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Senior Customer Service Executive - General Job Description and duties.
Overview:A Senior Customer Service Executive is responsible for providing excellent customer service and support to customers. They are the face of the company and must be able to handle customer inquiries, complaints, and feedback in a professional and timely manner. They must be able to build relationships with customers and ensure that their needs are met.
Common Responsibilities:
Respond to customer inquiries:
Senior Customer Service Executives must be able to respond to customer inquiries in a timely and professional manner.
Handle customer complaints:
Senior Customer Service Executives must be able to handle customer complaints in a professional and courteous manner.
Provide customer support:
Senior Customer Service Executives must be able to provide customer support and assistance in a timely and efficient manner.
Build relationships with customers:
Senior Customer Service Executives must be able to build relationships with customers and ensure that their needs are met.
Monitor customer feedback:
Senior Customer Service Executives must be able to monitor customer feedback and use it to improve customer service.
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