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Skills:
SAP, Finance, Problem Solving
Job type:
Full-time
Salary:
negotiable
- Define the project plan according to the defined strategies covering all project areas ensuring resource support aligns and suffices to achieve the objectives within the set timeline and budget..
- Oversee, govern, and manage the project execution to adhere to the project plan and objectives. Additionally, provide guidance and make necessary decisions to solve issues or adjust the plan for efficient progress to align with the project's goals and objectives..
- Monitor the project's progress, identify both success and potential risks that could impact the overall project, and coordinate with relevant departments and the Project Director for contingency plan..
- Coordinate with various departments, both within the Taskforce, Working Team and other entities, to support the execution of the project s objectives. Additionally, manage the communication for necessary information and project's progress to the involved stakeholders at appropriate times..
- Regularly report the project's progress to the Steering Committee and Project Director..
- Professional Knowledge & Experiences.
- Bachelor s degree in IT, Computer Science, Business, or related field.
- 20+ years of experience in IT project management, extensively in SAP implementation projects..
- Experience as project manager role in full cycle of SAP implementation project with a value of more than 500 million baht or number of users more than 1,000 users.
- Strong knowledge of SAP S/4HANA capabilities and understanding of core business processes in areas like finance, logistics, or supply chain..
- Experience in upstream industry is a plus..
- Excellent communication, problem solving, leadership, and stakeholder management skills.
Experience:
1 year required
Skills:
Microsoft Office, English
Job type:
Full-time
Salary:
฿18,000 - ฿35,000, commission paid with salary
- สนับสนุนทีมขาย ในการจัดการเอกสารและประสานงานกับลูกค้า.
- เตรียมข้อมูลอสังหาริมทรัพย์ และเอกสารที่เกี่ยวข้องเพื่อส่งมอบให้ทีมขาย.
- ดูแลลูกค้าอย่างใกล้ชิด ทั้งในขั้นตอนการขายและบริการหลังการขาย.
- จัดทำรายงานและข้อมูลการขาย เพื่อสนับสนุนการตัดสินใจของทีม.
- วุฒิการศึกษาปริญญาตรี สาขาใดก็ได้.
- มีประสบการณ์ด้านอสังหาทรัพย์อย่างน้อย 1 ปีขึ้นไป (พิจารณาเป็นพิเศษ).
- มีใจรักการบริการ มีไหวพริบในการแก้ปัญหาเฉพาะหน้า.
- สามารถทำงานร่วมกับผู้อื่นได้ มีความรับผิดชอบต่องานสูง.
- ผลตอบแทน.
- เงินเดือนเริ่มต้น: ฐานเงินเดือน 18,000 บาท + ค่าคอมมิชชั่น
- รายได้โดยประมาณ: 25,000 - 35,000 + บาทต่อเดือน (รวมคอมมิชชั่น)..
Skills:
Microsoft Office, Excel
Job type:
Full-time
Salary:
negotiable
- สนับสนุนกระบวนการสรรหาและคัดเลือกบุคคลากร.
- วางแผนและปฐมนิเทศพนักงานใหม่.
- สนับสนุนในการวางแผนการฝึกอบรบและพัฒนาพนักงาน.
- สนับสนุนในการจัดทำรายงานที่เกี่ยวกับการทำจ่ายพนักงาน.
- มีส่วนร่วมในการพัฒนาโปรแกรมเพื่อส่งเสริมความสัมพันธ์ที่ดีระหว่างพนักงาน.
- เก็บบันทึกข้อมูลและเอกสารที่เกี่ยวข้องกับพนักงาน.
- วางแผนการจัดซื้ออุปกรณ์และของใช้ในสำนักงาน.
- บันทึกและตรวจสอบรายการทรัพย์สินถาวร.
- สนับสนุนการจัดทำงบประมาณและจัดการค่าใช้จ่ายต่างๆที่เกี่ยวกับพนักงาน.
