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Skills:

English

Job type:

Full-time

• Develop long-term OD and talent development strategies aligned with business goals, identify future skill needs, and plan budgets for related initiatives.
• Design and manage clear and flexible career path structures, establish criteria for promotions and job rotations, and provide career counseling to employees.
• Identify and develop high-potential talent, manage succession planning for critical roles, and design specialized development programs for talent pools.
• Develop and implement competency models, design training programs to build critical capabilities, and evaluate the effectiveness of competency development.
• Lead OD initiatives to enhance organizational effectiveness, strategically manage change processes, and foster a culture of continuous learning and innovation.
• Promote a continuous learning environment, develop knowledge-sharing platforms, and leverage modern learning technologies to enhance accessibility and engagement.
• Design and utilize assessment tools for gap analysis, collect and interpret development-related data, and provide data-driven insights for strategic decision-making.
• Consultant and coach to management on talent development, provide coaching and mentoring to high-potential employees, and collaborate with external experts.
• Master s degree in Human Resource and Organizational Development, Industrial and Organizational Psychology, or a related field.
• 5-10 years of experience in organizational strategy management, career path planning, and competency development.
• Good command of English communication skills.
• Ability to work effectively with diverse teams and adapt well to change.
• Age not over 45 years old.

Job type:

Full-time

• Location: อาคารแสงโสม, Bangkok (เดินทางสะดวก ใกล้ MRT กำแพงเพชร และ BTS หมอชิต).
• Working Date and Time: Monday - Friday 8.30 AM - 5.00 PM.
• Job Responsibilities.
• ทำงานร่วมกับผู้บริหารและหัวหน้าฝ่ายต่าง ๆ เพื่อพัฒนาและดำเนินกลยุทธ์ด้านทรัพยากรบุคคลให้สอดคล้องกับเป้าหมายขององค์กร
• ให้คำปรึกษาและสนับสนุนด้าน HR แก่ผู้บริหารฝ่ายต่าง ๆ ในเรื่องการบริหารบุคลากร การพัฒนาองค์กร และการจัดการความเปลี่ยนแปลง
• วิเคราะห์ข้อมูลและแนวโน้มด้าน HR เพื่อเสนอแนวทางการปรับปรุงและพัฒนา
• สร้างความเข้าใจ ให้คำปรึกษาภายใต้นโยบาย ระเบียบข้อบังคับ และกระบวนการ HC กับทีมผู้บริหารและพนักงาน
• ส่งเสริมวัฒนธรรมองค์กรและการมีส่วนร่วมของพนักงาน
• ดูแลและรับผิดชอบพนักงานในหน่วยธุรกิจตามระเบียบสวัสดิการและค่าตอบแทน ระเบียบกำลังคน รวมถึงสภาพแวดล้อมในการทำงาน เป็นต้น
• สนับสนุนแผนพัฒนา HC สำหรับเส้นทาง/การวางแผนอาชีพ การพัฒนาพนักงาน การวางแผนสืบทอดตำแหน่ง และการจัดการความสามารถของหน่วยธุรกิจ
• การมอบหมายงานอื่นๆ ที่เกี่ยวข้องกับการมอบหมายงานหรือธุรกิจ.
• Job Skills & Qualifications.
• ประสบการณ์อย่างน้อย 7 ปีในด้าน HRM, HRD และกฎหมายและข้อบังคับด้านแรงงาน.
• มีประสบการณ์ด้าน HRBP หรือการบริหารทรัพยากรบุคคลอย่างน้อย 5 ปี
• มีความเข้าใจในธุรกิจและสามารถเชื่อมโยงกลยุทธ์ HR กับเป้าหมายขององค์กรได้
• ทักษะการสื่อสาร การวิเคราะห์ และการแก้ไขปัญหาอย่างมีประสิทธิภาพ
• ทักษะความเป็นผู้นำ การบริหารโครงการ และการทำงานร่วมกันเป็นทีม
• สามารถใช้ภาษาอังกฤษได้ดี (พูด อ่าน เขียน)..

