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Skills:

English

Job type:

Full-time

• Manage the call center team in providing the information for customer or by phone calls.
• Manage the incoming issues and coordinate with internal parties for providing responses and problem-solving including following the issues.
• Be responsible for ad-hoc issue in the call center team.
• Provide the operation improvement for best customer satisfaction..
• Graduated from Bachelor Degree in related fields.
• Good at communication in Thai and English.
• Experience in handling ad-hoc issues and problems solving.
• Experience in offline, online businesses and/or retail background would be advantages.
• Obsess proactive, service-minded and good attitude characters.

Skills:

English

Job type:

Full-time

• Cold call / outreach to potential clients regarding the real estate.
• Follow up with other potential clients. (Acceptance rate).
• Make appointments with potential clients for viewing property.
• Conduct regular outreach to existing clients through calls, emails, and meetings to potential clients regarding the real estate.
• Develop and implement strategies for proactive client engagement and relationship building.
• Identify opportunities for upselling and cross-selling additional services or products based on client needs and goals.
• Collect and analyze client feedback to identify trends and areas for improvement.
• Maintain accurate records of client interactions, feedback, and engagement activities.
• Work closely with the Client Success Manager and other team members to align outreach efforts with overall client success strategies.
• At least Bachelor s degree in any fields.
• Excellent interpersonal, communication and organizing skills.
• Very good written and spoken English and Thai, Chinese is a big plus.
• High attention to detail, well organized, with a sense of urgency and a drive to get things done.
• Previous work experience in real estate, in hospitality, or in sales is advantageous.
• Available and flexible to work in an assigned shift.
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Accident and health insurance on top of standard social security.
• Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
• What s great about this opportunity?.
• Join an exciting and fast-growing startup in a hot industry, led by experienced Thai-international co-founders.
• Be part of a great company culture with quick decision making, fast career paths and a chance to make a difference.
• Reinvent property rentals for millions of people across SEA with us!.

Job type:

Full-time

• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• Trust & Safety Department Introduction.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
• About Team.
• The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.
• What will I be doing?.
• Operation & Data Management.
• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training Management.
• You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• What should I bring with me?.
• A minimum Diploma & above education background.
• You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
• Good English and Thai proficiency.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• You are familiar with search engines and algorithms of any social media platform or search engine optimization.
• You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
• LI-Hybrid.

Skills:

Sales, Telesales, French, English

Job type:

Full-time

• Conduct outbound calls to leads from provided lists, introducing the product/service and identifying potential needs following defined scripts.
• Qualify leads based on pre-defined criteria, assessing their suitability for the product/service.
• Present product/service information and answer partner questions, addressing concerns and overcoming objections.
• All call details, leads information and sales activities accurately in the CRM system.
• Follow up with potential partners through phone, email or other communication methods to nurture leads and close sales.
• Meet daily/weekly call and sales targets as defined by the Commercial Operations Manager.
• A background or experience in commercial / telesales is preferred.
• Working Conditions: Working Days: Monday - Friday.
• Working Hours: 9.00 a.m. - 6.00 p.m.
• Hybrid Work.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.