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Job type:

Full-time

• In charge of Product Operation features of both front end (packages configuration) and Backend (internal operation tool).
• Responsible for product performance management and dashboards maintenance with clear actions planning from data insights.
• Coordinate with tech team on end to end product management lifecycle within BD team such as Stewardship of the development, UAT and released.
• Oversight targeted BD operation team including standardized SOP and internal communication package. Also continuously track and improve productivity of team.
• Determine and deep-dive new processes effectiveness and constantly seek for continuous.
• At least 3-5 years of e-commerce platform product operations or related field experience.
• Ability to clearly organize cross-team communication and cooperation processes, coordinate multiple functions, and multiple cooperative teams to achieve business goals, with excellent project promotion and execution capabilities;.
• SQL skill is required.
• Good attention to detail, organized and well timeline management.
• Experience in establish/optimizing performance dashboard of business product to monitor current performance and drive efficiency of business outcome.
• Bachelor's degree or above, with good oral and written communication skills in English.

Experience:

3 years required

Skills:

Negotiation, Data Analysis, Excel, Management

Job type:

Full-time

• Assist in collaborating with Operations and R&D to design production processes that are easy to execute and efficient. .
• Help create training materials for stores when new products are introduced. .
• Facilitate On-site and Online training sessions for new product or process launches. .
• Coordinate with Operations to receive feedback and monitor potential issues. .
• Support in preparing tools and equipment for Operations to ensure efficient work.
• Bachelor s degree or higher in Food Science, Food Technology or any related fields. .
• A minimum of 3 years operations training in retail business. .
• Experience and knowledge in ready meal production would be highly beneficial.
• Influencing and negotiation .
• Stakeholder Management .
• Supplier Management .
• Data Analysis and Report preparation .
• Microsoft Excel.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Contracts, Power BI, Tableau, English

Job type:

Full-time

• Develop, design, and maintain interactive dashboards to track key performance indicators (KPIs) for operational teams and management.
• Analyze data to identify trends, patterns, and root causes of issues, providing actionable insights to improve business performance.
• Collaborate with cross-functional teams to gather requirements and deliver reports that meet business needs.
• Co-work with team to deliver the results.
• Review the coverage of the service based on the polygon concept. (zipcode/sub-district).
• Project Management.
• Coordinate with various teams and stakeholders to define project scope, objectives, and deliverables.
• Collaborate with cross-functional teams (marketing, operations, IT, and sales) to ensure seamless integration between online and offline channels.
• Monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.
• Communicate project status, updates, and outcomes to stakeholders and senior management.
• Business Development.
• Identify and establish partnerships with relevant industry players to expand O2O capabilities.
• Negotiate contracts and agreements to secure mutually beneficial collaborations.
• Drive initiatives to increase traffic, conversion, and customer engagement across channels.
• Performance Tracking & Reporting.
• Analyze and report on key performance indicators (KPIs) to measure the success of O2O strategies.
• Utilize business intelligence tools to evaluate channel performance and provide actionable recommendations.
• Develop insights to optimize the customer experience and operational efficiency.
• Stakeholder Collaboration.
• Act as a key liaison between internal and external stakeholders, ensuring alignment on project goals and expectations.
• Facilitate communication between teams to address challenges and maintain project momentum.
• Customer Experience Optimization.
• Ensure a seamless and integrated customer journey across online and offline touchpoints.
• Implement innovative solutions to enhance user engagement, satisfaction.
• Strong analytical skills with experience in dashboard creation and data visualization tools (e.g., Power BI, Tableau).
• Proficiency in SQL, Python, and other data analysis tools.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Excellent communication skills are a must combined with a disciplined experience background.
• Strong communication skills to present complex data insights clearly to non-technical stakeholders.
• Strong project management skills with a proven track record of managing multiple projects simultaneously.
• Fluency in Thai and English is required.
• Able to travel to partner locations or retail stores.

