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Experience:

1 year required

Job type:

Full-time

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Skills:

Single License, English

Job type:

Full-time

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Experience:

No experience required

Job type:

Full-time

• รับสายเข้า โทรออกไปหาลูกค้า และให้บริการลูกค้าผ่านทางช่อง Chat เพื่อให้บริการที่เกี่ยวข้องกับการสมัคร การชำระเงิน หรือการแก้ไขปัญหาต่าง ๆ.
• ช่วยเหลือลูกค้าเกี่ยวกับการตั้งค่าบัญชีผู้ใช้ในระบบเว็บไซต์และแอพลิเคชั่น.
• ช่วยลูกค้าในการสมัครยื่นขอสินเชื่อและบัตรเครดิต โดยอธิบายขั้นตอนและเงื่อนไขต่าง ๆ.
• ให้ข้อมูลเกี่ยวกับการชำระเงินกู้ เช่น การตรวจสอบยอดค้างชำระ การชำระเงินผ่านช่องทางต่าง ๆ และคำแนะนำเกี่ยวกับกำหนดการชำระเงิน.
• ช่วยเหลือในการชำระค่าบัตรเครดิต ตรวจสอบข้อมูลยอดชำระ และให้คำแนะนำในการชำระเงินตามเงื่อนไขต่าง ๆ กับลูกค้า.
• รับฟังข้อร้องเรียนจากลูกค้าและหาทางแก้ไขปัญหาอย่างรวดเร็วและมีประสิทธิภาพ.
• ให้คำแนะนำในการแก้ไขปัญหาหรือข้อข้องใจที่เกิดขึ้นจากการใช้งาน.
• วุฒิม.ปลายขึ้นไป ไม่จำกัดสาขา ไม่จำกัดคณะ.
• สื่อสารภาษาไทยได้ในระดับดี.
• มีประสบการณ์เกี่ยวกับงาน Call Center / Customer Service อย่างน้อย 6 เดือนขึ้นไป.
• ทำงาน 5 วันต่อสัปดาห์ (หยุดเสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์).
• เข้างาน 9.00 - 18.00.
• สามารถเริ่มงานได้วันที่ 17 กุมภาพันธ์ 2568.
• หากเริ่มงานได้ในวันที่ระบุไว้จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Service-Minded, English, Thai

Job type:

Full-time

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

Experience:

No experience required

Skills:

Customer Relationship Management (CRM), Positive Thinker, English, Thai

Job type:

Full-time

• Answer incoming calls, emails, and chats and perform outbound calls related to products, and services.
• Identify customer requirements and ensure they are answered or routed through the appropriate support channel.
• Demonstrate a strong customer service orientation and takes responsibility to ensure that customers are satisfied.
• Provides high level of professionalism and competent customer service.
• Follows the process and procedures for changes in Brand if required.
• Thai nationality.
• Fluency in both Thai and English (CEFR B1 level) is required, including reading, writing, and speaking skills.
• Bachelor's Degree in any related field.
• Fresh graudates are welcome. **.
• Shift start times will be scheduled every hour between 9:00 AM and 12:00 PM.
• Work schedule 5 days of the week, weekly off 2 days/ week.
• Base Salary.
• KPI performance & Attendance incentives.
• Medical insurances.
• 12-day annual leaves.
• Social security.
• Bhiraj Tower at Bitec (BTS Bang Na).
• 66 Tower (BTS Udumsuk).

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), Negotiation, Service-Minded, English

Job type:

Full-time

• Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
• Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
• Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
• Liaise with other departments and Operations to address issues on service recovery.
• Highlight areas for improvement with suggested solutions to improve DHL s procedures, technology and service so as to positively enhance our customers experience with DHL.
• Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
• Bachelor s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
• Good problem solving and analytical thinking.
• Good command in written and spoken English.
• English typical skills.
• Good telephone skills.
• Good conflict resolution skills.
• Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
• Good negotiation and interpersonal skills.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Telesales, English

Job type:

Full-time

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

Experience:

No experience required

Skills:

Good Communication Skills, Problem Solving, Work Well Under Pressure, English, Thai

Job type:

Full-time

• Provide exceptional customer service in presenting brand & product, and resolving client objections and concerns.
• Establish and maintain long-term customer relationships, by providing excellent after-sales support and/or technical services to new customer base and institutional accounts.
• Assist in day-to-day showroom operations and maintain accurate records on relevant metrics as assigned.
• Bachelor in any relate field.
• Pleasant personality and excellent communication skills.
• Well-groomed, with a good sense of refinement.
• Highly self-motivated and able to work on rotation including weekends.
• Piano-playing and/or appreciation for music & arts.
• Flat hierarchy with emphasis on open communication.
• Dynamic and supportive environment with focus on self-development.
• Competitive remuneration in line with performance and skill-set.

