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Experience:

8 years required

Skills:

Industry trends

Job type:

Full-time

• Customer Engagement Strategy:Develop and implement comprehensive strategies to enhance customer interactions and foster brand loyalty across various channels.
• Maintain open communication with customers, analyzing engagement metrics, and identifying opportunities for improvement.
• Collaborate with marketing, sales, customer service, digital, and other relevant teams to ensure a cohesive and unified approach to customer engagement..
• Customer Journey Optimization:Focus on enhancing the customer journey by identifying and implementing actions that boost retention and satisfaction.
• Measure customer satisfaction through tools such as Net Promoter Score (NPS) and manage initiatives to improve these metrics.
• Analyze end-to-end customer experiences to identify pain points and opportunities for enhancement..
• Effective Loyalty Program Implementation:Analyze customer behavior and feedback to identify trends that inform loyalty program development.
• Create and manage communication strategies for rewards, encouraging personalized customer relationships.
• Monitor program performance, manage budgets, and stay informed on industry trends to ensure competitiveness and effectiveness..
• Strengthening Brand Loyalty:Innovate and implement initiatives designed to increase retention rates and enhance overall customer engagement.
• Position Chubb Life Thailand as a market leader by cultivating exceptional customer experiences and driving digital transformation within the organization..
• Align Marketing Initiatives:Integrate customer insights into marketing strategies to ensure messaging and services resonate effectively with target demographics.
• Work closely with the marketing team to ensure that customer strategy aligns with overall business goals.
• Bachelor s degree in Marketing, Business Administration, or a related field; Master s degree preferred.
• 8+ years of experience in customer strategy, customer experience management, or a similar role.
• Proven experience in leading cross-functional teams and driving customer-centric initiatives.
• Strong analytical skills with the ability to interpret data and customer insights to inform strategy.
• Excellent communication, interpersonal, and presentation skills.
• Knowledge of loyalty programs and tools to measure customer satisfaction and loyalty.
• Experience in the life insurance sector is a plus.

Skills:

Compliance, Legal, Risk Management

Job type:

Full-time

• Set and implement user access controls and identity and access management systems.
• Perform regular audits to ensure security practices are compliant.
• Deploy endpoint detection and prevention tools to thwart malicious hacks.
• Work with IT operations to set up a shared disaster recovery/business continuity plan.
• Contribute towards the execution of policies, standards and procedures specific set by enterprise standards and account specific standards as they apply to IT security governance, IT risk, and IT compliance requirements.
• Perform IT security risk assessment activities, including third party evaluation and management, and related analysis, including ongoing compliance monitoring in coordination with governance lead and external team members.
• Contribute towards the execution of IT security compliance reviews of master service agreements and advise business team regarding gaps and corresponding mitigation requirements.
• Contribute to the design and implementation of technical IT security safeguard architecture.
• Works with infrastructure teams to execute the vulnerability management program and application owners to validate secure coding best-practices.
• Will operate in a close team of computer digital forensic, fraud, and other IT investigative experts.
• Document and track all incidents to meet audit, compliance, and legal requirements.
• Conduct root cause analysis to identify gaps and recommendations ultimately remediating risks to the firm.
• Periodically reports progress to management, and assesses and measures results related to Information Security activities.
• Bachelor s degree in Information Systems Risk Management, Computer Science, or related field, equivalent experience.
• 7-10 Years of experience with a thorough understanding of information security principles and practices.
• 3-5 years of experience in a Cyber Security or Risk Advisory role for regulated environments.
• Proven ability to infuse innovation and creativity into tactical activity with a focus on exceptional customer service.
• Be inspirational, enthusiastic and a promoter of information security.
• Must be reliable and adaptable.
• Excellent written and verbal communication and organizational skills.
• Outstanding work ethic.
• Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources.
• Ability to think strategically, work with a sense of urgency and pay attention to detail.
• Ability to present complex solutions and methods to a general community.
• Independent thinking, willingness to "step outside the box" and take reasonable, calculated risks.