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Experience:

5 years required

Skills:

SQL, Python, Network Programming, English

Job type:

Full-time

• Develop tools to enhance operational and business job capabilities.
• Create dashboards to represent data.
• Commission and install new applications, as well as customize existing applications to make them fit for purpose.
• Bachelor's or higher degree in Telecommunication Engineering, Computer Engineering, Computer Science, IT, or any related field.
• Minimum of 5 years of experience in Network and Telecommunication fields.
• 3-5 years of experience using analytic tools such as PowerBI, Tableau, etc.
• Proficiency in SQL commands, Python, Visual C+, and programming techniques.
• Good communication skills and the ability to work under pressure. Strong command of English and computer literacy.
• Recruiter.
• Pornvipa Phothong (พรวิภา โพธิ์ทอง).

Experience:

2 years required

Skills:

Java, Database Administration, System Administration, English

Job type:

Full-time

• Responding to customer / business user inquiries that escalate from Tier-1 support team.
• Identifying customer issues and diagnosing the root of the problem.
• Providing troubleshooting and guidance to Tier-1 support team in resolving the customer's issues.
• Logging and updating support tickets for tracking purposes.
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., Tier-3 support) when necessary.
• Knowledge, Skills and Competencies:
• A degree in Computer Engineering, Computer Sciences or Information Technology.
• Knowledge of programming languages i.e. SQL, Java and.Net Languages.
• Previous experience as an application support analyst or a similar role.
• System Engineer / System Administrator.
• Responsible for Monitor and analyze Server performance, Operating System and ensure efficient utilization of Server Hardware.
• Responsible for performance tuning and corrective maintenance to assure that Server Hardware, OS and Network Connection is performing efficiently
• Installing and upgrading UNIX / Window system software on company servers and computers.
• Creating UNIX / Windows file systems.
• Setting up and maintaining UNIX / Windows user accounts and access management systems.
• Implementing network and computer system policies.
• Detecting and troubleshooting software and hardware issues.
• Responding to user requests and software errors.
• Monitoring the performance of the system and server.
• Creating backup and recovery policies.
• Setting up and monitoring security policies.
• Applying patches and upgrades when necessary.
• Knowledge, Skills and Competencies:
• Previous experience as a UNIX/Window system administrator.
• Bachelor s degree in computer science, computer engineering, or a similar field.
• Knowledge of UNIX, LINUX and Windows operating systems, storage environments, file systems, and network protocols.
• Detailed knowledge of UNIX/Window principles, file editing, UNIX commands, and file manipulation.
• Familiarity with Windows, UNIX, LINUX, and LINUX shell scripting.
• Knowledge of networking principles including routing, subnets, TCP, IP, VLANs, and UDP.
• Understanding of backup procedures and storage management.
• In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors.
• Database Administrator.
• Responsible for Monitor and analyze database performance and ensure efficient utilization of database systems.
• Responsible for performance tuning and corrective maintenance to assure that database is performing efficiently.
• Perform data backups and developing data recovery plans.
• Perform Database security and integrity controls.
• Perform database capacity planning and maintain a database instance.
• Knowledge, Skills and Competencies:
• Bachelor s degree in computer science or a related information technology field.
• At least 2 years of experience as a System and Database administrator.
• Proficiency in database administrator, including MS SQL, MongoDB, Oracle Database or PostgreSQL.
• Good understand in database design, troubleshooting and maintenance.
• Experience in SQL and PL/SQL.

Experience:

2 years required

Skills:

VoIP, Software Development, English

Job type:

Full-time

• Responsible in troubleshooting basic end-user issues related to workstation, server, network, voice, assets and mobile.
• Responsible in processing service request related to endpoints such as but not limited to:Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets.
• Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services.
• Performing/assisting with the troubleshooting on managed active directory and other related services.
• Performing/assisting with the network/connectivity related tasks, and preventive maintenance.
• Proactive monitoring of voice systems to ensure maximum availability and optimal operation of office phone systems including phone handsets, MDF/ IDF wiring, VoIP systems and voice circuits.
• Responsible in coordinating workstation hardware related issues to vendor.
• Responsible in providing timely and accurate update and information on assigned incidents and service request.
• Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.
• Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process.
• Work closely with service providers to resolve workstation related issues and/or in provisioning new services.
• Responsible in performing workstation installation, upgrade, preventive maintenance, back-up, monitoring, access administration and other related communication and server infrastructure tasks.
• Maintains data integrity and ensures the security of workstations in accordance to standards and best practices (e.g., standards implementation/configuration hardening, secure access control, patch updates, etc.).
• Act as endpoint process expert.
• May be tasked as a Dedicated Support Engineer where required.
• May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization.
• Responsible for Network Load Conversions for troubleshooting and training room set-ups.
• Performs assigned activities or tasks which are aligned to the set objectives by the management.
• WORK EXPERIENCE AND COMPETENCIES / SKILLS REQUIREMENTS:
• Must have at least two (2) years experience in an IT-related capacity.Technical experience must include the following:
• Basic to Intermediate skills in Workstation/Server/Network/Voice administration, operations & maintenance troubleshooting.
• PC hardware troubleshooting.
• Must have good command of English (oral and written communication), and effective presentation skills.
• Knowledgeable in the following standards: ISO 20000, ISO 27001; ISO 22301; CMMi for Services.
• Background in Service Support, Service Delivery, IT Service Management, IT Operations.
• Certified in CompTIA A+, ITIL Foundation v.3, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Desktop Support Technician (MCDST) will be an advantage.

Experience:

5 years required

Skills:

Management, Leadership Skill

Job type:

Full-time

• Lead and manage a team of technical service engineers, including:Training and performance management.
• Motivating and coaching for continuous improvement.
• Delegating tasks and ensuring accountability.
• Oversee the technical service operations, ensuring efficient troubleshooting, problem resolution, and user satisfaction.
• Develop and implement technical service strategies that align with the organization's goals and budget.
• Monitor and analyze team performance using KPIs/OKRs.
• Identify areas for improvement in service delivery and implement corrective actions.
• Stay up-to-date on industry trends and ensure the team has the necessary skills and knowledge.
• Act as a liaison between technical service engineers and other departments.
• Provide advanced technical support to customers, troubleshooting and resolving complex issues.
• May participate in hiring and training activities for new service engineers.
• Bachelor's degree in engineering, computer science, or a related field (preferred).
• Minimum 5 years of experience in a technical service role, with several years of leadership experience.
• Proven leadership and management skills with a strong track record of motivating and developing teams.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to delegate effectively and empower team members.
• In-depth understanding of technical service methodologies and best practices.
• สมัครงาน โปรดระบุ Expected Salary.
• Co working Space.
• ฟิตเนต.
• ประกันสังคม / ประกันสุขภาพ / ประกันชีวิต / ประกันอุบัติเหตุ.
• กองทุนสำรองเลี้ยงชีพ.
• โบนัสประจำปี.
• วันลาพักร้อน เมื่อผ่านทดลองงาน.
• วันลา Workation.
• วันหยุดพิเศษในเดือนเกิด.
• ตรวจสุขภาพประจำปี.
• เงินช่วยเหลือสมรส / เงินช่วยเหลือฌาปนกิจ.
• การเดินทาง.
• BTS: สถานีพหลโยธิน24.
• MRT: สถานีพหลโยธิน.
• ติดตามข่าวสารจาก SC ASSET ได้ที่.
• http://insidesc.scasset.com/.

Experience:

3 years required

Skills:

Software Development, Windows Server, English

Job type:

Full-time

• Answer calls to give advice and solve basic computer system problems for users via telephone, Email, and MS Team.
• Perform remote duties on customer machines to resolve computer system problems.
• Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level.
• After opening the event Customer details and problems must be entered. to record it correctly in the system.
• Follow up on solving problems for users from the beginning until the end of the process.
• Bachelor s degree in Computer Science/Engineering or related.
• 2-3 years of experience in the role of Service Engineer or Service Desk.
• Proficient in English (able to communicate effectively).
• Customer service-oriented mindset.
• Knowledge of Technical windows.
• Having ITIL process knowledge is an advantage.
• Able to travel to work easily.

Experience:

1 year required

Skills:

Market Research, Accounting, Thai, English

Job type:

Full-time

• Liaison between the business-Unit and technical team to ensure the proper solutions are developed and delivered according to the business needs.
• Serve as an IT Ambassador and works closely with Business-Unit to facilitate any initiative, operational improvement and technical Advisory related to IT aspect.
• Acts independently or as a member of a BUs IT projects team, responsible for providing technical guidance concerning the business implications of the application on various systems.
• Advise and Define BU needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Develop and propose financial solutions to meet business and customer needs.
• Provide options and recommend end-to-end business solution or workaround.
• Support finance on matters relating to the monthly reporting process, costing data integrity and quality, annual budgeting process, and other finance-related matters.
• Strong background in Agile methodology & DevOps environment.
• Bachelors or masters degree in Computer Science, Engineering or Accounting IT.
• Minimum of 1-3 years experience.
• Strong knowledge in business administration and market research.
• Background in Retail, Financial Services business is advantageous.
• Fluent in Thai and English communication skills.
• Require broad range of business acumen, technical knowledge and project management skills.
• Have SQL & Technical background.
• Strong planning skill.
• Strong analyzing and organizing skills.
• Able to work under pressure and tight deadlines.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.

Experience:

2 years required

Skills:

Software Development, English

Job type:

Full-time

• Provide end-user and problem resolution for computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing parts.
• Checking computer equipment for electrical safety.
• Maintaining records of software licenses, computers and hardware.
• Managing stocks of equipment and asset tag, consumables and other supplies.
• Purchasing IT equipment and coordinate with the vendor team.
• Being responsible for any task assigned by manager.
• Bachelor's degree in computer science, information technology.
• 2-4 years of experience as an IT support role.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs, onboarding and train end-users.
• Proficiency in IT helpdesk software, such as Freshservice.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

3 years required

Skills:

Software Testing, Windows Server, English

Job type:

Full-time

• สนับสนุน, ให้คำแนะนำ และสามารถทดสอบอุปกรณ์, ผลิตภัณฑ์และซอฟท์แวร์ เพื่อคัดเลือกอุปกรณ์ IT สำหรับการใช้งานที่สาขา รวมถึงอธิบายรายละเอียด/สาธิตการใช้งานเบื้องต้นได้.
• ให้คำแนะนำผลิตภัณฑ์และซอฟท์แวร์ให้กับผู้รับบริการ, ทีม และผู้ที่เกี่ยวข้อง ให้ใช้งานได้ตามมาตรฐาน.
• ตรวจสอบคุณภาพ (QC) เครื่องที่ได้รับโรงงาน หรือผู้ขายผลิตภัณฑ์ หรือช่างบริการภายนอก ก่อนส่งไปซ่อมยังบริษัทผู้ผลิต.
• ตรวจสอบ และดำเนินการ การตั้งค่าเครื่องให้เป็นไปตามมาตรฐานที่กำหนด.
• ตรวจสอบและดูแล อุปกรณ์ Demo/Test อยู่ครบและสมบูรณ์.
• ปริญญาตรี หรือปวส. Computer Science, Information Technology or related.
• มีประสบการณ์ทางด้าน IT Support, Helpdesk หรือ Application Support มาอย่างน้อย 3 ปี.
• Knowledge on Microsoft Office, Word, Excel and Powerpoint.
• หากมีประสบการณ์ หรือความรู้ทางด้าน Retail Operation hardware/software expertise, Setup & Installation hardware/software Windows Server, VB.Net, MSSQL Data Base, Stored Procedure จะพิจารณาเป็นพิเศษ.

Experience:

1 year required

Skills:

iOS, English

Job type:

Full-time

• ดูแล ตรวจสอบและให้บริการอุปกรณ์ Computer ทั้ง Hardware และ Software ให้สามารถใช้งานได้อย่างต่อเนื่อง.
• ดูแล และตรวจสอบระบบ Sever ของระบบต่างๆ ให้ใช้งานได้อย่างมีประสิทธิภาพ.
• ดูแลบำรุงรักษา ให้บริการและแก้ไขปัญหาระบบเวิร์กโฟลว์ (WorkFlow) ที่ใช้ในกระบวนการผลิตหนังสือพิมพ์ (เตรียมการพิมพ์).
• ระบบปฏิบัติการ (Operating System) ซอฟต์แวร์ (Software)และระบบเครือข่ายคอมพิวเตอร์ (Network) ที่อยู่ในความรับผิดชอบ.
• ของฝ่ายการผลิต (เตรียมการพิมพ์) และกองบรรณาธิการและปฏิบัติงานอื่นๆ ตามที่ผู้บังคับบัญชามอบหมาย.
• ปฏิบัติงานอื่นๆตามที่ได้รับมอบหมาย.
• ปริญญาตรี ในสาขาวิชา วิทยาการคอมพิวเตอร์ เทคโนโลยีสารสนเทศ (IT) วิทยาศาสตร์คอมพิเตอร์ หรือสาขาที่เกี่ยวข้อง.
• ยินดีพิจารณานักศึกษาจบใหม่ หากมีประสบการณ์จะพิจารณาเป็นพิเศษ.
• มีทักษะความรู้ในด้านคอมพิวเตอร์เป็นอย่างดี.
• สามารถติดต่อสื่อสารได้เป็นอย่างดี.
• มีมนุษย์สัมพันธ์ดี และมีใจรักในการให้บริการ.
• หากมีประสบการณ์ด้านการใช้ระบบปฏิบัติการ ios (iMac, Macbook) จะพิจารณาเป็นพิเศษ.

Experience:

1 year required

Skills:

VoIP, Software Development, English

Job type:

Full-time

• Technical AssetsProvide support on asset management including access key, laptops, monitors, TV s, casting devices, Webcams and IT-related office supplies, etc.
• Provide the support on hardware, application, telephony, and peripheral products support to end users to facilitate the efficient and productive use of equipment and systems.
• Manage setup and configuration of desktops, laptops and mobile devices for new and existing employees.
• Be responsible for setting up or ensuring all IT and AV equipment function in common areas and for employees.
• Prepare workstation, hardwares for new staff.
• Arrange repairs, maintenance for equipment and tracking warranty information.
• Manage stocks of equipment, consumables and other supplies.
• Support on tracking company s assets and asset report list including ensuring checkin and checkout processes for all equipment.
• General IT TroubleshootingResolve IT incidents in the required timeframe.
• Deal with external vendors (VOIP, network, etc) to resolve issues.
• Software Support and Account AdministrationProvide software support including the installation of commercial software packages and systems.
• Google account administration.
• Support setting up accounts for new users - InTune onboarding process.
• Security EquipmentAdd or remove employees from finger scanning/door entry systems.
• Ensure functionality of webcams.
• Other TasksAssist in identifying areas of improvement and opportunity to reduce costs whilst still meeting service and delivery requirements.
• Support meetups, activities and internal events as required in terms of ensuring all technical equipment are working.
• Support paperworks in admin and IT process.
• Handle other admin tasks.
• On site support outside office hours (e.g. weekends, etc) for troubleshooting or setup of equipment as necessary so as to minimize downtime.
• Assist Office Manager and Admin team for tasks such as moving furniture/items, fix furniture or small items, cabling (electrical, etc) and other minor tasks as assigned.
• 10(15) days annual paid vacation.
• Flexible working hours.
• Hybrid working policy.
• Health & Life insurance.
• Free Lunch every Wednesday.
• Provident Fund.
• Learning Support.
• An office in the heart of Bangkok, connected with MRT Queen Sirikit station, with easy access to the highway.
• International work environment with over 16 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

Experience:

5 years required

Skills:

Cloud Computing, Software Development, Security Design, English

Job type:

Full-time

• Work closely with product team leader to understand and execute a product strategy that aligns with the company's overall business goals. This may include conducting market research, analyzing customer needs and collaborating with technical team to identify requirements.
• Understand the selling process including operation players, definition of services and policies of business process and engage with various team functions for gathering inputs for generating business outcome (engineering, operation, IT, support, billin ...
• Develop and execute a product roadmap: Understand of product ecosystem and solutions, the value proposition and challenges in growing business together.
• Optimize partner product and technology solution to be AIS own Cloud products.
• Learn to build product offering or bundles, build promotion plan, or special pricing recommendation to address target segment or channel.
• Build internal team relationships across AWN to deliver and support the right results for business growth.
• Leading the sales strategies and demand generation strategies for an enterprise business.
• Bachelor s degree in IT, Telecommunications.
• 2-3 year experience in product management, pricing, and/or product marketing, business development, and / or related areas.
• Proven track record of taking ownership and driving results.
• Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment.
• Collaborative and enthusiastic attitude.
• Documents, reviews and ensures that all Cloud quality and change control meet the ISO standards.
• Open-minded and enjoys solving problems.
• PC skills; Advance on Excel (Pivot table/Data analysis such as Power Bi), Intermediate on Word/PowerPoint.
• Past experience Biz Dev experience or driving enterprise product is a plus.
• Verbal and written interpersonal skills in English.
• Preferred Qualifications.
• Prior experience in Enterprise Cloud Business and Technology is a major plus.
• Cyber Security Product Development.
• Work closely with product team leader to understand and execute a product strategy that aligns with the company's overall business goals. This may include conducting market research, analyzing customer needs and collaborating with engineering and security to identify technical requirements.
• Understand the selling process including operation players, definition of services and policies of business process and engage with various team functions for gathering inputs for generating business outcome (engineering, operation, IT, support, billing ).
• Develop and execute a product roadmap: Understand of product ecosystem and solutions, the value proposition and challenges in growing business together.
• Optimize partner product and technology solution to be AIS own products.
• Learn to build product offering or bundles, build promotion plan, or special pricing recommendation to address target segment or channel.
• Build internal team relationships across AWN to deliver and support the right results for business growth.
• Leading the sales strategies and demand generation strategies for an enterprise business.
• Bachelor s degree in IT, Telecommunications.
• 2-3 year experience in product management, pricing, and/or product marketing, business development, and / or related areas.
• Proven track record of taking ownership and driving results.
• Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment.
• Collaborative and enthusiastic attitude.
• Open-minded and enjoys solving problems.
• PC skills; Advance on Excel (Pivot table/Data analysis such as Power Bi), Intermediate on Word/PowerPoint.
• Past experience Biz Dev experience or driving enterprise product is a plus.
• Verbal and written interpersonal skills in English.
• Preferred Qualifications.
• Prior experience in Cyber Security Business and Technology is a major plus.
• Business Development (Hyperscale and ICT Business).
• Responsible for ensuring the success of cloud products by growing their revenue and ensure smooth operation.
• Interaction and development of relations with representatives with hyperscale vendors to understand more about their business and their key success factors to work solutions with product development team and external team to make our business success.
• Development of a sales development strategy and key message for products and solutions based on products with our Product management.
• Negotiate and tracking deals with suggest product detail, promotion, special campaign communication etc. from product development team with sales team and work with marketing to develop matching initiatives to boost revenues.
• Focusing on solution offerings to be published on Vendor's Marketplace to advance organization's capabilities as well as to bring in more market revenues and solution rebates to corporate.
• To execute partner program benefit to drive sale or solution sale with implementation, adoption, and optimization of cloud services, ensuring successful outcomes for customers.
• Planning Go-to-Market activities to create opportunities around focused solutions to develop and achieve aspirational corporate targets.
• To coordinate with cross-functional team to identify issues and follow up on solutions.
• Able to follow through to ensure excellent quality of execution.
• In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers and feedback to our team to improve the products and services.
• Driven to achieve team goals and is transparent to share ideas to help total team improve performance.
• Have high accountability and responsibility to follow through each task as well as high ownership of each product brand.
• At least 5 years experienced in Key Account, Online business, Business Development, Presale, Solution Sale or Product Management would be a plus (have product knowledge in AWS, Google, or Microsoft).
• Able to collaborate well with other team members.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Strong communication skills and Negotiation Skill.
• Detail Oriented and Data Analysis.
• Good time management to deliver multiple projects at the same time.
• Fast pacing and good adapt on change.
• Business English is good speaking and writing.
• Cloud Security Architect.
• Designing and Developing Secure Cloud Architectures: Creating secure cloud solutions such as Azure, VMware Infra, AWS and Google cloud that align with company policies and comply with external regulations and requirements.
• Assessing and Implementing Security Tools: Evaluating and integrating security technologies to protect cloud-based systems.
• Performing Risk Assessments: Conducting thorough analyses to identify potential security threats and vulnerabilities within the cloud environment.
• Cloud Security Strategies Development: Developing Security Strategies for identity, devices, data, applications, network infrastructure, and DevOps that drives business involves creating a framework that not only ensures the protection of cloud-based assets but also supports and enhances business operations, policies, procedures, and standards to govern cloud security practices.
• Security Audits and Incident Response: Auditing cloud systems to ensure they meet security standards and industry regulations. Monitoring cloud environments for security incidents and responding effectively to mitigate risks.
• A bachelor's degree or higher in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Fluency in English. Strong communication, excellent verbal, written, presentation, and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences.
• At least 5 years as a cloud security engineer or architect (if run activities where part of the position), or cloud engineer - with hands on experience in security solutions and practices.
• Relevant certifications such as Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), AWS Certified Security, or similar credentials. Security industry certifications and/or security vendors specific trainings are a plus.
• Extensive experience with cloud platforms like Azure, AWS, and Google Cloud.
• Strong knowledge of security frameworks, security protocols and principles, risk management, and compliance requirements. Intermediate skill in programming language (python) is preferred.
• Experience with Azure, Azure AD authentication and authorizations mechanisms.
• Knowledge of security systems, including firewalls, EPP and EDR, content filtering, authentication systems, reverse proxies and SIEM.
• Proficiency in identity and access management, data protection, and encryption.
• Experience of DevSecOps practices & tools such as Vault, Gitlab / Gitlab CI, Terraform, Ansible.
• Experience with CNAPP / CSPM tools such as Cloudguard, Prisma Cloud, Trivy.
• Excellent communication skills for collaboration with IT teams and business stakeholders and ability to translate technical requirements into business terms.
• Ability to analyze and make suggestions for problem resolution with good initiative and sound judgment.
• Have creativity, problem solving skills, negotiation, and systematic thinking.
• Interact with customers and other external stakeholders as a consultant and spokesperson for the work of your sub-department.
• Quick learner with a passion for new technology such as AI Technology, etc., are preferred.
• Ability to work as part of a team, possess a service-minded attitude, and excel at problem-solving in unexpected situations.
• Be goal-oriented, value unity, learn quickly, and adapt flexibly to changing situations.

