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Experience:

3 years required

Skills:

Compliance

Job type:

Full-time

• Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs, and practices.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation.
• Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Performs other duties as assigned.
• WHAT ARE WE LOOKING FOR? Graduation from a high school or secondary school, or equivalent education and experience is often accepted. Formal vocational or college degree might be preferred for higher level roles, but typically not required.
• Typically require less than three years of experience in ocean services or operational area, intermediate roles typically require at least three years of experience and more senior roles typically require at least five years of experience and at least two years of experience at the intermediate level.
• Basic to more advanced general knowledge of customer service principles and practices.
• Basic analytical skills and good service orientation.
• Communicating with co-workers to provide and receive direction.
• WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There s no doubt that you will be compensated for your hard wok and commitment so if you d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
• ABOUT TOMORROW We value your professional and personal growth. That s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Skills:

Sales, Excel, Power point

Job type:

Full-time

• วางแผนการขาย และเสนอขาย Big C Gift Voucher และ E-Coupon ให้กับลูกค้าทั่วไปและกลุ่มบริษัทต่างๆ เพื่อให้ได้เป้าหมายที่วางไว้.
• ทำใบเสนอราคา และ ปิดการขาย รวมถึงประสานงานหน่วยงานที่เกี่ยวข้องต่างๆ ภายใน ตลอดจนส่งมอบสินค้าให้ลูกค้า.
• จัดทำรายงานการติดต่อลูกค้า รายงานการขายรายอาทิตย์ /เดือน รวมถึงบริหารสต็อคสินค้า เพื่อให้สามารถขายได้อย่างต่อเนื่องทั้งปี.
• จัดกิจกรรมส่งเสริมการขาย เพื่อกระตุ้นยอดขาย ทั้ง Big C Gift voucher และ E-Coupon ทั้งกับลูกค้ารายเก่าและลูกค้าใหม่.
• รักษาฐานลูกค้าเดิมและขยายฐานลูกค้ารายใหม่ๆ ให้เติบโตอย่างต่อเนื่อง.
• ติดตามการชำระเงินกับลูกค้าให้ครบถ้วนและตรงตามกำหนดชำระเงิน.
• สนับสนุนงานของแผนก อาทิ ปัญหาที่เกิดขึ้นกับบัตร Cobrand โดยประสานงานกับหน่วยงานภายใน และพาร์ทเนอร์ ตลอดจนหาแนวทางป้องกันปัญหา เป็นต้น.
• ทำงานอื่นๆที่เกี่ยวข้องตามที่ได้รับมอบหมาย.
• ปริญญาตรีขึ้นไป ในสาขาใดก็ได้.
• เน้นขาย Big C Gift Voucher ให้กับกลุ่มบริษัท ทั้งขายในนาม B2B หรือ B2C.
• มีมนุษยสัมพันธ์ที่ดี, มี Service mind มีใจในการขายและการให้บริการ และ ทำงานแบบ Proactive.
• มีทักษะการขาย และพูดจาดี.
• ทำงานละเอียดได้เป็นอย่างดี.
• ทำงานประจำที่ออฟฟิศ (ไม่ต้องเดินทางออกไปพบลูกค้าข้างนอก).
• มีการไปเยี่ยมชมสาขาเป็นครั้งคราว.
• ทำ report Excel ได้ดี, Power point และ Microsoft office ได้.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Work Well Under Pressure, English, Thai

Job type:

Full-time

• Provide exceptional customer service in presenting brand & product, and resolving client objections and concerns.
• Establish and maintain long-term customer relationships, by providing excellent after-sales support and/or technical services to new customer base and institutional accounts.
• Assist in day-to-day showroom operations and maintain accurate records on relevant metrics as assigned.
• Bachelor in any relate field.
• Pleasant personality and excellent communication skills.
• Well-groomed, with a good sense of refinement.
• Highly self-motivated and able to work on rotation including weekends.
• Piano-playing and/or appreciation for music & arts.
• Flat hierarchy with emphasis on open communication.
• Dynamic and supportive environment with focus on self-development.
• Competitive remuneration in line with performance and skill-set.

Skills:

Marketing Strategy

Job type:

Full-time

• Focus primarily on marketing and sales function of Corporate Trust Services in order to solicit new accounts/business as well as managing existing customers.
• Responsible for achieving assigned revenue target.
• Develop marketing strategy / account plan and regularly update customer profile under responsibility.
• Ensure consistency in new business momentum, in terms of building up of the prospects pipeline each month.
• Consistently monitor and report competitive activities and new market developments and work closely with Product Team, Operations Group and/or other Departments to achieve solution for clients to which will assist in business expansion and/or business origination.
• Prepare quotations, proposals, presentation materials for clients, agreements, POA, SLA, call reports, deal reports for review, and internal memos relating to special request for clients.
• Client Services To act as the prime contact point for customers in assisting their queries / problems.
• To regularly keep close contact with clients to assist Sales in finding gap and spotting opportunity for business referral.
• To act as a liaison officer amongst different units e.g. cooperate with RMs, Sales, and Operations to solve customers problems.
• To perform Service Review for clients.
• To handle end-to-end process of new account opening, closing and maintenance.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.