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Job type:

Full-time

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations.
• Use every possible opportunity to gain knowledge in all areas of bar supervision.
• Ensure all tables receive their drinks and food as requested.
• Maintain the cleanliness of all equipment used during shifts.
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times.
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents.
• Comply with Company Health and Safety, and Fire Regulations and procedures.
• Adhere to the Company disciplinary policy when necessary.
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques.
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesses this knowledge and the application of it.
• Meet or exceed the monthly drink profit margin target.
• What are we looking for?.
• A Room Service Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Customer Service experience in supervisory or above capacity.
• A warm personality, attentive and smartly presentable.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in similar role.
• Passion for delivering exceptional levels of guest service.
• What will it be like to work for Hilton?.
• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!.

Job type:

Full-time

• Categoria la Posizione Food and Beverage & Culinary
• Sede Bangkok Marriott Marquis Queen s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VISUALIZZA SULLA MAPPA
• Tipologia Full-Time
• Lavora da remoto? N
• Trasferimento? N
• Tipo posizione Non-Management
• Marriott International applica una politica di pari opportunit&agrave. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.
• Marriott Hotels si impegna costantemente per ottimizzare l'arte dell'accoglienza, innovando in ogni occasione e mantenendo il comfort della familiarità in tutto il mondo. In qualità di responsabile dell'accoglienza in Marriott Hotels, contribuirai a mantenere la promessa di una "Meravigliosa ospitalità, sempre", offrendo un servizio attento, sincero e innovativo che sostiene e si fonda su questa tradizione viva. Con un nome che è sinonimo di ospitalità in tutto il mondo, siamo orgogliosi di darti il benvenuto per esplorare opportunità di lavoro con Marriott Hotels. Entrando a far parte di Marriott Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.
• JW Marriott fa parte del portfolio di lusso di Marriott International ed è composto da oltre 100 bellissime proprietà in città d'accesso e in località turistiche uniche di tutto il mondo. JW ritiene che i dipendenti vengano prima di tutto: se i dipendenti sono felici, lo saranno anche i nostri ospiti. I dipendenti JW Marriott sono sicuri di sé, innovativi, autentici, intuitivi e continuano la tradizione del brand che porta il nome del fondatore dell'azienda, J. Willard Marriott. I nostri hotel offrono un'esperienza di lavoro completamente diversa dal resto, in cui farai parte di una comunità e godrai di un vero spirito di squadra con un gruppo eterogeneo di collaboratori. JW crea opportunità di formazione, sviluppo, riconoscimento e, soprattutto, un luogo dove perseguire le proprie passioni in un ambiente di lusso con un'attenzione particolare al benessere olistico. Il trattamento eccezionale degli ospiti inizia dal modo in cui ci prendiamo cura dei nostri dipendenti: è questo il nostro The JW Treatment&trade. Entrando a far parte di JW Marriott ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

Job type:

Full-time

• 작업 카테고리 Housekeeping & Laundry
• 위치 Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand 지도에서 보기
• 스케줄 Full-Time
• 원격 위치입니까? N
• 근무지 변경? N
• 직책 유형 Non-Management
• 메리어트는 기회 균등 고용주입니&#45796. 저희는 다양한 직원을 고용하고 포괄적인 문화를 유지하기 위해 노력하고 있습니&#45796. 장애인 및 퇴역 군인과 같이 보호를 받는 상태 또는 해당 법률에 의해 보호를 받는 기타 상태로 인해 차별하지 않을 것을 약속합니&#45796.
• 메리어트 호텔은 호텔을 방문하는 전 세계 고객이 항상 감탄이 절로 나오는 편안함을 누릴 수 있도록 힘쓰는 동시에 모든 기회에 혁신을 불어 넣으면서 호스피탈리티 서비스를 예술의 경지로 끌어 올리기 위해 노력하고 있습니&#45796. 여러분은 메리어트 호텔의 주인으로서 살아있는 유산을 유지하고 구축하기 위하여 진심을 담아 미래지향적인 서비스를 고객에게 제공함으로써 '항상 최고의 호스피탈리티 서비스를 제공한다'라는 약속을 실천하게 될 것입니&#45796. 전 세계적으로 호스피탈리티의 대명사인 메리어트 호텔에서 경력을 쌓고자 채용 기회를 탐색하신다면 여러분을 환영합니&#45796. 메리어트 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니&#45796. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 메리어트 호텔의 문을 두드리세&#50836.
• 메리어트 인터내셔널의 럭셔리 포트폴리오에 속해 있는 JW 메리어트는 전 세계 관문도시와 특색 있는 리조트에 위치한 100개 이상의 아름다운 호텔로 구성되어 있습니&#45796. JW는 동료를 최우선으로 생각합니&#45796. 직원이 행복하면 고객도 행복하기 때문입니&#45796. JW 메리어트의 직원들은 자신감 넘치고, 혁신적이며, 진실함과 동시에 직관적입니&#45796. 또한, 직원들은 메리어트 호텔 이름을 따온 설립자 J. 윌러드 메리어트(J.Willard Marriott)의 유산을 계승하고 있습니&#45796.JW 메리어트는 다른 호텔과는 차별화된 업무 경험을 제공하고 있기 때문에 커뮤니티의 일원이 되면, 여러분은 다양한 동료 그룹과 진정한 유대감을 느낄 수 있습니&#45796. JW 메리어트는 직원을 위해 교육, 개발, 인식을 위한 기회를 창출하며, 무엇보다도 총체적인 웰빙에 초점을 맞춰 럭셔리한 환경에서 열정을 추구할 수 있는 공간을 마련해 드립니&#45796. 고객을 특별하게 모시는 것은 JW 메리어트가 직원을 케어하는 방식에서 비롯됩니&#45796. 우리는 이를 JW 트리트먼트(JW Treatment )라 칭합니&#45796. JW 메리어트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니&#45796. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 JW 메리어트의 문을 두드리세&#50836.

Experience:

1 year required

Job type:

Full-time

• Location The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type Non-Management
• POSITION SUMMARY - F&B and Event Service Expert.
• Our jobs aren t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Experience:

3 years required

Job type:

Full-time

• Location The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type Non-Management
• POSITION SUMMARY.
• Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATION.
• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 3 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job type:

Full-time

• Categoría de Empleo Housekeeping & Laundry
• Ubicación Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand VER EN MAPA
• Horario Full-Time
• Ubicación remota? N
• Reubicación? N
• Tipo de Posición Non-ManagementEncargarse de preparar los informes de disponibilidad de habitaciones, verificar el estado de estas, determinar la discrepancia en la disponibilidad de habitaciones, dar prioridad a la limpieza de las habitaciones, y actualizar el estado de estas de los huéspedes salientes. Asistir al Departamento de Limpieza en el manejo de las actividades diarias. Actuar como enlace en la coordinación de esfuerzos del Departamento de Limpieza, Ingeniería, Oficina de Recepción y Lavandería. Documentar y resolver con el Mostrador de Recepción las cuestiones sobre la discrepancia en las habitaciones. Preparar y distribuir hojas de asignación o pizarras de trabajo al personal del Departamento de Limpieza. Registrar, comprobar y actualizar la lista de habitaciones con el aviso de "No molestar&quot. Asegurar que las habitaciones sucias vacías estén limpias en el momento necesario y asignar las habitaciones urgentes y las que previamente se encontraban en la lista de "No molestar&quot. Completar el papeleo requerido por el Departamento de Limpieza. Cumplir con todas las políticas y los procedimientos de seguridad y de la compañía, informar cualquier problema de mantenimiento, riesgo para la seguridad, accidente o lesión y realizar capacitaciones y obtener certificaciones de seguridad. Asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía. Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía; anticiparse a sus necesidades de servicio y atenderlas y agradecerles con aprecio genuino. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Cultivar y mantener relaciones laborales positivas con los demás; apoyar al equipo para alcanzar los objetivos comunes; escuchar y responder de manera apropiada las inquietudes de los demás empleados. Hablar con los demás utilizando un lenguaje claro y profesional y preparar y revisar los documentos escritos de manera exacta y completa. Ingresar y localizar la información relacionada con el trabajo mediante la utilización de computadoras. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
• APTITUDES DESEABLES.
• Educación: Título de estudios secundarios o certificado equivalente de un programa.
• de Desarrollo de Educación General (General Educational Development, GED).
• Experiencia laboral afín: Al menos 1 año de experiencia laboral afín.
• Experiencia como supervisor: No se requiere experiencia como supervisor.
• Licencia o certificación: Ninguna.
• Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables.
• Marriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de Una experiencia hotelera maravillosa, siempre con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo. Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.
• JW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. JW crea oportunidades de capacitación, desarrollo, reconocimiento y, lo más importante, un lugar donde puedes seguir tu pasión en un ambiente de lujo enfocado en el bienestar holístico. El trato excepcional a los huéspedes empieza con el modo en que cuidamos a nuestros empleados. Este es el The JW Treatment&trade. Al unirte a JW Marriott, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

