Filter Jobs

Skills:

Finance, Statistics, Excel

Job type:

Full-time

• Lead Planning and forecasting for one product in CEG and manage end to end interactions with Senior leadership, Operations, Finance, etc.
• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.
• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.
• Collaborate with other departments, team managers, Operation Leaders to identify opportunities for improvement of resource utilization.
• Participate in workforce management-related projects with various teams within and outside CEG.
• Communicate with Senior leadership team and recommend actions related to forecasting and resource planning.
• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.
• EXPECTATIONS - BEHAVIORS AND VALUES.
• Behavior.
• Definition.
• Continuous improvement.
• Regularly identifies improvement opportunities, quantifies them, and follows through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefit.
• Embraces and drives change, is open and supportive of improvement opportunities identified by others.
• Deliver better together.
• Collaborates and engages with colleagues and broader Agoda teams to share ideas and learning and work together toward shared ambitions.
• Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
• Enable others` success.
• Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
• Provides clarity on accountabilities and goals and progress.
• Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualize, articulate, conceptualize, or solve both complex and uncomplicated problems using the available data.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Create and execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.
• Listening and influencing.
• Practices attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Strong Excel skills and beginner SQL skills.
• Experience in Python or R is good to have.
• Understanding of data visualization tools like Tableau.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

3 years required

Skills:

Biddable Media, Data Analysis, Thai, English

Job type:

Full-time

• Develop online marketing communication plans for the organization.
• Lead Media Planning/ Optimization: Plan and develop advertising campaigns through channels like Facebook Ads, Google AdWords, LINE, TikTok, and E-Commerce Ads while setting appropriate budgets and monitoring results.
• Create Pitch Decks: Analyze online marketing data in detail and present to clients.
• Develop marketing strategies using MarTech tools.
• Manage team workflows and provide effective guidance and support to team members.
• Coordinate between clients, suppliers, and internal teams.
• Provide consultations to the team and clients, offering appropriate recommendations.
• At least 3-5 years of experience in Digital Marketing (experience in an agency is a plus).
• In-depth knowledge of marketing tools across various platforms.
• Skilled in analysis, strategy development, measurement, and setting KPIs to continuously improve online marketing.
• High attention to detail and flexibility with assigned projects.
• Proficiency in English communication.
• Leadership qualities, able to present ideas, solve problems, and adapt to changing client needs.
• Ability to manage multiple tasks within set deadlines and goals, and effectively prioritize work.
• Quick learner with a growth mindset and a positive attitude towards work.
• Open to new ideas and different perspectives from others.