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Experience:

2 years required

Job type:

Full-time

• Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
• Frequently tours the hotel and monitors the activities of all other departments at least twice per shift. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Takes corrective actions if necessary.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in all channels in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Reviews late arrivals, next day early arrivals and departures to plan for the next day s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR.
• During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to People & Culture team when they are not. Acts as a liaison for overnight shift with the People & Culture team.
• Assists with responsibilities and duties as required throughout the hotel.
• Reports all guest complaints, relevant incidents and matters that need to be followed up the next day to Front Office Manager, to ensure consistency and guest satisfaction.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Works closely with Security Staff to handle any guest emergency or safety concerns.
• Performs any other duties as assigned to him/her by management.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Skills:

Express, CPA, English

Job type:

Full-time

• Assess risks and internal controls of work processes to develop an audit plan and create an audit program that aligns with objectives..
• Lead a team and manage audit projects effectively to ensure efficiency, goal achievement, and adherence to deadlines..
• Conduct audits, prepare audit reports, and present useful recommendations for improvement..
• Enhance procedures or internal controls of audited processes to improve efficiency..
• Develop personnel to meet higher standards and increase efficiency..
• Collaborate with relevant departments in asset verification, inventory counting, and material scrap audits, while providing valuable and effective recommendations.
• Bachelor s degree or higher in Accounting, Business Administration, or other related fields..
• At least 4 years of experience in the relevant field..
• Proficiency in English (speaking, reading, and writing), with an emphasis on speaking and writing..
• Strong knowledge and expertise in internal audit standards and various audit techniques essential for internal auditing..
• Ability to express opinions on audit findings, analyze and evaluate audit results, and prepare audit reports..
• Comprehensive understanding of accounting standards, tax laws, and related regulations, including organizational rules, industrial factory regulations, and BOI requirements..
• Professional certification or training from relevant institutions such as IIA or others, including CIA, CCSA, CFSA, CPA, TA, CISA, etc..

Experience:

3 years required

Skills:

Compliance, Risk Management, English

Job type:

Full-time

• Perform auditing activities for both in house process and joint ventures process to determine whether their activities are in compliance with management instructions, applicable policies, agreements and adherence to all relevant laws and regulations.
• Obtain, and analyze related business control data for the assessment of adequacy and effectiveness, duties also include identifying potential problem/weakness and suggest appropriate risk management of the activities under reviewed.
• Prepare audit working paper, discuss with team leader or line and recommend potentia ...
• Perform special reviews upon request of management.
• Involve in preparing of annual audit work plan, audit program, annual budget, formal audit report and present to Audit Committee as appropriate.
• Support the Audit Committee (AC) in performing tasks pertaining to the Audit Committee Charter as assigned by the Team Lead, such as preparing agendas, delivering supporting documents for the meetings, developing and keeping of minutes or supporting to special requests from the AC.
• Establish good relationship with management and key personnel in other function as well as the external bodies authorities involved such as joint venture partners, and external auditor to ensure good and smooth cooperation, understanding and coordination.
• Professional Knowledge & Experiences.
• Bachelor s Degree or Master s Degree in related field.
• At least 3-5 years in auditing or related (Experience in E&P industry or related industry is a plus).
• Good command of both written and spoken Thai and English.
• Certified Internal Audit (CIA) is preferable.
• Familiar with Internal Control and considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by The Institute of Internal Auditors.
• Knowledge in domestic and international rules & regulation and standards related to E&P industry is a plus.
• Possess the following skills: analytical, persuasive, communication, coordination, organizational, management. Mature and able to deal with management-level or key persons.
• Self-motivation with good systematic management and communication skills.

Experience:

2 years required

Skills:

Financial Reporting, Compliance, Risk Management

Job type:

Full-time

• Perform an independent audit engagement to evaluate the core business activities and operation systems as per approved annual audit plan. the evaluation aims at fact finding, impact of those fact findings, recommending actions to improve effectiveness and efficiency of all operations, ensuring the reliability of financial reporting, safeguarding of assets, compliance with laws and regulations.
• Provide consulting service supporting the risk management, good internal control and governance process.
• EDUCATION.
• Bachelor degree or higher in Accounting, Engineering, Computer Science/IT or related fields.
• EXPERIENCE.
• 0-2 years experience in Accounting, Engineering, Computer Science/IT or related fields.
• Working experience in auditing or IT would be an advantage.
• Professional certifications such as CIA, CISA, CPIAT would be an advantage.
• Able to leverage data analytics tools to make the data-driven decision would be an advantage.
• Have a strong communication, good planning, good organizing and good leadership.

Skills:

Data Analysis, Risk Management, Compliance

Job type:

Full-time

• Perform audit work in accordance with internal audit policy and professional standards, and complete assignments in an efficient manner.
• Perform the planning, fieldwork, and reporting phases of the audit process by providing input during the audit process for determining scope, objectives, testing procedures, and audit recommendations.
• Use data analysis tools (queries/program/visualize) to automate audit testing and develop techniques for continuous auditing.
• Assessing and communicating information technology control elements to mitigate IT risks regarding the confidentiality, integrity and availability of business information.
• Analyze the results of audit testing/data analysis performed and communicate best practices, identify areas for improvement and provide effective recommendations and audit conclusions.
• Provide consultation, advice, and related services to add value and improve SCB Group's risk management, control, and compliance processes.
• Knowledge, Skills, and Competency Bachelor's or higher in Accounting, Finance, MIS, Data Science, Computer Science, Statistics, similar field, or equivalent practical experience.
• Good concept of internal control; able to recognize significant control issues and exposures in emerging situations.
• Strong understanding and experience of IT internal controls and risk-based auditing (COBIT).
• Good knowledge of IT risk management, security and control and a clear understanding of the relationship between technology and business risk.
• Experience of auditing web applications and services, network, operating system, and database security.
• Experience of using cybersecurity and industry frameworks and standards such as NIST CSF, ISO 27001/2, PCI DSS, COBIT, and ITIL.
• Experience with SQL or similar data querying language.
• Experience programming in Python code strongly preferred.
• Experience in visualization tools such as Power BI, Tableau, Qlik; Power BI preferred.
• Self-motivated with the ability to manage multi-task.
• Ability to work independently under limited supervision and complete assignments timely.
• Strong communication skills through data visualizations, written and oral presentations.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• CIA, CPIAT, CISA preferred.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.