- ดำเนินการเรื่องเอกสารการเบิกจ่ายที่เกี่ยวข้องกับพนักงาน.
- จบการศึกษาระดับปริญญาตรีในสาขาบริหารธุรกิจ ทรัพยากรมนุษย์ จิตวิทยา ภาษาอังกฤษ หรือสาขาอื่นที่เกี่ยวข้อง.
- มีประสบการณ์ในการทำงานด้านธุรการ และ/หรือ ทรัพยากรบุคคล 1-2 ปี.
- มีทักษะการใช้ Microsoft Office (Word, Excel, PowerPoint).
- มีทักษะในการสื่อสารและการประสานงานที่ดี.
- มีความละเอียดรอบคอบและสามารถบริหารเวลา.
- สามารถทำงานภายใต้แรงกดดันและปรับตัวได้รวดเร็ว.
- หากสามารถใช้โปรแกรม Canva จะได้รับการพิจารณาเป็นพิเศษ.
- หากมีทักษะในการสื่อสาร ภาษาอังกฤษ จะได้รับการพิจารณาเป็นพิเศษ.
Experience:
3 years required
Skills:
SQL, Management, Problem Solving
Job type:
Full-time
Salary:
฿30,000 - ฿40,000, negotiable
- Carry out daily morning and evening checks for all the critical applications and providea summary report for the IT Operations.
- Effectively managing all the major production incidents, taking complete ownershiptowards the closure of the incident. Ensuring regular updates are provided for issuesand liaising with the relevant support teams to ensure minimal downtime/disruption.
- Service request fulfillment.
- Problem Management.
- Deploy application code on all the production and pre-production environments acrossthe various BJC applications based on the release schedule. This includes managing all the business communications and post release environment availability.
- Build and maintain day-to-day working relationships with the business community toincrease customer knowledge, capability and system satisfaction within the ITcommunity to maintain and improve the services offered by the support function.
- Building strong knowledge management repository across the applications within theteam ensuring all the operational, application support handover and process documents are maintained up to date.
- Proactively identify application improvements on the areas of performance, availability and automation of the repetitive tasks which saves the overall cost and time.
- Bachelor degree in management information system, computer science, and/or business, or equivalent work experience.
- At least 3-5 years of experience with application support and application support processes.
- Experience of working within the ITIL framework.
- Hands on experience in the implementation and ongoing management of trading applications and associated interfaces.
- Experience of end of day batch processing and business reporting.
- Knowledge and understanding of SQL.
- Working on office 5 day per week, Flexible working hours.
Skills:
Contracts, Microsoft Office, Excel
Job type:
Full-time
Salary:
negotiable
- Rules validation and log management of IM (Item Maintenance) requests for Price maintenance, New Item Creation, Product detail maintenance, O2O, B2B and CPFM.
- Barcode and Brand name validation and set up.
- Weekly IM Performance report.
- Manage all Contracts for Product team in Depository, provide tracking, accessibility and control over the depository.
- Support data to Audit team that related to item, price maintenance and Contract for Product team.
- Provide and monitor the transaction report, tracking and progress.
- Follow up and investigate issues raised by related functions.
- Bachelor degree in any related field with 0-3 years of experiences in Data and administration support.
- Good in Microsoft Office especially Excel.
- Good computer logic and data management skill.
- Good sense of urgency.
- Detail oriented and have keen eye for details.
- Good interpersonal skill and service minded.
- Proactive / Fast Learner / Flexibility.
- CP AXTRA | Lotus's
- CP AXTRA Public Company Limited.
- Nawamin Office: Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Skills:
Product Owner, Finance, Procurement, English
Job type:
Full-time
Salary:
negotiable
- Understand business needs in all changes/new initiative to drive to IT strategy and roadmaps into action for Finance area.
- Fully understand retail and finance business processes from Record to Report, Order to Cash and Procurement to Pay area and other Finance area.
