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āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
6 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Instrument, Excel, SAS, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Credit Risk Modelling - IFRS 9 model development, validation, Basel II/III solutions, including RWA optimisation, scorecard development, and PD/LGD/EAD model development.
- Market, Liquidity and Operational Risk - calculation of market, liquidity and operational risk capital under various regulations, assisting with implementation, and organisational review.
- Risk management advice: reviewing the current risk management framework, and designi ...
- Complex financial instrument valuation: assisting you in financial instrument valuation in order to evaluate its fair valuation in order to evaluate its fair value.
- Insurance modelling: developing and validating risk management models for insurers including liability.
- Conduct financial risk models design and development, model validation and testing, and other advanced data analytics on a wide range of client portfolios (financial and non-financial services).
- Develop and apply credit risk methodologies including IFRS 9 and Basel II /III PD/LGD/EAD models etc.
- Analyse and interpret quantitative results to understand business impact.
- H andle and manage work streams, build relationships and manage clients during the implementation of projects.
- Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
- Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms.
- Uphold the firm s code of ethics and business conduct.
- Preferred skills.
- Experience in current financial regular landscape will be an advantage (Basel II /III, IFRS 9 etc.).
- Proficient in Excel and/or other analytics platforms (e.g. SAS, SQL, R, Python, Excel VBA).
- Excellent English and Thai written and verbal communication skills.
- Demonstrate strong inter-personal skills and good communication skills, including the ability to document reports and conduct presentations for clients and key stakeholders.
- University degree in a quantitative discipline (e.g. Mathematical Science, Financial Engineering, Actuarial, Statistics etc.).
- Analytical and independent thinker with strong English and Thai written and verbal communication skills.
- Between 3 and 6 years of relevant experience.
- If you have any questions, please feel free to contact Prangnart, Human Resources Team, on [email protected].
- We thank all applicants. Please note that only short-listed candidates will be contacted for interviews.
- Education (if blank, degree and/or field of study not specified).
- Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
- Required Skills.
- Optional Skills.
- Desired Languages (If blank, desired languages not specified).
- Travel Requirements.
- Not Specified
- Available for Work Visa Sponsorship?.
- Yes
- Government Clearance Required?.
- No
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
2 āļāļĩāļāļķāđāļāđāļ
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Monitor, track and control sales performance on PCS system.
- Manage and optimize dialer systems (e.g., predictive dialers, auto-dialers,manual-dialers) to enhance call efficiency and connect rates.
- Analyze dialing metrics, lead conversion rates, and overall campaign performance to identify areas for improvement.
- Work closely with sales and marketing teams to align lead generation strategies with business goals.
- Generate and present regular and ad-hoc reports on lead performance, dialing statistics to senior management.
- Ensure all dialing practices comply with relevant regulations and company policies.
- Bachelor s degree in Business, Marketing, or a related field.
- Proven experience in lead management and dialer systems.
- Familiarity with CRM or telephony software (e.g., Salesforce, PCS, Genesys) and dialing technology.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
āļāļąāļāļĐāļ°:
Scrum, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
- Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
- Monitor status of planned activities and keep project and resource on plan.
- Update projects regularly to project sponsor/steering committee and propose project issues resolution.
- Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
- Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
- Bachelor s or Master s degree required with any fields background.
- Preference for project management training and/or certification.
- At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
- Background in cloud AWS or related is preferred.
- Experience in supervising and coaching subordinates.
- Excellence communication in both Thai and English.
āļāļąāļāļĐāļ°:
Industry trends, Finance, Budgeting
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Stay up-to-date on industry trends, best practices, and emerging technologies to ensure workforce and business processes remain competitive and effective.
- Collaborate with cross-functional teams to implement continuous improvement initiatives within workforce management and business operations.
- Work closely with various stakeholders (HR, department heads, finance, senior management) to gather input, assess needs, and ensure alignment across business units.
- Financial and Resource Planning: Collaborate with finance and HR teams to align workforce strategies with budgeting and financial forecasting.
