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Skills:

Business Development, Contracts, English

Job type:

Full-time

• Education (Degree / Major): Bachelor's in Business Administration, Media, Marketing or relate field. Master's degree is a plus.
• 5-7 years of experience in marketing, content partnerships or business development, or media acquisition roles, preferably in video streaming, OTT, or entertainment industry.
• Strong commercial acumen and experience in negotiating contracts.
• Excellent analytical and problem-solving skills to derive insights from data.
• Ability to work collaboratively with cross-functional teams.
• Creative mindset to develop innovative marketing strategies.
• fluent in Thai and English, both written and verbal.

Experience:

7 years required

Job type:

Full-time

• You will be working in a unique integrated agency with digital, media and creative specialists all under one roof.
• Puts you on the cutting edge of digital advertising and digital measurement.
• Enjoy a fun environment that combines the best of being entrepreneurial whilst at the same time being part of the largest marketing services group in the region.
• Measures of success -
• In three months:Become well-versed with the client s portfolios and value proposition, confidently articulating them.
• Start building relationships with key decision-makers within the current pipeline.
• Familiarize yourself with all functions in Mindshare and establish a well-organized daily routine.
• In six months:Earn recognition from key clients by demonstrating digital leadership in strategic planning and implementation, among other areas.
• In 12 months:Develop a mature pipeline with opportunities at each stage of development.
• Generate additional client demands and secure further revenue.
• Enhance your team s capabilities.
• Responsibilities of the role:Develop and build relationships with clients, being a trusted advisor on account requirements.
• Set viable objectives and KPIs and recommend/develop measurement methodologies for all briefs.
• Deploy best-in-class digital implementation across the client portfolio.
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies.
• Handle campaign strategy & planning and integrate it with the wider communications.
• Assist in training & upskilling of client account teams.
• Manage, extract, and interpret clients digital performance data.
• Deliver beyond-the-banner high-value services, including digital workshops; content solutions; performance marketing; social & mobile projects; competitor intelligence services.
• Share best practices with the wider Interaction community.
• Conduct regular appraisals with designated team members.
• What you will need:6-7 years of digital experience (agency background preferred).
• An independent, self-driven individual with a highly responsible nature.
• Ability to work in a matrix organization, managing complexity and challenges.
• Proven track record in executing and developing digital strategies for clients.
• Experience in managing media briefs, budgets, and aligning digital strategy with global brand strategy.
• Chinese competency is a must (either Mandarin speaking or reading/writing Chinese if not spoken).
• Understanding of China s digital space is a major plus.
• More About Mindshare
• We were born in Asia in 1997, a start up with a desire to change the media world. Now we are a global agency with more than 7,000 employees in 116 offices across 86 countries, operating as one team -. We believe that in today s world, everything begins and ends in media. We aim to be our clients lead business partner, to grow their business, and drive profitability through adaptive and inventive marketing. We do this through speed, teamwork and provocation and by operating as a network of networks rather than a rigid hierarchy. We create new things and have fun doing it. Whenever and wherever you join us, you open a door to opportunities in any and of all aspects of media, technology and innovation. We will support you, recognize you and reward you, making Mindshare the place where you do the best work of your career.
• Mindshare APAC has won 500 awards in the last year alone, including Agency Network of the Year 2017 by both the MMA SMARTIES and Campaign Asia for the fifth and third consecutive year, respectively. Mindshare is part of GroupM, the media investment management arm of WPP, the world s leading communications services group. To learn more about Mindshare and our philosophy of Original Thinking, visit us at
• www.mindshareworld.com and follow us on Twitter @mindshare and facebook.com/mindshareapac and linkedin.com/company/mindshare

Skills:

Sales, VMware, Cloud Computing

Job type:

Full-time

• At least 3-5 years experience in Cloud/IT Product manager or Channel manager.
• Cloud business marketing or product experience.
• Cloud Presales/ Cloud Solution Sales.
• Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
• Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
• Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
• Demonstrate a strong understanding of cloud fundamentals and best practices for at least one of the following cloud platforms: AWS, Microsoft Azure, or Google Cloud Platform (GCP) or other public cloud.
• Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
• Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
• Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
• Develop strategic cloud project plans that outline the migration process and highlight the long-term benefits for customers.
• Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
• Deliver impactful presentations that showcase your cloud knowledge and effectively communicate the value proposition of our cloud solutions.
• Participate in proof-of-concept (POC) development and execution.
• Stay up-to-date on the latest cloud trends and technologies to ensure you offer the most relevant solutions to our customers.
• Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
• Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
• Proven experience in architecting cloud solutions for medium to large enterprise customers.
• Ability to analyze customer environments and recommend secure cloud solutions that align with their specific business needs.
• In-depth understanding of general security practices for cloud computing.
• Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
• Working knowledge of Landing Zone design principles.
• Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
• Excellent presentation and communication skills, with the ability to tailor your message to different audiences.
• Experience in developing strategic plans and investment proposals for cloud projects is a plus.
• A Cloud Certification (AWS, Azure, or Google Cloud Platform) is a strong advantage.
• Cloud Service Support/ Dispatcher / Cloud Technical Support.
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
• Cloud Implementation (Azure Cloud engineer).
• Manage Monitoring and Troubleshooting AWS environments which includes working with services like EC2, ELB, RDS, and S3.
• Manage Monitoring and Troubleshooting AWS's applications native services and serverless architecture (Lambda) on AWS platform.
• Manage Monitoring and Troubleshooting AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
• Manage Monitoring and Troubleshooting Identity and Access Management (IAM), SSO Integration.
• Manage Monitoring and Troubleshooting AWS SQL (SQL VM, Manage instance, PAAS).
• Utilize automation tools such as Infrastructure as Code (IaC), including CloudFormation and/or terraform.
• Manage Monitoring and Troubleshooting high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
• Experience 2-5 Years Microsoft Cloud (Microsoft Azure or AWS).
• Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3.
• Experience with monitoring systems such as CloudWatch and other industry standard visibility platforms (Data Dog, Dynatrace, New Relic, etc.).
• Experience with Logging and log monitoring (CloudWatch and CloudTrail) both for performance, security, and compliance efforts.
• Proficiency with Infrastructure as Code (IaC), including CloudFormation and/or Terraform.
• Understanding of CI/CD on AWS platform.
• Expert knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
• Experience building applications with native services and serverless architecture (Lambda) on AWS platform.
• Strong understanding of Identity and Access Management (IAM), SSO Integration.
• Strong understanding of high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
• Network Security (Cloud).
• Reponsibilities.
• Design, implement, manage high available, high performance, scalable, secure, network and security infrastructure for public cloud services across multiple availability zones and regions with following characteristics:Support integration with Cloud Management Platform such as OpenStack and Google Cloud Airgap.
• Support integration with Software-defined network and virtualization platform such as Linux KVM.
• Support multi cloud environment and hybrid cloud environment such as customer on premise data center and Hyper scaler clouds.
• Work with hyper scaler providers to implement network connection between cloud environments.
• Manage network information registrations such as IP network address, AS number, domain name, etc.
• Implement authentication, authorization and accounting system for network and security devices.
• Troubleshoot network and security incidents.
• Relevant network certifications such as CCNA, CCNP, CCIE.
• Relevant Information Security certification such as CISSP.
• Strong understanding of networking concepts, protocols (TCP/IP, OSI model), and technologies (LAN, WAN, VPN).
• Proficiency in network hardware and software, including routers, switches, firewalls, and network operating systems.
• Experience with network monitoring and troubleshooting tools.
• Cloud Solution Review and Risk Management Specialist (Bidding Review Team).
• Facilitate and drive solution review sessionStudy and Evaluate technical requirement including TOR.
• Compare and Validate between Presale s solution and Customer requirement.
• Ensure the delivery plan with the identified timeline.
• Clarified the owner of after-sale process both Insource and Outsource.
• Consult to clarify the Project s risks with Risk Mitigation to have Risk Register Cost.
• Ensure corporate governance guideline are adhered.
• Prepare summarized report with approval on Solution Review Result and handover to EFRM.
• Note:Non-Telecom team is responsible for Cloud both Public (MS, AWS, Google, HW, Oracle) & Private, ICT (Server, IT Infra, CCTV, Wi-Fi, etc.), Security and SW development Product.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in enterprise solution delivery, including network infrastructure, cloud solutions, and data center technologies.
• Proven track record in bid evaluation, contract negotiation, and vendor management.
• Strong understanding of risk management principles and methodologies.
• Experience in working with diverse technical teams and stakeholders.
• Proficiency in network protocols (TCP/IP, routing, switching) and network security concepts.
• Knowledge of cloud technologies (AWS, Azure, GCP) and virtualization.

Skills:

Quality Assurance, Assurance, Data Analysis

Job type:

Full-time

• Education Strategy: Translate the regional Sephora University strategy for market deployment. Collaborate cross functionally with key stakeholders and align to priorities and business objectives.
• Training Needs Analysis: Conduct training needs analysis as/when required to stay updated on market skill level learning gaps of retail employees. Identify opportunities and devise targeted training interventions to bridge gaps.
• Program Implementation: Adapt and implement comprehensive education programs and ini ...
• Learning Transfer: Implement strategies to facilitate the transfer of learning on the job. Ensure that employees are equipped with necessary knowledge and skills required to perform their role.
• Team Leadership: Lead and manage a team of education specialists. Provide guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learning.
• Quality Assurance: Monitor and evaluate the effectiveness of education programs and initiatives through assessments, feedback, and data analysis. Implement improvements and best practices to enhance program quality and impact.
• Resource Management: Oversee the development and management of educational resources, including training materials, technology, and facilities. Ensure that resources are utilized effectively and efficiently.
• Stakeholder Engagement: Collaborate closely with regional SU team. Build and maintain strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and region. Collaborate and communicate program goals, progress, and outcomes effectively.
• Budget Management: Forecast and manage the education department s budget. Ensure that financial resources are allocated appropriately and that programs are delivered within budget constraints.
• Compliance and Standards: Ensure that all educational programs and initiatives comply with Sephora s standards and policies. Stay informed about changes in industry regulations and best practices.
• Innovation and Improvement: Stay up to date on beauty trends and developments in adult education and retail industry. Identify opportunities for innovation and continuous improvement in program design and delivery.
• Reporting and Documentation: Prepare and present reports on program performance, outcomes, and impact. Maintain accurate records and documentation of program activities and achievements.
• Bachelor s degree in Education, Business, or a related field highly regarded or a minimum of 10 years experience in a similar role.
• Proven experience in educational program management, curriculum development, and team leadership within the beauty or retail industry.
• Knowledge of contemporary adult learning and development concepts, instructional design principles a must. Experience in digital and social learning preferred.
• Strong beauty experience with an understanding of beauty products, trends, and techniques essential.
• Excellent leadership, communication, and interpersonal skills, including presentation and facilitation skills.
• Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders. Ability to listen and understand the needs of the client and stakeholders, translating those needs into educational focuses.
• Hands-on and solution-oriented with the ability to manage and lead others to do the same.
• Client centric and with a commercial mind set. Demonstrated ability to drive business KPIs through team development.
• Ability to think strategically and make data-driven decisions.
• Strong organizational and project management skills to balance and prioritize.
• Proficiency in using educational technology and software. Sound Office 365 skills.
• Experience in budget management and resource allocation.
• Knowledge of relevant industry regulations and standards.
• Passion for beauty and a commitment to fostering learning and development.
• Require to travel on occasional basis for store and brans training.
• Management / Reporting Line.
• o Managing a team of two people of Education Specialists.
• o Reports to the Head of HR and Education, Thailand.
• o Functional reporting line to the Director of Sephora University SEA, Oceania & India.
• While at Sephora, you ll enjoy.
• The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with..
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans..
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty..
• You can unleash your creativity, because we ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
• Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Experience:

2 years required

Skills:

Sales, Project Management, English

Job type:

Internship

• Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert.
• Support and cooperate with Field Marketing, Solution Specialists, Account Executives.
• Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.
• Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.
• Pass qualified leads to Sales resource for opportunity management and execution.
• Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.
• Assist in activities to enhance demand generation and product/solution skills.
• Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities.
• Complete all enablement requested in a timely manner.
• EXPERIENCE AND LANGUAGE REQUIREMENTS.
• Bachelor's Degree: Business, Management, Engineering, etc. Candidates in their final undergraduate year may apply.
• Strong interest in Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work.
• Willingness to learn and work in dynamic environments with phone-based tasks and exposure to CRM/Contact Management System.
• Excellent interpersonal, verbal, presentation and writing skills.
• Highly positive can do attitude to make things happen and willingness to learn fast.
• Ability to multi-task and prioritize.
• Strong project management and analytical skills, integrity and team spirit.
• Fluency in English required.
• Fluency in any other languages in APAC preferred.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.

Skills:

Tableau, Salesforce, Negotiation

Job type:

Full-time

• Performance management of the team and individual and regional targets across key business objectives.
• Assist and coach SPA Specialists in dedicated team and support development of frontline teams to develop their individual & strategic market action plans for the year. Support team/colleagues market visits and overall high-level negotiations as required.
• Hold regular team meetings to review performance to plans / targets and provide sour ...
• Share Regional/ Global information, communications with the team to ensure clarity and transparency of purpose at all times.
• Provide opportunities for team members to learn and share with each other their wins, losses & market intelligence in order to learn from each other.
• Set and manage succession plans for key positions in the team both internally and externally.
• Hold regular individual 1-2-1 meetings with team members and provide regular, ongoing feedback, coaching and support to guide and assist with the achievement of their plans & targets.
• Optimise budget and deployment to maximise profitable returns from the region.
• Provide support with individual's personal development needs to assist them to grow their skills, abilities, and competencies.
• Accountability 2 Strategic Business Development 20% Partner closely with Regional Director and Head office SPA team to strategic plan and execute initiative to grow SPA performance.
• Developing a clear plan to drive and effectively implement new strategic partnership programs across all key destinations, demanded products and growth opportunities.
• Launch new HBX products in market and support teams to develop ecosystem value proposition specifically FFE and joint Roiback SPA partnerships.
• Champion the use of the available tools (Mitra, Maxi-rooms, Tableau, Salesforce (SRM), Accelerate) to assist in thinking and acting strategically to drive commercial outcomes.
• Ensure training and support is provided on all soft skills and available business intelligence tools to wider teams.
• Align the work of the team with the work of the local sales teams in line with company integration plans.
• Successfully lead the unification and integrations plans for HBX Group during the coming 12 months.
• Accountability 3 Account Management 15% Participate and attend industry events; key hotelier events & meetings that require Area leadership representation to raise the status of the HBX brand in the region.
• Manage key chain stake holder relationships with top 20% of hotels driving 85% of our business.
• Hold quarterly supplier market workshops promoting our business and driving supplier engagement across the destination.
• Develop deep internal stakeholder relationship to effectively leverage support of broader organization.
• Skills Proven ability to lead and mentor a team towards successful outcomes.
• 5 years or more in a senior sourcing role within APAC.
• Exceptional ability to lead and succeed in high level negotiations.
• Experienced leader with proven ability to deliver results in a fast-paced environment.
• Proven ability to build high performing, high achieving teams.
• Proven ability to build strong internal and external relationships with individuals and partners using an open and consultative approach.
• Highly developed communication (both verbal and written) and presentation skills.
• Ability to demonstrate & teach others a partnership approach to negotiation and sales.
• IT proficiency including good working knowledge of Microsoft Office (with particular focus on manipulating data via Excel pivot) and Internet technologies.
• Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology.
• Understanding of hotel revenue management and pricing.
• Knowledge in dynamic pricing and channel manager connectivity.
• Experience in working with 3rd party suppliers.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Skills:

Digital Marketing, Industry trends, YouTube

Job type:

Full-time

• You will work with high-profile, recognized client sites, where a small change can make a big impact.
• As part of a high-performance team, who have years of experience in successfully delivering SEO various regions of the world, you have the opportunity to further increase your knowledge while also being a key player in how we continue to grow.
• We are in a period of strong growth, which means that there is support for development of new products and services. If you have an entrepreneurial spirit, now is the t ...
• Measures of success -.
• Take ownership of existing projects and clients.
• Gain understanding of existing processes and tools to ensure successful deliver of client work.
• Develop relationships with key stakeholders within assigned Agency.
• Train and further develop existing team members on advanced SEO strategy development.
• Deliver growth in Agency revenue towards meeting targets.
• Build upon and improve efficiencies in developing client deliverables.
• Train and further develop existing team members on advanced SEO strategy development.
• Client retention and growth of Agency to meet and exceed revenue targets.
• Fully managing all assigned clients requiring only high level oversight from Director on client s day-to-day activities.
• Train and further develop existing team members on advanced SEO strategy development.
• Client service.
• Ensure high level of service are delivered from all SEO projects team member working on.
• Ensuring all projects are delivered to a professional standard and in line with the agreed timings.
• Strategy.
• Supporting the development of the optimal owned media strategy and owned media activation for clients based on their budgets, target audience and KPIs.
• Ensure owned media planning approach consider multiple platforms like web, social, apps and marketplaces.
• Providing analysis, audit and plan using a combination of resources include search, social, content, audience auditing tool.
• Providing on-page and off-page (content marketing) strategy and coordination with team to deliver best-in-class SEO projects.
• Planning and Performance.
• Provide project planning timeframe and response to client briefs.
• Regular monitor content on the client s site and as well as content marketing plan delivery.
• Supporting the development of client target and ensuring content marketing implementation achieves the KPIs set out at the campaign planning stage.
• Team Management.
• Line-management of all individuals within team including making sure timesheets are complete, signing off holiday, illness and conducting appraisals and objective setting.
• Study and find new insights in an ever evolving digital marketing.
• Coaching, training, progression and personal development of all team members.
• Running regular status meeting with agencies teams to ensure campaign activity is progressing as planned and that there is appropriate communication to the client from across the account team.
• Relationship.
• Respected business-led relationship with direct team members, ability to both professionally nature and critique team members.
• Strong collaborative relationship with lead members of both Business team, client s web development.
• Working relationship with business planning team as and when appropriate, in order to understand paid content marketing plan and execution.
• Working relationship with peers within [m]PLATFORM Services who manage other channel disciplines (Paid Search, Paid Social, Display and E-commerce).
• Friendly, professional relationship with all clients.
• Collaborative relationship with third-party agencies.
• Positive relationships with suppliers and creation of new initiative to continue service expansion.
• Have a habit to catch up SEO industry trends, movement and ecosystem changes which may related to SEO campaign performance.
• Must be keen in learning other search engine mechanics such as, Youtube Search, Ecommerce Search and internal website search algorithm.
• Have abilities to use and utilize SEO tools including Google Search Consoles, Google Webmaster tool, Google keyword planner, Ahrefs, DeepCrawl, MOZ, SerpBoo Etc.
• Deep familiarity with the core strategies used for SEO, in particular technical optimization, as well as keyword research, content, linking, digital asset optimization etc.
• Ability to work face-to-face with client teams is essential.
• Web analytics experience is essential. Advanced configuration and analysis experience/certifications are desirable.
• Web Development Skills - HTML, CSS, JavaScript and server-side scripting languages.
• Understanding of common web server technologies, and popular content management systems, their limitations and how to work within these to achieve SEO requirements.
• About mPlatform.
• m]PLATFORM is an advanced technology suite of flexible media planning applications, data analytics and digital services. The platform will improve advertisers ability to use audience defining insights from hundreds of data sources to find and communicate with their consumers across all media. [m]PLATFORM makes it possible for media planners at GroupM agencies to use the most detailed consumer data to achieve results for their clients. It is supported by a team of data scientists, technologists and digital practitioners from across GroupM specialist companies and Xaxis. [m]PLATFORM unifies data analytics and digital services including search, social, mobile, digital ad operations and programmatic into one team delivering a completely open and fully transparent data and technology architecture.
• For more information, visit https://www.groupm.com/tags/mplatform About Thailand.
• In a population of 66 million people, Thailand s mobile penetration is at a whopping 137% with smart phone penetration at 61%. Digital spend has grown 18% year-on-year since 2016 and most people are now accessing the internet via mobile devices. Bangkok is one of the top Facebook cities in the world and Thailand ranks high in time spend viewing YouTube.
• The audience fragmentation, following years of a virtual FTA TV duopoly, is creating huge trading and content opportunities. Thailand is one of the fastest-growing media and marketing communication markets in the region. Those looking for a rewarding and dynamic career in media have no better place to be than Thailand.

Experience:

3 years required

Skills:

XML, English

Job type:

Full-time

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.