- Identify problem/challenge and recommend right solution/workaround solution.
- Own IT project portfolio and demand backlog to plan out timeline/resource. Also drive improvement business case with benefit realization & cost required.
- Be able to act as IT Project manager to manage scope, timeline and resource with optimum solution.
- Fully work with IT product owner and other IT team to drive solution and innovate idea to the firm.
- Manage Internal / External Audit requirement changes for accounting area by work with IT product owner.
- Support the Lead Growing the technology team both business/technical knowledge.
- Bachelor's Degree in Computer Science or Engineering or Accounting IT.
- 5 years+ experience in IT consulting/operation/support with accounting software or any ERP systems (SAP, Oracle, Microsoft etc.).
- Call handling experience in project management and development lift cycle experience.
- Good Microsoft Office skills (Excel, Word, PPT).
- Excellent English skill.
- Project management and communication skills.
- Excellent communication skill, presentation skill, documentation, logical thinking and strong analytical skill.
- Ability to prioritize and execute in high-pressured environment.
- Strong ability to analyze user requirements, make recommendations and implement solution .
- Strong problem solver with ability to lead the team to push the solution and progress.
- Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas - loves and embraces change.
- CP AXTRA | Lotus's
- CP AXTRA Public Company Limited.
- Nawamin Office: Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
Skills:
Sales, VMware, Cloud Computing
Job type:
Full-time
Salary:
negotiable
- At least 3-5 years experience in Cloud/IT Product manager or Channel manager.
- Cloud business marketing or product experience.
- Cloud Presales/ Cloud Solution Sales.
- Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
- Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
- Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
- Demonstrate a strong understanding of cloud fundamentals and best practices for at least one of the following cloud platforms: AWS, Microsoft Azure, or Google Cloud Platform (GCP) or other public cloud.
- Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
- Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
- Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
- Develop strategic cloud project plans that outline the migration process and highlight the long-term benefits for customers.
- Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
- Deliver impactful presentations that showcase your cloud knowledge and effectively communicate the value proposition of our cloud solutions.
- Participate in proof-of-concept (POC) development and execution.
- Stay up-to-date on the latest cloud trends and technologies to ensure you offer the most relevant solutions to our customers.
- Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
- Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
- Proven experience in architecting cloud solutions for medium to large enterprise customers.
- Ability to analyze customer environments and recommend secure cloud solutions that align with their specific business needs.
- In-depth understanding of general security practices for cloud computing.
- Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
- Working knowledge of Landing Zone design principles.
- Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
- Excellent presentation and communication skills, with the ability to tailor your message to different audiences.
- Experience in developing strategic plans and investment proposals for cloud projects is a plus.
- A Cloud Certification (AWS, Azure, or Google Cloud Platform) is a strong advantage.
- Cloud Service Support/ Dispatcher / Cloud Technical Support.
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
- Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- 3+ years technical support, technical consulting experience, or information technology experience.
- Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
- Cloud Implementation (Azure Cloud engineer).
- Manage Monitoring and Troubleshooting AWS environments which includes working with services like EC2, ELB, RDS, and S3.
- Manage Monitoring and Troubleshooting AWS's applications native services and serverless architecture (Lambda) on AWS platform.
- Manage Monitoring and Troubleshooting AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
- Manage Monitoring and Troubleshooting Identity and Access Management (IAM), SSO Integration.
- Manage Monitoring and Troubleshooting AWS SQL (SQL VM, Manage instance, PAAS).
- Utilize automation tools such as Infrastructure as Code (IaC), including CloudFormation and/or terraform.
- Manage Monitoring and Troubleshooting high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
- Experience 2-5 Years Microsoft Cloud (Microsoft Azure or AWS).
- Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3.
- Experience with monitoring systems such as CloudWatch and other industry standard visibility platforms (Data Dog, Dynatrace, New Relic, etc.).
- Experience with Logging and log monitoring (CloudWatch and CloudTrail) both for performance, security, and compliance efforts.
- Proficiency with Infrastructure as Code (IaC), including CloudFormation and/or Terraform.
- Understanding of CI/CD on AWS platform.
- Expert knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
- Experience building applications with native services and serverless architecture (Lambda) on AWS platform.
- Strong understanding of Identity and Access Management (IAM), SSO Integration.
- Strong understanding of high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
- Network Security (Cloud).
- Reponsibilities.
- Design, implement, manage high available, high performance, scalable, secure, network and security infrastructure for public cloud services across multiple availability zones and regions with following characteristics:Support integration with Cloud Management Platform such as OpenStack and Google Cloud Airgap.
- Support integration with Software-defined network and virtualization platform such as Linux KVM.
- Support multi cloud environment and hybrid cloud environment such as customer on premise data center and Hyper scaler clouds.
- Work with hyper scaler providers to implement network connection between cloud environments.
- Manage network information registrations such as IP network address, AS number, domain name, etc.
- Implement authentication, authorization and accounting system for network and security devices.
- Troubleshoot network and security incidents.
- Relevant network certifications such as CCNA, CCNP, CCIE.
- Relevant Information Security certification such as CISSP.
- Strong understanding of networking concepts, protocols (TCP/IP, OSI model), and technologies (LAN, WAN, VPN).
- Proficiency in network hardware and software, including routers, switches, firewalls, and network operating systems.
- Experience with network monitoring and troubleshooting tools.
- Cloud Solution Review and Risk Management Specialist (Bidding Review Team).
- Facilitate and drive solution review sessionStudy and Evaluate technical requirement including TOR.
- Compare and Validate between Presale s solution and Customer requirement.
- Ensure the delivery plan with the identified timeline.
- Clarified the owner of after-sale process both Insource and Outsource.
- Consult to clarify the Project s risks with Risk Mitigation to have Risk Register Cost.
- Ensure corporate governance guideline are adhered.
- Prepare summarized report with approval on Solution Review Result and handover to EFRM.
- Note:Non-Telecom team is responsible for Cloud both Public (MS, AWS, Google, HW, Oracle) & Private, ICT (Server, IT Infra, CCTV, Wi-Fi, etc.), Security and SW development Product.
- Education: Bachelor's degree in Computer Science, Engineering, or a related field.
- Minimum of 5 years of experience in enterprise solution delivery, including network infrastructure, cloud solutions, and data center technologies.
- Proven track record in bid evaluation, contract negotiation, and vendor management.
- Strong understanding of risk management principles and methodologies.
- Experience in working with diverse technical teams and stakeholders.
- Proficiency in network protocols (TCP/IP, routing, switching) and network security concepts.
- Knowledge of cloud technologies (AWS, Azure, GCP) and virtualization.
Experience:
3 years required
Skills:
Finance, ERP, Excel, English
Job type:
Full-time
Salary:
negotiable
- Verify and Post Vendor s Invoice by 3-Way Matching with PO process and Non-PO Process.
- Verify Relevant VAT and Tax of transactional basis.
- Ensure that the overdue items are treated properly per standard procedure to support the business.
- Responsible for GL Reconciliation in AP Module to ensure that all transactions are accurately recorded regarding to Thailand Accounting Standard and Tax Regulation.
- Proceed Suspense VAT reconciliation to ensure that the balance and detail represent in ERP is correct before submission to Revenue Department.
- Coordinate closely with Global Finance Services (GFS) to ensure that all transaction are recorded / proceeded completely.
- Verify the detail in Ariba Flow to ensure the correctness in terms of Taxation & Accounting before final PO to be released.
- Support both internal and external auditors.
- Provide effective and timely support with internal and external inquiries.
- Your role as a leader.
- At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- RequirementsBachelor s degree in accounting.
- Min. 3-5 years experience in accounting roles.
- Good computer skills especially MS Office: Words, Excel.
