เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Development, Leadership Skill, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Serve as the senior technical escalation authority across the region, providing high-level expertise and resolution for complex product, installation, and quality-related issues.
• Oversee the end-to-end after-sales service lifecycle, encompassing troubleshooting, on-site field support, and comprehensive management of both in-warranty and out-of-warranty claims.
• Partner closely with Global TQM and plant QA teams to drive rigorous root-cause anal ...
• Leverage CRM platforms to systematically document, track, and analyze all service cases and quality complaints, building a robust data-driven knowledge base to inform strategic product and process enhancements.
• Stakeholder Training & Knowledge Enablement.
• Design and deliver standardized technical training programs for external partners, including distributors, developers, retailers, and on-site installers, as well as internal cross-functional teams.
• Develop and maintain comprehensive technical documentation, troubleshooting guides, and FAQs to optimize resolution efficiency.
• Act as a technical consultant to Sales and Customer Service teams, empowering them to effectively address client inquiries.
• Process Optimization & Commercial Support.
• Standardize service workflows and SOPs, ensuring alignment with ISO standards and Group-level policies.
• Support local business development and market strategy execution by co-developing tailored after-sales and technical service frameworks with local distributors, channel partners, and key accounts.
• Foster cross-functional collaboration with Sales, Supply Chain, Cutstomer Service & TQM and Product Development, while relaying market intelligence to global headquarters.
• Lead, mentor, and develop the regional Technical Service team, setting clear KPIs and fostering a high-performance culture.
• Education & Experience.
• Bachelor's degree or above in Engineering, Mechanics, or a related technical discipline.
• Minimum 5 years of progressive experience in Technical Service, After-Sales, or Quality functions, with at least 2 years in a managerial capacity overseeing multi-cultural teams.
• Proven track record in managing cross-regional operations within the APAC landscape.
• Technical Expertise.
• Deep domain knowledge of bathroom systems, plumbing, piping, sewerage, and septic systems.
• Extensive familiarity with diverse product portfolios, including Ceramics, Wellness products, Faucets/Taps, and Smart Toilet technologies.
• Solid understanding of Total Quality Management (TQM) frameworks, complaint handling procedures, and continuous improvement methodologies.
• Core Competencies & Soft Skills.
• Executive-level proficiency in English (both written and verbal), with the ability to articulate complex technical concepts to senior leadership and diverse audiences.
• Exceptional communication and stakeholder management skills - adept at bridging technical discussions with commercial teams and building strong relationships with local partners, developers, and retailers.
• Strategic thinker with a pragmatic, solution-oriented mindset and robust analytical capabilities.
• Customer-obsessed approach, committed to delivering world-class service experiences.
• High mobility with a willingness to travel extensively across the Rest of Asia region.
• Think outside the box with us!.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, Vietnamese, English

ประเภทงาน:

งานประจำ

• Cascade department priorities into a practical team roadmap; keep daily operations stable while leading change.
• Own SLA, shrinkage, and Closure performance for your language; spot risk early and drive recovery with clear owners and timelines.
• Surface trade-offs and recommend strategic decisions based on your own analysis of your scope.
• People leadership.
• Coach and performance-manage Team Managers: rigorous 1:1s, inspire & develop through coaching, succession and IDPs, and have honest conversations when needed.
• Hire and retain strong talent; build a bench so the operation is resilient.
• Connect with your teams: monthly agent connects, skip-levels, and at least one immersion session per quarter.
• Shape a culture of ownership, feedback, and Agoda values; run recognition that reinforces the right behaviors.
• Data-led improvement.
• Use customer, agent, and ops data to find patterns, size opportunities, and turn hypotheses into stakeholder-ready recommendations.
• Surface meaningful improvement opportunities to leadership and follow through to impact.
• Customer and partner focus.
• Own CSAT and CX outcomes for your language.
• Identify recurring pain points, carry the voice of your customers across the organization, partner with stakeholders to find & implement solutions.
• Experience and requirements.
• Must-have.
• 5-7 years professional experience, including experience leading managers and medium-sized teams (>75 FTE).
• Proven track record of performance management, coaching, and lifting team results through others.
• Strong analytical and process-improvement skills; comfortable with KPI scorecards and action planning.
• Excellent written and spoken English; native Vietnamese strongly preferred.
• Experience leading through change (tech, process, or org).
• Nice-to-have.
• Contact center / BPO / e-commerce / travel industry experience.
• Project or quality certifications (e.g. PMP, Six Sigma, COPC).
• Experience in a multi-site or regional operations environment.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Risk Management, Recruitment, Leadership Skill, Tableau, YouTube

ประเภทงาน:

งานประจำ

• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• Location: We welcome applications from Kuala Lumpur & Bangkok locations only.
• Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Network Administration, Windows Server, Architecture, SUN

ประเภทงาน:

งานประจำ

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.
• 3-5 years of experience in IT infrastructure, network administration, system support or service support roles, ideally including exposure to multi-site or multi-property environments.
• Practical experience providing Tier 1 and Tier 2 technical support, including structured troubleshooting, escalation and follow-up.
• Good understanding of IT infrastructure design, including network topology, VLANs, firewalls, switching, Wi-Fi, servers, virtualization, storage and internet connectivity.
• Proficiency in Microsoft 365, Windows Server, endpoint administration and LAN/WAN troubleshooting.
• Working knowledge of IT General Controls (ITGC), IT audit evidence and common control areas such as access management, change management, backup, patching, logging and asset management.
• Familiarity with information security practices and frameworks such as CIS Controls, NIST Cybersecurity Framework or equivalent.
• Experience with backup solutions and practical understanding of BCP, DRP and recovery testing.
• Ability to read and maintain technical documentation, network diagrams, asset records and operational checklists.
• Experience coordinating with outsourced IT, cybersecurity providers and technology vendors.
• Relevant certifications are an advantage, such as ITIL Foundation, CompTIA Network+/Security+, Microsoft Certified: Windows Server, or equivalent vendor certifications.
• Willingness to provide after-hours / on-call support for critical incidents and to travel to hotel properties as needed for projects, openings and renovations.
• Hospitality industry experience and understanding of hotel IT environments are strongly preferred.
• Good communication, documentation and coordination skills, with the ability to work with both technical teams and hotel operations, and to provide clear technical directions to property-based IT staff who do not report on this role directly.
• Please input your information.
• Job title:*.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Microsoft Office, Recruitment, Mandarin, English

ประเภทงาน:

งานประจำ

• Customer Service.
• Serve as the primary point of contact for Chinese corporate clients, providing guidance on account opening requirements, procedures, conditions, and supporting documentation.
• Review and verify the completeness and accuracy of client documentation and follow up on any outstanding requirements.
• Coordinate appointments and oversee the end-to-end corporate account opening process to ensure efficiency, accuracy, and compliance.
• Process requests related to amendments, updates, and maintenance of corporate customer information, ensuring records remain accurate and up to date.
• Provide consultation, assistance, issue resolution, and coordination with relevant stakeholders to deliver service excellence and enhance customer satisfaction.2. Operations.
• Execute and verify transactions related to account opening and customer servicing within assigned authorities and responsibilities.
• Schedule appointments, prepare and update customer information, and review account opening and business-related documents to ensure completeness, accuracy, and compliance with bank standards.
• Coordinate with internal and external stakeholders to ensure smooth and efficient operational processes.
• Perform duties in compliance with applicable laws, regulatory requirements, bank policies, and operating procedures.
• Prepare, maintain, and securely retain reports, records, and documentation related to assigned responsibilities, ensuring completeness and accuracy.3. Sales and Business Development.
• Introduce and recommend suitable banking products and services to Chinese corporate clients, including conducting cross-selling conversations for products such as Foreign Exchange (FX), Hedging Solutions, Global Markets Solutions, and Workforce Solutions.
• Develop and maintain strong client relationships while identifying and referring business opportunities to relevant business units to support the bank's growth objectives.
• Education / Experience.
• Bachelor's degree or higher in Business Administration, Economics, Marketing, Finance, Banking, Management, or a related field.
• Minimum 3-5 years of experience in customer service, business relationship management, and financial product advisory within the banking or financial services industry.
• Experience in communicating, servicing, and managing relationships with Chinese customers.Knowledge and Skills (Literacy / Technical Skills / Soft Skills).
• Proficient in Mandarin Chinese, with strong listening, speaking, reading, and writing skills (HSK Level 4 or above, or equivalent).
• Good command of English, both written and spoken.
• Strong customer service, relationship management, and financial product presentation skills.
• Excellent communication, coordination, and problem-solving abilities to facilitate customer needs and deliver a positive customer experience.
• Knowledge of banking products and services, including individual and corporate account opening processes, as well as relevant legal, regulatory, and compliance requirements. Professional licenses or certifications will be an advantage.
• Proficient in computer applications, Microsoft Office programs, and relevant operational systems.
• Strong understanding of banking regulations and compliance standards, with the ability to perform duties in accordance with regulatory requirements.
• Able and willing to travel and perform duties outside the office when required.
• The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• AdditionalRequirements.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