Experience:

2 years required

Skills:

Software Development, Network Administration, English

Job type:

Full-time

• Support in system architect to plan, manage and improve system efficiency.
• Internet system service planning and implementation.
• Verify and audit the capacity of the system to support application services efficiently.
• Capacity and availability management in internet system.
• Managed and consulting team for service planning and operation in internet system and monitoring system.
• Managed EDS Internet systems service operation and system performance.
• Managed EDS monitoring service (CACTI, Zabbix, Grafana).
• Manage new system such as Zabbix for monitoring system support for EDS last mile and E2E service monitoring and EDS link monitoring. And NFV system infrastructure for support Centralized Firewall service and other.
• Support quality management for system operation such as Email, DNS services application and related systems.
• Support quality management for EDS monitoring system such as CACTI, Zabbix, Grafana.
• Support quality management in NFV (Network Function Virtualization) system for planning and management support to customer services.
• 3rd tier support in internet system services (Email, DNS, Log, CAS, etc.) and monitoring system for technical trouble shooting.
• Provide solutions to issues.
• Improve existing system such as Network monitoring system.
• Customer network integration and delivery engineer.
• Role & Responsibility.
• Responsible for designing, implementing, and supporting complex enterprise network solutions. You will work closely with our customers to understand their needs and requirements, and then develop and implement solutions that meet their specific objectives.
• Low level design, implement, and support complex enterprise network solutions.
• Work closely with customers to understand their needs and requirements.
• Develop and implement network designs that meet customer objectives.
• Troubleshoot and resolve network issues during implementation.
• Document network designs and configurations.
• Provide technical expertise to support sales and marketing efforts.
• Low design, implement, and support complex enterprise network solutions.
• Work closely with customers to understand their needs and requirements.
• Develop and implement network designs that meet customer objectives.
• Troubleshoot and resolve network issues during implementatiom.
• Document network designs and configurations up to date.
• Provide technical expertise to support sales and marketing efforts.
• Hand over completed document to after sale service.
• Project implementation tracking with update.
• Setup UAT and test procedure document.
• 2nd Tier Engineer (EDS services).
• Role & Responsibility.
• Technical support enterprise network project and tropically consultant based on after sale services.
• Complete 2nd tier technical support.
• Managing and supporting in technical to Service Desk team.
• Able to configuration and operation on network switch and router (traditional network ex. Cisco, Juniper, Huawei, H3C, Fiber Home).
• Able to support and operation on firewall/SD-WAN (Fortinet, Palo Alto, etc.).
• Able to provide network implementation with standard and advance configuration depends on customer require.
• Able to suggest proper network operation such as L2VPN, L3VPN, VPLS, GRE Tunneling, IPSEC etc.
• Communicating with clients and providing in-person and phone support, if required.
• Troubleshooting and resolving technical issues.
• 2nd Tier Engineer (Mobile Solutions).
• Role & Responsibility.
• Mainly response to provide and support inquiry, request, requirement, complaint and/or incident in following Products & Services.CPaaS.
• SMS Solutions; Bulk SMS, Smart Messaging.
• M2M.
• IoT.
• Voice Solutions: E1 Fixed line.
• AIS Paragon platform.
• Identify the type, category, severity, priority, urgency, and/or impact of case.
• Support and troubleshoot case which focus on complicated issue including critical and/or urgency case following SLA.
• Improve and develop competency of Service Desk's engineer.
• Prepare and provide training material; Manual Doc, Work Instructure, Workflow, FAQ, and/or any.
• Educate Technical Skill and Knowledge to Service Desk s as Training Course & Program.
• Keep and track performance as KPIs.
• Service Account Management (Engineer or IT).
• Role & Responsibility.
• Single point of contact (SPOC) on Operations matters.
• Oversee day-to-day fault management for Critical or Escalated incident.
• Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
• Overseeing the entire planned maintenance cycle for customer s critical services.
• Provide data information that customer needed with in SLA.
• Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction.
• Conduct monthly Performance Reviews basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Summary of Incidents.
• Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Response VOC and coordinate relate team to improve our service.
• Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem.
• On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
• Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
• In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
• Coordinate with related team to set action plan and target to improve our service.
• Find out the root cause and clarify internal process to improve our service especially in aftersales service areas.

