relate to fleet warranty claim.
• Revision of Official Technical manuals contained in Engineering Section office.
• Review all incoming Emergency Airworthiness Directives, Airworthiness Directives, Mandatory Service Bulletins, Alert Service Bulletins, recommendations and other special inspections and ensuring of accomplishment within required time period.
• Ensure that Engineering communicate, and when appropriate, support other divisions and departments.
• Managing safety and security risks and making final decision regarding risk tolerability with respect to safety and/or security of Engineering Section.
• Draft and periodic revise of.
• and SOP for engineering functions.
• Responsible for implementation of safety policy and human factor issues.
• Responding to quality and safety deficiencies in the area of activities for which he is responsible, which arise from independent quality audits and ensuring that all corrective actions resulting from quality audits are completed within time frame.
• UNDER TCAR 8 PART 145 APPROVAL.
• Ensuring that procedures in the MOE, SOP and IOSA standards are complied with.
• Reviewing and disseminating the engineering requirements necessary for maintaining aircraft in a continuous airworthy condition.
• Reviewing and disseminating the engineering documentation to authorize repairs and modifications necessitated by regulatory, safety or economic reasons.
• Direct liaison with Aircraft Manufactures/TC Holder and original equipment manufacturer (OEM) to ensure that engineering meets or surpasses regulatory requirements.
• Obtaining and disseminating the CAAT Engineering approval (if applicable) of engineering documentation which includes the maintenance of equipment procedures for repair or overhaul carried out internally.
• Reviewing and disseminating information contained in the airframe and components Service Bulletins, and Service Letters.
• Keeping management informed of changes in regulatory requirements and the impact of such changes on Company costs, policies and procedures.
• Maintaining and/or developing lines of communication with other operators and manufacturers to maintain knowledge of current engineering practice.
• Revision of all Official Technical manuals contained in the Engineering Division office.
• Reviewing all incoming Emergency Airworthiness Directive, Airworthiness Directives, Mandatory Service Bulletins, Alert Service Bulletins, recommendations and other special inspections and ensuring that all affectivities Airworthiness Directives, Mandatory Service Bulletins, Alert Service Bulletins and other special inspections are accomplished within the required time period.
• Managing safety and security risks and making final decision regarding risk tolerability with respect to safety and/or security of Engineering Section.
• Drafting and periodic revision of job specifications and SOP for engineering function.
• Responsible for implementation of safety policy and human factor issues.
• Responding to quality and safety deficiencies in the area of activities for which he is responsible, which arise from independent quality audits and ensuring that all corrective actions resulting from quality audits are completed within the time frame.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Accounting, Leadership Skill, Teamwork, Thai

ประเภทงาน:

งานประจำ

• Business Development: Drive sustainable business growth by building trusted C suite relationships and originating high value advisory engagements.
• Engagement Leadership: Lead complex Financial Advisory engagements with excellence, ensuring timely delivery, quality, and commercial impact.
• People Leadership & Succession Building: Develop and inspire high performing teams through strong leadership, coaching, and a culture of continuous growth.
• Thought Leadership & Brand Authority: Serve as a trusted subject matter expert, shaping insights and perspectives that guide clients' strategic decisions.
• Direct Experience in Transaction Service engagements including financial due diligence, and/or valuation assignments.
• Oversee financial due diligence, valuation analysis, transaction documentation processes, preparation of completion accounts etc.
• Proven business development skills;.
• Excellent written and verbal communication skills including technical and business writing, report preparation, documentation and presentation skills;.
• Ability to present recommendations to technical and non-technical audiences;.
• Proven ability to interact with clients, outside legal counsel and staff of various levels;.
• Requires a high level of maturity, professionalism, initiative, integrity and confidentiality;.
• Sound knowledge of accounting principles and banking practices.
• Bachelor's degree in finance, Accounting, Economics, or a related field; Master's degree or MBA preferred.
• Minimum 8 - 12 years of experience in top tier advisory /Big4 firms.
• Professional certifications (CPA, CA, CFA, or equivalent) demonstrating technical credibility will be an added advantage.
• Experience working with multinational clients and cross-border transactions.
• Strong network within the corporate and investment community is preferred.
• Proficiency in Thai, with strong verbal and written communication skills.
• GrowBelongImpact.

ทักษะ:

Accounting, Assurance, Teamwork, English, Thai

ประเภทงาน:

งานประจำ

• Performing financial due diligence and leading engagements which are complex and Forvis Mazars' client critical.
• Analyzing financial/operational results of companies/targets by reviewing their accounting records and conducting interviews with management.
• Identifying historical financial trends, quality of earnings, financial performance, and potential risks.
• Preparing Pro-forma financial information.
• Performing research on industry and organization, if necessary.
• Executing projects by performing fieldwork, facing clients and target companies.
• Coach and mentor staff through on the job training and formal learning events.
• Bachelor's and/or Masters' degree in finance, accountancy/accounting, or economics.
• Possessing a CPA, CFA, ACCA, or MBA would be a plus.
• For Assistant Manager: 3-5 years' experience in Financial Due Diligence, financial advisory, and/or Audit & Assurance with global accounting firm.
• For Manager: 5-6 years' experience in Financial Due Diligence, financial advisory,.
• Excellent verbal and written Thai and English communication skills.
• Strong commitment to professional and client service excellence.
• GrowBelongImpact.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Industrial Engineering, Mechanical Engineering

ประเภทงาน:

งานประจำ

• Kia Sales (Thailand) Co., Ltd. is seeking a highly driven and customer-focused Service Operations Manager to support dealer service operations, workshop effectiveness, aftersales operational readiness, and customer ownership experience across assigned dealer networks.
• This role acts as the operational field owner responsible for strengthening dealer service standards, operational discipline, service readiness, workshop effectiveness, and dealer performance to ensure consistent service delivery and premium customer e ...
• The ideal candidate is operationally strong, customer-centric, proactive, and comfortable working cross-functionally in a fast-moving automotive environment.
• Act as field operational coach to assigned dealers to strengthen service operations, workshop effectiveness, and aftersales operational standards.
• Monitor dealer service performance, workshop operations, service process compliance, and operational readiness.
• Conduct dealer site visits, operational reviews, and field support to identify operational gaps and improvement opportunities.
• Support dealer capability development to enhance service quality and customer experience.
• Monitor dealer KPIs, operational performance, workshop utilization, and field concerns and recommend corrective actions.
• Support new model/service readiness activities including workshop readiness, diagnostics, service processes, and operational preparedness.
• Coordinate with technical, parts & warranty, customer experience, and relevant stakeholders to support service continuity and issue resolution.
• Drive continuous improvement initiatives to strengthen dealer service standards and premium ownership experience.
• Bachelor's degree or above in Mechanical Engineering, Automotive Engineering, Industrial Engineering, Business Administration, or related field.
• Minimum 5 years of experience in automotive aftersales, dealer operations, workshop operations, service field operations, or related automotive service environment.
• Experience in dealer management, service operations, workshop governance, or aftersales field support preferred.
• Strong business acumen and customer-centric mindset.
• Strong communication, coordination, and stakeholder management skills.
• Ability to work in a dynamic and fast-paced environment.
• Strong computer literacy in Excel, PowerPoint, and reporting tools.

ทักษะ:

Analytical Thinking, Problem Solving, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to i ...
• People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams - you must provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
• Operational excellence: As a Assistant Service Manager, you must understand and own every aspect of your service center's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
• Financials: Service Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.
• Our Assistant Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. Technical acumen is required - you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. Attitude and approach is everything.
• Bachelor's degree or equivalent experience.
• Experience leading teams and managing a diverse group of.
• roles and responsibilities.
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred.
• Proven strong aftersales experience in the automotive industry (OEM preferred), with a track record of driving service revenue, customer retention, and CSI scores would be an advantage.
• Experience running complex processes.
• Be a leader and a team-player.
• Take ownership, and create a culture of accountability.
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
• Be self-aware, flexible and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your customers and your team. Your success depends on theirs.
• Be authentic, be real!.
• Must be fluent in Thai and English.
• Valid driver's license required.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Development, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Serve as the senior technical escalation authority across the region, providing high-level expertise and resolution for complex product, installation, and quality-related issues.
• Oversee the end-to-end after-sales service lifecycle, encompassing troubleshooting, on-site field support, and comprehensive management of both in-warranty and out-of-warranty claims.
• Partner closely with Global TQM and plant QA teams to drive rigorous root-cause anal ...
• Leverage CRM platforms to systematically document, track, and analyze all service cases and quality complaints, building a robust data-driven knowledge base to inform strategic product and process enhancements.
• Stakeholder Training & Knowledge Enablement.
• Design and deliver standardized technical training programs for external partners, including distributors, developers, retailers, and on-site installers, as well as internal cross-functional teams.
• Develop and maintain comprehensive technical documentation, troubleshooting guides, and FAQs to optimize resolution efficiency.
• Act as a technical consultant to Sales and Customer Service teams, empowering them to effectively address client inquiries.
• Process Optimization & Commercial Support.
• Standardize service workflows and SOPs, ensuring alignment with ISO standards and Group-level policies.
• Support local business development and market strategy execution by co-developing tailored after-sales and technical service frameworks with local distributors, channel partners, and key accounts.
• Foster cross-functional collaboration with Sales, Supply Chain, Cutstomer Service & TQM and Product Development, while relaying market intelligence to global headquarters.
• Lead, mentor, and develop the regional Technical Service team, setting clear KPIs and fostering a high-performance culture.
• Education & Experience.
• Bachelor's degree or above in Engineering, Mechanics, or a related technical discipline.
• Minimum 5 years of progressive experience in Technical Service, After-Sales, or Quality functions, with at least 2 years in a managerial capacity overseeing multi-cultural teams.
• Proven track record in managing cross-regional operations within the APAC landscape.
• Technical Expertise.
• Deep domain knowledge of bathroom systems, plumbing, piping, sewerage, and septic systems.
• Extensive familiarity with diverse product portfolios, including Ceramics, Wellness products, Faucets/Taps, and Smart Toilet technologies.
• Solid understanding of Total Quality Management (TQM) frameworks, complaint handling procedures, and continuous improvement methodologies.
• Core Competencies & Soft Skills.
• Executive-level proficiency in English (both written and verbal), with the ability to articulate complex technical concepts to senior leadership and diverse audiences.
• Exceptional communication and stakeholder management skills - adept at bridging technical discussions with commercial teams and building strong relationships with local partners, developers, and retailers.
• Strategic thinker with a pragmatic, solution-oriented mindset and robust analytical capabilities.
• Customer-obsessed approach, committed to delivering world-class service experiences.
• High mobility with a willingness to travel extensively across the Rest of Asia region.
• Think outside the box with us!.