- Support the development of workforce-related key performance indicators (KPIs) and dashboards for tracking organizational goals and HR initiatives.
- Provide actionable insights and performance reports to senior leadership, HR, and department heads to guide decision-making.
- Develop and implement workforce forecasting models to predict hiring needs based on business growth, seasonality, and other influencing factors.
- Present findings, recommendations, and project updates to senior leadership and other key stakeholders.
- Analytical and problem-solving abilities and data-driven approach.
- Exceptional communication skills, both written and verbal, to clearly articulate insights and recommendations.
- Microsoft Office Suite (Excel, PowerPoint, Word) and business analytics tools will be a plus.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Ability to present to Leadership.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
4 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Risk Management, Data Analysis
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļąāļāļāļģāđāļāļāļāļ§āļēāļĄāļāđāļāđāļāļ·āđāļāļāļāļēāļāļāļļāļĢāļāļīāļ (Business Continuity Plan) āļāļĢāļāļāļāļĨāļļāļĄāļāļēāļĢāļĢāļ°āļāļļāđāļĨāļ°āļāļĢāļ°āđāļĄāļīāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ āļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļāļīāļāļāļĢāļĢāļĄāļŠāļģāļāļąāļāļāļĩāđāļāļ°āļāđāļāļāļāļāļāļāļđāđ āļāļēāļĢāļāļąāļāļāļģāļāļĨāļĒāļļāļāļāđāļāđāļēāļāļāļ§āļēāļĄāļāđāļāđāļāļ·āđāļāļāļāļēāļāļāļļāļĢāļāļīāļ āđāļĨāļ°āļāļģāđāļāļīāļāļāļēāļĢāļāļąāļāļāđāļāļĄāđāļāļāļāļ§āļēāļĄāļāđāļāđāļāļ·āđāļāļāļāļēāļāļāļļāļĢāļāļīāļ.
- āļāļąāļāļāļēāđāļāļāļāļ§āļēāļĄāļāđāļāđāļāļ·āđāļāļāļāļēāļāļāļļāļĢāļāļīāļ āđāļĨāļ°āļāļĢāļąāļāļāļĢāļļāļāđāļāļāļŠāļēāļĢāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļ Business Continuity Plan.
- āļāļąāļāļāļģāļāļēāļĢāļĢāļ°āļāļļāđāļĨāļ°āļāļĢāļ°āđāļĄāļīāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ (Risk and Control Self-Assessment).
- āļāļģāđāļāļīāļāļāļēāļĢāļĢāđāļ§āļĄāļāļąāļāļŦāļāđāļ§āļĒāļāļēāļāļāđāļēāļ āđ āđāļāļāļēāļĢ Improve āļāļēāļāļāđāļēāļāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ.
- āđāļŦāđāļāļ§āļēāļĄāļĢāļđāđāļāļāđāļāļāļāļāđāļāļĢāđāļāđāļĢāļ·āđāļāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ.
- āļĢāļēāļĒāļāļēāļāđāļĢāļ·āđāļāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ.
- āļāļąāļāļāļģāļāđāļāļĄāļđāļĨāļŠāļģāļŦāļĢāļąāļāđāļāđāđāļāļāļēāļĢāļĢāļēāļĒāļāļēāļāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ (Enterprise Risk Management).
- āļāļģāđāļāļīāļāļāļēāļāļāļ·āđāļ āđ āļāļēāļĄāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒāļāļēāļāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļē.
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļē āļĢāļ°āļāļąāļāļāļĢāļīāļāļāļēāļāļĢāļĩāļāļķāđāļāđāļ āļŠāļēāļāļēāļ§āļīāļāļēāļāļēāļĢāđāļāļīāļ,āļāļĢāļ°āļāļąāļāļ āļąāļĒ, āļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāļāđāļāđāļāļ·āđāļāļāļāļēāļāļāļļāļĢāļāļīāļ (Business Continuity Plan) āļāļĒāđāļēāļāļāđāļāļĒ 4 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāđāļāļāļēāļĢāļ§āļīāđāļāļĢāļēāļ°āļŦāđāļŦāļĨāļąāļāļāļēāļĢāđāļĨāļ°āđāļāļ§āļāļīāļāļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ.
- āļŦāļēāļāļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāļēāļāļāļļāļĢāļāļīāļāļāļĢāļ°āļāļąāļāļāļĩāļ§āļīāļāļāļ°āļāļīāļāļēāļĢāļāļēāđāļāđāļāļāļīāđāļĻāļĐ.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāđāļāļāļēāļĢāđāļāđāđāļāļĢāļ·āđāļāļāļĄāļ·āļāđāļĨāļ°āļ§āļīāļāļĩāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļ§āļēāļĄāđāļŠāļĩāđāļĒāļ.
- āļŠāļēāļĄāļēāļĢāļāļŠāļ·āđāļāļŠāļēāļĢāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
āļāļąāļāļĐāļ°:
English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Design incentive programs and mechanics to build commitment and drive strong GMV/order growth for incubation brands/sellers.
- Deliver comprehensive analysis (both quantitative and qualitative) where able to drill down fundamental issues to identify gap or opportunity for further improvement of incubation program.
- Develop dashboard and/or tracker for AM team to monitor program status and performance.
- Manage incentive budget which can prioritize based on value added toward different mechanisms.
- Optimize AM team operation to increase productivity and efficiency.
- Understanding business/industry needs to come up with scalable solutions for long-term investment.
- Bachelor degree.
- 3-5 years experience in BD/PMO roles in e-commerce or related industries.
- Good in strategic planning, execution, and development of growth program.
- High ownership, can think independently, proactive, hands-on, and detail-oriented.
- Proficient in English, and fluent in Thai.
- Very strong logical and analytical skills with a high understanding of platform mechanics is a plus.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
- With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
- In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.
- Join us as we drive the future of e-commerce here at TikTok.
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
- Minimum Bachelor's Degree or above
- fresh or up to 2 years experience in ecommerce; direct experience in relevant categories preferred
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logic and problem solving skill
- A good team player, fast learner and open to changes
- Proficient in English and Thai.
- Proficient in Excel and ppt.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļąāļāđāļāđāļāđāļĨāļ°āļāđāļāļŦāļēāļāļāļāđāļāļ§āļēāļĄāļĢāļđāđāļāđāļēāļāđ āļāļēāļāļāļīāļāļāļĢāļĢāļĄāļāđāļēāļāđāđāļāļāļēāđāļāļĩāļĒāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļąāļāļāļāļīāļāļāļāļ C asean āđāļāļāļļāļāļāļīāļāļāļĢāļĢāļĄ.
- āļāļąāļāļāļģāđāļāļ·āđāļāļŦāļēāļāļąāļāļāļēāļāļāļāđāļāļ§āļēāļĄāļĢāļđāđāļāļĨāļāļāļāļāļāļīāļāļāļĢāļĢāļĄāļāđāļēāļāđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļēāļāļāđāļēāļ Sustainability āļāļąāđāļāļ āļēāļĒāđāļ āđāļĨāļ°āļ āļēāļĒāļāļāļāļāļāļāđāļāļĢ.
- āļĢāļ§āļāļĢāļ§āļĄāđāļĨāļ°āļāļąāļāđāļāđāļāļāđāļāļĄāļđāļĨāļāđāļēāļāđ āļāļēāļāļāļēāļĢāļāļģāđāļāļīāļāļāļīāļāļāļĢāļĢāļĄāļāļāļāļŦāļāđāļ§āļĒāļāļēāļāđāļāļāļēāļāļāđāļāļĄāļđāļĨāļāļāļāđāļāļ§āļēāļĄāļĢāļđāđ (Knowledge Management) āļāļāļāļŦāļāđāļ§āļĒāļāļēāļ.