Skills:

Finance, Accounting, Excel, English

Job type:

Full-time

• Perform financial reconciliations for transactions from various sources.
• Analyze, interpret and investigate data discrepancies in a methodological approach and prepare reports to various stakeholders.
• Effectively communicate the result of investigation to relevant stakeholders.
• Be proactive in identifying issues, recognizing the patterns of a problem and collaborate with other stakeholders to provide short/medium/long term solutions.
• Contribute to design new and enhance existing programs and processes in order to ensure the accuracy of data.
• Prepare ad-hoc reports and analysis.
• Bachelor's Degree in Business, Finance, Accounting or related discipline.
• Minimum 1-2 years' experience in Finance, Accounting or Consulting or a related area.
• Strong Excel skills is a must.
• Strong problem solving skills.
• Excellent communication skills, strong English is a must.
• Strong analytical skills with the ability to collect, organize and analyze, significant amounts of information with attention to detail and accuracy.
• Ability to think out of the box.
• Data driven and process oriented.
• Adaptable and fast learner who can work independently in a dynamic work environment. Bangkok Based, Visa sponsorship and relocation for this role would not be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Procurement, Compliance, English

Job type:

Full-time

• Resolve IT incidents within the required time frame.
• Wi-Fi: Ubiquiti Unifi UDM and APs (99%).
• LAN: Zyxel switches.
• Provide first-line support for user account issues in Google Workspace and Microsoft Entra ID.
• Coordinate with external vendors (e.g., VOIP, network providers) to resolve issues.
• Collaborate with Level 2 external vendors to resolve complex IT issues efficiently.
• Assist in filling out client vendor security assessment forms accurately and on time.
• Software Support and Account Administration.
• Administer Google Workspace and Microsoft Entra accounts.
• Support the setup of accounts for new users, including the Intune onboarding process.
• Manage the onboarding and offboarding of employees across systems.
• Assist in tracking internal SaaS usage.
• Maintain and manage the SaaS register, tracking usage and ensuring cost optimization.
• Technical Assets and Procurement.
• Handle the procurement of IT equipment, such as PCs, laptops, and peripherals, ensuring timely delivery and cost optimization.
• Develop and manage an IT asset lifecycle strategy, including procurement, maintenance, and retirement.
• Provide asset management support, including managing access keys, laptops, monitors, TVs, casting devices, webcams, and other IT-related office supplies.
• Manage inventory of IT equipment, consumables, and other supplies; support asset tracking and maintain asset reports.
• Arrange equipment repairs and maintenance, track warranty information, and oversee asset disposal.
• Endpoint Security and IT Compliance.
• Manage endpoint security by monitoring and maintaining the Microsoft Intune Admin Panel to ensure devices comply with company security policies.
• Regularly audit IT systems to ensure compliance with IT security and data privacy policies.
• Assist in developing and executing IT security incident response plans.
• Conduct access control audits across systems (e.g., Google Workspace, Microsoft Entra ID).
• Monitor and report on device backup and recovery processes.
• IT Projects and Process Improvement.
• Document and improve IT support processes by creating Standard Operating Procedures (SOPs).
• Identify opportunities for automating repetitive IT tasks through tools like Power Automate or scripting.
• Support or lead small IT projects, such as deploying new tools, upgrading infrastructure, or enhancing network security.
• Assist in preparing IT budgets by tracking expenses, identifying cost-saving opportunities, and forecasting IT needs.
• Security Equipment.
• Add or remove employees from fingerprint scanning and door entry systems.
• Ensure the functionality of security cameras (Unifi Protect G4 Bullet).
• Audits and Compliance.
• Participate in IT audits, ensuring compliance with company policies and security standards.
• Participate and implement in ISO certification and maintenance.
• Other Tasks.
• Identify areas for improvement and cost reduction while maintaining service and delivery standards.
• Prepare and update Process and Policy Documentation\.
• Provide training to internal users.
• Support internal events, activities, and meetups by ensuring technical equipment functions correctly.
• Assist with administrative paperwork related to IT and admin processes.
• Perform on-site support outside regular office hours (e.g., weekends) for troubleshooting or equipment setup to minimize downtime.
• Participate in special projects as assigned by the VP of Operations.
• Assist the Office Manager and Admin team with tasks such as moving furniture, fixing small items, cabling (electrical, etc.), and other minor tasks as assigned.
• The Qualifications.
• Bachelor s degree/Diploma in an IT-related field or relevant experience in lieu..
• Apple and Windows operating systems
• Basic networking (preferably Ubiquiti Unifi UDM and APs)
• Cloud services (e.g., Google Workspace, Microsoft Entra).
• Familiarity with Microsoft Intune and Apple Business Manager.
• Familiarity with Slack.
• Knowledge and experience in hardware and software troubleshooting.
• Strong problem-solving and communication skills.
• Previous experience in a technical support role.
• Service-oriented mindset.
• Detail-oriented and able to work independently, raising issues when necessary.
• Ability to prioritize tasks and work effectively under pressure.
• Willingness to learn, adapt, and work flexible hours.
• Familiarity with ticketing systems is a plus.
• English language proficiency is preferred.
• The Benefits.
• 10(15) days annual paid vacation.
• Health insurance.
• Life insurance.
• Provident Fund.
• Free Lunch every Wednesday.
• Learning Support.
• Grade A Office in the heart of Bangkok, directly connect with MRT Queen Sirikit Station.
• International work environment with over 20 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

Job type:

Full-time

• จัดทำเอกสารเบิก-จ่าย สวัสดิการต่างๆ ของบริษัทฯ เพื่อให้พนักงานได้รับสวัสดิการที่ถูกต้องและรวดเร็ว.
• จัดทำสื่อประชาสัมพันธ์ของส่วนงานสวัสดิการ.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องกับงานสวัสดิการ เช่น การจัดตรวจสุขภาพพนักงาน, ประกันกลุ่ม, รถรับ-ส่ง พนักงาน.
• ประสานงาน เเละจัดกิจกรรมที่เกี่ยวข้องกับงานสวัสดิการ เช่น งานประกาศเกียรติคุณอายุงาน, งานเกษียณอายุพนักงาน.
• จัดทำรายงานประจำเดือน ส่งผู้บังคับบัญชา.
• งานอื่นๆ ตามที่ได้รับมอบหมาย.
• Bachelor's degree and Master's degree in Human Resource Management.
• Have Experience in Working in human resource management for at least 2 years
• มีทักษะการติดต่อประสานงาน และมีมนุษยสัมพันธ์ที่ดี สามารถทำงานภายใต้ภาวะความกดดันได้
• มีความรู้ด้านงานสวัสดิการ เช่น การจัดตรวจสุขภาพประจำปี,การประสานงานกับโรงพยาบาล,ประกันชีวิต,กองทุนสำรองเลี้ยงชีพ
• มีความรู้เกี่ยวกับกฏหมายแรงงานในเบื้องต้น
• สามารถใช้โปรแกรม Canva เเละ MS Office ได้ดี หากใช้โปรเเกรม Excel ( Pivot ) ได้ จะพิจารณาเป็นพิเศษ.

Experience:

5 years required

Skills:

Finance, Good Communication Skills, Work Well Under Pressure, English

Job type:

Full-time

• Transaction Processing and Settlement Management: This involves overseeing the lifecycle and settlement of Treasury Products, specifically for Foreign Exchange, Derivatives, and Foreign Currency bond trading.
• Management Functions: This encompasses various management aspects, including shop management, people management, cost management, and overall control of departmental operations.
• Coaching and Training: Providing guidance and coaching to lower-level staff to enhan ...
• Client Support: Offering support and services to both internal and external clients with an emphasis on maintaining good control and effectiveness in client interactions.
• Backup Responsibilities: Serving as a backup to the Treasury Investment and Money Markets Section Head, potentially during absences or when additional assistance is needed in that role.
• Bachelor s or Master Degree in Business Management related fields.
• At least 5-10 years of professional background in finance or banking industries.
• Well capable of handling bussiness interruption and incident with limited resouces circumstance.
• Able to work under pressure, and manage uncontrollable factors.
• Work well independently as well as a team, within and cross functions, and with 3rd parties.
• Good command of English.
• Strong communication skills.
• Presentation and question handling skills.

Experience:

3 years required

Skills:

Finance, Good Communication Skills, Multitasking, English

Job type:

Full-time

• Make money market transactions. and transaction along with data storage.
• Complete transaction confirmation and settlement or delivery of financial instruments.
• Prepare reports to internal departments and to the Securities and Exchange Commission. and Bank of Thailand and Thai Bond Market Association.
• Coordinating effectively with relevant internal and external agencies.
• Bachelor's degree in related fields.
• Having knowledge of interbank money market products both domestically and internationally.
• Having knowledge of debt securities products. and equity transactions.
• Know the operating regulations. and working methods of the product within the responsibility.
• Know the rules related to Details of reports to be made to internal departments and to the Securities and Exchange Commission. and Bank of Thailand.
• Able to communicate with colleagues and various agencies.

Skills:

Assurance, Compliance, Problem Solving, Data Analysis

Job type:

Full-time

• Perform effective quality assurance (QA) process to monitor Identify opportunity for service quality improvement of all team within Operations and deliver practical solutions and methodologies to solve complex business issue.
• Record the to-do list and result of recommended actions to the follow up document to ensure that all agreed actions per auditor's recommendations or compliance's review will be finished at agreed timeline.
• Establish analysis report for the technical review and the progress of technical com ...
• Analyze and inspects problems in daily production; raises problem investigate report to concerned parties with recommended actions.
• Work closely with cross functional teams to address quality-related issues and drive continuous improvement initiatives.
• Monitor the performance of service delivery and develop set of strategic improvement action to turn weakness to strength.
• Assist in business process improvement and process design to achieve business goals by coaching, brushing up or update training classes.
• Identify areas for improvement in processes, procedures, and systems to enhance quality, efficiency, and effectiveness. This involves implementing new quality control measures, refining existing processes, or introducing new technologies.
• Perform effective quality assurance (QA) process to monitor underwriting, policy services, and claims quality to align with the target action plan.
• Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.
• Conduct investigations into allegations of fraud, waste or abuse committed by clients against our company.
• Monitor and inspect processes, and services to ensure they meet predefined quality standards.

Experience:

3 years required

Skills:

Excel, Power BI, Data Analysis, Management

Job type:

Full-time

• Challenge and align promotion forecast Buyer and Trade Planning teams.
• Allocate promotion target to store based on historical sales or trade planning.
• Ensure the Store Ordering systems are set up accurate and align with promotion critical path.
• Ensure stock readiness before promotion started and maintain stock availability during promotion.
• Tracking sales and stock before, during and at the end of promotion period and able to provide a presentation with key executive summary for key events.
• Monitor promotion performance, leftover stock and follow up exit plan with Buyer team if underperformance.
• Improve forecast accuracy, stock allocation and other relevant figures.
• Any other tasks assigned by line manager.
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• Bachelor/Master degree in Business administration, Supply Chain or equivalent.
• At least 3-5 years in Logistic/Supply Chain.
• Experience in Retail is a big plus.
• Leadership and management skills.
• Data Analytical and Reporting skills e.g. Excel, Power BI tools.
• Presentation and communication skills.
• Stakeholder management.
• Planning, organizational, and time management skills.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Legal, English

Job type:

Full-time

• Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints, including but not limited to product pages, checkout flows, user interface (UI) elements, notifications, error messages, and seller centres.
• Collaborate closely with cross-functional teams, including UX designers, product managers, marketing specialists, and developers, to ensure the seamless integration of compelling copy within the user experience.
• Localise content from the source language to the local language, ensuring it resonat ...
• Create clear, concise, and user-friendly microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance when needed.
• Gather feedback to continuously iterate and improve the effectiveness of the written content.
• Stay updated with industry best practices and new technologies, integrating emerging trends into the UX writing process to drive innovation.
• Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.
• Basic Qualification.
• Hard skillsA native level fluency in written and spoken Thai and English.
• Design tool: Figma.
• Content management system.
• Content strategy: UX writing style guide, voice, and tone.
• Information architecture.
• Localization.
• Product knowledge in e-commerce is a huge plus.
• Soft skillsEmpathy.
• Curiosity.
• Attention to detail.
• Communication.
• Presentation.
• Flexibility.
• Stakeholder management.
• Communication.
• Prioritization.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

5 years required

Skills:

Finance, Big Data, Power BI

Job type:

Full-time

• Lead and improve the E2E in store Bakery and Delicatessen (including ready-to-eat) systems.
• Lead and work with auditors on the project e.g. Replenishment policy.
• Provide insight analysis for overall stock & SC related.
• Lead and support any related replenishment projects with CP e.g. Synergy project.
• Lead and conduct meeting to improve stock issues with Finance, Operation and Commercial team to ensure project accomplished, this person has to manage Big data of all Lotus s product items).
• Accountability to action on stock issued which deep drive to root cause of that related to unhealthy stock and providing solution including preventive action.
• Collaborate and manage all stake holder for one goal achievement.
• Handle PMO in any replenishment projects e.g. new system, Stock Governance, None of the back.
• Bachelor s degree or higher in Business Administration, Supply Chain and Logistics, Statistics or Finance and Economics.
• At least 5 years of working experience in Replenishment, with minimum 3 years of experience at management level.
• Familiar with various Project Management.
• Experience in retail and FMCG industry is a plus.
• Advance MS Office skills.
• Good Analytical, Data reporting and Decision-making skills.
• Knowledge in PowerBI, SQL, VBA is a must (to work with Data/Analytic team).
• Strong leadership, communication and influencing skills, and able to lead project.
• Highly responsible, committed to deadline, and work well under pressure.
• Collaborative with others to drive success as agree.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Skills:

Finance, Compliance, Accounting

Job type:

Full-time

• Provide metrics and reporting to support the finance function, ensuring accurate and timely financial insights.
• Coordinate and support financial analytics and reporting functions to enable strategic decision-making.
• Act as a subject matter expert (SME) in financial processes, collaborating with and managing teams to deliver high-quality outcomes.
• Make key team decisions and provide guidance on complex issues, engaging with multiple teams across the organization.
• Develop and implement financial consolidation strategies to enhance efficiency and compliance.
• Analyze financial data to identify trends, address challenges, and recommend opportunities for improvement.
• Collaborate with cross-functional teams to streamline financial processes and ensure alignment with organizational objectives.
• Lead the implementation of new financial management reporting systems, ensuring smooth integration and adoption.
• Provide training, mentorship, and guidance to team members, fostering skill development and knowledge sharing.
• Advanced Proficiency in Financial Consolidation & Close Operations: Expertise in managing and optimizing financial consolidation processes.
• Advanced Proficiency in Financial Processes: Deep understanding of end-to-end financial workflows and best practices.
• Advanced Proficiency in Financial Management Reporting: Ability to design and deliver comprehensive financial reports that drive actionable insights.
• Advanced Proficiency in Finance Processes and Systems: Strong skills in utilizing financial systems to streamline operations and ensure data accuracy.
• Bachelor s degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience in finance operations, financial analysis, and process improvement.
• Strong leadership and decision-making skills, with experience managing teams.
• Proficiency in financial software and tools.
• Excellent analytical and problem-solving abilities.
• Strong communication and collaboration skills to engage with diverse stakeholders.
• Experience in the hospitality or food services industry.
• Knowledge of process improvement methodologies.
• Ability to manage complex projects and drive cross-functional initiatives.
• This role is an exciting opportunity to contribute to a global leader while advancing your expertise in financial processes and operations.

Experience:

No experience required

Skills:

Mechanical Engineering, Electrical Engineering, English

Job type:

Full-time

• Provide day to day installation, maintenance, and repair of all facilities in the data center.
• 24x7 shift work responsibility when qualified and designated.
• Provide requested reporting and documentation.
• Support of facility, development, and construction teams.
• Perform tasks as assigned by DC operation manager.
• Respond to customer requests, power, cooling, and facility audits.
• First tier investigate any power, communication, or cooling anomalies.
• Attend assigned meetings and training.
• Assist in ensuring customer compliance with GSA Acceptance Usage Policy (AUP).
• Provide technical escort when needed.
• Job Qualifications.
• Must be familiar with safety requirements and OSHA regulations or Thailand safety regulations.
• Basic understanding of electrical and mechanical systems that may be employed in a data center environment. This may include electrical feeders, transformers, generators, switchgear, UPS systems, DC power systems, ATS/STS units, PDU units, air handling units, cooling towers, and fire suppression systems.
• Familiar with Interpret wiring diagrams, schematics, and electrical drawings.
• Ability to express ideas clearly, concisely, and effectively with contractors performing maintenance or upgrades on systems installed in the data center environment.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to analyze and make suggestions for problem resolution.
• Solve problems with good initiative and sound judgment.
• Creativity, problem solving skills, negotiation and systematic thinking.
• Fluent in English both written and verbal (Minimum 500 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Skills:

Negotiation, English

Job type:

Full-time

• Performance strategy & execution: develop assortment strategy based on various data points, derive action plans and execute with team members to monitor and improve key performance indicators.
• Assortment planning: develop and drive overall platform key focus assortment growth.
• Project planning: Manage team members and cooperate with related stockholder to drive the project successfully.
• Bachelor s Degree or above.
• At least 2-4 years of working experience. Experience in retail and Project manager is a plus.
• Passionate or willing to do operation work scope.
• Analytical skills with systematic and structured thinking.
• Excellent negotiation and problem-solving skills.
• Ability to work in a fast-paced and dynamic cross-functional environment.
• Good verbal and written communication skills English and Thai (both are working languages).

Experience:

4 years required

Skills:

Legal, Work Well Under Pressure

Job type:

Full-time

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
• Candidate Profile.
• Associate's degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.
• Career Level Description.
• Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made.
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies.
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates.
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies.
• Support and manage the program together with other Team Leaders and Managers.
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements.
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader s role is a managerial level position, a position reposed with trust and confidence.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Experience:

10 years required

Skills:

Market Research, Procurement, Budgeting, Management, English

Job type:

Full-time

• Manage fully F&B operations of Courtyard Group e.g. OKONOMI, 72 Courtyard (Beam-X, Beer Belly).
• Develop and implement operational strategies that align with business goals.
• Manage budgets, forecasts, and financial performance metrics to maximize profitability.
• Proficiency in doing market research, generating demographic insights, and creating accurate and timely estimates for various projects and brands.
• Manage pre-openings, launch new brands, oversee all facets of operation for already-existing brands, and monitor performance and reports.
• Oversee all aspects of food and beverage operations, including procurement, production, quality control, and service delivery.
• Ensure compliance with health and safety regulations, industry standards, and company policies.
• Analyze operational costs and implement strategies to reduce waste and improve efficiency.
• Collaborate with senior management to establish long-term plans for growth and development.
• Build and maintain relationships with suppliers and vendors to ensure quality ingredients and services.
• Develop and implement initiatives to improve customer satisfaction and loyalty.
• Monitor feedback and performance metrics to drive continuous improvement.
• Prepare regular reports on operational performance, trends, and areas for improvement.
• Utilize data analytics to inform decision-making and operational strategies.
• Assure timely completion of construction milestones.
• Capable of working with a sizable team on a variety of brands, sectors, and job roles.
• Knowledge of supply chain management and vendor negotiations.
• Customer-focused mindset with a commitment to service excellence.
• The ideal candidate should possess the following background.
• Required 10+ years of experience in operations management within the food and beverage industry.
• Strong understanding of food safety standards, regulations, and quality control processes.
• Proven track record of managing budgets and driving profitability.
• Excellent in Thai & English communication and interpersonal skills.
• Ability to analyze data and implement process improvements.
• Strong leadership, organizational and multitasking abilities.
• Proficient in financial management and reporting software.

Experience:

2 years required

Skills:

Market Research, Research, Business Development, English

Job type:

Full-time

• Work closely across industries with client business team.
• Review and evaluate current state of Supply Chain and Operations by using a robust set of data analytics and assessment tools.
• Identify gaps in client operations and recommend resolutions for further improvements.
• Design deliverables content to reflect client needs and strive to develop deliverable quality through verification and validation of results.
• Manage engagement to ensure the project is on track and all milestones are met under supervision from project manager, and report to client s top management.
• Conduct market research, feasibility study, and business development.
• Support project manager/ team leader in executing projects and other tasks.
• Thai nationality only.
• Bachelor or Master of Engineering (Industrial, Mechanical, or Production), BBA, or Supply Chain related.
• 0 - 2 years of professional experience with at least one of the following areas: Sales and Operations Planning, Procurement, Manufacturing, or Distribution. New Graduated are also welcome!.
• Preferably consulting professional experience either through internship or past professional background.
• Hardworking, self-motivated individual, and team player with excellent interpersonal skills.
• Strong analytical, problem solving, and managerial skills.
• Able to work under pressure, aggressive timeframe, and consulting lifestyle.
• Very good Thai and English communication skills.
• Preferably Lean Operations experience, Six Sigma educated, and/or TPS practiced.
• Equipped with MS office, and capable of analysis applications is advantageous.
• Preferably experience in VBA.
• Ability to travel to upcountry or abroad is required.
• If you are looking for a challenging job with dynamic fast-paced environment, we invite you joining our hands and building a better working world!.

Experience:

No experience required

Skills:

Google Cloud Platform, Amazon AWS, Microsoft Azure, English

Job type:

Full-time

• Manage, monitor, and maintain critical infrastructure components such as servers, storage systems, and networks.
• Use infrastructure monitoring tools to proactively detect issues and ensure continuous service availability.
• Respond to and resolve infrastructure-related incidents in a timely manner, minimizing downtime.
• Conduct root cause analysis of recurring issues and implement solutions to prevent future incidents.
• Participate in on-call rotations and work flexible hours to ensure 24/7 support.
• Perform capacity planning to ensure infrastructure scalability and support business growth.
• Optimize system and network performance by identifying potential bottlenecks and making necessary adjustments.
• Implement and manage regular backups of key systems and data.
• Support disaster recovery processes and ensure infrastructure resilience to maintain business continuity.
• Apply security best practices to protect infrastructure from internal and external threats.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Develop automation tools to streamline operational processes, improve efficiency, and reduce manual effort.
• Continuously seek opportunities to enhance and optimize infrastructure operations through automation.
• Maintain accurate documentation of infrastructure configurations, procedures, and incident resolutions.
• Provide regular performance and incident reports to management and relevant stakeholders.
• Collaborate with cross-functional teams on infrastructure-related projects and new initiatives.
• Bachelor s degree in information technology, Computer Science, or related field. Fresh graduates are encouraged to apply.
• Prior internship or project experience in IT infrastructure management is a plus.
• GCP Professional level certification, AWS Certified Solutions Architect, or Azure Administrator certification is preferred, or proven experience with the ability to obtain certification later.
• Strong learning ability and willingness to take the exams post-hiring are welcome.
• Knowledge of networking, server administration, and cloud platforms (Google Cloud, AWS, Azure).
• Familiarity with virtualization tools (e.g., VMware, Hyper-V) and automation tools (e.g., Ansible, Terraform).
• Understanding of monitoring and logging systems (e.g., Nagios, Zabbix).
• Strong problem-solving skills with the ability to work under pressure.
• Team player with excellent communication skills.
• Flexibility in working shifts, on-call, and remote office locations (Operation Center or Data Center sites).
• Training and development opportunities will be provided, including support for certification exams.
• Good command in English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Experience:

No experience required

Skills:

Linux, CompTIA Security+, Network Administration, English

Job type:

Full-time

• Oversee power, cooling, and cabling; install, configure, and maintain servers, storage, and network hardware.
• Ensure 24/7 system availability through proactive monitoring, performing routine health checks on servers, storage systems, and networks.
• Diagnose and resolve server, network, and application performance issues; escalate critical incidents and ensure swift resolution.
• Implement security protocols (firewalls, access controls) and ensure compliance with industry standards and internal policies.
• Manage data backup processes and conduct disaster recovery tests to ensure business continuity.
• Execute hardware and software upgrades for servers, networks, and storage systems, and maintain thorough documentation of configurations and processes.
• Bachelor s degree in IT, Computer Science, or related field.
• Experience in data center operations, Linux, and Microsoft system administration.
• Familiarity with ServiceNow and network administration.
• Certifications like CCNA, CompTIA Network+, or relevant Microsoft certifications (e.g., MCSA) are preferred.
• Flexible to relocation.
• Good command in English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.