Experience:

2 years required

Job type:

Full-time

• Location The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type Non-Management
• POSITION SUMMARY.
• Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATION.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Skills:

English

Job type:

Full-time

• Shape the future of mobility.
• Challenge, dynamic, great responsibility.
• Work with talented People.
• Come and challenge yourself, get great responsibilities, work with other talented people.
• If you want to challenge and discover yourself, while making positive impacts, join us. We are expanding rapidly and looking for a champion to shape MuvMi together. With our fast-growing pace, you can progress quickly (we mean compensation, responsibilities, and impact) and move to the next position within 1-2 years, if you are ready, willing, and able.
• Job DescriptionCustomer Service (Control Room/CS).
• Your main responsibilities will include (60% MuvMi, 40% Tuk Tuk Hop and others), but not limited to:
• Control and manage all services provided by MuvMi to be in accordance with service standards.
• Communicate with our customers through emails, phone calls (if needed).
• Connect Partner and/or client with the Business team.
• Greet and manage our Tuk Tuk Hop customers and private tour.
• Having emotional effectiveness (e,g., be polite, and be rational) in communications with both drivers and customers.
• Coordinate and support drivers, customers, and relevant teams to ensure smooth and timely service.
• Control and coordinate with the on-site teams to provide services orderly and smoothly.
• Able to control and coordinate other tasks as needed.
• Coordinate to improve and develop systems for greater efficiency.
• Support the work of our Hero (i.e. drivers) to provide service to both B2B and B2C customers according to the standards.
• Capable of addressing ad-hoc issues promptly and efficiently, while adhering to operational standards.
• Bachelor s Degree or Higher.
• Fresh graduates are welcome.
• Experience in hospitality or/and tour agencies would be an advantage.
• Able to work in shifts.
• Systematic thinking. Enjoy troubleshooting.
• Enjoys challenges and embraces change. Adaptable to diverse work environments.
• Service mind, well organized and detail oriented. Be comfortable with numbers is a plus.
• Able to communicate in English is strongly preferable.
• We are a transportation tech company with extensive experiences in both software and hardware. Currently, our flagship products are MuvMi and TukTuk Hop, which since the 2018 launch, have served over 8.5 million trips with 600+ Electric Vehicles. With positive feedback from our pilot, we are rapidly expanding our service in Bangkok and many cities in Thailand. We believe that we can change how people mobilize around cities in South East Asia. We are looking for leaders and champions to help us grow.
• We are a small (90+ people) and agile team. We make things happen and are looking for similar entrepreneurial spirits to join our team.
• Why us:
• Utilize your skills to solve meaningful problems. We are passionate about the problems that we are solving. They will impact many lives including yours.
• Work with a talented team. A couple of us had worked in Silicon Valley and at Boston Consulting Group. Our team also went to Stanford, Cambridge, RWTH-Aachen. Some have gold medals from Chulalongkorn University.
• Grow quickly, gain responsibility and learn to take lead.
• Opportunity to see how your products impact other people s lives.
• Flexible hours that suits your lifestyle with good compensation.
• We take pride in people's development. We care about you and how you will grow from working with us.
• Office location & work hour.
• Head office in Pradhiphat area (BTS Ari) and Thamaraj.
• Compensation & Benefits.
• Provident fund.
• Shuttle service (MuvMi) from BTS stations.
• Annual Leave package.
• Health insurance & Social welfare.
• Learning budget.
• Performance based bonus.
• Team building activities.
• Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Urban Mobility Tech Co. Ltd. (UMT & MuvMi). Your details will be kept on our Internal file for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Urban Mobility Tech Co. Ltd. and its affiliate.
• For full details of our privacy policy please visit our website: https://www.umt.ltd/privacy_policy/.

Job type:

Full-time

• ประเภทของงาน Food and Beverage & Culinary
• สถานที่ Bangkok Marriott Marquis Queen s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand ดูบนแผนที่
• ตารางการทำงาน Full-Time
• พักอยู่ในพื้นที่ห่างไกลหรือไม่ N
• โยกย้ายใช่หรือไม่ N
• ประเภทตำแหน่ง Non-Management
• แมริออท อินเตอร์เนชั่นแนลเป็นผู้ว่าจ้างที่ให้โอกาสเท่าเทียมกัน เราเชื่อในการจ้างบุคลากรที่มีความหลากหลายและสนับสนุนวัฒนธรรมที่รวมทุกกลุ่มคนและให้ความสำคัญกับคนเป็นอันดับหนึ่ง เรามุ่งมั่นที่จะไม่เลือกปฏิบัติบนหลักการที่ได้รับความคุ้มครอง เช่น ความพิการและสถานะทหารผ่านศึก หรือหลักการอื่นๆ ที่ครอบคลุมภายใต้ข้อกฎหมายที่เกี่ยวข้อง
• กลุ่มโรงแรมแมริออทมุ่งมั่นที่จะยกระดับศิลปะแห่งการบริการ สร้างสรรค์สิ่งใหม่ๆ ในทุกโอกาส ในขณะเดียวกันก็รักษาความสะดวกสบายในแบบที่ทั่วโลกคุ้นเคย ในฐานะผู้ให้บริการของกลุ่มโรงแรมในเครือแมริออท คุณจะช่วยรักษาคำมั่นสัญญาที่ว่า "บริการที่ประทับใจตลอดเวลา" ด้วยการให้บริการที่ใส่ใจ จริงใจ และมองการณ์ไกลซึ่งสนับสนุนและต่อยอดจากความมีชีวิตชีวานี้ ด้วยชื่อที่สื่อถึงการให้บริการทั่วโลก เราภูมิใจให้การต้อนรับคุณสู่เส้นทางสายอาชีพกับโรงแรมในเครือแมริออท การร่วมงานกับกลุ่มโรงแรมแมริออท หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International ซึ่งเป็นที่ที่คุณจะทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ เริ่มต้นเป้าหมายของคุณ เป็นส่วนหนึ่งของทีมงานระดับโลกที่มีความเป็นเลิศ และเป็นตัวคุณในเวอร์ชันที่ดีที่สุด
• JW Marriott เป็นโรงแรมหรูในเครือของ Marriott International และประกอบด้วยโรงแรมสวยงามมากกว่า 100 แห่งในเมืองท่องเที่ยวและสถานที่ตากอากาศที่โดดเด่นทั่วโลก JW ให้ความสำคัญกับพนักงานเป็นอันดับแรกเพราะเชื่อว่าถ้าคุณมีความสุขแล้ว ผู้เข้าพักของเราก็จะมีความสุขเช่นกัน พนักงานของ JW Marriott มีความมั่นใจ ความคิดสร้างสรรค์ ความจริงใจ ความเข้าอกเข้าใจ และสานต่อมรดกของแบรนด์และผู้ก่อตั้งบริษัทอย่าง J. Willard Marriott โรงแรมของเรามอบประสบการณ์การทำงานที่โดดเด่นไม่เหมือนใคร ซึ่งคุณจะได้เป็นส่วนหนึ่งของชุมชนและรู้สึกประทับใจกับมิตรภาพที่แท้จริงกับเพื่อนร่วมงานที่หลากหลาย JW สร้างโอกาสสำหรับการฝึกอบรม การพัฒนา การยอมรับ และที่สำคัญที่สุดคือสถานที่ที่ให้คุณทำตามความปรารถนาได้ในสภาพแวดล้อมที่หรูหรา โดยเน้นที่ความเป็นอยู่ที่ดีแบบองค์รวม การปฏิบัติต่อผู้เข้าพักอย่างดีเลิศนั้นเริ่มต้นด้วยการดูแลพนักงานของเรา นั่นคือ The JW Treatment เมื่อร่วมงานกับ JW Marriott หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International ซึ่งเป็นที่ที่คุณจะสามารถทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ เริ่มต้นเป้าหมายของคุณ เป็นส่วนหนึ่งของทีมงานระดับโลกที่มีความเป็นเลิศ และเป็นตัวคุณในเวอร์ชันที่ดีที่สุด

Job type:

Full-time

• Location Bangkok Marriott Marquis Queen s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type Non-Management
• POSITION SUMMARY.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Skills:

Energetic, Excel, English

Job type:

Full-time

• Answer incoming calls and handle emails requests in a friendly, energetic, and efficient manner.
• Obtain the necessary information from the guest to propose the right offer.
• Assist the guest with enquiries about hotel facilities, destinations, and Accor loyalty programme.
• Be able to provide support on all.accor.com and handle guest s complaints in a timely and professional manner.
• Offer a personalized and customized reservations experience, based on guest s needs.
• Ensure revenue is maximized by up-selling guest rooms and cross-selling services and product e.g. breakfast, airport pick-up service.
• Conduct the training for the new agents and quality coaching sessions on monthly basis.
• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is a must.
• Worked in hotel/resort or travel agency/OTA or equivalent work experience.
• Highly confident, customer-focused, able to work under pressure and remain calm and courteous at all time.
• Expertise in sales skills (selling and upselling/cross-selling) is a must.
• Strong customer service knowledge and problem-solving abilities.
• Excellent communication skills and time-management skills.
• Multi-tasking allowing the use of several systems at the same time (knowledge about Amazon connect is a plus).
• Computer literate in Microsoft Window applications required (Powerpoint and excel).
• A team player with nice personality who is always ready to support his/her peers.
• A team leader with training and coaching skills.

Skills:

Sales, Microsoft Office

Job type:

Full-time

• สถานที่ปฏิบัติงาน สำนักงานใหญ่ เลขที่ 3455 ทีทีซี พาร์ค ทาวเวอร์ ชั้น 3-4 ถนนพระราม 9
• แขวงสวนหลวง เขตสวนหลวง กรุงเทพฯ 10250
• ประกันสังคม (ทุกตำแหน่ง).
• ประกันอุบัติเหตุ (ทุกตำแหน่ง).
• ประกันสุขภาพยามเจ็บป่วย (ทุกตำแหน่ง).
• ประกันชีวิต (ตามอายุงาน / บางตำแหน่ง).
• คอมมิชชั่นจาการขาย (บางตำแหน่ง).
• การอบรม และสัมมนา (บางตำแหน่ง).
• การท่องเที่ยวต่างประเทศ (บางตำแหน่ง).
• เงินกู้ยืมและช่วยเหลือยามฉุกเฉิน (ตามผลงาน / ตามอายุงาน / บางตำแหน่ง).
• เงินโบนัสพิเศษ (ตามผลงาน).
• รายละเอียดการปฏิบัติงาน1. จำหน่ายบัตรโดยสารเครื่องบินทุกประเภท โดยใช้โปรแกรม Amadeus, Galileo,Abacus
• ให้บริการหลังการขายกับคุณลูกค้า เช่น การเปลี่ยนวันเดินทาง,การรีเควทที่นั่ง อาหาร หรือเช็คอินเป็นต้น
• ต้องมีประสบการ์ณด้านการสำรองที่นั่งบัตรโดยสารและเสนอขายบัตรโดยสาร เป็นอย่างดี และสามารถตอบคำถามได้อย่างชัดเจนและถูกต้อง เสนอราคาได้ตรงตามความต้องการของลูกค้า เพื่อปิดการขายให้รวดเร็ว
• รวบรวมจัดเก็บข้อมูลและรายงานการปฏิบัติงานต่อผู้บังคับบัญชา ตลอดจนปฏิบัติงานอื่นๆตามที่ได้รับมอบหมายจากผู้บังคับบัญชา เพื่อให้บรรลุเป้าหมายตามแผนงานขายที่กำหนดไว้ และสอดคล้องกับนโยบายของบริษัท
• คุณสมบัติของผู้สมัครงาน1.เพศชาย / หญิง อายุ 22 - 35 ปี
• วุฒิ &#3611.ตรี ขึ้นไป ไม่จำกัดสาขา
• มีทักษะในการ พูด ฟัง อ่าน เขียน ภาษาอังกฤษ ได้
• มีความซื่อสัตย์ ขยันและอดทน สามารถทำงานล่วงเวลา
• มีทักษะในการใช้คอมพิวเตอร์ เช่น โปรแกรม Microsoft Office และโปรแกรมอื่นๆ
• มีประสบการณ์งานขายและรับจองบัตรโดยสารเครื่องบิน ตั้งแต่ 1 ปี ขึ้นไป
• สามารถใช้โปรแกรม Amadeus, Galileo, Abacus ได้
• มีประสบการณ์เกี่ยวกับการออกและพิมพ์บัตรโดยสารเครื่องบินเครื่องบินด้วยระบบ CRS เช่น Amadeus, Galileo, Abacus จะได้รับการพิจารณาเป็นพิเศษ
• หากมีประสบการณ์ เกี่ยวกับงานขายและรับจองที่พัก, โรงแรม, บริการวีซ่า จะได้รับการพิจารณาเป็นพิเศษ
• มีบุคลิกภาพที่ดี มีมนุษยสัมพันธ์ดี และมีใจรักในงานให้บริการ
• วิธีการรับสมัคร การสมัครจะต้องแนบรูปถ่ายจึงจะพิจารณา***
• ท่านสามารถสมัครได้โดยตรงมาที่
• อีเมล: [email protected]
• สมัครผ่านทางเว็บไซด์ของบริษัทด้านล่าง
• สมัครด้วยตนเองได้ที่บริษัทฯ
• บริษัทฯ ขอสวนสิทธิ์ในการพิจารณาผู้สมัครที่ส่งเอกสารและให้ข้อมูลอย่างครบถ้วนและเรียบร้อยเท่านั้น **
• ติดต่อฝ่ายทรัพยากรมนุษย์
• บจ&#3585.ทีทีซี โกลบอล และ บริษัทในเครือทีทีซีโกลบอล
• อีเมล: [email protected]
• เว็บไซต์: www.thaitravelcenter.com
• หลักฐานการสมัครงานสำเนาบัตรประชาชน จำนวน 1 ชุด.
• สำเนาทะเบียนบ้าน จำนวน 1 ชุด.
• ใบเปลี่ยนชื่อ-สกุล (ถ้ามี) จำนวน 1 ชุด.
• สำเนาใบรับรองผลการศึกษา (Transcript) จำนวน 1 ชุด.
• หนังสือรับรองการฝึกงาน / ผ่านงาน (หากมี) จำนวน 1 ชุด.
• ประกาศนียบัตรรับรองการผ่านการอบรมหลักสูตรต่างๆ (ถ้ามี) จำนวน 1 ชุด.
• รูปถ่ายขนาด 1 นิ้ว หรือ 1.5 นิ้ว จำนวน 1 รูป.