Job type:

Full-time

• Strategic & Planning.
• Analyze internal data, business needs, and external trends (quantitative & qualitative) to formulate Organization Development (OD) and Learning & Development (L&D) strategy that supports business direction.
• Identify capability gaps and recommend strategic development roadmap to build future-ready workforce.
• Design and enhance OD & L&D frameworks, tools, policies, and processes to ensure alignment with organizational culture and competency standards.
• Project Management & Implementation.
• Lead, manage, and drive end-to-end OD & L&D projects including planning, stakeholder alignment, execution, timeline and resource management.
• Collaborate cross-functionally with business leaders, HRBP, and related teams to co-create impactful development initiatives.
• Design and execute learning programs across levels (e.g., Competency Development, Manager/Leader Development, Onboarding, Knowledge Management), applying 70/20/10 learning principle.
• Monitor program implementation, track outcomes, and ensure continuous improvement based on data and feedback.
• Evaluation & Continuous Improvement.
• Evaluate effectiveness of OD & L&D strategies, solutions, and programs through measurable indicators and impact assessment.
• Research and adopt modern L&D trends, methods, and learning technologies to enhance learning effectiveness and experience..
• Bachelor s or Master s degree in Organizational Development, Human Resources Management, Organizational Psychology, Political Science, or related fields.
• At least 10 years of experience in Talent Development, HRD, HROD, or OD roles (experience in FMCG or large-scale organization is a plus).
• Strong capability in Project Management (planning, execution, stakeholder management, problem-solving).
• Ability to think strategically and translate strategy into implementable initiatives.
• Excellent communication, facilitation, and presentation skills.
• Strong interpersonal skills and ability to influence and work effectively across levels.
• Proactive, collaborative, and passionate about developing people and organization capability.
• Good command of English (speaking, writing, presentation).
• Growth-minded, continuously learning, and open to new ideas and methods.

Job type:

Full-time

• Analyze and assess information/data (both quantitative and qualitative) and the external environment to be the source for Organization Development and Learning & Development strategy formulation.
• Design and develop OD & LD process, tools and templates as required.
• In collaboration of related team, design, develop and roll-out the learning and development projects and programs taking into consideration appropriate delivery channel (70/20/10 principle) i.e. Competency Development, Management & Executive Developmen ...
• Lead and manage OD & LD projects as assigned.
• Evaluate effectiveness of implementing OD & LD strategies and projects/programs.
• Research the latest learning and development methods.
• Desired Skills and Experience:-.
• Bachelor s or Master Degree in OD, Human Resource Management, Political Sciences, Organizational Psychology or related fields.
• More than 8 years of experiences in Talent Development/Management, HRD or HROD in FMCG or related fields.
• Passionate to grow others career.
• Interpersonal skills that enable you to work with people at all levels of an organization.
• Project Management.
• Good command in English both written and spoken.
• Presentation skills.
• Problem-solving and negotiation skills.
• Initiative and the ability to offer new ideas.
• Strong teamwork skills and a collaborative approach to learning, both face-to-face and remotely.
• Organizational and planning skills to manage your time and to meet deadlines and objectives.
• Proactive, enthusiastic and innovative approach to work.
• Commitment to improving your own knowledge and skills and a passion for continuing learning and development..

Job type:

Full-time

• Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our cli ...
• Manage the program/project from scoping and requirements through deployment for an end-to-end project or specific area of a project.
• Proactively manage, monitor and report on the execution of deliverables and status in an effective manner across stakeholders.
• Manage critical path, dependencies, contingency and overall budget performance (e.g. Estimate At Completion (EAC) vs budget).
• Manage all change requests, validate all budget/schedule impacts, obtain the stakeholder s commitment, and communicate approved changes to all teams.
• Develop program/project/phrase plans and estimates through negotiations with the project sponsor, key stakeholders, and/or client as required.
• Oversee financial tracking and reporting work for the program/project.
• Manage work plan, tracking and analytics for the program/project execution.
• Responsible for creation and maintenance of management dashboards and executive summaries.
• Lead resource management support including roll-on/roll-off, resource tracking and reporting.
• Ensure completion of administrative tasks such as project operations support, deliverable management, communication support, and project/service management tooling support.
• Communicate project/program management status to different stakeholders as required.
• Bachelor's Degree required with a major in Information Technology, IT Business, Computer Science, Technology, or any related.
• Consultant Level - At least 4 years of relevant IT/Technology consulting experience.
• Manager Level - At least 7 years of relevant IT/Technology consulting experience.
• Candidates with background in Financial Services, Banking, Insurance and Capital Markets are highly preferred.
• Experience in program/project management, and delivery and implementation of large technology solutions.
• Good understanding of system development life cycle, project management and system implementation lifecycle methodologies.
• Strong analytical skills, understanding of complex issues, ability to quickly absorb information, conceptual and creative problem-solving excellence.
• Excellent communications skills in both Thai and English, ability to articulate complex problems and solutions in a simple, logical, and impactful manner.
• Ability to work independently as well as in team and handle tight deadlines.
• You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
• Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
• Equal Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

Skills:

Budgeting, Compliance, Human Resource Management, English

Job type:

Full-time

• Review workforce planning and annual personnel budgeting with direct managers and functional managers based on business needs.
• Update and maintain employee profile information within the assigned scope, including recording any changes in the Employee Database (ED) system.
• Prepare documentation for job level adjustments, promotions, and employee transfers.
• Serve as a central point of contact to provide guidance and respond to inquiries from line managers and employees regarding HR policies, processes, and procedures.
• Recruit and select qualified candidates for the assigned functions, propose shortlisted candidates for managerial approval, and manage the onboarding process for new hires.
• Coordinate with relevant parties to process benefits and arrangements for employees traveling abroad.
• Communicate guidelines and policies, compile and analyze HR-related data (e.g., compensation, resignations, exit interviews, employee engagement surveys, overtime, level/position adjustments, KPI setting, performance evaluations - mid-year and year-end, manpower and budgeting, retirement and contract renewals, engagement initiatives, TMS, talent review, and 360 leadership assessment).
• Prepare information and support employee well-being and HR activities in accordance with company policies, such as New Year events, annual health check-ups, employee children s scholarships, uniforms, and New Year gifts.
• Coordinate employment matters for people with disabilities in accordance with company policy.
• Prepare internship approval documents and submit them to the relevant executives.
• Oversee and ensure employees compliance with company rules and regulations.
• Recommend improvements to HR processes as appropriate.
• Bachelor s or Master s degree in a related field.
• Minimum of 5 years of experience in HR or related functions.
• Strong understanding of human resource management principles.
• Effective verbal and written communication skills (both Thai and English).
• Knowledge of labor laws and company regulations.
• Strong relationship-building skills with employees and management.
• Proficiency in computer applications (Word, Excel, PowerPoint).
• Social Security & Group Health Insurance.
• Life and Accident Insurance.
• Annual Bonus and Annual Salary Adjustment.
• Annual Leave and Public Holidays.
• Financial Support for Various Occasions (e.g., wedding, ordination, funeral).
• Provident Fund.
• Recreational Activities, Sports Clubs, and Team-Building Events.
• Opportunities for Skill Development and Career Advancement.

Skills:

Excel, English

Job type:

Full-time

• Collaborate with Line Managers to develop the annual Talent Development Plan and Training Roadmap, ensuring alignment with the organization s vision and both short-term and long-term goals.
• Plan and execute Functional Competency assessments and conduct Gap Analysis to support employee development planning.
• Design talent development plans and co-develop Functional Training courses with Line Managers.
• Consolidate information and co-plan the annual training budget.
• Communicate, monitor, and analyze employees Individual Development Plans (IDPs) to ensure maximum effectiveness, while providing guidance and tracking progress on each employee s development activities.
• Communicate and provide guidance to employees and managers on Career Path development.
• Manage documentation and oversee training arrangements required to enhance employee and leadership capabilities, including handling training course submissions for approval by the Department of Skill Development.
• Design and monitor Training Evaluations for all training programs in line with company policies.
• Communicate, analyze results, and co-develop employee engagement initiatives including planning activities, execution, and follow-up to strengthen motivation and morale.
• Facilitate HR-related training sessions as an internal trainer and act as a coordinator for other relevant training programs.
• Perform other talent development tasks as assigned.
• Bachelor s or Master s degree in Human Resources, Organizational Development, Psychology, Business Administration, or related fields.
• 3-6 years of experience in Human Resources Development or related areas.
• Good command of English (spoken and written).
• Strong communication and coordination skills.
• Based in Bangkok with occasional travel upcountry.
• Strong analytical and strategic planning skills in talent development.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Social Security & Group Health Insurance.
• Life and Accident Insurance.
• Annual Bonus and Annual Salary Adjustment.
• Annual Leave and Public Holidays.
• Financial Support for Various Occasions (e.g., wedding, ordination, funeral).
• Provident Fund.
• Recreational Activities, Sports Clubs, and Team-Building Events.
• Opportunities for Skill Development and Career Advancement.

