Filter Jobs

Skills:

Finance, Statistics, Excel

Job type:

Full-time

• Lead Planning and forecasting for one product in CEG and manage end to end interactions with Senior leadership, Operations, Finance, etc.
• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.
• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.
• Collaborate with other departments, team managers, Operation Leaders to identify opportunities for improvement of resource utilization.
• Participate in workforce management-related projects with various teams within and outside CEG.
• Communicate with Senior leadership team and recommend actions related to forecasting and resource planning.
• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.
• EXPECTATIONS - BEHAVIORS AND VALUES.
• Behavior.
• Definition.
• Continuous improvement.
• Regularly identifies improvement opportunities, quantifies them, and follows through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefit.
• Embraces and drives change, is open and supportive of improvement opportunities identified by others.
• Deliver better together.
• Collaborates and engages with colleagues and broader Agoda teams to share ideas and learning and work together toward shared ambitions.
• Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
• Enable others` success.
• Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
• Provides clarity on accountabilities and goals and progress.
• Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualize, articulate, conceptualize, or solve both complex and uncomplicated problems using the available data.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Create and execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.
• Listening and influencing.
• Practices attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Strong Excel skills and beginner SQL skills.
• Experience in Python or R is good to have.
• Understanding of data visualization tools like Tableau.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

3 years required

Skills:

Biddable Media, Data Analysis, Thai, English

Job type:

Full-time

• Develop online marketing communication plans for the organization.
• Lead Media Planning/ Optimization: Plan and develop advertising campaigns through channels like Facebook Ads, Google AdWords, LINE, TikTok, and E-Commerce Ads while setting appropriate budgets and monitoring results.
• Create Pitch Decks: Analyze online marketing data in detail and present to clients.
• Develop marketing strategies using MarTech tools.
• Manage team workflows and provide effective guidance and support to team members.
• Coordinate between clients, suppliers, and internal teams.
• Provide consultations to the team and clients, offering appropriate recommendations.
• At least 3-5 years of experience in Digital Marketing (experience in an agency is a plus).
• In-depth knowledge of marketing tools across various platforms.
• Skilled in analysis, strategy development, measurement, and setting KPIs to continuously improve online marketing.
• High attention to detail and flexibility with assigned projects.
• Proficiency in English communication.
• Leadership qualities, able to present ideas, solve problems, and adapt to changing client needs.
• Ability to manage multiple tasks within set deadlines and goals, and effectively prioritize work.
• Quick learner with a growth mindset and a positive attitude towards work.
• Open to new ideas and different perspectives from others.

Experience:

5 years required

Skills:

Finance, Legal, Accounting

Job type:

Full-time

• A front row seat on key Agoda strategic initiatives.
• Opportunity to drive implementation of those key initiatives with a Finance lens.
• Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more).
• Leverage your organizational skills combined with subject matter expertise to make an impact.
• Project manage and implement various company-wide strategic initiatives.
• Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, fintech systems, risk & control etc.) and systems.
• Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.
• Assist with UAT testing.
• Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly.
• 5+ years of project management experience, ideally in tech / e-commerce industry, with some finance operations and business analysis experience.
• Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, fintech etc.) and close coordination with business, IT & Product Teams.
• Extensive stakeholder management experience and ability to influence people.
• Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable).
• Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
• Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
• Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills.
• High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.
• Presentation skills and the ability to make good PowerPoint decks to present to C-level and senior management.
• Excellent verbal and written communication, problem-solving skills, and the ability to make decisions based on logical reasoning.
• A go-getter - ability and willingness to go above and beyond the defined scope.
• LI-NS2.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Automation, Finance, Legal, English

Job type:

Full-time

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

5 years required

Skills:

Finance, Legal, Accounting

Job type:

Full-time

• A front row seat on key Agoda strategic initiatives.
• Opportunity to drive implementation of those key initiatives with a Finance lens.
• Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more).
• Leverage your organizational skills combined with subject matter expertise to make an impact.
• Successful candidates tend to have strong presence, possess some sort of Finance expertise, are articulate, self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result oriented manner.
• Project manage and implement various company-wide strategic initiatives.
• Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, financial systems, risk & control etc.) and systems.
• Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.
• Assist with UAT testing.
• Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly.
• 5+ years of project management experience, ideally in tech / e-commerce industry with some finance operations and business analysis experience.
• Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, etc.) and close coordination with business, IT & Product Teams.
• Extensive stakeholder management experience and ability to influence people.
• Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable).
• Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
• Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
• Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills.
• High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.
• LI-NS2.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

5 years required

Skills:

Java, RESTful, Web Services, English

Job type:

Full-time

• Designing, developing, and maintaining integration & Architecture solutions.
• Ensuring seamless data flow across the organization.
• Working closely with other developers, and business stakeholders to understand requirements and deliver high-quality integration solutions.
• Understanding of RESTful and SOAP web services, data transformation, and error handling.
• having excellent problem-solving skills, be detail-oriented, and have the ability to work in a fast-paced environment.
• Ensuring our integration & Architecture solutions are efficient, scalable, and secure.
• Applying integration technologies and have a proven track record of delivering successful projects.
• Design and develop large integration solutions.
• Create and manage APIs.
• Integrate various systems and ensure seamless data flow.
• Collaborate with developers and business stakeholders.
• Understand and translate business requirements into technical solutions.
• Perform data transformation and error handling.
• Ensure integration solutions are efficient, scalable, and secure.
• Conduct code reviews and provide feedback to team members.
• Troubleshoot and resolve integration issues.
• Document integration processes and solutions.
• Participate in Agile development processes.
• Develop and maintain unit and integration tests.
• Optimize performance of integration solutions.
• Ensure compliance with security and data protection standards.
• Monitor and maintain integration environments.
• Participate in continuous improvement initiatives. Requirements.
• Bachelor s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in JAVA developer and Java-script framework.
• Proficiency in Any JAVA Platform and JVM.
• Experience with Micro-service management and /distributed messaging queue.
• Strong understanding of RESTful and SOAP web services.
• Experience with data transformation and error handling.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• Strong communication and collaboration skills.
• Experience with Agile development processes.
• Knowledge of security and data protection standards.
• Ability to troubleshoot and resolve integration issues.
• Strong attention to detail.
• Experience cloud platforms (e.g., AWS, GCP) is a plus.
• Knowledge of Java, XML, JSON, and SQL.
• Experience with CI/CD tools and processes.
• ability to document technical solutions and processes.
• Experience with performance optimization.
• Good in English, both written and spoken.