Experience:

No experience required

Skills:

Mobile App Testing, Project Management, Software Development

Job type:

Full-time

• Determine and define project scope and objectives.
• Responsible for effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all related activities for projects.
• Planning overall Strategy and Developing projects to have income and better efficiency according to company policy.
• Drives development teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance.
• Coordinate within and arrange meetings with customers to summarize the project details to keep the scope and direction specified.
• Works with the project owner to prioritize, plan, and execute the development schedule for major product releases.
• Ensures deliverables across engineering teams are high quality and clearly documented.
• Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past.
• Manages and tracks team velocity, burndown and other KPIs in relation to the plan and published progress reports.
• Vendor Management experience.
• Bachelor's or master's degree in technical discipline, or equivalent work experience, is preferred.
• 2+ years of technical project management experience managing IT Software Development projects.
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
• Experience of development methodologies (like agile and waterfall).
• Ability to manage a complex range of tasks and meet deadlines.
• A willingness to learn, positive attitude and good interpersonal skills.
• Strong Problem-Solving and Analytical Skills.
• Proficiency in Microsoft Office, PPM tool(s).
• Service-oriented mind with effective communication skills and with a good sense of urgency in delivering..
• AD Venture Public Company Limited.
• Work Location: Vanit Building 2,ถนน เพชรบุรีตัดใหม่ มักกะสัน ราชเทวี.

Skills:

Software Development, Cloud Computing, Python, English

Job type:

Full-time

• Develop IoT Product Strategy:
• Product /Software Development and Management: Lead the end-to-end product development process, from concept to release. Create and maintain product roadmaps, release plans, and project schedules.
• Go-to-Market Strategy:
• Product Performance Analysis:
• Define key performance indicators (KPIs) and track product/software performance against targets.
• Bachelor's degree in programing, computer science, engineering, or a related field Proven experience (1-3 years) as a Product Manager, preferably in the IoT domain.
• Strong understanding of IoT technologies, protocols, and platforms such as Azure IoT, AWS IoT.
• Knowledge of cloud computing, 5G wireless communication, and sensor technologies.
• Proficiency in software development methodologies and tools.
• Familiarity with programming languages such as Python, Java, or C++.
• Experience in the innovation of retails solutions, video analytics and building management solutions.
• Experience with database systems, APIs, RTSP, SMTP, HTTPs and web services.
• Familiarity with Agile development methodologies.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment..
• CPaaS Product Development/ Management.
• a) Assist in the technical pre-sales of CPaaS and AI Bots with our Enterprise customers.
• Consult and coordinate on the deployment and implementation with all actors (our technology partner, our engineer, our PM, and customer) involved in service implementation.
• Engage with customers to understand business objectives and network / product requirements.
• Design services that are reliable, scalable, manageable and supportable.
• Perform demos, technical presentations, and proof-of-concepts to demonstrate our platform value to clients.
• b) Drive and manage the technical onboarding process.
• Coordinate and plan the activities of cross project teams that may include platform partner, third party solutions vendors, etc).
• Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders.
• Onboard new customers and performing technical integrations with customer system (if any).
• Integrate and test third party solutions to expand the ecosystem of platform product offerings.
• c) Act as the post-sales POC (Point of Contact) for larger enterprise accounts.
• Provide training and functional assistance to customers to give them a positive customer onboarding experience.
• Resolve issues on own and work with our platform partner, solution vendors to address and resolve issues with greater complexity.
• Follow up and maintain strong relationships with customers to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation.
• Document customer issues, troubleshooting status updates, and resolution summaries.
• Regular review of service SLAs and SLOs and effectively handle events such as incidents and post-mortem.
• Over 4 years in CPaaS or Contact Center platform, and over 2 years experiences building conversational AI.
• Knowledge of Telecom stacks (VOIP/SIP, SS7/SMPP, REST APIs).
• Have proven records of delivering best-in-class customer experiences.
• Excellent leadership and communication skills.
• Technical savvy to support technical capabilities and constraints.
• Real passion for building amazing customer experiences.
• Ability to meet tight deadlines, handle dynamic change environment, and must possess good judgement.
• Good command of both written and spoken English, and strong documentation skills.
• Product Management/ Business Development (Chinese market).
• Key Responsibility.
• Work with Chinese ecosystem partners and AIS Sale, Solution Sale, Solution Consult on the selling stage to approach product/ solution to Chinese customers.
• Analyze market circumstances, and actively seek out new opportunities, new markets or new customers to propose product/service that can improve revenues and margins.
• Develop product and business models with partners.
• Drive goes to market activities: create pipeline, account plan with partners.
• Tracking and analyze sell performance and create selling tools for partners.
• Conduct product Training, both train AIS products to partners and train partners products to AIS teams.
• Acquire potential solution partners, Channel partners (IT, OT, SI, Startup, Business partners) for Chinese market.
• Operate partnership activities and documents.
• Working with AIS internal team to do the partner operation process (registration, selling, billing, settlement).
• Collaborate with partners and AIS MKT/PR for PR, event, road show, demo, and create use cases to promote AIS solutions to Chinese enterprise customer in Thailand and in China.
• Chinese customer and ecosystem partners relationship management.
• Minimum of 5 years of experience in Business development, Partnership management, Cloud marketing, B2B marketing or related fields.
• Bachelor s degree in marketing, IT or related fields (plus MBA is preferable).
• Understand cloud and cellular network technology.
• Experienced in Chinese market, Chinese company, Marketing activity with Chinese ecosystem partners.
• Fluent in Chinese (Writing, Speaking, Listening, Reading).
• Fluent in English (Writing, Speaking, Listening, Reading).
• Excellent teamwork skills.
• Excellent presentation skill.
• Excellent analytical skill in both numerical and abstract.
• Proven ability to influence cross-functional teams..
• Work Location: Phayathai Bangkok.

Experience:

3 years required

Skills:

Project Management, Good Communication Skills

Job type:

Full-time

• Handling high volume or important project as senior project manager and manage team including:
• Transparent documentation of project progress, which includes developing project documentation such as project charters, execution- and communication plans, status reports.
• Large/complex projects covering single or multiple regions.
• High Risk projects.
• Complex legal and commercial issues.
• Meets or exceeds approved financial measures.
• Provides reliable financial forecasts.
• Identifies and develops new opportunities with customer.
• Acts as opportunity manager for major deals.
• Manages high level client relationships.
• Represents the organization to external customers/clients.
• Role & Responsibility.
• Develop and maintain strong relationships with key clients or accounts.
• Act as the primary point of contact for clients, addressing their concerns and ensuring their satisfaction.
• Work with project manager for manage multiple complex projects simultaneously, ensuring they are completed on time, within budget, and to the client's specifications.
• Lead cross-functional project teams and coordinate resources across various departments or disciplines.
• Monitor project progress and performance, identifying and mitigating risks, and implementing corrective actions when necessary.
• Communicate project status, issues, and updates to clients and stakeholders through regular reports and meetings.
• Negotiate and manage project contracts, budgets, and change requests.
• Identify and pursue new business opportunities with existing clients or accounts.
• Collaborate with cross-functional teams, such as sales, marketing, and operations, to align project deliverables with client needs and organizational objectives.
• Represent the company professionally and maintain a positive image with clients and industry partners.
• Project Manager - International Services.
• Role & Responsibility.
• Be a project manager to supervise and control the installation of international link, IPLC, IP Transit, DWDM.
• Experienced in designing network infrastructure for international link, boarder cross connects, DWDM.
• Experienced in installing network infrastructure: LAN cabling, optic Fiber, Wi-Fi, Rack, Switch, Router.
• Control the work of the contractor to install and provisioning international link.
• Report on the progress of project work, risks and problems that occur. with solutions to stakeholder.
• Allocate resources for international link projects appropriately and adequately.
• Good communication in English.
• graduated engineering Computer, telecommunication, IT or related to network infrastructure of international link.
• Experienced in managing international link at least 2 projects.
• Good interpersonal skills, good communication skills, able to withstand the pressure of fast-paced projects.
• Able to work on a building construction site.
• Project Manager - Enterprise Data Services (EDS).
• Role & Responsibility.
• Project Planning: Developing a detailed project plan outlining tasks, timelines, resources, and milestones.
• Resource Management: Allocating resources effectively to ensure the project stays on track and within budget.
• Risk Management: Identifying potential risks to the project and developing mitigation strategies to minimize their impact.
• Quality Control: Monitoring project deliverables to ensure they meet quality standards and satisfy project requirements.
• Budget Management: Tracking project expenses and ensuring that the project stays within budgetary constraints.
• Time Management: Managing project timelines and deadlines to ensure timely completion of deliverables.
• Stakeholder Management: Engaging with stakeholders to gather requirements, provide updates, and address concerns throughout the project lifecycle.
• Documentation: Maintaining comprehensive project documentation, including plans, reports, and records of decisions and actions taken.
• Handling new EDS project (SKA) as project manager and manage team including: Prepare the project deliverable.
• Create the project plan including timeline and milestone (ie. Kbank, PTT OR).
• Manage the Equipment (router, racks, attenna) to use are suitable with project 's timeline.
• Share the scope of installation and align scope to sub-contractors.
• Mange project coordinator in or der to control sub-contractor.
• Manage and manage the risk in each project.
• co-ordinate with customer and report all activity follow by milestone.
• Prepare the project progress to customer.
• Prepare the hand over document to customer, on-boarding team and after sales support.
• control the project budget and verify detail in internal application (AAM, Transporter).
• Bachelor or master s degree in Computer Engineering, Computer Science or related fields.
• At least 3 years experiences in of project management and experience in related field (ICT, Network infra. MPLS, Wi-Fi, FTTx).
• Excellent verbal and written communication and presentation skills (Thai and English).
• Experience in Telecom / IT industry.
• Excellent analytical skills and proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodology, and best practices.
• Project Management Professional (PMP) / PRINCE II / ITIL certification is an advantage.

Experience:

3 years required

Skills:

Project Management, Network Infrastructure, English, Thai

Job type:

Full-time

• Present Technical Solutions: Deliver comprehensive presentations and demonstrations of technical solutions, showcasing our products' and solutions' value and capabilities to customers.
• Prepare Proofs of Concept (PoCs): Collaborate with the technical team and partners to design, prepare, and demonstrate PoCs that meet customer requirements and illustrate the effectiveness of proposed solutions.
• Solution Preparation: Work closely with the technical team and partners to develop a ...
• Technical Knowledge Maintenance: Continuously update and maintain a broad understanding of various technology domains and applications to provide informed recommendations and solutions.
• Customer and Team Communication: Engage with customers, commercial sales, and project management teams to gather requirements and provide appropriate IT solutions, including Cloud and SaaS offerings.
• Additional Tasks: Perform other duties as assigned to support the pre-sales process and overall business objectives.
• Bachelor s Degree in Computer Science/Engineering or equivalent experience.
• Able to communicate in Thai and English very well.
• At least 3-6 years experience in Network, Infrastructure or implementation.
• Understand business processes and able to demonstrate experience in modules such as Financial, Distribution & Integration.
• Excellent communication and presentation skills, with the ability to articulate technical concepts.
• Dynamic, initiative, service-mind and result-oriented.
• Hardworking and good attitude.