Skills:

Finance, Accounting, Legal

Job type:

Full-time

• Act as a trusted advisor to international business and corporate function leaders, providing strategic HR guidance aligned with business objectives.
• Lead workforce planning, organizational design, and change management initiatives across International business (Myanmar, Indonesia, and Vietnam) and Corporate functions.
• Corporate Support & Alignment.
• Serve as the primary HR interface of international business units and corporate functions (e.g., Finance & Accounting, Legal & Compliance, Internal Audit, External Affair & Sustainability).
• Ensure consistent implementation of corporate policies, systems, and programs across functions and international entities.
• Facilitate communication and collaboration between regional HR teams and corporate centers of excellence.
• Talent Management & Development.
• Drive talent acquisition strategies tailored to local market needs.
• Lead succession planning, leadership development, and capability building across international teams and corporate functions.
• Promote a high-performance culture through effective performance management frameworks.
• Employee Experience & Engagement.
• Champion ACT culture and employee engagement initiatives that reflect cultural nuances and local expectations.
• Ensure consistent employee experience across countries while respecting local practices.
• Compensation & Total Rewards.
• Collaborate with Total Rewards teams to ensure competitive and compliant compensation structures in each country.
• Develop and monitor the people cost budget and updated forecasts across all international locations.
• Provide insights into market benchmarks and regulatory requirements.
• Compliance & Risk Management.
• Ensure HR practices comply with local labor laws and international standards.
• Mitigate HR-related risks through proactive policy development and governance.
• Cross-Cultural Leadership.
• Foster inclusive leadership and cross-cultural collaboration across diverse teams.
• Support expatriate management and mobility programs.
• Bachelor s or Master s degree in Human Resources, Business Administration, or related field.
• Minimum 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HRBP manager role.
• Experience in international business environments, preferably in trading or FMCG sectors.
• Strong understanding of labor laws and HR practices in Thailand, Myanmar, Indonesia, and Vietnam is a plus.
• Proven ability to influence senior stakeholders and lead across cultures.
• About us
• Osotspa Public Company Limited is a leading consumer products company with a rich heritage and a diverse portfolio of brands. With a strong presence in Southeast Asia and a focus on innovation, we are committed to delivering high-quality products and exceptional customer experiences. Our success is driven by our talented and dedicated team, who work together to create value for our stakeholders.
• If you are excited by this opportunity and believe you have the skills and experience to thrive in this role, we encourage you to apply now..

Skills:

Microsoft Office, English

Job type:

Internship

• Being responsible for Internship management (end-to-end process) for 3 Bosch entities in Thailand: recruitment, contract management and hiring and exit processes for interns.
• Coordinate with other HR teams and hiring managers at Bangkok and Rayong locations for internship and related matters.
• Support foreign interns for immigration and related matters.
• Support the digitalization of HR shared service projects i.e. Power Automate.
• Support the presentation for any HR shared service workshop.
• Support expatriate management process.
• Support any other ad hoc tasks assigned by the supervisor.
• Qualifications Currently a student in Bachelor's or Master's degree in any fields.
• Good Thai and English communication and presentation skills.
• Well organized and details-oriented.
• Initiative, multi-tasking, independent and pro-active.
• Sufficient in Microsoft Office and Teams 365.
• Minimum 4 months of internship period (starting from Jan 2025).
• Additional Information
• Your future job offers you
• 5 working days, multinational working environment and flexible working hours, work from home
• Make it happen.
• Apply a job with us by clicking the I m interested button!
• Due to high volume of candidates, only shortlisted candidates will be contacted.

Skills:

Teamwork, Compliance, Labor law, English

Job type:

Full-time

• Develop and implement HR strategies and initiatives that support the company s F&B business objectives.
• Partner closely with F&B Operations Managers and Outlet Managers to identify manpower needs, recruitment strategies, and workforce planning.
• Manage end-to-end recruitment and selection process for all F&B positions, ensuring the right talent is hired in a timely manner.
• Oversee onboarding, training, and development programs to build skills and enhance service quality.
• Advise management and employees on HR policies, labor laws, and employee relations issues.
• Monitor and analyze HR metrics (e.g., turnover, engagement, training hours) to drive continuous improvement.
• Support performance management processes including goal setting, evaluation, and feedback.
• Handle disciplinary actions, grievance cases, and ensure fair and consistent employee relations practices.
• Work with the compensation and benefits team to ensure competitive pay structures and reward systems for F&B staff.
• Promote a positive work environment that supports teamwork, productivity, and employee satisfaction.
• Coordinate with the Learning & Development team to deliver service excellence training programs.
• Ensure compliance with all local labor laws, company policies, and health & safety regulations.
• QualificationsBachelor s degree or higher in Human Resources Management, Business Administration, or related field.
• Minimum 5-7 years of experience in HR management, preferably within the hospitality or F&B industry.
• Strong understanding of HR best practices, Thai labor law, and F&B operations.
• Excellent communication, interpersonal, and leadership skills.
• Proactive, detail-oriented, and capable of managing multiple priorities.
• Good command of English (both written and spoken).

Skills:

English

Job type:

Full-time

• Develop and implement a company-wide learning strategy that aligns with business goals and promotes a culture of continuous learning.
• Design and manage Individual Development Plans (IDPs) to support career growth and skill enhancement for all employees.
• Identify critical skill gaps and partner with business leaders to design targeted upskilling and reskilling programs.
• Curate, design, and evaluate learning frameworks, curricula, and courses (both technical and soft skills).
• Partner with internal subject matter experts and external learning providers to deliver impactful programs.
• Implement digital learning platforms and innovative learning tools to enhance accessibility and engagement.
• Measure and report learning effectiveness through key performance metrics and feedback analysis.
• Act as a learning advisor to leaders, promoting coaching, mentoring, and knowledge-sharing across the organization.
• The primary challenge of this role lies in embedding learning as an integral part of the company culture within a dynamic and fast-evolving technology environment.
• The manager must effectively balance strategic planning and operational execution, ensuring the workforce remains agile, future-ready, and continuously aligned with emerging technologies and shifting business priorities.
• Bachelor s or Master s degree in Human Resources, Business Administration, Education, or related fields.
• Proven experience (at least 5 years) in Learning & Development, Talent Development, or similar roles.
• Experience in designing and implementing learning strategies, frameworks, and IDPs.
• Strong understanding of modern learning technologies, digital learning platforms, and instructional design principles.
• Good in English.

Skills:

English

Job type:

Full-time

• Be a point of contact, respond to line managers and employees queries on HR policies, processes, and procedures to apply correct HR solutions about people matter.
• Coordinate with HRBP in each respective country on HR activities following HR calendar.
• Work on manpower planning and maintain the up-to-date organization chart and job roles of each business unit.
• Maintain employee profile, related employee changes and movement in HR system such as rotation, promotion, etc.
• Collect, analyze, and provide HR information and reports to related stakeholders (e.g. compensation data, turnover report, exit interview, employee engagement survey, etc.).
• Coordinate with the recruitment team to attract qualified candidates, conduct an interview, and complete hiring administrative task.
• Prepare compensation and benefits transactions to HR Shared Service team (e.g. overtime, allowances, insurance, etc.).
• Coordinate with external agency for visa/work permit request.
• Initiate or recommend HR process improvement as appropriate.
• Be a part of HR team to create a happy workplace.
• Bachelor/ Master Degree in Human Resource Management or related field.
• Minimum 3 years of experience in HRBP, HR management, HR Generalist.
• Growth mindset, detail-oriented, perseverant, service minded, embrace working with people in diverse cultures.
• Experience in FMCG / Logistics will be an advantage.
• Good command of English.
• Position: Human Capital Business Partner.
• Working Location: นิคมอุตสาหกรรมบางพลี สมุทรปราการ.
• Working Date and Time: Monday - Friday (8.30 AM - 5.00 PM).

