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Skills:

English

Job type:

Full-time

• Engage with customers primarily through live chat and occasional phone calls to assist with transportation inquiries and service-related questions.
• Provide clear and helpful advice on using our services and applications, ensuring customers have a smooth and positive experience.
• Collaborate with various departments to resolve customer issues effectively and ensure overall satisfaction.
• Thai national.
• Bachelor degree.
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Welcoming fresh-graduates to apply.
• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
• 5 working day.
• KPI performance & Attendance incentives.
• Medical insurance.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, Document administrative, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ปฎิบัติตามขั้นตอนการทำงาน และสามารถปิดยอดการขายได้.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Skills:

Good Communication Skills, Service-Minded, Pleasant Personality, English, Mandarin, Japanese

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW or address below:

Skills:

Service-Minded, Good Communication Skills, Pleasant Personality, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Benefit:
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW or address below:

Skills:

Service-Minded, Customer Relationship Management (CRM), Good Communication Skills, Problem Solving, English

Job type:

Full-time

• Make a high volume of outbound calls to both new and existing clients, with the goal of pre-qualifying potential buyers for real estate developer projects.
• Engage with customers via phone, email, and other contact methods to initiate conversations, answer inquiries, and build rapport.
• Provide excellent customer service by understanding buyer needs and presenting relevant property options that may align with their interests.
• Screen and qualify both inbound and outbound leads, ensuring they meet project criteria before forwarding them to the sales team.
• Accurately record customer interactions, lead qualifications, and follow-up notes in the CRM system to maintain an organized pipeline.
• Re-engage lost buyers by reigniting their interest in available developments and bringing them back into the flow.
• Distribute qualified leads to the most appropriate agents based on the buyer's needs, ensuring a smooth handoff for further engagement.
• Stay updated on current real estate projects and marketing strategies to provide accurate information during client interactions.
• Relationship Building: Build and maintain strong relationships with buyers, ensuring they feel supported and valued throughout their experience with us.
• Contribute to the overall success of the sales team by facilitating a consistent flow of high-quality leads.
• Bachelor's degree in Business or marketing or other related fields.
• Experience in customer service or a similar feedback-oriented role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• A proactive approach to problem-solving and issue resolution.
• Ability to work collaboratively in a team environment.

Job type:

Full-time

• ไม่ระบุประสบการณ์ขั้นต่ำ.
• สายงาน
• บริการลูกค้า.
• ประเภทงาน
• งานประจำ.
• เงินเดือน
• สามารถต่อรองได้.

Experience:

2 years required

Skills:

Sales, Document administrative, Microsoft Office, English, Mandarin

Job type:

Full-time

• Plan the work of the sales team to achieve the company's policies and goals.
• Monitor and evaluate the performance of the sales team.
• Control, supervise and support the work of the team to proceed appropriately and in accordance with the company's goals.
• Summarize the performance of the sales team and report the performance results according to the appropriate schedule.
• Coordinate with various departments to ensure the most efficient work.
• Help find additional assets to sell to support the team's sales.
• Continuously follow up on market information and movements.
• Support sales documentation work.
• Bachelor's degree in Marketing, Business Administration or related fields.
• At least 2-3 years of experience in real estate sales.
• Good communication skills.
• Basic knowledge of real estate business.
• Able to work under pressure.
• Able to speak, read, and write English and Chinese (Mandarin) well.
• Able to use basic computer programs well.
• Good interpersonal skills.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Telesales, English

Job type:

Full-time

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), Negotiation, Service-Minded, English

Job type:

Full-time

• Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
• Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
• Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
• Liaise with other departments and Operations to address issues on service recovery.
• Highlight areas for improvement with suggested solutions to improve DHL s procedures, technology and service so as to positively enhance our customers experience with DHL.
• Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
• Bachelor s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
• Good problem solving and analytical thinking.
• Good command in written and spoken English.
• English typical skills.
• Good telephone skills.
• Good conflict resolution skills.
• Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
• Good negotiation and interpersonal skills.