- āļŠāļāļąāļāļŠāļāļļāļāļāļēāļĢāļāļģāđāļāļīāļāļāļēāļĢāļāđāļēāļāđ āļāļēāļĢāļāļąāļāđāļāļĢāļāļāļēāļĢ/āļāļīāļāļāļĢāļĢāļĄāļāđāļēāļāđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāļāļąāļāļāļēāļĢāļŠāļĢāđāļēāļ Community āđāļāļĢāļ°āļāļąāļ ASEAN āđāļŦāđāđāļāļĢāļāļāļēāļĢāļāđāļēāļāđ āļŠāļģāđāļĢāđāļāļāļĢāļāļāļēāļĄāļ§āļąāļāļāļļāļāļĢāļ°āļŠāļāļāđāđāļĨāļ°āļāļēāļĄāđāļāļāļāļēāļāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāđāļĨāļ°āļāļīāļāļāđāļāļāļđāđāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāđāļāđāļāļĢāļāļāļēāļĢāđāļĨāļ°āđāļāļĢāđāļāļĢāļĄāļāđāļēāļāđ.
- āļĢāļąāļāļāļīāļāļāļāļāđāļāļāļēāļāļāļĩāđāđāļāđāļĢāļąāļāļĄāļāļāļŦāļĄāļēāļĒ āļŠāļēāļĄāļēāļĢāļāļāļđāđāļĨāļāļēāļāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāđāļĨāļ°āļĨāļļāļĨāđāļ§āļāļāļēāļĄāđāļāļāļāļēāļāļāļāļāļŦāļāđāļ§āļĒāļāļēāļ.
- āļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāļŦāļāđāļ§āļĒāļāļēāļāļ āļēāļĒāđāļāđāļĨāļ°āļ āļēāļĒāļāļāļāļāļąāđāļāļāļāļāļāļāļāđāļāļĢāđāļĨāļ°āļāļāļāļāļāļāđāļāļĢāđāļāļ·āđāļāđāļŦāđāļāļēāļāļŠāļģāđāļĢāđāļāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ.
- āļāļāļīāļāļąāļāļīāļāļēāļāļāļ·āđāļāđ āļāļĩāđāļāļđāđāļāļąāļāļāļąāļāļāļąāļāļāļēāļĄāļāļāļŦāļĄāļēāļĒ.
- āļ§āļļāļāļīāļāļēāļĢāļĻāļķāļāļĐāļēāļāļĢāļīāļāļāļēāļāļĢāļĩ āđāļ āļŠāļēāļāļēāļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ/ āđāļĻāļĢāļĐāļāļĻāļēāļŠāļāļĢāđ āļŦāļĢāļ·āļāļāļ·āđāļāđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ 3-5 āļāļĩ āļāđāļēāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢ āļāļĢāļīāļŦāļēāļĢāđāļāļĢāļāļāļēāļĢ āļāļēāļĢāļāļąāļāļāļēāļāļļāļĢāļāļīāļ āļŦāļĢāļ·āļāļāđāļēāļāļāđāļēāļāđ āļāļĩāđāđāļāđāļāļāļĢāļ°āđāļĒāļāļāđāļāđāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāđāļāļĢāļāļāļēāļĢ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāđāļāđāļ āļēāļĐāļēāļāļąāļāļāļĪāļĐāđāļāđāļāļ·āđāļāļāļāđāļ āđāļĨāļ°āļŦāļēāļāļŠāļēāļĄāļēāļĢāļāļŠāļ·āđāļāļŠāļēāļĢāļ āļēāļĐāļēāļāļ·āđāļāđāđāļāļāļēāđāļāļĩāļĒāļ āļāļ°āđāļāđāļāļāļĢāļ°āđāļĒāļāļāđ.
- āļŠāļēāļĄāļēāļĢāļāļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļāļāļđāđāļāļ·āđāļāđāļāđāļāļĒāđāļēāļāļĄāļĩāļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļ āļĄāļĩāļĄāļāļļāļĐāļĒāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩ.
- āļŠāļēāļĄāļēāļĢāļāļāļēāļĢāđāļāđāļāļąāļāļŦāļēāđāļāļāļēāļ°āļŦāļāđāļēāđāļāđāļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļĒāļ·āļāļŦāļĒāļļāđāļāđāļāļāļēāļĢāļāļģāļāļēāļāđāļĨāļ°āļāļēāļĢāđāļāļĨāļĩāđāļĒāļāđāļāļĨāļāļāđāļēāļāđ.