Skills:

Compliance, Labor law, English

Job type:

Full-time

• Oversee all HR functions including recruitment, compensation & benefits, training, and employee relations.
• Act as a business partner to management in driving people strategy and organization development.
• Manage HR policies and procedures to ensure compliance with Thai labor law and company standards.
• Facilitate communication between Thai and Chinese management teams.
• Support employee engagement and performance management initiatives.
• Prepare HR reports and provide insights to management for decision-making.
• Bachelor s degree or higher in Human Resources Management, Business Administration, or related field.
• Minimum 7 years of HR experience, with at least 3 years in a managerial role..
• Fluent in Chinese (Mandarin) and English (both written and spoken)..
• Strong interpersonal and leadership skills with a proactive, hands-on approach.
• Experience in retail, lifestyle, or service-oriented businesses is a plus..
• What We Offer.
• Competitive salary and benefits.
• International working environment.
• Opportunity to grow with an expanding business.
• Join Siam Meland - Where Innovation Meets Excellence.
• Siam Meland is a joint venture between Thailand s retail icon Siam Piwat developer of Siam Paragon and ICONSIAM and China s entertainment leader Ledi Culture, operator of over 200 amusement centers nationwide. Backed by 130+ million THB in capital, we combine world-class retail and immersive entertainment to create groundbreaking lifestyle experiences.
• Be part of a team built on credibility, creativity, and global success. Your future starts here..

Job type:

Internship

• Assist in the implementation of HR policies and procedures.
• Support the HR team in various projects such as recruitment, onboarding, and training.
• Help in maintaining employee records and HR databases.
• Assist in organizing company events and employee engagement activities.
• Participate in meetings and take minutes as required.

Job type:

Full-time

• Work as a strategic partner with line manager and management team under HC division and company policy.
• Recommend HC strategy to line managers based on general practices, facts and historical data.
• Work with business unit for manpower planning, organization chart and update/rectify job description
• Oversee and ensure company's regulation for recruitment, welfare and compensation, workforce regulation are applied with employees within the business unit.
• Advise Performance Management System (PMS) i.e. goal setting, evaluation process, yearly promotion, salary adjustment and bonus under HC Division and company policy.
• Implement HC development plan for career path/planning, employee development, succession planning and talent management for business unit.
• Proactively building close and effective relationships with management and employees, including providing advice, coaching, and guidance in leadership and HC-related areas.
• Involvement in recruitment including interviewing candidates and ensuring onboarding is smooth and completed.
• Bachelor s or Master s Degree in Human Resource or related Environmental field.
• 3 years of experience in human capital or relevant field.
• Good command in English.
• Systematic the data controlling / Management skills. - Have ability to do and analyze the data, develop template, and data integrated platform.
• Have ability to initiative for policy development, business guideline, and implementation.
• Good MS-Office skills.
• Good Interpersonal skill and being a change agent. - Positive working attitude..
• Office of Human Capital
• Chang International Company Limited
• Thaibev Quarter Building, 8-9th Floor, Ratchadaphisek Rd., Khlong Toei, Bangkok 10110.