ทักษะ:

German

ประเภทงาน:

งานประจำ

• Lead the global HR IT Service Desk for Workday.
• Ensure high-quality support services and achievement of service level targets.
• Manage incidents, requests, problem management and knowledge management processes.
• Support the Workday Product Owner Team with automation of business processes.
• Monitor support performance through KPIs and user satisfaction metrics.
• Partner with HR, IT and global stakeholders to resolve issues and improve service delivery.
• Drive continuous improvement, automation and self-service capabilities.
• Support Workday releases, enhancements and adoption initiatives globally.
• Experience in HR Systems, HR Technology or IT Service Management.
• Strong Workday support and service delivery experience.
• Knowledge of ITSM/ITIL processes, Target Operating Model and best practices.
• Experience managing support teams and/or external service providers.
• Strong stakeholder management, communication and problem-solving skills.
• Customer-focused mindset with a passion for improving the employee experience.
• Fluent in written and spoken German and English.

ประเภทงาน:

งานประจำ

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Microsoft Office, Accounting, Data Entry, Leadership Skill, Teamwork

ประเภทงาน:

งานประจำ

• Customer Service Management.
• Lead and manage the Sea Freight Import Customer Service Team.
• Ensure timely and professional responses to customer inquiries, requests, and complaints.
• Build and maintain strong relationships with key customers.
• Monitor customer satisfaction and implement improvements where required.
• Act as the escalation point for critical customer and shipment issues.
• Ensure customers receive accurate and timely shipment updates.
• Import Shipment Management.
• Oversee the end-to-end customer service process for sea freight import shipments.
• Monitor shipment status from pre-arrival through delivery.
• Coordinate with Shipping Team, Overseas Agents, Customs Brokers, Transport Providers, Warehouses, and internal operations teams.
• Ensure accurate handling of Arrival Notices, Bills of Lading, Delivery Orders, and other import documentation.
• Monitor vessel schedules, transshipment, delays, container availability, and delivery arrangements.
• Ensure timely follow-up on customs clearance and cargo delivery.
• Team Leadership.
• Supervise, coach, and develop Customer Service Staffs.
• Allocate workloads and monitor individual and team performance.
• Establish KPIs, service standards, and performance targets.
• Conduct regular team meetings and performance reviews.
• Identify training needs and provide coaching to improve team capability.
• Performance Management System (Balance People and Performance).
• Promote teamwork and effective communication between Customer Service and Operations.
• Operational Control & Process Improvement.
• Monitor daily import shipment activities and ensure compliance with company procedures.
• Identify service failures, operational risks, and recurring issues.
• Develop and implement corrective and preventive actions.
• Improve processes to increase efficiency, reduce errors, and improve customer experience.
• Monitor and control operational costs related to customer service activities.
• Ensure accurate and timely data entry into the company's systems.
• Documentation & Compliance.
• Ensure import documentation is complete, accurate, and submitted within required deadlines.
• Monitor compliance with customs, shipping line, company, and regulatory requirements.
• Ensure proper handling of documentation discrepancies and shipment exceptions.
• Maintain accurate records and support internal and external audits when required.
• Coordination & Communication.
• Work closely with Sales Teams to support customer requirements.
• Coordinate with overseas offices and agents regarding shipment instructions and exceptions.
• Liaise with Finance regarding billing, credit issues, outstanding charges, and customer accounting matters.
• Coordinate with Operations and Transport teams to ensure smooth cargo delivery.
• Provide management with regular reports on shipment status, customer issues, KPIs, and service performance.
• 5-8 years of experience in Freight Forwarding/Logistics, with strong experience in Sea Freight Import.
• Previous experience of managing or supervising a Customer Service Team.
• Good knowledge of import procedures, shipping documentation, customs clearance, and international freight processes.
• Experience working with shipping lines, overseas agents, customs brokers, and transport providers.
• Strong customer relationship management and problem-solving skills.
• Good command of English and local language, both written and spoken.
• Proficiency in Microsoft Office and logistics/freight forwarding systems.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Leadership Skill, Assurance, DevOps

ประเภทงาน:

งานประจำ

• Own product incident management, escalation, and resolution.
• Collaboration with Product Owners and Engineering on backlog prioritization.
• Define SLAs, support KPIs, and service performance reporting.
• Drive root-cause analysis and preventive actions.
• Oversee release readiness and post-deployment reviews.
• Manage stakeholder communication for product issues and risks.
• 7-12 years of experience in product or application support roles.
• Strong leadership and stakeholder management skills.
• Experience with Agile delivery and DevOps Environments.
• Solid understanding of digital products and platforms.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It's yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Quality Assurance, Assurance, Swift

ประเภทงาน:

งานประจำ

• Branch Operations Management Service Control: Monitor and manage storefront service quality to meet established standards and instantly resolve operational delays on-site. Workforce Management: Manage staff scheduling, leaves, and backup shift planning to ensure adequate floor coverage at all times. Escalation Handling: Handle and resolve complex customer complaints escalated by branch staff, collaborating with relevant teams for a swift resolution.
• Quality Assurance & Service Standards Branch Audits: Conduct on-site branch visits a ...
• Reporting & Communication Performance Reporting: Compile weekly performance and KPI reports (including CSAT and QA scores) by branch, and submit them to the CS Manager. Incident Reporting: Participate in cross-functional team syncs and immediately report emergencies or severe customer complaints to the CS Manager.
• Experience: Minimum 2-3 years of experience in Retail, Counter Service, or Front-end Customer Service. Team Management: Prior experience in managing multi-location teams or a branch network is highly preferred. Communication Skills: Excellent face-to-face communication skills with a proven professional track record of handling difficult customers. Mobility: Ability to travel to various branch locations as scheduled. Personal Attributes: Detail-oriented, strong observational skills, and the ability to multitask effectively under pressure. Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7 Benefits of working with us: TOEIC language allowance Annual Leave Performance bonuses Health insurance Company holidays Free parking Quarterly parties and career growth opportunities If you have any questions or need further information, please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• บริหารและควบคุมการดำเนินงานภายในร้านให้เป็นไปตามมาตรฐานของบริษัท (บริหารยอดขายและต้นทุน Sale/ COG/ COL).
• ควบคุมมาตรฐาน QSC (Quality / Service / Cleanliness).
• ดูแลคุณภาพอาหาร การบริการ และความสะอาดภายในร้าน.
• บริหารจัดการทีมงานและจัดตารางการทำงานของพนักงาน.
• ควบคุมต้นทุน ยอดขาย และสต็อกสินค้า.
• ตรวจสอบคุณภาพอาหารและมาตรฐานการปฏิบัติงาน.
• แก้ไขปัญหาเฉพาะหน้าและดูแลความพึงพอใจของลูกค้า.
• สรุปรายงานผลการดำเนินงานและประสานงานกับฝ่ายที่เกี่ยวข้อง.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Mechanical Engineering, Negotiation, Recruitment, Electronics, Leadership Skill

ประเภทงาน:

งานประจำ

• You will manage the service team in key countries as assigned, and lead and/or coordinate dedicated management and staff.
• You will be responsible for managing service revenue and profitability, forecasting and monitoring service business performance.
• You will define service growth strategies for the Thailand cluster (Thailand, Myanmar & Cambodia).
• You will implement defined superior policies and guidelines, and define and ensure implementation of function specific processes, procedures, methods and/or tools.
• You will ensure the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
• You will implement workforce development measures.
• You will act as a primary escalation contact with customers and resolve issues with external and internal stakeholders.
• Customer satisfaction.
• You will supervise/conduct the negotiation of and adherence to Service Level Agreements.
• You will support in developing service leads.
• You will ensure compliance with regional laws and regulations.
• To find out more about the specific business, have a look at https://www.varian.com/.
• Minimum.
• Required Skills and Knowledge.
• You hold a bachelor's degree in Mechanical Engineering, Electronics Engineering, or a related discipline.
• You have more than 10 years of service engineering experience in the medical field.
• You possess proven business and commercial acumen to understand customer needs, identify service growth opportunities, and drive business results beyond technical maintenance.
• You have demonstrated leadership and people management skills for at least 2 years, with the ability to lead, motivate, and develop service teams.
• You are capable of data-driven decision making, using insights and service metrics to improve efficiency and customer outcomes.
• You are fluent in English and Thai, both written and spoken.
• You must already have the legal right to work in Thailand (no relocation support will be provided for this position) and are willing to travel within the region.
• Additional.
• You have experience working in a MedTech company or the broader medical device industry.
• You have solid experience in equipment maintenance service, including preventive maintenance, troubleshooting, etc.
• You have prior experience as a Technical Customer Service Manager or in a similar leadership capacity within service operations.
• You are willing to work flexible hours, including beyond the standard work week.
• You are expected to work onsite and occasionally coordinate system downtime events from offsite locations.
• We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
• How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
• To find out more about Healthineers' specific businesses, please visit our company page here.
• As an equal opportunity employer, we welcome applications from individuals with disabilities.
• Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
• Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
• To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

ทักษะ:

Customer Relationship Management (CRM), English, Malay

ประเภทงาน:

งานประจำ

• Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Stay in Touch: Send regular updates to clients and check in to make sure they're happy with how things are going.
• Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Be Their Voice: Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Work as a Team: Collaborate with ops, support, and tech teams to make service even better.
• Language Skills: Advanced level of English and Malay - you'll need to speak and write fluently.
• Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
• Quick Learner: Ability to grasp new information quickly and focus on results.
• Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
• Empathetic: A strong sense of empathy is essential.
• Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)Benefits.
• Remote Work: Work from the comfort of your home!.
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you're all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!.
• https://emergingtravel.notion.site/recruitment-privacy-notice.
• If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Business Development, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Strategic Planning: Develop proactive business plans direct markets that align with the organizational strategy and feed into the business planning process promptly.
• Sales Growth: Achieve sales targets by identifying opportunities with existing and new accounts. Understand customer needs to uncover additional opportunities across all products and solutions. Build and leverage relationships with key customers to expand.
• Business Plan Execution: Lead in the successful delivery of business objectives thro ...
• Performance Monitoring: Regularly assess the performance of team members, provide feedback and support to help them meet sales targets and improve their effectiveness in the market.
• External Representation: Participate and drive key external events and meetings such as client meetings, presentations, and roundtables.
• CRM Management: Manage the local sales processes and ensure the integrity of data on the CRM system. Utilize tools effectively to build robust relationships with key customers and Team Members.
• Forecasting Accuracy: Ensure the accuracy of monthly and quarterly forecasts.
• Compliance: Conform to and abide by all regulations, policies, work procedures, safety rules, and ensure high ethical standards are maintained.
• Bachelor's degree in science, Business, or a related discipline is required.
• Minimum 4-5 years of experience as an Sales/Service Manager, Business Development Manager.
• Additional Details.
• This job has a full time weekly schedule.
• Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations.
• Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
• 50% of the Time.
• Day.
• No End Date.
• Sales.

