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Job type:

Full-time

• ให้บริการลูกค้าที่เข้ามาใช้บริการภายในสาขา
• ให้บริการด้านธุรกรรมของธนาคารกับลูกค้าในการรับฝาก ถอน โอนเงิน
• ให้บริการรับชำระค่าบริการและค่าสาธารณูปโภคต่างๆ
• ให้บริการโอนเงินทางตราสารทางการเงิน บริการรับซื้อ-ขายเงินตราต่างประเทศ
• ปฏิบัติงานเฉพาะกิจที่ธนาคารมอบหมาย เช่น การขายผลิตภัณฑ์และบริการของธนาคาร
• ปฏิบัติหน้าที่เป็น Meeter / Greeter ให้การต้อนรับแนะนำและช่วยเหลือลูกค้าในการติดต่อธุรกิจกับสาขา.
• อายุไม่เกิน 30 ปี
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การบัญชี การเงิน
• การตลาด เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง
• มีทักษะด้านการตลาด การเจรจาต่อรอง และการนำเสนอ
• มีทักษะในการทำงานเป็นทีม มีมนุษยสัมพันธ์ที่ดี และมีใจรักในการให้บริการ
• มีทัศนคติที่ดีในการทำงาน
• สามารถใช้เทคโนโลยีสารสนเทศเพื่อการปฏิบัติงานได้.
• ท่านสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือหมู่โลหิต ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของท่านแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย ทั้งนี้ ธนาคารมีความจำเป็นต้องเก็บรวบรวมข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านเพื่อบรรลุวัตถุประสงค์ในการพิจารณารับบุคคลเข้าทำงาน หรือการตรวจสอบคุณสมบัติ ลักษณะต้องห้าม หรือพิจารณาความเหมาะสมของบุคคลที่จะให้ดำรงตำแหน่ง ซึ่งการให้ความยินยอมเพื่อเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านมีความจำเป็นสำหรับการเข้าทำสัญญาและการได้รับการพิจารณาตามวัตถุประสงค์ดังกล่าวข้างต้น ในกรณีที่ท่านไม่ให้ความยินยอมในการเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรม หรือมีการถอนความยินยอมในภายหลัง ธนาคารอาจไม่สามารถดำเนินการเพื่อบรรลุวัตถุประสงค์ดังกล่าวข้างต้นได้ และอาจ ทำให้ท่านสูญเสียโอกาสในการได้รับการพิจารณารับเข้าทำงานกับธนาคาร".

Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Skills:

Quality Assurance, Assurance, Project Management

Job type:

Full-time

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.

Experience:

5 years required

Skills:

Single License, Service-Minded, Good Communication Skills, Able to work as a shift, English, Thai

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Experience:

8 years required

Skills:

Software Development, Electrical Engineering, Product Owner

Job type:

Full-time

• Background in computer science, information systems, or another related field OR MS/BS degree in software development, computer science, information systems, or electrical engineering.
• Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence.
• Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer and agent experience Identify and communi ...
• Work with Digital Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development.
• Build solutions as required by the Small commercial division, while adhering to best-in-class integration standards and practices.
• Comply with standard processes and procedures including change control, configuration management and logical access control.
• Engage with Chapter in the spirit of continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering craft .
• Functional Competency.
• Able to provide technical excellence while embracing flexibility over building bulletproof systems.
• Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business.
• Experience in or willingness to learn Agile methodology and working in a cross functional team.
• Experience of relational database development (e.g. SQL and JDBC).
• Working knowledge of file transfer protocols and configuration (e.g. SFTP, FTP).
• Strong background in XML (e.g. DOM, SAX, XPath and Schemas).
• At least 8 years of software engineering experience and deep expertise with 1-2 core programming languages (e.g., Java,.NET, Ruby, JavaScript or Typescript).
• Track record of successful delivery of technical components of integration platforms and transformation projects.
• Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments.
• Educational.
• Background in computer science, information systems, or another related field OR MS/BS degree in software development, computer science, information systems, or electrical engineering.
• Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence.
• Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer and agent experience Identify and communicate issues/risks to the relevant stakeholders (Digital Product Owners, Service/Platform owner, Domain lead).
• Work with Digital Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development.
• Build solutions as required by the Small commercial division, while adhering to best-in-class integration standards and practices.
• Comply with standard processes and procedures including change control, configuration management and logical access control.
• Engage with Chapter in the spirit of continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering craft .
• Functional Competency.
• Able to provide technical excellence while embracing flexibility over building bulletproof systems.
• Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business.
• Experience in or willingness to learn Agile methodology and working in a cross functional team.
• Experience of relational database development (e.g. SQL and JDBC).
• Working knowledge of file transfer protocols and configuration (e.g. SFTP, FTP).
• Strong background in XML (e.g. DOM, SAX, XPath and Schemas).
• At least 8 years of software engineering experience and deep expertise with 1-2 core programming languages (e.g., Java,.NET, Ruby, JavaScript or Typescript).
• Track record of successful delivery of technical components of integration platforms and transformation projects.
• Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments.