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Skills:

Vietnamese, English

Job type:

Full-time

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

5 years required

Skills:

Data Analysis, Graphic Design, Digital Marketing, English

Job type:

Full-time

• Data Analysis: Analyze monthly sales data, identifying top performers and key insights.
• Campaign Strategy: Develop and execute marketing campaigns for both B2B and B2C audiences.
• Performance Review: Review campaign results, providing data-driven insights for improvement.
• Public Relations: Manage PR initiatives to enhance the organization s image.
• Budget Management: Oversee marketing costs and ensure budget adherence.
• Marketing Plans: Present monthly marketing plans, including strategies and analyses.
• Content & Graphics: Curate and manage organizational content, including overseeing graphic design.
• Digital Marketing: Lead digital marketing efforts across SEO, SEM, social media, and online advertising.
• Additional Projects: Handle additional tasks and projects as assigned.
• Bachelor s degree in marketing, communications, or a related discipline.
• Demonstrated experience in brand management, marketing communications, and public relations, with a minimum of 5 years in the automotive sector.
• Strong analytical skills for efficient budget management and performance evaluation.
• Proficient in verbal and written communication in both English and Thai.

Skills:

Vietnamese, English

Job type:

Full-time

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

8 years required

Skills:

Financial Reporting, Finance, Financial Modeling

Job type:

Full-time

• Focus on Agoda's fast growing B2B business.
• Drive Process Integration: Lead initiatives to streamline and integrate financial processes across teams, ensuring efficiency, scalability, and alignment with organizational goals.
• Partner with Senior Leadership: Act as a trusted advisor to senior leadership team, providing actionable insights and recommendations to drive business performance and strategic decision-making.
• Shape Commercial Strategy: Collaborate with business leaders to evaluate investment opportunities, assess risks, and develop business cases that align with the company's growth objectives.
• Enhance Financial Reporting and Insights: Oversee the development of advanced reporting tools and dashboards, leveraging data analytics to provide real-time insights and drive data-driven decision-making.
• Monitor and Optimize Performance: Establish and monitor key performance indicators (KPIs) to identify trends, highlight performance concerns, and recommend corrective actions to improve business outcomes.
• Join a High-Performing Team: work with a team of finance professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Champion Change Management: Act as a change leader, driving adoption of new tools, processes, and systems to enhance the finance function's capabilities and support organizational transformation.
• 8+ years of experience in FP&A, corporate finance, investment banking, or a similar analytically focused role, with a proven track record of partnering with senior stakeholders and driving business impact.
• Strategic Leadership: Strong strategic thinking and commercial acumen, with the ability to influence and drive alignment across diverse teams and stakeholders.
• Process Integration Expertise: Demonstrated experience leading process integration, reorganization, or transformation initiatives in a fast-paced, dynamic environment.
• Advanced Analytical Skills: Exceptional analytical and financial modeling skills, with the ability to synthesize complex data into clear, actionable insights.
• Stakeholder Management: Proven ability to build strong relationships and influence at all levels, including the C-suite, with excellent communication and presentation skills.
• Strong ability to prioritize competing demands and deliver results under pressure.
• Technical Proficiency: Advanced proficiency in Excel, financial modeling, and data visualization tools (e.g., Tableau, Power BI). Experience with SQL or other data analytics tools is a plus.
• Professional finance qualifications (e.g., CFA, ACA, CIMA) or an MBA.
• Experience in the digital, e-commerce, or online travel industry.
• Background in statistics, decision sciences, or advanced data analytics.
• Exposure to ERP systems and financial planning tools.
• A passion for innovation and a growth mindset.
• hanoi
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.