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Skills:

Finance, Statistics, Excel

Job type:

Full-time

• Lead Planning and forecasting for one product in CEG and manage end to end interactions with Senior leadership, Operations, Finance, etc.
• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.
• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.
• Collaborate with other departments, team managers, Operation Leaders to identify opportunities for improvement of resource utilization.
• Participate in workforce management-related projects with various teams within and outside CEG.
• Communicate with Senior leadership team and recommend actions related to forecasting and resource planning.
• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.
• EXPECTATIONS - BEHAVIORS AND VALUES.
• Behavior.
• Definition.
• Continuous improvement.
• Regularly identifies improvement opportunities, quantifies them, and follows through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefit.
• Embraces and drives change, is open and supportive of improvement opportunities identified by others.
• Deliver better together.
• Collaborates and engages with colleagues and broader Agoda teams to share ideas and learning and work together toward shared ambitions.
• Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
• Enable others` success.
• Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
• Provides clarity on accountabilities and goals and progress.
• Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualize, articulate, conceptualize, or solve both complex and uncomplicated problems using the available data.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Create and execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.
• Listening and influencing.
• Practices attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Strong Excel skills and beginner SQL skills.
• Experience in Python or R is good to have.
• Understanding of data visualization tools like Tableau.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

3 years required

Skills:

Biddable Media, Data Analysis, Thai, English

Job type:

Full-time

• Develop online marketing communication plans for the organization.
• Lead Media Planning/ Optimization: Plan and develop advertising campaigns through channels like Facebook Ads, Google AdWords, LINE, TikTok, and E-Commerce Ads while setting appropriate budgets and monitoring results.
• Create Pitch Decks: Analyze online marketing data in detail and present to clients.
• Develop marketing strategies using MarTech tools.
• Manage team workflows and provide effective guidance and support to team members.
• Coordinate between clients, suppliers, and internal teams.
• Provide consultations to the team and clients, offering appropriate recommendations.
• At least 3-5 years of experience in Digital Marketing (experience in an agency is a plus).
• In-depth knowledge of marketing tools across various platforms.
• Skilled in analysis, strategy development, measurement, and setting KPIs to continuously improve online marketing.
• High attention to detail and flexibility with assigned projects.
• Proficiency in English communication.
• Leadership qualities, able to present ideas, solve problems, and adapt to changing client needs.
• Ability to manage multiple tasks within set deadlines and goals, and effectively prioritize work.
• Quick learner with a growth mindset and a positive attitude towards work.
• Open to new ideas and different perspectives from others.

Experience:

4 years required

Skills:

Statistics, Python, SQL

Job type:

Full-time

• Collaborate with cross-functional teams to identify and prioritize business opportunities that can be addressed through data-driven solutions.
• Extract insights from large and complex datasets using a variety of tools and techniques.
• Develop and deploy predictive models and algorithms using statistical AI/machine learning, deep learning and generative AI modeling.
• Present findings and recommendations to stakeholders in a clear and compelling manner.
• Implement data-driven solutions in various environments, including integration with existing systems and processes.
• Stay up to date on the latest development in data science and bring new idea and technology to the team.
• Monitor the performance of deployed models together with algorithms and continuously improve model accuracy over time.
• Bachelor s or Master s degree in data science, Computer Science, Statistics, or related field.
• 4+ years of experience as a Data Scientist, with a focus on industries.
• Descriptive Analytics.
• Predictive & Prescriptive Analytics (Machine learning, Forecasting, Optimization, choosing the best path).
• Strong programming skills in Python and SQL along with libraries and frameworks for machine learning and statistical test, and their variation among databases.
• Experience with statistical and machine learning techniques.
• Proficiency in optimizing large, complicated SQL statements and code versioning tools such as Git, Mercurial, SVN or others.
• Experience with data visualization tools such as Looker Studio, Tableau, and Power BI.
• Strong problem-solving and communication skills.
• Experience with Cloud technology and databases (Cloud AWS, Azure, GCP).
• Extensive knowledge of Customer relationship management, Customer experience, Next best action, Credit scoring, and Insight & pattern discovery.
• Location: True Digital Park, Bangkok.

Experience:

10 years required

Skills:

Cloud Computing, Project Management

Job type:

Full-time

• Develop and implement a comprehensive digital strategy aligned with PwC Thailand's overall business goals.
• Identify and evaluate digital opportunities and challenges across all lines of service.
• Create roadmaps for digital initiatives and ensure their alignment with the firm's strategic objectives..
• Leadership and collaboration.
• Lead and manage cross-functional teams to deliver digital projects and initiatives.
• Collaborate with senior leadership and stakeholders to drive digital transformation efforts.
• Foster a culture of innovation and continuous improvement within the organisation..
• Project management.
• Oversee the planning, execution and delivery of digital projects.
• Ensure projects are completed on time, and within scope and budget.
• Monitor and report on the progress of digital initiatives to senior management..
• Technology integration.
• Stay abreast of emerging digital trends and technologies.
• Evaluate and recommend new digital tools and platforms to enhance business operations.
• Ensure the successful integration of digital solutions across various lines of service..
• Performance measurement.
• Define key performance indicators (KPIs) to measure the success of digital initiatives.
• Analyse data and provide insights to optimise digital strategies and improve business outcomes.
• Prepare regular reports and presentations for senior management..
• Bachelor's degree in B usiness A dministration, Information Technology, Computer Science or a related field ( M aster's degree preferred).
• Minimum of eight to ten years experience in digital strategy, digital transformation or a related field, with at least three to five years in a leadership role.
• E xperience in a consulting environment is advantageous..
• Skills and competencies.
• Strong understanding of digital technologies and trends such as AI, blockchain, cloud computing and data analytics.
• Proven track record of successfully leading digital strategy and transformation initiatives.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Analytical mindset with the ability to interpret data and provide actionable insights..
• Certifications ( p referred).
• Relevant certifications in digital strategy, project management or related areas, such as Project Management Professional or Digital Transformation certification s.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.

Skills:

Scrum, Excel, Visio, English

Job type:

Full-time

• Understanding of the banking industry.
• Understanding of banking products and banking customer interactions.
• Gather business requirements by managing relationship with stakeholders and facilitating those conversations.
• Translating these requirements into process flows, user stories and unambiguous testable requirements with clear acceptance criteria.
• Identify automated processes as well as design where required manual exception handling processes.
• Identify areas where integration is needed.
• Act as integrated scrum team member to assure requirements are understood fully.
• Work with Architects in defining non-functional requirements.
• Preferred skills.
• Deep understanding of Digital Banking process flows and the underlying system enablement.
• Understanding of cloud based modern banking architectures.
• Understanding of partner ecosystem approaches to deliver banking.
• Deep understanding of end-to-end digital service delivery.
• Understanding of onboarding, service and transactional flows and technology ability.
• Understanding of the data architecture.
• Experience in designing a digital bank, virtual bank or fintechs.
• Understanding of customer value proposition in the banking context.
• Strong MS Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio.
• Strong presentation skills and group facilitation.
• Good communication skills in Thai and English.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No

Skills:

Digital Marketing, Quantitative Analysis

Job type:

Full-time

• Digital Transformation & Strategy: Helping clients rethink the impact of digital on their business and accelerate their transformation efforts.
• Emerging Technology Topic Advisory: including Cloud, Blockchain/Crypto/DeFi, Metaverse/Web3.
• Customer Centricity: Reinventing the customer experience, leveraging journey maps, deep customer empathy, and data to create transformative digital interfaces, marketing strategies, and process innovations.
• Digital Marketing & Personalization: Optimising digital marketing programs across all digital channels and levers, including precision marketing, and analytics-enabled, one-to- one personalization.
• Big Data & Analytics: Driving transformational value through cutting-edge applications of AI and Machine Learning tools that are fully scaled into the business.
• New Ways of Working: Building ongoing organisational change capabilities, and helping clients transform into digital enterprises that continue to develop and innovate with speed, at scale.
• Transformation of the Technology Function and Technology Build: Redesigning technology functions to improve flexibility, efficiency, and Business-IT alignment.
• What You'll Bring.
• A minimum of 2 years for Associate and 3 years for Senior Associate of full-time relevant work experience within digital fields, including product management, digital marketing & analytics, and/or designing & delivering world-class software products, in leading digital companies and/or start-ups.
• History of building credibility and relationships with leaders, technical and non-technical people to align on strategy, inspire stakeholders, and execute on a day-to-day basis. The ability to work with and lead multi-disciplinary teams including engineers, architects, data scientists-or whatever is required to solve the client's challenge-will be vital to success.
• Advanced quantitative analysis, solid business acumen and problem- solving ability.
• Established record of driving digital transformation and topics with value creation in mind.
• Excellent communication skills; able to explain complex industry concepts in non-technical terms.
• Bachelor's degree preferably in an IT/Computer Science, Engineering or related discipline.
• MBA, Masters or PHD will be highly regarded.
• Flexibility to travel within SEA region.
• Additional info.
• What Can A Career At BCG Offer You?.
• An opportunity to innovate and change: We have a legacy of developing deep insights and game-changing ideas and our case teams take ideas from all levels in order to deliver breakthrough insights to our clients.
• Training and mentoring: We embed mentorship and apprenticeship throughout your time at BCG. You will have a support system of career development advisors, the guidance of project leaders, and partnership with your colleagues and teammates at every turn.
• A collaborative approach: You will join a growing team of talented individuals, operating and learning from people with a diverse and broad set of backgrounds.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer. Click here for more information on E-Verify.