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Skills:

Management, Branding, Legal

Job type:

Full-time

• Develop and implement comprehensive, data-driven communication strategies that effectively inform, educate, and engage sellers.
• Design content strategies to highlight platform updates, policies, campaigns, product enhancements, and best practices.
• Continuously measure and refine communication effectiveness to maximize engagement and awareness.
• Crisis Management & Policy Implementation:Serve as the primary point of contact for seller communication during crises, ensuring prompt and agile updates.
• Implement regional policies into communication, ensuring clear understanding and adoption by sellers.
• Venture Performance & Benchmarking:Monitor and drive performance metrics to ensure local communication effectiveness aligns with or exceeds regional benchmarks.
• Actively contribute to knowledge sharing within the regional communication leads, fostering best practice adoption.
• Cross-Functional Collaboration:Partner with key departments including campaigns, product, marketing, platform governance, legal, and branding to align communication initiatives with organizational priorities.
• Lead the creation of compelling, on-brand content for diverse channels such as pop ups, IM chat, email, newsletters, and LazMagazine.
• Seller Insights & Advocacy:Act as the voice of sellers within the organization by gathering feedback to identify pain points and opportunities for improvement.
• Collaborate with internal teams to address seller concerns proactively, enhancing the overall seller awareness.
• Dynamic Adaptability:Navigate and adapt to rapidly changing market dynamics, team structures, and project requirements with agility.

Skills:

Management, Negotiation, Problem Solving, Multitasking

Job type:

Full-time

• Manage and develop a portfolio of key accounts within the mass segment, focusing on FCMG.
• Establish and maintain strong relationships with decision-makers at various levels within the client organizations to drive sales growth and ensure customer satisfaction.
• Create and implement strategic account plans to penetrate new markets, increase market share, and achieve sales targets.
• Collaborate with cross-functional teams, including product development, supply chain, and marketing to align on product launches, promotions, and customer-specific initiatives.
• Conduct regular business reviews with clients to analyze sales performance, identify opportunities, and address potential issues.
• Negotiate contracts and agreements, ensuring competitive pricing, terms, and conditions that align with company objectives.
• Monitor industry trends, competitors, and market conditions to inform sales strategies and adapt to changing customer needs.
• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 1-2 years+ of experience in key account management, preferably in the FCMG sector.
• Strong understanding of the mass segment and FCMG market dynamics, with the ability to identify and capitalize on new business opportunities.
• Excellent interpersonal and communication skills, capable of building and maintaining strong relationships with clients and internal stakeholders.
• Effective negotiation and problem-solving skills, with the ability to influence and drive decisions at all levels.
• Self-motivated with a results-driven mindset, able to work independently and manage multiple tasks in a fast-paced environment.