Job type:

Full-time

• Job Number 24135109
• Location The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP
• Schedule Full-Time
• Located Remotely? N
• Relocation? N
• Position Type Non-Management
• POSITION SUMMARY.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
• Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Skills:

Compliance

Job type:

Full-time

• Able to think fast, find answers, and respond quickly to customers concern, issues and questions, all with a polite, empathic, and professional and manner.
• Excellent customer care and focus, ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
• Recommend possible hotels to meet the customs needs.
• Ability to learn and follow all customer service procedures and policies.
• Refer issue and questions to managers if necessary.
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel.
• Take personal responsibility for driving up selling and cross selling.
• Strive to meet and go above personal and team targets, and goals.
• Aim for customer resolution and return.
• Record, organize and file customer interactions and profile/account changes.
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business.
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy.
• Qualifications College degree in hotel management.
• Previous experience in customer support, client services, sales or a related filed.
• Able to concentrate on multiple problems at once.
• Personable and attentive.
• Strong interpersonal skills.
• Strong verbal communicator.
• Customer-focused for positive customer experience and resolution.
• Familiar with the software used to connect with customers and gather their information.
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
• Excellent time management and prioritization skills.
• Familiar with the hotel operations available technology and all distribution channels.
• Understand the dynamics of regional & local markets and local competitors.

Skills:

Compliance

Job type:

Full-time

• Able to think fast, find answers, and respond quickly to customers concern, issues and questions, all with a polite, empathic, and professional and manner.
• Excellent customer care and focus, ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
• Recommend possible hotels to meet the customs needs.
• Ability to learn and follow all customer service procedures and policies.
• Refer issue and questions to managers if necessary.
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel.
• Take personal responsibility for driving up selling and cross selling.
• Strive to meet and go above personal and team targets, and goals.
• Aim for customer resolution and return.
• Record, organize and file customer interactions and profile/account changes.
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business.
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy.
• Qualifications College degree in hotel management.
• Previous experience in customer support, client services, sales or a related filed.
• Able to concentrate on multiple problems at once.
• Personable and attentive.
• Strong interpersonal skills.
• Strong verbal communicator.
• Customer-focused for positive customer experience and resolution.
• Familiar with the software used to connect with customers and gather their information.
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
• Excellent time management and prioritization skills.
• Familiar with the hotel operations available technology and all distribution channels.
• Understand the dynamics of regional & local markets and local competitors.

Experience:

5 years required

Skills:

Finance, Budgeting, Excel, English

Job type:

Full-time

• Supervise the following functions under General Administration; messenger services, mail room, asset management, office supplies & inventory management, meeting room reservation system, property & risk insurance, etc.
• Control and Maintain budgets and optimize expenses for maximum operational efficiency.
• Develop inventory control management systems for the Asset Management team.
• Job Description Design strategy and set goals for General Administration Section.
• Supervise the following functions under General Administration; messenger services, mail room, asset management, office supplies & inventory management, meeting room reservation system, property & risk insurance, etc.
• Control and Maintain budgets and optimize expenses for maximum operational efficiency.
• Develop inventory control management systems for the Asset Management team.
• Review performance data to monitor and measure productivity, goal progress and activity levels.
• Set policies and processes related to General Administration.
• Qualification Bachelor s Degree in any field.
• Preferable Experience at least 10 years in Account, Finance and General Affairs.
• At least 5 years experience as manager or management level.
• Experience in planning and budgeting.
• Knowledge of strategic planning, administrative management principles and procedures.
• Strong analytical skills, Outstanding organizational and leadership skills.
• Good command of spoken and written in English.
• Good computer skill; MS Office, especially MS Words & MS Excel.
• Recruiter Kanokwan Siriluan (กนกวรรณ ศิริล้วน)

