Filter Jobs

Skills:

English

Job type:

Full-time

• Igniting a passion for learning that accelerates academic performance and success regardless of age.
• Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
• Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child s education.
• And we need your help to take our expansion global! Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.
• Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance. This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience.
• This role is specifically to support the students and families who are located in the USA, Canada and South America.
• Student and Parent Support:Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.
• Ensure students and parents feel supported and receive timely responses to their queries.
• Provide personalized solutions considering the student's goals, academic performance, and potential barriers.
• Communication and Relationship Building:Regularly check in with students and parents throughout the year, serving as their primary point of contact.
• Maintain effective communication channels, including WhatsApp, Email, and be able to manage calls on zoom..
• Administrative Tasks:Carry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.
• Utilize and maintain our administrative and educational online systems.
• Onboarding and Orientation:Run and improve the parent/student onboarding process.
• Organize orientation sessions for new students and check-in calls with students and parents.
• Localise these processes for the North and South American markets taking into account feedback from families and the admissions team.
• Collaboration and Problem Solving:Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.
• Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.
• Enthusiasm for supporting students, parents and their academic journey at CGA.
• Ability to work independently, prioritize effectively, and strategically solve problems.
• Significant learning adaptability and strong grasp of technology and systems.
• Building rapport and trust with stakeholders (admissions team, academic team, other CGA teams) and students and their families.
• Fluent written and verbal communication in English, any other languages would be a bonus!.
• Collaborative spirit which is open to feedback.
• Strong time and stress management skills.
• Empathy, resilience, solution-focused thinking.
• Attention to detail and a high degree of flexibility.
• Full-time, 40 hours per week. The candidate should be available from 9 am to 6 pm in any of the following timezones GMT-8 to GMT -5 and be available once a week for a meeting outside of those hours to accommodate for our team meetings with people from different timezones..
• If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Experience:

3 years required

Skills:

Project Management, Mandarin, English

Job type:

Full-time

• Lead and manage a team of 3-5 coordinators, ensuring smooth operations during peak application periods.
• Allocate tasks effectively to handle 3,000-4,000 applications per period..
• Monitor team performance, provide guidance, and organize training to maintain.
• efficiency and accuracy..
• Supervise the review, verification, and submission of applicants documents to Thai government authorities and universities..
• Ensure documents are accurate, compliant with requirements, and properly translated (using Chinese language skills or tools)..
• Stakeholder Communication and Liaison:Act as the main contact between Chinese partners, Thai universities, and government offices.
• Provide regular updates to agents and applicants on application statuses, interview requirements, and next steps.
• Collaborate with Thai universities and government units to resolve issues and ensure smooth processes.
• Coordinate submission of documents to the Ministry of Higher Education for approval and credit transfer evaluations..
• Work with universities to prepare onboarding processes, including orientation and registration..
• Represent the center at open house events and promotional meetings with agents and prospective students..
• Present the application process and promote services to strengthen relationships and awareness in China..
• Program Creation and ImplementationSet up the whole program, such as Event, Tour, and Project, and be able to schedule and make it happen.
• Evaluate the finished program and enhance the project for improvement.
• Education: Bachelor s degree in Education, Business Administration, International Relations,or a related field.
• Experience:Minimum 3-5 years in project coordination, team management, or high-volume process management.
• Experience handling applications and working with government or academic institutions is highly preferred.
• Tourism or Event Company Experiences would be advantage.
• Language Skills: Proficiency in Chinese (reading and speaking) is required. Ability to use translation tools is acceptable.
• Skills:Strong leadership and organizational abilities to manage teams and deadlines..
• Excellent communication and interpersonal skills for engaging diverse stakeholders..
• Familiarity with Thai and Chinese educational systems is an advantage..
• Proficiency in MS Office Suite and project management tools..
• Preferred Requirements:Experience working with Thai government units and international educational institutions..
• A personal vehicle.
• Knowledge of credit transfer systems and international student processes..
• For Chinese: HSK 5 is required.
• Tourism or Event Company Experiences would be an advantage..
• Education Industry Experience would be an advantage..
• Office Hours.
• Mon - Fri: 9.00 - 18.00.
• 1 Day Work from Home.

Skills:

Japanese, Arabic

Job type:

Full-time

• Working 5 days/week.
• Able to work in shift time (divided into 3 shifts).
• Bachelor's degree in Liberal Arts, Humanities in Major Japanese / Chinese / Arabic Language
• Good communication skills in both English (minimum TOEIC score of 550) and other languages
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years
• Good interpersonal skill and service mind (Consider from the good personality first)
• Have the skills in communication, coordination, as well as good problem solving
• Able to work in shift time.