Job type:

Full-time

• จัดทำเอกสารที่เกี่ยวข้อง-เอกสารเงินกู้ธนาคาร
• ประสานงานผู้รับเหมาในการตรวจแก้ไขงาน Defect
• นัดหมาย ติดตามลูกค้าในช่วงโอนโดยให้สอดคล้องกับแผนงานและระยะเวลาที่กำหนดไว้อัตรา: 3 ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: แขวงคลองตันเหนือ เขตวัฒนา จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: คลองเตย, วัฒนาคุณสมบัติผู้สมัครงาน: 1. เพศหญิง อายุ 24 ปีขึ้นไป, วุฒิการศึกษาปริญญาตรี ไม่จำกัดสาขา
• สามารถใช้คอมพิวเตอร์โปรแกรม MS.Office ได้ในระดับดี
• มีบุคลิกภาพดี และทักษะการสื่อสาร-มนุษย์สัมพันธ์ดี
• Major Development is a real estate development company focusing on luxury residential development. We are now looking for qualified and active candidates to join and strengthen our business in the following positions. สวัสดิการ:กองทุนสำรองเลี้ยงชีพ.
• ค่ารักษาพยาบาล.
• ประกันชีวิตและอุบัติเหตุ ค่ารักษาพยาบาลคนไข้ในและนอก.
• เงินสงเคราะห์กรณีเสียชีวิต.
• ตรวจสุขภาพประจำปี.
• วิธีการสมัครงาน:ส่ง Resume พร้อมรายละเอียดประวัติส่วนตัว และแนบรูปถ่าย สมัครผ่านทาง Email ตามที่ระบุไว้.
• ติดต่อ: Human Resources DepartmentMajor Development Public Company Limited
• 141 ซอยทองหล่อ 10 สุขุมวิท 55 แขวงคลองตันเหนือ เขตวัฒนา กรุงเทพมหานคร 10110

Skills:

Able to work as a shift, Service-Minded, Good Communication Skills, English

Job type:

Full-time

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.
• Hours of operation: working 5 days/week.
• 00 a.m.- 20.00 p.m.
• 00 a.m.- 22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Interested person may send your resume or via APPLY NOW.

Job type:

Full-time

• Reporting to the Head of Department, leading and inspiring a team of up to 400 staff with responsibilities including Safety, Quality, Customer Service, Costs and Continuous Improvement.
• The incumbent will be responsible for providing a high level of customer service to over 130 stores in a fast moving environment, controlling a budget of significant value, together with leading change initiatives to further improve performance in all key result areas.
• MAJOR ACCOUNTABILITIES.
• 1 To develop, manage and coach a team of section managers and supervisors, supporting them to inspire their teams to deliver above target results in the areas of Safety, Quality, Customer Service, Costs, People Engagement and Continuous Improvement
• 2 Lead a team of up to 400 staff, with accountability for the whole order fulfillment cycle from Goods Receipt/Inbound, Put-away, Picking, Packing to Dispatch
• 3 Coach and engage the team to ensure they perform to an acceptable standard, and operate in accordance with site quality, GDP, hygiene and housekeeping standards and health & safety requirements
• 4 Fully buy in and follow all the principles of the All Star Program, leading by example to ensure the team is fully engaged with the system, and the culture is ingrained into the organization
• 5 Lead Continuous Improvement activities, working closely with the various site functional teams, including the All Star team to continuously improve performance in all areas
• 6 Promote and ensure a consistent, fair and robust approach to the implementation of people policies and procedures
• 7 When the direct manager is on leave or away from the work place, effectively take over the responsibilities of the direct manager
• 8 Be obsessed with standards so the people and facility fit the Makro Brand
• 9 Ensure the continued professional development of your area of responsibility investigation team, to include the identification of suitable individuals in longer-term succession planning.
• Educational Qualifications.
• Bachelor s Degree in Supply Chain, Production, Manufacturing, Engineering, Warehouse and Logistics or a related discipline.
• Experience.
• Minimum 10 years of experience within a DC or warehouse, with 5 years at a management level, having a track record of driving sustainable improvements in all key result areas
• Leading a team greater than 100 staff within a fast moving, high volume and complex environment with a strong customer service and cost improvement bias.
• Capabilities and Competencies.
• Excellent leadership skills and a hands on inspirational management style, results-driven, communicative, highly numerate and financially astute
• A passion for continuous improvement and a high level of customer orientation and understanding
• Proven analytical, problem solving and project management skills
• Good Command of English and PC Literate
• Able to work flexible hours with an open minded and positive attitude
• Enjoy working as part of a committed, flexible team, and taking pride in everything you do.