Skills:

Research, Product Owner

Job type:

Full-time

• Conduct qualitative and quantitative research to understand customer needs, pain points, and behaviors.
• Analyze data to uncover actionable insights and business opportunities.
• Strategic Thinking & Opportunity Framing.
• Analyze customer insights to develop strategic recommendations that align with business goals.
• Identify potential target customer segments based on research, market trends, and business context.
• Uncover strategic gaps and opportunities across customer experience and broader business areas to drive direction and decision-making.
• Customer Journey & Service Design.
• Develop user personas, journey maps, and empathy maps to build a shared understanding of customer needs across teams.
• Map end-to-end customer journeys to identify touchpoints, friction points, and opportunities for new solution or improvement.
• Design service blueprints that illustrate the interactions between customers, employees, and technology, enabling seamless service delivery.
• Map end-to-end customer journeys, identifying touchpoints, friction, and improvement opportunities.
• Create user personas, journey maps, and empathy maps to align teams on customer needs.
• Develop service blueprints to visualize interactions between customers, employees, and technology.
• User Testing & Validation.
• Plan and conduct user testing to validate concepts and solutions.
• Synthesize feedback to refine experiences and ensure customer relevance.
• Stakeholder Collaboration.
• Facilitate workshops with business stakeholders to co-create solutions.
• Partner with cross-functional teams (Product Owner, Product Manager, Developers, Marketing, Sale..
• Key Deliverables.
• Customer Research and Strategic Opportunity Decks.
• Insight summary with actionable recommendations.
• User personas, customer journey maps, and empathy map.
• Service blueprints and experience design proposals..
• 3-5 years of experience in customer experience, service design, or UX research.
• Strong knowledge of research methodologies (qualitative & quantitative).
• Hands-on experience with journey mapping, service blueprinting, and usability testing.
• Excellent facilitation skills for stakeholder workshops and co-creation sessions.
• Strong analytical skills and ability to translate data into actionable insights.
• Effective communicator with cross-functional collaboration experience.
• Background in banking or financial services industry preferred.
• Familiarity with banking products, services, and customer behaviors is an advantage..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• Only shortlisted candidates will be contacted".
• FB: Krungsri Career.
• LINE: Krungsri Career..

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Skills:

Budgeting, Statistics

Job type:

Full-time

• Assist CIO in setting up and leading Hattha Bank s IT Governance Framework and Operating Model to ensure good governance and perform continuous monitoring.
• Assist CIO in IT Governance and compliance activities at Hattha Bank.
• The governance areas should include, but not limited to Hattha Bank s IT Budgeting and Expense Monitoring, IT Sourcing and Procurement, Key IT project governance and resource monitoring, IT audit and compliance activities.
• Set up process for ongoing IT risk assessment and ensure corrective actions are performed in a timely manner.
• Identify opportunities to leverage on Krungsri on IT and Digital related activities.
• Enforce Krungsri s IT & Digital s Group Governance Framework in Hattha Bank.
• Regularly monitor and report to Krungsri on Key IT & Digital activities, resource utilization, and compliances.
• Assist CIO to drive Hattha Bank s IT and Digital related activities to accelerate and strengthen KS s international presence.
• Support Hattha Bank in achieving IT and Digital KPI.
• Act as centralized contact point for reporting and attending Krungsri Group IT Governance Committee.
• Able to take on other roles as assigned.
• Provide guidance, support, direction and motivation to team members to help them develop their skills and achieve potential.Collaborating with business leaders and other functions to transform the organization.
• Apply now if you have these advantages.
• Bachelor s degree or higher in Management Information System, Computer Science, Computer Engineering, IT, Mathematics & Statistics Science, or related fields.
• 10 or more years in IT and Digital, Banking and/or financial institution. Worked in governance or managerial IT and Digital Position of a multicultural environment.
• 7 or more years in a management position.
• Have strong knowledge and background in Information Technology and Digital landscape related to financial and banking industry in Thailand and regionally..
• Strong knowledge in regulatory compliance, IT standards, risks, and corporate finance literacy.
• Strong understanding of license compliance and management is a plus.
• Experience in leading and motivating team.
• Strong verbal and written communications to both technical and non-technical audience.
• Willing to relocate.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• Unbelievable benefits such as attractive bonuses and many more..
• Apply now before this role is close. **.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth)..

Experience:

5 years required

Skills:

Legal, Compliance, Data Analysis, English

Job type:

Full-time

• Responsible for human resource management issues within a site. In unionized sites this includes overall union-management relations, and negotiating and implementing local agreements and may serve as bargaining agent.
• Provides advice, counsel, direction and training to the management team and managers on any business issue that has employee or organizational impact on company personnel practices, procedures, and initiatives, including interpreting the intent and meaning of the contractual obligations with the Union.
• Prepares the companys position to present to the companys attorneys for arbitration and/or affirmative action cases.
• Ensures consistent application of policies and procedures for recruiting, rewarding, retaining, recognizing and developing people within a site.
• Provides employee relations consultation services to General Manager, management and employees.
• Develops, recommends, implements and maintains performance management programs and ensures consistent and timely application.
• Provides coaching and makes recommendations to managers/supervisors for performance development and corrective action.
• Conducts internal investigations of acts of employee misconduct including interviewing, gathering evidence, consulting legal council, making recommendations and documenting findings.
• Represents site in charges of violating regulation or law.
• Provides performance program reporting. Partners with site senior management team to implement organizational change interventions e.g., restructuring, reengineering, automating.
• Conducts ongoing skill competencies, knowledge and talent needs assessment.
• Develops or obtains specific training programs designed to meet the site's needs. Implements and directs staffing strategies which ensure attracting and retaining high caliber talent within and outside the site.
• Manages the rollout of Corporate Human Resources Programs at the site level e.g. Compensation and Benefits policies, guidelines, and programs; PDP, CTI, Employee Survey rollout program, Talent Management, Values Awareness programs.
• Ensures compliance to corporate policies, governmental regulations and laws.
• Keeps abreast of legislative decisions, changes in federal, state and local employment laws and regulations to limit legal exposure and liability.
• Knowledge/Skills/Competencies.
• In-depth knowledge of government regulations.
• Extensive knowledge of labor laws and experience in Labor Relations.
• Customer Satisfaction initiatives.
• Solid understanding of World Class Manufacturing processes and Six Sigma strategies.
• Experience with HRIS system.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word, PowerPoint, Microsoft Project, and Visio.
• Ability to effectively organize and motivate team members with a diverse group of skill sets.
• Typical Experience.
• Over 8 years of HR Business Partner experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Skills:

Compliance, Contracts, Research

Job type:

Full-time

• Acts as first-level contact for technical and escalated compensation and/or benefits issues.
• Clarifies policies and procedures; provides instruction, counsel, and possibly training regarding compensation and/or benefit plans.
• Resolves escalated issues or routes as appropriate to the correct contact.
• May study and analyze jobs and prepares written job descriptions.
• May provide guidance and advice to newly acquired sites to transition employees into Celesticas job descriptions and structures.
• May work with managers to deploy annual salary structures, merit increase plans or other plans related to employee compensation.
• Documents compensation policies and guidelines and may assist managers in the deployment of compensation policies and guidelines.
• Participates in compensation surveys.
• Provides systems administration and support for compensation software. Generates various compensation reports.
• Audits HR Service Center and vendor compliance with established benefit processes/contractual agreements.
• Creates and runs reports in support of audit activities.
• Conducts routine and ad-hoc benefit audits and summarizes findings for management and use of the Service Center.
• Follows-up on findings to ensure that appropriate corrective action is initiated.
• Acts as primary contact for managing day-to-day vendor relationship issues.
• Resolves escalated compensation benefits issues as it relates to outside vendors including: investigations of reported claims problems, response times from vendors, processing problems, etc.
• Reviews vendor contracts for compliance with coverage agreements and recommends signature to management.
• Maintains vendor contract files and ensures that contracts are received annually.
• Compiles and maintains documentation of the processes related to claim filing, billing, enrollment, eligibility, and contact information when a new vendor is added.
• Provides technical (benefits) project support for integration of acquisitions or in support of other corporate actions, research into new programs/regulations and program development and implementation; and annual open enrollment activities.
• Knowledge/Skills/Competencies.
• Significant knowledge of government legislation impacting the practice of human resources management.
• Significant knowledge of company HR policies and practices, labor movement, arbitration proceedings.
• Knowledge of HRIS software.
• Good public presentation skills.
• Ability to conduct a thorough, timely and unbiased internal investigation and provide practical recommendations.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Physical Demands.
• Duties of this position are generally performed in good working conditions.
• Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Two to Four years relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.