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Skills:

Payroll, Compliance, Microsoft Office, English

Job type:

Full-time

• Facilitate training and evaluations of all fitness & spa staff.
• Ensure all administration duties including but not limited to payroll, scheduling, and expense/supply are maintained and effective. Assist in training new staff for all positions.
• Train and evaluate all new and current staff. Coach, counsel, and discipline employees to properly motivate to ensure FS standards and procedures are adhered to.
• Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members. Offer orientation of the facility.
• Assist in making spa reservations, check in spa guests, and offer recommendations or descriptions of spa services as necessary. Escort and orient to locker room.
• Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with club or hotel services.
• Assist in properly booking all necessary reservations that pertain to necessary fitness services or activities i.e., personal training.
• Appropriately utilize logbook, e-mails, voice mails, and glitch system as vehicles of communication to ensure members/guests satisfaction with all services provided in the fitness area.
• Ensure compliance of daily and opening/closing checklists by walking and ensuring all areas of fitness are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all fitness equipment and venues for the hotel guests and members.
• Previous leadership experience in a luxury spa setting.
• Must be able to communicate professionally in English both verbally and written.
• Proficient in Microsoft Office Suite with the ability to learn other proprietary computer applications.
• The ability to stand/walk up to 8 hours per shift when necessary.
• CPR/ First Aide certified.
• Comfort in training staff as well as coaching and counseling when necessary.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening shifts.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Skills:

Tableau, Salesforce, Negotiation

Job type:

Full-time

• Performance management of the team and individual and regional targets across key business objectives.
• Assist and coach SPA Specialists in dedicated team and support development of frontline teams to develop their individual & strategic market action plans for the year. Support team/colleagues market visits and overall high-level negotiations as required.
• Hold regular team meetings to review performance to plans / targets and provide sour ...
• Share Regional/ Global information, communications with the team to ensure clarity and transparency of purpose at all times.
• Provide opportunities for team members to learn and share with each other their wins, losses & market intelligence in order to learn from each other.
• Set and manage succession plans for key positions in the team both internally and externally.
• Hold regular individual 1-2-1 meetings with team members and provide regular, ongoing feedback, coaching and support to guide and assist with the achievement of their plans & targets.
• Optimise budget and deployment to maximise profitable returns from the region.
• Provide support with individual's personal development needs to assist them to grow their skills, abilities, and competencies.
• Accountability 2 Strategic Business Development 20% Partner closely with Regional Director and Head office SPA team to strategic plan and execute initiative to grow SPA performance.
• Developing a clear plan to drive and effectively implement new strategic partnership programs across all key destinations, demanded products and growth opportunities.
• Launch new HBX products in market and support teams to develop ecosystem value proposition specifically FFE and joint Roiback SPA partnerships.
• Champion the use of the available tools (Mitra, Maxi-rooms, Tableau, Salesforce (SRM), Accelerate) to assist in thinking and acting strategically to drive commercial outcomes.
• Ensure training and support is provided on all soft skills and available business intelligence tools to wider teams.
• Align the work of the team with the work of the local sales teams in line with company integration plans.
• Successfully lead the unification and integrations plans for HBX Group during the coming 12 months.
• Accountability 3 Account Management 15% Participate and attend industry events; key hotelier events & meetings that require Area leadership representation to raise the status of the HBX brand in the region.
• Manage key chain stake holder relationships with top 20% of hotels driving 85% of our business.
• Hold quarterly supplier market workshops promoting our business and driving supplier engagement across the destination.
• Develop deep internal stakeholder relationship to effectively leverage support of broader organization.
• Skills Proven ability to lead and mentor a team towards successful outcomes.
• 5 years or more in a senior sourcing role within APAC.
• Exceptional ability to lead and succeed in high level negotiations.
• Experienced leader with proven ability to deliver results in a fast-paced environment.
• Proven ability to build high performing, high achieving teams.
• Proven ability to build strong internal and external relationships with individuals and partners using an open and consultative approach.
• Highly developed communication (both verbal and written) and presentation skills.
• Ability to demonstrate & teach others a partnership approach to negotiation and sales.
• IT proficiency including good working knowledge of Microsoft Office (with particular focus on manipulating data via Excel pivot) and Internet technologies.
• Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology.
• Understanding of hotel revenue management and pricing.
• Knowledge in dynamic pricing and channel manager connectivity.
• Experience in working with 3rd party suppliers.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.