- āđāļĄāđāļĒāđāļāļāđāļāļāđāļāļāļļāļāļŠāļĢāļĢāļāļāđāļēāļāđ āđāļāļāļēāļĢāļāļģāļāļēāļ.
- [email protected].
- Office of Human Capital - Thai Beverage Public Company Limited.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Provide guidance of Omne application to customer.
- Provide guidance of insurance policy, CUBE, Smartplus to customer.
- Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
- Any service required at branch location to maintain productivity and quality service.
- Receive and process all requests such as record application information, scan documents, register documents.
- submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
- Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
- Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
- Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
- Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
āļāļąāļāļĐāļ°:
Excel, Power BI, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Supervise and develop distribution operations and deliver goods from distribution centers to be efficient.
- Plan and manage resources efficiently.
- Control the quality of operations to be safe and meet the specified standards.
- Consider ways to solve and prevent problems that affect service quality systems and customers.
- Manage and control the operations of the department in accordance with the target revenue and expenses set.
- Bachelor s degree or higher degree in Engineering, Supply chain & Logistics, Marketing, Event management or related field.
- Experienced >8 years in the business Retail, FMCG, Brand Creation, Marketing and Project using Marketing principles >3 years.
- Minimum 5 years of relevant working experience in Logistics.
- Good command of both written and spoken English.
- Knowledge in any Warehouse Management System will be advantaged.
- Proficiency in MS Excel, PowerPoint, or Power BI.
- Location: āļāļĨāļąāļāļŠāļīāļāļāđāļē T Park āļ§āļąāļāļāđāļāļĒ āļāļĒāļļāļāļĒāļē
- Working Day: 5 Days/Week, 8.30-17.30 PM.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Lead and manage the company s Business Continuity Management (BCM) program in alignment with Thai SEC requirements.
- Conduct and maintain Risk Control Self-Assessments (RCSA), Business Impact Analyses (BIA), and develop/update Business Continuity Plans (BCP).
- Identify and mitigate operational risks, ensuring business continuity in a regulated fintech environment.
- Provide timely and thorough reporting to the Chief Risk Officer and senior management on BCM progress and initiatives.
- Work independently with minimal guidance while collaborating effectively within the team.
- Proven experience in implementing and managing Business Continuity programs, with a strong focus on ISO 22301 in regulated industries.
- Deep understanding of Thai SEC requirements and their implications for BCM.
- Solid expertise in managing RCSA, BIA, and BCP processes effectively and efficiently.
- Excellent communication and interpersonal skills to work with cross-functional teams and stakeholders.
- Strong sense of accountability, reliability, and professionalism, with a "can-do" attitude.
- Ability to adapt to a fast-paced environment and maintain composure under pressure.
- Demonstrated capability to go above and beyond expectations to ensure the success of critical initiatives.
- Highly organized with exceptional attention to detail and time management skills.
- Proven ability to work independently while fostering a collaborative team environment.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
āļāļąāļāļĐāļ°:
Data Analysis, Project Management, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Identify organizational issues through project or task analysis and propose innovative solutions during consultations with managers.
- Monitor daily tasks within the Operations Excellence team and manage project activities to ensure adherence to schedules.
- Gather and analyze relevant data to support project requirements and task evaluations effectively
- Stay updated on project statuses and make informed decisions to facilitate smooth project progression.
- Collaborate with both internal and external teams (e.g., IT, Marketing, Tech and Product) to address challenges and pain points and contribute to the integration of systems that will support improved workflows and customer service outcomes.
- Work with the tech and product team to discuss system changes or new features that need to be implemented, ensuring that solutions are designed to meet business requirements and improve overall operations.
- Suggest ongoing improvements and optimizations to customer service processes and systems based on feedback and data analysis.
- Analyze and explore potential tools, software, or vendors that can help address these challenges and improve efficiency.