Skills:

Thai

Job type:

Full-time

• Oversee customer complaints for Mobile VAS services 24x7, using monitoring tools for issue identification and logging.
• Work with the 2nd tier operations team or service partners for in-depth analysis and resolution of issues.
• Determine root causes of problems and implement corrective and preventive actions to resolve them.
• Address and analyze repeat or reopened complaints to ensure comprehensive resolution and prevent recurrence.
• Maintain accurate records of issues, resolutions, and preventive measures for future reference and analysis.
• Create regular reports on complaint trends, root causes, and the effectiveness of resolutions.
• Provide timely updates and resolution details to customers, ensuring clear and effective communication.
• Bachelor's or higher degree in Telecommunication Engineering, Computer Engineering, Computer Science, IT, or any related field.
• 0 - 4 years of experience in a technical support role, with a focus on Mobile VAS services or telecommunications.
• Proficient in monitoring and issue tracking tools, with a strong understanding of Mobile VAS services and related technologies.
• Excellent analytical and problem-solving skills to identify and resolve issues effectively.
• Willingness to work in a 24x7 support environment, including shifts on nights, weekends, and holidays as required.
• Recruiter.
• Pornvipa Phothong (พรวิภา โพธิ์ทอง).

Experience:

6 years required

Skills:

Software Development, Oracle, SQL, English

Job type:

Full-time

• Manage IT Solution of BigC Loyalty and Promotion Management.
• Support production issues in daily basis and after business hour.
• Communicate with key users to provide application support and explain resolutions.
• Analyze the issues reported by users and provide solutions.
• Lead and handle project > 50 man days or project related to many Business Units on his/ her own started from user requirement, design, development and UAT.
• Communicate with customer on responsible project.
• Develop and manage detailed work plan on assigned project.
• Manage incident report, analyst incidents,and incident problems.
• Provide recommend and lead improvement on responsible modules or system.
• Recommend enhancement/change on daily operations and processes.
• Manage issues on assigned module/system.
• Provide guidance to team member on issue resolution and query.
• Understand high level impacts with other functional area.
• We looking for.
• Bachelor s degree or higher in Computer Engineering, Computer Science, Information Technology, or related fields.
• At least 6 years experience in software development.
• Database skill including oracle, MS SQL Server, postgresql etc.
• Integration skill via API, postman etc.
• Good command of English both speaking and writing.
• Location: BTS Ekkamai
• Working Day: Mon-Fri (WFA every friday).

Experience:

7 years required

Skills:

Finance, Accounting, English

Job type:

Full-time

• Lead and manage transformation / automation projects under Finance & Accounting.
• Lead transformation/ automation team members.
• Work as the Finance representative in a cross functional team e.g. among finance & accounting, IT, operation, commercial etc.
• Bring in new innovation to automate F&A.
• Apply lean process improvement & technology system/ tool e.g. ERP, macro, RPA, etc. to drive efficiency, accuracy and control.
• Analyze area of improvement / initiative prioritization.
• Develop RPA or other automation tools e.g. BI, Macro, ACL etc.
• Work with Data team if any related initiatives.
• Support testing and go live and issue resolution of the processes and relevant systems.
• Support the development of change communication, and other change management initiatives.
• Bachelors or Master degree in Accounting, Finance, Engineering, Business Administration, IT or related fields.
• Minimum 7 years working experience. Business consultancy/PM / RPA experience will be an advantage.
• Experience in in Retail business is a plus.
• Strong analytical & problem solving skills.
• Proven track record of working cross functionally to deliver large scale change projects.
• Well-organized and pro-active with great attention to details and adaptable to the fast-pace of retail business dynamics.
• Must have good interpersonal skills and be able to work on tight deadlines.
• Good command of both spoken and written Thai and English required.
• Understanding of Accounting system such as Oracle, SAP, etc.
• Able to do coding for Macro/ RPA/ BI/ACL.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

3 years required

Skills:

Work Well Under Pressure, Network Infrastructure

Job type:

Full-time

• Continuously monitor network and system operations for enterprise solutions, including Corporate Fixed Line E1 and IPLC services, to ensure uninterrupted service 24x7.
• Respond to and resolve complaints from enterprise partners regarding issues with services like Corporate Fixed Line E1 and IPLC on a 24x7 basis.
• Collaborate with enterprise and content partners, Field Engineers, second-tier support, and other service providers to troubleshoot and resolve problems related to enterprise solutions, ensuring timely resolution and continuous service availability 24x ...
• Bachelor s degree in Electrical Communications Engineering, Telecommunication Engineering, Computer Engineering, Computer Science, IT or related field.
• 3-5 years in network/system support within a 24x7 environment, handling enterprise solutions like Corporate Fixed Line E1 and IPLC.
• Proficient in network monitoring tools and systems, understanding of network protocols, and experience with incident management and ticketing systems.
• Strong problem-solving, analytical, and communication abilities, with the capability to work under pressure and manage multiple incidents concurrently.
• Recruiter.
• Pornvipa Phothong (พรวิภา โพธิ์ทอง).