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Experience:

3 years required

Skills:

Negotiation, Excel, Fast Learner

Job type:

Full-time

• Recovers overdue B2B payments from partners via calls and emails.
• Negotiating repayment plans, and encouraging partners to find alternative payment solutions.
• Meet the monthly assigned collection & outreach targets.
• Approach challenges in a passionate, innovative, and decisive manner.
• Possess excellent communication and negotiation skills, as well as an ability to work independently.
• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda.
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system.
• Taking initiative and capable devising innovative solutions to enhance collection rates.
• Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.
• What you'll Need to Succeed.
• 5-10 years of debt collection background. (Minimum 3 years experience).
• Proficient in Microsoft excel.
• Must be confident, proactive and take personal ownership.
• Skilled in negotiation.
• Organized and detailed oriented.
• Approach challenges in a passionate, innovative, determine and decisive manner.
• Ability to work efficiently & independently, and to adapt to a fast-paced working environment.
• Passionate and a fast learner in line with Agoda values.
• Ability to problem solve and meet deadlines.
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• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

5 years required

Skills:

Data Analysis, English

Job type:

Full-time

• Deep dive analysis and monitoring credit performance of new acquisition by analyzing first year default cases, trigger actions if vintage reaches critical levels. Coordinate all parties to provide mitigation steps.
• Revise underwriting standard to manage default rate within MOB12 to be acceptable ratio (products are profitable).
• Quality check when account is default in the first year. To investigate and analyze root cause of credit risk default and to recommend improving credit process.
• Summarize key findings and report it to the Team Head of Retail Credit Policy & Portfolio Management for further actions.
• Perform analysis to find opportunity on selective segment with acceptable risk level and prepare underwriting standard according to initiatives. Plan and perform A-B testing of different underwriting policies in combination with credit scoring, provide comparative study of the champion challenger approach. Closely monitor initiatives/ test programs and adjust underwriting rules if it requires.
• Plan and manage risk related change requests in the approval process, organize UAT and coordinate amongst the different stakeholders.
• Act as an expert of data interpretation, perform data investigation related to the portfolio management, help the analytics team by liaising with CRI or Datawarehouse in defining new or changed fields, data structuring and definition.
• Manage the development of the credit risk data self-service platform by drafting requirements and approving results.
• Continuously improving reporting ability by actively coming up with aspects and dimensions that are to be monitored.
• Regularly provide comprehensive and high-quality portfolio risk measurement, analysis and reporting on retail segment to Senior Managements and Committees within target dates or timelines to take the right strategic decisions on timely manners through deep-dive analysis.
• Provide recommendation according to deep dive analysis for loss mitigation.
• Support all portfolio management strategy & associated risk reward optimization initiatives across Acquisition, Account management & debt collection & recovery functions.
• Bachelor s degree or Higher in Finance & Banking, Economics, Business Administration, Engineering.
• At least total 5 years experienced in retail credit policy, portfolio monitoring, retail risk management, Finance.
• Strong computer skills required, proficiency in Excel, SAS enterprise guide, Power BI.
• Demonstrated aptitude for analytics and exceptional problem-solving skills.
• Ability to communicate complex ideas effectively - both verbally and in writing - in English.