ทักษะ:

English, Korean

ประเภทงาน:

งานประจำ

• South Korea (Remote).
• Full-time.
• Workplace: remote.
• Department: Customer Operations.
• Join Our Team as a Service Manager at RateHawk!.
• Are you passionate about travel and tech? Do you speak English and Korean fluently? We're looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans - we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
• Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
• Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
• Send regular updates to clients and check in to make sure they're happy with how things are going.
• Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Collaborate with ops, support, and tech teams to make service even better.
• Advanced level of English and Korean - you'll need to speak and write fluently.
• Comfortable with data and tools like CRM systems and dashboards.
• Ability to grasp new information quickly and focus on results.
• Capable of juggling multiple tasks and handling stress with ease.
• A strong sense of empathy is essential.
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!).
• Work from the comfort of your home!.
• base payment + monthly bonus.
• Be part of a young and energetic group of specialists.
• Tackle interesting and ambitious tasks that will elevate your professional skills.
• We support your growth through seminars, trainings, and conferences.
• Take advantage of corporate discounts on hotels and other services.
• A friendly chat with our HR team.
• Just to make sure you're all set for remote work.
• Another friendly chat.
• Interview results and offer! Learn more about our data protection practices in our Privacy Policy: [https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice) If this sounds like the perfect fit for you, we'd love to hear from you! Apply now and let's create amazing travel experiences together!Apply.
• Apply at RateHawk](https://apply.workable.com/ratehawk/j/47486BE30A/apply).

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Accounting, Leadership Skill, Teamwork, Thai

ประเภทงาน:

งานประจำ

• Business Development: Drive sustainable business growth by building trusted C suite relationships and originating high value advisory engagements.
• Engagement Leadership: Lead complex Financial Advisory engagements with excellence, ensuring timely delivery, quality, and commercial impact.
• People Leadership & Succession Building: Develop and inspire high performing teams through strong leadership, coaching, and a culture of continuous growth.
• Thought Leadership & Brand Authority: Serve as a trusted subject matter expert, shaping insights and perspectives that guide clients' strategic decisions.
• Direct Experience in Transaction Service engagements including financial due diligence, and/or valuation assignments.
• Oversee financial due diligence, valuation analysis, transaction documentation processes, preparation of completion accounts etc.
• Proven business development skills;.
• Excellent written and verbal communication skills including technical and business writing, report preparation, documentation and presentation skills;.
• Ability to present recommendations to technical and non-technical audiences;.
• Proven ability to interact with clients, outside legal counsel and staff of various levels;.
• Requires a high level of maturity, professionalism, initiative, integrity and confidentiality;.
• Sound knowledge of accounting principles and banking practices.
• Bachelor's degree in finance, Accounting, Economics, or a related field; Master's degree or MBA preferred.
• Minimum 8 - 12 years of experience in top tier advisory /Big4 firms.
• Professional certifications (CPA, CA, CFA, or equivalent) demonstrating technical credibility will be an added advantage.
• Experience working with multinational clients and cross-border transactions.
• Strong network within the corporate and investment community is preferred.
• Proficiency in Thai, with strong verbal and written communication skills.
• GrowBelongImpact.

ทักษะ:

Accounting, Assurance, Teamwork, English, Thai

ประเภทงาน:

งานประจำ

• Performing financial due diligence and leading engagements which are complex and Forvis Mazars' client critical.
• Analyzing financial/operational results of companies/targets by reviewing their accounting records and conducting interviews with management.
• Identifying historical financial trends, quality of earnings, financial performance, and potential risks.
• Preparing Pro-forma financial information.
• Performing research on industry and organization, if necessary.
• Executing projects by performing fieldwork, facing clients and target companies.
• Coach and mentor staff through on the job training and formal learning events.
• Bachelor's and/or Masters' degree in finance, accountancy/accounting, or economics.
• Possessing a CPA, CFA, ACCA, or MBA would be a plus.
• For Assistant Manager: 3-5 years' experience in Financial Due Diligence, financial advisory, and/or Audit & Assurance with global accounting firm.
• For Manager: 5-6 years' experience in Financial Due Diligence, financial advisory,.
• Excellent verbal and written Thai and English communication skills.
• Strong commitment to professional and client service excellence.
• GrowBelongImpact.