Skills:

Social media, Enthusiastic, Fast Learner, English

Job type:

Full-time

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & ManagementAnalyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & ManagementCoordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Retail ExcellenceProduct & Stock Management.
• Inspect & manage department inventories.
• Provide plans & feedback to HQ regarding NPD/Current promotions/Traffic etc.
• Data Collection.
• o Corroborate proper customer and sales data collectionBrand Identity & Store Image.
• o Establish & maintain appropriate store image within brand identitySustainable Operations.
• o Embedded sustainability practices at counter operations
• Are youProficient in Thai Language, as well as fluent in English for both speaking & written.
• Enthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about luxury beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or hospitality is a plus. Exceptional recent graduates are welcome.
• The tribe at L'Oreal is diverse and you're encouraged to express yourself. You will also have the opportunity to shape your own career path and grow as a leader.

Skills:

Compliance, Payroll, Legal, English

Job type:

Full-time

• Partner with Regional HR Lead and managers to align organizational design with business strategy, leveraging data & insights for efficiency and collaborations.
• Implement initiatives to boost engagement, drive positive culture, manage change, and develop talent and performance.
• Design and deliver targeted people solutions for evolving retail industry needs, anticipating future talent and leadership requirements.
• Manage escalated under performance, mis conduct, and grievances, ensuring compliance.
• Support training, development, and career advancement aligned with organizational growth.
• Collaborate with Regional, Head Quarter's HR team to improve programs based on market insights and feedback.
• Generate reports for government authorities.
• Talent Acquisition:Supporting business growth by attracting and retaining top talent, implementing best-practice development and career paths to cultivate internal talent and inspiring leaders.
• Manage end-to-end recruitment for office/store-based role with stakeholders for management level by setting clear expectations and deadlines.
• Manage talent data and build talent pipelines. Develop and execute talent sourcing plans, including career fairs, recruitment events and etc.
• Collaborate with Regional HR Manger to build employer brand through internships. University recruiting and DE&I initiatives.
• Lead candidate experience, ensuring smooth sourcing, recruiting, onboarding, and offboarding processes.
• Embrace new recruiting technologies to develop sourcing strategies, build candidate pipelines, improve quality of hire, enable process excellence in recruiting, fostering a talent advisor mindset with customers and teams and decrease time-to-fill.
• Risk Management:Implement high level confidentiality protocols about all employee information.
• Address performance/conduct issues and grievances fairly.
• Uphold current, compliant policies/procedures for business protection.
• Ensure a safe work environment and implement safety protocols with retail operations.
• Ensure staff are educated and made aware of their obligations in the workplace pertaining to risk and occupational health and safety.
• HR Operations:Develop/implement efficient HR policies and procedures.
• Collaborate with Head office HR on payroll, workday management, and annual HR processes, ensuring local legal compliances.
• You HaveAt least 7 yrs of experience in both HR Business Partnering as well as Operations.
• Experience within retails, customer service, or hospitality industries.
• Experience in workforce optimization, talent management, and leadership development.
• Proven ability to influence stakeholders across all levels.
• Strong business acumen and commercial understanding.
• Proficient in MS Office: Excel, Word and Powerpoint.
• Good English communication both written and speaking.

Skills:

Social media, Enthusiastic, Fast Learner, English

Job type:

Full-time

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & Management.
• Analyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & Management.
• Coordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Are you .
• Enthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or in a department store industry preferred.
• Communicate & written fluently both in Thai and English is a MUST.
• Able to work on weekend.
• 90% working at department store.
• You can apply to up to three jobs within a rolling 30-day window.
• You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
• Please visit "Your Application Space" to see the jobs you have already applied to.
• Please don t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

Experience:

5 years required

Skills:

Product Development, Internal Audit, Finance, English

Job type:

Full-time

• Main Interfaces: Underwriting and Product Development, Claims Department, Operations and Business Integration, Line of Business Team (Direct Marketing, Travel, Brokerage).
• Partner, Broker, Agent, Direct Customer.
• Major Duties and ResponsibilitiesUnderwriting Management.
• Underwrite New Business case of A&H and approve cases within assigned authority according to the underwriting standard.
• Oversee and direct submissions to Head of Underwriting for review beyond delegated underwriting authority.
• Obtain approval by Regional Management or Global Underwriting when appropriate.
• Ensure all business is underwritten within established Internal Audit Guidelines.
• Establish, implement and communicate country underwriting policies and procedures, response timetables and quality standards.
• Proactively prepare for account renewal review & sponsor campaigns with marketing staffs. Work with sales staff to identify and produce new products and/or packages to meet current or potential market needs and to generate underwriting profits. Ensure approvals from appropriate regional and regulatory authorities are obtained timely. Initiate account and product reviews with sales staff.
• Loss Control (appropriate use of the available services).
• Quality Control.
• Underwriting Plan/Monitoring Control.
• Pricing Management (using the Burning Cost Model as appropriate).
• Catastrophe Management.
• Portfolio Planning, including Account Management.
• Portfolio Pricing.
• Portfolio Monitoring and Control.
• Train, mentor and guide Underwriters to be technically proficient in underwriting and product development. Initiate and lead in reviewing underwriting proficiency and customer focus efficiency of Underwriters and Underwriting team.
• Liaise with other functional groups to ensure appropriate and timely flow of technical information into and out of the Underwriting Unit: e.g., Finance and Claims.
• Support the implementation and maintenance of new and existing products.
• Rating and Form development and approval.
• Product library updates.
• Review Regulatory Rate Filing and approval management.
• U/W Coordination with marketing.
• Reporting Relationships
• Reports to: Head of A&H Underwriting
• SkillsComfortable and effective in verbal and written communications in English.
• High level of interpersonal and negotiation skills at multiple levels.
• Experience working within a profit center environment with a mid-size to large multinational company.
• Able to team lead and provide excellent leadership to the department to drive results.
• Ability to work in a fast-paced growth environment and multi-task, also under pressure.
• Advanced excel skill and actuarial knowledge / background is plus.
• ExperienceMinimum 5 years of experience in A&H underwriting.
• Minimum 7 years of experience in insurance industry.
• QualificationsBachelor s Degree in insurance or related fields (master s degree preferred).
• Male, Female age 30-40 years old.
• Solid proficiency of underwriting and insurance industry theories and practices.

Experience:

4 years required

Skills:

Accounts Receivable, Compliance, Microsoft Office

Job type:

Full-time

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• What You ll Need:Bachelor's Degree with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Identify same location partners with proximity.
• Offer services to similar partners [landlords, concierge, in mall Department Store Boutique Managers and Head of Clienteling.
• Net working within local luxury field.
• Work on partnership strategy and yearly calendar to animate & generate traffic driver with relevant customer audience.
• Detect client Data Preferences: Data Analytics:Implement and monitor the behaviour in store tracker (BA Portal).
• Know your top 30 clients.
• Work and liaise closely with CRM teams to leverage on key analytics to build action plan.
• Initiate VIP Experience:Follow up on relevant moments to be address to VIP customers.
• Initiate events Active customer conversion by leveraging on in-store eventing for Hallmarks/New launches.
• Evaluate & Monitor Activations:Monitor and coach store team and each BA's on their clienteling KPI's.
• Weekly chat coaching per BA.
• Provide strategy and all assets to the store team to always increase the level of service in the store.
• Evaluate perfornace of each BA and In Store event initiatives taken and leep improving the model to better scale.
• You HaveAt least 5 years of experiences in luxury retails, customer service, or hospitality industries.
• Proven experience in a client-facing role within the luxury field.
• Proven ability to influence stakeholders across all levels.
• Strong leadership skills with the ability to coach and motivate a team.
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders.
• Proficiency in CRM systems and ability to analyze data and draw actionable insights.
• Good English communication both written and speaking.

Experience:

8 years required

Skills:

Finance, SAP, Problem Solving, English

Job type:

Full-time

• Provide executive consultation to customers, with a focus on office of the CFO, and prospects to build solutions to achieve business goals and create value through a holistic model.
• Articulate strategic priorities and qualified addressable market opportunities.
• Leads the development and adoption of scalable governance models to achieve targeted revenue, margin, and market share goals.
• Leverages strategic partnerships with key decision-makers internally and in partner and customer organizations (e.g. CFO, HOD Finance).
• Represent SAP externally on value management vision and strategic subject matters. Viewed as an emerging thought leader in their core area of specialization.
• Partner with field sales teams to identify revenue opportunities, manage the development of account strategies and plans to maximize customer lifetime value.
• Lead and develop the creation of customer-centric / Office of the CFO focussed executive positioning/point of views to excite customer to collaborate with SAP.
• Collaborate with Virtual Account Team to deliver executive pitch reflecting value proposition for industry/function (e.g. Finance) and knowledge of SAP portfolio Customer Engagement to Deliver Revenue for LOB or Industry/Industries.
• Guide Sales and Virtual Account Team strategy to focus on Vision to Value creation during customer journey.
• Act as a trusted strategic advisor to nurture customer executive relationships (e.g. CFO, HOD Finance).
• Lead and orchestrate structured engagements and navigate a matrix organization.
• Position and lead SAP s engagements to build the case-for-change enabled by SAP solutions.
• Use techniques such as design thinking, interviews and process benchmarking to explore new business models and discover value opportunities.
• Identify, calculate and validate the value potential and ROI (and other metrics that matter to the CFO) of SAP-enabled transformation.
• Embed experience thinking into all collaborative customer discussions.
• Engage with sponsors to continually make the case for change.
• Work with account team to ensure compelling industry and value messages are delivered in deliverables such as RFP Responses, Value Propositions, Points-of-View (PoV), Product Demos.
• Deliver presentations to small and large audiences (e.g. CFO, Finance Heads, Finance Users) and dealing elegantly with objections.
• Coach delivery teams from SAP and Partners to validate business case and secure value delivery to customer based on the understanding of implementation dynamics.
• Collaborate with other teams to monitor and guide the progress selected customers are making in their SAP enabled transformations Insight / Practice Development for LOB or Industry/Industries.
• Lead the buildout and/or curation of value proposition content aligned with end to end processes (i.e. Lead to Cash, Record to Report, customer specific Finance processes) and key personas beyong CFO (where needed, e.g. Customer Experience for Sales, Service, Marketing, Human Resources, Intelligent Spend Management, CFO, CHRO, Head of Supply Chain, CIO) across the Intelligent Enterprise. Value proposition content includes PoV templates, business case templates, value models.
• Engage in practice development projects showcasing industry expertise based on customer engagements and/or other field experience.
• Share insights/thought leadership across all relevant channels including social channels.
• Nurture and deliver customer reference stories that showcase actual proof points/value creation.
• Mentor junior team members.
• Participate in enablement programs, community of practices, and/or Hubs to share knowledge.
• Experience & Language Requirements8+ years of professional experience in Sales / Consulting / Industry / Finance Functional experience.
• Min 3 years of strategy/management consulting experience with leading international firm, with exposure in Finance related topics, or 3+ years of value advisory experience in B2B technology space across IaaS, PaaS or SaaS.
• Strong analytical and problem solving skills (e.g. first-principles based thinking, ability to deal with ambiguity) to build customer specific digital transformation value narratives.
• Strong business acumen with ability to link industry specific trends, customer objectives and the promise of technology into a compelling case for change.
• Advanced knowledge of value selling methodology and toolkits, e.g. executive interview techniques, design and facilitation of executive workshops, driving business and IT alignment, stakeholder validation, customer analysis and research, financial modelling for business case creation (e.g. cashflow estimation, NPV, ROI analysis).
• Strong customer facing skills and ability to navigate diverse stakeholder perspectives and expectations.
• Experience in diverse technology landscape and process/technology integration topics.
• Good understanding of emerging and growing technology trends (e.g. Cloud, AI).
• Understanding of core business processes in the context of ERP solutions. Strong understanding of Finance processes or SAP Finance capabilities will be considered an advantage.
• Understanding of SAP Industry/LoB and/or product offerings.
• Understanding of ERP implementations and post-implementation value management.
• Participation in relevant CFO associations is a strong positive.
• Experience with large account management, account engagement design, and engagement orchestration.
• Experience building and retaining strong customer relationships.
• Fluency in English, any other language an asset. Fluency in the language of local markets desirable.
• Education
• Bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.
• Requisition ID: 404263 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Asia-Pacific.

Experience:

3 years required

Skills:

English

Job type:

Full-time

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client s performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor s portfolio.
• Basic Customer Experience Management (CEM) Analysis Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring At least 3 years experience in Customer Relation Management (CRM)/ Customer Experience Management (CEM).
• Experience in Luxury Fashion is a strong advantage.
• Proven track record of effective implementation of a client engagement strategy.
• Excellent communication in both Thai and English, able to adapt communication style to suit with different audiences.
• Deep interest in building client relationships with service-oriented mindset.
• Passion for luxury fashion, strive for excellence with constant drive for innovation and eye for details.
• Well groomed, with a pleasant and dynamic personality.
• Able to withstand retail working hours and work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.