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Skills:

English, Korean

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• Relocation/ visa support will be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Project Management, Energetic, Business Development, Korean, English

Job type:

Full-time

• Define, communicate and execute growth strategy for partnership business in South Korea in alignment with department and company visions.
• Deliver on country commercial and profitability targets through robust performance management to enhance profitability and drive competitive advantage.
• Lead and own establishing/maintaining robust relationships at higher level with key partners, influencing key partnership expansions, identifying significant opportunities and convincing/onboarding strategic partners on a large scale.
• Autonomously lead, design, and execute team-wide innovations, improvements, business experiment and share data-driven learnings and create frameworks to scale it across partners and markets.
• Successfully influence and manage key internal stakeholders, upwards and cross-functionally, to set and drive common objectives and achieve business impact.
• Coordinate with top management on strategic planning, objectives, and resource allocation to ensure the competitiveness of Agoda's and other Booking Holdings group companies' partnership products and services in the market.
• Effectively communicate business updates to senior leadership through Quarterly Business Reviews, Strategic Deep Dives and other ad hoc requests.
• 5-7+ years' experience in driving cross-functional initiatives with proven success record, in rapidly changing environment.
• General management in online industry, project management and consulting experience.
• Strategic thinker, strong numerical and analytical skills.
• Native-level fluency in Korean and strong proficiency in English, with the ability to navigate complex communication across both languages.
• Professional "get it done" attitude and work ethic.
• Resourceful, energetic, and self-driven personality.
• Ability to move fast, adapt well to and is energized by change.
• Relevant account management, business development experience highly valued.
• Experience in/have strong connection with online travel/ e-commerce/ metasearch preferred.
• MBA holder from a well-known institution preferred.
• International experience strongly preferred.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.