1 of 1 job positions
for keyword senior customer service representative
Upload your resume Our AI will read it and recommend you best jobs
Experience:
5 years required
Skills:
SAP, Excel, Negotiation, English
Job type:
Full-time
Salary:
negotiable
- be the over-all in charge to ensure on-shelf-availability of major customers.
- engage all relevant stakeholders on action plans for OSA improvement.
- monitor product risks and inform customers on any potential issues.
- Stock in trade (SIT)ensure healthy level of stock-in-trade for customers.
- lead the investigation of SIT gap (actual vs system) and its reconciliation.
- calculate ideal SIT per customer based on leadtime, order frequency, service level, and other parameters.
- Replenishment processbe in charge of the replenishment process to customers and own free standing stores.
- analyze and implement replenishment parameters to ensure level of SIT and ensure stock availability in stores.
- Customer relationshipbe the representative of L'Oreal to our key customers on supply chain / operations front.
- build and foster good working relationship with customers to ensure operational excellence.
- lead and organize meetings with customers to review KPIs and actions plans.
- You HaveAt least 5 years of experience in Supply Chain or Key account management.
- Strong analytical, problem-solving skills and good sense of business acumen.
- Strong computer skills, especially SAP / MS Office / Excel.
- Strong communication, coordination, and negotiation skills.
- Fluent in English (Verbal & Written).
- Why us?
- We will support you through a tailor-made learning & development journey where you will receive constant career advice to empower you to navigate through and reach the Senior Leadership role of your dreams. Progressive leadership track - opportunities for growth & development
3 days ago
Send me latest jobs forsenior customer service representative
Senior Customer Service Representative - General Job Description and duties.
Overview:A Senior Customer Service Representative is responsible for providing excellent customer service to clients and customers. They are the primary point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues. They must be able to provide accurate information and solutions to customers in a timely manner.
Common Responsibilities:
Respond to customer inquiries:
Senior Customer Service Representatives must be able to respond to customer inquiries in a timely and accurate manner.
Resolve customer complaints:
Senior Customer Service Representatives must be able to resolve customer complaints in a timely and professional manner.
Provide customer support:
Senior Customer Service Representatives must be able to provide customer support and assistance to customers.
Maintain customer records:
Senior Customer Service Representatives must be able to maintain accurate customer records.
Monitor customer feedback:
Senior Customer Service Representatives must be able to monitor customer feedback and provide feedback to management.
- 1