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Experience:

3 years required

Job type:

Full-time

• We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
• Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
• Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
• Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
• 24x7 standby in shift to support first line staffs.
• 0 - 3 Years Experiences in Telecomunication or IT Operation.
• Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills Excel,Word,Power point etc. is essential.
• Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
• Relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate) are advantageous.
• Programming skills in python,shell script or php are advantageous.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Automated Operations Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Procurement, Compliance, English

Job type:

Full-time

• Resolve IT incidents within the required time frame.
• Wi-Fi: Ubiquiti Unifi UDM and APs (99%).
• LAN: Zyxel switches.
• Provide first-line support for user account issues in Google Workspace and Microsoft Entra ID.
• Coordinate with external vendors (e.g., VOIP, network providers) to resolve issues.
• Collaborate with Level 2 external vendors to resolve complex IT issues efficiently.
• Assist in filling out client vendor security assessment forms accurately and on time.
• Software Support and Account Administration.
• Administer Google Workspace and Microsoft Entra accounts.
• Support the setup of accounts for new users, including the Intune onboarding process.
• Manage the onboarding and offboarding of employees across systems.
• Assist in tracking internal SaaS usage.
• Maintain and manage the SaaS register, tracking usage and ensuring cost optimization.
• Technical Assets and Procurement.
• Handle the procurement of IT equipment, such as PCs, laptops, and peripherals, ensuring timely delivery and cost optimization.
• Develop and manage an IT asset lifecycle strategy, including procurement, maintenance, and retirement.
• Provide asset management support, including managing access keys, laptops, monitors, TVs, casting devices, webcams, and other IT-related office supplies.
• Manage inventory of IT equipment, consumables, and other supplies; support asset tracking and maintain asset reports.
• Arrange equipment repairs and maintenance, track warranty information, and oversee asset disposal.
• Endpoint Security and IT Compliance.
• Manage endpoint security by monitoring and maintaining the Microsoft Intune Admin Panel to ensure devices comply with company security policies.
• Regularly audit IT systems to ensure compliance with IT security and data privacy policies.
• Assist in developing and executing IT security incident response plans.
• Conduct access control audits across systems (e.g., Google Workspace, Microsoft Entra ID).
• Monitor and report on device backup and recovery processes.
• IT Projects and Process Improvement.
• Document and improve IT support processes by creating Standard Operating Procedures (SOPs).
• Identify opportunities for automating repetitive IT tasks through tools like Power Automate or scripting.
• Support or lead small IT projects, such as deploying new tools, upgrading infrastructure, or enhancing network security.
• Assist in preparing IT budgets by tracking expenses, identifying cost-saving opportunities, and forecasting IT needs.
• Security Equipment.
• Add or remove employees from fingerprint scanning and door entry systems.
• Ensure the functionality of security cameras (Unifi Protect G4 Bullet).
• Audits and Compliance.
• Participate in IT audits, ensuring compliance with company policies and security standards.
• Participate and implement in ISO certification and maintenance.
• Other Tasks.
• Identify areas for improvement and cost reduction while maintaining service and delivery standards.
• Prepare and update Process and Policy Documentation\.
• Provide training to internal users.
• Support internal events, activities, and meetups by ensuring technical equipment functions correctly.
• Assist with administrative paperwork related to IT and admin processes.
• Perform on-site support outside regular office hours (e.g., weekends) for troubleshooting or equipment setup to minimize downtime.
• Participate in special projects as assigned by the VP of Operations.
• Assist the Office Manager and Admin team with tasks such as moving furniture, fixing small items, cabling (electrical, etc.), and other minor tasks as assigned.
• The Qualifications.
• Bachelor s degree/Diploma in an IT-related field or relevant experience in lieu..
• Apple and Windows operating systems
• Basic networking (preferably Ubiquiti Unifi UDM and APs)
• Cloud services (e.g., Google Workspace, Microsoft Entra).
• Familiarity with Microsoft Intune and Apple Business Manager.
• Familiarity with Slack.
• Knowledge and experience in hardware and software troubleshooting.
• Strong problem-solving and communication skills.
• Previous experience in a technical support role.
• Service-oriented mindset.
• Detail-oriented and able to work independently, raising issues when necessary.
• Ability to prioritize tasks and work effectively under pressure.
• Willingness to learn, adapt, and work flexible hours.
• Familiarity with ticketing systems is a plus.
• English language proficiency is preferred.
• The Benefits.
• 10(15) days annual paid vacation.
• Health insurance.
• Life insurance.
• Provident Fund.
• Free Lunch every Wednesday.
• Learning Support.
• Grade A Office in the heart of Bangkok, directly connect with MRT Queen Sirikit Station.
• International work environment with over 20 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

Experience:

No experience required

Skills:

Electrical Engineering, Mechanical Engineering, English

Job type:

Full-time

• Serve as the main contact for network investigations.
• Monitor GSA internal networks and data hall environments.
• Interpret and address connectivity alerts.
• Lead incident management events and create event tickets.
• Perform configuration tasks and adhere to security policies.
• Research and summarize events, providing reports.
• Coordinate with carriers to resolve customer issues.
• Provide input for network management optimization.
• Troubleshoot and escalate issues as needed.
• Deliver timely and accurate end-to-end support.
• Document actions and provide peer coaching/training.
• Job Qualifications.
• Bachelor's degree in information technology, computer science or related field.
• Flexible schedule availability, including nights, weekends, and shift rotations.
• Strong focus on customer service solutions.
• Understanding of various network topologies.
• Excellent communication skills via direct contact, phone, email, and documentation/tracking incidents.
• Knowledge of OSI Model and troubleshooting techniques.
• Familiarity with industry cabling standards and datacenter infrastructure.
• Proficiency in interacting with computing systems.
• Ability to navigate and utilize ticketing systems effectively.
• Comfortable working in a fast-paced environment with professionalism and flexibility.
• Punctual, reliable, and able to manage deadlines effectively.
• Strong organizational skills.
• Familiar with Computer literate with an emphasis on Microsoft Office Suite.
• Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH).
• Experience with network monitoring software applications.
• We welcome recent graduates and those starting out in their careers to apply for this engineer-level position.
• Leader position is reserved for candidates with direct experience only.
• Creativity, problem solving skills, negotiation and systematic thinking.
• Fluent in English both written and verbal (Minimum 500 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Experience:

5 years required

Job type:

Full-time

• We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
• Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
• Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
• Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
• 24x7 standby in shift to support first line staffs.
• 5 Years Experiences in Telecomunication or IT Operation.
• Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
• Basic computer skills Excel,Word,Power point etc. is essential.
• Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
• Relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate) are advantageous.
• Programming skills in python,shell script or php are advantageous.
• Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Automated Operations Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Purchasing, Research, Work Well Under Pressure

Job type:

Full-time

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.