- Bachelor s degree in any related field.
- At least 1 year of experience in project management, process improvement, or operations development within operations and customer support environment.
- Fresh graduates are also welcome.
- Strong verbal and written communication skills in both Thai and English.
- A critical thinker with an excellent listening skill and good attention to detail.
- Ability to build partnerships and interact effectively with diverse individuals.
- Ability to manage multiple projects simultaneously.
- A proactive, goal-oriented and the ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills, with the ability to identify and address operational challenges.
- Open to learning and adaptable.
- Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
- Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
- Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
- Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
6 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Finance, Contracts, Negotiation
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
- With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
- Strong participation in pricing/bid preparation and the development and management of contract terms.
- Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
- Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
- Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
- Knowledge/Skills/Competencies.
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials).
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
- Physical Demands.
- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
- Above demands are carried out within the local existing Health and Safety guidelines.
- Typical Experience.
- Three to six years of relevant experience.
- Typical Education.
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography.
- Notes.
- This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
- At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
- Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
- Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
- Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Problem Solving, Excel, Power point
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and maintain New Business Strategies, Portfolio, Roadmap and Execution Plans (including WPB, KPIs, OKRs).
- Maintain and perform business intelligence & analysis on disruptive new energy & technology and mega-trends.
- Liaise with related parties to plan and manage communications of PTTEP new business to both external and internal stakeholders.
- Assess company s position and market attractiveness in Non-E&P business to ensure that strategic. directions, goals and objectives are appropriate and achievable in collaboration with head of functions under CNB.
- Monitor and analyse Non-E&P business trend/environment to support strategy and work plan setting including benchmarking.
- Frame and facilitate CNB s strategic planning process to identify, select strategic directions, goals and targets.
- Coordinate with the relevant functions under CNB to prepare and monitor their works plan, KPI/OKR, and implementation to ensure strategic alignment.
- Coordinate with subsidiaries in ensure the business performance, directional alignment, and governance.
- Professional Knowledge & Experiences.
- Bachelor s degree or higher in the analytical field (Engineering, Science, Economics).
- At least 5 years of experience in strategy and planning areas (e.g. corporate planning, asset planning, field development planning, etc.).
- Good knowledge of fundamental economic, portfolio management, and financial principles.
- Good strategic thinking, problem solving and analytical skill.
- Good interpersonal and communication skills.
- Good computer skills and standard software (Word, Excel, Power Point, etc.).
- Ability to work in multidisciplinary environment and under pressure.
- Excellent in presentation skills.
- Additional Desirable Qualification.
- CORE Competencies.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
10 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Work Well Under Pressure, Problem Solving, Service-Minded, High Responsibilities, Good Communication Skills, English, Thai
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ60,000 - āļŋ85,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Support Independent Financial Advisory team in Thailand.
- Be a key support of IFA team to drive revenue growth for the organization.
- Key Responsibilities *(āļāļāļāļēāļāļŦāļāđāļēāļāļĩāđāļāļ§āļēāļĄāļĢāļąāļāļāļīāļāļāļāļāļŦāļĨāļąāļ).
- Support Independent Financial Advisory team in Thailand.
- Be a key support of IFA team to drive revenue growth for the organization.
- Support IFA head to build high-performing sales team.
- Collaborate with related parties both internal and external regarding to IFA matters.
- Develop and implement training program for IFA team.
- Monitor sales performance and prepare MIS/data for further analysis.
- Explore new IFA opportunities and competitors.
- Set up strategy for IFA to meet or exceed sales target.
- Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.
āļāļąāļāļĐāļ°:
Finance, Project Management, Excel, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Analyze business problem and customer pain point to seek for synergistic solution with strategic partner.
- Work together with both PTG business and supporting units to drive project implementation to achieve objectives for PTG group.
- Build model and assess feasibility for new business, new partnership, and the strengthening of existing partnership.
- Gather and analyze data, news, and information which can lead to the development of synergistic solution with business partners.
- Build and analyze business model, preliminary commercial & financial study to propose to top management for decision making.
- Work collaboratively with PTG business and supporting units to produce outputs according to strategic plan within agreed timeframe, which includes the preparation of an appropriate progress report/dashboard.
- At least undergraduate degree in any of these disciplines: Finance, Marketing, Entrepreneurship, Innovation, Project Management, or other related areas.
- Must have of experience for Specialist and Team Leader position.
- Good level of communication in English.
- Skillful in MSOffice (Excel, PowerPoint, Word).
- Skillful in business analysis as well as financial report assessment and modelling.
- Passionate about and regularly follow technological development (such as AI, blockchain, bio-tech) and innovation, and their application in businesses.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
5 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Compliance, Research, Automation
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Maintain an accurate inventory of all software licenses for both servers and client devices.
- Regularly audit and reconcile license usage against inventory to ensure compliance.
- Analyze current license management processes and identify areas for improvement.
- Develop and implement standardized procedures for license acquisition, renewal, and decommissioning.
- Research, recommend, and implement automation tools to enhance license tracking and reporting.
- Create dashboards and reports for stakeholders to monitor license usage and compliance.
- Work closely with IT, procurement, and compliance teams to ensure alignment on licensing policies and practices.
- Train staff on best practices for license management and usage.
- Ensure compliance with vendor licensing agreements and internal policies.
- Prepare regular reports on license usage and compliance status for senior management.
- Liaise with software vendors for licensing inquiries, renewals, and audits.
- Negotiate terms and conditions with vendors to optimize licensing costs.
- Qualifications Bachelor s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications in IT asset management or software licensing (e.g., ITIL, SAM, or similar) are a plus.
- Minimum of 5 years of experience in IT asset management or software licensing, preferably in a large organization or financial institution.
- Demonstrated experience with license management tools and software inventory solutions.
- Strong understanding of software licensing models and compliance requirements.
- Proven track record in process improvement and automation in IT operations.
- Excellent analytical skills with the ability to interpret data and generate actionable insights.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
3 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
IC License, Sales, Negotiation, Cash Flow Management, English, Thai
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ50,000 - āļŋ60,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Responsibilities include: cross-sell of all bank products groups to existing and new customers, sourcing prospects and developing new customer relationships, providing financial advice to customers, selling appropriate bank products and services to those prospects and clients, identifying and successfully capitalizing on cross-sell opportunities and making appropriate referrals.
- Corporate with wealth team, cash management as well as cross boarder colleagues to provide the absolute solution based on the customer requirements.
- Grows revenue by successfully prospecting for new deposit, payment product including cross-sell cash management services through existing and new to bank customers.
- Maintain account pipeline, account plans and calls reports accurately, maintain ongoing contact with customers to ensure targeted level of deposit balance.
- Perform customer s visit and be a bank s representative to support customers.
- Bachelor s degree and above in business administration, economic, accounting, finance, and engineering.
- At least 3 years of experiences in secured loan product e.g., mortgage loan, Secondary Bond, Deposit high volumes.
- Confidently present the value proposition of the product or service, address objection and negotiation win-win outcome.
- Have a passion for continuous learning to enhance skills and capabilities, Proactive, motivated.
- Maintaining a positive attitude, display optimism, enthusiasm, and can-do attitude.
- Strong Communication and Interpersonal skill throughout the interview process, have a ability to effectively convey complex information to us.
- Investment Consultant License IC, Life Insurance License (Prefer).
- Fluent in English communication and interpersonal skills.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
3 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
SQL, Python, Database Development, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Design, develop, and maintain data mart and pipeline to ensure accessibility and reliability of data.
- Utilize SQL to perform complex queries, data extraction, and manipulation.
- Analyze and interpret large datasets to identify trends and insights that drive business decisions.
- Ensure data quality, integrity, and security across all managed databases.
- Collaborate with cross-functional teams to understand data needs and deliver effective data management solutions.
- Implement and monitor data management policies and procedures.
- Optimize database performance and troubleshoot issues as they arise.
- Leverage big data technologies such as Spark to process and analyze large datasets.
- Develop and maintain ETL processes to ensure seamless data flow between systems.