ทักษะ:

Financial Reporting, Financial Modeling, Risk Management, Accounting, Leadership Skill

ประเภทงาน:

งานประจำ

• Develop and execute financial strategies to improve operational efficiency and support business growth across the Asia Pacific region.
• Lead the annual budgeting, forecasting, and financial planning processes, ensuring alignment with corporate objectives and optimal utilization of resources.
• Partner with business leaders and cross-functional stakeholders to maintain accurate financial reporting and ensure compliance with internal controls, accounting standards, and regulatory requirements.
• Analyze financial performance, monitor key performance indicators (KPIs), and provide actionable insights and recommendations to senior management to support strategic decision-making.
• Oversee the implementation, enhancement, and optimization of financial systems, tools, and reporting processes to improve efficiency, data integrity, and reporting accuracy.
• Drive continuous process improvement initiatives within finance shared services operations to enhance productivity, standardization, and service quality.
• Develop and deliver training programs on finance policies, procedures, and compliance requirements to strengthen organizational capability and promote accountability.
• Coordinate and manage relationships with external auditors, ensuring timely preparation and submission of financial statements and audit documentation.
• Prepare and present comprehensive financial reports, management dashboards, and business performance analyses for regional leadership meetings.
• Support governance, risk management, and compliance activities to safeguard financial controls and maintain adherence to company policies and external regulations.
• Your Profile You contribute.
• Bachelor's degree or higher in Accounting, Finance, Business Administration, or a related field; MBA is an advantage.
• CPA qualification is required.
• Minimum 10 years of progressive finance and accounting experience, including leadership responsibilities within multinational organizations.
• Prior experience with a audit firm and multinational corporate environment.
• Strong expertise in IFRS, group accounting, financial reporting, consolidation, and statutory compliance.
• Proven experience managing finance shared services, regional finance operations, and transformation initiatives.
• Knowledge of APAC tax regulations, financial governance, and compliance requirements across multiple jurisdictions.
• Demonstrated ability to manage audits, strengthen internal controls, and drive regulatory compliance.
• Strong treasury management experience, including banking relationships, cash flow forecasting, and working capital optimization.
• Advanced proficiency in ERP systems (SAP preferred), Microsoft Excel, financial modeling, and reporting tools such as Power BI or Hyperion.
• Excellent analytical, problem-solving, and strategic thinking capabilities with a strong business partnering mindset.
• Strong leadership, stakeholder management, and communication skills, with the ability to influence senior executives and cross-functional teams.
• Fluent in English, both written and spoken.
• Your application Interested? Apply online now!.
• Have we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time - and framework conditions that are not only attractive but also adapt to your life.
• To get us talking quickly, simply send us your application via our online form - it takes less than 5 minutes!.

ทักษะ:

Analytical Thinking, Problem Solving, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to i ...
• People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members' growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams - you must provide regular coaching and feedback and have a deep knowledge of your team's strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
• Operational excellence: As a Assistant Service Manager, you must understand and own every aspect of your service center's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
• Financials: Service Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.
• Our Assistant Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers. Technical acumen is required - you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures. Attitude and approach is everything.
• Bachelor's degree or equivalent experience.
• Experience leading teams and managing a diverse group of roles and responsibilities.
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred.
• Proven strong aftersales experience in the automotive industry (OEM preferred), with a track record of driving service revenue, customer retention, and CSI scores would be an advantage.
• Experience running complex processes.
• Be a leader and a team-player.
• Take ownership, and create a culture of accountability.
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
• Be self-aware, flexible and open-minded.
• Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
• Be an advocate for your customers and your team. Your success depends on theirs.
• Be authentic, be real!.
• Must be fluent in Thai and English.
• Valid driver's license required.