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Skills:

Problem Solving, English

Job type:

Full-time

• The Job requires a technical background, preferably chemical acquired either through formal education and/or.
• experiences.Demonstrate strong technical analysis, interpretation skill, problem solving skill and knowledge of marketing.
• Drive and ability to deliver the result without supervision.
• Excellent communication and presentation skill, fluency in English.
• Ability to travel within country and aboard.
• OTHER REQUIREMENTS.

Skills:

Project Management, Research, English

Job type:

Full-time

• Operate Group PMO & Transformation Office by monitoring progress and benefits realization of projects, focusing on Transformation projects that drive transformative changes of ThaiBev Group.
• Support project tracking, financial planning, information, coordination and logistics management of Transformation Program.
• Support adoption & execution of ThaiBev Group s Project Management and Post-Implementation Review (PIR) framework, standard, system and tools with a focus on Transforma ...
• Provide expertise & support on project management framework, standard & governance to Transformation project teams, managing inquiries & requests, and fostering the adoption of standards.
• Produce reports & analyses through researches, interviews and fact-finding to drive high-impact projects and provide updates to top management on strategic progress.
• Support on coordinating with PMOs, Project Management Coordinators (PM Cos), and Transformation project teams to ensure alignment between strategic direction and project implementation.
• Conduct change management & communication of Transformation Program to a wider audience to promote about the program.
• Bachelor s degree or higher in Business Administration, Economics, or a relevant field.
• Minimum 3 years of professional experience in project management or a relevant field. Previous experience in change management is advantageous.
• Comfortable with ambiguity, able to work under pressure, and prioritize workload to meet objectives and deadlines.
• Excellent communication skills, both verbal and written, to convey complex matters effectively and appeal to a wide audience.
• Strong interpersonal skills and emotional intelligence, capable of working in a large cross-functional/country environment with individuals at all levels.
• Hard working, highly committed, driven and perseverant.
• Fluency in English and Thai.
• Proficiency in spreadsheet and presentation creation tools, as well as Internet research tools.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND.

Skills:

Procurement, Compliance, English

Job type:

Full-time

• Resolve IT incidents within the required time frame.
• Wi-Fi: Ubiquiti Unifi UDM and APs (99%).
• LAN: Zyxel switches.
• Provide first-line support for user account issues in Google Workspace and Microsoft Entra ID.
• Coordinate with external vendors (e.g., VOIP, network providers) to resolve issues.
• Collaborate with Level 2 external vendors to resolve complex IT issues efficiently.
• Assist in filling out client vendor security assessment forms accurately and on time.
• Software Support and Account Administration.
• Administer Google Workspace and Microsoft Entra accounts.
• Support the setup of accounts for new users, including the Intune onboarding process.
• Manage the onboarding and offboarding of employees across systems.
• Assist in tracking internal SaaS usage.
• Maintain and manage the SaaS register, tracking usage and ensuring cost optimization.
• Technical Assets and Procurement.
• Handle the procurement of IT equipment, such as PCs, laptops, and peripherals, ensuring timely delivery and cost optimization.
• Develop and manage an IT asset lifecycle strategy, including procurement, maintenance, and retirement.
• Provide asset management support, including managing access keys, laptops, monitors, TVs, casting devices, webcams, and other IT-related office supplies.
• Manage inventory of IT equipment, consumables, and other supplies; support asset tracking and maintain asset reports.
• Arrange equipment repairs and maintenance, track warranty information, and oversee asset disposal.
• Endpoint Security and IT Compliance.
• Manage endpoint security by monitoring and maintaining the Microsoft Intune Admin Panel to ensure devices comply with company security policies.
• Regularly audit IT systems to ensure compliance with IT security and data privacy policies.
• Assist in developing and executing IT security incident response plans.
• Conduct access control audits across systems (e.g., Google Workspace, Microsoft Entra ID).
• Monitor and report on device backup and recovery processes.
• IT Projects and Process Improvement.
• Document and improve IT support processes by creating Standard Operating Procedures (SOPs).
• Identify opportunities for automating repetitive IT tasks through tools like Power Automate or scripting.
• Support or lead small IT projects, such as deploying new tools, upgrading infrastructure, or enhancing network security.
• Assist in preparing IT budgets by tracking expenses, identifying cost-saving opportunities, and forecasting IT needs.
• Security Equipment.
• Add or remove employees from fingerprint scanning and door entry systems.
• Ensure the functionality of security cameras (Unifi Protect G4 Bullet).
• Audits and Compliance.
• Participate in IT audits, ensuring compliance with company policies and security standards.
• Participate and implement in ISO certification and maintenance.
• Other Tasks.
• Identify areas for improvement and cost reduction while maintaining service and delivery standards.
• Prepare and update Process and Policy Documentation\.
• Provide training to internal users.
• Support internal events, activities, and meetups by ensuring technical equipment functions correctly.
• Assist with administrative paperwork related to IT and admin processes.
• Perform on-site support outside regular office hours (e.g., weekends) for troubleshooting or equipment setup to minimize downtime.
• Participate in special projects as assigned by the VP of Operations.
• Assist the Office Manager and Admin team with tasks such as moving furniture, fixing small items, cabling (electrical, etc.), and other minor tasks as assigned.
• The Qualifications.
• Bachelor s degree/Diploma in an IT-related field or relevant experience in lieu..
• Apple and Windows operating systems
• Basic networking (preferably Ubiquiti Unifi UDM and APs)
• Cloud services (e.g., Google Workspace, Microsoft Entra).
• Familiarity with Microsoft Intune and Apple Business Manager.
• Familiarity with Slack.
• Knowledge and experience in hardware and software troubleshooting.
• Strong problem-solving and communication skills.
• Previous experience in a technical support role.
• Service-oriented mindset.
• Detail-oriented and able to work independently, raising issues when necessary.
• Ability to prioritize tasks and work effectively under pressure.
• Willingness to learn, adapt, and work flexible hours.
• Familiarity with ticketing systems is a plus.
• English language proficiency is preferred.
• The Benefits.
• 10(15) days annual paid vacation.
• Health insurance.
• Life insurance.
• Provident Fund.
• Free Lunch every Wednesday.
• Learning Support.
• Grade A Office in the heart of Bangkok, directly connect with MRT Queen Sirikit Station.
• International work environment with over 20 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

Skills:

Negotiation

Job type:

Full-time

• Bachelor degree or higher in Computer Science or related filed.
• There are 2-3 years, Experience in AWS Cloud.
• Able to do Cloud design, evaluation, POC, implementation.
• Self-Motivation and Hard Working.
• Able to work some time on night and weekend by job duties.
• Able to troubleshooting related to Cloud Services problem.
• Willing to self-study for Cloud knowledge and learn new knowledge from team.
• Good communication,interpersonal, problem-solving, presentation, and negotiation skill.

Skills:

English

Job type:

Full-time

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 4-5 years of working experience in IT support or a related role.
• Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting.
• Understanding of IT security practices (e.g., password policies, phishing detection.
• Good command of English communication.
• Service-mind, proactive and willing to go extra mile..

Skills:

SQL, Able to work as a shift, Analytical Thinking, Good Communication Skills

Job type:

Full-time

• ศึกษาและทำความเข้าใจ Application / Software ที่ใช้ในองค์กร เพื่อให้สามารถ support user ได้อย่างถูกต้อง.
• ตรวจสอบและแก้ไขปัญหาต่างๆ ที่เกิดขึ้นกับ Application ให้เป็นไปตาม SLA ที่กำหนด.
• ทำงานร่วมกับทีมพัฒนาระบบ เพื่อแก้ไขปัญหาที่เกิดขึ้นกับ Application.
• จัดทำเอกสารรวบรวมการแก้ไขปัญหาเพื่อเป็น Knowledge Base.
• ให้การสนับสนุนและให้คำปรึกษาเกี่ยวกับการใช้งาน Application.
• จบการศึกษาระดับปริญญาตรี สาขาวิชาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ หรือสาขาวิชาที่เกี่ยวข้อง.
• มีทักษะในการคิดเชิงวิเคราะห์อย่างเป็นระบบและทำงานแบบมุ่งผลสำเร็จ.
• มีทัศนคติ can-do ในการทำงาน.
• สามารถทำงานภายใต้สภาวะกดดันและเวลาอันจำกัดได้ดี.
• มีความสามารถในการสื่อสาร มนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับผู้อื่นได้ดี.
• มีความรู้เกี่ยวกับฐานข้อมูล และภาษา SQL.
• สามารถใช้คำสั่งจาก MS SQL ได้.
• สามารถปฏิบัติงานเป็นกะได้.
• มีประสบการณ์ในงาน Application support (จะพิจารณาเป็นพิเศษ).

Job type:

Full-time

• The Business Process Design Specialist/Manager is responsible for analyzing, designing, and improving business processes to enhance organizational efficiency, reduce costs, and improve customer satisfaction. The role involves working closely with various departments to map workflows, identify inefficiencies, and implement optimized processes aligned with the organization s strategic goals..
• Collaborate with stakeholders to gather detailed insights into current business processes.
• Develop process flow diagrams, documentation, and workflow models using industry-standard tools.
• Identify gaps, bottlenecks, and inefficiencies in existing processes.
• Propose and implement process improvements that align with business objectives.
• Drive process re-engineering initiatives to support digital transformation and operational excellence.
• Ensure alignment between business processes and technology systems.
• Work with cross-functional teams to ensure process designs meet business needs.
• Act as a liaison between business units and IT teams to ensure effective implementation of process changes.
• Define and track key performance indicators (KPIs) to measure the success of process improvements.
• Provide regular updates and reports to leadership on process optimization initiatives.
• Ensure all business processes adhere to company policies and regulatory requirements.
• Develop and maintain process documentation for training and compliance purposes.
• Provide training and guidance to employees on new and updated processes.
• Support teams in adapting to process changes..
• Bachelor s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• Minimum 5 years of experience in business process design, process improvement, or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Proficiency in process modeling and documentation tools.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Familiarity with ERP systems and workflow automation tools.
• Understanding of digital transformation trends and technologies.
• Lean Six Sigma Green Belt or Black Belt.
• BPM (Business Process Management) certification is a plus.
• Project Management Professional (PMP) certification is a plus.
• Detail-oriented with a focus on efficiency and accuracy.
• Self-motivated and capable of managing multiple projects simultaneously.
• Adaptable to changing business needs and environments..
• Contact Information:-.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND.

Experience:

8 years required

Skills:

Automation, Finance, Compliance

Job type:

Full-time

• Work closely with stakeholders from different verticals in Finance.
• Consult stakeholders to propose the best suited automation solution.
• Build/manage/optimize E2E automations while ensuring security and compliance aspects.
• Become familiar with finance ecosystem at Agoda.
• Work with Gen AI technology to deliver efficiency saving automation projects.
• Undergraduate/Post graduate degree.
• 8+ years of experience with RPA tools and process mining tools & OCR. Ideally 10+ yrs but not mandatory. Mandatory: Power Automate + Celonis+ Rossum Good to have: Blue Prism, Alteryx, Blue prism process Intelligence (BPPI), Interact.
• End-to-end delivery of at least 5 processes using Power Automate Desktop.
• Experience in full stack development with framework experience on- Django, React JS, Node JS and Bootstrap.
• Experience in advanced programming and Gen AI implementation using JavaScript, Python with expertise in vector embedding databases.
• Strong understanding of ITGC controls and payment wallet systems. Oversee the development and deployment of RPA solutions for digital wallets.
• High sense of ownership and growth mindset, ability to be self-directed.
• Establish robust RPA governance and strong control over bots ensuring high Bot utilization factor.
• Excellent communication skills and ability to influence peers and build strong relationships within Finance and cross-functionally.
• Advanced Excel skills.
• Accounting/Financial knowledge and commercial acumen.
• Experience in full stack development - UI/UX / API dev /backend/Postgres DB.
• Solid technical/functional knowledge in procure to pay (P2P), Order to cash (O2C) & Record to Report (R2R) cycle.
• Familiarity with scrum/agile methodology.
• Other helpful skills - Hadoop, Celonis Certification, Power Automate Desktop Certification.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

2 years required

Skills:

Enthusiastic, SQL, Excel, English

Job type:

Full-time

• Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda's systems including Active directory and user's mailboxes.
• Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company.
• Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA.
• User management. Handling user account creation and deletion, password change.
• Responsible for providing/removing access to shared folders.
• Managing Distribution Lists on Active Directory and Share Point.
• Responsible for resolving day-to-day issues as assigned to the GSD Operations team.
• Responsible for completing multiple projects on time and that they meet the given KPIs.
• Ability to make quick decisions, implement standards and best practices to improve the support processes.
• Fluent in Thai and English.
• Enthusiastic team player.
• Bachelor's degree in information technology, Computer Science or related field.
• Minimum 2 years' experience in IT Helpdesk, Operations support.
• Solid knowledge of SQL Database Server, Query Command are preferable.
• Good knowledge of Okta admin would be advantage.
• Good knowledge of Active directory management tools, Exchange and Share Point.
• Good knowledge of Azure AD, Exchange online or Microsoft Office 365.
• Customer Service minded, all the way.
• Great communication and interpersonal skills; a good sense of humor is always a plus.
• Organization and time management skills, analytical skills, attention to detail and accuracy.
• Must demonstrate ownership and be both proactive and reactive.
• Computer proficiency in MS Office especially MS Excel is a plus.
• Hybrid Working Model.
• WFH Set Up Allowance.
• 30 Days of Remote Working from anywhere globally every year.
• Employee discount for accommodation globally.
• Global team of 90+ nationalities.
• 40+ offices and 25+ countries.
• Annual CSR / Volunteer Time off.
• Benevity Subscription for employee donations.
• Volunteering opportunities globally.
• Free Headspace subscription.
• Free Odilo & Udemy subscriptions.
• Access to Employee Assistance Program (third party for personal and workplace support).
• Enhanced Parental Leave.
• Life, TPD & Accident Insurance.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Automation, Quality Assurance, Assurance

Job type:

Full-time

• Process Analysis: Conduct thorough analysis of existing business processes to identify opportunities for automation.
• Solution Design: Design and develop automation solutions using low/ no-code automation tools, ensuring alignment with business objectives and technical requirements.
• Implementation: Implement automation solutions, including configuration, testing, and deployment.
• Testing and Quality Assurance: Develop and execute test cases to ensure the quality and reliability of solutions.
• Maintenance and Optimization: Monitor and maintain automation solutions, making necessary adjustments and optimizations to ensure ongoing performance.
• Collaboration: Collaborate with cross-functional teams to understand needs and provide effective solutions.
• Knowledge Sharing and Documentation: Share knowledge and best practices related to automation technologies and methodologies to empower others to do the same for their work within a governance framework.
• What You'll Need to Succeed.
• Expertise in Microsoft 365 tools, Power Apps, Power BI, and SharePoint, outlook, teams, slack, Workday, JIRA, ATS (applicant tracking systems).
• At least 5-7 years' experience building solutions with RPA tools Must Have: Power Platforms (e.g., Power Automate flow/desktop, Power Apps, Power BI) Good to have: Blue prism, Celonis.
• Experience customizing SharePoint lists and disparate systems with PowerApps.
• Experience developing PowerApps model.
• Proficient in creating PowerShell scripts, and coding languages such as Python, Vb.net, JavaScript.
• Setting up automation environment with strict adherence to Sox compliance measures.
• Excellent problem-solving and analytical skills to analyze business processes and identify automation opportunities.
• Preferred Qualifications/ Skills.
• Experience building automation scripts (e.g., Python, JavaScript).
• Microsoft Certified: Power Platform Functional Consultant Associate.
• Microsoft Certified: Power Platform Developer Associate.
• LLM / NLP knowledge preferably implemented in a people tech use case.
• Proven expertise in working with API, DB (Oracle, SQL server), PDF, AI Builder and Image recognition in Power Automate Desktop.
• knowledge of Azure Cloud.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Experience:

5 years required

Skills:

Compliance, Risk Management, ISO 27001

Job type:

Full-time

• Develop and implement IT governance frameworks, policies, and procedures that align with industry best practices, regulatory requirements, the company and technology team objectives.
• Design and implement controls and mitigation strategies to address identified risks and ensure compliance with relevant regulations and industry standards.
• Collaborate with key stakeholders to identify and document IT governance goals, objectives, and key performance indicators (KPIs) that align with the company and techno ...
• Collaborate with IT and business stakeholders to balance business agility and IT risk.
• Coordinate and participate in audits and assessments to evaluate the effectiveness of IT governance controls and ensure compliance with internal policies and external regulations.
• Monitor and report on the effectiveness of IT governance controls, identify areas for improvement, and recommend appropriate remediation actions.
• Regularly review existing policies and procedures to identify gaps and areas of improvement.
• Maintain a thorough understanding of emerging trends, technologies, and regulatory changes that could impact the company s IT operations and governance.
• Bachelor s degree in Computer Science/Engineering, Information Systems, or IT related field.
• At least 5 years of work experience and 2 years in IT governance, risk management, or IT audit.
• Strong knowledge of IT governance standards and frameworks such as COBIT, ITIL, ISO 27001, etc.
• Solid understanding of cyber security principles and data privacy regulations.
• Exceptional communication skills with the ability to present complex IT concepts to non-technical stakeholders.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Proven project management and leadership skills.
• Familiarity with cloud technologies and their governance requirements.
• Experience in a startup or tech-oriented environment.
• If you are passionate about IT governance and want to make a significant impact in a dynamic startup environment, we would love to hear from you!.

Experience:

5 years required

Skills:

Compliance, Research, Automation

Job type:

Full-time

• Maintain an accurate inventory of all software licenses for both servers and client devices.
• Regularly audit and reconcile license usage against inventory to ensure compliance.
• Analyze current license management processes and identify areas for improvement.
• Develop and implement standardized procedures for license acquisition, renewal, and decommissioning.
• Research, recommend, and implement automation tools to enhance license tracking and reporting.
• Create dashboards and reports for stakeholders to monitor license usage and compliance.
• Work closely with IT, procurement, and compliance teams to ensure alignment on licensing policies and practices.
• Train staff on best practices for license management and usage.
• Ensure compliance with vendor licensing agreements and internal policies.
• Prepare regular reports on license usage and compliance status for senior management.
• Liaise with software vendors for licensing inquiries, renewals, and audits.
• Negotiate terms and conditions with vendors to optimize licensing costs.
• Qualifications Bachelor s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications in IT asset management or software licensing (e.g., ITIL, SAM, or similar) are a plus.
• Minimum of 5 years of experience in IT asset management or software licensing, preferably in a large organization or financial institution.
• Demonstrated experience with license management tools and software inventory solutions.
• Strong understanding of software licensing models and compliance requirements.
• Proven track record in process improvement and automation in IT operations.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Purchasing, Research, Work Well Under Pressure

Job type:

Full-time

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.

Experience:

5 years required

Skills:

Software Development, Good Communication Skills, Teamwork, English

Job type:

Full-time

• Support and maintain local applications, including regulatory and operational reporting systems, and other local applications such as WHT and Daily/Monthly statements.
• Support regional business applications and coordinate with regional teams.
• Install and maintain regulatory applications.
• Install and support regulatory applications for users in both production and IWT environments.
• Support IT systems for external BCP/DR tests.
• Document business requirements, operation procedures, etc., related to the above responsibilities.
• Collaborate with team members to provide support when required.
• ABOUT YOU.
• 5 years of experience in banking application support or a related field.
• Knowledge and experience in banking applications such as core banking, cash management and payment systems, reporting systems, etc.
• Knowledge in software development frameworks.
• Experience with "Bank of Thailand" systems (BAHTNET, EFS, ICAS, etc.) is preferred but not mandatory.
• Understanding of information security and good governance practices.
• Good communication skills (written and spoken) in English.
• Strong teamwork and communication abilities.
• Ability to prioritize tasks effectively.
• Customer-oriented approach.
• Equal Opportunity.
• Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Experience:

3 years required

Skills:

Compliance, English

Job type:

Full-time

• Provide onsite IT support across multiple office locations, ensuring timely resolution of technical issues.
• Collaborate with the IT team to manage and maintain IT infrastructure, including hardware, software, and network systems.
• Troubleshoot and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
• Install, configure, and update software applications and operating systems.
• Conduct regular maintenance and updates on IT equipment to ensure optimal performance.
• Assist in the setup and support of video conferencing systems and other communication tools.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Document and track all support requests and resolutions using the IT service management system.
• Provide training and support to end-users on IT systems and applications.
• Ensure compliance with IT policies and procedures, including data security and backup protocols.
• Participate in IT projects and initiatives, providing onsite support and expertise as needed.
• Monitor and report on IT system performance, identifying areas for improvement and optimization.
• Have more than 3 years of experience in IT support, preferably in a multisite environment.
• Strong knowledge of IT infrastructure, including hardware, software, and network systems.
• Proficient in troubleshooting and resolving technical issues related to desktops, laptops, printers, and mobile devices.
• Experience with installing, configuring, and updating software applications and operating systems.
• Familiar with IT service management tools and practices.
• Excellent communication and interpersonal skills, with the ability to work effectively with end-users and IT team members.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Proficient in English.
• Ability to travel to different office locations as required.
• Certification in IT support or related fields (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

Experience:

7 years required

Skills:

Java, Oracle, SQL, English

Job type:

Full-time

• Gather requirement and perform impact analysis on the existing system functionalities with respect to the new proposed changes.
• Create Functional Specification (FS) documents and prepare data mapping specifications.
• Provide adequate support to the development team in analysis and design.
• Support Development team in SIT investigations.
• Support in UAT testing - responsible to investigate the issues raised in UAT, and to co-ordinate with users during the UAT phase for all techno-functional queries.
• Assist Project Manager in the delivery of the project and on the coordination with various stakeholders.
• Step in as a Technical Delivery Manager to manage the end-to-end delivery of the project, when demanded.
• Meticulously help the team in delivering the project within the committed timelines.
• Maintain the risks and issues tracker and see them to closure.
• Closely liaise with the business partners and vendors for any changes that is being raised in the regulatory risk domain for reporting purposes.
• Bachelor or Master Degree in Computer Science, Software Engineering, Computer Engineering ICT, IT or any related technical field.
• At least 7 years of experience in the role of System Analyst, IT Specialist, Programmer Analyst.
• Background in Java programming, Software Design.
• Knowledge in Oracle SQL, PLSQL and Unix.
• Ability to review code and coach junior developers in team.
• Good knowledge in financial market products.
• Ability to learn and adapt quickly to a changing environment.
• Able to work independently with minimum guidance.
• Have good communication skills (to work with various Teams including users).
• Able to organize and prioritize assignments in a fast-paced and deadline-oriented environment.
• Self-managed, team & result-oriented working style, friendly and compromise with Can-Do Attitude.
• Effective planning skill with managing people including stakeholders with senior management level.
• Fluent in English (Business Presentation proficiency).
• Familiar working with foreigner/expat, especially APAC Zone would be advantaged.
• Banking / Financial services background would be advantaged.

Skills:

Contracts, Internal Audit, Sales, English

Job type:

Full-time

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.

Skills:

Tableau, Salesforce, Negotiation

Job type:

Full-time

• Performance management of the team and individual and regional targets across key business objectives.
• Assist and coach SPA Specialists in dedicated team and support development of frontline teams to develop their individual & strategic market action plans for the year. Support team/colleagues market visits and overall high-level negotiations as required.
• Hold regular team meetings to review performance to plans / targets and provide sour ...
• Share Regional/ Global information, communications with the team to ensure clarity and transparency of purpose at all times.
• Provide opportunities for team members to learn and share with each other their wins, losses & market intelligence in order to learn from each other.
• Set and manage succession plans for key positions in the team both internally and externally.
• Hold regular individual 1-2-1 meetings with team members and provide regular, ongoing feedback, coaching and support to guide and assist with the achievement of their plans & targets.
• Optimise budget and deployment to maximise profitable returns from the region.
• Provide support with individual's personal development needs to assist them to grow their skills, abilities, and competencies.
• Accountability 2 Strategic Business Development 20% Partner closely with Regional Director and Head office SPA team to strategic plan and execute initiative to grow SPA performance.
• Developing a clear plan to drive and effectively implement new strategic partnership programs across all key destinations, demanded products and growth opportunities.
• Launch new HBX products in market and support teams to develop ecosystem value proposition specifically FFE and joint Roiback SPA partnerships.
• Champion the use of the available tools (Mitra, Maxi-rooms, Tableau, Salesforce (SRM), Accelerate) to assist in thinking and acting strategically to drive commercial outcomes.
• Ensure training and support is provided on all soft skills and available business intelligence tools to wider teams.
• Align the work of the team with the work of the local sales teams in line with company integration plans.
• Successfully lead the unification and integrations plans for HBX Group during the coming 12 months.
• Accountability 3 Account Management 15% Participate and attend industry events; key hotelier events & meetings that require Area leadership representation to raise the status of the HBX brand in the region.
• Manage key chain stake holder relationships with top 20% of hotels driving 85% of our business.
• Hold quarterly supplier market workshops promoting our business and driving supplier engagement across the destination.
• Develop deep internal stakeholder relationship to effectively leverage support of broader organization.
• Skills Proven ability to lead and mentor a team towards successful outcomes.
• 5 years or more in a senior sourcing role within APAC.
• Exceptional ability to lead and succeed in high level negotiations.
• Experienced leader with proven ability to deliver results in a fast-paced environment.
• Proven ability to build high performing, high achieving teams.
• Proven ability to build strong internal and external relationships with individuals and partners using an open and consultative approach.
• Highly developed communication (both verbal and written) and presentation skills.
• Ability to demonstrate & teach others a partnership approach to negotiation and sales.
• IT proficiency including good working knowledge of Microsoft Office (with particular focus on manipulating data via Excel pivot) and Internet technologies.
• Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology.
• Understanding of hotel revenue management and pricing.
• Knowledge in dynamic pricing and channel manager connectivity.
• Experience in working with 3rd party suppliers.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Experience:

4 years required

Skills:

Quality Assurance, Assurance, Industry trends

Job type:

Full-time

• Customer Obsession, matching customer needs with appropriate Microsoft resources and repeatable IP, e.g., by giving the customer confidence that we can help them achieve their desired business outcomes, including readying them for AI at scale, using Value Based Delivery.
• Understanding the critical levers that impact achievement of targets/ business objectives and planning ahead to overcome any associated constraints or risks.
• Continuously building their capabilities to meet MS/Customer priorities and personal ...
• Becoming your customers AI Ready transformation consultant by upskilling in workloads/scenarios that ready them to innovate with AI at scale. Use this knowledge at every opportunity to support customers in their AI journey.
• Understanding the focus areas for your role & team.
• Customer CentricityGathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer/partner skilling and addressing identified capability gaps (e.g., skills, capacities) by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and adoption of technical best practices (e.g., architecture, well-architectured principles, required technical skills and roles) and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer/partner capability skill gaps, taking action through peers as appropriate. May identify and recommend most qualified partners to meet customer project needs.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
• Business Impact Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
• Proactively uses knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations to identify and/or guide and support partners in developing growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution clarity, design, development, and deployment (including with and through partner technical stakeholders) and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
• Technical Leadership Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
• Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. May obtain management support for assembling and leading a local virtual team.
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps.
• Specialty Responsibilities Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.*.
• Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportuniites through proof of concept and technical pre-sales support.*.
• Required/Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Additional or Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
• OR equivalent experience.
• 4+ years experience working in a customer-facing role.
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• MCAPSRegionsASEAN Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills:

Assurance, Automation, System Administration

Job type:

Full-time

• Facilitate continuous availability of services to clients, ensuring they adhere to Service Level Agreement (SLA) performance standards.
• Perform trend analysis for proactive failure detection and 2nd level restoration and repair.
• Work with customers to ensure correct implementation of agreed change requests without negatively affecting service availability.
• Respond to service or resource requirements requiring broad network knowledge, or specific product/service knowledge from an end-to-end perspective.
• Conduct Assurance Support Activities such as Change Introduction impact analysis, Business Requirement Impact Analysis, and Complex Change Execution.
• Execute Security Preventive Maintenance tasks, Access Database Audit, and participate in KPI reporting design and definition.
• The skills you bring: Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation?.
• 5G MS Operations Readiness.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Network Virtualization.
• Problem management.
• Telecom Domain.
• Incident management.
• MS TOP.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• System Administration.
• Data Security.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Domain Support Specialist.
• Primary Recruiter: Sitthinon Charoenkitwayo.