Experience:

5 years required

Skills:

Single License, Service-Minded, Good Communication Skills, English, Thai

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Service mind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Experience:

4 years required

Skills:

Research, Project Management, Microsoft Office, English

Job type:

Full-time

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives.
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together t ...
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
• Client Servicing and Value Creation.
• Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team.
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model.
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client.
• Responsible for conducting the deliverables i.e., presentation, solution training, basic Q&A, ad-hoc analysis, etc. from customers.
• Discovering and Proposing.
• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage.
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
• QualificationsYou will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendations, based on a deep understanding of client business and expertise across NielsenIQ solutions.
• Min. Bachelor Degree any major;.
• At least 4 years of experience in related field (client servicing in research agency, marketing consultant, project management-based job).
• A broad understanding of client sales and marketing issues.
• Knowledge of research techniques and methodologies would be an advantage.
• Basic level knowledge of statistical applications and systems as well as Microsoft Office applications is a must.
• Min. 1 year in managerial level is preferable.
• Proven strong leadership skills.
• Excellent analytical skills.
• Excellent communication skills and presentation skills.
• An ability to work independently and in a team.
• Good interpersonal skills is a must.
• Fluent in English both written and verbal is a must.
• Able to travel within Greater Bangkok is a must.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Digital Marketing, Data Analysis, Marketing Strategy, English

Job type:

Full-time

• Conduct testing and selectionof Generative AI technologies, subsequently develop and produce appropriate content tailored for customer communication. This content should effectively target the intended audience, be engaging, and optimized for distribution across various communication channels.
• Research, develop, and strategize the implementation of AI technologies to enhance marketing initiatives and customer communications.
• Manage tools for aggregating customer data from various sources, ensuring efficient ...
• Collect and integrate customer data from diverse sources to conduct analysis and optimize marketing efforts, ensuring efficiency, precise targeting, and appropriate channel selection.
• Plan, develop, and refine data-driven approaches to enhance marketing plans and strategies, with the aimof improving efficiency and quality.
• A bachelor's degree or higher in computer science, engineering, digital marketing, or related fields.
• Proficiency in data analysis skills.
• Knowledge of digital marketing channels.
• Understanding of digital marketing principles, customer communication and Mar-Tech strategy.
• Knowledge in using Generative AI tools such as ChatGPT, Gemini, Claude, Midjourney, Stable Diffusion, Runway, Luma etc.
• Strong communication, presentation, and interpersonal skills.

Skills:

English

Job type:

Full-time

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
• Provide accurate information about travel options, policies, and services to enhance the customer experience.
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
• Collaborate with internal teams to address complex customer concerns and improve service processes.
• Thai national.
• Bachelor degree.
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Previous experience or internship in hotel or flight reservations is required.
• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
• 5 working day.
• KPI performance & Attendance incentives.
• Medical insurance.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

2 years required

Skills:

Data Analysis, Microsoft Office, Quality Assurance, English

Job type:

Full-time

• Driving the Quality of Outsourced Agents: Enhance agent performance through targeted quality initiatives.
• Designing Analytical Frameworks: Identify performance gaps through data analysis.
• Collaborating with Outsourced QA: Work closely to address and close performance gaps among agents.
• Creating Monitoring Frameworks: Develop strategies for monitoring low-performing agents.
• Conducting Side-by-Side Monitoring: Engage in random live call and chat listening for real-time performance assessment.
• Leading QA Calibration Exercises: Facilitate calibration sessions to align quality assessment criteria.
• Maintaining the Knowledge Base: Ensure all resources are current and accessible for team members.
• Responding to Requests from the Quality Lead: Provide timely support and information as needed.
• Intermediate English Proficiency or Above.
• Bachelor's Degree in a related field.
• 2-3 Years of Experience in the relevant industry.
• Strong Analytical and Listening Skills.
• Effective Communication and Interpersonal Skills.
• Proficiency with Databases and Microsoft Office.
• Knowledge of QA Terms, Tools, and Methodologies.
• Analytical, Problem-Solving, and Decision-Making Skills.
• Customer Service Competency.
• Ability to Work Collaboratively in a Team Environment.
• Experience Working with BPOs.

Skills:

Service-Minded, Good Communication Skills, Pleasant Personality, Microsoft Office, English

Job type:

Full-time

• Represent a good image of the shopping mall and company.
• Providing excellence service to customer at the assigned service counter including.
• Information Center.
• Parking Validation.
• Redemption (Promotion & Rewards).
• Membership Services.
• Selling and Issuing Gift Cards, Coupons, or Vouchers.
• Baby Stroller & Wheelchair Service.
• Assist with Customer Issues.
• Receive and Handle Customer Feedback.
• Support Company Activities and Events.
• Comply with Company Policy.
• Hours of operation: 5 working days per week
• Functional Skills & Experiences.
• 0-2 years experience in customer service.
• Good command of spoken and written English.
• Competence in Computer & Digital Literary.
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Skills:

Excel

Job type:

Full-time

• Represent a good image of the shopping mall and company.
• Supervise team members in delivering beyond expectation service standards.
• Manage the smooth operation at service counters including
• Queue Management
• Operational Issue Resolution
• Service Accuracy
• Documentation and Stock Management
• Promotion & Rewards Management
• Team Coordination.
• Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.
• Promote company initiatives.
• Support other teams during activities and events
• Hours of operation: 5 working days per week
• Functional Skills & Experiences.
• 3-5 years experience in customer service which at least 1 year in supervisor role.
• Experience in customer complaint management.
• Competence in Computer & Digital Literary (Email and Intermediate MS Excel).
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Experience:

No experience required

Skills:

Service-Minded, Good Communication Skills, English

Job type:

Full-time

• Explaining and guiding customers on how to use the company dashboard and services.
• Managing incoming calls and customer service inquiries.
• Adjusting job positions posted by clients to improve performance and provide better results when required.
• Analyze the performance of previous job listings on a weekly basis and coordinate with related AEs on results.
• Calling to customers to build relationships and help them with hiring.
• Inviting Customers to continue WorkVenture services (commission on purchases received).
• Bachelor's Degree in any field.
• Service-minded attitude.
• Communicative command of English.
• Good interpersonal and communication skills.
• WorkVenture assures a flexible and relaxed working environment in our office in Thonglor. We believe that great ideas come from anywhere and we value your creativity. We believe having a diverse team makes WorkVenture a more interesting and innovative place to work, and we strive every day to make WorkVenture a welcoming place for all.

Skills:

English

Job type:

Full-time

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
• Provide accurate information about travel options, policies, and services to enhance the customer experience.
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
• Collaborate with internal teams to address complex customer concerns and improve service processes.
• Thai national.
• Bachelor degree.
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Previous experience or internship in hotel or flight reservations is required.
• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
• 5 working day.
• KPI performance & Attendance incentives.
• Medical insurance.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

3 years required

Skills:

Business Statistics / Analysis, Data Analysis, Power BI, SQL, Microsoft Office, English

Job type:

Full-time

• Define business analysis and reporting requirements to support contact center operations, marketing, and relevant business units.
• Design and prepare performance analysis report, dashboard, and presentation for cross-functional team and executive meetings.
• Conduct root cause analysis of key performance metrics with actionable recommendations for operations improvement or revenue generation.
• Interpret data and analyze results using data management tools or performance tracking system to support data-driven decision making.
• Understand and communicate customer insights and contact analytics in driving new business or solution initiatives.
• Collect and analyze best practices in contact center technology movement or trend.
• Job Qualifications:
• Bachelor/Master s degree in Business Administration, Statistics, MIS, Economics, Marketing or in any related fields, aged not over 35.
• Minimum of 3-5 years experience in Business Analysis.
• At least 2 years of extensive experience in data analytics using Power BI, MS Power platform, BI tools, MS Office, or SQL.
• Ability to communicate complex analysis in a clear, simple, and actionable manner.
• Good command in English.
• Experience in Telecom, Contact Center Operations or Digital Platforms is a plus.

Skills:

Customer Relationship Management (CRM), User Experience (UX), Marketing Strategy, English

Job type:

Full-time

• Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Map end-to-end customer journey catering for unique interaction across touchpoints, assess "Moment of Truth" and identify key customer pain points.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that cap ...
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Provide insights to organizations from their customers so they make more informed decisions.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops.