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Skills:

Problem Solving, English

Job type:

Full-time

• The Job requires a technical background, preferably chemical acquired either through formal education and/or.
• experiences.Demonstrate strong technical analysis, interpretation skill, problem solving skill and knowledge of marketing.
• Drive and ability to deliver the result without supervision.
• Excellent communication and presentation skill, fluency in English.
• Ability to travel within country and aboard.
• OTHER REQUIREMENTS.

Skills:

Project Management, Research, English

Job type:

Full-time

• Operate Group PMO & Transformation Office by monitoring progress and benefits realization of projects, focusing on Transformation projects that drive transformative changes of ThaiBev Group.
• Support project tracking, financial planning, information, coordination and logistics management of Transformation Program.
• Support adoption & execution of ThaiBev Group s Project Management and Post-Implementation Review (PIR) framework, standard, system and tools with a focus on Transforma ...
• Provide expertise & support on project management framework, standard & governance to Transformation project teams, managing inquiries & requests, and fostering the adoption of standards.
• Produce reports & analyses through researches, interviews and fact-finding to drive high-impact projects and provide updates to top management on strategic progress.
• Support on coordinating with PMOs, Project Management Coordinators (PM Cos), and Transformation project teams to ensure alignment between strategic direction and project implementation.
• Conduct change management & communication of Transformation Program to a wider audience to promote about the program.
• Bachelor s degree or higher in Business Administration, Economics, or a relevant field.
• Minimum 3 years of professional experience in project management or a relevant field. Previous experience in change management is advantageous.
• Comfortable with ambiguity, able to work under pressure, and prioritize workload to meet objectives and deadlines.
• Excellent communication skills, both verbal and written, to convey complex matters effectively and appeal to a wide audience.
• Strong interpersonal skills and emotional intelligence, capable of working in a large cross-functional/country environment with individuals at all levels.
• Hard working, highly committed, driven and perseverant.
• Fluency in English and Thai.
• Proficiency in spreadsheet and presentation creation tools, as well as Internet research tools.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND.

Experience:

5 years required

Skills:

Cloud Computing, Product Development, English

Job type:

Full-time

• Receive escalated technical issues from Frontline Support Engineers.
• Analyze complex problems to diagnose root causes.
• Develop and implement advanced solutions using your knowledge of products and services.
• Collaborate with product engineering teams to identify and resolve product defects.
• Document solutions and knowledge base articles for future reference.
• Stay up to date on the latest features, tools, and best practices of cloud industry.
• Provide technical guidance and mentorship to Frontline Support Engineers.
• Job Qualifications.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 5 years of experience in technical support.
• Proven experience in a supervisory or management position.
• Proven ability to troubleshoot and resolve complex technical problems.
• In-depth knowledge of market cloud products and services.
• Having relevant cloud technical certifications is a plus.
• Experience with cloud troubleshooting methodologies.
• Excellent communication and interpersonal skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Skills:

Oracle, Automation, Compliance, English

Job type:

Full-time

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
• Able to take roles of On-call, Standby, 24*7 in the future. (Maybe).
• Proficiency of English communication..
• Cloud Business Operation Engineer / Specialist.
• Collaborates with appropriate stakeholders to determine user requirements for a scenario.
• Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
• Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
• Determine workload criticality, impact of disruptions, or performance degradation.
• Establish business-approved cost and performance commitments.
• Monitor and operate cloud workloads.
• Maintain asset and workload inventory.
• Monitor performance of workloads.
• Maintain operational compliance.
• Protect workloads and associated assets.
• Recover assets if there is performance degradation or business interruption.
• Mature functionality of core platforms.
• Continuously improve workload performance.
• Improve budgetary and design requirements of workloads to fit commitments to the business..
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
• 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
• Strong background and in-depth knowledge of cloud technologies. And strong project management skills.
• Proficiency of English communication.

