เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Enthusiastic, Work Well Under Pressure, Teamwork, English, Arabic

ประเภทงาน:

งานประจำ

• Provide excellent customer service.
• Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Qualifications Service oriented and interested in the function of customer service.
• 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome.
• Good spoken and written in English and Arabic.
• Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills.
• Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
• Proactive, driving for result and teamwork spirit.
• University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.
• Work based in Bangkok, Thailand.
• Able to work in shifts.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Project Management, Mandarin, English

ประเภทงาน:

งานประจำ

• Lead and manage a team of 3-5 coordinators, ensuring smooth operations during peak application periods.
• Allocate tasks effectively to handle 3,000-4,000 applications per period..
• Monitor team performance, provide guidance, and organize training to maintain.
• efficiency and accuracy..
• Supervise the review, verification, and submission of applicants documents to Thai government authorities and universities..
• Ensure documents are accurate, compliant with requirements, and properly translated (using Chinese language skills or tools)..
• Stakeholder Communication and Liaison:Act as the main contact between Chinese partners, Thai universities, and government offices.
• Provide regular updates to agents and applicants on application statuses, interview requirements, and next steps.
• Collaborate with Thai universities and government units to resolve issues and ensure smooth processes.
• Coordinate submission of documents to the Ministry of Higher Education for approval and credit transfer evaluations..
• Work with universities to prepare onboarding processes, including orientation and registration..
• Represent the center at open house events and promotional meetings with agents and prospective students..
• Present the application process and promote services to strengthen relationships and awareness in China..
• Program Creation and ImplementationSet up the whole program, such as Event, Tour, and Project, and be able to schedule and make it happen.
• Evaluate the finished program and enhance the project for improvement.
• Education: Bachelor s degree in Education, Business Administration, International Relations,or a related field.
• Experience:Minimum 3-5 years in project coordination, team management, or high-volume process management.
• Experience handling applications and working with government or academic institutions is highly preferred.
• Tourism or Event Company Experiences would be advantage.
• Language Skills: Proficiency in Chinese (reading and speaking) is required. Ability to use translation tools is acceptable.
• Skills:Strong leadership and organizational abilities to manage teams and deadlines..
• Excellent communication and interpersonal skills for engaging diverse stakeholders..
• Familiarity with Thai and Chinese educational systems is an advantage..
• Proficiency in MS Office Suite and project management tools..
• Preferred Requirements:Experience working with Thai government units and international educational institutions..
• A personal vehicle.
• Knowledge of credit transfer systems and international student processes..
• For Chinese: HSK 5 is required.
• Tourism or Event Company Experiences would be an advantage..
• Education Industry Experience would be an advantage..
• Office Hours.
• Mon - Fri: 9.00 - 18.00.
• 1 Day Work from Home.