- Good command of English.
- Ability to work under pressure, proactive, positive, and can-do attitude.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 106110In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
Experience:
4 years required
Skills:
Contracts, Procurement, Legal
Job type:
Full-time
Salary:
negotiable
- Perform full range of procurement contract and contract management activities focusing on E&P operations and other businesses of the Company with objectives to achieve balanced commercial/contractual terms while fully comply with applicable laws and regulations.
- Draft, review and revise contracts, and other legal documents including correspondences as assigned.
- Negotiate contractual terms and provide legal advice and opinion.
- Provide legal advice/services during contract management including pre-litigation stage.
- Interpret contractual obligations, rights and responsibilities, ensuring compliance and minimizing legal risks.
- Provide ad-hoc legal advice and guidance on legal matters to achieve optimum legal and commercial decisions.
- Keep abreast of relevant laws and regulations affecting Company s procurement activities.
- Any other assignment as may be requested.
- Professional Knowledge & Experiences.
- Bachelor Degree in Law or higher.
- Fluent in English both written and verbal communication (TOEIC score >= 750).
- A minimum of 4 years of experience in contract laws in international business transactions.
- Experiences in drafting, negotiating, and interpreting contracts is a must.
- Experience in E&P procurement contracts will be an advantage.
- Ability to exercise flexibility, initiative, good judgment and discretion, and lead contractual negotiations.
- Ability to serve as a resource to others in the resolution of legal problems and issues.
- Good interpersonal skills, teamwork, and can-do attitude.
- Work Location.
- Bangkok - Resident.
Experience:
5 years required
Skills:
System Administration, English
Job type:
Full-time
Salary:
negotiable
- Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
- Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
- Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
- Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
- Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
- Report to the IT manager.
- Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, officer / Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.
- 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
- Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
- Working Thai and English communication skills.
- Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Candidates will only be contacted by authorised Deloitte Recruiters via the firm s business contact number or business email address.Requisition ID: 103279In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
Experience:
5 years required
Skills:
SAP
Job type:
Full-time
Salary:
negotiable
- Bachelor degree in Business Administration, Engineering, Management or related fields.
- 5 years experience in broad of business functions.
- In depth knowledge of diverse business functions and principles.
- Strong organizational and time management skills with the ability to produce accurate, quality information within agreed timescales.
- Desire to work in business transformation and change environments also driven by information systems/ organizational strategy.
- ROLE & RESPONSIBILITY.
- Actively discuss with BUs to understand expectations, pain points and business requirement and its functionality for new initiatives.
- Gather, collect, analyze and refine requirements from BUs,.
- Summarize requirement for technical solutions.
- May suggest features/ functionality for initiative.
- Prioritize the requirements based on business value and risks.
- Option to suggest strategic partners based on their credential (work together with strategic/contract partnership officer).
- Understand SAP business process and align to business requirement.
- ROLE & RESPONSIBILITY.
- Represent BUs/users to explain/clarify the requirement to development team.
- Engage and communicate users, business function/departments and stakeholder regularly to provide feedback on development and ensure on business priority.
- Collaborate with project manager to ensure business/user and stakeholder value based on the requirement is delivered.
- Participate in change management and change control process to evaluate change requests (if any).
- Option to support business departments/users during UAT to ensure requirements are met.
- ROLE & RESPONSIBILITY.
- Communicate with business functions/users and stakeholders on a regular basis to provide feedback on the progress of the implementation.
- Analyze user response and satisfaction survey.
- Consolidate value realization from BUs to portfolio planning officer.
- Evaluate lifecycle of products.
- Collaborate with business departments to maintain product vision and requirement backlog regularly throughout product lifecycle.
- Collaborate with business departments to conduct product continuous improvement and roadmap which can improve seamless experience and optimize number of applications.
- Collaborate with business departments and facilitate Small Work Items (SWI) initiations.
- Proactively identify solutions for recurring incidents.
- 1