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Skills:

Project Management, Analytical Thinking, Negotiation, English

Job type:

Full-time

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
• Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Performs other duties as assigned.
• WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
• Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
• Basic to more advanced general knowledge of customer service principles and practices.
• Basic analytical skills and good service orientation.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Identify same location partners with proximity.
• Offer services to similar partners [landlords, concierge, in mall Department Store Boutique Managers and Head of Clienteling.
• Net working within local luxury field.
• Work on partnership strategy and yearly calendar to animate & generate traffic driver with relevant customer audience.
• Detect client Data Preferences: Data Analytics:Implement and monitor the behaviour in store tracker (BA Portal).
• Know your top 30 clients.
• Work and liaise closely with CRM teams to leverage on key analytics to build action plan.
• Initiate VIP Experience:Follow up on relevant moments to be address to VIP customers.
• Initiate events Active customer conversion by leveraging on in-store eventing for Hallmarks/New launches.
• Evaluate & Monitor Activations:Monitor and coach store team and each BA's on their clienteling KPI's.
• Weekly chat coaching per BA.
• Provide strategy and all assets to the store team to always increase the level of service in the store.
• Evaluate perfornace of each BA and In Store event initiatives taken and leep improving the model to better scale.
• You HaveAt least 5 years of experiences in luxury retails, customer service, or hospitality industries.
• Proven experience in a client-facing role within the luxury field.
• Proven ability to influence stakeholders across all levels.
• Strong leadership skills with the ability to coach and motivate a team.
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders.
• Proficiency in CRM systems and ability to analyze data and draw actionable insights.
• Good English communication both written and speaking.

Skills:

Compliance

Job type:

Full-time

• You will oversee Quality Management systems at SMO Customer Service Project in Thailand to drive consistency and alignment and ensure ISO9001, and applicable customer requirement compliance and sustainable operations.
• You will perform quality Lead internal auditor and support implementation of follow-up corrective actions to ensure compliance with ISO9001/Customer/Head Quarter and applicable local regulations.
• You will partner with maintenance site to increase quality and safety awareness, tra ...
• You will develop aligned methods, business processes and procedure for consistent of Quality Management System within SMO Customer Service, Thailand.
• You will conduct training session for others in all aspects of the quality system and application of procedures.
• You will update quality documentation and communicate to carry forward lessons learned from quality concerns.
• Use your skills to move the world forward.
• You are experienced in the field of Sciences/Engineering and related field of Quality Management System, or other Management System e.g Environmental, Occupational health and Safety in public transportation or similar fields.
• A detailed understanding of ISO9001/ISO14001/ISO45001 and experience in auditing.
• Why you ll love working for Siemens Mobility.
• We live and foster an ownership culture in which every employee takes personal responsibility for our Company's success. We invest in our team members, offering a wide variety of development opportunities. In this role you will have the opportunity to qualify for Siemens Commercial Project Manager career and to undergo the Commercial Project Management certification.
• Flexible Benefits Program for employees & dependents.
• Medical Insurance for Spouse and Children.
• Annual leave starting at 10 days.
• Siemens Share Options.
• National & International opportunities.
• Positive, inclusive and relaxed working environment.
• Join a team dedicated to transforming the everyday for a more sustainable future.
• Siemens prides itself on its diverse workforce.
• Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work.
• We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

Experience:

3 years required

Skills:

Pleasant Personality, English

Job type:

Full-time

• Collaborate closely with the Boutique team members to achieve the monthly WFJ targets as well as drive the rôle as the brand ambassador transmitting the brand values & culture to clients.
• Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge.
• Share knowledge, market intelligence and information about WFJ with the team members to help build a high performance team.
• Provide qualitative feedbacks regularly to Boutique Management team and WFJ Merchandising team on collection performance, product quality and challenging item push.
• Partner with the Visual Merchandising team on the optimisation of display and visibility such as ensuring frequent changes on display, increasing visibility of challenging items, etc.
• Work closely with Timepieces & Fine Jewelry Expert (TFJE) and WFJ Deputy Head of Boutique to ensure tidiness to increase visibility.
• Recruit new TFJ customers and convert existing Fashion clients to TFJ purchasers as well as develop strong, lasting relationships with clients.
• Ensure all customer service and after-sales requests are handled according to the guidelines.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Providing expert advice and support to both staff and clients.
• Engaging in projects that challenge and expand your skills.
• What you will bring Minimum 3 years of sales experience preferably from international Watch & Fine Jewelry (WFJ) brands.
• Strong knowledge of WFJ collections (including technical knowledge) and basic alteration skills with the experience of handling high profile clientele.
• Knowledge of WFJ competition environment & trends.
• Pleasant personality with high level of sophistication & refinement.
• Excellent communication skills (Thai and English) with team working spirit, aiming for the total business goals of the boutique.
• Comfortable with retail working hours such as on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Social media, Enthusiastic, Fast Learner, English

Job type:

Full-time

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & ManagementAnalyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & ManagementCoordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Are youEnthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or in a department store industry preferred.
• Communicate & written fluently both in Thai and English is a MUST.
• Able to work on weekend.
• 90% working at department store.

Skills:

Social media, Enthusiastic, Fast Learner, English

Job type:

Full-time

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & ManagementAnalyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & ManagementCoordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Retail ExcellenceProduct & Stock Management.
• Inspect & manage department inventories.
• Provide plans & feedback to HQ regarding NPD/Current promotions/Traffic etc.
• Data Collection.
• o Corroborate proper customer and sales data collectionBrand Identity & Store Image.
• o Establish & maintain appropriate store image within brand identitySustainable Operations.
• o Embedded sustainability practices at counter operations
• Are youProficient in Thai Language, as well as fluent in English for both speaking & written.
• Enthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about luxury beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or hospitality is a plus. Exceptional recent graduates are welcome.
• The tribe at L'Oreal is diverse and you're encouraged to express yourself. You will also have the opportunity to shape your own career path and grow as a leader.