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Skills:

Vietnamese, English

Job type:

Full-time

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

No experience required

Skills:

Sales, Property Management / Development, Finance, Thai, English

Job type:

Full-time

• Understand and professionally advise clients finding a property.
• Schedule property viewing to clients, negotiate best possible price and terms to reach an agreement.
• Build strong working relations with clients.
• Previous experience in the real estate industry is not required, having basic sales skills is advantage, full training will be given to the right candidate.
• Fluency in written and spoken Thai and good command in English is required.
• Strong communication and negotiation skills are essential.
• Looking for well organized individuals, with a sense of urgency and a drive to get things done.
• International work environment, in well established company.
• Exciting career in fast growing property market.
• Large and continuously growing property database enabling quick start for new agents.
• Constant flow of new client leads.
• International work environment, in well established company.
• Exciting career in fast growing property market.
• Unlimited earnings, comissions paid monthly based on individual performance.
• Apply by sending your up to date English language resume to [email protected].

Experience:

No experience required

Skills:

Analytical Thinking, Fast Learner, Good Communication Skills, High Responsibilities, English

Job type:

Full-time

• Coordinate with Online Travel Agents (OTAs) such as Agoda Booking Traveloka etc.
• Maintains working calendar of all promotions / events and notifies team of upcoming promotions/ events that need to be created or updated.
• Maintain relationship with customer(Hotel) and OTAs Participates on weekly prepare report and monthly report for customer.
• Creating content on social media.
• Performs other related duties as assigned.
• Monitor performance, evaluate, initiate optimized mechanics or new ideas.
• Working day: Mon-Fri.
• Bachelor degree in Hotel and Tourism Management, Marketing or related fields.
• Age from 21 to 30 years.
• Fresh graduated are welcome.
• Basic English communication skills.
• Prior experience in Hotel industry or OTAs will be an advantage.
• Strong presentation and communication skills.

Experience:

4 years required

Skills:

Project Management, Mandarin

Job type:

Full-time

• Lead and manage a team of 3-5 coordinators, ensuring smooth operations during peak application periods.
• Allocate tasks effectively to handle 3,000-4,000 applications per period..
• Monitor team performance, provide guidance, and organize training to maintain.
• efficiency and accuracy..
• Supervise the review, verification, and submission of applicants documents to Thai government authorities and universities..
• Ensure documents are accurate, compliant with requirements, and properly translated (using Chinese language skills or tools)..
• Stakeholder Communication and Liaison:Act as the main contact between Chinese partners, Thai universities, and government offices.
• Provide regular updates to agents and applicants on application statuses, interview requirements, and next steps.
• Collaborate with Thai universities and government units to resolve issues and ensure smooth processes.
• Coordinate submission of documents to the Ministry of Higher Education for approval and credit transfer evaluations..
• Work with universities to prepare onboarding processes, including orientation and registration..
• Represent the center at open house events and promotional meetings with agents and prospective students..
• Present the application process and promote services to strengthen relationships and awareness in China..
• Evaluate team workloads and recommend process improvements to enhance efficiency..
• Travel locally and Internationally to meet with stakeholders and support team member..
• Education: Bachelor s degree in Education, Business Administration, International Relations,or a related field.
• Experience:Minimum 3-5 years in project coordination, team management, or high-volume process management.
• Experience handling applications and working with government or academic institutions is highly preferred.
• Language Skills: Proficiency in Chinese (reading and speaking) is required. Ability to use translation tools is acceptable.
• Skills:Strong leadership and organizational abilities to manage teams and deadlines..
• Excellent communication and interpersonal skills for engaging diverse stakeholders..
• Familiarity with Thai and Chinese educational systems is an advantage..
• Proficiency in MS Office Suite and project management tools..
• Preferred Requirements:Experience working with Thai government units and international educational institutions..
• A personal vehicle.
• Knowledge of credit transfer systems and international student processes..
• HSK 5 is required..
• Office Hours.
• Mon - Fri: 9.00 - 18.00.
• 1 Day Work from Home.