Skills:

eCommerce, Copywriting, Digital Marketing, English

Job type:

Full-time

• Supporting hotels as required to better manage and leverage electronic distribution channels.
• Coordinating with hotels and partner agencies in the execution of all eCommerce activities for all Minor Hotel properties in Maldives and to assist in implementing new eCommerce initiatives.
• Seek to continuously improve content on brand.com via the use of the CMS including copywriting, images, videos, 360 virtual tours, THN conversion widgets and ensure a t ...
• Working closely with hotel marketing team to update Brand.com & IBE contents and its translations as well as working along with hotel revenue team to create new offer landing pages or add/update room type details on Brand.com pages and IBE.
• Delivering accurate and fast to market implementation of the offers from a content perspective across all owned channels (Sitecore CMS & GHA Ibexa CMS).
• Applying effective onsite SEO measures as defined and in collaboration with the Area E-Commerce & Digital Marketing Manager Maldives.
• Helping Maldives hotel team to manage third party agency to run paid advertising Social Media channels and campaigns. This also includes the work preparation related to banners, contents, and translations for the paid media ads.
• Scope and General Purpose of Job:
• Assistant Area E-Commerce Manager Maldives is responsible for the execution of eCommerce activity for Minor Hotels located in Bangkok.
• Anantara Dhigu Maldives Resort.
• Anantara Veli Maldives Resort.
• Anantara Kihavah Maldives Villas.
• Naladhu Private Island.
• Niyama Private Islands Maldives.
• NH Collection Maldives.
• Avani+ Fares Maldives.
• This position will also oversee eCommerce activity including the management of the property's websites and mini-sites including F&B individual websites in line with corporate guidelines, working together with the marketing team.
• This position will drive and measure the total brand.com digital strategy as well as supporting additional activities (e.g. F&B and Spa etc.) such as booking engines, websites and campaigns to drive reservations or online sales.
• QualificationsBachelor s Degree in any related filed.
• Preferable but not mandatory to have online marketing experience in the hotel or travel verticals.
• Very good written & verbal English is essential.
• Understating of Search Engine Optimization and Pay-per-clicks tactics.
• Understating of Social Media (Tripadvisor, HolidayCheck, Twitte,Facebook).
• Preferable experience in using Content Management Systems.
• Preferable experience in hotel or travel related business.
• Preferable experience in OTA, reservations or usage of channel management.
• Analytical skill a must. Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
• Preferable proficient web analytics skills and ability to analyze website performance data (i.e. financial, statistical and /or performance).
• Very good use of words, powerpoint, excel is essential.
• Additional Information A dynamic work culture in the most beautiful environment.
• Competitive Compensation & Benefits Package.
• The opportunity to be part of our successful Brands in the Maldives.
• Great career development and opportunities with Minor Hotels.

Skills:

eCommerce, SEO, SEM, English

Job type:

Full-time

• Implementing Minors Hotels long-term digital & distribution strategy in line with corporate initiatives.
• Manage hotels and partner agencies to execute all ecommerce & distribution activities for all regional properties and implementing new initiatives to support hotel marketing strategies and to grow direct revenue.
• Implement pre-opening budgets, onboarding strategies and system/channel configurations/training for pre-opening and rebranding properties.
• Assisting in establishing best practices to manage Online Travel Agents in the region by maximizing the dynamic connectivity to controls the rate dilutions to drive direct conversions.
• Supporting hotels as required to better manage and leverage electronic distribution channels, social channels F&B and Spa platforms.
• Ensuring optimal content of Minor Hotels and or properties as designated in all relevant electronic distribution channels.
• Developing and optimizing the online reachability to maximise ranking/visibility of properties on various search engines, channels, meta channels, GDS and on brand.com.
• To conduct feasibility study, ROI and to suggest ways of improving ranking and revenue generation over e-channels by driving monthly/weekly audits.
• Measuring, analyzing and reporting eCommerce and distribution performances and suggesting tactics improvements and new activities.
• Preparation of annual eCommerce and distribution marketing and system budgets.
• Manage the channel manager and interfacing of new channels in conjunction with the revenue and reservations team.
• E Commerce.
• Coordinate the development of e-Commerce tactics for the individual hotels in line with corporate guidelines, including SEO, SEM campaign preparation and analysis. Advise hotels and measure and report on results.
• Implement best practice rules to optimize content (images, content, links, and accurate translations) relevancy, accuracy and performance on brand.com website and work with the Marketing & Communications team on corrective actions.
• Support the website functionality for the development and sending of consumer and trade emailing or RFP and make sure all functionalities are working properly and test the response.
• Develop measure and optimize ROI on new traffic generating channels.
• E Commerce Hotel website management, mini site development management, etc.
• Develop Ecommerce strategies and best practices for the hotel web site such as content management, traffic driving tactics and strategies.
• Work closely with Marketing Communication team to maintain relevant and search oriented key words and is up to date and optimized.
• Digital Marketing Responsibilities (PPC, SEO, Social Media, Email, Mobile, etc.):
• Serve as primary point of contact for each hotel within the responsible area for digital marketing/E-Commerce related questions and activities.
• Collaborate with partner agencies to develop annual business plans for responsible hotels to ensure sound comprehensive strategic recommendations and ensure ROI goals are achieved for SEO, PPC, mobile and social activity.
• Exhibit knowledge of CPA, CPC, CPM, e-mail buys, paid search, mobile and other conventional and unconventional internet advertising/acquisition models.
• Work with and manage agency to ensure PPC and SEO plans strategically and efficiently fit each individual hotel s goals and objectives.
• Drive email marketing initiatives for responsible hotels along with Marketing Communication managers. Responsible for setting up accounts with approved vendors, drive quarterly/annual activity calendar, generating quarterly performance reports and conducting regular database audits.
• Develop measure and assist in executing social media activity, which will include assisting Marketing Communication managers put together creative strategies to generate Fan Base, working with agency on tagging and monitoring social media performance using approved tools. Also be responsible to drive/evaluate business case documents put together by hotels for use of Facebook or other social media channel requests.
• Total Digital Strategy (Diving all F&B, Spa, MICE and B2B Digital functions).
• To assist in the implementation of additional digital channels for F&B, Spa MICE including booking engines and individual websites.
• Develop a digital advertisement strategy for F&B, Spa, MICE and digital B2B according to the global roadmap.
• Drive individual and regional campaign for each of the outlets that have high retail value.
• Ensue that F&B outlets work with the respective food aggregator of their region or developpe their own delivery methodology where possible.
• Review the conversion of RFP in website and implement strategies to help sales to be improve responsiveness.
• Revenue Management and Pricing.
• To assist the revenue team at each property in maximizing revenue and yield through business trend analysis, highlighting areas of opportunity in digital and distribution strategies on an ongoing basis.
• To monitor and control that the distribution through all channels is in line with Minor Hotels Distribution strategy and closely monitor business shifts between channels (Channel Management).
• To monitor and control that the Dynamic Pricing Strategies is adhered to and promoted with global and local distribution partners.
• Strategy and Budget Management:
• Set overall digital and ecommerce direction to help drive room and other related revenues (i.e. F&B, spa, meetings, etc.).
• Maintain overall hotel digital and ecommerce budget and related vendor/agency relationships (i.e. Supporting billing and invoicing needs with each individual hotel, etc.).
• Identify, articulate and rationalize insights and recommendations to senior hotel management.
• Provide ongoing updates of industry news, trends, issues, site features and best practices to senior hotel management and help educate hotel on E-marketing essentials.
• Project and Third Party Agency Management:
• Meet with digital and Ecommerce industry representatives (i.e. vendors, agencies, media partners to gain insight to best practices.
• Work closely with Marketing communications team for all Sales and Marketing activities over Digital and Online medium.
• Technical.
• To be familiar with the technical set-up of all relevant distribution channels or switches.
• Qualifications Demonstrated experience as a multi-property e-Commerce Leader.
• Innovative commercial leader with proven success driving Total Hotel Profitability.
• Able to partner with and persuade diverse stakeholders, including executive level.
• Demonstrated track record driving results in high pressure and volatile environments.
• Highly adaptable, resilient, and able to thrive in culturally diverse workplaces.
• Experience deftly managing owner relations.
• Demonstrated ability to rapidly integrate, interpret and analyse diverse data analytics.
• Proven manager, educator and mentor of team members at all levels of the organisation.
• Ability to communicate at a professional level in both spoken and written English.
• Ability to travel periodically to properties as required.