Call Center Officer - General Job Description and duties.

Overview:
A Call Center Officer is responsible for providing customer service and support to customers over the phone. They are the first point of contact for customers and are expected to provide accurate and timely information. They must be able to handle customer inquiries, complaints, and requests in a professional and courteous manner.

Common Responsibilities:
• Handle customer inquiries, complaints, and requests
• Provide accurate and timely information
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback
• Resolve customer issues in a timely manner
• Identify customer needs and provide appropriate solutions
• Ensure customer service standards are met