Experience:

3 years required

Skills:

Problem Solving, Teamwork, Management, Mandarin

Job type:

Full-time

• verification, and submission of applicants documents to Thai government authorities and universities.
• Ensure documents are accurate, compliant with requirements, and properly translated (using Chinese language skills or tools).Manage submission timelines for applications to universities.
• Stakeholder Communication and Liaison:Contact between Chinese partners, Thai universities, and government offices.
• Provide regular updates to agents and applicants on application statuses, interview requirements, and next steps.
• Collaborate with Thai universities and government units to resolve issues and ensure smooth processes.
• Operational Support in Thailand:Coordinate submission of documents to the Ministry of Higher Education for approval and credit transfer evaluations.
• Work with universities to prepare onboarding processes, including orientation and registration..
• Education: Bachelor s degree in Education, Business Administration, International Relations or related field.
• Chinese: HSK 5 or Equivalent (Chinese Language Interview) or.
• English: Verbally Skill.
• Experience:Minimum 1-3 years in project coordination, team management, or high-volume process management.
• Experience handling applications and working with government or academic institutions is highly preferred.
• Skills:Proficiency in Chinese (speaking) is required. Ability to use translation tools is acceptable..
• Excellent communication and interpersonal skills for engaging diverse stakeholders..
• Familiarity with Thai and Chinese educational systems is an advantage..
• Proficiency in MS Office Suite.
• A personal vehicle for work-related travel (Optional)..
• Office Hours.
• Mon - Fri: 9.00 - 18.00.
• 1 Day Work from Home.

Experience:

8 years required

Skills:

Financial Reporting, Finance, Financial Modeling

Job type:

Full-time

• Focus on Agoda's fast growing B2B business.
• Drive Process Integration: Lead initiatives to streamline and integrate financial processes across teams, ensuring efficiency, scalability, and alignment with organizational goals.
• Partner with Senior Leadership: Act as a trusted advisor to senior leadership team, providing actionable insights and recommendations to drive business performance and strategic decision-making.
• Shape Commercial Strategy: Collaborate with business leaders to evaluate investment opportunities, assess risks, and develop business cases that align with the company's growth objectives.
• Enhance Financial Reporting and Insights: Oversee the development of advanced reporting tools and dashboards, leveraging data analytics to provide real-time insights and drive data-driven decision-making.
• Monitor and Optimize Performance: Establish and monitor key performance indicators (KPIs) to identify trends, highlight performance concerns, and recommend corrective actions to improve business outcomes.
• Join a High-Performing Team: work with a team of finance professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Champion Change Management: Act as a change leader, driving adoption of new tools, processes, and systems to enhance the finance function's capabilities and support organizational transformation.
• 8+ years of experience in FP&A, corporate finance, investment banking, or a similar analytically focused role, with a proven track record of partnering with senior stakeholders and driving business impact.
• Strategic Leadership: Strong strategic thinking and commercial acumen, with the ability to influence and drive alignment across diverse teams and stakeholders.
• Process Integration Expertise: Demonstrated experience leading process integration, reorganization, or transformation initiatives in a fast-paced, dynamic environment.
• Advanced Analytical Skills: Exceptional analytical and financial modeling skills, with the ability to synthesize complex data into clear, actionable insights.
• Stakeholder Management: Proven ability to build strong relationships and influence at all levels, including the C-suite, with excellent communication and presentation skills.
• Strong ability to prioritize competing demands and deliver results under pressure.
• Technical Proficiency: Advanced proficiency in Excel, financial modeling, and data visualization tools (e.g., Tableau, Power BI). Experience with SQL or other data analytics tools is a plus.
• Professional finance qualifications (e.g., CFA, ACA, CIMA) or an MBA.
• Experience in the digital, e-commerce, or online travel industry.
• Background in statistics, decision sciences, or advanced data analytics.
• Exposure to ERP systems and financial planning tools.
• A passion for innovation and a growth mindset.
• hanoi
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Vietnamese, English

Job type:

Full-time

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

5 years required

Skills:

Data Analysis, Graphic Design, Digital Marketing, English

Job type:

Full-time

• Data Analysis: Analyze monthly sales data, identifying top performers and key insights.
• Campaign Strategy: Develop and execute marketing campaigns for both B2B and B2C audiences.
• Performance Review: Review campaign results, providing data-driven insights for improvement.
• Public Relations: Manage PR initiatives to enhance the organization s image.
• Budget Management: Oversee marketing costs and ensure budget adherence.
• Marketing Plans: Present monthly marketing plans, including strategies and analyses.
• Content & Graphics: Curate and manage organizational content, including overseeing graphic design.
• Digital Marketing: Lead digital marketing efforts across SEO, SEM, social media, and online advertising.
• Additional Projects: Handle additional tasks and projects as assigned.
• Bachelor s degree in marketing, communications, or a related discipline.
• Demonstrated experience in brand management, marketing communications, and public relations, with a minimum of 5 years in the automotive sector.
• Strong analytical skills for efficient budget management and performance evaluation.
• Proficient in verbal and written communication in both English and Thai.