- Work with cloud platforms such as Google Cloud and AWS to manage and store data securely.
- Required Skills and Qualifications.
- Proficiency in SQL: Expertise in writing and optimizing complex SQL queries.
- Problem-solving and analytical skills: Strong ability to analyze data and derive actionable insights.
- Familiarity with cloud platforms: Experience with platforms such as Google Cloud and AWS.
- Database management systems: Hands-on experience with systems like MySQL.
- Big data technologies: Experience with technologies such as Spark.
- Python programming: Proficiency in Python for data manipulation and analysis.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Attention to detail and commitment to maintaining high data quality standards.
- Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
- Education & Experience.
- Bachelor s degree or higher in Statistics, Computer Science, Mathematics, or related field.
- Minimum 3 years experience in retail lending or similar role.
- Additional Requirements.
- Experience with data visualization tools (Tableau, Power BI).
- Ability to work collaboratively with cross-functional teams.
- You have read and reviewed Krung Thai Bank Public Company Limited's Privacy Policy at https://krungthai.com/th/content/privacy-policy. The Bank does not intend or require the processing of any sensitive personal data, including information related to religion and/or blood type, which may appear on copy of your identification card. Therefore, please refrain from uploading any documents, including copy(ies) of your identification card, or providing sensitive personal data or any other information that is unrelated or unnecessary for the purpose of applying for a position on the website. Additionally, please ensure that you have removed any sensitive personal data (if any) from your resume and other documents before uploading them to the website.
- The Bank is required to collect your criminal record information to assess employment eligibility, verify qualifications, or evaluate suitability for certain positions. Your consent to the collection, use, or disclosure of your criminal record information is necessary for entering into an agreement and being considered for the aforementioned purposes. If you do not consent to the collection, use, or disclosure of your criminal record information, or if you later withdraw such consent, the Bank may be unable to proceed with the stated purposes, potentially resulting in the loss of your employment opportunity with.
āļāļąāļāļĐāļ°:
Enthusiastic, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Create accurate customer volume forecasts, factoring in natural spikes and fluctuations based on historical data, market conditions, and cryptocurrency trends to reduce the impact of fluctuating volumes on frontline teams (e.g., CS, KYC, Operations) and related support functions (e.g., Operations Knowledge Management).
- Develop and implement strategies for capacity planning, ensuring adequate staffing for both expected and unexpected customer service needs.
- Create and adjust staffing models (headcount planning) to ensure optimal resource al ...
- Supervise the team members, ensuring effective scheduling of operations and customer support in all shifts.
- Utilize workforce management software to optimize scheduling, track attendance, and manage time-off requests during peak periods or unforeseen circumstances.
- Communicate workforce management strategies, forecast insights, performance reports, and workforce-related issues to operations and customer support management and employees.
- Work closely with the People Team and IT team to address attendance and other workforce-related issues, ensuring a cohesive operational environment.
- Bachelor s degree in any related field.
- At least 3 years of experience in workforce management within operations and customer support environment.
- Strong understanding of forecasting, capacity planning, and scheduling in a customer support setting.
- Excellent communication skills, with the ability to manage cross-functional teams and engage stakeholders at all levels.
- Ability to build strong partnerships and interact effectively with diverse individuals.
- Strong verbal and written communication skills in both Thai and English.
- Proficient in Microsoft Excel, Google Sheets, or workforce management tools; strong data visualization capabilities.
- Critical thinker with excellent attention to detail and listening skills.
- Capacity to manage multiple projects simultaneously.
- Proactive, enthusiastic, goal-oriented, and results-driven, with a focus on supporting operational projects delivered within timeline.
- Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
- Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
- Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
- Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
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āļĨāļāļāļāļģ 5 āļŠāļīāđāļāļāļĩāđāļŦāļĨāļąāļāđāļĨāļīāļāļāļēāļ āļāļĩāļ§āļīāļāļāļļāļāļāļ°āđāļāļĨāļĩāđāļĒāļāđāļāļāļĨāļāļāļāļēāļĨ
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