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Skills:

Product Development, Recruitment, Budgeting

Job type:

Full-time

• The Tour Director of Tour and Experiences will oversee all tour and office operations for our small and growing walking tour agency. The role will be lead customer service and business representative. Job duties include expertise in systems creation and development to help increase the overall success of the company.
• Customer Service | Relationship Management.
• Provide exceptional customer service for all tours and business operations.
• Communicate daily with prospective customers, guests, and partnering pubs/breweries via phone and email.
• Solve any post-tour issues with guests, partnering establishments, tour guides, etc. Office & Tour Operations.
• Operationally.
• Develop revised workplace technology approaches for productivity improvement and innovation.
• Drive corporate governance measures.
• Ensure service benchmark requirements are met to maintain service quality.
• Establish travel operations processes in line with organization's strategies.
• Lead department's budgeting process to acquire funds for department's activities.
• Lead improvements to customer service experience.
• Lead resolution of escalated contractual issues with existing vendors.
• Lead resolutions of contractual issues.
• Lead technology application for improvements to productivity and innovation.
• Manage department's recruitment and retention efforts.
• Manage professional and career development of staff.
• Oversee department's budget use against departmental work plans.
• Oversee safety and health procedures and processes at vendor sites.
• Provide feedback to internal stakeholders on product and service offerings.
• Review disaster relief, incident and contingency guidelines.
• Review feedback for operational improvements and product development.
• Review performance of existing vendors to feedback to internal stakeholders for contract renewals.
• Review regulatory compliance requirements of tour operations including visa and immunization requirements.

Experience:

3 years required

Skills:

Analytical Thinking, Microsoft Office, Risk Management, Internal Audit, Accounting, English

Job type:

Full-time

• Go Vacation Thailand is a leading Destination Management Company (DMC) and part of a network operating across Thailand, Indonesia, Vietnam, Cambodia, Sri Lanka and India. With 18 offices and over 500 travel professionals, we serve more than 300,000 travelers annually, creating over 1.5 million room nights. Our philosophy is to offer the most comprehensive selection of vacation opportunities with friendly, efficient, and personalized service. We work with major international tour operators and specialists to deliver tailor-made travel experiences that showcase the best of Thailand.
• We are looking for a Risk & Compliance Analyst to join our team in Bangkok, Thailand, supporting the local Destination Management Company (DMC) and the central Risk & Compliance department. This role is key in ensuring that Group policies and internal control frameworks are effectively implemented at local level, while identifying opportunities to strengthen processes and mitigate risks. As part of the Group's international Risk & Compliance network, the analyst acts as a trusted partner to the local management team, collaborating across departments to promote a culture of compliance and operational excellence.
• Develop internal procedure manuals and coordinate the execution of the annual Internal Control Assessment.
• Support the local implementation of the Group's risk and internal control framework.
• Design and implement new processes and assess existing ones to ensure compliance with applicable policies, procedures and local regulations that significantly impact the organization.
• Monitor risk-based internal audits, follow up on corrective measures, and report critical issues and annual activities to the Risk & Compliance Senior Manager.
• Identify and evaluate business and compliance risks.
• Ensure the local implementation and compliance with Group policies, providing awareness sessions and guidance when required.
• Coordinate with the central Risk & Compliance team on reporting and Group initiatives.
• Bachelor's degree in Business, Finance, Accounting, Risk Management, or related discipline.
• Minimum of 3 years of experience in Risk Management, Internal Audit, or Compliance roles.
• Strong analytical, organizational, and communication skills.
• Ability to work effectively within an international company environment.
• Team player with strong interpersonal communication skills.
• Analytical thinking and problem-solving.
• Microsoft Office tools knowledge.
• Very good English skills, both written and spoken.
• Based in Bangkok with potential travel to various company destinations throughout Asia.
• Full-time position within a dynamic and international environment.
• Go Vacation Thailand.
• DER Asia Tours Co., Ltd.
• Khun Nicha Minkhuntod / Senior Manager HR and Administration.
• 152, Chartered Square Building, 25th Floor,.
• North Sathorn Road, Bangrak, Bangkok 10500.
• (66) - --- -128.
• Website: www.go-vacation.com.