Job type:

Full-time

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.Reservation Agent.
• At Four Seasons we consider life and work to be richer when we truly connect with the
• people and the environment around us.
• Our family members are masters at their crafts - a gardener can become an artist, a manager a
• conductor, a chef an inventor. We look for Peoples who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
• About Four Seasons Hotel and Private Residences Bangkok Chao Phraya
• Located along the Chao Phraya River, one of the world s most famous urban waterways, Four
• Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new
• riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as
• well as a 73storey tower with 366 private residences.
• Spanning 9 acres with lush courtyards, exceptional river views, and complemented with
• convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok
• Chao Phraya will offer an atmospheric urban resort experience for both international and regional
• travelers.
• About Four Seasons
• Founded in 1960, Four Seasons continues to define the future of luxury hospitality with
• extraordinary imagination, unwavering commitment to the highest standards of quality, and the
• most genuine and customized service. Currently operating 109 hotels and private residences in
• major city centers and resort destination in 43 countries, and with more than 60 projects in
• development, Four Seasons consistently ranks among the world s best hotels and most
• prestigious brands in reader polls, traveler reviews and industry awards.
• As the leader in branded residences since 1982, Four Seasons currently operate 38 residential
• properties around the world and 80% of the projects in our pipeline contain a residential
• component.
• Position: Reservation Agent
• The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a Reservation Agent in charge of Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
• What You Will Bring
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus
• Candidate should hold valid work authorization for Thailand.
• Join Our Team
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence.

Experience:

5 years required

Skills:

Product Development, Internal Audit, Finance, English

Job type:

Full-time

• Main Interfaces: Underwriting and Product Development, Claims Department, Operations and Business Integration, Line of Business Team (Direct Marketing, Travel, Brokerage).
• Partner, Broker, Agent, Direct Customer.
• Major Duties and ResponsibilitiesUnderwriting Management.
• Underwrite New Business case of A&H and approve cases within assigned authority according to the underwriting standard.
• Oversee and direct submissions to Head of Underwriting for review beyond delegated underwriting authority.
• Obtain approval by Regional Management or Global Underwriting when appropriate.
• Ensure all business is underwritten within established Internal Audit Guidelines.
• Establish, implement and communicate country underwriting policies and procedures, response timetables and quality standards.
• Proactively prepare for account renewal review & sponsor campaigns with marketing staffs. Work with sales staff to identify and produce new products and/or packages to meet current or potential market needs and to generate underwriting profits. Ensure approvals from appropriate regional and regulatory authorities are obtained timely. Initiate account and product reviews with sales staff.
• Loss Control (appropriate use of the available services).
• Quality Control.
• Underwriting Plan/Monitoring Control.
• Pricing Management (using the Burning Cost Model as appropriate).
• Catastrophe Management.
• Portfolio Planning, including Account Management.
• Portfolio Pricing.
• Portfolio Monitoring and Control.
• Train, mentor and guide Underwriters to be technically proficient in underwriting and product development. Initiate and lead in reviewing underwriting proficiency and customer focus efficiency of Underwriters and Underwriting team.
• Liaise with other functional groups to ensure appropriate and timely flow of technical information into and out of the Underwriting Unit: e.g., Finance and Claims.
• Support the implementation and maintenance of new and existing products.
• Rating and Form development and approval.
• Product library updates.
• Review Regulatory Rate Filing and approval management.
• U/W Coordination with marketing.
• Reporting Relationships
• Reports to: Head of A&H Underwriting
• SkillsComfortable and effective in verbal and written communications in English.
• High level of interpersonal and negotiation skills at multiple levels.
• Experience working within a profit center environment with a mid-size to large multinational company.
• Able to team lead and provide excellent leadership to the department to drive results.
• Ability to work in a fast-paced growth environment and multi-task, also under pressure.
• Advanced excel skill and actuarial knowledge / background is plus.
• ExperienceMinimum 5 years of experience in A&H underwriting.
• Minimum 7 years of experience in insurance industry.
• QualificationsBachelor s Degree in insurance or related fields (master s degree preferred).
• Male, Female age 30-40 years old.
• Solid proficiency of underwriting and insurance industry theories and practices.