Experience:

5 years required

Job type:

Full-time

• We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
• Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
• Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
• Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
• 24x7 standby in shift to support first line staffs.
• 5 Years Experiences in Telecomunication or IT Operation.
• Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
• Basic computer skills Excel,Word,Power point etc. is essential.
• Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
• Relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate) are advantageous.
• Programming skills in python,shell script or php are advantageous.
• Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Automated Operations Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Experience:

5 years required

Skills:

Risk Management, Safety Management, Compliance, English

Job type:

Full-time

• Implement procedures, standards, guidelines and management system related to technical safety including technical safety documents e.g. risk management standard, process safety management standard, HAZID/ HAZOP guideline and technical safety specifications within PTTEP Engineering General Specifications (PEGS) in compliance with international standard and industry best practice plus in alignment with corporate direction and SSHE MS.
• Develop and implement technical safety work plans, activities and budget in accordan ...
• Provide advice, guidance and support to projects/assets on implementation of corporate SSHE MS standards/ procedures and guidelines, international design codes/standards and PEGS related to Process/Technical Safety.
• Act as Technical Authority for technical safety related to preliminary assess deviation against relevant corporate SSHE standards and specifications.
• Provide process and technical safety support to Projects involving participation / leading safety studies (HAZID, HAZOP, QRA etc), performing safety engineering design and studies, and/or supervising / reviewing / approving work done by engineering contractors. Ensure that recommendations from these studies are translated into actions to make risks as low as reasonably practical.
• Provide process and technical safety support to asset operations and high-risk activities (e.g. drilling, logistics) including participation / leading safety studies, Management of Change (Modifications, Deviations, Downgraded Situations), assist in process safety performance monitoring and analysis, etc.
• Develop and periodically review Concept Safety Reports, Design, Operations and high risk activity Safety Cases, including oversight of contractors work.
• Assist in conducting compliance check and audit programs on Technical Safety related (MOC, Safety barriers, PSUA, PTRs/OTRs, SSHE Due Diligence, SSHE Verification Audit), identify gap, give recommendation for continuous improvement, and track until completion of SSHE findings/ recommendations/ actions.
• Key Accountabilities (Continued).
• Use appropriate software and tools for safety analysis, calculation and design aids e.g. PHAST as well as provide support, guidance and troubleshoot to projects/ assets on engineering activities regarding technical safety and safety engineering.
• Participate in accident/ incident investigations when nominated, analyse and provide advice and support on preventive measurement and remedial actions to near misses or high potential incidents related to Technical Safety including SCE failure to ensure all actions are taken properly.
• Formulate and implement program/campaign which promote process safety awareness, Loss of Primary Containment (LOPC) prevention and prevent major accident in PTTEP asset operations, projects and high risk activities.
• Develop safety engineering deliverables, prepare related documents, and produce, organize a process safety database and report.
• Identify and monitor all Major Accident Events (MAEs), Safety Critical Elements (SCEs) and Performance Standard (PS) as well as provide support on development and implementation of Major Accident Event Prevention Tool within projects/ assets and high risk activities.
• Able to work at site locations (domestics / International), Fit to work offshore.
• Other duties assigned by supervisor or manager.
• Professional Knowledge & Experiences.
• Bachelor s Degree in Chemical Engineering or related fields.
• Minimum 5 years experience of Technical Safety Engineer or 8 years experience in related engineering disciplines.
• Minimum 3 years experience in oil and gas industry onshore or offshore.
• Good understanding of oil and gas exploration and production process.
• Have a comprehensive knowledge in loss prevention process, safety study and safety analysis techniques.
• Good knowledge of industry codes, standards and legislation on SSHE aspect.
• Strong leadership skills and good communication skills.
• Good command of spoken and written English.
• Strong analytical skills.

Experience:

3 years required

Job type:

Full-time

• We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
• Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
• Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
• Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
• 24x7 standby in shift to support first line staffs.
• 0 - 3 Years Experiences in Telecomunication or IT Operation.
• Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills Excel,Word,Power point etc. is essential.
• Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
• Relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate) are advantageous.
• Programming skills in python,shell script or php are advantageous.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Automated Operations Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Experience:

2 years required

Skills:

ERP, Oracle, SAP

Job type:

Full-time

• Developing client solutions with Oracle Tools such as BI Publisher Report, OTBI Report, and FR Report.
• Developing client solutions with Oracle PaaS Tools such as ODI, OICS, and JCS.
• Helping to define and influence the future technical direction for the evolution of client solutions.
• Supporting the deployment of client solutions into production.
• Build and deploy applications.
• Works mostly independently within task guidelines established by management.
• Perform work based on defined processes and provide feedback on process improvements as appropriate.
• Cooperate with the team leader in estimation effort, developing plan/schedule, and performing tasks according to the plan.
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Bachelor s Degree or higher in Computer Science/ Engineering/ Information Technology or related fields.
• At least 1-year experience in Customize On Oracle Fusion Cloud.
• At least 2 years experience in ERP or Supply Chain Management Software Implementation such as SAP, Oracle, or Microsoft.
• Working experiences from areas of integration, report, or form developments.
• Skill/Knowledge: BI Publisher Tools, OTBI, FR Report, OICS, ODI, PL/SQL, Oracle Form, Oracle Report, JDeveloper.
• An understanding of software development best practices, and a desire to see them implemented.
• A desire to constantly learn and upskill your abilities.
• The ability to absorb new technical information and apply it effectively.
• Able to deal with and handle difficult situations and work under time constraints.
• Proactive, self-motivated, systematic thinking, fast learner, and willing to contribute and work as a team.
• Positive attitude and empathy for others.
• Nice to have: experience in the Oracle Fusion Cloud.

Experience:

1 year required

Skills:

Software Development, DevOps, SQL, English

Job type:

Full-time

• You will serve as the first point of contact to support those seeking technical assistance.
• You will solve urgent, customer-specific issues using in-house support tools.
• You will escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure a smooth problem investigation.
• You will ensure that all issues and their resolutions are properly logged and documented.
• You will identify major, elusive, and recurrent issues that impact clients.
• You possess analytical and problem-solving skills. (No change made to this sentence as it doesn't fit with the "you will" structure.).
• Bachelor's degree in Computer Science or Information Technology, or equivalent experience.
• Good knowledge of database systems management software, Jira, Azure DevOps, and logging software.
• At least one year of experience working in technical support roles.
• Strong investigation and problem-solving skills with the ability to troubleshoot and identify the root causes of software and infrastructure problems.
• Self-motivated, eager to solve problems, and driven to completion.
• A good understanding of SQL and JSON, and knowledge of any programming language is a plus.
• Fluent in written and spoken English.
• This role is open for both Thai and non-Thai candidates. We can provide full VISA sponsorship if required.

Skills:

Assurance, Risk Management

Job type:

Full-time

• Experience working for a big 4 consultancy or similar within an audit capability.
• Experience working with AWS, GCP or Azure environments within a DevSecOps organization.
• Solid experience within IT risk and controls, as an Analyst or Specialist (CISA).
• Good understanding of risk management activities such as identifying, tracking, monitoring and mitigating IT risk and being able to articulate and define it.
• Knowledge in one or more of the following tools: Office 365, Jira, PowerBI, ServiceNow & Cutover.
• Preferred Qualifications: CISA, CRISC, CGEIT, CDPSE, CCSK or similar.
• Education and Professional Skills Any relevant Bachelor degree or diploma.
• Strong Communication Skills: Ability to articulate technical concepts to non-technical stakeholders and work collaboratively in a team environment.
• Problem-Solving Skills: Excellent analytical and problem-solving abilities, with a track record of finding solutions to complex technical challenges.
• Proven ability to understand and develop concept driven solutions and problems.
• Critical Deliverables: Assist in control testing including obtaining evidence and challenging information provided to support the control design and operating effectiveness throughout the year to validate the effectiveness of controls and residual risk assessment.
• Advise cloud and productivity engineering function leads on risk matters impacting the strategic objectives of the business and providing challenge from a semi-independent viewpoint within 1LoD.
• Support in improving internal control testing assurance processes and scripts ensuring full breadth of coverage to determine control efficacy and identification of control weaknesses.
• Responsible for undertaking control audits to determine control design and operating effectiveness.
• Engaging with controls owners to improve control design and operating effectiveness.
• Perform validation testing on Audit and Self-Identified Issues and actions to ensure remediation is complete, fully evidenced and addresses the issue raised.
• Key stakeholder discussions to best improve IT governance controls.
• Giving independent risk review insight and recommendation to the team and the Cloud and productivity engineering leadership team.
• Coordinating overall Control Assurance workloads for control assurance team.
• Working to ensure best risk and controls practice.
• Preparing, collating, and distributing meeting information packs, minutes, and reports for IT Risk meetings.
• Picking up on ad-hoc work pertaining to risk and controls.
• Generate reporting dashboards detailing audit assurance output across cloud and productivity engineering controls.
• Ad hoc projects and initiatives.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Skills:

SAP, Compliance, Project Management

Job type:

Full-time

• Bachelor s degree in computer engineering, Computer Science or a relevant field; certifications in SAP or specific SAP applications are advantageous.
• Proven experience in the management, optimization, and support of enterprise-level SAP applications.
• Strong technical knowledge of SAP applications, integration technologies, and best practices.
• Proficiency in SAP application security measures, compliance requirements, and data protection.
• Excellent problem-solving skills and the ability to diagnose and resolve complex SAP application-related issues.
• Effective communication and interpersonal skills for collaboration with cross-functional teams and end-users.
• Detail-oriented with a commitment to documentation and best practices.
• Ability to adapt to evolving technology trends and maintain a proactive approach to SAP application management and optimization.
• Project management skills for executing SAP application-related initiatives.
• The Enterprise Application Specialist for SAP role is integral in maintaining and enhancing the performance, functionality, and security of SAP applications, fostering business process efficiency, delivering value to the organization, and serving as the primary contact for SAP-related escalations from functional teams.
• ROLE & RESPONSIBILITY.
• Application Management: Oversee the administration, configuration, and maintenance of enterprise-level SAP applications through SAP Basis and SAP Functional team to ensure their availability and reliability.
• Integration and Interoperability: Facilitate the integration of SAP applications with other systems, enabling data flow and process automation across the organization while ensuring compatibility with existing systems.
• Application Enhancement: Collaborate with business units to identify opportunities for improving SAP application functionality, streamlining processes, and enhancing user experience.
• Vendor Relations: Engage with SAP application vendors and suppliers, manage relationships, and negotiate contracts to ensure the efficient operation of SAP software solutions.
• User Support: Provide technical support and issue resolution for end-users, working to resolve SAP application-related problems promptly and efficiently.
• Security and Compliance: Implement and maintain security measures to protect sensitive data within SAP applications, ensuring compliance with industry regulations and internal policies.
• Documentation and Training: Create and maintain comprehensive documentation of SAP application configurations and procedures. Develop and deliver training programs to empower users and maximize the value of SAP applications.
• Performance Monitoring: Continuously monitor SAP application performance, diagnose and address issues, and optimize resource utilization to improve overall efficiency.
• ROLE & RESPONSIBILITY.
• Upgrades and Patch Management: Plan and execute SAP software upgrades and patches, ensuring applications remain up-to-date with the latest features, enhancements, and security fixes.
• Change Management: Manage changes to SAP applications, assess their impact on business processes, and ensure smooth transitions while minimizing disruptions.
• Business Continuity: Implement and maintain business continuity and disaster recovery plans for critical SAP applications to minimize downtime.
• Reporting and Analytics: Generate and analyze data and reports to identify trends, bottlenecks, and opportunities for improvement in SAP application performance and usage.
• Focal Point for Escalations: Act as the focal point for SAP-related escalations from functional teams, coordinating issue resolution and communication to minimize disruptions and ensure smooth operations.

Experience:

3 years required

Skills:

XML, English

Job type:

Full-time

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Assurance, Risk Management

Job type:

Full-time

• Experience working an audit capability.
• Experience working with AWS, GCP or Azure environments within a DevSecOps organization.
• Good experience within IT risk and controls, as an Analyst or Specialist (CISA).
• Good understanding of risk management activities such as identifying, tracking, monitoring and mitigating IT risk and being able to articulate and define it.
• Knowledge in one or more of the following tools: Office 365, Jira, PowerBI, ServiceNow & Cutover.
• Preferred Qualifications: CISA, CRISC, CGEIT, CDPSE, CCSK or similar.
• Education and Professional Skills Strong Communication Skills: Ability to articulate technical concepts to non-technical partners and work collaboratively in a team environment.
• Problem-Solving Skills: Excellent analytical and problem-solving abilities, with a track record of finding solutions to complex technical challenges.
• Shown ability to understand and develop concept driven solutions and problems.
• Critical Deliverables: Assist in control testing including acquiring evidence and challenging information provided to support the control design and operating effectiveness throughout the year to validate the effectiveness of controls and residual risk assessment.
• Advise cloud and productivity engineering function leads on risk matters impacting the strategic objectives of the business and providing challenge from a semi-independent viewpoint within 1LoD.
• Support in improving internal control testing assurance processes and scripts ensuring full breadth of coverage to resolve control efficacy and identification of control weaknesses.
• Responsible for undertaking control audits to resolve control design and operating effectiveness.
• Engaging with controls owners to improve control design and operating efficiency.
• Perform validation testing on Audit and Self-Identified Issues and actions to ensure remediation is complete, fully evidenced and addresses the issue raised.
• Key customer discussions to best improve IT governance controls.
• Giving independent risk review insight and recommendation to the team and the Cloud and productivity engineering leadership team.
• Working to ensure best risk and controls practice.
• Preparing, collating, and distributing meeting information packs, minutes, and reports for IT Risk meetings.
• Picking up on ad-hoc work pertaining to risk and controls.
• Generate reporting dashboards detailing audit assurance output across cloud and productivity engineering controls.
• Ad hoc projects and initiatives.
• Role Impact By strengthening risk management capabilities in Cloud and Productivity Engineering, the role holder is directly supplying to the improved management of risk and therefore avoidance of negative events with revenue or reputational impacts. The role holder will have the opportunity to support a complex agenda of change activities that supply to the material success of the organisation by reducing operational risks and ensuring that the business can make investment and mitigation decisions with appropriate data and rigour.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Skills:

Industry trends, Scrum, Compliance

Job type:

Full-time

• Lead the design of ServiceNow solutions, ensuring they meet business requirements, technical standards, and industry best practices.
• Develop and maintain a comprehensive understanding of the ServiceNow platform, including core functionalities and custom development capabilities.
• Create architectural designs that effectively integrate ServiceNow with other enterprise systems.
• Collaborate with clients to understand their business needs, translate these into functional and technical requirements, and recommend appropriate solutions.
• Conduct workshops, interviews, and assessments to gather detailed requirements and design solutions that align with client objectives.
• Lead the technical implementation of ServiceNow solutions, ensuring timely and quality delivery.
• Oversee the development, configuration, and deployment of ServiceNow applications and modules.
• Ensure that projects adhere to architectural guidelines, security standards, and governance practices.
• Provide expertise and support during the presales process, including creating proposals, responding to RFPs/RFIs, and conducting demonstrations.
• Assist in the creation of effort estimates, solution blueprints, and implementation plans.
• Act as a liaison between technical teams, business stakeholders, and clients to ensure alignment throughout the project lifecycle.
• Manage relationships with internal and external stakeholders, ensuring effective communication and addressing any concerns or challenges.
• Provide guidance and mentorship to junior developers and technical teams.
• Lead project teams, ensuring that resources are effectively utilized and project goals are met.
• Stay updated with the latest ServiceNow features, enhancements, and industry trends.
• Skills and attributes for success.
• To qualify for the role you must have.
• Experience 3+ years for Senior and 6+ years for Manager level in IT, with a focus on ServiceNow solutions.
• Proven experience as a Solution Architect with expertise in designing and implementing ServiceNow solutions.
• Deep understanding of the ServiceNow platform, including GRC, ITSM, ITOM, ITBM, HRSD, and other modules.
• Strong experience with ServiceNow scripting, UI policies, business rules, client scripts, and workflow administration.
• Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.
• Experience with Agile/Scrum methodologies.
• Familiarity with ITIL processes and frameworks.
• Ideally, you ll also have.
• Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS ITSM/ CSM/ HRSD/Risk & Compliance/ SecOps/ HAM/ SAM etc.,).
• Any ServiceNow mainline certification.
• We currently are seeking a highly motivated individual to work on multiple client engagements, work with a wide variety of clients to deliver professional services, and lead business development activities.
• What we offer.
• We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills:

Compliance, Assembly, Purchasing, English

Job type:

Full-time

• Specialist in plastic component and associated tool / mould: specifying, implementing, and qualifying the tool & manufacturing process in compliance with Schneider Performance System principles.
• Ensure the pourability and manufacturability of plastic components used in the assembly or fabricated process. Design choices based on industrial and technological capabilities to meet customers and Schneiders requirements (quality / delivery / cost).
• For new offer, ensures the manufacturability of the plastic component and tool. For ...
• Select, validate, introduce, and standardize new technologies/processes locally in plastic components domain.
• Define needs of new tool (renewal, capacity, productivity, localization) each year and review quarterly.
• Launch tools with technical and financial study then follow up according to the needs and schedule.
• Continuously monitor execution of projects,.
• Buy off tools, keep all related document and establish maintenance plan.
• Follow tool condition and perform tooling appraisal periodically with follow up actions.
• Maintain & manage tooling database via Vendor Tooling Management system.
• Support CS&Q, SCM, Production, Technical and Purchasing team for tooling aspects.
• Provide technical support to the factories.
• Ensure the robustness of our parts and tooling developed.
• Bachelor's degree in Tooling, Manufacturing, Mechanical Engineering, or related field or equivalent.
• 5 years or above experience in Molding / tooling industry in international manufacturing company.
• Tools/Molds management skills, Tooling issue solving skill, Tools/Molds structure, Stamping/Plastic/Die Casting process,.
• Material selection, Engineering drawing (ISO8015).
• Good command in Thai and English.
• Location: Bangpoo Industrial Estate, Samutprakarn, Thailand.
• Primary Location: TH-11-Samut Prakan.
• Schedule: Full-time Unposting Date: Ongoing